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Perfect. I'll try to make it quick for you. But just before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay with you. Yep. Perfect. And even though I can hear that it is you, just for security purposes, could you confirm your full name, date of birth, and address for me, please? Yep. Perfect. Perfect. That's exactly what I have here. And how have you been the last couple of months? Been good? Yeah. Oh, that's great. Now like I said, it is just a really quick one for me. I know you spoke to my colleague, Hayden, the other week and confirmed that you would like to go ahead with the transition to retirement. Is that correct? Yeah. So we would obviously help you through and and do everything. But I sent and, again, if you only feel comfortable, it will boost your super a little bit, and it will leave your take home pay exactly the same, which I know is important. Essentially, from the steps, it is that we would help you through a pension withdrawal from super for about $508 per fortnight. Now that is tax free to you. What we would then do because, obviously, you're taking money out of super, and we still wanna grow it so that when you do fully retire, you have more in super. So what we wanna then do is we would want through salary sacrifice, basically, the difference for you in through superannuation instead. So the way that we would do that is we can provide you with the form, and then all you would have to do is pass it on to your employer. And what they would do is that they would take a little bit of your pay before you get paid. So before tax, they will take a little bit from it and put it into superannuation. And then you would have the pension coming out so that at the end of it, your fortnightly payment stays exactly the same. Does that make sense? Are you still comfortable with that, or do you wanna leave things to the next financial year and then reset and figure out what you wanna do? No. Of course not. Yes. No. I can definitely do that for you. Yeah. Yes. Yes. Yes. Yes. And that is perfectly fine. And I want you to take all the time to think about it and make sure you understand it and you are happy with it before deciding anything. So that is perfectly fine. So what I will do is I will send you a copy of the old SOA as well. Now that is quite long and can be a little bit hard. What I will also do is I will send you a simplified email and just tryna break it down as easily as I can for you. Take your time and have a read over it. Would you like me to book in while I have you on the phone, like, a catch up in a week or two to give you a bit of time? Or okay. Okay. That's okay. Or would you like me? Yeah. Of course. Or would you like me to just send you the email, and then when you have time, you can call me? Or would you like me to call yeah. We'll do that. Yeah. Yeah. And take your time as well. I hope everything is okay. And yeah. And if there is a bit of, you know, personal stuff going on for you, Mel, there is no stress. We can do this whenever. If now if now is a bit too stressful to think about all of this, there is no rush. We can do it the next financial year or next time we do the under review, there's we can do it whenever, is convenient for you. Okay? Yeah. No. That's okay. I will let you go, but I will send you an email. It might be on Monday if that's okay because I'm not in the office tomorrow. Mhmm. And then take your time and have a read over it. And then just let me know whenever you do wanna talk a bit more about it. Yeah. No. Of course. And if you need any other support or help in any way, you know, just give me a call or send me an email. Okay? No worries at all. We'll speak soon, Mel. Thanks. 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afternoon, Mel. It's Veronica from OCU Financial. How are you? I'm good. Thanks.\n\nI had you booked in for a a really quick catch up, really. Is now still a good time? That's okay. Yeah? Perfect.\n\nI'll try to make it quick for you. But just before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay with you. Yep. Perfect. And even though I can hear that it is you, just for security purposes, could you confirm your full name, date of birth, and address for me, please?\n\nYep. Perfect. Perfect. That's exactly what I have here. And how have you been the last couple of months?\n\nBeen good? Yeah. Oh, that's great. Now like I said, it is just a really quick one for me. I know you spoke to my colleague, Hayden, the other week and confirmed that you would like to go ahead with the transition to retirement.\n\nIs that correct? Yeah. So we would obviously help you through and and do everything. But I sent and, again, if you only feel comfortable, it will boost your super a little bit, and it will leave your take home pay exactly the same, which I know is important. Essentially, from the steps, it is that we would help you through a pension withdrawal from super for about $508 per fortnight.\n\nNow that is tax free to you. What we would then do because, obviously, you're taking money out of super, and we still wanna grow it so that when you do fully retire, you have more in super. So what we wanna then do is we would want through salary sacrifice, basically, the difference for you in through superannuation instead. So the way that we would do that is we can provide you with the form, and then all you would have to do is pass it on to your employer. And what they would do is that they would take a little bit of your pay before you get paid.\n\nSo before tax, they will take a little bit from it and put it into superannuation. And then you would have the pension coming out so that at the end of it, your fortnightly payment stays exactly the same. Does that make sense? Are you still comfortable with that, or do you wanna leave things to the next financial year and then reset and figure out what you wanna do? No.\n\nOf course not. Yes. No. I can definitely do that for you. Yeah.\n\nYes. Yes. Yes. Yes. And that is perfectly fine.\n\nAnd I want you to take all the time to think about it and make sure you understand it and you are happy with it before deciding anything. So that is perfectly fine. So what I will do is I will send you a copy of the old SOA as well. Now that is quite long and can be a little bit hard. What I will also do is I will send you a simplified email and just tryna break it down as easily as I can for you.\n\nTake your time and have a read over it. Would you like me to book in while I have you on the phone, like, a catch up in a week or two to give you a bit of time? Or okay. Okay. That's okay.