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I've got, like, 15 other jobs I'm working on at the moment. That's the that's the trouble. I've I've didn't have this planned in my in my last week, so that's why it has it's been pushed. That's my only reason, really. I understand. I'll do my best. Yeah. I understand. I'll do my best. Yes. That means yes. Like I said, I've got 15 other jobs. I've I've been absolutely smashed recently, and it's yeah. I'd I'd yeah. I haven't planned for doing it, and so I've got it on my list. It's high up on my list, but it isn't the top of my list. So as soon as I get chance a chance, I will finish it. Okay. Yeah. I know. But this isn't my fault. And I've yeah. I know it's not. I know. And I've done what I've I got the approval. I don't know why they've they've come back to you. So I this isn't this isn't mine. I'm I'm doing the best I can with what what I don't know why I'm having to do this. Melbourne Water should not need this. The last plans that Jacob sent me were that they're fine. I have no idea why they've asked me to do it. And I spoke to to Louise yesterday, and she was incredibly frustrating. And even when I said the plans were fine to her, she said, oh, no. Well, there might be a few iterations of this. And I was like, why is there more iterations? I I've just said the plans are fine. Potentially. Potentially. Yes. Fair. Fair enough. Yeah. It's it's I'd I'd a 100% with you. I I have no idea why I'm having to do this. No. He's no. He's he's not helpful with this. I don't know. I can't answer that. I don't know what they've they've got to get away with it. I'm I'm not sure what they've managed to. This isn't anything to do with me, Anthony. This is to do with the fact that the plans were drawn would not specifically to what I what I got approved. And so now she's come back and either put up a put up a barrier. I'm not really sure why she hates this whatever whatever's happening. I'm not really I just I don't really understand why she's got a vendetta against this one in particular. I've got the approval. So I you know, having to redo it well, no. But Melbourne Water accepted my flood model. Yeah. I look. I and I probably encourage you to because it is ridiculous. I'm I'd speak to I'd ask to speak to Louise and then ask to speak to her manager. I think that's the way to go because I like, she's obviously not listening to to your planner either. So, you know, it's it's I I I don't understand where this is at, honestly. I I don't understand why. I I I don't have her personal number. I call up Melbourne Water, and then I wait until she gets on. That that's she none of Melbourne Water send out their personal numbers. Yep. I understand. Yep. No. I agree. Yes, sir. Fair enough. No worries. I'll speak to you soon. Yeah. I will. No worries. Thank you. Cheers. 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Anthony. How are you doing? Yeah. Good. Thank you.\n\nYeah. She does. Yeah. I I said in the email, I'm I'm working on it, but, you know, it it might be next week. I've got, like, 15 other jobs I'm working on at the moment.\n\nThat's the that's the trouble. I've I've didn't have this planned in my in my last week, so that's why it has it's been pushed. That's my only reason, really. I understand. I'll do my best.\n\nYeah. I understand. I'll do my best. Yes. That means yes.\n\nLike I said, I've got 15 other jobs. I've I've been absolutely smashed recently, and it's yeah. I'd I'd yeah. I haven't planned for doing it, and so I've got it on my list. It's high up on my list, but it isn't the top of my list.\n\nSo as soon as I get chance a chance, I will finish it. Okay. Yeah. I know. But this isn't my fault.\n\nAnd I've yeah. I know it's not. I know. And I've done what I've I got the approval. I don't know why they've they've come back to you.\n\nSo I this isn't this isn't mine. I'm I'm doing the best I can with what what I don't know why I'm having to do this. Melbourne Water should not need this. The last plans that Jacob sent me were that they're fine. I have no idea why they've asked me to do it.\n\nAnd I spoke to to Louise yesterday, and she was incredibly frustrating. And even when I said the plans were fine to her, she said, oh, no. Well, there might be a few iterations of this. And I was like, why is there more iterations? I I've just said the plans are fine.\n\nPotentially. Potentially. Yes. Fair. Fair enough.\n\nYeah. It's it's I'd I'd a 100% with you. I I have no idea why I'm having to do this. No. He's no.\n\nHe's he's not helpful with this. I don't know. I can't answer that. I don't know what they've they've got to get away with it. I'm I'm not sure what they've managed to.