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That was the only thing, and we've just submitted transfer terms, like, yesterday or the day before. Yep. So if that application can still be submitted, like, that's pretty good. Obviously, we just wanna, like, hold off until, like, next week to submit, but we just wanna make sure that, like, does you have to do a deck of good health? Is the application still okay to submit? Do we have to refresh your quote and restart the application? That sort of bullshit. Oh, yeah. Yep. Oh, yeah. I've got streak opener. It was fucking yonks ago. Yeah. Or September even. Yeah. That's the only thing because go ahead. Yeah. Don't ask too. Like, if if the information is savable, we don't have to, like I just don't wanna lose the info, and then I have to call it back and, like, oh, we're gonna submit it, but then it refreshed, and now we have to get all the info again, all that sort of bullshit. But if we can just keep it there and it's okay, then totally fine. 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Can you hear me alright? Good morning. Christiana. Oh, good, man.\n\nI'm good, Christiana. Yeah. That was the only thing, and we've just submitted transfer terms, like, yesterday or the day before. Yep. So if that application can still be submitted, like, that's pretty good.\n\nObviously, we just wanna, like, hold off until, like, next week to submit, but we just wanna make sure that, like, does you have to do a deck of good health? Is the application still okay to submit? Do we have to refresh your quote and restart the application? That sort of bullshit. Oh, yeah.\n\nYep. Oh, yeah. I've got streak opener. It was fucking yonks ago. Yeah.\n\nOr September even. Yeah. That's the only thing because go ahead. Yeah. Don't ask too.\n\nLike, if if the information is savable, we don't have to, like I just don't wanna lose the info, and then I have to call it back and, like, oh, we're gonna submit it, but then it refreshed, and now we have to get all the info again, all that sort of bullshit. But if we can just keep it there and it's okay, then totally fine. It's like, yeah, we're just checking with any changes. Transfer terms were already submitted, so that should come through very, very soon, and we'll submit this, and you'll get your application signed. That's all perfect because she's got, like, in ten ten days until her birthday.\n\nSo that should be sweet. Yeah. Okay. No worries. 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we'll submit this, and you'll get your application signed.","start":187.87,"end":194.05,"sentiment":"positive","sentiment_score":0.3755667410466982},{"text":"That's all perfect because she's got, like, in ten ten days until her birthday.","start":195.54501,"end":201.24501,"sentiment":"positive","sentiment_score":0.6272429802588054}],"sentiment":"neutral","sentiment_score":0.14976458005870866,"num_words":113,"start":169.245,"end":201.24501},{"sentences":[{"text":"So that should be sweet.","start":201.945,"end":205.405,"sentiment":"positive","sentiment_score":0.47474496364593505},{"text":"Yeah.","start":223.72499,"end":224.22499,"sentiment":"neutral","sentiment_score":0.010170843452215196},{"text":"Okay.","start":233.245,"end":233.745,"sentiment":"neutral","sentiment_score":0.2161659449338913},{"text":"No worries.","start":233.805,"end":234.285,"sentiment":"neutral","sentiment_score":0.3011701703071594},{"text":"Good luck, 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I can hear you, man. It's just Christie. Morning, man. How are you? Yeah. Yeah. Yeah. Just got her purse seven at nine. And I was just trying to play catch up because as I mentioned this then, this is what Caden did this one on on a on a RDL of mine end of last year. So I just I fully had no idea sort of what was going on. And then I went into Neos portal, and I could see an application for her was, like, at the submission stage ready to submit. I was like, wait. Did we actually get this far? So and then I'm just re I'm reading through all the opportunity stuff and can see that it was just the ankle injury that came out of the woodwork that sort of put everything on the back burner, and then it was obviously lost in the shuffle of the transition. So I'm fully caught up now. I'm just hoping there's no application summary, unfortunately. So was the ankle from when you've spoken to her or anything, is the ankle the really only thing that she threw at us? Yes. Samantha did that. Yeah. But what Yeah. Well, I I'm good on the portal now. I'll just do it on the bottom of the phone. I'm staying here. I I I think if I just change that because, obviously, the original was for 01/2002. I'm changing to 01/2001. That so the yeah. The original address we just submitted is still the 1,200,000 for life and TPD. But if I could change that to 1.1 and just keep this assessment, the first statement as is, and and just ask her, look, has anything changed since we did this whenever it was? I can the problem is I don't have the old streak on my laptop, so I can't really see anything that I can't even see when this original personal statement was actually taken for a for a date. Would have been, like, what, October or November last year? Oh, shit. Okay. Fuck. It was a while ago. Are you but if you're if you're happy, if I just ask her, has anything changed circumstantially health wise since then, like, I don't really wanna make her do this pop up application again when she's been pretty recently. And do you agree, or what what were your thoughts on that? Yeah. Yep. Alright. Okay. Cool. I'm just gonna play around with this and see if I can change it to 110. And if the information stays there, yes, you'll obviously have to do a deck of good health. And, yeah, I'll just make sure the premiums match up when I change this, but I don't know why they shouldn't because the income protection is staying the exact same. So I'll have a play. I've still got twenty three minutes till she has to call her. And but if I can't if I can't change it, I'll I'll yeah. All good, man. I'll sort it. I'll talk to you soon. 