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Perfect. Thanks for that, Dane. Okay. So just to if I quickly pass you through security, and then you can shoot off any inquiries you have, and I can answer them. So just full name, date of birth, address? Would there be another address I have on file possibly? Cool. Do you want me to update it to '28? Okay. So it was 28 what was the street name? Elliot. Got it. Yep. You're just down the road now. You're just down the road now. Beautiful. I will update your address across all of your accounts as well. So what question did you have with it in relation to, like, your superannuation fund or your insurance policy? Or Yep. So late last week? Yep. Let me have a look. What it could have been was either it'll be one, two different things, and I'll I'd have to investigate to figure out which one of the two it is. But it will either be possibly yes. I see them all. They all landed on the same day. It could be an ex employer that was not paying you correctly, and the ATO had an open case against said employer, and they've finally made payments for, like, super contributions that they hadn't previously paid. So that's one option. The other option is is that you cool. The other option is is you secretly had, like, 15 different superannuation funds that we didn't know about that are all paid in. Yeah. What's happening? Is it You have to look on my account. Is that better? Is that a bit better? Cool. So, yeah, you you might have a letter from the ATO in your myGov, like, inbox. So maybe check there. Yeah. See whether there's anything sitting there. But, yeah, like, the payments have landed. Are you do you know how much you're expecting from your ex employer? Yeah. I know. Because the employer would have paid individually. So they just would have been on a payment plan, and then ATO would have just been holding it for a bit to try and settle it all at the same time. It basically just gets held as lost super for a little bit, and then the ATO just do a sweep and send it all where it needs to go. So it looks like it's just being sent where it needs to go. Perfect. Amazing. It looks like we're sitting just over the thousand dollars, probably close to about 1 and a half. Perfect. Yeah. I'm just doing the math on it now to tell you exactly how much came in. It's actually 18. $1,810.45 is what paid in. Yeah. So, yeah, that's all that's all in your account at the moment. And when Perfect. Were there any other questions you might have had? They weren't received No no stress at all day. You have a good day. I hope Bye. 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Financial. Theresa speaking. How may I assist? Yeah. Of course.\n\nYeah. Could I no. I don't definitely can. Can I just grab your name so I can look up your file? How do you spell your surname?\n\nPerfect. Thanks for that, Dane. Okay. So just to if I quickly pass you through security, and then you can shoot off any inquiries you have, and I can answer them. So just full name, date of birth, address?\n\nWould there be another address I have on file possibly? Cool. Do you want me to update it to '28? Okay. So it was 28 what was the street name?\n\nElliot. Got it. Yep. You're just down the road now. You're just down the road now.\n\nBeautiful. I will update your address across all of your accounts as well. So what question did you have with it in relation to, like, your superannuation fund or your insurance policy? Or Yep. So late last week?\n\nYep. Let me have a look. What it could have been was either it'll be one, two different things, and I'll I'd have to investigate to figure out which one of the two it is. But it will either be possibly yes. I see them all.\n\nThey all landed on the same day. It could be an ex employer that was not paying you correctly, and the ATO had an open case against said employer, and they've finally made payments for, like, super contributions that they hadn't previously paid. So that's one option. The other option is is that you cool. The other option is is you secretly had, like, 15 different superannuation funds that we didn't know about that are all paid in.\n\nYeah. What's happening? Is it You have to look on my account. Is that better? Is that a bit better?\n\nCool. So, yeah, you you might have a letter from the ATO in your myGov, like, inbox. So maybe check there. Yeah. See whether there's anything sitting there.\n\nBut, yeah, like, the payments have landed. Are you do you know how much you're expecting from your ex employer? Yeah. I know. Because the employer would have paid individually.\n\nSo they just would have been on a payment plan, and then ATO would have just been holding it for a bit to try and settle it all at the same time. It basically just gets held as lost super for a little bit, and then the ATO just do a sweep and send it all where it needs to go. So it looks like it's just being sent where it needs to go. Perfect. Amazing.\n\nIt looks like we're sitting just over the thousand dollars, probably close to about 1 and a half. Perfect. Yeah. I'm just doing the math on it now to tell you exactly how much came in. It's actually 18.\n\n$1,810.45 is what paid in. Yeah. So, yeah, that's all that's all in your account at the moment. And when Perfect. Were there any other questions you might have had?