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Who is calling? Yeah. I just talked to someone. You did you called me late. So I talked to someone. Somebody called me, and I sorted out already. Yeah. Thank you very much. I already have one, and somebody sorted out. I already buy buy you I already, like, got the Internet from you people. Yeah. No. The service has not been connected yet. When I go back home, then I will I I will call you guys, then I can get connected. Is that okay? Yep. Okay. Cheers. Cheers. Thank you. 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Who is calling? Yeah. I just talked to someone. You did you called me late.\n\nSo I talked to someone. Somebody called me, and I sorted out already. Yeah. Thank you very much. I already have one, and somebody sorted out.\n\nI already buy buy you I already, like, got the Internet from you people. Yeah. No. The service has not been connected yet. When I go back home, then I will I I will call you guys, then I can get connected.\n\nIs that okay? Yep. Okay. Cheers. Cheers.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":11.36,"end":11.86,"sentiment":"neutral","sentiment_score":0.02358086034655571},{"text":"Who is calling?","start":12.0,"end":12.9,"sentiment":"neutral","sentiment_score":0.01778133027255535},{"text":"Yeah.","start":17.425,"end":17.904999,"sentiment":"neutral","sentiment_score":0.033850327134132385},{"text":"I just talked to someone.","start":17.904999,"end":19.205,"sentiment":"neutral","sentiment_score":0.005926162004470825},{"text":"You did you called me late.","start":19.265,"end":20.705,"sentiment":"neutral","sentiment_score":-0.021291344426572323}],"sentiment":"neutral","sentiment_score":0.0007911201100796461,"num_words":16,"start":11.36,"end":20.705},{"sentences":[{"text":"So I talked to someone.","start":20.705,"end":21.824999,"sentiment":"neutral","sentiment_score":-0.004558660089969635},{"text":"Somebody called me, and I sorted out already.","start":21.824999,"end":24.485,"sentiment":"neutral","sentiment_score":0.005860239965841174},{"text":"Yeah.","start":24.705,"end":25.205,"sentiment":"neutral","sentiment_score":0.21694374084472656},{"text":"Thank you very much.","start":25.505,"end":26.724998,"sentiment":"positive","sentiment_score":0.5306786447763443},{"text":"I already have one, and somebody sorted out.","start":33.23,"end":36.03,"sentiment":"neutral","sentiment_score":0.04276691097766161}],"sentiment":"neutral","sentiment_score":0.10407239334801069,"num_words":26,"start":20.705,"end":36.03},{"sentences":[{"text":"I already buy buy you I already, like, got the Internet from you people.","start":36.03,"end":42.61,"sentiment":"neutral","sentiment_score":0.07020575499960355},{"text":"Yeah.","start":47.815002,"end":48.135002,"sentiment":"neutral","sentiment_score":-0.00647097360342741},{"text":"No.","start":48.135002,"end":48.455,"sentiment":"neutral","sentiment_score":-0.0907711610198021},{"text":"The service has not been connected yet.","start":48.455,"end":50.635002,"sentiment":"neutral","sentiment_score":-0.16770491642611368},{"text":"When I go back home, then I will I I will call you guys, then I can get connected.","start":50.695,"end":56.075,"sentiment":"neutral","sentiment_score":0.01568130756679334}],"sentiment":"neutral","sentiment_score":0.00022973486089280674,"num_words":42,"start":36.03,"end":56.075},{"sentences":[{"text":"Is that okay?","start":56.535,"end":57.435,"sentiment":"neutral","sentiment_score":0.05714319398005804},{"text":"Yep.","start":64.11,"end":64.61,"sentiment":"neutral","sentiment_score":0.11466401070356368},{"text":"Okay.","start":70.67,"end":71.17,"sentiment":"neutral","sentiment_score":0.16274842619895935},{"text":"Cheers.","start":71.23,"end":71.73,"sentiment":"positive","sentiment_score":0.3665897250175476},{"text":"Cheers.","start":71.79,"end":72.29,"sentiment":"positive","sentiment_score":0.3352973461151123}],"sentiment":"neutral","sentiment_score":0.1643898699964796,"num_words":7,"start":56.535,"end":72.29},{"sentences":[{"text":"Thank you.","start":72.65501,"end":73.475006,"sentiment":"positive","sentiment_score":0.46896277368068695},{"text":"Bye.","start":73.935005,"end":74.435005,"sentiment":"neutral","sentiment_score":0.28702205419540405}],"sentiment":"positive","sentiment_score":0.40831586718559265,"num_words":3,"start":72.65501,"end":74.435005}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Yes. Hello. Good morning. This is Maureen from Airtel tech support. Am I speaking with Rifa Choi?