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Razi. I can hear you, man. It's just Christie. Morning, man. How are you?\n\nYeah. Yeah. Yeah. Just got her purse seven at nine. And I was just trying to play catch up because as I mentioned this then, this is what Caden did this one on on a on a RDL of mine end of last year.\n\nSo I just I fully had no idea sort of what was going on. And then I went into Neos portal, and I could see an application for her was, like, at the submission stage ready to submit. I was like, wait. Did we actually get this far? So and then I'm just re I'm reading through all the opportunity stuff and can see that it was just the ankle injury that came out of the woodwork that sort of put everything on the back burner, and then it was obviously lost in the shuffle of the transition.\n\nSo I'm fully caught up now. I'm just hoping there's no application summary, unfortunately. So was the ankle from when you've spoken to her or anything, is the ankle the really only thing that she threw at us? Yes. Samantha did that.\n\nYeah. But what Yeah. Well, I I'm good on the portal now. I'll just do it on the bottom of the phone. I'm staying here.\n\nI I I think if I just change that because, obviously, the original was for 01/2002. I'm changing to 01/2001. That so the yeah. The original address we just submitted is still the 1,200,000 for life and TPD. But if I could change that to 1.1 and just keep this assessment, the first statement as is, and and just ask her, look, has anything changed since we did this whenever it was?\n\nI can the problem is I don't have the old streak on my laptop, so I can't really see anything that I can't even see when this original personal statement was actually taken for a for a date. Would have been, like, what, October or November last year? Oh, shit. Okay. Fuck.\n\nIt was a while ago. Are you but if you're if you're happy, if I just ask her, has anything changed circumstantially health wise since then, like, I don't really wanna make her do this pop up application again when she's been pretty recently. And do you agree, or what what were your thoughts on that? Yeah. Yep.\n\nAlright. Okay. Cool. I'm just gonna play around with this and see if I can change it to 110. And if the information stays there, yes, you'll obviously have to do a deck of good health.\n\nAnd, yeah, I'll just make sure the premiums match up when I change this, but I don't know why they shouldn't because the income protection is staying the exact same. So I'll have a play. I've still got twenty three minutes till she has to call her. And but if I can't if I can't change it, I'll I'll yeah. All good, man.\n\nI'll sort it. I'll talk to you soon. See you, mate.","paragraphs":[{"sentences":[{"text":"Hey, Razi.","start":2.6399999,"end":3.36,"sentiment":"neutral","sentiment_score":0.13332149013876915},{"text":"I can hear you, man.","start":3.36,"end":4.34,"sentiment":"neutral","sentiment_score":0.20746971070766448},{"text":"It's just Christie.","start":4.56,"end":5.54,"sentiment":"positive","sentiment_score":0.37047608693440753},{"text":"Morning, man.","start":6.0,"end":6.72,"sentiment":"positive","sentiment_score":0.3579033762216568},{"text":"How are 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problem is I don't have the old streak on my laptop, so I can't really see anything that I can't even see when this original personal statement was actually taken for a for a date.","start":122.945,"end":132.565,"sentiment":"negative","sentiment_score":-0.5741642980199111},{"text":"Would have been, like, what, October or November last year?","start":138.95,"end":141.84999,"sentiment":"negative","sentiment_score":-0.3816976100206375},{"text":"Oh, shit.","start":144.70999,"end":145.51,"sentiment":"negative","sentiment_score":-0.5941315591335297},{"text":"Okay.","start":145.51,"end":145.83,"sentiment":"negative","sentiment_score":-0.47905799746513367},{"text":"Fuck.","start":145.83,"end":146.06999,"sentiment":"negative","sentiment_score":-0.7051464915275574}],"sentiment":"negative","sentiment_score":-0.5386093660042837,"num_words":52,"start":122.945,"end":146.06999},{"sentences":[{"text":"It was a while ago.","start":146.06999,"end":147.12999,"sentiment":"negative","sentiment_score":-0.37399184703826904},{"text":"Are you but if you're if you're happy, if I just ask her, has anything changed circumstantially health wise since then, like, I don't really wanna make her do this pop up application again when she's been pretty recently.","start":149.015,"end":164.81999,"sentiment":"neutral","sentiment_score":0.02148327661248354},{"text":"And do you agree, or what what were your thoughts on that?","start":164.88,"end":167.94,"sentiment":"neutral","sentiment_score":0.02521998838831981},{"text":"Yeah.","start":180.97499,"end":181.47499,"sentiment":"neutral","sentiment_score":0.05410657078027725},{"text":"Yep.","start":201.64499,"end":202.14499,"sentiment":"neutral","sentiment_score":0.22423557937145233}],"sentiment":"neutral","sentiment_score":-0.00777809373263655,"num_words":58,"start":146.06999,"end":202.14499},{"sentences":[{"text":"Alright.","start":203.885,"end":204.385,"sentiment":"positive","sentiment_score":0.38663968443870544},{"text":"Okay.","start":205.805,"end":206.125,"sentiment":"neutral","sentiment_score":0.295146107673645},{"text":"Cool.","start":206.125,"end":206.44499,"sentiment":"neutral","sentiment_score":0.2978340983390808},{"text":"I'm just gonna play around with this and see if I can change it to 110.","start":206.44499,"end":209.965,"sentiment":"neutral","sentiment_score":0.11801617126911879},{"text":"And if the information stays there, yes, you'll obviously have to do a deck of good health.","start":209.965,"end":213.885,"sentiment":"neutral","sentiment_score":0.24976472118321588}],"sentiment":"neutral","sentiment_score":0.1976077469686667,"num_words":36,"start":203.885,"end":213.885},{"sentences":[{"text":"And, yeah, I'll just make sure the premiums match up when I change this, but I don't know why