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Good morning. Yeah. My name is Andrew, and I was trying to get a hold of Arnold in IT. Oh.\n\nOh, it's alright. You know, I actually tried calling him directly on this number, but I was just trying to get if there's anything else that I can do to get ahold of him. But it's alright. I'll try to reach him myself. Thank you, Stace.\n\nNoted. Alright. Great. Well, thank you, Sis. You have a great day.\n\nTake care. 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Calls may be recorded for training and quality purposes. For storage inquiries, press 1. For any other inquiries, please press 2. To repeat these options, please press 9. Hello? Thank you for calling Storage King. To ensure we provide the highest level of service, this call may be recorded for quality assurance. We appreciate your patience. A storage specialist will be with you shortly. Thanks for calling. You're speaking with Stacy. How can I help? Oh, I think they are all at a conference in new at a conference in New Zealand at the moment. I can reach out and see if he's available, but I don't believe they will be. Can I pass on a message? Yeah. I'd say if you can't get in contact with them, probably not of possibly not available until Tuesday just because of the public holiday. Alright. You too. 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thank you for calling Storage King. Calls may be recorded for training and quality purposes. For storage inquiries, press 1. For any other inquiries, please press 2. To repeat these options, please press 9.\n\nHello? Thank you for calling Storage King. To ensure we provide the highest level of service, this call may be recorded for quality assurance. We appreciate your patience. A storage specialist will be with you shortly.\n\nThanks for calling. You're speaking with Stacy. How can I help? Oh, I think they are all at a conference in new at a conference in New Zealand at the moment. I can reach out and see if he's available, but I don't believe they will be.\n\nCan I pass on a message? Yeah. I'd say if you can't get in contact with them, probably not of possibly not available until Tuesday just because of the public holiday. Alright. You too.\n\nBye.","paragraphs":[{"sentences":[{"text":"Well, thank you for calling Storage King.","start":0.16,"end":2.26,"sentiment":"neutral","sentiment_score":0.30523247378213064},{"text":"Calls may be recorded for training and quality purposes.","start":2.6399999,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.15404400560590956},{"text":"For storage inquiries, press 1.","start":6.3999996,"end":8.58,"sentiment":"neutral","sentiment_score":0.053116807341575624},{"text":"For any other inquiries, please press 2.","start":8.96,"end":11.54,"sentiment":"neutral","sentiment_score":0.04146924535078662},{"text":"To repeat these options, please press 9.","start":11.84,"end":14.42,"sentiment":"neutral","sentiment_score":0.029851378606898443}],"sentiment":"neutral","sentiment_score":0.12251005060970784,"num_words":35,"start":0.16,"end":14.42},{"sentences":[{"text":"Hello?","start":17.824999,"end":18.324999,"sentiment":"neutral","sentiment_score":0.04010551795363426},{"text":"Thank you for calling Storage King.","start":37.1,"end":39.28,"sentiment":"neutral","sentiment_score":0.2552046552300453},{"text":"To ensure we provide the highest level of service, this call may be recorded for quality assurance.","start":39.66,"end":45.325,"sentiment":"neutral","sentiment_score":0.2187584621064803},{"text":"We appreciate your patience.","start":46.024998,"end":47.565,"sentiment":"positive","sentiment_score":0.3530487045645714},{"text":"A storage specialist will be with you shortly.","start":47.864998,"end":50.524998,"sentiment":"neutral","sentiment_score":0.20016355998814106}],"sentiment":"neutral","sentiment_score":0.23065918342520794,"num_words":36,"start":17.824999,"end":50.524998},{"sentences":[{"text":"Thanks for calling.","start":56.31,"end":57.21,"sentiment":"positive","sentiment_score":0.3626591165860494},{"text":"You're speaking with Stacy.","start":57.43,"end":58.55,"sentiment":"neutral","sentiment_score":0.16334455832839012},{"text":"How can I help?","start":58.55,"end":59.53,"sentiment":"neutral","sentiment_score":0.16649125143885612},{"text":"Oh, I think they are all at a conference in new at a conference in New Zealand at the