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We just received your inquiries in reference to your online account access. Oh, okay. I got it. So here's what I'm going to do. I'll go ahead and send you an email with the instruction with your username and password for you to be able to access to the customer portal and then pay your bill. Or would you like me to assist you in paying your account online and set up your direct debit? Alright. Sure. Are you going to use your bank account or your card? Okay. Sure. Yes. So this will be processed between the fifth till the eleventh of each month. Just ensure funds are available to avoid any delays. And then after, this call, I will send you your credentials. In that way, you do have a reference if you would like to see your payment history, usage history, and your financial documents. Okay? But let me do it first for you here. Bank of y'all. Sure. Thank you so much. Okay. May I have your BSD, please? Mhmm. Thank you. 633123. Alright. Account number, please? Two four zero two eight five thank you. 70 0. 24 0285700. How is your name as it appears on your bank account? Thank you. And is this a check or a savings? Okay. Alright. We can put a check. So one moment here. Alright. So, accordingly, you will receive the, direct debit agreement for your reference through your email address. And then, you still receive your invoice every first of each month, but you don't need to do it manually. We will do it on our end. And once the payment has been successfully processed and cleared, you will also receive a official payment receipt to your email address as well. Okay? Alright. Perfect. And then I'll send you as well your username and password, and then you can reset it if you're if you would like. Okay. Thank you, Caitlin. Have a good one, and be safe. Mhmm. 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Good afternoon. This is Airtel accounts. I'm speaking to Caitlin Evans. Hi.\n\nHow are you today? That's great to hear. I'm fine. Thank you so much for answering my phone call, Caitlin. We just received your inquiries in reference to your online account access.\n\nOh, okay. I got it. So here's what I'm going to do. I'll go ahead and send you an email with the instruction with your username and password for you to be able to access to the customer portal and then pay your bill. Or would you like me to assist you in paying your account online and set up your direct debit?\n\nAlright. Sure. Are you going to use your bank account or your card? Okay. Sure.\n\nYes. So this will be processed between the fifth till the eleventh of each month. Just ensure funds are available to avoid any delays. And then after, this call, I will send you your credentials. In that way, you do have a reference if you would like to see your payment history, usage history, and your financial documents.\n\nOkay? But let me do it first for you here. Bank of y'all. Sure. Thank you so much.\n\nOkay. May I have your BSD, please? Mhmm. Thank you. 633123.\n\nAlright. Account number, please? Two four zero two eight five thank you. 70 0. 24 0285700.\n\nHow is your name as it appears on your bank account? Thank you. And is this a check or a savings? Okay. Alright.\n\nWe can put a check. So one moment here. Alright. So, accordingly, you will receive the, direct debit agreement for your reference through your email address. And then, you still receive your invoice every first of each month, but you don't need to do it manually.\n\nWe will do it on our end. And once the payment has been successfully processed and cleared, you will also receive a official payment receipt to your email address as well. Okay? Alright. Perfect.\n\nAnd then I'll send you as well your username and password, and then you can reset it if you're if you would like. Okay. Thank you, Caitlin. Have a good one, and be safe. Mhmm.