\n\nChannel 1: Hello? Who is calling?\n\nChannel 0: From Airtel, Australia.\n\nChannel 1: Yeah. I just talked to someone.\n\nChannel 0: Mhmm.\n\nChannel 1: You did you called me late. So I talked to someone. Somebody called me, and I sorted\n\nChannel 0: Mhmm.\n\nChannel 1: out already. Yeah. Thank you very\n\nChannel 0: Okay.\n\nChannel 1: much.\n\nChannel 0: Yes. I just wanted to ask if you'll be needing a router or you already have one.\n\nChannel 1: I already have one, and somebody sorted out. I already buy buy you I already, like, got the Internet from you people.\n\nChannel 0: Okay. So the service is now online?\n\nChannel 1: Yeah. No. The service has not been connected yet. When I go back\n\nChannel 0: Yeah.\n\nChannel 1: home, then I will I I will call you guys, then\n\nChannel 0: Mhmm.\n\nChannel 1: I can get connected. Is that okay?\n\nChannel 0: Okay. Sure. Yeah. I'll also going to send you an email instruction on how to set up your own Internet so that you have\n\nChannel 1: Yep.\n\nChannel 0: a reference as well. But, yeah, if you run into any issues, just give us a callback. We can assist you over the phone\n\nChannel 1: Okay.\n\nChannel 0: as well.\n\nChannel 1: Cheers. Cheers.\n\nChannel 0: Okay.\n\nChannel 1: Thank you.\n\nChannel 0: Thank you.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.56,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.11965617537498474},{"text":"Hello.","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.14362624287605286},{"text":"Good morning.","start":4.16,"end":4.72,"sentiment":"positive","sentiment_score":0.3415764719247818},{"text":"This is Maureen from Airtel tech support.","start":4.72,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.19629594896520888},{"text":"Am I speaking with Rifa Choi?","start":8.16,"end":10.42,"sentiment":"neutral","sentiment_score":0.10345825801293056}],"sentiment":"neutral","sentiment_score":0.17301509134909687,"channel":0,"num_words":17,"start":2.56,"end":10.42},{"sentences":[{"text":"Hello?","start":11.36,"end":11.86,"sentiment":"neutral","sentiment_score":0.02358086034655571},{"text":"Who is calling?","start":12.0,"end":12.9,"sentiment":"neutral","sentiment_score":0.01778133027255535}],"sentiment":"neutral","sentiment_score":0.01923121279105544,"channel":1,"num_words":4,"start":11.36,"end":12.9},{"sentences":[{"text":"From Airtel, Australia.","start":14.48,"end":16.255001,"sentiment":"neutral","sentiment_score":0.020177256005505722}],"sentiment":"neutral","sentiment_score":0.020177256005505722,"channel":0,"num_words":3,"start":14.48,"end":16.255001},{"sentences":[{"text":"Yeah.","start":17.425,"end":17.904999,"sentiment":"neutral","sentiment_score":0.033850327134132385},{"text":"I just talked to 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sorted","start":21.824999,"end":23.744999,"sentiment":"neutral","sentiment_score":0.00497116365780433}],"sentiment":"neutral","sentiment_score":-0.007100846180144478,"channel":1,"num_words":17,"start":19.265,"end":23.744999},{"sentences":[{"text":"Mhmm.","start":23.515,"end":24.015,"sentiment":"neutral","sentiment_score":-0.001011046580970287}],"sentiment":"neutral","sentiment_score":-0.001011046580970287,"channel":0,"num_words":1,"start":23.515,"end":24.015},{"sentences":[{"text":"out already.","start":23.744999,"end":24.485,"sentiment":"neutral","sentiment_score":0.008527468889951706},{"text":"Yeah.","start":24.705,"end":25.205,"sentiment":"neutral","sentiment_score":0.21694374084472656},{"text":"Thank you