\n\nThis isn't anything to do with me, Anthony. This is to do with the fact that the plans were drawn would not specifically to what I what I got approved. And so now she's come back and either put up a put up a barrier. I'm not really sure why she hates this whatever whatever's happening. I'm not really I just I don't really understand why she's got a vendetta against this one in particular.\n\nI've got the approval. So I you know, having to redo it well, no. But Melbourne Water accepted my flood model. Yeah. I look.\n\nI and I probably encourage you to because it is ridiculous. I'm I'd speak to I'd ask to speak to Louise and then ask to speak to her manager. I think that's the way to go because I like, she's obviously not listening to to your planner either. So, you know, it's it's I I I don't understand where this is at, honestly. I I don't understand why.\n\nI I I don't have her personal number. I call up Melbourne Water, and then I wait until she gets on. That that's she none of Melbourne Water send out their personal numbers. Yep. I understand.\n\nYep. No. I agree. Yes, sir. Fair enough.\n\nNo worries. I'll speak to you soon. Yeah. I will. No worries.\n\nThank you. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Anthony.","start":0.79999995,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.21235758066177368},{"text":"How are you doing?","start":1.4399999,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.28753574937582016},{"text":"Yeah.","start":3.6799998,"end":3.9199998,"sentiment":"positive","sentiment_score":0.3944571614265442},{"text":"Good.","start":3.9199998,"end":4.16,"sentiment":"positive","sentiment_score":0.5781407356262207},{"text":"Thank you.","start":4.16,"end":4.8199997,"sentiment":"positive","sentiment_score":0.6118573844432831}],"sentiment":"positive","sentiment_score":0.3771170824766159,"num_words":10,"start":0.79999995,"end":4.8199997},{"sentences":[{"text":"Yeah.","start":13.385,"end":13.545,"sentiment":"neutral","sentiment_score":0.06442728638648987},{"text":"She 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she's obviously not listening to to your planner either.","start":236.77501,"end":243.035,"sentiment":"negative","sentiment_score":-0.3716903352423718},{"text":"So, you know, it's it's I I I don't understand where this is at, honestly.","start":243.175,"end":248.935,"sentiment":"negative","sentiment_score":-0.4144907553990682},{"text":"I I don't understand why.","start":248.935,"end":250.55501,"sentiment":"neutral","sentiment_score":-0.2110317438840866}],"sentiment":"neutral","sentiment_score":-0.28616837828474884,"num_words":68,"start":223.76001,"end":250.55501},{"sentences":[{"text":"I I I don't have her personal number.","start":251.59999,"end":254.0,"sentiment":"neutral","sentiment_score":-0.16921024583280087},{"text":"I call up Melbourne Water, and then I wait until she gets on.","start":254.0,"end":257.86,"sentiment":"neutral","sentiment_score":-0.14766210374923852},{"text":"That that's she none of Melbourne Water send out their personal 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Yourself? That's alright. Hey. Listen. I just spoke to Jacob this morning. Do you know when you're able to submit this memo after you spoke to Louise yesterday? She still wants the memo, I believe. How long does it take to do this memo? Alrighty. I'm just pretty keen to get this back in front of her this week so she doesn't forget and I have to go through this all again. This has been going around around for a couple of years now. I'm really keen to knock it on the head. If you could do it the next couple of days, that'd be great because I just I'm just getting smashed on this. You'll do your best. Right. So what does that mean you're not sure? Okay. I just we've been doing this for two years now, mate. Yeah? Well, it's not my fault. I'm not the water engineer. I employ specialists to try and do something, and I'm still here two years later. You and I'll buy. Hang on. Sorry. She says we're gonna have to do this again? No. No way. I'm gonna have to put this with my lawyer shortly. What I don't understand what's going on here. We've done everything that they've asked us to do for the last two years, and we're still running around in circles for them. I don't I I can't call this any longer. Do you need to speak to that guy, that my neighbor's guy again? Why why are they why are they why are they build a house and we're still sitting there? Maybe speak to him Well, we haven't got the approval, have we? We haven't got the approval. I haven't got a permit. We haven't got the approval. So if you could please look at submitting something as soon as you can because this is just dragging on and on and on. It's costing me over $5 a month. And, yeah, I'm just I'm about to go in there and speak to them myself. Should I go speak to my local politician? Can you send me her number? Right. Alright. If you could do something this week, that'd be much appreciated. Okay? As I said, this is going on for years. It shouldn't be going on for years, and it's really starting to cost me. And, yeah, I'm I'm not gonna stand for that. I'll have to act. Thank you. Could you just keep this posted and let me know when you've done it? Could you cc me in on it, please? Thank you. 