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Good afternoon. Hi, sir. Good afternoon. This is Abby from Techno One.\n\nBy the way, I wanted to make sure I'm calling the right person. Is this mister Steven Bell in Environmental Solutions? Evolve Environment? Yes, sir. I'm from TechnoOne.\n\nDaniel asked me to reach out to you from TechnoOne as well in Springfield, Brisbane. We wanted we spoken with you in the past, basically, and we have a note here. I wanted to confirm if this is right that you are coming up for an IT review towards the middle of this year, which is this month, June. Is that correct? Yes.\n\nOr are you the one handling that as well? Oh, alright. Do you know the person that is assigned to IT for an IT review? No. You're not the first.\n\nOkay. I wanted just to confirm. I'll let him know. Thank you, and take care, sir. Alright.\n\nNo problem.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.6799998,"end":4.16,"sentiment":"neutral","sentiment_score":0.008725997060537338},{"text":"Good afternoon.","start":4.16,"end":4.9,"sentiment":"neutral","sentiment_score":0.19954834133386612},{"text":"Hi, sir.","start":6.3199997,"end":7.12,"sentiment":"neutral","sentiment_score":0.1774805411696434},{"text":"Good afternoon.","start":7.12,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.2533690631389618},{"text":"This is Abby from Techno One.","start":7.7599998,"end":9.94,"sentiment":"neutral","sentiment_score":0.13257953524589539}],"sentiment":"neutral","sentiment_score":0.15884608460160402,"num_words":13,"start":3.6799998,"end":9.94},{"sentences":[{"text":"By the way, I wanted to make sure I'm calling the right person.","start":10.08,"end":13.059999,"sentiment":"neutral","sentiment_score":0.08027721511629912},{"text":"Is this mister Steven Bell in Environmental Solutions?","start":13.365,"end":19.545,"sentiment":"neutral","sentiment_score":0.024047403363510966},{"text":"Evolve Environment?","start":20.485,"end":21.545,"sentiment":"neutral","sentiment_score":0.013203473296016455},{"text":"Yes, sir.","start":24.005001,"end":24.744999,"sentiment":"neutral","sentiment_score":0.05357617326080799},{"text":"I'm from TechnoOne.","start":24.805,"end":25.785,"sentiment":"neutral","sentiment_score":0.05181084449092547}],"sentiment":"neutral","sentiment_score":0.054463387500228624,"num_words":28,"start":10.08,"end":25.785},{"sentences":[{"text":"Daniel asked me to reach out to you from TechnoOne as well in Springfield, Brisbane.","start":26.005001,"end":30.64,"sentiment":"neutral","sentiment_score":0.05970085933804512},{"text":"We wanted we spoken with you in the past, basically, and we have a note here.","start":31.26,"end":36.06,"sentiment":"neutral","sentiment_score":0.058623622404411435},{"text":"I wanted to confirm if this is right that you are coming up for an IT review towards the middle of this year, which is this month, June.","start":36.06,"end":45.285,"sentiment":"neutral","sentiment_score":0.05307936056384018},{"text":"Is that correct?","start":46.545,"end":47.445,"sentiment":"neutral","sentiment_score":0.038525825987259545},{"text":"Yes.","start":51.665,"end":52.145,"sentiment":"neutral","sentiment_score":0.0058678812347352505}],"sentiment":"neutral","sentiment_score":0.05462156037341744,"num_words":63,"start":26.005001,"end":52.145},{"sentences":[{"text":"Or are you the one handling that as well?","start":52.145,"end":54.645,"sentiment":"neutral","sentiment_score":-0.0036415327340364456},{"text":"Oh, alright.","start":60.71,"end":61.27,"sentiment":"neutral","sentiment_score":-0.05380084738135338},{"text":"Do you know the person that is assigned to IT for an IT review?","start":61.27,"end":68.41,"sentiment":"neutral","sentiment_score":-0.03257935321224587},{"text":"No.","start":84.634995,"end":84.955,"sentiment":"neutral","sentiment_score":-0.2999657094478607},{"text":"You're not the first.","start":84.955,"end":86.255,"sentiment":"neutral","sentiment_score":-0.2154996246099472}],"sentiment":"neutral","sentiment_score":-0.05861502140760422,"num_words":30,"start":52.145,"end":86.255},{"sentences":[{"text":"Okay.","start":87.95888,"end":88.35887,"sentiment":"neutral","sentiment_score":-0.0114568080753088},{"text":"I wanted just to confirm.","start":88.35887,"end":89.63888,"sentiment":"neutral","sentiment_score":0.0674871526658535},{"text":"I'll