\n\nOr would you like me? Yeah. Of course. Or would you like me to just send you the email, and then when you have time, you can call me? Or would you like me to call yeah.\n\nWe'll do that. Yeah. Yeah. And take your time as well. I hope everything is okay.\n\nAnd yeah. And if there is a bit of, you know, personal stuff going on for you, Mel, there is no stress. We can do this whenever. If now if now is a bit too stressful to think about all of this, there is no rush. We can do it the next financial year or next time we do the under review, there's we can do it whenever, is convenient for you.\n\nOkay? Yeah. No. That's okay. I will let you go, but I will send you an email.\n\nIt might be on Monday if that's okay because I'm not in the office tomorrow. Mhmm. And then take your time and have a read over it. And then just let me know whenever you do wanna talk a bit more about it. Yeah.\n\nNo. Of course. And if you need any other support or help in any way, you know, just give me a call or send me an email. Okay? No worries at all.\n\nWe'll speak soon, Mel. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Mel.","start":2.8799999,"end":3.84,"sentiment":"positive","sentiment_score":0.3349044422308604},{"text":"It's Veronica from OCU Financial.","start":3.84,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.2658094495534897},{"text":"How are you?","start":5.8399997,"end":6.66,"sentiment":"neutral","sentiment_score":0.2177373617887497},{"text":"I'm good.","start":9.2,"end":10.179999,"sentiment":"positive","sentiment_score":0.5599604547023773},{"text":"Thanks.","start":10.24,"end":10.74,"sentiment":"positive","sentiment_score":0.6577301621437073}],"sentiment":"positive","sentiment_score":0.3403302665267672,"num_words":14,"start":2.8799999,"end":10.74},{"sentences":[{"text":"I had you booked in for a a really quick catch up, really.","start":11.599999,"end":15.094999,"sentiment":"positive","sentiment_score":0.39387140365747303},{"text":"Is now still a good 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you.","start":31.2,"end":38.9,"sentiment":"neutral","sentiment_score":0.07591048664143009},{"text":"Yep.","start":40.094997,"end":40.594997,"sentiment":"neutral","sentiment_score":0.18159392476081848},{"text":"Perfect.","start":40.815,"end":41.315,"sentiment":"neutral","sentiment_score":0.27101603150367737},{"text":"And even though I can hear that it is you, just for security purposes, could you confirm your full name, date of birth, and address for me, please?","start":41.614998,"end":49.875,"sentiment":"neutral","sentiment_score":0.05292844632640481}],"sentiment":"neutral","sentiment_score":0.0926470397229212,"num_words":69,"start":28.800001,"end":49.875},{"sentences":[{"text":"Yep.","start":58.030003,"end":58.27,"sentiment":"neutral","sentiment_score":0.025546997785568237},{"text":"Perfect.","start":58.27,"end":58.77,"sentiment":"neutral","sentiment_score":0.1344929337501526},{"text":"Perfect.","start":59.79,"end":60.030003,"sentiment":"positive","sentiment_score":0.348116397857666},{"text":"That's exactly what I have here.","start":60.030003,"end":61.79,"sentiment":"positive","sentiment_score":0.4175053636233012},{"text":"And how have you been the last couple of months?","start":61.79,"end":63.870003,"sentiment":"neutral","sentiment_score":0.10226360484957694}],"sentiment":"neutral","sentiment_score":0.2124118189278402,"num_words":19,"start":58.030003,"end":63.870003},{"sentences":[{"text":"Been good?","start":63.870003,"end":64.69,"sentiment":"neutral","sentiment_score":0.1848945915699005},{"text":"Yeah.","start":65.915,"end":66.415,"sentiment":"positive","sentiment_score":0.39872026443481445},{"text":"Oh, that's great.","start":66.715,"end":67.935,"sentiment":"positive","sentiment_score":0.42273478706677753},{"text":"Now like I said, it is just a really quick one for me.","start":68.795,"end":71.775,"sentiment":"neutral","sentiment_score":0.24316362119638002},{"text":"I know you spoke to my colleague, Hayden, the other week and confirmed that you would like to go ahead with the transition to retirement.","start":71.915,"end":81.7,"sentiment":"neutral","sentiment_score":0.1807314345240593}],"sentiment":"neutral","sentiment_score":0.22082106244157662,"num_words":44,"start":63.870003,"end":81.7},{"sentences":[{"text":"Is that correct?","start":81.92,"end":82.82,"sentiment":"neutral","sentiment_score":0.10403894633054733},{"text":"Yeah.","start":91.135,"end":91.635,"sentiment":"neutral","sentiment_score":0.0793781578540802},{"text":"So we would obviously help you through and and do everything.","start":91.775,"end":96.034996,"sentiment":"neutral","sentiment_score":0.18620585785670715},{"text":"But I sent and, again, if you only feel comfortable, it will boost your super a little bit, and it will leave your take home pay exactly the same, which I know is important.","start":96.175,"end":107.21,"sentiment":"neutral","sentiment_score":0.23342810395885916},{"text":"Essentially, from the steps, it is that we would help you through a pension withdrawal from super for about $508 per fortnight.","start":108.71,"end":125.585,"sentiment":"neutral","sentiment_score":0.15375634215094827}],"sentiment":"neutral","sentiment_score":0.19378809148157147,"num_words":71,"start":81.92,"end":125.585},{"sentences":[{"text":"Now that is tax free to you.","start":126.365,"end":128.465,"sentiment":"neutral","sentiment_score":0.1250301812376295},{"text":"What we would then do because, obviously, you're taking money out of super, and we still wanna grow it so that when you do fully retire, you have more in super.","start":130.125,"end":138.73001,"sentiment":"neutral","sentiment_score":0.19628013646410358},{"text":"So what we wanna then do is we would want through salary sacrifice, basically, the difference for you in through superannuation instead.","start":139.35,"end":149.85,"sentiment":"neutral","sentiment_score":0.21512013199654492},{"text":"So the way that we would do that is we can provide you with the form, and then all you would have to do is pass it on to your employer.","start":150.525,"end":158.305,"sentiment":"neutral","sentiment_score":0.22464713117768687},{"text":"And what they would do is that they would take a little bit of your pay before you get paid.","start":159.08499,"end":167.0,"sentiment":"neutral","sentiment_score":0.16426785327494145}],"sentiment":"neutral","sentiment_score":0.19767528409893448,"num_words":111,"start":126.365,"end":167.0},{"sentences":[{"text":"So before tax, they will take a little bit from