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Yourself? That's alright. Hey. Listen.\n\nI just spoke to Jacob this morning. Do you know when you're able to submit this memo after you spoke to Louise yesterday? She still wants the memo, I believe. How long does it take to do this memo? Alrighty.\n\nI'm just pretty keen to get this back in front of her this week so she doesn't forget and I have to go through this all again. This has been going around around for a couple of years now. I'm really keen to knock it on the head. If you could do it the next couple of days, that'd be great because I just I'm just getting smashed on this. You'll do your best.\n\nRight. So what does that mean you're not sure? Okay. I just we've been doing this for two years now, mate. Yeah?\n\nWell, it's not my fault. I'm not the water engineer. I employ specialists to try and do something, and I'm still here two years later. You and I'll buy. Hang on.\n\nSorry. She says we're gonna have to do this again? No. No way. I'm gonna have to put this with my lawyer shortly.\n\nWhat I don't understand what's going on here. We've done everything that they've asked us to do for the last two years, and we're still running around in circles for them. I don't I I can't call this any longer. Do you need to speak to that guy, that my neighbor's guy again? Why why are they why are they why are they build a house and we're still sitting there?\n\nMaybe speak to him Well, we haven't got the approval, have we? We haven't got the approval. I haven't got a permit. We haven't got the approval. So if you could please look at submitting something as soon as you can because this is just dragging on and on and on.\n\nIt's costing me over $5 a month. And, yeah, I'm just I'm about to go in there and speak to them myself. Should I go speak to my local politician? Can you send me her number? Right.\n\nAlright. If you could do something this week, that'd be much appreciated. Okay? As I said, this is going on for years. It shouldn't be going on for years, and it's really starting to cost me.\n\nAnd, yeah, I'm I'm not gonna stand for that. I'll have to act. Thank you. Could you just keep this posted and let me know when you've done it? Could you cc me in on it, please?\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"You're pretty good.","start":2.24,"end":2.72,"sentiment":"positive","sentiment_score":0.6576954325040182},{"text":"Yourself?","start":2.72,"end":3.22,"sentiment":"positive","sentiment_score":0.3956212401390076},{"text":"That's alright.","start":4.72,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.28616393357515335},{"text":"Hey.","start":5.2799997,"end":5.6,"sentiment":"neutral","sentiment_score":0.099073588848114},{"text":"Listen.","start":5.6,"end":5.76,"sentiment":"neutral","sentiment_score":0.0666506290435791}],"sentiment":"positive","sentiment_score":0.38834495283663273,"num_words":8,"start":2.24,"end":5.76},{"sentences":[{"text":"I just spoke to Jacob this morning.","start":5.76,"end":7.44,"sentiment":"neutral","sentiment_score":0.03321259628449168},{"text":"Do you know when you're able to submit this memo after you spoke to Louise 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what's going on here.","start":141.785,"end":144.125,"sentiment":"negative","sentiment_score":-0.5344600714743137},{"text":"We've done everything that they've asked us to do for the last two years, and we're still running around in circles for them.","start":144.345,"end":148.905,"sentiment":"negative","sentiment_score":-0.46403154212495556},{"text":"I don't I I can't call this any longer.","start":148.905,"end":150.845,"sentiment":"negative","sentiment_score":-0.356964819961124},{"text":"Do you need to speak to that guy, that my neighbor's guy again?","start":157.98001,"end":161.2,"sentiment":"neutral","sentiment_score":-0.2026413673391709},{"text":"Why why are they why are they why are they build a house and we're still sitting there?","start":164.78,"end":168.8,"sentiment":"negative","sentiment_score":-0.3848278555605147}],"sentiment":"negative","sentiment_score":-0.39045533233545193,"num_words":71,"start":141.785,"end":168.8},{"sentences":[{"text":"Maybe speak to him Well, we haven't got the approval, have we?","start":176.155,"end":207.545,"sentiment":"neutral","sentiment_score":-0.23274511906007925},{"text":"We