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And, Robert, I just wanted to ask if you received the email in reference to your $30 invoice to send your free router for express delivery. Would you like us to process your payment over the phone? Okay. Sure. Are you going to use your Visa or your Mastercard? Oh, you have on file? Okay. One moment. Let me check it for you. Let me process the payment while I have you on the line. Okay? Bear with me here. Thank you so much. And what's the last four digits, please? Yeah. Thank you. Because it doesn't show any anything here. Oh, sure. One moment. I'll just go back real quick. Okay. Go ahead, please. Card number. Mhmm. Thank you. How does your name assist the person on this card? Thank you. Your, expiry date, please? O '5 02/08. O5 28901. Okay. Thank you. And would you like to use this card to set up the direct debit for your recurring invoice? Okay. It's almost done here. I'll just submit it because I would send you the code there. $30. Okay. So you will be receiving a notification from your CommBank app. So kindly enter the code. That way, it will authorize this $30 payment. Okay. Thank you. It's showing here approving. One moment. Alright. There we go. Thank you so much for your time today. The payment has been processed, and then we will arrange the dispatcher of your router today. Okay? Alright. Thank you, Robert. Have a good one, and be safe. Thank you. 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Good morning. This is Airtel accounts. Am I speaking to Robert Fanela? Airtel, your Internet service provider?\n\nI'm good. Thank you for asking. And, Robert, I just wanted to ask if you received the email in reference to your $30 invoice to send your free router for express delivery. Would you like us to process your payment over the phone? Okay.\n\nSure. Are you going to use your Visa or your Mastercard? Oh, you have on file? Okay. One moment.\n\nLet me check it for you. Let me process the payment while I have you on the line. Okay? Bear with me here. Thank you so much.\n\nAnd what's the last four digits, please? Yeah. Thank you. Because it doesn't show any anything here. Oh, sure.\n\nOne moment. I'll just go back real quick. Okay. Go ahead, please. Card number.\n\nMhmm. Thank you. How does your name assist the person on this card? Thank you. Your, expiry date, please?\n\nO '5 02/08. O5 28901. Okay. Thank you. And would you like to use this card to set up the direct debit for your recurring invoice?\n\nOkay. It's almost done here. I'll just submit it because I would send you the code there. $30. Okay.\n\nSo you will be receiving a notification from your CommBank app. So kindly enter the code. That way, it will authorize this $30 payment. Okay. Thank you.\n\nIt's showing here approving. One moment. Alright. There we go. Thank you so much for your time today.\n\nThe payment has been processed, and then we will arrange the dispatcher of your router today. Okay? Alright. Thank you, Robert. Have a good one, and be safe.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.8399999,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.10925021022558212},{"text":"Good morning.","start":2.1599998,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.25615113228559494},{"text":"This is Airtel accounts.","start":2.8799999,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.10802877135574818},{"text":"Am I speaking to Robert Fanela?","start":4.3199997,"end":6.18,"sentiment":"neutral","sentiment_score":0.04206642756859461},{"text":"Airtel, your Internet service provider?","start":7.6,"end":10.179999,"sentiment":"neutral","sentiment_score":0.013054570555686951}],"sentiment":"neutral","sentiment_score":0.07618549880054262,"num_words":18,"start":1.8399999,"end":10.179999},{"sentences":[{"text":"I'm good.","start":12.095,"end":12.655001,"sentiment":"positive","sentiment_score":0.5364833474159241},{"text":"Thank you for 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invoice?","start":158.19499,"end":162.455,"sentiment":"neutral","sentiment_score":0.14854692171017328}],"sentiment":"neutral","sentiment_score":0.16191570933621663,"num_words":26,"start":146.18,"end":162.455},{"sentences":[{"text":"Okay.","start":163.395,"end":163.895,"sentiment":"neutral","sentiment_score":0.13605897128582},{"text":"It's almost done here.","start":164.355,"end":165.475,"sentiment":"neutral","sentiment_score":0.2148636169731617},{"text":"I'll just submit it because I would send you the code there.","start":165.475,"end":171.4,"sentiment":"neutral","sentiment_score":0.11406945623457432},{"text":"$30.","start":172.81999,"end":173.72,"sentiment":"neutral","sentiment_score":0.06635347753763199},{"text":"Okay.","start":183.675,"end":184.155,"sentiment":"neutral","sentiment_score":0.08981341123580933}],"sentiment":"neutral","sentiment_score":0.13265862119825264,"num_words":19,"start":163.395,"end":184.155},{"sentences":[{"text":"So you will be receiving a notification from 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From where? Sorry? From where? Yes. How are you? Yeah. Yeah. Yeah. That's fine. The card that's on file is fine. Yeah. That's good too. Yeah. Oh, I don't know. Let me check. Alright. I can just give you a card. You ready? Okay. Yeah. Yeah. 4065 875216509975. Robert Fenella. 