it and put it into superannuation.","start":167.0,"end":171.58,"sentiment":"neutral","sentiment_score":0.19395576510578394},{"text":"And then you would have the pension coming out so that at the end of it, your fortnightly payment stays exactly the same.","start":173.8,"end":183.275,"sentiment":"neutral","sentiment_score":0.24696311095486517},{"text":"Does that make sense?","start":185.735,"end":186.955,"sentiment":"neutral","sentiment_score":0.1996842958033085},{"text":"Are you still comfortable with that, or do you wanna leave things to the next financial year and then reset and figure out what you wanna do?","start":187.015,"end":195.23,"sentiment":"neutral","sentiment_score":0.001420541356007259},{"text":"No.","start":206.265,"end":206.585,"sentiment":"neutral","sentiment_score":-0.25195327401161194}],"sentiment":"neutral","sentiment_score":0.13195186365448253,"num_words":71,"start":167.0,"end":206.585},{"sentences":[{"text":"Of course not.","start":206.585,"end":207.565,"sentiment":"neutral","sentiment_score":-0.16630959014097849},{"text":"Yes.","start":207.705,"end":208.205,"sentiment":"neutral","sentiment_score":-0.015510113909840584},{"text":"No.","start":208.265,"end":208.765,"sentiment":"neutral","sentiment_score":-0.19741711020469663},{"text":"I can definitely do that for you.","start":208.985,"end":211.16501,"sentiment":"neutral","sentiment_score":-0.11848325229116849},{"text":"Yeah.","start":211.30501,"end":211.80501,"sentiment":"neutral","sentiment_score":0.05296863615512848}],"sentiment":"neutral","sentiment_score":-0.11448231726311721,"num_words":13,"start":206.585,"end":211.80501},{"sentences":[{"text":"Yes.","start":216.745,"end":217.245,"sentiment":"neutral","sentiment_score":0.07110892236232758},{"text":"Yes.","start":222.43001,"end":222.93001,"sentiment":"neutral","sentiment_score":0.06367628276348114},{"text":"Yes.","start":223.63,"end":224.13,"sentiment":"neutral","sentiment_score":0.08442239463329315},{"text":"Yes.","start":225.71,"end":226.21,"sentiment":"neutral","sentiment_score":0.2742775082588196},{"text":"And that is perfectly fine.","start":226.75,"end":228.43001,"sentiment":"positive","sentiment_score":0.4582984745502472}],"sentiment":"neutral","sentiment_score":0.3094419423076842,"num_words":9,"start":216.745,"end":228.43001},{"sentences":[{"text":"And I want you to take all the time to think about it and make sure you understand it and you are happy with it before deciding anything.","start":228.43001,"end":239.025,"sentiment":"positive","sentiment_score":0.4076619826789413},{"text":"So that is perfectly fine.","start":239.485,"end":241.825,"sentiment":"neutral","sentiment_score":0.32921076714992525},{"text":"So what I will do is I will send you a copy of the old SOA as well.","start":242.205,"end":246.36,"sentiment":"neutral","sentiment_score":0.17151042653454673},{"text":"Now that is quite long and can be a little bit hard.","start":246.36,"end":250.28,"sentiment":"neutral","sentiment_score":-0.11707409098744392},{"text":"What I will also do is I will send you a simplified email and just tryna break it down as easily as I can for you.","start":250.28,"end":258.3,"sentiment":"neutral","sentiment_score":0.2290896435196583}],"sentiment":"neutral","sentiment_score":0.23257549065217542,"num_words":89,"start":228.43001,"end":258.3},{"sentences":[{"text":"Take your time and have a read over it.","start":259.005,"end":261.98502,"sentiment":"neutral","sentiment_score":0.2795398986587922},{"text":"Would you like me to book in while I have you on the phone, like, a catch up in a week or two to give you a bit of time?","start":263.725,"end":271.105,"sentiment":"neutral","sentiment_score":0.047886297355095545},{"text":"Or okay.","start":271.325,"end":275.45,"sentiment":"neutral","sentiment_score":-0.0036528087221086025},{"text":"Okay.","start":276.95,"end":277.45,"sentiment":"neutral","sentiment_score":-0.000020627863705158234},{"text":"That's okay.","start":282.87,"end":283.59,"sentiment":"neutral","sentiment_score":0.08199620619416237}],"sentiment":"neutral","sentiment_score":0.09338895853778179,"num_words":44,"start":259.005,"end":283.59},{"sentences":[{"text":"Or would you like me?","start":283.59,"end":284.805,"sentiment":"neutral","sentiment_score":0.03494130559265614},{"text":"Yeah.","start":284.965,"end":285.125,"sentiment":"neutral","sentiment_score":0.03974204510450363},{"text":"Of course.","start":285.125,"end":285.525,"sentiment":"neutral","sentiment_score":0.05713542178273201},{"text":"Or would you like me to just send you the email, and then when you have time, you can call me?","start":285.525,"end":289.705,"sentiment":"neutral","sentiment_score":0.06100229581906682},{"text":"Or would you like me to call yeah.","start":289.76498,"end":291.445,"sentiment":"neutral","sentiment_score":0.03093632496893406}],"sentiment":"neutral","sentiment_score":0.050196168340138486,"num_words":37,"start":283.59,"end":291.445},{"sentences":[{"text":"We'll do that.","start":291.445,"end":292.26498,"sentiment":"neutral","sentiment_score":0.11002870152393977},{"text":"Yeah.","start":292.805,"end":293.305,"sentiment":"neutral","sentiment_score":0.29249638319015503},{"text":"Yeah.","start":293.76498,"end":294.085,"sentiment":"neutral","sentiment_score":0.3107944130897522},{"text":"And take your time as well.","start":294.085,"end":296.32498,"sentiment":"neutral","sentiment_score":0.33024196823438007},{"text":"I hope everything is okay.","start":296.32498,"end":298.585,"sentiment":"positive","sentiment_score":0.34908955693244936}],"sentiment":"neutral","sentiment_score":0.29126728093251586,"num_words":16,"start":291.445,"end":298.585},{"sentences":[{"text":"And yeah.","start":300.12,"end":303.0,"sentiment":"neutral","sentiment_score":0.05362400598824024},{"text":"And if there is a bit of, you know, personal stuff going on for you, Mel, there is no stress.","start":303.0,"end":308.12,"sentiment":"neutral","sentiment_score":0.1342287313193083},{"text":"We can do this whenever.","start":308.12,"end":309.41998,"sentiment":"neutral","sentiment_score":0.2231789916753769},{"text":"If now if now is a bit too stressful to think about all of this, there is no rush.","start":310.28,"end":316.165,"sentiment":"neutral","sentiment_score":0.08203360516774028},{"text":"We can do it the next financial year or next time we do the under review, there's we can do it whenever, is convenient for