they shouldn't because the income protection is staying the exact same.","start":213.885,"end":222.2,"sentiment":"neutral","sentiment_score":0.0735625287828346},{"text":"So I'll have a play.","start":222.2,"end":223.64,"sentiment":"neutral","sentiment_score":0.05623151957988739},{"text":"I've still got twenty three minutes till she has to call her.","start":223.64,"end":228.02295,"sentiment":"neutral","sentiment_score":-0.12591647768082717},{"text":"And but if I can't if I can't change it, I'll I'll yeah.","start":228.32294,"end":230.88293,"sentiment":"neutral","sentiment_score":-0.21621761614313492},{"text":"All good, man.","start":230.88293,"end":231.44295,"sentiment":"positive","sentiment_score":0.46886296073595685}],"sentiment":"neutral","sentiment_score":-0.00678102219743388,"num_words":63,"start":213.885,"end":231.44295},{"sentences":[{"text":"I'll sort it.","start":231.44295,"end":232.34294,"sentiment":"neutral","sentiment_score":0.28918913503487903},{"text":"I'll talk to you soon.","start":232.40294,"end":233.46294,"sentiment":"neutral","sentiment_score":0.2594531178474426},{"text":"See you, mate.","start":235.20294,"end":236.02295,"sentiment":"positive","sentiment_score":0.5764065583546957}],"sentiment":"positive","sentiment_score":0.3540047881278125,"num_words":11,"start":231.44295,"end":236.02295}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Can you hear me alright?\n\nChannel 1: Hey, Razi. I can hear you, man. It's just\n\nChannel 0: Good\n\nChannel 1: Christie.\n\nChannel 0: morning.\n\nChannel 1: Morning, man.\n\nChannel 0: Christiana.\n\nChannel 1: How are you?\n\nChannel 0: Oh, good, man. I'm good, Christiana.\n\nChannel 1: Yeah. Yeah. Yeah. Just got her purse seven at nine. And I was just trying to play catch up because as I mentioned this then, this is what Caden did this one on on a on a RDL of mine end of last year.\n\nSo I just I fully had no idea sort of what was going on. And then I went into Neos portal, and I could see an application for her was, like, at the submission stage ready to submit. I was like, wait. Did we actually get this far? So and then I'm just re I'm reading through all the opportunity stuff and can see that it was just the ankle injury that came out of the woodwork that sort of put everything on the back burner, and then it was obviously lost in the shuffle of the transition.\n\nSo I'm fully caught up now. I'm just hoping there's no application summary, unfortunately. So was the ankle from when you've spoken to her or anything, is the ankle the really only thing that she threw at us?\n\nChannel 0: Yeah. That was the only thing, and we've just submitted transfer terms, like, yesterday or the day before.\n\nChannel 1: Yes. Samantha did that. Yeah.\n\nChannel 0: Yep.\n\nChannel 1: But\n\nChannel 0: So\n\nChannel 1: what\n\nChannel 0: if that application can still be submitted, like, that's pretty good. Obviously, we just wanna, like, hold off until, like, next week to submit, but we just wanna make sure that, like, does you have to do a deck of good health? Is the application still okay to submit? Do we have to refresh your quote and restart the application? That sort of bullshit.\n\nChannel 1: Yeah. Well, I I'm good on the portal now. I'll just do it on the bottom of the phone. I'm staying here. I I I think if I just change that because, obviously, the original was for 01/2002.\n\nI'm changing to 01/2001.\n\nChannel 0: Oh, yeah. Yep.\n\nChannel 1: That so the yeah. The original address we just submitted is still the 1,200,000 for life and TPD. But if I could change that to 1.1 and just keep this assessment, the first statement as is, and and just ask her, look, has anything changed since we did this whenever it was? I can the problem is I don't have the old streak on my laptop, so I can't really see anything that I can't even see when this original personal statement was actually taken for a for a date.\n\nChannel 0: Oh, yeah. I've got streak opener. It was fucking yonks ago.\n\nChannel 1: Would have been, like, what, October or November last year?\n\nChannel 0: Yeah. Or September even.\n\nChannel 1: Oh, shit. Okay. Fuck. It was a while ago.\n\nChannel 0: Yeah.\n\nChannel 1: Are you\n\nChannel 0: That's\n\nChannel 1: but\n\nChannel 0: the only\n\nChannel 1: if\n\nChannel 0: thing because go ahead.\n\nChannel 1: you're if you're happy, if I just ask her, has anything changed circumstantially health wise since then, like, I don't really wanna make her do this pop up application again when she's been pretty recently. And do you agree, or what what were your thoughts on that?\n\nChannel 0: Yeah. Don't ask too. Like, if if the information is savable, we don't have to, like I just don't wanna lose the info, and then I have to call it back and, like, oh, we're gonna submit it, but then it refreshed, and now we have to get all the info again, all that sort of bullshit. But if we\n\nChannel 1: Yeah.\n\nChannel 0: can just keep it there and it's okay, then totally fine. It's like, yeah, we're just checking with any changes. Transfer terms were already submitted, so that should come through very, very soon, and we'll submit this, and you'll get your application signed. That's all perfect because she's got, like, in ten ten days until her birthday.\n\nChannel 1: Yep.\n\nChannel 0: So\n\nChannel 1: Alright.\n\nChannel 0: that should be sweet.\n\nChannel 1: Okay. Cool. I'm just gonna play around with this and see if I can change it to 110. And if the information stays there, yes, you'll obviously have to do a deck of good health. And, yeah, I'll just make sure the premiums match up when I change this, but I don't know why they shouldn't because the income protection is staying the exact same.\n\nSo I'll have a play. I've\n\nChannel 0: Yeah.\n\nChannel 1: still got twenty three minutes till she has to call her. And but if I can't if I can't change it, I'll I'll yeah. All good, man. I'll sort it. I'll talk to you soon.\n\nChannel 0: Okay. No worries. Good luck, man.\n\nChannel 1: See you, mate.