\n\nThey weren't received No no stress at all day. You have a good day. I hope Bye. Was the number","paragraphs":[{"sentences":[{"text":"Bexus Financial.","start":1.92,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.03649548254907131},{"text":"Theresa speaking.","start":2.8799999,"end":3.52,"sentiment":"neutral","sentiment_score":0.04047437384724617},{"text":"How may I assist?","start":3.52,"end":4.5,"sentiment":"neutral","sentiment_score":0.05174307432025671},{"text":"Yeah.","start":11.759999,"end":12.16,"sentiment":"neutral","sentiment_score":-0.017216352745890617},{"text":"Of course.","start":12.16,"end":12.82,"sentiment":"neutral","sentiment_score":-0.02167440764605999}],"sentiment":"neutral","sentiment_score":0.027304258366877384,"num_words":11,"start":1.92,"end":12.82},{"sentences":[{"text":"Yeah.","start":13.12,"end":13.62,"sentiment":"neutral","sentiment_score":-0.0251214187592268},{"text":"Could I no.","start":14.0,"end":17.494999,"sentiment":"neutral","sentiment_score":-0.1415375762929519},{"text":"I don't definitely can.","start":17.494999,"end":19.355,"sentiment":"neutral","sentiment_score":-0.2716316431760788},{"text":"Can I just grab your name so I can look up your file?","start":19.494999,"end":22.154999,"sentiment":"neutral","sentiment_score":-0.02997773728118493},{"text":"How do you spell your surname?","start":33.98,"end":35.76,"sentiment":"neutral","sentiment_score":0.0053243742634852724}],"sentiment":"neutral","sentiment_score":-0.07014907627469963,"num_words":27,"start":13.12,"end":35.76},{"sentences":[{"text":"Perfect.","start":44.785,"end":45.285,"sentiment":"positive","sentiment_score":0.5664511322975159},{"text":"Thanks for that, Dane.","start":45.344997,"end":46.565,"sentiment":"positive","sentiment_score":0.7023603022098541},{"text":"Okay.","start":48.144997,"end":48.644997,"sentiment":"neutral","sentiment_score":0.1623503416776657},{"text":"So just to if I quickly pass you through security, and then you can shoot off any inquiries you have, and I can answer them.","start":48.704998,"end":54.864998,"sentiment":"neutral","sentiment_score":0.10309672966599465},{"text":"So just full name, date of birth, address?","start":54.864998,"end":56.405,"sentiment":"neutral","sentiment_score":0.027611028170213103}],"sentiment":"neutral","sentiment_score":0.162475619226312,"num_words":39,"start":44.785,"end":56.405},{"sentences":[{"text":"Would there be another address I have on file possibly?","start":70.28,"end":72.94,"sentiment":"neutral","sentiment_score":-0.008105120807886123},{"text":"Cool.","start":78.335,"end":78.835,"sentiment":"neutral","sentiment_score":0.057305581867694855},{"text":"Do you want me to update it to '28?","start":79.455,"end":81.715004,"sentiment":"neutral","sentiment_score":-0.00805792434968882},{"text":"Okay.","start":83.935,"end":84.255005,"sentiment":"neutral","sentiment_score":0.006832299288362265},{"text":"So it was 28 what was the street name?","start":84.255005,"end":86.355,"sentiment":"neutral","sentiment_score":0.0013730732931031121}],"sentiment":"neutral","sentiment_score":-0.002569232881069183,"num_words":30,"start":70.28,"end":86.355},{"sentences":[{"text":"Elliot.","start":91.33,"end":91.49,"sentiment":"neutral","sentiment_score":0.017350448295474052},{"text":"Got it.","start":91.49,"end":92.229996,"sentiment":"neutral","sentiment_score":0.018610233440995216},{"text":"Yep.","start":99.825,"end":100.325,"sentiment":"neutral","sentiment_score":0.01344182714819908},{"text":"You're just down the road now.","start":103.825,"end":105.365,"sentiment":"neutral","sentiment_score":-0.002208592758203546},{"text":"You're just down the road now.","start":107.585,"end":109.125,"sentiment":"neutral","sentiment_score":-0.0033538510712484517}],"sentiment":"neutral","sentiment_score":0.0021648799593094736,"num_words":16,"start":91.33,"end":109.125},{"sentences":[{"text":"Beautiful.","start":114.87,"end":115.37,"sentiment":"positive","sentiment_score":0.5313575863838196},{"text":"I will update your address across all of your accounts as well.","start":116.07,"end":119.37,"sentiment":"positive","sentiment_score":0.33944030230244},{"text":"So what question did you have with it in relation to, like, your superannuation fund or your insurance policy?","start":120.39,"end":126.25,"sentiment":"neutral","sentiment_score":0.042227969749977716},{"text":"Or Yep.","start":126.47,"end":133.965,"sentiment":"neutral","sentiment_score":0.01459980336949229},{"text":"So late last week?","start":133.965,"end":135.425,"sentiment":"neutral","sentiment_score":-0.008732030866667628}],"sentiment":"neutral","sentiment_score":0.14213800322460501,"num_words":38,"start":114.87,"end":135.425},{"sentences":[{"text":"Yep.","start":146.94,"end":147.44,"sentiment":"neutral","sentiment_score":0.01105086412280798},{"text":"Let me have a look.","start":150.78,"end":151.995,"sentiment":"neutral","sentiment_score":-0.03180534094572067},{"text":"What it could have been was either it'll be one, two different things, and I'll I'd have to investigate to figure out which one of the two it is.","start":152.555,"end":160.575,"sentiment":"neutral","sentiment_score":-0.07544515102074065},{"text":"But it will either be possibly yes.","start":161.355,"end":164.73,"sentiment":"neutral","sentiment_score":-0.05224703837718282},{"text":"I see them all.","start":164.73,"end":165.45,"sentiment":"neutral","sentiment_score":-0.02209452074021101}],"sentiment":"neutral","sentiment_score":-0.060652012430617346,"num_words":46,"start":146.94,"end":165.45},{"sentences":[{"text":"They all landed on the same day.","start":165.45,"end":166.99,"sentiment":"neutral","sentiment_score":-0.02343939191528729},{"text":"It could be an ex employer that was not paying you correctly, and the ATO had an open case against said employer, and they've finally made payments for, like, super contributions that they hadn't previously paid.","start":167.21,"end":182.535,"sentiment":"neutral","sentiment_score":-0.15136054665264156},{"text":"So that's one