you.","start":316.225,"end":323.925,"sentiment":"neutral","sentiment_score":0.1433939948104895}],"sentiment":"neutral","sentiment_score":0.12770277722221282,"num_words":72,"start":300.12,"end":323.925},{"sentences":[{"text":"Okay?","start":323.985,"end":324.485,"sentiment":"neutral","sentiment_score":0.09728506207466124},{"text":"Yeah.","start":325.585,"end":326.085,"sentiment":"neutral","sentiment_score":0.2837759852409363},{"text":"No.","start":326.72,"end":326.96002,"sentiment":"neutral","sentiment_score":0.06853599846363068},{"text":"That's okay.","start":326.96002,"end":327.6,"sentiment":"neutral","sentiment_score":0.07028225436806679},{"text":"I will let you go, but I will send you an email.","start":327.6,"end":330.16,"sentiment":"neutral","sentiment_score":0.06984690204262733}],"sentiment":"neutral","sentiment_score":0.08401908111922882,"num_words":17,"start":323.985,"end":330.16},{"sentences":[{"text":"It might be on Monday if that's okay because I'm not in the office tomorrow.","start":330.16,"end":334.18002,"sentiment":"neutral","sentiment_score":0.023444460580746333},{"text":"Mhmm.","start":335.2,"end":335.7,"sentiment":"neutral","sentiment_score":0.10077045857906342},{"text":"And then take your time and have a read over it.","start":336.0,"end":338.58002,"sentiment":"neutral","sentiment_score":0.15772358937696976},{"text":"And then just let me know whenever you do wanna talk a bit more about it.","start":338.96002,"end":342.405,"sentiment":"neutral","sentiment_score":0.10117732267826796},{"text":"Yeah.","start":343.605,"end":344.105,"sentiment":"neutral","sentiment_score":0.3322703540325165}],"sentiment":"neutral","sentiment_score":0.09405691743913022,"num_words":44,"start":330.16,"end":344.105},{"sentences":[{"text":"No.","start":345.76498,"end":346.245,"sentiment":"neutral","sentiment_score":0.1777229607105255},{"text":"Of course.","start":346.245,"end":346.725,"sentiment":"neutral","sentiment_score":0.16159506887197495},{"text":"And if you need any other support or help in any way, you know, just give me a call or send me an email.","start":346.725,"end":352.565,"sentiment":"neutral","sentiment_score":0.16742092619339624},{"text":"Okay?","start":352.565,"end":353.065,"sentiment":"neutral","sentiment_score":0.13195908069610596},{"text":"No worries at all.","start":355.85895,"end":356.89896,"sentiment":"neutral","sentiment_score":0.21500502154231071}],"sentiment":"neutral","sentiment_score":0.1722185779362917,"num_words":32,"start":345.76498,"end":356.89896},{"sentences":[{"text":"We'll speak soon, Mel.","start":356.89896,"end":358.19894,"sentiment":"neutral","sentiment_score":0.0781287532299757},{"text":"Thanks.","start":359.05896,"end":359.55896,"sentiment":"positive","sentiment_score":0.6728518605232239},{"text":"Bye.","start":359.61896,"end":360.11896,"sentiment":"neutral","sentiment_score":-0.09513705223798752}],"sentiment":"neutral","sentiment_score":0.1483716368675232,"num_words":6,"start":356.89896,"end":360.11896}]}}]},{"alternatives":[{"transcript":"Hello. Mel speaking. I'm well. What about you? Yeah. Let me just go sorry. Just turning the sound up. Yeah. Yes. That's fine. Yeah. That's fine. No. Cecilia Braxton. Twenty one eleven sixty five. 31272 Oxley Drive, Coomberville 4 2 16. Yeah. I've been good. Thank you. Yeah. I just need to know what's involved in that. Yep. Yeah. Yeah. Yeah. Okay. Okay. Would it be too hard to put it in the email so I can read it? Hold on. Yeah. It's just that I I have MS. So my I have to read it a couple of times and look over it before it fully sinks in. Okay. Yep. My brother's here with is visiting my mom because she's not well. So he's from The UK. So I'll need probably about three weeks. Is that okay? Yeah. Yeah. That would be perfect. Yeah. Parts are true. She's no one. Okay. Yep. Okay. Great. Yep. Thank you. Yeah. That's fine. Okay. Great. Thank you so much for understanding. Thank you. Okay. Great. Thank you so much. K. K. Bye. 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visiting my mom because she's not well.","start":271.655,"end":276.635,"sentiment":"neutral","sentiment_score":-0.04103928117547184}],"sentiment":"neutral","sentiment_score":0.0260833075792506,"num_words":41,"start":212.055,"end":276.635},{"sentences":[{"text":"So he's from The UK.","start":276.775,"end":278.875,"sentiment":"neutral","sentiment_score":-0.01181980958208442},{"text":"So I'll need probably about three weeks.","start":278.935,"end":282.475,"sentiment":"neutral","sentiment_score":-0.0018017055533294166},{"text":"Is that okay?","start":283.735,"end":284.715,"sentiment":"neutral","sentiment_score":0.049167374769846596},{"text":"Yeah.","start":290.39,"end":290.89,"sentiment":"neutral","sentiment_score":0.03865627199411392},{"text":"Yeah.","start":291.99002,"end":292.31,"sentiment":"neutral","sentiment_score":0.11256327480077744}],"sentiment":"neutral","sentiment_score":0.013353569665923715,"num_words":17,"start":276.775,"end":292.31},{"sentences":[{"text":"That would be 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you.","start":345.71,"end":346.44998,"sentiment":"neutral","sentiment_score":0.16903211176395416},{"text":"Okay.","start":353.655,"end":353.975,"sentiment":"neutral","sentiment_score":0.23478013277053833},{"text":"Great.","start":353.975,"end":354.21503,"sentiment":"positive","sentiment_score":0.4652921259403229},{"text":"Thank you so 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Mel speaking.\n\nChannel 0: Good afternoon, Mel. It's Veronica from OCU Financial. How are you?\n\nChannel 1: I'm well. What about you?\n\nChannel 0: I'm good. Thanks. I had you booked in for a a really quick catch up, really. Is now still a good time?\n\nChannel 1: Yeah. Let me just go sorry. Just turning the sound up. Yeah.\n\nChannel 0: That's okay.\n\nChannel 1: Yes. That's fine.\n\nChannel 0: Yeah? Perfect. I'll try to make it quick for you. But just before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay with you.\n\nChannel 1: Yeah. That's fine.\n\nChannel 0: Yep. Perfect. And even though I can hear that it is you, just for security purposes, could you confirm your full name, date of birth, and address for me, please?\n\nChannel 1: No. Cecilia Braxton. Twenty one eleven sixty five. 31272 Oxley Drive, Coomberville 4\n\nChannel 0: Yep.\n\nChannel 1: 2\n\nChannel 0: Perfect.\n\nChannel 1: 16.\n\nChannel 0: Perfect. That's exactly what I have here. And how have you been the last couple of months? Been good?\n\nChannel 1: Yeah. I've been good.\n\nChannel 0: Yeah.\n\nChannel 1: Thank you.\n\nChannel 0: Oh, that's great. Now like I said, it is just a really quick one for me. I know you spoke to my colleague, Hayden, the other week and confirmed that you would like to go ahead with the transition to retirement. Is that correct?