moment.","start":69.665,"end":74.325005,"sentiment":"neutral","sentiment_score":-0.12298348993062973},{"text":"I can reach out and see if he's available, but I don't believe they will be.","start":75.505005,"end":83.365005,"sentiment":"neutral","sentiment_score":-0.12030717125162482}],"sentiment":"neutral","sentiment_score":-0.04206944574066933,"num_words":47,"start":56.31,"end":83.365005},{"sentences":[{"text":"Can I pass on a message?","start":83.85,"end":85.32,"sentiment":"neutral","sentiment_score":-0.07424672320485115},{"text":"Yeah.","start":98.595,"end":99.095,"sentiment":"neutral","sentiment_score":-0.005414661020040512},{"text":"I'd say if you can't get in contact with them, probably not of possibly not available until Tuesday just because of the public holiday.","start":99.235,"end":109.255005,"sentiment":"neutral","sentiment_score":-0.15587026967356601},{"text":"Alright.","start":114.18088,"end":114.50088,"sentiment":"neutral","sentiment_score":0.15858465433120728},{"text":"You too.","start":114.50088,"end":115.240875,"sentiment":"neutral","sentiment_score":0.13061004877090454}],"sentiment":"neutral","sentiment_score":-0.1109404917806387,"num_words":34,"start":83.85,"end":115.240875},{"sentences":[{"text":"Bye.","start":115.380875,"end":115.880875,"sentiment":"neutral","sentiment_score":0.0869658812880516}],"sentiment":"neutral","sentiment_score":0.0869658812880516,"num_words":1,"start":115.380875,"end":115.880875}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Well, thank you for calling Storage King. Calls may be recorded for training and quality purposes. For storage inquiries, press 1. For any other inquiries, please press 2. To repeat these options, please press 9.\n\nHello? Thank you for calling Storage King. To ensure we provide the highest level of service, this call may be recorded for quality assurance. We appreciate your patience. A storage specialist will be with you shortly.\n\nThanks for calling. You're speaking with Stacy. How can I help?\n\nChannel 0: Oh, hi, Stacy. Good morning. Yeah. My name is Andrew, and I was trying to get a hold of Arnold in IT.\n\nChannel 1: Oh, I think they are all at a conference in new at a conference in New Zealand at the moment. I can\n\nChannel 0: Oh.\n\nChannel 1: reach out and see if he's available, but I don't believe they will be. Can I pass on a message?\n\nChannel 0: Oh, it's alright. You know, I actually tried calling him directly on this number, but I was just trying to get if there's anything else that I can do to get ahold of him. But it's alright. I'll try to reach him myself. Thank you,\n\nChannel 1: Yeah. I'd say if you can't get in contact with them, probably not of possibly not available until Tuesday\n\nChannel 0: Stace. Noted.\n\nChannel 1: just because of the public holiday.\n\nChannel 0: Alright. Great. Well, thank you, Sis. You have a great day. Take care.\n\nChannel 1: Alright. You too. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Well, thank you for calling Storage King.","start":0.16,"end":2.26,"sentiment":"neutral","sentiment_score":0.30523247378213064},{"text":"Calls may be recorded for training and quality purposes.","start":2.6399999,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.15404400560590956},{"text":"For storage inquiries, press 1.","start":6.3999996,"end":8.58,"sentiment":"neutral","sentiment_score":0.053116807341575624},{"text":"For any other inquiries, please press 2.","start":8.96,"end":11.54,"sentiment":"neutral","sentiment_score":0.04146924535078662},{"text":"To repeat these options, please press 9.","start":11.84,"end":14.42,"sentiment":"neutral","sentiment_score":0.029851378606898443}],"sentiment":"neutral","sentiment_score":0.12251005060970784,"channel":1,"num_words":35,"start":0.16,"end":14.42},{"sentences":[{"text":"Hello?","start":17.824999,"end":18.324999,"sentiment":"neutral","sentiment_score":0.04010551795363426},{"text":"Thank you for calling Storage King.","start":37.1,"end":39.28,"sentiment":"neutral","sentiment_score":0.2552046552300453},{"text":"To ensure we provide the highest level of service, this call may be recorded for quality assurance.","start":39.66,"end":45.325,"sentiment":"neutral","sentiment_score":0.2187584621064803},{"text":"We appreciate your patience.","start":46.024998,"end":47.565,"sentiment":"positive","sentiment_score":0.3530487045645714},{"text":"A storage specialist will be with you