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.76,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.11831478029489516},{"text":"Good afternoon.","start":2.1599998,"end":2.98,"sentiment":"neutral","sentiment_score":0.2593216150999069},{"text":"This is Airtel accounts.","start":3.12,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.13015351444482803},{"text":"I'm speaking to Caitlin Evans.","start":5.2799997,"end":7.14,"sentiment":"neutral","sentiment_score":0.07569335401058197},{"text":"Hi.","start":8.4,"end":8.72,"sentiment":"neutral","sentiment_score":0.2758912444114685}],"sentiment":"neutral","sentiment_score":0.13937923713372305,"num_words":13,"start":1.76,"end":8.72},{"sentences":[{"text":"How are you today?","start":8.72,"end":9.7,"sentiment":"neutral","sentiment_score":0.3173719421029091},{"text":"That's great to hear.","start":11.28,"end":12.16,"sentiment":"positive","sentiment_score":0.715053990483284},{"text":"I'm 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Good afternoon. This is Airtel accounts. I'm\n\nChannel 1: Hey,\n\nChannel 0: speaking\n\nChannel 1: London.\n\nChannel 0: to Caitlin Evans.\n\nChannel 1: Yes.\n\nChannel 0: Hi. How are you today?\n\nChannel 1: I'm good. How are you doing?\n\nChannel 0: That's great to hear. I'm fine. Thank you so much for answering my phone call, Caitlin.\n\nChannel 1: No.\n\nChannel 0: We\n\nChannel 1: I don't.\n\nChannel 0: just received your inquiries in reference to your online account access.\n\nChannel 1: Yeah.\n\nChannel 0: Oh, okay. I got it. So here's what I'm going to do. I'll\n\nChannel 1: Mhmm.\n\nChannel 0: go ahead and send you an email with\n\nChannel 1: Yep.\n\nChannel 0: the instruction with your username and password\n\nChannel 1: Yep.\n\nChannel 0: for you to be able to access to the customer portal and then pay your bill. Or would\n\nChannel 1: Beautiful.\n\nChannel 0: you like me to assist you in paying your account online and set up your direct debit?\n\nChannel 1: Actually, yeah, let's do the direct debit. That'd be fantastic.\n\nChannel 0: Alright. Sure. Are you going to use your bank account or your card?\n\nChannel 1: I think let me just double check. I might use the yeah. Let's use the bank account. Give me one second just to get the right stuff so I can\n\nChannel 0: Okay.\n\nChannel 1: give you\n\nChannel 0: Sure.\n\nChannel 1: those details. But, yeah, that'd be way easier rather than having to try and log in every time. That sounds fantastic.\n\nChannel 0: Yes. So this will be processed between the fifth till the eleventh of each month. Just ensure\n\nChannel 1: Yep.\n\nChannel 0: funds are available to avoid any delays. And then after, this call, I will send you your credentials. In that way, you do have a reference if you would like to see your payment history, usage history, and your financial documents. Okay? But\n\nChannel 1: Yeah.\n\nChannel 0: let\n\nChannel 1: Perfect.\n\nChannel 0: me\n\nChannel 1: That'd be\n\nChannel 0: do\n\nChannel 1: great.\n\nChannel 0: it first for you here.\n\nChannel 1: Alright. So,\n\nChannel 0: Bank\n\nChannel 1: yeah, I've\n\nChannel 0: of\n\nChannel 1: got\n\nChannel 0: y'all.\n\nChannel 1: my details whenever you are ready.\n\nChannel 0: Sure. Thank you so much. Okay. May I have your BSD, please?\n\nChannel 1: 6331123.\n\nChannel 0: Mhmm. Thank you. 633123. Alright. Account number, please?\n\nChannel 1: Yeah. 240\n\nChannel 0: Two four zero\n\nChannel 1: Mhmm. 285\n\nChannel 0: two eight five\n\nChannel 1: Yep. 700.\n\nChannel 0: thank you. 70 0. 24\n\nChannel 1: Yep.\n\nChannel 0: 0285700.\n\nChannel 1: Yes.\n\nChannel 0: How is your name as it appears on your bank account?\n\nChannel 1: It will be Caitlin Evan.\n\nChannel 0: Thank you. And is this a check or a savings?\n\nChannel 1: It is a savings. So, like, an everyday, like, debit account\n\nChannel 0: Okay.\n\nChannel 1: kind of thing. Yeah.\n\nChannel 0: Alright. We can put a check. So\n\nChannel 1: Yep. Perfect.\n\nChannel 0: one moment here. Alright. So, accordingly, you will receive the, direct debit agreement for your reference through your email address. And then, you still receive your invoice every first of each month, but\n\nChannel 1: Yep. Yep.\n\nChannel 0: you don't need to do it manually. We will do it on our end. And once the payment has been successfully processed and cleared, you will also receive a official payment receipt to your email address as well. Okay?\n\nChannel 1: Okay. Beautiful.\n\nChannel 0: Alright. Perfect. And then I'll send you as well your username and password, and then you\n\nChannel 1: Yep.\n\nChannel 0: can reset it if you're if you would like.\n\nChannel 1: Okay. Beautiful. Thank you so much. I really\n\nChannel 0: Okay.\n\nChannel 1: appreciate that.