{"metadata":{"transaction_key":"deprecated","request_id":"01a0d6fc-8ade-72a2-a511-1271af5cd5d3","sha256":"1b776dfba311cbb164f2db6581acaa254a0d462b4dc171c9bc85c3dd90124099","created":"2026-09-25T05:14:31.503Z","duration":30.959938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":58,"output_tokens":58},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":58,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Andrew, I'm calling about cybersecurity.","confidence":0.9941406,"words":[{"word":"andrew","start":6.3999996,"end":6.7999997,"confidence":0.94262695,"punctuated_word":"Andrew,","sentiment":"neutral","sentiment_score":-0.023965289816260334},{"word":"i'm","start":6.7999997,"end":7.12,"confidence":0.9941406,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.027193333953619003},{"word":"calling","start":7.12,"end":7.44,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.02903307229280472},{"word":"about","start":7.44,"end":7.7599998,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.040586698800325394},{"word":"cybersecurity","start":7.7599998,"end":8.26,"confidence":0.9387207,"punctuated_word":"cybersecurity.","sentiment":"neutral","sentiment_score":-0.00421648845076561}],"paragraphs":{"transcript":"\nAndrew, I'm calling about cybersecurity.","paragraphs":[{"sentences":[{"text":"Andrew, I'm calling about cybersecurity.","start":6.3999996,"end":8.26,"sentiment":"neutral","sentiment_score":-0.024998976662755013}],"sentiment":"neutral","sentiment_score":-0.024998976662755013,"num_words":5,"start":6.3999996,"end":8.26}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Andrew. Please stay on the line. They said send more information. You can leave a message after the tone.","confidence":1.0,"words":[{"word":"hi","start":0.24,"end":0.64,"confidence":0.99902344,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.03926512598991394},{"word":"if","start":0.64,"end":0.88,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.0030621588230133057},{"word":"you","start":0.88,"end":1.04,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02310802787542343},{"word":"record","start":1.04,"end":1.4399999,"confidence":0.9980469,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.01830964908003807},{"word":"your","start":1.4399999,"end":1.5999999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.015939760953187943},{"word":"name","start":1.5999999,"end":1.8399999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.04104004427790642},{"word":"and","start":1.8399999,"end":2.08,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.01892024278640747},{"word":"reason","start":2.08,"end":2.3999999,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.035459086298942566},{"word":"for","start":2.3999999,"end":2.56,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.03918585926294327},{"word":"calling","start":2.56,"end":3.06,"confidence":0.9995117,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.04988919198513031},{"word":"i'll","start":3.1999998,"end":3.4399998,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.0185835063457489},{"word":"see","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.012294333428144457},{"word":"if","start":3.6799998,"end":3.84,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.016664879396557808},{"word":"this","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.022513998672366142},{"word":"person","start":4.0,"end":4.4,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.020149298012256622},{"word":"is","start":4.4,"end":4.56,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0188850499689579},{"word":"available","start":4.56,"end":5.06,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.02242334932088852},{"word":"thanks","start":14.32,"end":14.799999,"confidence":0.9946289,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.5517621636390686},{"word":"andrew","start":14.799999,"end":15.299999,"confidence":1.0,"punctuated_word":"Andrew.","sentiment":"positive","sentiment_score":0.4463001489639282},{"word":"please","start":15.405,"end":15.804999,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.13187983632087708},{"word":"stay","start":15.804999,"end":15.884999,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.07182738184928894},{"word":"on","start":15.884999,"end":16.125,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.009276971220970154},{"word":"the","start":16.125,"end":16.205,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2100586444139481},{"word":"line","start":16.205,"end":16.705,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.01412133127450943},{"word":"they","start":24.125,"end":24.445,"confidence":0.82910156,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.28848379850387573},{"word":"said","start":24.445,"end":24.925,"confidence":1.0,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.24876967072486875},{"word":"send","start":24.925,"end":25.165,"confidence":0.6357422,"punctuated_word":"send","sentiment":"negative","sentiment_score":-0.3379276990890503},{"word":"more","start":25.165,"end":25.404999,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.2612297236919403},{"word":"information","start":25.404999,"end":25.904999,"confidence":0.99853516,"punctuated_word":"information.","sentiment":"neutral","sentiment_score":-0.2459677457809448},{"word":"you","start":26.125,"end":26.205,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.23258763551712036},{"word":"can","start":26.205,"end":26.365,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.22686243057250977},{"word":"leave","start":26.365,"end":26.605,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.2684018015861511},{"word":"a","start":26.605,"end":26.685,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.20865672826766968},{"word":"message","start":26.685,"end":27.085,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.25163471698760986},{"word":"after","start":27.085,"end":27.325,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.15683692693710327},{"word":"the","start":27.325,"end":27.485,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19721342623233795},{"word":"tone","start":27.485,"end":27.985,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.1305290013551712}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Andrew. Please stay on the line. They said send more information.\n\nYou can leave a message after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.64,"sentiment":"neutral","sentiment_score":0.03926512598991394},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.64,"end":5.06,"sentiment":"neutral","sentiment_score":-0.023144007427617908},{"text":"Thanks, Andrew.","start":14.32,"end":15.299999,"sentiment":"positive","sentiment_score":0.4990311563014984},{"text":"Please stay on the line.","start":15.405,"end":16.705,"sentiment":"neutral","sentiment_score":0.005949945747852331},{"text":"They said send more information.","start":24.125,"end":25.904999,"sentiment":"neutral","sentiment_score":-0.276475727558136}],"sentiment":"neutral","sentiment_score":-0.023641572044841175,"num_words":29,"start":0.24,"end":25.904999},{"sentences":[{"text":"You can leave a message after the tone.","start":26.125,"end":27.985,"sentiment":"neutral","sentiment_score":-0.20909033343195915}],"sentiment":"neutral","sentiment_score":-0.20909033343195915,"num_words":8,"start":26.125,"end":27.985}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Andrew, I'm calling about cybersecurity.\n\nChannel 1: Thanks, Andrew. Please stay on the line. They said send more information. You can leave a message after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.64,"sentiment":"neutral","sentiment_score":0.03926512598991394},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.64,"end":5.06,"sentiment":"neutral","sentiment_score":-0.023144007427617908}],"sentiment":"neutral","sentiment_score":-0.019472881932468974,"channel":1,"num_words":17,"start":0.24,"end":5.06},{"sentences":[{"text":"Andrew, I'm calling about cybersecurity.","start":6.3999996,"end":8.26,"sentiment":"neutral","sentiment_score":-0.024998976662755013}],"sentiment":"neutral","sentiment_score":-0.024998976662755013,"channel":0,"num_words":5,"start":6.3999996,"end":8.26},{"sentences":[{"text":"Thanks, Andrew.","start":14.32,"end":15.299999,"sentiment":"positive","sentiment_score":0.4990311563014984},{"text":"Please stay on the line.","start":15.405,"end":16.705,"sentiment":"neutral","sentiment_score":0.005949945747852331},{"text":"They said send more information.","start":24.125,"end":25.904999,"sentiment":"neutral","sentiment_score":-0.276475727558136},{"text":"You can leave a message after the tone.","start":26.125,"end":27.985,"sentiment":"neutral","sentiment_score":-0.20909033343195915}],"sentiment":"neutral","sentiment_score":-0.10136446319520473,"channel":1,"num_words":20,"start":14.32,"end":27.985}]},"summary":{"result":"success","short":"Hi. If you record your name and reason for calling, I'll see if this person is available. Andrew, I'm calling about cybersecurity. Thanks, Andrew. Please stay on the line. They said send more information. You can leave a message after the tone."},"intents":{"segments":[{"text":"You can leave a message after the tone.","start_word":34,"end_word":41,"intents":[{"intent":"Leave message","confidence_score":0.025111921}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Andrew, I'm calling about cybersecurity.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":-0.019546300172805783},{"text":"Thanks, Andrew.","start_word":22,"end_word":23,"sentiment":"positive","sentiment_score":0.4990311563014984},{"text":"Please stay on the line. They said send more information. You can leave a message after the tone.","start_word":24,"end_word":41,"sentiment":"neutral","sentiment_score":-0.16894182562828064}],"average":{"sentiment":"neutral","sentiment_score":-0.04044960285055226}}}}