option.","start":182.535,"end":183.755,"sentiment":"neutral","sentiment_score":-0.01459141494706273},{"text":"The other option is is that you cool.","start":183.895,"end":189.735,"sentiment":"neutral","sentiment_score":0.08768711728043854},{"text":"The other option is is you secretly had, like, 15 different superannuation funds that we didn't know about that are all paid in.","start":189.735,"end":195.98,"sentiment":"neutral","sentiment_score":0.01842601788635163}],"sentiment":"neutral","sentiment_score":-0.05828366324436875,"num_words":78,"start":165.45,"end":195.98},{"sentences":[{"text":"Yeah.","start":200.68,"end":201.18,"sentiment":"neutral","sentiment_score":0.009323514997959135},{"text":"What's happening?","start":209.715,"end":210.61499,"sentiment":"neutral","sentiment_score":-0.09982635825872421},{"text":"Is it You have to look on my account.","start":210.83499,"end":214.45499,"sentiment":"neutral","sentiment_score":-0.11249353653854793},{"text":"Is that better?","start":228.81,"end":229.70999,"sentiment":"neutral","sentiment_score":-0.1881868541240692},{"text":"Is that a bit better?","start":231.20999,"end":232.185,"sentiment":"neutral","sentiment_score":0.0036428280174732207}],"sentiment":"neutral","sentiment_score":-0.08745587263256312,"num_words":20,"start":200.68,"end":232.185},{"sentences":[{"text":"Cool.","start":232.425,"end":232.925,"sentiment":"neutral","sentiment_score":0.15098023414611816},{"text":"So, yeah, you you might have a letter from the ATO in your myGov, like, inbox.","start":233.545,"end":238.045,"sentiment":"neutral","sentiment_score":0.03142134926747531},{"text":"So maybe check there.","start":238.665,"end":240.045,"sentiment":"neutral","sentiment_score":0.019443438854068518},{"text":"Yeah.","start":241.625,"end":242.125,"sentiment":"neutral","sentiment_score":0.021109357476234436},{"text":"See whether there's anything sitting there.","start":242.345,"end":243.785,"sentiment":"neutral","sentiment_score":0.010921644823004803}],"sentiment":"neutral","sentiment_score":0.0292191001520093,"num_words":28,"start":232.425,"end":243.785},{"sentences":[{"text":"But, yeah, like, the payments have landed.","start":243.785,"end":245.645,"sentiment":"neutral","sentiment_score":0.01494215295783111},{"text":"Are you do you know how much you're expecting from your ex employer?","start":246.98999,"end":250.84999,"sentiment":"neutral","sentiment_score":-0.0008056738700431127},{"text":"Yeah.","start":262.165,"end":262.665,"sentiment":"neutral","sentiment_score":-0.03180309385061264},{"text":"I know.","start":264.005,"end":264.565,"sentiment":"neutral","sentiment_score":-0.05412698909640312},{"text":"Because the employer would have paid individually.","start":264.565,"end":267.225,"sentiment":"neutral","sentiment_score":-0.06423720025590487}],"sentiment":"neutral","sentiment_score":-0.01651987211468319,"num_words":30,"start":243.785,"end":267.225},{"sentences":[{"text":"So they just would have been on a payment plan, and then ATO would have just been holding it for a bit to try and settle it all at the same time.","start":268.725,"end":275.3,"sentiment":"neutral","sentiment_score":-0.08264345431234688},{"text":"It basically just gets held as lost super for a little bit, and then the ATO just do a sweep and send it all where it needs to go.","start":275.3,"end":282.34,"sentiment":"neutral","sentiment_score":-0.026306063514845126},{"text":"So it looks like it's just being sent where it needs to go.","start":282.34,"end":285.08,"sentiment":"neutral","sentiment_score":-0.004236845630937471},{"text":"Perfect.","start":288.685,"end":289.185,"sentiment":"positive","sentiment_score":0.5759695768356323},{"text":"Amazing.","start":289.885,"end":290.385,"sentiment":"positive","sentiment_score":0.5418930053710938}],"sentiment":"neutral","sentiment_score":-0.030851089354224603,"num_words":76,"start":268.725,"end":290.385},{"sentences":[{"text":"It looks like we're sitting just over the thousand dollars, probably close to about 1 and a half.","start":290.845,"end":295.585,"sentiment":"neutral","sentiment_score":0.22227471156252754},{"text":"Perfect.","start":305.27,"end":305.59,"sentiment":"neutral","sentiment_score":0.3271327614784241},{"text":"Yeah.","start":305.59,"end":306.09,"sentiment":"neutral","sentiment_score":0.1346224695444107},{"text":"I'm just doing the math on it now to tell you exactly how much came in.","start":306.15,"end":310.65,"sentiment":"neutral","sentiment_score":0.09137779241427779},{"text":"It's actually 18.","start":311.43,"end":312.31,"sentiment":"neutral","sentiment_score":0.04929372916618983}],"sentiment":"neutral","sentiment_score":0.15570835654552168,"num_words":39,"start":290.845,"end":312.31},{"sentences":[{"text":"$1,810.45 is what paid in.","start":312.31,"end":316.025,"sentiment":"neutral","sentiment_score":0.045230761915445325},{"text":"Yeah.","start":317.845,"end":318.345,"sentiment":"neutral","sentiment_score":0.21344329416751864},{"text":"So, yeah, that's all that's all in your account at the moment.","start":320.725,"end":324.025,"sentiment":"neutral","sentiment_score":0.2013850212097168},{"text":"And when Perfect.","start":325.365,"end":328.185,"sentiment":"neutral","sentiment_score":0.2860937515894572},{"text":"Were there any other questions you might have had?","start":328.245,"end":330.185,"sentiment":"neutral","sentiment_score":0.15913405103815925}],"sentiment":"neutral","sentiment_score":0.1715568357457717,"num_words":30,"start":312.31,"end":330.185},{"sentences":[{"text":"They weren't received No no stress at all day.","start":332.46,"end":334.54,"sentiment":"neutral","sentiment_score":0.2654775141013993},{"text":"You have a good day.","start":334.54,"end":335.6,"sentiment":"positive","sentiment_score":0.5581894636154174},{"text":"I