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.12,"end":1.52,"sentiment":"neutral","sentiment_score":0.01406766101717949},{"text":"Can you hear me alright?","start":1.52,"end":2.58,"sentiment":"neutral","sentiment_score":0.004497573338449001}],"sentiment":"neutral","sentiment_score":0.006092587951570749,"channel":0,"num_words":6,"start":1.12,"end":2.58},{"sentences":[{"text":"Hey, Razi.","start":2.6399999,"end":3.36,"sentiment":"neutral","sentiment_score":0.13332149013876915},{"text":"I can hear you, man.","start":3.36,"end":4.34,"sentiment":"neutral","sentiment_score":0.20746971070766448},{"text":"It's just","start":4.56,"end":5.04,"sentiment":"neutral","sentiment_score":0.3238832950592041}],"sentiment":"neutral","sentiment_score":0.21686201377047432,"channel":1,"num_words":9,"start":2.6399999,"end":5.04},{"sentences":[{"text":"Good","start":4.96,"end":5.2799997,"sentiment":"positive","sentiment_score":0.4695038497447967}],"sentiment":"positive","sentiment_score":0.4695038497447967,"channel":0,"num_words":1,"start":4.96,"end":5.2799997},{"sentences":[{"text":"Christie.","start":5.04,"end":5.54,"sentiment":"positive","sentiment_score":0.46366167068481445}],"sentiment":"positive","sentiment_score":0.46366167068481445,"channel":1,"num_words":1,"start":5.04,"end":5.54},{"sentences":[{"text":"morning.","start":5.2799997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.29267627000808716}],"sentiment":"neutral","sentiment_score":0.29267627000808716,"channel":0,"num_words":1,"start":5.2799997,"end":5.7799997},{"sentences":[{"text":"Morning, man.","start":6.0,"end":6.72,"sentiment":"positive","sentiment_score":0.3579033762216568}],"sentiment":"positive","sentiment_score":0.3579033762216568,"channel":1,"num_words":2,"start":6.0,"end":6.72},{"sentences":[{"text":"Christiana.","start":6.64,"end":7.14,"sentiment":"neutral","sentiment_score":0.31360089778900146}],"sentiment":"neutral","sentiment_score":0.31360089778900146,"channel":0,"num_words":1,"start":6.64,"end":7.14},{"sentences":[{"text":"How are you?","start":6.72,"end":7.62,"sentiment":"neutral","sentiment_score":0.33211255073547363}],"sentiment":"neutral","sentiment_score":0.33211255073547363,"channel":1,"num_words":3,"start":6.72,"end":7.62},{"sentences":[{"text":"Oh, good, man.","start":8.0,"end":8.639999,"sentiment":"positive","sentiment_score":0.5580125649770101},{"text":"I'm good, Christiana.","start":8.639999,"end":9.46,"sentiment":"positive","sentiment_score":0.6356080969174703}],"sentiment":"positive","sentiment_score":0.5968103309472402,"channel":0,"num_words":6,"start":8.0,"end":9.46},{"sentences":[{"text":"Yeah.","start":10.16,"end":10.4,"sentiment":"neutral","sentiment_score":0.2884138822555542},{"text":"Yeah.","start":10.4,"end":10.559999,"sentiment":"neutral","sentiment_score":0.1787511110305786},{"text":"Yeah.","start":10.559999,"end":10.88,"sentiment":"neutral","sentiment_score":0.12723353505134585},{"text":"Just got her purse seven at nine.","start":10.88,"end":12.639999,"sentiment":"neutral","sentiment_score":0.07492900107588087},{"text":"And I was just trying to play catch up because as I mentioned this then, this is what Caden did this one on on a on a RDL of mine end of last year.","start":12.639999,"end":20.385,"sentiment":"neutral","sentiment_score":-0.059961893814889825}],"sentiment":"neutral","sentiment_score":-0.02090461031449112,"channel":1,"num_words":44,"start":10.16,"end":20.385},{"sentences":[{"text":"So I just I fully had no idea sort of what was going on.","start":20.605,"end":24.205,"sentiment":"neutral","sentiment_score":-0.30867703365428106},{"text":"And then I went into Neos portal, and I could see an application for her was, like, at the submission stage ready to submit.","start":24.205,"end":31.630001,"sentiment":"neutral","sentiment_score":0.023948654687652986},{"text":"I was like, wait.","start":31.630001,"end":32.85,"sentiment":"neutral","sentiment_score":-0.08690013736486435},{"text":"Did we actually get this far?","start":32.99,"end":34.61,"sentiment":"neutral","sentiment_score":-0.03288726508617402},{"text":"So and then I'm just re I'm reading through all the opportunity stuff and can see that it was just the ankle injury that came out of the woodwork that sort of put everything on the back burner, and then it was obviously lost in the shuffle of the transition.","start":35.87,"end":47.555,"sentiment":"neutral","sentiment_score":-0.2610650259256363}],"sentiment":"neutral","sentiment_score":-0.1769886346419855,"channel":1,"num_words":98,"start":20.605,"end":47.555},{"sentences":[{"text":"So I'm fully caught up now.","start":47.695,"end":49.934998,"sentiment":"neutral","sentiment_score":-0.06903313348690669},{"text":"I'm just hoping there's no application summary, unfortunately.","start":49.934998,"end":54.595,"sentiment":"neutral","sentiment_score":-0.28805471770465374},{"text":"So was the ankle from when you've spoken to her or anything, is the ankle the really only thing that she threw at us?","start":54.735,"end":61.57,"sentiment":"neutral","sentiment_score":-0.29803065707286197}],"sentiment":"neutral","sentiment_score":-0.2597729555870357,"channel":1,"num_words":38,"start":47.695,"end":61.57},{"sentences":[{"text":"Yeah.","start":62.050003,"end":62.45,"sentiment":"neutral","sentiment_score":-0.09291714429855348},{"text":"That was the only thing, and we've just submitted transfer terms, like, yesterday or the day before.","start":62.45,"end":68.445,"sentiment":"neutral","sentiment_score":-0.060996177661068296}],"sentiment":"neutral","sentiment_score":-0.06276956469648415,"channel":0,"num_words":18,"start":62.050003,"end":68.445},{"sentences":[{"text":"Yes.","start":68.765,"end":69.165,"sentiment":"neutral","sentiment_score":0.10480593144893646},{"text":"Samantha did