{"metadata":{"transaction_key":"deprecated","request_id":"019e867d-a04e-7670-8cdd-03aa0be134ae","sha256":"8b8bcaafabb2eb4e11af072eb0fd2d21c95d4cc8afe46e11685a68aa4ad2650a","created":"2026-06-02T04:00:41.977Z","duration":24.767937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":56,"output_tokens":56},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":56,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi, and welcome. If you're calling for two Well Girls cleaning serve hi, and welcome to Nona's Aqua Esaponi. Press 1 for customer service. Press 2 for sales. Press 3 for orders. Press 4 for commercial inquiries. Hi, and","confidence":0.99902344,"words":[{"word":"hi","start":0.48,"end":0.79999995,"confidence":0.923584,"punctuated_word":"Hi,","sentiment":"positive","sentiment_score":0.5404365062713623},{"word":"and","start":0.79999995,"end":1.1999999,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.5532804727554321},{"word":"welcome","start":1.1999999,"end":1.6999999,"confidence":0.99902344,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.6335431933403015},{"word":"if","start":1.92,"end":2.1599998,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.2019609659910202},{"word":"you're","start":2.1599998,"end":2.48,"confidence":0.99902344,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.19336512684822085},{"word":"calling","start":2.48,"end":2.96,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.12864427268505096},{"word":"for","start":2.96,"end":3.1999998,"confidence":0.9951172,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.18765327334403992},{"word":"two","start":3.1999998,"end":3.4399998,"confidence":0.5908203,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.11756062507629396},{"word":"well","start":3.4399998,"end":3.6799998,"confidence":0.35131836,"punctuated_word":"Well","sentiment":"neutral","sentiment_score":0.14401614665985107},{"word":"girls","start":3.6799998,"end":4.08,"confidence":0.9223633,"punctuated_word":"Girls","sentiment":"neutral","sentiment_score":0.20151115953922272},{"word":"cleaning","start":4.08,"end":4.4,"confidence":0.62353516,"punctuated_word":"cleaning","sentiment":"neutral","sentiment_score":0.21588733792304993},{"word":"serve","start":4.4,"end":4.72,"confidence":0.72558594,"punctuated_word":"serve","sentiment":"neutral","sentiment_score":0.1775740385055542},{"word":"hi","start":4.96,"end":5.46,"confidence":0.93774414,"punctuated_word":"hi,","sentiment":"positive","sentiment_score":0.44299548864364624},{"word":"and","start":5.52,"end":5.7599998,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.4187147915363312},{"word":"welcome","start":5.7599998,"end":6.16,"confidence":1.0,"punctuated_word":"welcome","sentiment":"positive","sentiment_score":0.5470331311225891},{"word":"to","start":6.16,"end":6.3999996,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6323838829994202},{"word":"nona's","start":6.3999996,"end":6.8799996,"confidence":0.8152669,"punctuated_word":"Nona's","sentiment":"positive","sentiment_score":0.4899625778198242},{"word":"aqua","start":6.8799996,"end":7.3599997,"confidence":0.84716797,"punctuated_word":"Aqua","sentiment":"positive","sentiment_score":0.45379799604415894},{"word":"esaponi","start":7.3599997,"end":7.8599997,"confidence":0.628479,"punctuated_word":"Esaponi.","sentiment":"positive","sentiment_score":0.34474632143974304},{"word":"press","start":8.639999,"end":8.96,"confidence":0.99902344,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":0.0467170923948288},{"word":"1","start":8.96,"end":9.36,"confidence":1.0,"punctuated_word":"1","sentiment":"neutral","sentiment_score":0.044405002146959305},{"word":"for","start":9.36,"end":9.599999,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.039970263838768005},{"word":"customer","start":9.599999,"end":10.08,"confidence":1.0,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.06118650734424591},{"word":"service","start":10.08,"end":10.58,"confidence":0.9975586,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":0.04269430786371231},{"word":"press","start":11.44,"end":11.84,"confidence":1.0,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":0.013811443001031876},{"word":"2","start":11.84,"end":12.16,"confidence":1.0,"punctuated_word":"2","sentiment":"neutral","sentiment_score":0.05026359111070633},{"word":"for","start":12.16,"end":12.4,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04633108153939247},{"word":"sales","start":12.4,"end":12.9,"confidence":1.0,"punctuated_word":"sales.","sentiment":"neutral","sentiment_score":0.05471796169877052},{"word":"press","start":13.759999,"end":14.16,"confidence":1.0,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":0.020373865962028503},{"word":"3","start":14.16,"end":14.639999,"confidence":1.0,"punctuated_word":"3","sentiment":"neutral","sentiment_score":0.06219184398651123},{"word":"for","start":14.639999,"end":14.88,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06406061351299286},{"word":"orders","start":14.88,"end":15.38,"confidence":1.0,"punctuated_word":