\n\nChannel 1: Yeah. I just need to know what's involved in that.\n\nChannel 0: Yeah. So we would obviously help you through and and do everything. But I sent and, again, if you only feel comfortable, it will boost your super a little bit, and it will leave your take home pay exactly the same, which I know is important.\n\nChannel 1: Yep.\n\nChannel 0: Essentially, from the steps, it is that we would help you through a pension withdrawal from super for about $508 per fortnight. Now that\n\nChannel 1: Yeah.\n\nChannel 0: is tax free to you.\n\nChannel 1: Yeah.\n\nChannel 0: What we would then do because, obviously, you're taking money out of super, and we still wanna grow it so that when you do fully retire, you have more in super. So\n\nChannel 1: Yeah.\n\nChannel 0: what we wanna then do is we would want through salary sacrifice, basically, the difference for you in through superannuation instead. So the way that we would do that is we can provide you with the form, and then all you would have to do is pass it on to your employer. And what they would do is that they would take a little bit of your pay before you get paid. So before tax, they will take a little bit from it and put it into superannuation. And then you would have the pension coming out so that at the end of it, your fortnightly payment stays exactly the same.\n\nChannel 1: Okay. Okay.\n\nChannel 0: Does that make sense? Are you still comfortable with that, or do you wanna leave things to the next financial year and then reset and figure out what you wanna do?\n\nChannel 1: Would it be too hard to put it in the email so I can read\n\nChannel 0: No.\n\nChannel 1: it?\n\nChannel 0: Of course not. Yes. No. I can definitely\n\nChannel 1: Hold\n\nChannel 0: do that\n\nChannel 1: on.\n\nChannel 0: for you.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: It's just that I I have MS. So\n\nChannel 0: Yes.\n\nChannel 1: my I have to read it a couple of times and look\n\nChannel 0: Yes.\n\nChannel 1: over it before\n\nChannel 0: Yes.\n\nChannel 1: it fully sinks in.\n\nChannel 0: Yes. And that is perfectly fine. And I want you to take all the time to think about it and make sure you understand it and you are happy with it before deciding anything. So that\n\nChannel 1: Okay.\n\nChannel 0: is perfectly fine. So what I will do is I will send you a copy of the old SOA as well. Now that is quite long and can be a little bit hard. What I will also do is I will send you a simplified email and just tryna break it down as easily as I can for you.\n\nChannel 1: Yep.\n\nChannel 0: Take your time and have a read over it. Would you like me to book in while I have you on the phone, like, a catch up in a week or two to give you a bit of time? Or\n\nChannel 1: My brother's here with is visiting my mom\n\nChannel 0: okay.\n\nChannel 1: because she's not well. So\n\nChannel 0: Okay.\n\nChannel 1: he's from The UK. So I'll need probably about three weeks.\n\nChannel 0: That's okay. Or\n\nChannel 1: Is\n\nChannel 0: would\n\nChannel 1: that\n\nChannel 0: you like\n\nChannel 1: okay?\n\nChannel 0: me? Yeah. Of course. Or would you like me to just send you the email, and then when you have time, you can call me? Or would you like\n\nChannel 1: Yeah.\n\nChannel 0: me to call yeah. We'll do that.\n\nChannel 1: Yeah. That would be\n\nChannel 0: Yeah.\n\nChannel 1: perfect.\n\nChannel 0: Yeah. And take your time as well. I hope everything is okay.\n\nChannel 1: Yeah. Parts\n\nChannel 0: And\n\nChannel 1: are true. She's no one.\n\nChannel 0: yeah. And if there is a bit of, you know, personal stuff going on for you, Mel, there is no stress. We can do this whenever.\n\nChannel 1: Okay.\n\nChannel 0: If now if now is a bit too stressful to think about all of this, there is no\n\nChannel 1: Yep.\n\nChannel 0: rush. We can do it the next financial year or next time we do the under review, there's we can do it whenever, is convenient for you. Okay?\n\nChannel 1: Okay. Great. Yep.\n\nChannel 0: Yeah.\n\nChannel 1: Thank you.\n\nChannel 0: No. That's okay. I will let you go, but I will send you an email. It might be on Monday if that's okay because I'm not in the office tomorrow.\n\nChannel 1: Yeah. That's\n\nChannel 0: Mhmm.\n\nChannel 1: fine.\n\nChannel 0: And then take your time and have a read over it. And then just let me know whenever you do wanna talk a bit more about it.\n\nChannel 1: Okay. Great. Thank\n\nChannel 0: Yeah.\n\nChannel 1: you so much for understanding. Thank\n\nChannel 0: No.\n\nChannel 1: you.\n\nChannel 0: Of course. And if you need any other support or help in any way, you know, just give me a call or send me an email. Okay?\n\nChannel 1: Okay. Great. Thank you so much.\n\nChannel 0: No worries at all. We'll speak\n\nChannel 1: K.\n\nChannel 0: soon, Mel.\n\nChannel 1: K. Bye.\n\nChannel 0: Thanks.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.28,"sentiment":"neutral","sentiment_score":0.04774106666445732},{"text":"Mel speaking.","start":1.28,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.04571119137108326}],"sentiment":"neutral","sentiment_score":0.04638781646887461,"channel":1,"num_words":3,"start":0.96,"end":2.1799998},{"sentences":[{"text":"Good afternoon, Mel.","start":2.8799999,"end":3.84,"sentiment":"positive","sentiment_score":0.3349044422308604},{"text":"It's Veronica from OCU Financial.","start":3.84,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.2658094495534897},{"text":"How are you?","start":5.8399997,"end":6.66,"sentiment":"neutral","sentiment_score":0.2177373617887497}],"sentiment":"neutral","sentiment_score":0.27154296907511627,"channel":0,"num_words":11,"start":2.8799999,"end":6.66},{"sentences":[{"text":"I'm 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okay.","start":26.115,"end":26.935,"sentiment":"neutral","sentiment_score":0.10381526127457619}],"sentiment":"neutral","sentiment_score":0.10381526127457619,"channel":0,"num_words":2,"start":26.115,"end":26.935},{"sentences":[{"text":"Yes.","start":26.564999,"end":27.064999,"sentiment":"neutral","sentiment_score":0.14748838543891907},{"text":"That's fine.","start":27.125,"end":27.945,"sentiment":"neutral","sentiment_score":0.17989449203014374}],"sentiment":"neutral","sentiment_score":0.1690924564997355,"channel":1,"num_words":3,"start":26.564999,"end":27.945},{"sentences":[{"text":"Yeah?","start":27.68,"end":28.18,"sentiment":"neutral","sentiment_score":0.15376867353916168},{"text":"Perfect.","start":28.320002,"end":28.800001,"sentiment":"positive","sentiment_score":0.3849107623100281},{"text":"I'll try