shortly.","start":47.864998,"end":50.524998,"sentiment":"neutral","sentiment_score":0.20016355998814106}],"sentiment":"neutral","sentiment_score":0.23065918342520794,"channel":1,"num_words":36,"start":17.824999,"end":50.524998},{"sentences":[{"text":"Thanks for calling.","start":56.31,"end":57.21,"sentiment":"positive","sentiment_score":0.3626591165860494},{"text":"You're speaking with Stacy.","start":57.43,"end":58.55,"sentiment":"neutral","sentiment_score":0.16334455832839012},{"text":"How can I help?","start":58.55,"end":59.53,"sentiment":"neutral","sentiment_score":0.16649125143885612}],"sentiment":"neutral","sentiment_score":0.21884732625701211,"channel":1,"num_words":11,"start":56.31,"end":59.53},{"sentences":[{"text":"Oh, hi, Stacy.","start":59.85,"end":60.91,"sentiment":"neutral","sentiment_score":0.0341118344416221},{"text":"Good morning.","start":60.97,"end":61.71,"sentiment":"neutral","sentiment_score":0.19838447868824005},{"text":"Yeah.","start":62.41,"end":62.65,"sentiment":"neutral","sentiment_score":0.03721695765852928},{"text":"My name is Andrew, and I was trying to get a hold of Arnold in IT.","start":62.65,"end":68.270004,"sentiment":"neutral","sentiment_score":-0.014410084870178252}],"sentiment":"neutral","sentiment_score":0.013898184565319256,"channel":0,"num_words":22,"start":59.85,"end":68.270004},{"sentences":[{"text":"Oh, I think they are all at a conference in new at a conference in New Zealand at the moment.","start":69.665,"end":74.325005,"sentiment":"neutral","sentiment_score":-0.12298348993062973},{"text":"I can","start":75.505005,"end":76.245,"sentiment":"neutral","sentiment_score":-0.06004616245627403}],"sentiment":"neutral","sentiment_score":-0.11726191470568831,"channel":1,"num_words":22,"start":69.665,"end":76.245},{"sentences":[{"text":"Oh.","start":77.095,"end":77.595,"sentiment":"neutral","sentiment_score":-0.058533675968647}],"sentiment":"neutral","sentiment_score":-0.058533675968647,"channel":0,"num_words":1,"start":77.095,"end":77.595},{"sentences":[{"text":"reach out and see if he's available, but I don't believe they will be.","start":77.58501,"end":83.365005,"sentiment":"neutral","sentiment_score":-0.1289158867938178},{"text":"Can I pass on a message?","start":83.85,"end":85.32,"sentiment":"neutral","sentiment_score":-0.07424672320485115}],"sentiment":"neutral","sentiment_score":-0.1125151377171278,"channel":1,"num_words":20,"start":77.58501,"end":85.32},{"sentences":[{"text":"Oh, it's alright.","start":86.479996,"end":87.439995,"sentiment":"neutral","sentiment_score":-0.07416388019919395},{"text":"You know, I actually tried calling him directly on this number, but I was just trying to get if there's anything else that I can do to get ahold of him.","start":87.439995,"end":95.36,"sentiment":"neutral","sentiment_score":-0.09059655702402515},{"text":"But it's alright.","start":95.36,"end":96.31999,"sentiment":"neutral","sentiment_score":-0.075973196576039},{"text":"I'll try to reach him myself.","start":96.31999,"end":97.78,"sentiment":"neutral","sentiment_score":-0.054526399821043015},{"text":"Thank you,","start":98.235,"end":98.895004,"sentiment":"neutral","sentiment_score":0.08782520890235901}],"sentiment":"neutral","sentiment_score":-0.07578694398204486,"channel":0,"num_words":45,"start":86.479996,"end":98.895004},{"sentences":[{"text":"Yeah.","start":98.595,"end":99.095,"sentiment":"neutral","sentiment_score":-0.005414661020040512},{"text":"I'd say if you can't get in contact with them, probably not of possibly not available until Tuesday","start":99.235,"end":106.455,"sentiment":"neutral","sentiment_score":-0.13093129669626555}],"sentiment":"neutral","sentiment_score":-0.12432515797646422,"channel":1,"num_words":19,"start":98.595,"end":106.455},{"sentences":[{"text":"Stace.","start":106.075005,"end":106.575005,"sentiment":"neutral","sentiment_score":-0.06738640367984772},{"text":"Noted.","start":107.840935,"end":108.340935,"sentiment":"neutral","sentiment_score":-0.12945759296417236}],"sentiment":"neutral","sentiment_score":-0.09842199832201004,"channel":0,"num_words":2,"start":106.075005,"end":108.340935},{"sentences":[{"text":"just because of the public holiday.","start":107.955,"end":109.255005,"sentiment":"neutral","sentiment_score":-0.23068718860546747}],"sentiment":"neutral","sentiment_score":-0.23068718860546747,"channel":1,"num_words":6,"start":107.955,"end":109.255005},{"sentences":[{"text":"Alright.","start":110.160934,"end":110.560936,"sentiment":"neutral","sentiment_score":0.08596904575824738},{"text":"Great.","start":110.560936,"end":110.880936,"sentiment":"neutral","sentiment_score":0.26309049129486084},{"text":"Well, thank