haven't got the approval.","start":207.545,"end":208.585,"sentiment":"neutral","sentiment_score":-0.23956701457500457},{"text":"I haven't got a permit.","start":208.585,"end":209.46501,"sentiment":"neutral","sentiment_score":-0.23252174258232117},{"text":"We haven't got the approval.","start":209.46501,"end":210.685,"sentiment":"neutral","sentiment_score":-0.2080827534198761},{"text":"So if you could please look at submitting something as soon as you can because this is just dragging on and on and on.","start":211.145,"end":215.97,"sentiment":"neutral","sentiment_score":-0.3072090051136911}],"sentiment":"neutral","sentiment_score":-0.2660159824379519,"num_words":51,"start":176.155,"end":215.97},{"sentences":[{"text":"It's costing me over $5 a month.","start":215.97,"end":217.91,"sentiment":"negative","sentiment_score":-0.4651076410497938},{"text":"And, yeah, I'm just I'm about to go in there and speak to them myself.","start":218.29,"end":222.55,"sentiment":"neutral","sentiment_score":-0.2809235115845998},{"text":"Should I go speak to my local politician?","start":228.11499,"end":229.89499,"sentiment":"neutral","sentiment_score":-0.15702859312295914},{"text":"Can you send me her number?","start":249.1,"end":250.56,"sentiment":"neutral","sentiment_score":-0.2254546396434307},{"text":"Right.","start":263.40503,"end":263.90503,"sentiment":"neutral","sentiment_score":-0.02002798207104206}],"sentiment":"neutral","sentiment_score":-0.2729348844873744,"num_words":37,"start":215.97,"end":263.90503},{"sentences":[{"text":"Alright.","start":267.325,"end":267.725,"sentiment":"neutral","sentiment_score":0.07846702635288239},{"text":"If you could do something this week, that'd be much appreciated.","start":267.725,"end":269.725,"sentiment":"neutral","sentiment_score":0.2292434654452584},{"text":"Okay?","start":269.725,"end":270.045,"sentiment":"neutral","sentiment_score":0.009823819622397425},{"text":"As I said, this is going on for years.","start":270.045,"end":272.24,"sentiment":"neutral","sentiment_score":-0.19457600596878263},{"text":"It shouldn't be going on for years, and it's really starting to cost me.","start":273.74,"end":278.62,"sentiment":"negative","sentiment_score":-0.4057903747473444}],"sentiment":"neutral","sentiment_score":-0.1339522315085762,"num_words":36,"start":267.325,"end":278.62},{"sentences":[{"text":"And, yeah, I'm I'm not gonna stand for that.","start":278.62,"end":280.94,"sentiment":"negative","sentiment_score":-0.5711014535692003},{"text":"I'll have to act.","start":280.94,"end":281.91998,"sentiment":"negative","sentiment_score":-0.41945935040712357},{"text":"Thank you.","start":283.58,"end":284.4,"sentiment":"neutral","sentiment_score":0.2582259774208069},{"text":"Could you just keep this posted and let me know when you've done it?","start":284.73694,"end":287.13693,"sentiment":"neutral","sentiment_score":0.08773077226110867},{"text":"Could you cc me in on it, please?","start":287.13693,"end":288.99695,"sentiment":"neutral","sentiment_score":0.03855395782738924}],"sentiment":"neutral","sentiment_score":-0.12877394742256887,"num_words":37,"start":278.62,"end":288.99695},{"sentences":[{"text":"Thank you.","start":290.41693,"end":291.13693,"sentiment":"positive","sentiment_score":0.7362826764583588},{"text":"Bye.","start":291.13693,"end":291.63693,"sentiment":"positive","sentiment_score":0.5088909864425659}],"sentiment":"positive","sentiment_score":0.6604854464530945,"num_words":3,"start":290.41693,"end":291.63693}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Anthony. How are you doing?\n\nChannel 1: You're pretty good. Yourself?\n\nChannel 0: Yeah. Good. Thank you.\n\nChannel 1: That's alright. Hey. Listen. I just spoke to Jacob this morning. Do you know when you're able to submit this memo after you spoke to Louise yesterday?\n\nShe still wants the memo, I believe.\n\nChannel 0: Yeah. She does. Yeah. I I said in the email, I'm I'm working on it, but, you know, it it might be next week.\n\nChannel 1: How long does it take to do this memo?\n\nChannel 0: I've got, like, 15 other jobs I'm working on at the moment. That's the that's the trouble. I've I've didn't have this planned in my in my last week, so that's why it has it's been pushed. That's my only reason, really.\n\nChannel 1: Alrighty. I'm just pretty keen to get this back in front of her this week so she doesn't forget and I have to go through this all again. This has been going around\n\nChannel 0: I understand.\n\nChannel 1: around for a couple of years now. I'm really keen to knock it on the head. If you could do it the next couple of days, that'd be great because I just\n\nChannel 0: I'll do my\n\nChannel 1: I'm\n\nChannel 0: best.\n\nChannel 1: just getting smashed on this.