hope Bye.","start":335.74,"end":339.12,"sentiment":"neutral","sentiment_score":0.2658155784010887},{"text":"Was the number","start":339.82,"end":340.72,"sentiment":"neutral","sentiment_score":-0.030795929332574207}],"sentiment":"neutral","sentiment_score":0.29426519460976125,"num_words":20,"start":332.46,"end":340.72}]}}]},{"alternatives":[{"transcript":"Hi. I just got a inquiry about the, a few things on my statement on my account. I just wanted to know if you could help me. If not, then I'll have to call someone else. Yep. My name is Dane Guerniffer. G e r n h o e s e r. That's alright. Yep. Yep. Yep. Dame William. Date of birth, 1989, and address is 28 Riverley Waters Drive, Narang 4211. Yeah. It would be 52 Beswick Avenue, North Road 211 3. Yeah. Yeah. Riverlea, R I V E R L E A, Waters Drive, Narang, and then 4211. Pardon? Yeah. Yeah. Yeah. Just moved up last late last year. Yeah. No worries. Thank you. Yeah. Superannuation. So on the April 16, so only a few days ago. Yeah. I got, like, be, like, 10 to 15 random deposits in there from the ATO. Do you know what that is? Yeah. Yeah. Okay. That makes sense because that did happen. I just wanted to make yeah. No. No. It could yeah. Definitely be the first one then. Yep. That's all. That's all. I was like, looking at it, I'm like, well, usually, the ATO sorta email me when something happens like that, but I haven't got anything. So I was like, what's going on? Sort of thing. But that make yeah. Oh, you're breaking up. I don't know if it's mine or yours. I can't really hear you very well. Might be my reception. Yeah. That's better. Yep. No. No. Not really. It wasn't that much. I think they said it was just, like, 1,000 or 2, but I wasn't too sure. I just saw a bunch of things going, and that's all. Okay. Yep. Okay. Yep. It's too easy. Not a problem. Yeah. Yeah. Yeah. Okay. All good. Okay. There you go. Beautiful. No worries. Okay. Too easy. No. That's all. Thank you. You too. 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I just got a inquiry about the, a few things on my statement on my account. I just wanted to know if you could help me. If not, then I'll have to call someone else. Yep.\n\nMy name is Dane Guerniffer. G e r n h o e s e r. That's alright. Yep. Yep.\n\nYep. Dame William. Date of birth, 1989, and address is 28 Riverley Waters Drive, Narang 4211. Yeah. It would be 52 Beswick Avenue, North Road 211 3.\n\nYeah. Yeah. Riverlea, R I V E R L E A, Waters Drive, Narang, and then 4211. Pardon? Yeah.\n\nYeah. Yeah. Just moved up last late last year. Yeah. No worries.\n\nThank you. Yeah. Superannuation. So on the April 16, so only a few days ago. Yeah.\n\nI got, like, be, like, 10 to 15 random deposits in there from the ATO. Do you know what that is? Yeah. Yeah. Okay.\n\nThat makes sense because that did happen. I just wanted to make yeah. No. No. It could yeah.\n\nDefinitely be the first one then. Yep. That's all. That's all. 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the ATO.","start":137.47,"end":145.09,"sentiment":"neutral","sentiment_score":-0.022308000922203065},{"text":"Do you know what that is?","start":148.605,"end":149.905,"sentiment":"neutral","sentiment_score":-0.0313692515095075},{"text":"Yeah.","start":167.7,"end":168.2,"sentiment":"neutral","sentiment_score":-0.02948726713657379},{"text":"Yeah.","start":184.75,"end":185.07,"sentiment":"neutral","sentiment_score":0.06305424124002457},{"text":"Okay.","start":185.07,"end":185.47,"sentiment":"neutral","sentiment_score":0.10470151901245116}],"sentiment":"neutral","sentiment_score":-0.01602362624059121,"num_words":24,"start":137.47,"end":185.47},{"sentences":[{"text":"That makes sense because that did happen.","start":185.47,"end":187.63,"sentiment":"neutral","sentiment_score":0.21026051895959036},{"text":"I just wanted to make yeah.","start":187.63,"end":189.17001,"sentiment":"neutral","sentiment_score":0.1506998104353746},{"text":"No.","start":196.855,"end":197.335,"sentiment":"neutral","sentiment_score":-0.05109504610300064},{"text":"No.","start":197.335,"end":197.815,"sentiment":"neutral","sentiment_score":-0.0552138052880764},{"text":"It could yeah.","start":197.815,"end":198.375,"sentiment":"neutral","sentiment_score":-0.03163085815807184}],"sentiment":"neutral","sentiment_score":0.12082339274800485,"num_words":18,"start":185.47,"end":198.375},{"sentences":[{"text":"Definitely be the first one then.","start":198.375,"end":199.575,"sentiment":"neutral","sentiment_score":0.04015830531716347},{"text":"Yep.","start":199.575,"end":199.895,"sentiment":"neutral","sentiment_score":0.07258462905883789},{"text":"That's all.","start":199.895,"end":200.295,"sentiment":"neutral","sentiment_score":0.06522521749138832},{"text":"That's 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better.","start":230.595,"end":231.335,"sentiment":"neutral","sentiment_score":0.004689677152782679},{"text":"Yep.","start":232.99501,"end":233.49501,"sentiment":"neutral","sentiment_score":0.04830668866634369}],"sentiment":"neutral","sentiment_score":-0.26738711080203453,"num_words":15,"start":226.195,"end":233.49501},{"sentences":[{"text":"No.","start":250.83499,"end":251.33499,"sentiment":"neutral","sentiment_score":-0.1053222268819809},{"text":"No.","start":251.715,"end":252.215,"sentiment":"neutral","sentiment_score":-0.11833138763904572},{"text":"Not really.","start":253.395,"end":253.955,"sentiment":"neutral","sentiment_score":-0.16082163900136948},{"text":"It wasn't that much.","start":253.955,"end":254.83499,"sentiment":"neutral","sentiment_score":-0.2080790065228939},{"text":"I think they said it was just, like, 1,000 or 2, but I wasn't too 