05/28. Okay. So the thing that's the Yep. And 901 is CVV. Yep. Correct. Yep. It's Sure. Right. That's fine. Yeah. Yep. I just approved it. Amazing. Thank you. Thank you. Bye bye 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From where? Sorry? From where? Yes.\n\nHow are you? Yeah. Yeah. Yeah. That's fine.\n\nThe card that's on file is fine. Yeah. That's good too. Yeah. Oh, I don't know.\n\nLet me check. Alright. I can just give you a card. You ready? Okay.\n\nYeah. Yeah. 4065 875216509975. Robert Fenella. 05/28.\n\nOkay. So the thing that's the Yep. And 901 is CVV. Yep. Correct.\n\nYep. It's Sure. Right. That's fine. Yeah.\n\nYep. I just approved it. Amazing. Thank you. 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Good morning. This is Airtel accounts. Am I speaking to Robert Fanela?\n\nChannel 1: From where? Sorry? From where?\n\nChannel 0: Airtel, your Internet service provider?\n\nChannel 1: Yes. How are you?\n\nChannel 0: I'm good. Thank you for asking. And, Robert, I just wanted to ask if you received the email in reference to your $30 invoice to send your free router for\n\nChannel 1: Yeah.\n\nChannel 0: express delivery.\n\nChannel 1: Yeah.\n\nChannel 0: Would you like us to process your payment over the phone?\n\nChannel 1: Yeah. That's fine.\n\nChannel 0: Okay. Sure. Are you going to use your Visa or your Mastercard?\n\nChannel 1: The card that's on file is fine.\n\nChannel 0: Oh, you\n\nChannel 1: Yeah.\n\nChannel 0: have on file? Okay. One\n\nChannel 1: That's good\n\nChannel 0: moment.\n\nChannel 1: too.\n\nChannel 0: Let\n\nChannel 1: Yeah.\n\nChannel 0: me check it for you. Let me process the payment while I have you on the line. Okay? Bear with me here. Thank you so much.\n\nAnd what's the last four digits, please?\n\nChannel 1: Oh, I don't know. Let me check.\n\nChannel 0: Yeah. Thank you. Because it doesn't show any anything here.\n\nChannel 1: Alright. I can just give you a\n\nChannel 0: Oh, sure. One moment.\n\nChannel 1: card.\n\nChannel 0: I'll just go back real quick.\n\nChannel 1: You ready? Okay. Yeah.\n\nChannel 0: Okay. Go ahead, please. Card number.\n\nChannel 1: Yeah. 4065\n\nChannel 0: Mhmm.\n\nChannel 1: 875216509975.\n\nChannel 0: Thank you. How does your name assist the person on this card?\n\nChannel 1: Robert Fenella.\n\nChannel 0: Thank you. Your, expiry date, please?\n\nChannel 1: 05/28. Okay. So\n\nChannel 0: O\n\nChannel 1: the thing\n\nChannel 0: '5\n\nChannel 1: that's\n\nChannel 0: 02/08.\n\nChannel 1: the Yep. And 901 is CVV.\n\nChannel 0: O5 28901.\n\nChannel 1: Yep. Correct. Yep. It's\n\nChannel 0: Okay. Thank you. And would you like to use this card to set up the direct debit for your recurring\n\nChannel 1: Sure. Right.\n\nChannel 0: invoice?\n\nChannel 1: That's fine.\n\nChannel 0: Okay. It's almost done here. I'll just submit it because I would send you the code there. $30. Okay.\n\nSo you will be receiving a notification from your CommBank app. So kindly enter the code. That way, it will authorize this $30 payment.\n\nChannel 1: Yeah. Yep. I just approved it.\n\nChannel 0: Okay. Thank you. It's showing here approving. One moment. Alright.\n\nThere we go. Thank you so much for your time today. The payment has been processed, and then we will arrange the dispatcher of your router today. Okay?\n\nChannel 1: Amazing. Thank you.\n\nChannel 0: Alright. Thank you, Robert. Have a good one, and be safe.\n\nChannel 1: Thank you. Bye bye bye.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.019171226769685745}],"sentiment":"neutral","sentiment_score":0.019171226769685745,"channel":1,"num_words":1,"start":0.39999998,"end":0.9},{"sentences":[{"text":"Hi.","start":1.8399999,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.10925021022558212},{"text":"Good morning.","start":2.1599998,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.25615113228559494},{"text":"This is Airtel accounts.","start":2.8799999,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.10802877135574818},{"text":"Am I speaking to Robert Fanela?","start":4.3199997,"end":6.18,"sentiment":"neutral","sentiment_score":0.04206642756859461}],"sentiment":"neutral","sentiment_score":0.10046662504856403,"channel":0,"num_words":13,"start":1.8399999,"end":6.18},{"sentences":[{"text":"From 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bye.","start":232.56888,"end":233.46887,"sentiment":"neutral","sentiment_score":0.3131196200847626}],"sentiment":"positive","sentiment_score":0.3993096828460693,"channel":1,"num_words":5,"start":232.08887,"end":233.46887},{"sentences":[{"text":"Thank you.","start":233.20999,"end":233.68999,"sentiment":"positive","sentiment_score":0.3679507374763489},{"text":"Bye.","start":233.68999,"end":234.18999,"sentiment":"neutral","sentiment_score":-0.08674870431423187}],"sentiment":"neutral","sentiment_score":0.21638425687948862,"channel":0,"num_words":3,"start":233.20999,"end":234.18999}]},"summary":{"result":"success","short":"A representative from Airtel calls Robert Fanela to process his payment for his $30 invoice. The representative confirms the payment method and asks for the last four digits of his card. The payment is approved and the representative assures Robert that his router will be dispatched that day."