let him know.","start":89.63888,"end":90.43887,"sentiment":"neutral","sentiment_score":0.14316553622484207},{"text":"Thank you, and take care, sir.","start":90.43887,"end":92.21887,"sentiment":"positive","sentiment_score":0.414864848057429},{"text":"Alright.","start":92.59888,"end":92.91888,"sentiment":"neutral","sentiment_score":0.12469013035297394}],"sentiment":"neutral","sentiment_score":0.20661884228534558,"num_words":17,"start":87.95888,"end":92.91888},{"sentences":[{"text":"No problem.","start":92.91888,"end":93.658875,"sentiment":"neutral","sentiment_score":0.1489371806383133}],"sentiment":"neutral","sentiment_score":0.1489371806383133,"num_words":2,"start":92.91888,"end":93.658875}]}}]},{"alternatives":[{"transcript":"Hello? Yes. Is this is this work related? An IT review. No. I'm not aware of that. So and that's not my position. So Well, all our IT stuff's done externally, so I don't know whether we actually have anyone that looks after it specifically. So if you're basically scoping for work at the moment, that's we don't we don't require anyone at the moment. So alright. Thanks for your time. 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Yes. Is this is this work related? An IT review. No.\n\nI'm not aware of that. So and that's not my position. So Well, all our IT stuff's done externally, so I don't know whether we actually have anyone that looks after it specifically. So if you're basically scoping for work at the moment, that's we don't we don't require anyone at the moment. So alright.\n\nThanks for your time. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.9199998,"end":4.42,"sentiment":"neutral","sentiment_score":0.02000550925731659},{"text":"Yes.","start":19.955,"end":20.275,"sentiment":"neutral","sentiment_score":0.01736604981124401},{"text":"Is this is this work related?","start":20.275,"end":22.535,"sentiment":"neutral","sentiment_score":0.007901741036524376},{"text":"An IT review.","start":49.675,"end":50.895,"sentiment":"neutral","sentiment_score":-0.005132163564364116},{"text":"No.","start":54.41,"end":54.89,"sentiment":"negative","sentiment_score":-0.434593141078949}],"sentiment":"neutral","sentiment_score":-0.03043396887369454,"num_words":12,"start":3.9199998,"end":54.89},{"sentences":[{"text":"I'm not aware of that.","start":54.89,"end":56.09,"sentiment":"negative","sentiment_score":-0.42746096253395083},{"text":"So and that's not my position.","start":56.09,"end":58.11,"sentiment":"negative","sentiment_score":-0.4303083270788193},{"text":"So Well, all our IT stuff's done externally, so I don't know whether we actually have anyone that looks after it specifically.","start":58.25,"end":77.505,"sentiment":"neutral","sentiment_score":-0.11303388225761327},{"text":"So if you're basically scoping for work at the moment, that's we don't we don't require anyone at the moment.","start":77.725,"end":86.049995,"sentiment":"neutral","sentiment_score":-0.1737028554081917},{"text":"So alright.","start":86.189995,"end":88.77,"sentiment":"neutral","sentiment_score":-0.003277251496911049}],"sentiment":"neutral","sentiment_score":-0.19430021447214213,"num_words":55,"start":54.89,"end":88.77},{"sentences":[{"text":"Thanks for your time.","start":90.99,"end":92.13,"sentiment":"positive","sentiment_score":0.4335417300462723},{"text":"Bye.","start":92.35,"end":92.85,"sentiment":"neutral","sentiment_score":0.14087378978729248}],"sentiment":"positive","sentiment_score":0.3750081419944763,"num_words":5,"start":90.99,"end":92.85}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Hello?\n\nChannel 0: Good afternoon. Hi, sir. Good afternoon. This is Abby from Techno One. By the way, I wanted to make sure I'm calling the right person.\n\nIs this mister Steven Bell in Environmental Solutions?\n\nChannel 1: Yes. Is\n\nChannel 0: Evolve\n\nChannel 1: this\n\nChannel 0: Environment?\n\nChannel 1: is this work related?\n\nChannel 0: Yes, sir. I'm from TechnoOne. Daniel asked me to reach out to you from TechnoOne as well in Springfield, Brisbane. We wanted we spoken with you in the past, basically, and we have a note here. I wanted to confirm if this is right that you are coming up for an IT review towards the middle of this year, which is this month, June.\n\nIs that correct?\n\nChannel 1: An IT review.