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easy.","start":285.92502,"end":286.825,"sentiment":"neutral","sentiment_score":0.09291208783785503},{"text":"Not a problem.","start":287.20502,"end":288.02502,"sentiment":"neutral","sentiment_score":0.23122483491897583},{"text":"Yeah.","start":296.23,"end":296.73,"sentiment":"neutral","sentiment_score":0.09570080041885376},{"text":"Yeah.","start":297.03,"end":297.53,"sentiment":"neutral","sentiment_score":0.09579706192016602},{"text":"Yeah.","start":297.83,"end":297.91,"sentiment":"neutral","sentiment_score":0.11301928758621216}],"sentiment":"neutral","sentiment_score":0.14188087979952493,"num_words":9,"start":285.92502,"end":297.91},{"sentences":[{"text":"Okay.","start":297.91,"end":298.41,"sentiment":"neutral","sentiment_score":0.1823752224445343},{"text":"All good.","start":300.23,"end":300.97,"sentiment":"positive","sentiment_score":0.3680602163076401},{"text":"Okay.","start":315.125,"end":315.605,"sentiment":"neutral","sentiment_score":0.049452438950538635},{"text":"There you go.","start":315.605,"end":316.505,"sentiment":"neutral","sentiment_score":0.1521698534488678},{"text":"Beautiful.","start":316.885,"end":317.385,"sentiment":"positive","sentiment_score":0.47288233041763306}],"sentiment":"neutral","sentiment_score":0.2371674980968237,"num_words":8,"start":297.91,"end":317.385},{"sentences":[{"text":"No worries.","start":320.16998,"end":320.91,"sentiment":"neutral","sentiment_score":0.1801210343837738},{"text":"Okay.","start":324.73,"end":325.23,"sentiment":"neutral","sentiment_score":0.1728115975856781},{"text":"Too easy.","start":325.77,"end":326.51,"sentiment":"neutral","sentiment_score":0.27061229944229126},{"text":"No.","start":330.65,"end":330.88998,"sentiment":"neutral","sentiment_score":0.0728909820318222},{"text":"That's 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Theresa speaking. How may I assist?\n\nChannel 1: Hi. I just got a inquiry about the, a few things on my statement on\n\nChannel 0: Yeah.\n\nChannel 1: my account.\n\nChannel 0: Of course. Yeah.\n\nChannel 1: I just wanted to know\n\nChannel 0: Could\n\nChannel 1: if you\n\nChannel 0: I\n\nChannel 1: could help me. If not, then I'll have to\n\nChannel 0: no.\n\nChannel 1: call someone\n\nChannel 0: I don't definitely can. Can I just grab your\n\nChannel 1: else.\n\nChannel 0: name so I can look up your file?\n\nChannel 1: Yep. My name is Dane Guerniffer.\n\nChannel 0: How do you spell your surname?\n\nChannel 1: G e r n h o e s e r.\n\nChannel 0: Perfect. Thanks for that, Dane.\n\nChannel 1: That's alright.\n\nChannel 0: Okay. So just to if I quickly pass you through security, and then you can shoot off any inquiries\n\nChannel 1: Yep.\n\nChannel 0: you have, and I can answer them. So just full\n\nChannel 1: Yep.\n\nChannel 0: name, date of birth, address?\n\nChannel 1: Yep. Dame William. Date of birth, 1989, and address is 28 Riverley Waters Drive, Narang 4211.\n\nChannel 0: Would there be another address I have on file possibly?\n\nChannel 1: Yeah. It would be 52 Beswick Avenue, North Road 211\n\nChannel 0: Cool.\n\nChannel 1: 3.\n\nChannel 0: Do you want me to update it to '28?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Okay. So it was 28 what was the street name?\n\nChannel 1: Riverlea, R I V E R L E A,\n\nChannel 0: Elliot. Got it.\n\nChannel 1: Waters Drive, Narang, and\n\nChannel 0: Yep.\n\nChannel 1: then 4211.\n\nChannel 0: You're just down the road now.\n\nChannel 1: Pardon?\n\nChannel 0: You're just down the road now.\n\nChannel 1: Yeah. Yeah. Yeah. Just moved up last late last year. Yeah.\n\nChannel 0: Beautiful. I will update your address across all of your accounts as well.\n\nChannel 1: No worries.\n\nChannel 0: So\n\nChannel 1: Thank you.\n\nChannel 0: what question did you have with it in relation to, like, your superannuation fund or your insurance policy?\n\nChannel 1: Yeah.\n\nChannel 0: Or\n\nChannel 1: Superannuation. So on the April 16,\n\nChannel 0: Yep.\n\nChannel 1: so only a\n\nChannel 0: So\n\nChannel 1: few days\n\nChannel 0: late\n\nChannel 1: ago.\n\nChannel 0: last week?\n\nChannel 1: Yeah. I got, like, be, like, 10 to 15 random deposits in there from the ATO.\n\nChannel 0: Yep.\n\nChannel 1: Do you know what that is?\n\nChannel 0: Let me have a look. What it could have been was either it'll be one, two different things, and I'll I'd have to investigate to figure out which one of the two it is. But it will either be possibly yes. I see them all. They all landed on the same day.\n\nIt could be\n\nChannel 1: Yeah.\n\nChannel 0: an ex employer that was not paying you correctly, and the ATO had an open case against said employer, and they've finally made payments for, like, super contributions that they hadn't previously paid. So that's one option. The other option is\n\nChannel 1: Yeah.\n\nChannel 0: is that\n\nChannel 1: Okay.\n\nChannel 0: you\n\nChannel 1: That makes sense because that did happen. I just wanted to make yeah.\n\nChannel 0: cool. The other option is is you secretly had, like, 15 different superannuation funds that we didn't know about that are all paid in.\n\nChannel 1: No. No. It could yeah. Definitely be the first one then. Yep.\n\nThat's all. That's all. I\n\nChannel 0: Yeah.\n\nChannel 1: was like, looking at it, I'm like, well, usually, the ATO sorta email me when something happens like that, but I haven't got anything. So I was like, what's going on? Sort of thing.\n\nChannel 0: What's happening?\n\nChannel 1: But that\n\nChannel 0: Is it\n\nChannel 1: make yeah.\n\nChannel 0: You have to look on my account.\n\nChannel 1: Oh, you're breaking up. I don't know if it's mine or yours. I can't really hear you very well. Might be my reception.