that.","start":69.165,"end":70.045,"sentiment":"neutral","sentiment_score":0.12370863805214564},{"text":"Yeah.","start":70.045,"end":70.545,"sentiment":"neutral","sentiment_score":0.1663990616798401}],"sentiment":"neutral","sentiment_score":0.1284661814570427,"channel":1,"num_words":5,"start":68.765,"end":70.545},{"sentences":[{"text":"Yep.","start":71.545,"end":71.865,"sentiment":"neutral","sentiment_score":0.18110553920269012}],"sentiment":"neutral","sentiment_score":0.18110553920269012,"channel":0,"num_words":1,"start":71.545,"end":71.865},{"sentences":[{"text":"But","start":71.805,"end":72.125,"sentiment":"neutral","sentiment_score":0.10618898272514345}],"sentiment":"neutral","sentiment_score":0.10618898272514345,"channel":1,"num_words":1,"start":71.805,"end":72.125},{"sentences":[{"text":"So","start":71.865,"end":72.185,"sentiment":"neutral","sentiment_score":0.13139846920967102}],"sentiment":"neutral","sentiment_score":0.13139846920967102,"channel":0,"num_words":1,"start":71.865,"end":72.185},{"sentences":[{"text":"what","start":72.125,"end":72.625,"sentiment":"neutral","sentiment_score":0.10739712417125702}],"sentiment":"neutral","sentiment_score":0.10739712417125702,"channel":1,"num_words":1,"start":72.125,"end":72.625},{"sentences":[{"text":"if that application can still be submitted, like, that's pretty good.","start":72.185,"end":75.725,"sentiment":"neutral","sentiment_score":0.30057369816032325},{"text":"Obviously, we just wanna, like, hold off until, like, next week to submit, but we just wanna make sure that, like, does you have to do a deck of good health?","start":76.345,"end":85.729996,"sentiment":"neutral","sentiment_score":0.1287987596325336},{"text":"Is the application still okay to submit?","start":85.79,"end":87.549995,"sentiment":"neutral","sentiment_score":0.1549313079033579},{"text":"Do we have to refresh your quote and restart the application?","start":87.549995,"end":89.89,"sentiment":"neutral","sentiment_score":-0.12638108974153345},{"text":"That sort of bullshit.","start":90.35,"end":91.409996,"sentiment":"negative","sentiment_score":-0.807458683848381}],"sentiment":"neutral","sentiment_score":0.05880569783039391,"channel":0,"num_words":64,"start":72.185,"end":91.409996},{"sentences":[{"text":"Yeah.","start":91.74,"end":92.24,"sentiment":"neutral","sentiment_score":-0.02516951411962509},{"text":"Well, I I'm good on the portal now.","start":92.299995,"end":94.755005,"sentiment":"positive","sentiment_score":0.40149376541376114},{"text":"I'll just do it on the bottom of the phone.","start":94.895004,"end":96.575005,"sentiment":"neutral","sentiment_score":0.2194237768650055},{"text":"I'm staying here.","start":96.575005,"end":97.215004,"sentiment":"neutral","sentiment_score":0.1480641687909762},{"text":"I I I think if I just change that because, obviously, the original was for 01/2002.","start":97.215004,"end":102.095,"sentiment":"neutral","sentiment_score":-0.01735343676409684}],"sentiment":"neutral","sentiment_score":0.1459883130523131,"channel":1,"num_words":38,"start":91.74,"end":102.095},{"sentences":[{"text":"I'm changing to 01/2001.","start":102.095,"end":103.795,"sentiment":"neutral","sentiment_score":-0.002697751857340336}],"sentiment":"neutral","sentiment_score":-0.002697751857340336,"channel":1,"num_words":4,"start":102.095,"end":103.795},{"sentences":[{"text":"Oh, yeah.","start":104.939995,"end":105.42,"sentiment":"neutral","sentiment_score":0.05945833399891853},{"text":"Yep.","start":105.42,"end":105.92,"sentiment":"neutral","sentiment_score":0.08053156733512878}],"sentiment":"neutral","sentiment_score":0.06648274511098862,"channel":0,"num_words":3,"start":104.939995,"end":105.92},{"sentences":[{"text":"That so the yeah.","start":106.11,"end":106.83,"sentiment":"neutral","sentiment_score":0.06741508468985558},{"text":"The original address we just submitted is still the 1,200,000 for life and TPD.","start":106.83,"end":111.49,"sentiment":"neutral","sentiment_score":0.0456799931292023},{"text":"But if I could change that to 1.1 and just keep this assessment, the first statement as is, and and just ask her, look, has anything changed since we did this whenever it was?","start":111.630005,"end":122.945,"sentiment":"neutral","sentiment_score":0.0648778434842825},{"text":"I can the problem is I don't have the old streak on my laptop, so I can't really see anything that I can't even see when this original personal statement was actually taken for a for a date.","start":122.945,"end":132.565,"sentiment":"negative","sentiment_score":-0.5741642980199111}],"sentiment":"neutral","sentiment_score":-0.2078135155969196,"channel":1,"num_words":90,"start":106.11,"end":132.565},{"sentences":[{"text":"Oh, yeah.","start":133.49,"end":133.73001,"sentiment":"negative","sentiment_score":-0.3844739496707916},{"text":"I've got streak opener.","start":133.73001,"end":135.01001,"sentiment":"negative","sentiment_score":-0.48103921860456467},{"text":"It was fucking yonks ago.","start":135.01001,"end":137.67,"sentiment":"negative","sentiment_score":-0.7345637798309326}],"sentiment":"negative","sentiment_score":-0.5787203339013186,"channel":0,"num_words":11,"start":133.49,"end":137.67},{"sentences":[{"text":"Would have been, like, what, October or November last year?","start":138.95,"end":141.84999,"sentiment":"negative","sentiment_score":-0.3816976100206375}],"sentiment":"negative","sentiment_score":-0.3816976100206375,"channel":1,"num_words":10,"start":138.95,"end":141.84999},{"sentences":[{"text":"Yeah.","start":142.705,"end":143.02501,"sentiment":"neutral","sentiment_score":-0.2255440205335617},{"text":"Or September 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ago.","start":146.06999,"end":147.12999,"sentiment":"negative","sentiment_score":-0.37399184703826904}],"sentiment":"negative","sentiment_score":-0.47138076027234393,"channel":1,"num_words":9,"start":144.70999,"end":147.12999},{"sentences":[{"text":"Yeah.","start":148.145,"end":148.645,"sentiment":"neutral","sentiment_score":-0.12549197673797607}],"sentiment":"neutral","sentiment_score":-0.12549197673797607,"channel":0,"num_words":1,"start":148.145,"end":148.645},{"sentences":[{"text":"Are