to make it quick for you.","start":28.800001,"end":30.960001,"sentiment":"neutral","sentiment_score":0.2631017751991749},{"text":"But just before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay with you.","start":31.2,"end":38.9,"sentiment":"neutral","sentiment_score":0.07591048664143009}],"sentiment":"neutral","sentiment_score":0.12187118837382735,"channel":0,"num_words":41,"start":27.68,"end":38.9},{"sentences":[{"text":"Yeah.","start":39.16,"end":39.48,"sentiment":"neutral","sentiment_score":0.10339382290840148},{"text":"That's fine.","start":39.48,"end":40.3,"sentiment":"neutral","sentiment_score":0.14783256500959396}],"sentiment":"neutral","sentiment_score":0.13301965097586313,"channel":1,"num_words":3,"start":39.16,"end":40.3},{"sentences":[{"text":"Yep.","start":40.094997,"end":40.594997,"sentiment":"neutral","sentiment_score":0.18159392476081848},{"text":"Perfect.","start":40.815,"end":41.315,"sentiment":"neutral","sentiment_score":0.27101603150367737},{"text":"And even though I can hear that it is you, just for security purposes, could you confirm your full name, date of birth, and address for me, please?","start":41.614998,"end":49.875,"sentiment":"neutral","sentiment_score":0.05292844632640481}],"sentiment":"neutral","sentiment_score":0.06448688178012768,"channel":0,"num_words":30,"start":40.094997,"end":49.875},{"sentences":[{"text":"No.","start":50.375,"end":50.695,"sentiment":"neutral","sentiment_score":0.003190619871020317},{"text":"Cecilia Braxton.","start":50.695,"end":51.915,"sentiment":"neutral","sentiment_score":0.004123701481148601},{"text":"Twenty one eleven sixty five.","start":52.055,"end":54.155,"sentiment":"neutral","sentiment_score":0.008375366404652595},{"text":"31272 Oxley Drive, Coomberville 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exactly what I have here.","start":60.030003,"end":61.79,"sentiment":"positive","sentiment_score":0.4175053636233012},{"text":"And how have you been the last couple of months?","start":61.79,"end":63.870003,"sentiment":"neutral","sentiment_score":0.10226360484957694},{"text":"Been good?","start":63.870003,"end":64.69,"sentiment":"neutral","sentiment_score":0.1848945915699005}],"sentiment":"neutral","sentiment_score":0.22345125322279177,"channel":0,"num_words":19,"start":59.79,"end":64.69},{"sentences":[{"text":"Yeah.","start":65.01,"end":65.49,"sentiment":"neutral","sentiment_score":0.2786223888397217},{"text":"I've been 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colleague, Hayden, the other week and confirmed that you would like to go ahead with the transition to retirement.","start":71.915,"end":81.7,"sentiment":"neutral","sentiment_score":0.1807314345240593},{"text":"Is that correct?","start":81.92,"end":82.82,"sentiment":"neutral","sentiment_score":0.10403894633054733}],"sentiment":"neutral","sentiment_score":0.21044850315559993,"channel":0,"num_words":44,"start":66.715,"end":82.82},{"sentences":[{"text":"Yeah.","start":86.065,"end":86.565,"sentiment":"neutral","sentiment_score":0.011197086423635485},{"text":"I just need to know what's involved in that.","start":87.2,"end":90.42,"sentiment":"neutral","sentiment_score":-0.013431641169720225}],"sentiment":"neutral","sentiment_score":-0.010968768410384655,"channel":1,"num_words":10,"start":86.065,"end":90.42},{"sentences":[{"text":"Yeah.","start":91.135,"end":91.635,"sentiment":"neutral","sentiment_score":0.0793781578540802},{"text":"So we would obviously help you through and and do 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you.","start":316.225,"end":323.925,"sentiment":"neutral","sentiment_score":0.1433939948104895},{"text":"Okay?","start":323.985,"end":324.485,"sentiment":"neutral","sentiment_score":0.09728506207466124}],"sentiment":"neutral","sentiment_score":0.13936692183571203,"channel":0,"num_words":28,"start":315.665,"end":324.485},{"sentences":[{"text":"Okay.","start":324.39502,"end":324.715,"sentiment":"neutral","sentiment_score":0.16122153401374817},{"text":"Great.","start":324.715,"end":325.11502,"sentiment":"neutral","sentiment_score":0.31700944900512695},{"text":"Yep.","start":325.11502,"end":325.61502,"sentiment":"neutral","sentiment_score":0.21489450335502625}],"sentiment":"neutral","sentiment_score":0.23104182879130045,"channel":1,"num_words":3,"start":324.39502,"end":325.61502},{"sentences":[{"text":"Yeah.","start":325.585,"end":326.085,"sentiment":"neutral","sentiment_score":0.2837759852409363}],"sentiment":"neutral","sentiment_score":0.2837759852409363,"channel":0,"num_words":1,"start":325.585,"end":326.085},{"sentences":[{"text":"Thank 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tomorrow.","start":330.16,"end":334.18002,"sentiment":"neutral","sentiment_score":0.023444460580746333}],"sentiment":"neutral","sentiment_score":0.04663100801408291,"channel":0,"num_words":30,"start":326.72,"end":334.18002},{"sentences":[{"text":"Yeah.","start":334.795,"end":335.11502,"sentiment":"neutral","sentiment_score":0.06025364249944687},{"text":"That's","start":335.11502,"end":335.435,"sentiment":"neutral","sentiment_score":0.07477790117263794}],"sentiment":"neutral","sentiment_score":0.0675157718360424,"channel":1,"num_words":2,"start":334.795,"end":335.435},{"sentences":[{"text":"Mhmm.","start":335.2,"end":335.7,"sentiment":"neutral","sentiment_score":0.10077045857906342}],"sentiment":"neutral","sentiment_score":0.10077045857906342,"channel":0,"num_words":1,"start":335.2,"end":335.7},{"sentences":[{"text":"fine.","start":335.435,"end":335.935,"sentiment":"neutral","sentiment_score":0.16538621485233307}],"sentiment":"neutral","sentiment_score":0.16538621485233307,"channel":1,"num_words":1,"start":335.435,"end":335.935},{"sentences":[{"text":"And then take your time and have a read over it.","start":336.0,"end":338.58002,"sentiment":"neutral","sentiment_score":0.15772358937696976},{"text":"And then just let me know whenever you do wanna talk a bit more about it.","start":338.96002,"end":342.405,"sentiment":"neutral","sentiment_score":0.10117732267826796}],"sentiment":"neutral","sentiment_score":0.12421469059255388,"channel":0,"num_words":27,"start":336.0,"end":342.405},{"sentences":[{"text":"Okay.","start":342.83,"end":343.15,"sentiment":"neutral","sentiment_score":0.19658200442790985},{"text":"Great.","start":343.15,"end":343.47,"sentiment":"positive","sentiment_score":0.34289175271987915},{"text":"Thank","start":343.47,"end":343.71,"sentiment":"neutral","sentiment_score":0.3129619061946869}],"sentiment":"neutral","sentiment_score":0.28414522111415863,"channel":1,"num_words":3,"start":342.83,"end":343.71},{"sentences":[{"text":"Yeah.","start":343.605,"end":344.105,"sentiment":"neutral","sentiment_score":0.3322703540325165}],"sentiment":"neutral","sentiment_score":0.3322703540325165,"channel":0,"num_words":1,"start":343.605,"end":344.105},{"sentences":[{"text":"you