\n\nChannel 0: Thank you, Caitlin. Have a good one, and be safe.\n\nChannel 1: Alright. You too. Bye. Bye.\n\nChannel 0: Mhmm. Bye.","paragraphs":[{"sentences":[{"text":"Caitlin.","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.030226385220885277}],"sentiment":"neutral","sentiment_score":0.030226385220885277,"channel":1,"num_words":1,"start":0.24,"end":0.74},{"sentences":[{"text":"Hi.","start":1.76,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.11831478029489516},{"text":"Good afternoon.","start":2.1599998,"end":2.98,"sentiment":"neutral","sentiment_score":0.2593216150999069},{"text":"This is Airtel 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The representative confirms Caitlin's information and sends her instructions for accessing the customer portal and setting up direct debit. The representative also provides instructions for setting up direct debit and confirms that Caitlin will receive a payment receipt via email."},"intents":{"segments":[{"text":"We I don't. just received your inquiries in reference to your online account access. Yeah.","start_word":44,"end_word":58,"intents":[{"intent":"Assist with online account access","confidence_score":0.4291894}]},{"text":"you like me to assist you in paying your account online and set up your direct debit? Actually, yeah, let's do the direct debit. That'd be fantastic. 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Mhmm. Thank you. 633123. Alright. Account number, please? Yeah.","start_word":298,"end_word":313,"intents":[{"intent":"Request account details","confidence_score":0.0025353755}]},{"text":"Account number, please? Yeah.","start_word":310,"end_word":313,"intents":[{"intent":"Verify account number","confidence_score":0.009160972},{"intent":"Provide account number","confidence_score":0.20157404},{"intent":"Provide account number","confidence_score":0.17016558},{"intent":"Provide account number","confidence_score":0.3658099},{"intent":"Provide account number","confidence_score":0.1499119}]},{"text":"How is your name as it appears on your bank account?","start_word":333,"end_word":343,"intents":[{"intent":"Verify information","confidence_score":0.0011330518},{"intent":"Inquire about account details","confidence_score":0.008075179},{"intent":"Provide bank account number","confidence_score":0.005392902},{"intent":"Provide bank account number","confidence_score":0.09809622},{"intent":"Confirm bank account number","confidence_score":0.006485314},{"intent":"Confirm account details","confidence_score":0.036088333},{"intent":"Confirm bank details","confidence_score":0.0091256425},{"intent":"Confirm account details","confidence_score":0.055235606}]},{"text":"How is your name as it appears on your bank account? It will be Caitlin Evan. Thank you.","start_word":333,"end_word":350,"intents":[{"intent":"Provide name","confidence_score":0.06372238}]},{"text":"So, like, an everyday, like, debit account Okay.","start_word":363,"end_word":370,"intents":[{"intent":"Inquire about debit account","confidence_score":0.026841126},{"intent":"Inquire about debit account","confidence_score":0.02433157}]},{"text":"So, accordingly, you will receive the, direct debit agreement for your reference through your email address. And then, you still receive your invoice every first of each month, but Yep.","start_word":388,"end_word":417,"intents":[{"intent":"Explain debit agreement","confidence_score":0.004179107}]},{"text":"So, accordingly, you will receive the, direct debit agreement for your reference through your email address. And then, you still receive your invoice every first of each month, but Yep. Yep. you don't need to do it manually. We will do it on our end. And once the payment has been successfully processed and cleared, you will also receive a official payment receipt to your email address as well. Okay? Okay.","start_word":388,"end_word":458,"intents":[{"intent":"Provide confirmation","confidence_score":0.012960094},{"intent":"Offer confirmation","confidence_score":0.0028104272}]},{"text":"Thank you so much. I Okay. really appreciate that. Thank you, Caitlin. Have a good one, and be safe. Alright.","start_word":488,"end_word":507,"intents":[{"intent":"Express gratitude","confidence_score":0.013684163}]}]},"sentiments":{"segments":[{"text":"Caitlin. Hi. Good afternoon. This is Airtel