\n\nChannel 0: Yeah. I understand. I'll do my best.\n\nChannel 1: You'll do your best.\n\nChannel 0: Yes.\n\nChannel 1: Right. So what does that mean you're not sure?\n\nChannel 0: That means yes. Like I said, I've got 15 other jobs. I've I've been absolutely smashed recently, and it's yeah. I'd I'd yeah. I haven't planned for doing it, and so I've got it on my list.\n\nIt's high up on my list, but it isn't the top of my list. So as soon as I get chance a chance, I will finish it.\n\nChannel 1: Okay. I just we've\n\nChannel 0: Okay.\n\nChannel 1: been doing this for two years now, mate. Yeah?\n\nChannel 0: Yeah. I know. But this isn't my fault.\n\nChannel 1: Well, it's\n\nChannel 0: And\n\nChannel 1: not my\n\nChannel 0: I've\n\nChannel 1: fault. I'm not the\n\nChannel 0: yeah.\n\nChannel 1: water\n\nChannel 0: I know\n\nChannel 1: engineer.\n\nChannel 0: it's not.\n\nChannel 1: I employ specialists to try and do something, and I'm still here\n\nChannel 0: I\n\nChannel 1: two\n\nChannel 0: know.\n\nChannel 1: years later.\n\nChannel 0: And I've done what I've I got the approval. I don't know why they've they've come back to you. So I this isn't this isn't mine. I'm I'm doing the best I can with what what I don't know why I'm having to do this. Melbourne Water should not need this.\n\nThe last plans that Jacob sent me were that they're fine. I have no idea why they've asked me to do it. And I spoke to to\n\nChannel 1: You\n\nChannel 0: Louise\n\nChannel 1: and I'll buy.\n\nChannel 0: yesterday, and she was incredibly frustrating. And even when I said the plans were fine to her, she said, oh, no. Well, there might be a few iterations of this. And I was like, why is there more iterations? I I've just said the plans are fine.\n\nChannel 1: Hang on. Sorry. She says we're gonna have to do this again?\n\nChannel 0: Potentially. Potentially.\n\nChannel 1: No. No way. I'm gonna have to put this with my lawyer shortly. What I don't understand what's going on here. We've done everything that they've asked us to do for the last two years, and we're still running around in circles for them.\n\nI don't I I\n\nChannel 0: Yes.\n\nChannel 1: can't call this any longer.\n\nChannel 0: Fair. Fair enough. Yeah. It's it's I'd I'd a 100% with you. I I have no idea why I'm having to\n\nChannel 1: Do\n\nChannel 0: do\n\nChannel 1: you need\n\nChannel 0: this.\n\nChannel 1: to speak to that guy, that my neighbor's guy again?\n\nChannel 0: No. He's no. He's he's\n\nChannel 1: Why\n\nChannel 0: not helpful\n\nChannel 1: why are\n\nChannel 0: with\n\nChannel 1: they\n\nChannel 0: this.\n\nChannel 1: why are they why are they build a house and we're still sitting there?\n\nChannel 0: I don't know. I can't answer that. I don't know what they've they've got to get away with it. I'm I'm not sure what they've managed to.\n\nChannel 1: Maybe\n\nChannel 0: This\n\nChannel 1: speak to\n\nChannel 0: isn't\n\nChannel 1: him\n\nChannel 0: anything to do with me, Anthony. This is to do with the fact that the plans were drawn would not specifically to what I what I got approved. And so now she's come back and either put up a put up a barrier. I'm not really sure why she hates this whatever whatever's happening. I'm not really I just I don't really understand why she's got a vendetta against this one in particular.\n\nI've got the approval. So I you know,\n\nChannel 1: Well, we haven't\n\nChannel 0: having\n\nChannel 1: got\n\nChannel 0: to\n\nChannel 1: the\n\nChannel 0: redo\n\nChannel 1: approval,\n\nChannel 0: it\n\nChannel 1: have we? We haven't got the approval. I haven't got a permit.\n\nChannel 0: well,\n\nChannel 1: We haven't got the approval.\n\nChannel 0: no. But\n\nChannel 1: So\n\nChannel 0: Melbourne\n\nChannel 1: if you\n\nChannel 0: Water\n\nChannel 1: could please\n\nChannel 0: accepted\n\nChannel 1: look\n\nChannel 0: my\n\nChannel 1: at\n\nChannel 0: flood\n\nChannel 1: submitting\n\nChannel 0: model.\n\nChannel 1: something as soon as you can because this is just dragging on and on and on. It's costing me over $5 a month. And, yeah, I'm just I'm about to go in there and speak to them myself.\n\nChannel 0: Yeah. I look. I and I probably encourage you to because it is ridiculous.\n\nChannel 1: Should I go speak to my local politician?\n\nChannel 0: I'm I'd speak to I'd ask to speak to Louise and then ask to speak to her manager. I think that's the way to go because I like, she's obviously not listening to to your planner either. So, you know, it's it's I I I don't understand where this is at, honestly. I I\n\nChannel 1: Can\n\nChannel 0: don't\n\nChannel 1: you\n\nChannel 0: understand\n\nChannel 1: send me her\n\nChannel 0: why.\n\nChannel 1: number?