\n\nChannel 0: Yes. Or are you the one handling that as well?\n\nChannel 1: No. I'm not aware of that. So and that's not my position. So\n\nChannel 0: Oh, alright. Do you know the person that is assigned to IT for an IT review?\n\nChannel 1: Well, all our IT stuff's done externally, so I don't know whether we actually have anyone that looks after it specifically. So if you're basically scoping for work at the moment, that's we don't we don't require\n\nChannel 0: No. You're\n\nChannel 1: anyone\n\nChannel 0: not\n\nChannel 1: at the moment.\n\nChannel 0: the first.\n\nChannel 1: So\n\nChannel 0: Okay.\n\nChannel 1: alright.\n\nChannel 0: I wanted just to confirm. I'll let him know. Thank you,\n\nChannel 1: Thanks\n\nChannel 0: and take\n\nChannel 1: for\n\nChannel 0: care,\n\nChannel 1: your time.\n\nChannel 0: sir.\n\nChannel 1: Bye.\n\nChannel 0: Alright. No problem.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.6799998,"end":4.16,"sentiment":"neutral","sentiment_score":0.008725997060537338}],"sentiment":"neutral","sentiment_score":0.008725997060537338,"channel":0,"num_words":1,"start":3.6799998,"end":4.16},{"sentences":[{"text":"Hello?","start":3.9199998,"end":4.42,"sentiment":"neutral","sentiment_score":0.02000550925731659}],"sentiment":"neutral","sentiment_score":0.02000550925731659,"channel":1,"num_words":1,"start":3.9199998,"end":4.42},{"sentences":[{"text":"Good afternoon.","start":4.16,"end":4.9,"sentiment":"neutral","sentiment_score":0.19954834133386612},{"text":"Hi, sir.","start":6.3199997,"end":7.12,"sentiment":"neutral","sentiment_score":0.1774805411696434},{"text":"Good afternoon.","start":7.12,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.2533690631389618},{"text":"This is Abby from Techno One.","start":7.7599998,"end":9.94,"sentiment":"neutral","sentiment_score":0.13257953524589539},{"text":"By the 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this work related?","start":21.075,"end":22.535,"sentiment":"neutral","sentiment_score":0.006042707245796919}],"sentiment":"neutral","sentiment_score":0.006042707245796919,"channel":1,"num_words":4,"start":21.075,"end":22.535},{"sentences":[{"text":"Yes, sir.","start":24.005001,"end":24.744999,"sentiment":"neutral","sentiment_score":0.05357617326080799},{"text":"I'm from TechnoOne.","start":24.805,"end":25.785,"sentiment":"neutral","sentiment_score":0.05181084449092547},{"text":"Daniel asked me to reach out to you from TechnoOne as well in Springfield, Brisbane.","start":26.005001,"end":30.64,"sentiment":"neutral","sentiment_score":0.05970085933804512},{"text":"We wanted we spoken with you in the past, basically, and we have a note here.","start":31.26,"end":36.06,"sentiment":"neutral","sentiment_score":0.058623622404411435},{"text":"I wanted to confirm if this is right that you are coming up for an IT review towards the middle of this year, which is this month, 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well?","start":52.145,"end":54.645,"sentiment":"neutral","sentiment_score":-0.0036415327340364456}],"sentiment":"neutral","sentiment_score":-0.002690591337159276,"channel":0,"num_words":10,"start":51.665,"end":54.645},{"sentences":[{"text":"No.","start":54.41,"end":54.89,"sentiment":"negative","sentiment_score":-0.434593141078949},{"text":"I'm not aware of that.","start":54.89,"end":56.09,"sentiment":"negative","sentiment_score":-0.42746096253395083},{"text":"So and that's not my position.","start":56.09,"end":58.11,"sentiment":"negative","sentiment_score":-0.4303083270788193},{"text":"So","start":58.25,"end":58.57,"sentiment":"neutral","sentiment_score":-0.16010747849941254}],"sentiment":"negative","sentiment_score":-0.4087581072862332,"channel":1,"num_words":13,"start":54.41,"end":58.57},{"sentences":[{"text":"Oh, alright.","start":60.71,"end":61.27,"sentiment":"neutral","sentiment_score":-0.05380084738135338},{"text":"Do you know the person that is assigned to IT for an IT 