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We just wanted to inform you that the Internet service at the address has been activated. Are you using your own router, or you need a new one? Okay. You signed up under a twelve month contract. Right? Yes. So upon checking your order, you did not select a plan speed. May we just confirm what plan speed? Okay. Is it the 25 Mbps? Okay. I see. So what we're going to do now is send we'll forward this to our accounts department. We'll inform them their hello? Can you hear me? Yes. So what we're going to do now is inform our accounts department. So they're going to send you an invoice then for the plan speed that you'd selected. So for the plan speed, it's 59.9 point $45 per month for the first six months since there's a 15% discount. Then for the delivery fee of the router, because even though the router is free, the delivery fee is applicable. So that will be $20 for the delivery fee? Yeah. So, yeah, that's it. Our accounts department will send you an invoice for that. Then once the payment is settled, we'll then send you the router for you to use. Mhmm. Yeah. So, yeah, just also to inform you that for the delivery, usually, the router takes three to five business days for it to to arrive at the address. Then once the router arrives, it's just a simple plug and play to the NTT box. Okay then. We'll forward it to our accounts. Okay. Bye for now. 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Hello. Good morning. This is Maureen from Airtel tech support. Am I speaking with Jess?\n\nYeah. This is regarding your order from us Airtel Australia for an Internet service. Yeah. We just wanted to inform you that the Internet service at the address has been activated. Are you using your own router, or you need a new one?\n\nOkay. You signed up under a twelve month contract. Right? Yes. So upon checking your order, you did not select a plan speed.\n\nMay we just confirm what plan speed? Okay. Is it the 25 Mbps? Okay. I see.\n\nSo what we're going to do now is send we'll forward this to our accounts department. We'll inform them their hello? Can you hear me? Yes. So what we're going to do now is inform our accounts department.\n\nSo they're going to send you an invoice then for the plan speed that you'd selected. So for the plan speed, it's 59.9 point $45 per month for the first six months since there's a 15% discount. Then for the delivery fee of the router, because even though the router is free, the delivery fee is applicable. So that will be $20 for the delivery fee? Yeah.\n\nSo, yeah, that's it. Our accounts department will send you an invoice for that. Then once the payment is settled, we'll then send you the router for you to use. Mhmm. Yeah.\n\nSo, yeah, just also to inform you that for the delivery, usually, the router takes three to five business days for it to to arrive at the address. Then once the router arrives, it's just a simple plug and play to the NTT box. Okay then. We'll forward it to our accounts. Okay.\n\nBye for now. Have a great day.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.8799999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.09824986010789873},{"text":"Hello.","start":3.1999998,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.1202230155467987},{"text":"Good morning.","start":3.9199998,"end":4.64,"sentiment":"positive","sentiment_score":0.38261944055557245},{"text":"This is Maureen from Airtel tech support.","start":4.64,"end":7.7,"sentiment":"neutral","sentiment_score":0.21792506958757127},{"text":"Am I speaking with Jess?","start":8.08,"end":9.54,"sentiment":"neutral","sentiment_score":0.13030302226543428}],"sentiment":"neutral","sentiment_score":0.1975438972003758,"num_words":16,"start":2.8799999,"end":9.54},{"sentences":[{"text":"Yeah.","start":11.599999,"end":12.099999,"sentiment":"neutral","sentiment_score":0.048141881823539734},{"text":"This is regarding your order from us Airtel Australia for an Internet 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Hello. Good morning. This is Maureen from Airtel tech support. Am I speaking with Jess?\n\nChannel 1: Yes. Speaking.\n\nChannel 0: Yeah. This is regarding your order from\n\nChannel 1: Oh, yeah.\n\nChannel 0: us Airtel Australia\n\nChannel 1: Yep.\n\nChannel 0: for an Internet service. Yeah. We just wanted to inform you that the Internet service at the address has been activated.\n\nChannel 1: Yep.\n\nChannel 0: Are you using your own router, or you need a new one?\n\nChannel 1: I thought there was one getting delivered part of the package or something. Correct?\n\nChannel 0: Okay. You signed up under a twelve month contract. Right?\n\nChannel 1: Yeah.\n\nChannel 0: Yes. So upon checking your order, you did not select a plan speed. May we just confirm what plan speed?\n\nChannel 1: The twenty five ten.\n\nChannel 0: Okay. Is it the 25 Mbps?\n\nChannel 1: Yeah. The cheapest one.\n\nChannel 0: Okay. I see. 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Bye.\n\nChannel 0: Have a great day.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.026387600228190426}],"sentiment":"neutral","sentiment_score":0.026387600228190426,"channel":1,"num_words":1,"start":1.28,"end":1.78},{"sentences":[{"text":"Yes.","start":2.8799999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.09824986010789873},{"text":"Hello.","start":3.1999998,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.1202230155467987},{"text":"Good morning.","start":3.9199998,"end":4.64,"sentiment":"positive","sentiment_score":0.38261944055557245},{"text":"This is Maureen from Airtel tech support.","start":4.64,"end":7.7,"sentiment":"neutral","sentiment_score":0.21792506958757127},{"text":"Am I speaking with 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The representative confirms that the customer did not select a plan speed, but will inform their accounts department to send an invoice for the plan speed chosen. The customer will receive a free router for the first six months, and the delivery fee is $20 for the first six months. The customer will receive the router and will receive a simple Yep. to the NTT box after the delivery."},"intents":{"segments":[{"text":"Are you using your own router, or you need a new one?","start_word":54,"end_word":65,"intents":[{"intent":"Update router order","confidence_score":0.0016762862}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.08162015676498413},{"text":"Good morning.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.3790776133537293},{"text":"This is Maureen from Airtel tech support. Am I speaking with Jess? Yes. Speaking. Yeah. This is regarding your order from Oh, yeah. us Airtel Australia Yep. for an Internet service. Yeah. We just wanted to inform you that the Internet service at the address has been activated. Yep. Are you using your own router, or you need a new one? I thought there was one getting delivered part of the package or something. Correct? Okay. You signed up under a twelve month contract. Right? Yeah. Yes. So upon checking your order, you did not select a plan speed. May we just confirm what plan speed? The twenty five ten. Okay. Is it the 25 Mbps? Yeah. The cheapest one. Okay. I see. So what we're going to do now is send we'll forward this to our accounts department. We'll inform them their hello? Can you hear me? Yes. Yes. So Yep. what we're going to do now is inform our accounts department. So they're going to send you an invoice then for the plan speed that you'd selected. So for the plan speed, it's 59.9 Yep. point $45 per month for the first six months since there's a 15% discount. Then for the delivery fee of the router, because even though the router is free, the delivery fee is applicable. Alright. How much is that? So that will be $20 for the delivery fee? Oh, yeah. Yeah. So, yeah, that's it. Our accounts department will send you an invoice for that. Then once the payment is settled, we'll then send you the router for you to use. Sweet. Mhmm. Thank you. Yeah. So, yeah, just also to inform you that for the delivery, usually, the router takes three to five business days for it to to arrive at the address. Then once the router arrives, it's just a simple Yep. plug and play Yep. to the NTT box. Okay then. Alright. We'll Thank you. forward it to our accounts. Okay. Yeah. Cheers. Bye for Thank now.","start_word":5,"end_word":341,"sentiment":"neutral","sentiment_score":0.07116816192865372},{"text":"you. Bye. 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