very","start":25.505,"end":26.224998,"sentiment":"positive","sentiment_score":0.5647955934206644}],"sentiment":"neutral","sentiment_score":0.3213975764811039,"channel":1,"num_words":6,"start":23.744999,"end":26.224998},{"sentences":[{"text":"Okay.","start":26.154999,"end":26.654999,"sentiment":"positive","sentiment_score":0.4700848162174225}],"sentiment":"positive","sentiment_score":0.4700848162174225,"channel":0,"num_words":1,"start":26.154999,"end":26.654999},{"sentences":[{"text":"much.","start":26.224998,"end":26.724998,"sentiment":"positive","sentiment_score":0.4283277988433838}],"sentiment":"positive","sentiment_score":0.4283277988433838,"channel":1,"num_words":1,"start":26.224998,"end":26.724998},{"sentences":[{"text":"Yes.","start":27.515,"end":27.835,"sentiment":"neutral","sentiment_score":0.1561683714389801},{"text":"I just wanted to ask if you'll be needing a router or you already have 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online?","start":44.895,"end":46.594997,"sentiment":"neutral","sentiment_score":0.053293985004226364}],"sentiment":"neutral","sentiment_score":0.05351269298366138,"channel":0,"num_words":7,"start":44.495,"end":46.594997},{"sentences":[{"text":"Yeah.","start":47.815002,"end":48.135002,"sentiment":"neutral","sentiment_score":-0.00647097360342741},{"text":"No.","start":48.135002,"end":48.455,"sentiment":"neutral","sentiment_score":-0.0907711610198021},{"text":"The service has not been connected yet.","start":48.455,"end":50.635002,"sentiment":"neutral","sentiment_score":-0.16770491642611368},{"text":"When I go back","start":50.695,"end":51.495,"sentiment":"neutral","sentiment_score":-0.04520610347390175}],"sentiment":"neutral","sentiment_score":-0.11169238180781786,"channel":1,"num_words":13,"start":47.815002,"end":51.495},{"sentences":[{"text":"Yeah.","start":51.454998,"end":51.954998,"sentiment":"neutral","sentiment_score":-0.0064124055206775665}],"sentiment":"neutral","sentiment_score":-0.0064124055206775665,"channel":0,"num_words":1,"start":51.454998,"end":51.954998},{"sentences":[{"text":"home, then I will I I will call you guys, then","start":51.495,"end":54.715,"sentiment":"neutral","sentiment_score":0.022810698571530254}],"sentiment":"neutral","sentiment_score":0.022810698571530254,"channel":1,"num_words":11,"start":51.495,"end":54.715},{"sentences":[{"text":"Mhmm.","start":54.735,"end":55.235,"sentiment":"neutral","sentiment_score":0.02429644577205181}],"sentiment":"neutral","sentiment_score":0.02429644577205181,"channel":0,"num_words":1,"start":54.735,"end":55.235},{"sentences":[{"text":"I can get connected.","start":54.935,"end":56.075,"sentiment":"neutral","sentiment_score":0.05696289334446192},{"text":"Is that okay?","start":56.535,"end":57.435,"sentiment":"neutral","sentiment_score":0.05714319398005804}],"sentiment":"neutral","sentiment_score":0.05704016504543168,"channel":1,"num_words":7,"start":54.935,"end":57.435},{"sentences":[{"text":"Okay.","start":56.975,"end":57.295,"sentiment":"neutral","sentiment_score":0.05945271998643875},{"text":"Sure.","start":57.295,"end":57.75,"sentiment":"neutral","sentiment_score":0.1045161709189415},{"text":"Yeah.","start":58.07,"end":58.57,"sentiment":"neutral","sentiment_score":0.11135217547416688},{"text":"I'll also going to send you an email instruction on how to set up your own Internet so that you have","start":58.63,"end":64.23,"sentiment":"neutral","sentiment_score":0.17130614746184575}],"sentiment":"neutral","sentiment_score":0.16136459012826285,"channel":0,"num_words":24,"start":56.975,"end":64.23},{"sentences":[{"text":"Yep.","start":64.11,"end":64.61,"sentiment":"neutral","sentiment_score":0.11466401070356368}],"sentiment":"neutral","sentiment_score":0.11466401070356368,"channel":1,"num_words":1,"start":64.11,"end":64.61},{"sentences":[{"text":"a reference as well.","start":64.23,"end":65.35,"sentiment":"neutral","sentiment_score":0.11412835493683815},{"text":"But, yeah, if you run into any issues, just give us a callback.","start":65.35,"end":68.55,"sentiment":"neutral","sentiment_score":0.08162321809392709},{"text":"We can