\n\nChannel 0: Is that better?\n\nChannel 1: Yeah. That's better.\n\nChannel 0: Is that a bit better? Cool.\n\nChannel 1: Yep.\n\nChannel 0: So, yeah, you you might have a letter from the ATO in your myGov, like, inbox. So maybe check there. Yeah. See whether there's anything sitting there. But, yeah, like, the payments have landed.\n\nAre you do you know how much you're expecting from your ex employer?\n\nChannel 1: No. No. Not really. It wasn't that much. I think they said it was just, like, 1,000 or 2, but I wasn't too sure.\n\nI just saw a bunch of things\n\nChannel 0: Yeah.\n\nChannel 1: going, and that's\n\nChannel 0: I know. Because the\n\nChannel 1: all.\n\nChannel 0: employer would have paid individually. So they just would have been on a payment plan, and then ATO would have just been holding it for a bit to try and settle it all at the same time. It basically just gets held as\n\nChannel 1: Okay.\n\nChannel 0: lost super for a little bit, and then\n\nChannel 1: Yep.\n\nChannel 0: the ATO just do a sweep and send it all where it needs to go. So it looks like\n\nChannel 1: Okay.\n\nChannel 0: it's just being sent where it needs to go.\n\nChannel 1: Yep. It's too easy. Not a problem.\n\nChannel 0: Perfect. Amazing. It looks like we're sitting just over the thousand dollars, probably close to about 1 and a half.\n\nChannel 1: Yeah. Yeah. Yeah. Okay. All good.\n\nChannel 0: Perfect. Yeah. I'm just doing the math on it now to tell you exactly how much came in. It's actually 18. $1,810.45 is\n\nChannel 1: Okay.\n\nChannel 0: what paid in.\n\nChannel 1: There you go. Beautiful.\n\nChannel 0: Yeah.\n\nChannel 1: No worries.\n\nChannel 0: So, yeah, that's all that's all in your account at the moment.\n\nChannel 1: Okay.\n\nChannel 0: And\n\nChannel 1: Too\n\nChannel 0: when\n\nChannel 1: easy.\n\nChannel 0: Perfect. Were there any other questions you might have had?\n\nChannel 1: No. That's all. Thank you.\n\nChannel 0: They weren't received No no stress at all day. You have a good day. I hope\n\nChannel 1: You too. Bye.\n\nChannel 0: Bye. Was the number","paragraphs":[{"sentences":[{"text":"Bexus Financial.","start":1.92,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.03649548254907131},{"text":"Theresa speaking.","start":2.8799999,"end":3.52,"sentiment":"neutral","sentiment_score":0.04047437384724617},{"text":"How may I assist?","start":3.52,"end":4.5,"sentiment":"neutral","sentiment_score":0.05174307432025671}],"sentiment":"neutral","sentiment_score":0.045114001259207726,"channel":0,"num_words":8,"start":1.92,"end":4.5},{"sentences":[{"text":"Hi.","start":5.6,"end":6.08,"sentiment":"neutral","sentiment_score":0.000845868606120348},{"text":"I just got a inquiry about the, a few things on my statement 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your","start":19.494999,"end":20.375,"sentiment":"neutral","sentiment_score":-0.06150743365287781}],"sentiment":"neutral","sentiment_score":-0.1548959712187449,"channel":0,"num_words":9,"start":17.494999,"end":20.375},{"sentences":[{"text":"else.","start":20.225,"end":20.725,"sentiment":"neutral","sentiment_score":-0.03039593994617462}],"sentiment":"neutral","sentiment_score":-0.03039593994617462,"channel":1,"num_words":1,"start":20.225,"end":20.725},{"sentences":[{"text":"name so I can look up your file?","start":20.375,"end":22.154999,"sentiment":"neutral","sentiment_score":-0.010271677048876882}],"sentiment":"neutral","sentiment_score":-0.010271677048876882,"channel":0,"num_words":8,"start":20.375,"end":22.154999},{"sentences":[{"text":"Yep.","start":22.985,"end":23.305,"sentiment":"neutral","sentiment_score":0.00758037343621254},{"text":"My name is Dane 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employer?","start":246.98999,"end":250.84999,"sentiment":"neutral","sentiment_score":-0.0008056738700431127}],"sentiment":"neutral","sentiment_score":-0.0008056738700431127,"channel":0,"num_words":13,"start":246.98999,"end":250.84999},{"sentences":[{"text":"No.","start":250.83499,"end":251.33499,"sentiment":"neutral","sentiment_score":-0.1053222268819809},{"text":"No.","start":251.715,"end":252.215,"sentiment":"neutral","sentiment_score":-0.11833138763904572},{"text":"Not really.","start":253.395,"end":253.955,"sentiment":"neutral","sentiment_score":-0.16082163900136948},{"text":"It wasn't that much.","start":253.955,"end":254.83499,"sentiment":"neutral","sentiment_score":-0.2080790065228939},{"text":"I think they said it was just, like, 1,000 or 2, but I wasn't too 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just would have been on a payment plan, and then ATO would have just been holding it for a bit to try and settle it all at the same time.","start":268.725,"end":275.3,"sentiment":"neutral","sentiment_score":-0.08264345431234688},{"text":"It basically just gets held as","start":275.3,"end":276.5,"sentiment":"neutral","sentiment_score":-0.03076570915679137}],"sentiment":"neutral","sentiment_score":-0.0734046081644158,"channel":0,"num_words":43,"start":265.445,"end":276.5},{"sentences":[{"text":"Okay.","start":276.49002,"end":276.99002,"sentiment":"neutral","sentiment_score":-0.0677390992641449}],"sentiment":"neutral","sentiment_score":-0.0677390992641449,"channel":1,"num_words":1,"start":276.49002,"end":276.99002},{"sentences":[{"text":"lost super for a little bit, and 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good.","start":300.23,"end":300.97,"sentiment":"positive","sentiment_score":0.3680602163076401}],"sentiment":"neutral","sentiment_score":0.20383546749750772,"channel":1,"num_words":6,"start":296.23,"end":300.97},{"sentences":[{"text":"Perfect.","start":305.27,"end":305.59,"sentiment":"neutral","sentiment_score":0.3271327614784241},{"text":"Yeah.","start":305.59,"end":306.09,"sentiment":"neutral","sentiment_score":0.1346224695444107},{"text":"I'm