you","start":149.015,"end":149.415,"sentiment":"neutral","sentiment_score":-0.10797924548387527}],"sentiment":"neutral","sentiment_score":-0.10797924548387527,"channel":1,"num_words":2,"start":149.015,"end":149.415},{"sentences":[{"text":"That's","start":149.505,"end":149.74501,"sentiment":"neutral","sentiment_score":-0.1906558871269226}],"sentiment":"neutral","sentiment_score":-0.1906558871269226,"channel":0,"num_words":1,"start":149.505,"end":149.74501},{"sentences":[{"text":"but","start":149.69499,"end":149.97499,"sentiment":"neutral","sentiment_score":-0.2250770926475525}],"sentiment":"neutral","sentiment_score":-0.2250770926475525,"channel":1,"num_words":1,"start":149.69499,"end":149.97499},{"sentences":[{"text":"the only","start":149.74501,"end":150.145,"sentiment":"neutral","sentiment_score":-0.27094559371471405}],"sentiment":"neutral","sentiment_score":-0.27094559371471405,"channel":0,"num_words":2,"start":149.74501,"end":150.145},{"sentences":[{"text":"if","start":149.97499,"end":150.47499,"sentiment":"neutral","sentiment_score":-0.2956659197807312}],"sentiment":"neutral","sentiment_score":-0.2956659197807312,"channel":1,"num_words":1,"start":149.97499,"end":150.47499},{"sentences":[{"text":"thing because go ahead.","start":150.145,"end":152.88501,"sentiment":"neutral","sentiment_score":-0.2395334281027317}],"sentiment":"neutral","sentiment_score":-0.2395334281027317,"channel":0,"num_words":4,"start":150.145,"end":152.88501},{"sentences":[{"text":"you're if you're happy, if I just ask her, has anything changed circumstantially health wise since then, like, I don't really wanna make her do this pop up application again when she's been pretty recently.","start":153.175,"end":164.81999,"sentiment":"neutral","sentiment_score":0.04498712260808264},{"text":"And do you agree, or what what were your thoughts on that?","start":164.88,"end":167.94,"sentiment":"neutral","sentiment_score":0.02521998838831981}],"sentiment":"neutral","sentiment_score":0.03994019472218575,"channel":1,"num_words":47,"start":153.175,"end":167.94},{"sentences":[{"text":"Yeah.","start":168.20499,"end":168.605,"sentiment":"neutral","sentiment_score":0.029678095132112503},{"text":"Don't ask too.","start":168.605,"end":169.245,"sentiment":"neutral","sentiment_score":-0.04154814531405767},{"text":"Like, if if the information is savable, we don't have to, like I just don't wanna lose the info, and then I have to call it back and, like, oh, we're gonna submit it, but then it refreshed, and now we have to get all the info again, all that sort of bullshit.","start":169.245,"end":180.43,"sentiment":"neutral","sentiment_score":-0.12182657538368455},{"text":"But if we","start":180.43,"end":180.98999,"sentiment":"neutral","sentiment_score":0.0055111922944585485}],"sentiment":"neutral","sentiment_score":-0.10892068765436609,"channel":0,"num_words":60,"start":168.20499,"end":180.98999},{"sentences":[{"text":"Yeah.","start":180.97499,"end":181.47499,"sentiment":"neutral","sentiment_score":0.05410657078027725}],"sentiment":"neutral","sentiment_score":0.05410657078027725,"channel":1,"num_words":1,"start":180.97499,"end":181.47499},{"sentences":[{"text":"can just keep it there and it's okay, then totally fine.","start":180.98999,"end":185.15,"sentiment":"neutral","sentiment_score":0.2880399484526027},{"text":"It's like, yeah, we're just checking with any changes.","start":185.15,"end":187.09,"sentiment":"neutral","sentiment_score":0.3084218071566688},{"text":"Transfer terms were already submitted, so that should come through very, very soon, and we'll submit this, and you'll get your application signed.","start":187.87,"end":194.05,"sentiment":"positive","sentiment_score":0.3755667410466982},{"text":"That's all perfect because she's got, like, in ten ten days until her birthday.","start":195.54501,"end":201.24501,"sentiment":"positive","sentiment_score":0.6272429802588054}],"sentiment":"positive","sentiment_score":0.40988899061554357,"channel":0,"num_words":57,"start":180.98999,"end":201.24501},{"sentences":[{"text":"Yep.","start":201.64499,"end":202.14499,"sentiment":"neutral","sentiment_score":0.22423557937145233}],"sentiment":"neutral","sentiment_score":0.22423557937145233,"channel":1,"num_words":1,"start":201.64499,"end":202.14499},{"sentences":[{"text":"So","start":201.945,"end":202.445,"sentiment":"neutral","sentiment_score":0.2631591260433197}],"sentiment":"neutral","sentiment_score":0.2631591260433197,"channel":0,"num_words":1,"start":201.945,"end":202.445},{"sentences":[{"text":"Alright.","start":203.885,"end":204.385,"sentiment":"positive","sentiment_score":0.38663968443870544}],"sentiment":"positive","sentiment_score":0.38663968443870544,"channel":1,"num_words":1,"start":203.885,"end":204.385},{"sentences":[{"text":"that should be sweet.","start":204.345,"end":205.405,"sentiment":"positive","sentiment_score":0.5276414230465889}],"sentiment":"positive","sentiment_score":0.5276414230465889,"channel":0,"num_words":4,"start":204.345,"end":205.405},{"sentences":[{"text":"Okay.","start":205.805,"end":206.125,"sentiment":"neutral","sentiment_score":0.295146107673645},{"text":"Cool.","start":206.125,"end":206.44499,"sentiment":"neutral","sentiment_score":0.2978340983390808},{"text":"I'm just gonna play around with this and see if I can change it to 110.","start":206.44499,"end":209.965,"sentiment":"neutral","sentiment_score":0.11801617126911879},{"text":"And if the information stays there, yes, you'll obviously have to do a deck of good health.","start":209.965,"end":213.885,"sentiment":"neutral","sentiment_score":0.24976472118321588},{"text":"And, yeah, I'll just make sure the premiums match up when I change this, but I don't know why they shouldn't because the income protection is staying the exact same.","start":213.885,"end":222.2,"sentiment":"neutral","sentiment_score":0.0735625287828346}],"sentiment":"neutral","sentiment_score":0.13744792415258977,"channel":1,"num_words":65,"start":205.805,"end":222.2},{"sentences":[{"text":"So I'll have a play.","start":222.2,"end":223.64,"sentiment":"neutral","sentiment_score":0.05623151957988739},{"text":"I've","start":223.64,"end":223.88,"sentiment":"neutral","sentiment_score":0.010660174302756786}],"sentiment":"neutral","sentiment_score":0.04863629536703229,"channel":1,"num_words":6,"start":222.2,"end":223.88},{"sentences":[{"text":"Yeah.","start":223.72499,"end":224.22499,"sentiment":"neutral","sentiment_score":0.010170843452215196}],"sentiment":"neutral","sentiment_score":0.010170843452215196,"channel":0,"num_words":1,"start":223.72499,"end":224.22499},{"sentences":[{"text":"still