\n\nChannel 0: I I I don't have her personal number. I call up Melbourne Water, and then I wait until she gets on. That that's she none of Melbourne Water send out their personal numbers.\n\nChannel 1: Right. Alright. If you could do something this week, that'd be much appreciated. Okay? As I said, this is going on for years.\n\nChannel 0: Yep. I understand.\n\nChannel 1: It shouldn't be going on for years,\n\nChannel 0: Yep.\n\nChannel 1: and\n\nChannel 0: No.\n\nChannel 1: it's really\n\nChannel 0: I\n\nChannel 1: starting to cost me. And, yeah, I'm I'm not gonna stand for that. I'll have to act.\n\nChannel 0: agree. Yes, sir. Fair enough.\n\nChannel 1: Thank you. Could\n\nChannel 0: No\n\nChannel 1: you just\n\nChannel 0: worries.\n\nChannel 1: keep this\n\nChannel 0: I'll\n\nChannel 1: posted\n\nChannel 0: speak\n\nChannel 1: and\n\nChannel 0: to\n\nChannel 1: let\n\nChannel 0: you soon.\n\nChannel 1: me know when you've done it? Could you cc me in on it, please?\n\nChannel 0: Yeah. I will. No worries.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: Thank you. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Anthony.","start":0.79999995,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.21235758066177368},{"text":"How are you doing?","start":1.4399999,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.28753574937582016}],"sentiment":"neutral","sentiment_score":0.2624763598044713,"channel":0,"num_words":6,"start":0.79999995,"end":2.1799998},{"sentences":[{"text":"You're pretty good.","start":2.24,"end":2.72,"sentiment":"positive","sentiment_score":0.6576954325040182},{"text":"Yourself?","start":2.72,"end":3.22,"sentiment":"positive","sentiment_score":0.3956212401390076}],"sentiment":"positive","sentiment_score":0.5921768844127655,"channel":1,"num_words":4,"start":2.24,"end":3.22},{"sentences":[{"text":"Yeah.","start":3.6799998,"end":3.9199998,"sentiment":"positive","sentiment_score":0.3944571614265442},{"text":"Good.","start":3.9199998,"end":4.16,"sentiment":"positive","sentiment_score":0.5781407356262207},{"text":"Thank you.","start":4.16,"end":4.8199997,"sentiment":"positive","sentiment_score":0.6118573844432831}],"sentiment":"positive","sentiment_score":0.5490781664848328,"channel":0,"num_words":4,"start":3.6799998,"end":4.8199997},{"sentences":[{"text":"That's alright.","start":4.72,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.28616393357515335},{"text":"Hey.","start":5.2799997,"end":5.6,"sentiment":"neutral","sentiment_score":0.099073588848114},{"text":"Listen.","start":5.6,"end":5.76,"sentiment":"neutral","sentiment_score":0.0666506290435791},{"text":"I just spoke to Jacob this morning.","start":5.76,"end":7.44,"sentiment":"neutral","sentiment_score":0.03321259628449168},{"text":"Do you know when you're able to submit this memo after you spoke to Louise yesterday?","start":7.44,"end":11.2,"sentiment":"neutral","sentiment_score":0.022613640059717}],"sentiment":"neutral","sentiment_score":0.0493466111107005,"channel":1,"num_words":27,"start":4.72,"end":11.2},{"sentences":[{"text":"She still wants the memo, I believe.","start":11.2,"end":12.82,"sentiment":"neutral","sentiment_score":-0.00871889213366168}],"sentiment":"neutral","sentiment_score":-0.00871889213366168,"channel":1,"num_words":7,"start":11.2,"end":12.82},{"sentences":[{"text":"Yeah.","start":13.385,"end":13.545,"sentiment":"neutral","sentiment_score":0.06442728638648987},{"text":"She does.","start":13.545,"end":14.025001,"sentiment":"neutral","sentiment_score":0.0687321163713932},{"text":"Yeah.","start":14.025001,"end":14.265,"sentiment":"neutral","sentiment_score":0.016939563676714897},{"text":"I I said in the email, I'm I'm working on it, but, you know, it it might be next week.","start":14.265,"end":18.845001,"sentiment":"neutral","sentiment_score":-0.013570613134652377}],"sentiment":"neutral","sentiment_score":-0.0021908824952940145,"channel":0,"num_words":24,"start":13.385,"end":18.845001},{"sentences":[{"text":"How long does it take to do this memo?","start":21.545,"end":23.244999,"sentiment":"neutral","sentiment_score":-0.04164655630787214}],"sentiment":"neutral","sentiment_score":-0.04164655630787214,"channel":1,"num_words":9,"start":21.545,"end":23.244999},{"sentences":[{"text":"I've got, like, 15 other jobs I'm working on at the moment.","start":24.345001,"end":27.72,"sentiment":"neutral","sentiment_score":-0.23366721967856088},{"text":"That's the that's the trouble.","start":27.72,"end":28.92,"sentiment":"negative","sentiment_score":-0.34997788071632385},{"text":"I've I've didn't have this planned in my in my last week, so that's why it has it's been pushed.","start":28.92,"end":35.32,"sentiment":"neutral","sentiment_score":-0.3231744050979614},{"text":"That's my only