just doing the math on it now to tell you exactly how much came in.","start":306.15,"end":310.65,"sentiment":"neutral","sentiment_score":0.09137779241427779},{"text":"It's actually 18.","start":311.43,"end":312.31,"sentiment":"neutral","sentiment_score":0.04929372916618983},{"text":"$1,810.45 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go.","start":315.605,"end":316.505,"sentiment":"neutral","sentiment_score":0.1521698534488678},{"text":"Beautiful.","start":316.885,"end":317.385,"sentiment":"positive","sentiment_score":0.47288233041763306}],"sentiment":"neutral","sentiment_score":0.2323479726910591,"channel":1,"num_words":4,"start":315.605,"end":317.385},{"sentences":[{"text":"Yeah.","start":317.845,"end":318.345,"sentiment":"neutral","sentiment_score":0.21344329416751864}],"sentiment":"neutral","sentiment_score":0.21344329416751864,"channel":0,"num_words":1,"start":317.845,"end":318.345},{"sentences":[{"text":"No worries.","start":320.16998,"end":320.91,"sentiment":"neutral","sentiment_score":0.1801210343837738}],"sentiment":"neutral","sentiment_score":0.1801210343837738,"channel":1,"num_words":2,"start":320.16998,"end":320.91},{"sentences":[{"text":"So, yeah, that's all that's all in your account at the moment.","start":320.725,"end":324.025,"sentiment":"neutral","sentiment_score":0.2013850212097168}],"sentiment":"neutral","sentiment_score":0.2013850212097168,"channel":0,"num_words":12,"start":320.725,"end":324.025},{"sentences":[{"text":"Okay.","start":324.73,"end":325.23,"sentiment":"neutral","sentiment_score":0.1728115975856781}],"sentiment":"neutral","sentiment_score":0.1728115975856781,"channel":1,"num_words":1,"start":324.73,"end":325.23},{"sentences":[{"text":"And","start":325.365,"end":325.845,"sentiment":"neutral","sentiment_score":0.17193616926670074}],"sentiment":"neutral","sentiment_score":0.17193616926670074,"channel":0,"num_words":1,"start":325.365,"end":325.845},{"sentences":[{"text":"Too","start":325.77,"end":326.01,"sentiment":"neutral","sentiment_score":0.2515963315963745}],"sentiment":"neutral","sentiment_score":0.2515963315963745,"channel":1,"num_words":1,"start":325.77,"end":326.01},{"sentences":[{"text":"when","start":325.845,"end":326.345,"sentiment":"neutral","sentiment_score":0.22571973502635956}],"sentiment":"neutral","sentiment_score":0.22571973502635956,"channel":0,"num_words":1,"start":325.845,"end":326.345},{"sentences":[{"text":"easy.","start":326.01,"end":326.51,"sentiment":"neutral","sentiment_score":0.289628267288208}],"sentiment":"neutral","sentiment_score":0.289628267288208,"channel":1,"num_words":1,"start":326.01,"end":326.51},{"sentences":[{"text":"Perfect.","start":327.685,"end":328.185,"sentiment":"positive","sentiment_score":0.4606253504753113},{"text":"Were there any other questions you might have had?","start":328.245,"end":330.185,"sentiment":"neutral","sentiment_score":0.15913405103815925}],"sentiment":"neutral","sentiment_score":0.18928318098187447,"channel":0,"num_words":10,"start":327.685,"end":330.185},{"sentences":[{"text":"No.","start":330.65,"end":330.88998,"sentiment":"neutral","sentiment_score":0.0728909820318222},{"text":"That's all.","start":330.88998,"end":331.37,"sentiment":"neutral","sentiment_score":0.1263958252966404},{"text":"Thank you.","start":331.37,"end":332.11,"sentiment":"positive","sentiment_score":0.4045111685991287}],"sentiment":"neutral","sentiment_score":0.2269409939646721,"channel":1,"num_words":5,"start":330.65,"end":332.11},{"sentences":[{"text":"They weren't received No no stress at all day.","start":332.46,"end":334.54,"sentiment":"neutral","sentiment_score":0.2654775141013993},{"text":"You have a good day.","start":334.54,"end":335.6,"sentiment":"positive","sentiment_score":0.5581894636154174},{"text":"I hope","start":335.74,"end":336.56,"sentiment":"positive","sentiment_score":0.3700367957353592}],"sentiment":"positive","sentiment_score":0.370019908528775,"channel":0,"num_words":16,"start":332.46,"end":336.56},{"sentences":[{"text":"You too.","start":336.07687,"end":336.7169,"sentiment":"neutral","sentiment_score":0.2913617938756943},{"text":"Bye.","start":336.7169,"end":337.2169,"sentiment":"neutral","sentiment_score":0.1379542350769043}],"sentiment":"neutral","sentiment_score":0.24022594094276428,"channel":1,"num_words":3,"start":336.07687,"end":337.2169},{"sentences":[{"text":"Bye.","start":338.62,"end":339.12,"sentiment":"neutral","sentiment_score":0.05737314373254776},{"text":"Was the 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The agent also discussed potential superannaps and the possibility of settling for a lower amount. The call ended with the agent updating the customer's account information and asking if there were any other questions."