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require","start":77.725,"end":84.99,"sentiment":"neutral","sentiment_score":-0.13480923883616924}],"sentiment":"neutral","sentiment_score":-0.12117799331207534,"channel":1,"num_words":37,"start":69.564995,"end":84.99},{"sentences":[{"text":"No.","start":84.634995,"end":84.955,"sentiment":"neutral","sentiment_score":-0.2999657094478607},{"text":"You're","start":84.955,"end":85.195,"sentiment":"negative","sentiment_score":-0.3659023642539978}],"sentiment":"neutral","sentiment_score":-0.33293403685092926,"channel":0,"num_words":2,"start":84.634995,"end":85.195},{"sentences":[{"text":"anyone","start":84.99,"end":85.31,"sentiment":"neutral","sentiment_score":-0.33083710074424744}],"sentiment":"neutral","sentiment_score":-0.33083710074424744,"channel":1,"num_words":1,"start":84.99,"end":85.31},{"sentences":[{"text":"not","start":85.195,"end":85.595,"sentiment":"neutral","sentiment_score":-0.3160877227783203}],"sentiment":"neutral","sentiment_score":-0.3160877227783203,"channel":0,"num_words":1,"start":85.195,"end":85.595},{"sentences":[{"text":"at 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She asks if Steven is the one handling IT reviews and confirms that he is not currently involved in any work. She tells Steven that she will inform the person in IT and ends the call."},"intents":{"segments":[{"text":"This is Abby from Techno One. By the way, I wanted to make sure I'm calling the right person. Is this mister Steven Bell in Environmental Solutions? Yes.","start_word":8,"end_word":35,"intents":[{"intent":"Confirm identity","confidence_score":0.6616977},{"intent":"Confirm and inform the speaker","confidence_score":0.0000018626652}]},{"text":"Is this mister Steven Bell in Environmental Solutions? Yes.","start_word":27,"end_word":35,"intents":[{"intent":"Confirm responsibilities","confidence_score":0.000495796}]},{"text":"I'm from TechnoOne. Daniel asked me to reach out to you from TechnoOne as well in Springfield, Brisbane. We wanted we spoken with you in the past, basically, and we have a note here. I wanted to confirm if this is right that you are coming up for an IT review towards the middle of this year, which is this month, June. Is that correct? An IT review.","start_word":46,"end_word":113,"intents":[{"intent":"Verify it review process","confidence_score":0.0032475197}]},{"text":"I wanted to confirm if this is right that you are coming up for an IT review towards the middle of this year, which is this month, June. Is that correct? An IT review.","start_word":80,"end_word":113,"intents":[{"intent":"Confirm it review","confidence_score":0.30581984}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Good afternoon. Hi, sir. Good afternoon. This is Abby from Techno One. By the way, I wanted to make sure I'm calling the right person. Is this mister Steven Bell in Environmental Solutions? Yes. Is Evolve this Environment? is this work related? Yes, sir. I'm from TechnoOne. Daniel asked me to reach out to you from TechnoOne as well in Springfield, Brisbane. We wanted we spoken with you in the past, basically, and we have a note here. I wanted to confirm if this is right that you are coming up for an IT review towards the middle of this year, which is this month, June. Is that correct? An IT review. Yes. Or are you the one handling that as well?","start_word":0,"end_word":123,"sentiment":"neutral","sentiment_score":0.05820665508508682},{"text":"No. I'm not aware of that. So and that's not my position.","start_word":124,"end_word":135,"sentiment":"negative","sentiment_score":-0.4275996088981629},{"text":"So Oh, alright. Do you know the person that is assigned to IT for an IT review? Well, all our IT stuff's done externally, so I don't know whether we actually have anyone that looks after it specifically. So if you're basically scoping for work at the moment, that's we don't we don't require No.","start_word":136,"end_word":190,"sentiment":"neutral","sentiment_score":-0.10430090874433516},{"text":"You're anyone not at the moment.","start_word":191,"end_word":196,"sentiment":"negative","sentiment_score":-0.3373989164829254},{"text":"the first. So Okay. alright. I wanted just to confirm. I'll let him know.","start_word":197,"end_word":210,"sentiment":"neutral","sentiment_score":0.056064292788505554},{"text":"Thank you, Thanks and take for care, your time.","start_word":211,"end_word":219,"sentiment":"positive","sentiment_score":0.4472314715385437},{"text":"sir. Bye. Alright. No problem.","start_word":220,"end_word":224,"sentiment":"neutral","sentiment_score":0.15122853219509125}],"average":{"sentiment":"neutral","sentiment_score":-0.003567996602621138}}}}