"orders.","sentiment":"neutral","sentiment_score":0.06230248883366585},{"word":"press","start":16.165,"end":16.485,"confidence":1.0,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":0.02238745614886284},{"word":"4","start":16.485,"end":16.985,"confidence":1.0,"punctuated_word":"4","sentiment":"neutral","sentiment_score":0.06151588261127472},{"word":"for","start":17.045,"end":17.285,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06206884980201721},{"word":"commercial","start":17.285,"end":17.785,"confidence":1.0,"punctuated_word":"commercial","sentiment":"neutral","sentiment_score":0.10821999609470367},{"word":"inquiries","start":18.005001,"end":18.505001,"confidence":0.9980469,"punctuated_word":"inquiries.","sentiment":"neutral","sentiment_score":0.06733395159244537},{"word":"hi","start":23.765,"end":24.165,"confidence":0.7097168,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.1068386286497116},{"word":"and","start":24.165,"end":24.665,"confidence":0.99121094,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.044895220547914505}],"paragraphs":{"transcript":"\nHi, and welcome. If you're calling for two Well Girls cleaning serve hi, and welcome to Nona's Aqua Esaponi. Press 1 for customer service. Press 2 for sales. Press 3 for orders.\n\nPress 4 for commercial inquiries. Hi, and","paragraphs":[{"sentences":[{"text":"Hi, and welcome.","start":0.48,"end":1.6999999,"sentiment":"positive","sentiment_score":0.575753390789032},{"text":"If you're calling for two Well Girls cleaning serve hi, and welcome to Nona's Aqua Esaponi.","start":1.92,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.30611294601112604},{"text":"Press 1 for customer service.","start":8.639999,"end":10.58,"sentiment":"neutral","sentiment_score":0.04699463471770286},{"text":"Press 2 for sales.","start":11.44,"end":12.9,"sentiment":"neutral","sentiment_score":0.0412810193374753},{"text":"Press 3 for orders.","start":13.759999,"end":15.38,"sentiment":"neutral","sentiment_score":0.05223220307379961}],"sentiment":"neutral","sentiment_score":0.2260654178680852,"num_words":32,"start":0.48,"end":15.38},{"sentences":[{"text":"Press 4 for commercial inquiries.","start":16.165,"end":18.505001,"sentiment":"neutral","sentiment_score":0.06430522724986076},{"text":"Hi, and","start":23.765,"end":24.665,"sentiment":"neutral","sentiment_score":0.07586692459881306}],"sentiment":"neutral","sentiment_score":0.06760856934956141,"num_words":7,"start":16.165,"end":24.665}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi, and welcome. If you're calling for two Well Girls cleaning serve hi, and welcome to Nona's Aqua Esaponi. Press 1 for customer service. Press 2 for sales. Press 3 for orders.\n\nPress 4 for commercial inquiries. Hi, and","paragraphs":[{"sentences":[{"text":"Hi, and welcome.","start":0.48,"end":1.6999999,"sentiment":"positive","sentiment_score":0.575753390789032},{"text":"If you're calling for two Well Girls cleaning serve hi, and welcome to Nona's Aqua Esaponi.","start":1.92,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.30611294601112604},{"text":"Press 1 for customer service.","start":8.639999,"end":10.58,"sentiment":"neutral","sentiment_score":0.04699463471770286},{"text":"Press 2 for sales.","start":11.44,"end":12.9,"sentiment":"neutral","sentiment_score":0.0412810193374753},{"text":"Press 3 for orders.","start":13.759999,"end":15.38,"sentiment":"neutral","sentiment_score":0.05223220307379961}],"sentiment":"neutral","sentiment_score":0.2260654178680852,"channel":1,"num_words":32,"start":0.48,"end":15.38},{"sentences":[{"text":"Press 4 for commercial inquiries.","start":16.165,"end":18.505001,"sentiment":"neutral","sentiment_score":0.06430522724986076},{"text":"Hi, and","start":23.765,"end":24.665,"sentiment":"neutral","sentiment_score":0.07586692459881306}],"sentiment":"neutral","sentiment_score":0.06760856934956141,"channel":1,"num_words":7,"start":16.165,"end":24.665}]},"summary":{"result":"success","short":"Hi, and welcome. If you're calling for two Well Girls cleaning serve hi, and welcome to Nona's Aqua Esaponi. Press 1 for customer service. Press 2 for sales. Press 3 for orders. Press 4 for commercial inquiries. Hi, and"},"intents":{"segments":[{"text":"If you're calling for two Well Girls cleaning serve hi, and welcome to Nona's Aqua Esaponi. Press 1 for customer service. Press 2 for sales. Press 3 for orders. Press 4 for commercial inquiries.","start_word":3,"end_word":36,"intents":[{"intent":"Direct callers efficiently","confidence_score":0.018863434}]}]},"sentiments":{"segments":[{"text":"Hi, and welcome.","start_word":0,"end_word":2,"sentiment":"positive","sentiment_score":0.5802479982376099},{"text":"If you're calling for two Well Girls cleaning serve hi, and welcome to Nona's Aqua Esaponi. Press 1 for customer service. Press 2 for sales. Press 3 for orders. Press 4 for commercial inquiries. Hi, and","start_word":3,"end_word":38,"sentiment":"neutral","sentiment_score":0.19684503972530365}],"average":{"sentiment":"neutral","sentiment_score":0.2310774326324463}}}}