so much for understanding.","start":343.71,"end":345.16998,"sentiment":"positive","sentiment_score":0.44280322194099425},{"text":"Thank","start":345.71,"end":345.94998,"sentiment":"neutral","sentiment_score":0.1866251230239868}],"sentiment":"positive","sentiment_score":0.40010687212149304,"channel":1,"num_words":6,"start":343.71,"end":345.94998},{"sentences":[{"text":"No.","start":345.76498,"end":346.245,"sentiment":"neutral","sentiment_score":0.1777229607105255}],"sentiment":"neutral","sentiment_score":0.1777229607105255,"channel":0,"num_words":1,"start":345.76498,"end":346.245},{"sentences":[{"text":"you.","start":345.94998,"end":346.44998,"sentiment":"neutral","sentiment_score":0.1514391005039215}],"sentiment":"neutral","sentiment_score":0.1514391005039215,"channel":1,"num_words":1,"start":345.94998,"end":346.44998},{"sentences":[{"text":"Of course.","start":346.245,"end":346.725,"sentiment":"neutral","sentiment_score":0.16159506887197495},{"text":"And if you need any other support or help in any way, you know, just give me a call or send me an email.","start":346.725,"end":352.565,"sentiment":"neutral","sentiment_score":0.16742092619339624},{"text":"Okay?","start":352.565,"end":353.065,"sentiment":"neutral","sentiment_score":0.13195908069610596}],"sentiment":"neutral","sentiment_score":0.16567597952153948,"channel":0,"num_words":27,"start":346.245,"end":353.065},{"sentences":[{"text":"Okay.","start":353.655,"end":353.975,"sentiment":"neutral","sentiment_score":0.23478013277053833},{"text":"Great.","start":353.975,"end":354.21503,"sentiment":"positive","sentiment_score":0.4652921259403229},{"text":"Thank you so much.","start":354.21503,"end":355.355,"sentiment":"positive","sentiment_score":0.6078555881977081}],"sentiment":"positive","sentiment_score":0.5219157685836157,"channel":1,"num_words":6,"start":353.655,"end":355.355},{"sentences":[{"text":"No worries at all.","start":355.85895,"end":356.89896,"sentiment":"neutral","sentiment_score":0.21500502154231071},{"text":"We'll speak","start":356.89896,"end":357.37894,"sentiment":"neutral","sentiment_score":0.07771144807338715}],"sentiment":"neutral","sentiment_score":0.16924049705266953,"channel":0,"num_words":6,"start":355.85895,"end":357.37894},{"sentences":[{"text":"K.","start":357.095,"end":357.595,"sentiment":"neutral","sentiment_score":0.06817181408405304}],"sentiment":"neutral","sentiment_score":0.06817181408405304,"channel":1,"num_words":1,"start":357.095,"end":357.595},{"sentences":[{"text":"soon, Mel.","start":357.37894,"end":358.19894,"sentiment":"neutral","sentiment_score":0.07854605838656425}],"sentiment":"neutral","sentiment_score":0.07854605838656425,"channel":0,"num_words":2,"start":357.37894,"end":358.19894},{"sentences":[{"text":"K.","start":358.21503,"end":358.71503,"sentiment":"neutral","sentiment_score":0.03175581991672516},{"text":"Bye.","start":358.855,"end":359.355,"sentiment":"neutral","sentiment_score":0.15549728274345398}],"sentiment":"neutral","sentiment_score":0.09362655133008957,"channel":1,"num_words":2,"start":358.21503,"end":359.355},{"sentences":[{"text":"Thanks.","start":359.05896,"end":359.55896,"sentiment":"positive","sentiment_score":0.6728518605232239}],"sentiment":"positive","sentiment_score":0.6728518605232239,"channel":0,"num_words":1,"start":359.05896,"end":359.55896},{"sentences":[{"text":"Bye.","start":359.575,"end":360.075,"sentiment":"positive","sentiment_score":0.39984115958213806}],"sentiment":"positive","sentiment_score":0.39984115958213806,"channel":1,"num_words":1,"start":359.575,"end":360.075},{"sentences":[{"text":"Bye.","start":359.61896,"end":360.11896,"sentiment":"neutral","sentiment_score":-0.09513705223798752}],"sentiment":"neutral","sentiment_score":-0.09513705223798752,"channel":0,"num_words":1,"start":359.61896,"end":360.11896}]},"summary":{"result":"success","short":"A representative from OCU Financial called a customer named Cecilia to confirm her retirement plans and discuss a pension withdrawal. The representative explains that they can provide a retirement form and a simplified email to the customer, and that they can discuss the retirement plans at a later time. The customer agrees to receive the email and the call ends with the representative providing their contact information for further assistance."},"intents":{"segments":[{"text":"Would you like me to book in while I have you on the phone, like, a catch up in a week or two to give you a bit of time?","start_word":654,"end_word":683,"intents":[{"intent":"Book call","confidence_score":0.085848615}]},{"text":"Or would you like me to just send you the email, and then when you have time, you can call me? Or would you like Yeah.","start_word":723,"end_word":748,"intents":[{"intent":"Send email","confidence_score":0.5321955}]},{"text":"That's Mhmm. fine. And then take your time and have a read over it. And then just let me know whenever you do wanna talk a bit more about it. Okay.","start_word":893,"end_word":923,"intents":[{"intent":"Discuss","confidence_score":0.13513485}]},{"text":"And if you need any other support or help in any way, you know, just give me a call or send me an email. Okay? Okay.","start_word":937,"end_word":962,"intents":[{"intent":"Support","confidence_score":0.015189648}]}]},"sentiments":{"segments":[{"text":"Hello. Mel speaking.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.04771906137466431},{"text":"Good afternoon, Mel.","start_word":3,"end_word":5,"sentiment":"positive","sentiment_score":0.34142810106277466},{"text":"It's Veronica from OCU Financial. How are you? I'm well. What about you?","start_word":6,"end_word":18,"sentiment":"neutral","sentiment_score":0.2654523551464081},{"text":"I'm good. Thanks. I had you booked in for a a really quick catch up, really.","start_word":19,"end_word":34,"sentiment":"positive","sentiment_score":0.44619640707969666},{"text":"Is now still a good time? Yeah. Let me just go sorry. Just turning the sound up. Yeah. That's okay. Yes. That's fine. Yeah?","start_word":35,"end_word":58,"sentiment":"neutral","sentiment_score":0.11116404831409454},{"text":"Perfect.","start_word":59,"end_word":59,"sentiment":"positive","sentiment_score":0.3849107623100281},{"text":"I'll try to make it quick for you. But just before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay with you. Yeah. That's fine. Yep. Perfect. And even though I can hear that it is you, just for security purposes, could you confirm your full name, date of birth, and address for me, please? No. Cecilia Braxton. Twenty one eleven sixty five. 31272 Oxley Drive, Coomberville 4 Yep. 2 Perfect. 