},"intents":{"segments":[{"text":"Theresa speaking. How may I assist? Hi.","start_word":2,"end_word":8,"intents":[{"intent":"Get help","confidence_score":0.004387244}]},{"text":"I just got a inquiry about the, a few things on my statement on Yeah. my Of account.","start_word":9,"end_word":26,"intents":[{"intent":"Assist with statement","confidence_score":0.18552656}]},{"text":"name so I can look up your file? Yep.","start_word":60,"end_word":68,"intents":[{"intent":"Look up file","confidence_score":0.3727016}]},{"text":"you have, and I can answer them. So just full Yep.","start_word":117,"end_word":127,"intents":[{"intent":"Answer inquiries","confidence_score":0.11509037}]},{"text":"Date of birth, 1989, and address is 28 Riverley Waters Drive, Narang 4211. Would there be another address I have on file possibly?","start_word":136,"end_word":158,"intents":[{"intent":"Update address","confidence_score":0.23706515}]},{"text":"What it could have been was either it'll be one, two different things, and I'll I'd have to investigate to figure out which one of the two it is.","start_word":318,"end_word":346,"intents":[{"intent":"Investigate and resolve superannuation case","confidence_score":0.0006896}]},{"text":"See whether there's anything sitting there. But, yeah, like, the payments have landed. Are you do you know how much you're expecting from your ex employer? No. No.","start_word":576,"end_word":603,"intents":[{"intent":"Check interest in payments","confidence_score":0.00068355445}]}]},"sentiments":{"segments":[{"text":"Bexus Financial. Theresa speaking. How may I assist? Hi. I just got a inquiry about the, a few things on my statement on Yeah. my Of account. course. Yeah. I just wanted to Could know if I you could help me. If not, then I'll have to no. call someone I don't definitely can. Can I just grab your else. name so I can look up your file? Yep. My name is Dane Guerniffer. How do you spell your surname? G e r n h o e s e r.","start_word":0,"end_word":89,"sentiment":"neutral","sentiment_score":-0.049167435616254807},{"text":"Perfect. Thanks for that, Dane. That's alright.","start_word":90,"end_word":96,"sentiment":"positive","sentiment_score":0.5592892169952393},{"text":"Okay. So just to if I quickly pass you through security, and then you can shoot off any inquiries Yep. you have, and I can answer them. So just full Yep. name, date of birth, address? Yep. Dame William. Date of birth, 1989, and address is 28 Riverley Waters Drive, Narang 4211. Would there be another address I have on file possibly? Yeah. It would be 52 Beswick Avenue, North Road 211 Cool. 3. Do you want me to update it to '28? Yeah. Yeah. Okay. So it was 28 what was the street name? Riverlea, R I V E R L E A, Elliot. Got it. Waters Drive, Narang, and Yep. then 4211. You're just down the road now. Pardon? You're just down the road now. Yeah. Yeah. Yeah. Just moved up last late last year. Yeah.","start_word":97,"end_word":234,"sentiment":"neutral","sentiment_score":0.030400440096855164},{"text":"Beautiful. I will update your address across all of your accounts as well.","start_word":235,"end_word":247,"sentiment":"positive","sentiment_score":0.3646016716957092},{"text":"No worries.","start_word":248,"end_word":249,"sentiment":"neutral","sentiment_score":0.24780741333961487},{"text":"So Thank you.","start_word":250,"end_word":252,"sentiment":"positive","sentiment_score":0.3497033715248108},{"text":"what question did you have with it in relation to, like, your superannuation fund or your insurance policy? Yeah. Or Superannuation. So on the April 16, Yep. so only a So few days late ago. last week? Yeah. I got, like, be, like, 10 to 15 random deposits in there from the ATO. Yep. Do you know what that is? Let me have a look. What it could have been was either it'll be one, two different things, and I'll I'd have to investigate to figure out which one of the two it is. But it will either be possibly yes. I see them all. They all landed on the same day. It could be Yeah. an ex employer that was not paying you correctly, and the ATO had an open case against said employer, and they've finally made payments for, like, super contributions that they hadn't previously paid. So that's one option. The other option is Yeah. is that Okay. you That makes sense because that did happen. I just wanted to make yeah. cool. The other option is is you secretly had, like, 15 different superannuation funds that we didn't know about that are all paid in. No. No. It could yeah. Definitely be the first one then. Yep. That's all. That's all. I Yeah. was like, looking at it, I'm like, well, usually, the ATO sorta email me when something happens like that, but I haven't got anything. So I was like, what's going on? Sort of thing. What's happening? But that Is it make yeah. You have to look on my account. Oh, you're breaking up. I don't know if it's mine or yours.","start_word":253,"end_word":530,"sentiment":"neutral","sentiment_score":-0.04665993218370479},{"text":"I can't really hear you very well.","start_word":531,"end_word":537,"sentiment":"negative","sentiment_score":-0.424238920211792},{"text":"Might be my reception. Is that better? Yeah. That's better. Is that a bit better? Cool. Yep. So, yeah, you you might have a letter from the ATO in your myGov, like, inbox. So maybe check there. Yeah. See whether there's anything sitting there. But, yeah, like, the payments have landed. Are you do you know how much you're expecting from your ex employer? No. No. Not really. It wasn't that much. I think they said it was just, like, 1,000 or 2, but I wasn't too sure. I just saw a bunch of things Yeah. going, and that's I know. Because the all. employer would have paid individually. So they just would have been on a payment plan, and then ATO would have just been holding it for a bit to try and settle it all at the same time. It basically just gets held as Okay. lost super for a little bit, and then Yep. the ATO just do a sweep and send it all where it needs to go. So it looks like Okay. it's just being sent where it needs to go. Yep. It's too easy. Not a problem.","start_word":538,"end_word":730,"sentiment":"neutral","sentiment_score":-0.032867677915127166},{"text":"Perfect. Amazing.","start_word":731,"end_word":732,"sentiment":"positive","sentiment_score":0.558931291103363},{"text":"It looks like we're sitting just over the thousand dollars, probably close to about 1 and a half. Yeah. Yeah. Yeah. 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