you, Sis.","start":110.880936,"end":112.26094,"sentiment":"positive","sentiment_score":0.3919801637530327},{"text":"You have a great day.","start":112.40094,"end":113.36094,"sentiment":"positive","sentiment_score":0.5263081192970276},{"text":"Take care.","start":113.36094,"end":114.020935,"sentiment":"positive","sentiment_score":0.3815402686595917}],"sentiment":"positive","sentiment_score":0.4085847173745816,"channel":0,"num_words":13,"start":110.160934,"end":114.020935},{"sentences":[{"text":"Alright.","start":114.18088,"end":114.50088,"sentiment":"neutral","sentiment_score":0.15858465433120728},{"text":"You too.","start":114.50088,"end":115.240875,"sentiment":"neutral","sentiment_score":0.13061004877090454},{"text":"Bye.","start":115.380875,"end":115.880875,"sentiment":"neutral","sentiment_score":0.0869658812880516}],"sentiment":"neutral","sentiment_score":0.126692658290267,"channel":1,"num_words":4,"start":114.18088,"end":115.880875},{"sentences":[{"text":"Bye.","start":116.64094,"end":117.14094,"sentiment":"neutral","sentiment_score":0.03734298050403595}],"sentiment":"neutral","sentiment_score":0.03734298050403595,"channel":0,"num_words":1,"start":116.64094,"end":117.14094}]},"summary":{"result":"success","short":"The customer calls Storage King and is directed to a representative named Stacy. Stacy tries to get in touch with Arnold in IT but is informed that he is not available and may not be until Tuesday. The customer thanks Stacy and decides to try reaching Arnold himself."},"intents":{"segments":[{"text":"My name is Andrew, and I was trying to get a hold of Arnold in IT.","start_word":88,"end_word":103,"intents":[{"intent":"Reach arnold","confidence_score":0.16868383}]},{"text":"Can I pass on a message?","start_word":141,"end_word":146,"intents":[{"intent":"Pass message","confidence_score":0.32513908}]},{"text":"I'd say if you can't get in contact with them, probably not of possibly not available until Tuesday Stace.","start_word":193,"end_word":211,"intents":[{"intent":"Get in contact","confidence_score":0.0074259765}]}]},"sentiments":{"segments":[{"text":"Well, thank you for calling Storage King. Calls may be recorded for training and quality purposes. For storage inquiries, press 1. For any other inquiries, please press 2. To repeat these options, please press 9. Hello? Thank you for calling Storage King. To ensure we provide the highest level of service, this call may be recorded for quality assurance.","start_word":0,"end_word":58,"sentiment":"neutral","sentiment_score":0.16452865302562714},{"text":"We appreciate your patience.","start_word":59,"end_word":62,"sentiment":"positive","sentiment_score":0.3618799149990082},{"text":"A storage specialist will be with you shortly.","start_word":63,"end_word":70,"sentiment":"neutral","sentiment_score":0.19924326241016388},{"text":"Thanks for calling.","start_word":71,"end_word":73,"sentiment":"positive","sentiment_score":0.3444059491157532},{"text":"You're speaking with Stacy. How can I help? Oh, hi, Stacy. Good morning. Yeah. My name is Andrew, and I was trying to get a hold of Arnold in IT. Oh, I think they are all at a conference in new at a conference in New Zealand at the moment. I can Oh. reach out and see if he's available, but I don't believe they will be. Can I pass on a message? Oh, it's alright. You know, I actually tried calling him directly on this number, but I was just trying to get if there's anything else that I can do to get ahold of him. But it's alright. I'll try to reach him myself. Thank you, Yeah. I'd say if you can't get in contact with them, probably not of possibly not available until Tuesday Stace. Noted. just because of the public holiday. Alright. Great.","start_word":74,"end_word":220,"sentiment":"neutral","sentiment_score":-0.060484930872917175},{"text":"Well, thank you, Sis. You have a great day. Take care.","start_word":221,"end_word":231,"sentiment":"positive","sentiment_score":0.44018518924713135},{"text":"Alright. You too. Bye. Bye.","start_word":232,"end_word":236,"sentiment":"neutral","sentiment_score":0.10576462745666504}],"average":{"sentiment":"neutral","sentiment_score":0.03899067098444158}}}}