reason, really.","start":35.32,"end":37.26,"sentiment":"neutral","sentiment_score":-0.25960409045219424}],"sentiment":"neutral","sentiment_score":-0.2932239189034417,"channel":0,"num_words":42,"start":24.345001,"end":37.26},{"sentences":[{"text":"Alrighty.","start":37.645,"end":37.965,"sentiment":"neutral","sentiment_score":0.07988095283508301},{"text":"I'm just pretty keen to get this back in front of her this week so she doesn't forget and I have to go through this all again.","start":37.965,"end":41.805,"sentiment":"neutral","sentiment_score":0.19950156079398262},{"text":"This has been going around","start":41.805,"end":42.765,"sentiment":"neutral","sentiment_score":-0.08416378200054168}],"sentiment":"neutral","sentiment_score":0.15289709649302743,"channel":1,"num_words":33,"start":37.645,"end":42.765},{"sentences":[{"text":"I understand.","start":42.454998,"end":43.195,"sentiment":"neutral","sentiment_score":-0.11124836280941962}],"sentiment":"neutral","sentiment_score":-0.11124836280941962,"channel":0,"num_words":2,"start":42.454998,"end":43.195},{"sentences":[{"text":"around for a couple of years now.","start":42.765,"end":44.445,"sentiment":"neutral","sentiment_score":-0.1424484189067568},{"text":"I'm really keen to knock it on the head.","start":44.445,"end":45.725,"sentiment":"neutral","sentiment_score":-0.04030350512928433},{"text":"If you could do it the next couple of days, that'd be great because I just","start":45.725,"end":48.685,"sentiment":"neutral","sentiment_score":0.10634362790733576}],"sentiment":"neutral","sentiment_score":0.01067586150020361,"channel":1,"num_words":32,"start":42.765,"end":48.685},{"sentences":[{"text":"I'll do my","start":48.454998,"end":49.015,"sentiment":"neutral","sentiment_score":0.019947580993175507}],"sentiment":"neutral","sentiment_score":0.019947580993175507,"channel":0,"num_words":3,"start":48.454998,"end":49.015},{"sentences":[{"text":"I'm","start":49.005,"end":49.165,"sentiment":"neutral","sentiment_score":-0.040023162961006165}],"sentiment":"neutral","sentiment_score":-0.040023162961006165,"channel":1,"num_words":1,"start":49.005,"end":49.165},{"sentences":[{"text":"best.","start":49.015,"end":49.35,"sentiment":"neutral","sentiment_score":-0.06924580037593842}],"sentiment":"neutral","sentiment_score":-0.06924580037593842,"channel":0,"num_words":1,"start":49.015,"end":49.35},{"sentences":[{"text":"just getting smashed on this.","start":49.165,"end":50.4,"sentiment":"neutral","sentiment_score":-0.23774643540382384}],"sentiment":"neutral","sentiment_score":-0.23774643540382384,"channel":1,"num_words":5,"start":49.165,"end":50.4},{"sentences":[{"text":"Yeah.","start":51.109997,"end":51.43,"sentiment":"neutral","sentiment_score":0.03695007786154747},{"text":"I understand.","start":51.43,"end":51.989998,"sentiment":"neutral","sentiment_score":0.0661374144256115},{"text":"I'll do my best.","start":51.989998,"end":53.21,"sentiment":"neutral","sentiment_score":0.1813180074095726}],"sentiment":"neutral","sentiment_score":0.12778527662158012,"channel":0,"num_words":7,"start":51.109997,"end":53.21},{"sentences":[{"text":"You'll do your best.","start":54.72,"end":55.780003,"sentiment":"neutral","sentiment_score":0.24173448979854584}],"sentiment":"neutral","sentiment_score":0.24173448979854584,"channel":1,"num_words":4,"start":54.72,"end":55.780003},{"sentences":[{"text":"Yes.","start":56.23,"end":56.73,"sentiment":"neutral","sentiment_score":0.008459225296974182}],"sentiment":"neutral","sentiment_score":0.008459225296974182,"channel":0,"num_words":1,"start":56.23,"end":56.73},{"sentences":[{"text":"Right.","start":57.920002,"end":58.16,"sentiment":"neutral","sentiment_score":-0.043928779661655426},{"text":"So what does that mean you're not sure?","start":58.16,"end":60.02,"sentiment":"neutral","sentiment_score":-0.11576340720057487}],"sentiment":"neutral","sentiment_score":-0.10778178191847271,"channel":1,"num_words":9,"start":57.920002,"end":60.02},{"sentences":[{"text":"That means yes.","start":60.55,"end":61.67,"sentiment":"neutral","sentiment_score":-0.0946295236547788},{"text":"Like I said, I've got 15 other jobs.","start":61.67,"end":63.795,"sentiment":"neutral","sentiment_score":-0.12369957845658064},{"text":"I've I've been absolutely smashed recently, and it's yeah.","start":64.674995,"end":67.314995,"sentiment":"neutral","sentiment_score":-0.2630103263590071},{"text":"I'd I'd yeah.","start":67.314995,"end":68.674995,"sentiment":"neutral","sentiment_score":-0.12752113739649454},{"text":"I haven't planned for doing it, and so I've got it on my list.","start":68.674995,"end":73.235,"sentiment":"neutral","sentiment_score":-0.08125583135655948}],"sentiment":"neutral","sentiment_score":-0.13947900505484762,"channel":0,"num_words":37,"start":60.55,"end":73.235},{"sentences":[{"text":"It's high up on my list, but it isn't the top of my list.","start":73.235,"end":76.354996,"sentiment":"neutral","sentiment_score":-0.05810794500367982},{"text":"So as soon as I get chance a chance, I will finish 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The customer is upset because they have been working on their jobs for two years and have not yet received the memo. The customer is frustrated and considering going to legal action."