got twenty three minutes till she has to call her.","start":223.88,"end":228.02295,"sentiment":"neutral","sentiment_score":-0.13833253695206207},{"text":"And but if I can't if I can't change it, I'll I'll yeah.","start":228.32294,"end":230.88293,"sentiment":"neutral","sentiment_score":-0.21621761614313492},{"text":"All good, man.","start":230.88293,"end":231.44295,"sentiment":"positive","sentiment_score":0.46886296073595685},{"text":"I'll sort it.","start":231.44295,"end":232.34294,"sentiment":"neutral","sentiment_score":0.28918913503487903},{"text":"I'll talk to you soon.","start":232.40294,"end":233.46294,"sentiment":"neutral","sentiment_score":0.2594531178474426}],"sentiment":"neutral","sentiment_score":-0.02174471542239189,"channel":1,"num_words":35,"start":223.88,"end":233.46294},{"sentences":[{"text":"Okay.","start":233.245,"end":233.745,"sentiment":"neutral","sentiment_score":0.2161659449338913},{"text":"No worries.","start":233.805,"end":234.285,"sentiment":"neutral","sentiment_score":0.3011701703071594},{"text":"Good luck, man.","start":234.285,"end":235.185,"sentiment":"positive","sentiment_score":0.6562128265698751}],"sentiment":"positive","sentiment_score":0.46452412754297256,"channel":0,"num_words":6,"start":233.245,"end":235.185},{"sentences":[{"text":"See you, mate.","start":235.20294,"end":236.02295,"sentiment":"positive","sentiment_score":0.5764065583546957}],"sentiment":"positive","sentiment_score":0.5764065583546957,"channel":1,"num_words":3,"start":235.20294,"end":236.02295},{"sentences":[{"text":"Bye.","start":236.525,"end":237.025,"sentiment":"neutral","sentiment_score":-0.12911374866962433}],"sentiment":"neutral","sentiment_score":-0.12911374866962433,"channel":0,"num_words":1,"start":236.525,"end":237.025}]},"summary":{"result":"success","short":"The caller discusses a situation where a person, named Caden, lost their ankle injury while working at a wood crafting company. They mention that they have submitted transfer terms and are waiting for a decision on whether to submit a new application. The caller suggests changing the application to 110 and ensuring that premiums match up. They also mention that Caden will call soon to confirm the change."},"intents":{"segments":[{"text":"And then I went into Neos portal, and I could see an application for her was, like, at the submission stage ready to submit. I was like, wait.","start_word":88,"end_word":115,"intents":[{"intent":"Submit application","confidence_score":0.24660751}]},{"text":"Is the application still okay to submit?","start_word":279,"end_word":285,"intents":[{"intent":"Submit application","confidence_score":0.052706387}]},{"text":"you're if you're happy, if I just ask her, has anything changed circumstantially health wise since then, like, I don't really wanna make her do this pop up application again when she's been pretty recently.","start_word":483,"end_word":517,"intents":[{"intent":"Inquire about changes","confidence_score":0.03732747}]},{"text":"you're if you're happy, if I just ask her, has anything changed circumstantially health wise since then, like, I don't really wanna make her do this pop up application again when she's been pretty recently. And do you agree, or what what were your thoughts on that? Yeah.","start_word":483,"end_word":530,"intents":[{"intent":"Confirm health update","confidence_score":0.0010634183},{"intent":"Express satisfaction with changes","confidence_score":0.004516806}]},{"text":"And do you agree, or what what were your thoughts on that? Yeah.","start_word":517,"end_word":529,"intents":[{"intent":"Confirm understanding","confidence_score":0.009390168}]},{"text":"Don't ask too. Like, if if the information is savable, we don't have to, like I just don't wanna lose the info, and then I have to call it back and, like, oh, we're gonna submit it, but then it refreshed, and now we have to get all the info again, all that sort of bullshit. But if we Yeah.","start_word":530,"end_word":589,"intents":[{"intent":"Explain reasoning","confidence_score":0.00011074282}]},{"text":"Transfer terms were already submitted, so that should come through very, very soon, and we'll submit this, and you'll get your application signed. That's all perfect because she's got, like, in ten ten days until her birthday. Yep.","start_word":610,"end_word":647,"intents":[{"intent":"Confirm payment terms","confidence_score":0.00038691107}]},{"text":"I'm just gonna play around with this and see if I can change it to 110. And if the information stays there, yes, you'll obviously have to do a deck of good health. And, yeah, I'll just make sure the premiums match up when I change this, but I don't know why they shouldn't because the income protection is staying the exact same.","start_word":656,"end_word":718,"intents":[{"intent":"Discuss premium adjustment","confidence_score":0.0006080599}]},{"text":"I'm just gonna play around with this and see if I can change it to 110. And if the information stays there, yes, you'll obviously have to do a deck of good health. And, yeah, I'll just make sure the premiums match up when I change this, but I don't know why they shouldn't because the income protection is staying the exact same. So I'll have a play. I've Yeah.","start_word":656,"end_word":725,"intents":[{"intent":"Recommend reopening","confidence_score":9.005296e-7}]}]},"sentiments":{"segments":[{"text":"Hello. Can you hear me alright? Hey, Razi. I can hear you, man.","start_word":0,"end_word":12,"sentiment":"neutral","sentiment_score":0.11327190697193146},{"text":"It's just Good Christie.","start_word":13,"end_word":16,"sentiment":"positive","sentiment_score":0.3846386671066284},{"text":"morning.","start_word":17,"end_word":17,"sentiment":"neutral","sentiment_score":0.29267627000808716},{"text":"Morning, man.","start_word":18,"end_word":19,"sentiment":"positive","sentiment_score":0.3579033613204956},{"text":"Christiana. How