},"intents":{"segments":[{"text":"And, Robert, I just wanted to ask if you received the email in reference to your $30 invoice to send your free router for Yeah. express delivery. Yeah.","start_word":34,"end_word":61,"intents":[{"intent":"Confirm receipt of email","confidence_score":0.013911143}]},{"text":"Would you like us to process your payment over the phone? Yeah.","start_word":62,"end_word":73,"intents":[{"intent":"Process payment","confidence_score":0.17415644}]},{"text":"And would you like to use this card to set up the direct debit for your recurring Sure.","start_word":235,"end_word":252,"intents":[{"intent":"Set up direct debit for recurring recurring recurring payments","confidence_score":0.00031087967}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Good morning. This is Airtel accounts. Am I speaking to Robert Fanela? From where? Sorry? From where? Airtel, your Internet service provider? Yes. How are you?","start_word":0,"end_word":27,"sentiment":"neutral","sentiment_score":0.06341970711946487},{"text":"I'm good. Thank you for asking.","start_word":28,"end_word":33,"sentiment":"positive","sentiment_score":0.5898518562316895},{"text":"And, Robert, I just wanted to ask if you received the email in reference to your $30 invoice to send your free router for Yeah. express delivery. Yeah. Would you like us to process your payment over the phone? Yeah. That's fine. Okay. Sure. Are you going to use your Visa or your Mastercard? The card that's on file is fine. Oh, you Yeah. have on file? Okay. One That's good moment. too. Let Yeah. me check it for you. Let me process the payment while I have you on the line. Okay? Bear with me here.","start_word":34,"end_word":130,"sentiment":"neutral","sentiment_score":0.0904863029718399},{"text":"Thank you so much.","start_word":131,"end_word":134,"sentiment":"positive","sentiment_score":0.49725982546806335},{"text":"And what's the last four digits, please? Oh, I don't know. Let me check. Yeah. Thank you. Because it doesn't show any anything here. Alright. I can just give you a Oh, sure. One moment. card. I'll just go back real quick. You ready? Okay. Yeah. Okay. Go ahead, please. Card number. Yeah. 4065 Mhmm. 875216509975.","start_word":135,"end_word":190,"sentiment":"neutral","sentiment_score":0.004456941370985338},{"text":"Thank you.","start_word":191,"end_word":192,"sentiment":"positive","sentiment_score":0.5492665767669678},{"text":"How does your name assist the person on this card? Robert Fenella. Thank you. Your, expiry date, please? 05/28. Okay. So O the thing '5 that's 02/08. the Yep. And 901 is CVV. O5 28901. Yep. Correct. Yep. It's Okay.","start_word":193,"end_word":232,"sentiment":"neutral","sentiment_score":0.08448650687932968},{"text":"Thank you.","start_word":233,"end_word":234,"sentiment":"positive","sentiment_score":0.5413446426391602},{"text":"And would you like to use this card to set up the direct debit for your recurring Sure. Right. invoice? That's fine. Okay. It's almost done here. I'll just submit it because I would send you the code there. $30. Okay. So you will be receiving a notification from your CommBank app. So kindly enter the code. That way, it will authorize this $30 payment. Yeah. Yep. I just approved it. Okay.","start_word":235,"end_word":306,"sentiment":"neutral","sentiment_score":0.13757528364658356},{"text":"Thank you.","start_word":307,"end_word":308,"sentiment":"positive","sentiment_score":0.3700027465820313},{"text":"It's showing here approving. One moment. Alright. There we go.","start_word":309,"end_word":318,"sentiment":"neutral","sentiment_score":0.17837552726268768},{"text":"Thank you so much for your time today. The payment has been processed, and then we will arrange the dispatcher of your router today.","start_word":319,"end_word":342,"sentiment":"positive","sentiment_score":0.45151832699775696},{"text":"Okay?","start_word":343,"end_word":343,"sentiment":"neutral","sentiment_score":0.25929662585258484},{"text":"Amazing. Thank you. Alright. Thank you, Robert. Have a good one, and be safe. Thank you.","start_word":344,"end_word":359,"sentiment":"positive","sentiment_score":0.5840401649475098},{"text":"Bye bye bye.","start_word":360,"end_word":362,"sentiment":"neutral","sentiment_score":0.3137959837913513},{"text":"Thank you.","start_word":363,"end_word":364,"sentiment":"positive","sentiment_score":0.5013808608055115},{"text":"Bye.","start_word":365,"end_word":365,"sentiment":"neutral","sentiment_score":0.13661441206932068}],"average":{"sentiment":"neutral","sentiment_score":0.14896940295692024}}}}