},"intents":{"segments":[{"text":"I just spoke to Jacob this morning. Do you know when you're able to submit this memo after you spoke to Louise yesterday?","start_word":18,"end_word":40,"intents":[{"intent":"Submit memo","confidence_score":0.7544863},{"intent":"Reach out to louise","confidence_score":0.0047851596}]},{"text":"The last plans that Jacob sent me were that they're fine. I have no idea why they've asked me to do it.","start_word":392,"end_word":413,"intents":[{"intent":"Clarify and resolve issues regarding plans","confidence_score":0.0000033897252}]}]},"sentiments":{"segments":[{"text":"Hi, Anthony. How are you doing?","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.25635141134262085},{"text":"You're pretty good. Yourself? Yeah. Good. 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I employ specialists to try and do something, and I'm still here I two know. years later. And I've done what I've I got the approval.","start_word":98,"end_word":349,"sentiment":"neutral","sentiment_score":-0.07686088452973062},{"text":"I don't know why they've they've come back to you. So I this isn't this isn't mine. I'm I'm doing the best I can with what what I don't know why I'm having to do this. 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I'm I'm not sure what they've managed to. Maybe This speak to isn't him anything to do with me, Anthony. This is to do with the fact that the plans were drawn would not specifically to what I what I got approved. And so now she's come back and either put up a put up a barrier. I'm not really sure why she hates this whatever whatever's happening. I'm not really I just I don't really understand why she's got a vendetta against this one in particular.","start_word":588,"end_word":707,"sentiment":"negative","sentiment_score":-0.49855247884988785},{"text":"I've got the approval. So I you know, Well, we haven't having got to the redo approval, it have we? We haven't got the approval. I haven't got a well, permit. We haven't got the approval. no. But Melbourne So if Water you could accepted please look my at flood submitting model.","start_word":708,"end_word":759,"sentiment":"neutral","sentiment_score":-0.15044894814491272},{"text":"something as soon as you can because this is just dragging on and on and on. It's costing me over $5 a month.","start_word":760,"end_word":782,"sentiment":"negative","sentiment_score":-0.4450153708457947},{"text":"And, yeah, I'm just I'm about to go in there and speak to them myself. Yeah. I look. I and I probably encourage you to because it is ridiculous. Should I go speak to my local politician? I'm I'd speak to I'd ask to speak to Louise and then ask to speak to her manager.","start_word":783,"end_word":837,"sentiment":"neutral","sentiment_score":-0.19905899465084076},{"text":"I think that's the way to go because I like, she's obviously not listening to to your planner either. So, you know, it's it's I I I don't understand where this is at, honestly.","start_word":838,"end_word":871,"sentiment":"negative","sentiment_score":-0.3822547197341919},{"text":"I I Can don't you understand send me her why. number? I I I don't have her personal number. I call up Melbourne Water, and then I wait until she gets on. That that's she none of Melbourne Water send out their personal numbers. Right. Alright. If you could do something this week, that'd be much appreciated. Okay? As I said, this is going on for years. Yep. I understand. It shouldn't be going on for years, Yep.","start_word":872,"end_word":949,"sentiment":"neutral","sentiment_score":-0.1069607362151146},{"text":"and No. it's I really starting to cost me. And, yeah, I'm I'm not gonna stand for that. I'll have to act.","start_word":950,"end_word":971,"sentiment":"negative","sentiment_score":-0.5495712757110596},{"text":"agree. Yes, sir. Fair enough. Thank you. Could No you just worries. keep this I'll posted speak and to let you soon. me know when you've done it? Could you cc me in on it, please? Yeah. I will.","start_word":972,"end_word":1010,"sentiment":"neutral","sentiment_score":0.08974146097898483},{"text":"No worries. Thank you. Bye. Thank you. Cheers. Bye.","start_word":1011,"end_word":1019,"sentiment":"positive","sentiment_score":0.5599992871284485}],"average":{"sentiment":"neutral","sentiment_score":-0.2128780032839813}}}}