{"metadata":{"transaction_key":"deprecated","request_id":"019ec8b0-0d2a-7c80-9491-3176679882aa","sha256":"5692fb2a0352012ef937989cc187fc4e8a87641c4ab2aab9b688d1e44845a256","created":"2026-06-15T00:30:42.626Z","duration":5.9759374,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":30,"output_tokens":30},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":30,"output_tokens":15}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"This is Emma. Sorry I missed your call. Just leave a message, and I'll give you a callback. Bye.","confidence":0.9975586,"words":[{"word":"this","start":0.08,"end":0.16,"confidence":0.9536133,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.12124157696962357},{"word":"is","start":0.16,"end":0.39999998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1210617870092392},{"word":"emma","start":0.39999998,"end":0.79999995,"confidence":0.9758301,"punctuated_word":"Emma.","sentiment":"neutral","sentiment_score":0.12217353284358978},{"word":"sorry","start":0.79999995,"end":1.04,"confidence":0.9560547,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.1128477156162262},{"word":"i","start":1.04,"end":1.12,"confidence":0.5942383,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2905381917953491},{"word":"missed","start":1.12,"end":1.36,"confidence":0.99902344,"punctuated_word":"missed","sentiment":"negative","sentiment_score":-0.35711807012557983},{"word":"your","start":1.36,"end":1.5999999,"confidence":0.99609375,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.18222880363464355},{"word":"call","start":1.5999999,"end":1.76,"confidence":1.0,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":-0.24044169485569},{"word":"just","start":1.76,"end":2.0,"confidence":1.0,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.05298753082752228},{"word":"leave","start":2.0,"end":2.24,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.0909174233675003},{"word":"a","start":2.24,"end":2.32,"confidence":0.9536133,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05506835877895355},{"word":"message","start":2.32,"end":2.56,"confidence":0.86621094,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":0.1466149091720581},{"word":"and","start":2.56,"end":2.6399999,"confidence":0.98828125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2231423258781433},{"word":"i'll","start":2.6399999,"end":2.8,"confidence":0.9975586,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.19245372712612152},{"word":"give","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.2069011628627777},{"word":"you","start":2.96,"end":3.04,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.19852414727211},{"word":"a","start":3.04,"end":3.1999998,"confidence":0.9892578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1944522261619568},{"word":"callback","start":3.1999998,"end":3.6999998,"confidence":0.9980469,"punctuated_word":"callback.","sentiment":"neutral","sentiment_score":0.08086568117141724},{"word":"bye","start":3.76,"end":4.26,"confidence":0.99853516,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.10609959810972214}],"paragraphs":{"transcript":"\nThis is Emma. Sorry I missed your call. Just leave a message, and I'll give you a callback. Bye.","paragraphs":[{"sentences":[{"text":"This is Emma.","start":0.08,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.12149229894081752},{"text":"Sorry I missed your call.","start":0.79999995,"end":1.76,"sentiment":"neutral","sentiment_score":-0.23663489520549774},{"text":"Just leave a message, and I'll give you a callback.","start":1.76,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.14419274926185607},{"text":"Bye.","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.10609959810972214}],"sentiment":"neutral","sentiment_score":0.03838576376438141,"num_words":19,"start":0.08,"end":4.26}]}}]}],"paragraphs":{"transcript":"\nChannel 1: This is Emma. Sorry I missed your call. Just leave a message, and I'll give you a callback. Bye.","paragraphs":[{"sentences":[{"text":"This is Emma.","start":0.08,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.12149229894081752},{"text":"Sorry I missed your call.","start":0.79999995,"end":1.76,"sentiment":"neutral","sentiment_score":-0.23663489520549774},{"text":"Just leave a message, and I'll give you a callback.","start":1.76,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.14419274926185607},{"text":"Bye.","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.10609959810972214}],"sentiment":"neutral","sentiment_score":0.03838576376438141,"channel":1,"num_words":19,"start":0.08,"end":4.26}]},"summary":{"result":"success","short":"This is Emma. Sorry I missed your call. Just leave a message, and I'll give you a callback. Bye."},"intents":{"segments":[{"text":"Bye.","start_word":18,"end_word":18,"intents":[{"intent":"Apologize for missed call","confidence_score":0.18452813},{"intent":"Leave message","confidence_score":0.8107334},{"intent":"Give callback","confidence_score":0.6096922}]}]},"sentiments":{"segments":[{"text":"This is Emma. Sorry I missed your call. Just leave a message, and I'll give you a callback. Bye.","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":0.0625743567943573}],"average":{"sentiment":"neutral","sentiment_score":0.0625743548075358}}}}