assist you over the 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well.","start":70.835,"end":71.415,"sentiment":"neutral","sentiment_score":0.13857733458280563}],"sentiment":"neutral","sentiment_score":0.13857733458280563,"channel":0,"num_words":2,"start":70.835,"end":71.415},{"sentences":[{"text":"Cheers.","start":71.23,"end":71.73,"sentiment":"positive","sentiment_score":0.3665897250175476},{"text":"Cheers.","start":71.79,"end":72.29,"sentiment":"positive","sentiment_score":0.3352973461151123}],"sentiment":"positive","sentiment_score":0.35094353556632996,"channel":1,"num_words":2,"start":71.23,"end":72.29},{"sentences":[{"text":"Okay.","start":72.59499,"end":73.09499,"sentiment":"neutral","sentiment_score":0.2926180064678192}],"sentiment":"neutral","sentiment_score":0.2926180064678192,"channel":0,"num_words":1,"start":72.59499,"end":73.09499},{"sentences":[{"text":"Thank you.","start":72.65501,"end":73.475006,"sentiment":"positive","sentiment_score":0.46896277368068695}],"sentiment":"positive","sentiment_score":0.46896277368068695,"channel":1,"num_words":2,"start":72.65501,"end":73.475006},{"sentences":[{"text":"Thank you.","start":73.555,"end":74.195,"sentiment":"positive","sentiment_score":0.4565771371126175}],"sentiment":"positive","sentiment_score":0.4565771371126175,"channel":0,"num_words":2,"start":73.555,"end":74.195},{"sentences":[{"text":"Bye.","start":73.935005,"end":74.435005,"sentiment":"neutral","sentiment_score":0.28702205419540405}],"sentiment":"neutral","sentiment_score":0.28702205419540405,"channel":1,"num_words":1,"start":73.935005,"end":74.435005},{"sentences":[{"text":"Bye.","start":74.195,"end":74.695,"sentiment":"neutral","sentiment_score":0.14201989769935608}],"sentiment":"neutral","sentiment_score":0.14201989769935608,"channel":0,"num_words":1,"start":74.195,"end":74.695}]},"summary":{"result":"success","short":"A representative from Airtel tech support called Rifa Choi to ask if he needed a router. Rifa informs the representative that he already has a router and is waiting for the service to be connected. The representative tells Rifa to call back if he has any issues and mentions sending an email instruction."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Yes. Hello. Good morning. This is Maureen from Airtel tech support. Am I speaking with Rifa Choi? Hello? Who is calling? From Airtel, Australia. Yeah. I just talked to someone. Mhmm. You did you called me late. So I talked to someone. Somebody called me, and I sorted Mhmm. out already. Yeah.","start_word":0,"end_word":51,"sentiment":"neutral","sentiment_score":0.06504775583744049},{"text":"Thank you very Okay. much.","start_word":52,"end_word":56,"sentiment":"positive","sentiment_score":0.4987446069717407},{"text":"Yes. I just wanted to ask if you'll be needing a router or you already have one. I already have one, and somebody sorted out. I already buy buy you I already, like, got the Internet from you people. Okay. So the service is now online? Yeah. No. The service has not been connected yet. When I go back Yeah. home, then I will I I will call you guys, then Mhmm. I can get connected. Is that okay? Okay. Sure. Yeah. I'll also going to send you an email instruction on how to set up your own Internet so that you have Yep. a reference as well. But, yeah, if you run into any issues, just give us a callback. We can assist you over the phone Okay. as well.","start_word":57,"end_word":187,"sentiment":"neutral","sentiment_score":0.06982916593551636},{"text":"Cheers. Cheers.","start_word":188,"end_word":189,"sentiment":"positive","sentiment_score":0.35094353556632996},{"text":"Okay.","start_word":190,"end_word":190,"sentiment":"neutral","sentiment_score":0.2926180064678192},{"text":"Thank you. Thank you.","start_word":191,"end_word":194,"sentiment":"positive","sentiment_score":0.4556846022605896},{"text":"Bye. Bye.","start_word":195,"end_word":196,"sentiment":"neutral","sentiment_score":0.2377612590789795}],"average":{"sentiment":"neutral","sentiment_score":0.09801287084192664}}}}