16. Perfect.","start_word":60,"end_word":149,"sentiment":"neutral","sentiment_score":0.0857122614979744},{"text":"That's exactly what I have here.","start_word":150,"end_word":155,"sentiment":"positive","sentiment_score":0.4150847792625427},{"text":"And how have you been the last couple of months? Been good? Yeah.","start_word":156,"end_word":168,"sentiment":"neutral","sentiment_score":0.14315827190876007},{"text":"I've been good. Yeah. Thank you. Oh, that's great.","start_word":169,"end_word":177,"sentiment":"positive","sentiment_score":0.4138283431529999},{"text":"Now like I said, it is just a really quick one for me. I know you spoke to my colleague, Hayden, the other week and confirmed that you would like to go ahead with the transition to retirement. Is that correct? Yeah. I just need to know what's involved in that. Yeah. So we would obviously help you through and and do everything. But I sent and, again, if you only feel comfortable, it will boost your super a little bit, and it will leave your take home pay exactly the same, which I know is important. Yep. Essentially, from the steps, it is that we would help you through a pension withdrawal from super for about $508 per fortnight. Now that Yeah. is tax free to you. Yeah. What we would then do because, obviously, you're taking money out of super, and we still wanna grow it so that when you do fully retire, you have more in super. So Yeah. what we wanna then do is we would want through salary sacrifice, basically, the difference for you in through superannuation instead. So the way that we would do that is we can provide you with the form, and then all you would have to do is pass it on to your employer. And what they would do is that they would take a little bit of your pay before you get paid. So before tax, they will take a little bit from it and put it into superannuation. And then you would have the pension coming out so that at the end of it, your fortnightly payment stays exactly the same. Okay. Okay. Does that make sense? Are you still comfortable with that, or do you wanna leave things to the next financial year and then reset and figure out what you wanna do? Would it be too hard to put it in the email so I can read No. it? Of course not. Yes. No. I can definitely Hold do that on. for you. Yeah. Yeah. It's just that I I have MS. So Yes. my I have to read it a couple of times and look Yes. over it before Yes. it fully sinks in. Yes.","start_word":178,"end_word":547,"sentiment":"neutral","sentiment_score":0.13074558576619302},{"text":"And that is perfectly fine. And I want you to take all the time to think about it and make sure you understand it and you are happy with it before deciding anything.","start_word":548,"end_word":580,"sentiment":"positive","sentiment_score":0.4034848213195801},{"text":"So that Okay.","start_word":581,"end_word":583,"sentiment":"neutral","sentiment_score":0.2781919240951538},{"text":"is perfectly fine.","start_word":584,"end_word":586,"sentiment":"positive","sentiment_score":0.42192190885543823},{"text":"So what I will do is I will send you a copy of the old SOA as well. Now that is quite long and can be a little bit hard. What I will also do is I will send you a simplified email and just tryna break it down as easily as I can for you. Yep. Take your time and have a read over it. Would you like me to book in while I have you on the phone, like, a catch up in a week or two to give you a bit of time? Or My brother's here with is visiting my mom okay. because she's not well. So Okay. he's from The UK. So I'll need probably about three weeks. That's okay. Or Is would that you like okay? me? Yeah. Of course. Or would you like me to just send you the email, and then when you have time, you can call me? Or would you like Yeah. me to call yeah. We'll do that. Yeah. That would be Yeah.","start_word":587,"end_word":760,"sentiment":"neutral","sentiment_score":0.085269954184006},{"text":"perfect.","start_word":761,"end_word":761,"sentiment":"positive","sentiment_score":0.527782678604126},{"text":"Yeah.","start_word":762,"end_word":762,"sentiment":"neutral","sentiment_score":0.3107944130897522},{"text":"And take your time as well. I hope everything is okay.","start_word":763,"end_word":773,"sentiment":"positive","sentiment_score":0.3370547294616699},{"text":"Yeah. Parts And are true. She's no one. yeah. And if there is a bit of, you know, personal stuff going on for you, Mel, there is no stress. We can do this whenever. Okay. If now if now is a bit too stressful to think about all of this, there is no Yep. rush. We can do it the next financial year or next time we do the under review, there's we can do it whenever, is convenient for you. Okay? Okay. Great. Yep. Yeah. Thank you. No. That's okay. I will let you go, but I will send you an email. It might be on Monday if that's okay because I'm not in the office tomorrow. Yeah. That's Mhmm. fine. And then take your time and have a read over it. And then just let me know whenever you do wanna talk a bit more about it. Okay.","start_word":774,"end_word":923,"sentiment":"neutral","sentiment_score":0.10847430676221848},{"text":"Great.","start_word":924,"end_word":924,"sentiment":"positive","sentiment_score":0.34289175271987915},{"text":"Thank Yeah.","start_word":925,"end_word":926,"sentiment":"neutral","sentiment_score":0.3258342146873474},{"text":"you so much for understanding.","start_word":927,"end_word":931,"sentiment":"positive","sentiment_score":0.4404517114162445},{"text":"Thank No. you. Of course. And if you need any other support or help in any way, you know, just give me a call or send me an email. Okay? Okay.","start_word":932,"end_word":962,"sentiment":"neutral","sentiment_score":0.1694381982088089},{"text":"Great. Thank you so much.","start_word":963,"end_word":967,"sentiment":"positive","sentiment_score":0.5636982917785645},{"text":"No worries at all. We'll speak K. soon, Mel. K. Bye.","start_word":968,"end_word":978,"sentiment":"neutral","sentiment_score":0.1417651196772402},{"text":"Thanks. Bye.","start_word":979,"end_word":980,"sentiment":"positive","sentiment_score":0.509045422077179},{"text":"Bye.","start_word":981,"end_word":981,"sentiment":"neutral","sentiment_score":0.32517802715301514}],"average":{"sentiment":"neutral","sentiment_score":0.14774912185149153}}}}