accounts. I'm speaking Hey, London. to Caitlin Evans. Yes. Hi. How are you today?","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.14126048982143402},{"text":"I'm good. How are you doing? That's great to hear. I'm fine. Thank you so much for answering my phone call, Caitlin.","start_word":21,"end_word":42,"sentiment":"positive","sentiment_score":0.5600756406784058},{"text":"No. We I don't. just received your inquiries in reference to your online account access. Yeah. Oh, okay. I got it. So here's what I'm going to do. I'll Mhmm. go ahead and send you an email with Yep. the instruction with your username and password Yep. for you to be able to access to the customer portal and then pay your bill. Or would Beautiful. you like me to assist you in paying your account online and set up your direct debit? Actually, yeah, let's do the direct debit.","start_word":43,"end_word":132,"sentiment":"neutral","sentiment_score":0.08972067385911942},{"text":"That'd be fantastic.","start_word":133,"end_word":135,"sentiment":"positive","sentiment_score":0.6069884300231934},{"text":"Alright. Sure. Are you going to use your bank account or your card? I think let me just double check. I might use the yeah. Let's use the bank account. Give me one second just to get the right stuff so I can Okay. give you Sure. those details. But, yeah, that'd be way easier rather than having to try and log in every time.","start_word":136,"end_word":200,"sentiment":"neutral","sentiment_score":0.10581941902637482},{"text":"That sounds fantastic.","start_word":201,"end_word":203,"sentiment":"positive","sentiment_score":0.622240424156189},{"text":"Yes. So this will be processed between the fifth till the eleventh of each month. Just ensure Yep. funds are available to avoid any delays. And then after, this call, I will send you your credentials. In that way, you do have a reference if you would like to see your payment history, usage history, and your financial documents. Okay? But Yeah. let Perfect.","start_word":204,"end_word":267,"sentiment":"neutral","sentiment_score":0.1357617825269699},{"text":"me That'd be do great. it first for you here.","start_word":268,"end_word":277,"sentiment":"positive","sentiment_score":0.5565946698188782},{"text":"Alright. So, Bank yeah, I've of got y'all. my details whenever you are ready.","start_word":278,"end_word":291,"sentiment":"neutral","sentiment_score":0.15995661914348602},{"text":"Sure. Thank you so much.","start_word":292,"end_word":296,"sentiment":"positive","sentiment_score":0.5168123245239258},{"text":"Okay. May I have your BSD, please? 6331123. Mhmm. Thank you. 633123. Alright. Account number, please? Yeah. 240 Two four zero Mhmm. 285 two eight five Yep. 700. thank you. 70 0. 24 Yep. 0285700. Yes. How is your name as it appears on your bank account? It will be Caitlin Evan. Thank you. And is this a check or a savings? It is a savings. So, like, an everyday, like, debit account Okay. kind of thing. Yeah. Alright. We can put a check. So Yep. Perfect. one moment here. Alright. So, accordingly, you will receive the, direct debit agreement for your reference through your email address. And then, you still receive your invoice every first of each month, but Yep. Yep. you don't need to do it manually. We will do it on our end. And once the payment has been successfully processed and cleared, you will also receive a official payment receipt to your email address as well. Okay? Okay.","start_word":297,"end_word":458,"sentiment":"neutral","sentiment_score":0.10166501998901369},{"text":"Beautiful. Alright. Perfect.","start_word":459,"end_word":461,"sentiment":"positive","sentiment_score":0.4081883728504181},{"text":"And then I'll send you as well your username and password, and then you Yep. can reset it if you're if you would like. Okay.","start_word":462,"end_word":486,"sentiment":"neutral","sentiment_score":0.2058970183134079},{"text":"Beautiful. Thank you so much. I Okay. really appreciate that. Thank you, Caitlin. Have a good one, and be safe.","start_word":487,"end_word":506,"sentiment":"positive","sentiment_score":0.5615025758743286},{"text":"Alright. You too. Bye. Bye. Mhmm. Bye.","start_word":507,"end_word":513,"sentiment":"neutral","sentiment_score":0.12679123133420944}],"average":{"sentiment":"neutral","sentiment_score":0.176247075298244}}}}