are you?","start_word":20,"end_word":23,"sentiment":"neutral","sentiment_score":0.31584519147872925},{"text":"Oh, good, man. I'm good, Christiana.","start_word":24,"end_word":29,"sentiment":"positive","sentiment_score":0.6014050245285034},{"text":"Yeah. Yeah. Yeah. Just got her purse seven at nine. And I was just trying to play catch up because as I mentioned this then, this is what Caden did this one on on a on a RDL of mine end of last year. So I just I fully had no idea sort of what was going on. And then I went into Neos portal, and I could see an application for her was, like, at the submission stage ready to submit. I was like, wait. Did we actually get this far? So and then I'm just re I'm reading through all the opportunity stuff and can see that it was just the ankle injury that came out of the woodwork that sort of put everything on the back burner, and then it was obviously lost in the shuffle of the transition. So I'm fully caught up now. I'm just hoping there's no application summary, unfortunately. So was the ankle from when you've spoken to her or anything, is the ankle the really only thing that she threw at us? Yeah. That was the only thing, and we've just submitted transfer terms, like, yesterday or the day before. Yes. Samantha did that. Yeah. Yep. But So what if that application can still be submitted, like, that's pretty good. Obviously, we just wanna, like, hold off until, like, next week to submit, but we just wanna make sure that, like, does you have to do a deck of good health? Is the application still okay to submit? Do we have to refresh your quote and restart the application?","start_word":30,"end_word":296,"sentiment":"neutral","sentiment_score":-0.06545508253886904},{"text":"That sort of bullshit.","start_word":297,"end_word":300,"sentiment":"negative","sentiment_score":-0.7841860055923462},{"text":"Yeah.","start_word":301,"end_word":301,"sentiment":"neutral","sentiment_score":-0.02516951411962509},{"text":"Well, I I'm good on the portal now.","start_word":302,"end_word":309,"sentiment":"positive","sentiment_score":0.3774761855602264},{"text":"I'll just do it on the bottom of the phone. I'm staying here. I I I think if I just change that because, obviously, the original was for 01/2002. I'm changing to 01/2001. Oh, yeah. Yep. That so the yeah. The original address we just submitted is still the 1,200,000 for life and TPD. But if I could change that to 1.1 and just keep this assessment, the first statement as is, and and just ask her, look, has anything changed since we did this whenever it was?","start_word":310,"end_word":397,"sentiment":"neutral","sentiment_score":0.06572036445140839},{"text":"I can the problem is I don't have the old streak on my laptop, so I can't really see anything that I can't even see when this original personal statement was actually taken for a for a date. Oh, yeah. I've got streak opener. It was fucking yonks ago. Would have been, like, what, October or November last year?","start_word":398,"end_word":456,"sentiment":"negative","sentiment_score":-0.5578444004058838},{"text":"Yeah. Or September even.","start_word":457,"end_word":460,"sentiment":"neutral","sentiment_score":-0.24790647625923157},{"text":"Oh, shit. Okay. Fuck. It was a while ago.","start_word":461,"end_word":469,"sentiment":"negative","sentiment_score":-0.5213292241096497},{"text":"Yeah. Are you That's but the only if thing because go ahead. you're if you're happy, if I just ask her, has anything changed circumstantially health wise since then, like, I don't really wanna make her do this pop up application again when she's been pretty recently. And do you agree, or what what were your thoughts on that? Yeah. Don't ask too. Like, if if the information is savable, we don't have to, like I just don't wanna lose the info, and then I have to call it back and, like, oh, we're gonna submit it, but then it refreshed, and now we have to get all the info again, all that sort of bullshit. But if we Yeah. can just keep it there and it's okay, then totally fine. It's like, yeah, we're just checking with any changes.","start_word":470,"end_word":609,"sentiment":"neutral","sentiment_score":0.0035355048520224436},{"text":"Transfer terms were already submitted, so that should come through very, very soon, and we'll submit this, and you'll get your application signed. That's all perfect because she's got, like, in ten ten days until her birthday.","start_word":610,"end_word":646,"sentiment":"positive","sentiment_score":0.4876737296581268},{"text":"Yep.","start_word":647,"end_word":647,"sentiment":"neutral","sentiment_score":0.22423557937145233},{"text":"So Alright. that should be sweet.","start_word":648,"end_word":653,"sentiment":"positive","sentiment_score":0.4442744255065918},{"text":"Okay. Cool. I'm just gonna play around with this and see if I can change it to 110. And if the information stays there, yes, you'll obviously have to do a deck of good health. And, yeah, I'll just make sure the premiums match up when I change this, but I don't know why they shouldn't because the income protection is staying the exact same. So I'll have a play. I've Yeah. still got twenty three minutes till she has to call her. And but if I can't if I can't change it, I'll I'll yeah.","start_word":654,"end_word":749,"sentiment":"neutral","sentiment_score":0.04904523119330406},{"text":"All good, man.","start_word":750,"end_word":752,"sentiment":"positive","sentiment_score":0.4623948633670807},{"text":"I'll sort it. I'll talk to you soon. Okay. No worries.","start_word":753,"end_word":763,"sentiment":"neutral","sentiment_score":0.2626054286956787},{"text":"Good luck, man. See you, mate.","start_word":764,"end_word":769,"sentiment":"positive","sentiment_score":0.6041935086250305},{"text":"Bye.","start_word":770,"end_word":770,"sentiment":"neutral","sentiment_score":0.25418147444725037}],"average":{"sentiment":"neutral","sentiment_score":-0.0026164958847607993}}}}