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We basically had some discussions with Lauren a little while back, but we were told that she's now left the company. But, basically, we got to the point where we had sent a quote for appraisal, and then we didn't sort of get any information back. And now we found out Lauren's gone. We're just trying to sort of see where the ball is rolling to or, you know, what needs to happen next. If you could help me out with that at all. Techno one. Yes. That's correct. Perfect. Thank you. Okay. I'm good. Amazing. Yes. That would be great. Thank you so much. Yes. That's the one. And I've also just got here some dates because I've got the the, you know, time tag of the email that was sent through. Did you want me to forward that to the in... Invite email as well or... Just to help. Admin. Let me grab that one off here because I don't have that. That was admin@bec.studio? Yep. Okay. Awesome. I will send that one through just so you guys have reference of what we're talking about. Thanks. Piper. 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This is Henry. I'm calling from TechnoWand. Basically, I'm just looking to see if you can help me here. We basically had some discussions with Lauren a little while back, but we were told that she's now left the company.\n\nBut, basically, we got to the point where we had sent a quote for appraisal, and then we didn't sort of get any information back. And now we found out Lauren's gone. We're just trying to sort of see where the ball is rolling to or, you know, what needs to happen next. If you could help me out with that at all. Techno one.\n\nYes. That's correct. Perfect. Thank you. Okay.\n\nI'm good. Amazing. Yes. That would be great. Thank you so much.\n\nYes. That's the one. And I've also just got here some dates because I've got the the, you know, time tag of the email that was sent through. Did you want me to forward that to the in... Invite email as well or...\n\nJust to help. Admin. Let me grab that one off here because I don't have that. That was admin@bec.studio? Yep.\n\nOkay. Awesome. I will send that one through just so you guys have reference of what we're talking about. Thanks. Piper.\n\nCheers. Bye for now.","paragraphs":[{"sentences":[{"text":"Hi, Piper.","start":14.639999,"end":15.54,"sentiment":"neutral","sentiment_score":0.05696563795208931},{"text":"This is Henry.","start":15.635,"end":16.435,"sentiment":"neutral","sentiment_score":0.056381236761808395},{"text":"I'm calling from TechnoWand.","start":16.435,"end":17.815,"sentiment":"neutral","sentiment_score":0.05328839551657438},{"text":"Basically, I'm just looking to see if you can help me here.","start":18.995,"end":21.575,"sentiment":"neutral","sentiment_score":0.05817979263762633},{"text":"We basically had some discussions with Lauren a little while back, but we were told that she's now left the company.","start":22.195,"end":29.015,"sentiment":"neutral","sentiment_score":-0.0341662975205552}],"sentiment":"neutral","sentiment_score":0.011354615047041858,"num_words":42,"start":14.639999,"end":29.015},{"sentences":[{"text":"But, basically, we got to the point where we had sent a quote for appraisal, and then we didn't 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BEC. This is Piper. Yeah. No. I can definitely help you. So where did you say you're from? TechnoWand? Yeah. No worries. Let me just write this down. I will go back... I can go back through... I do have access to Lauren's inbox, so I can go back and I can have a look. I will also pass it on to our CEO who can get into contact with you. Yeah. I haven't heard anything about it since Lauren has left, but I will look into it, and then I can give you a callback. No worries. Was your best contact ending in 459? Yeah. If you could actually forward it to the admin email, that would be fantastic. D e c dot studio? Yep. No worries. Thank you so much. 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Thank you so much.\n\nBye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":12.0,"end":12.48,"sentiment":"neutral","sentiment_score":0.2306765764951706},{"text":"BEC.","start":12.48,"end":12.96,"sentiment":"neutral","sentiment_score":0.08152123540639877},{"text":"This is Piper.","start":12.96,"end":13.78,"sentiment":"neutral","sentiment_score":0.0861445888876915},{"text":"Yeah.","start":46.175,"end":46.495003,"sentiment":"neutral","sentiment_score":0.04926655441522598},{"text":"No.","start":46.495003,"end":46.815002,"sentiment":"neutral","sentiment_score":0.05839835107326507}],"sentiment":"neutral","sentiment_score":0.11362163256853819,"num_words":8,"start":12.0,"end":46.815002},{"sentences":[{"text":"I can definitely help you.","start":46.815002,"end":48.175003,"sentiment":"neutral","sentiment_score":0.1485613465309143},{"text":"So where did you say you're from?","start":48.415,"end":50.015,"sentiment":"neutral","sentiment_score":0.02582648822239467},{"text":"TechnoWand?","start":50.015,"end":50.515,"sentiment":"neutral","sentiment_score":0.01788240112364292},{"text":"Yeah.","start":53.05,"end":53.55,"sentiment":"neutral","sentiment_score":0.10565135627985},{"text":"No worries.","start":53.609997,"end":54.43,"sentiment":"neutral","sentiment_score":0.12191774323582649}],"sentiment":"neutral","sentiment_score":0.08068508713040501,"num_words":16,"start":46.815002,"end":54.43},{"sentences":[{"text":"Let me just write this down.","start":54.73,"end":56.35,"sentiment":"neutral","sentiment_score":0.12288122127453487},{"text":"I will go back...","start":56.649998,"end":57.769997,"sentiment":"neutral","sentiment_score":0.11983785592019558},{"text":"I can go back through...","start":57.769997,"end":59.149998,"sentiment":"neutral","sentiment_score":0.10071730613708496},{"text":"I do have access to Lauren's inbox, so I can go back and I can have a look.","start":59.93,"end":63.765,"sentiment":"neutral","sentiment_score":0.16801818543010288},{"text":"I will also pass it on to our CEO who can get into contact with you.","start":64.725,"end":71.145,"sentiment":"neutral","sentiment_score":0.14191444171592593}],"sentiment":"neutral","sentiment_score":0.14316701402469556,"num_words":49,"start":54.73,"end":71.145},{"sentences":[{"text":"Yeah.","start":73.205,"end":73.525,"sentiment":"neutral","sentiment_score":0.01242337841540575},{"text":"I haven't heard anything about it since Lauren has left, but I will look into it, and then I can give you a callback.","start":73.525,"end":79.065,"sentiment":"neutral","sentiment_score":-0.0077132397176076966},{"text":"No worries.","start":82.939995,"end":83.68,"sentiment":"neutral","sentiment_score":0.08131195977330208},{"text":"Was your best contact ending in 459?","start":83.82,"end":86.399994,"sentiment":"neutral","sentiment_score":0.018024569377303123},{"text":"Yeah.","start":99.115,"end":99.515,"sentiment":"neutral","sentiment_score":0.033073823899030685}],"sentiment":"neutral","sentiment_score":0.004262152979416507,"num_words":35,"start":73.205,"end":99.515},{"sentences":[{"text":"If you could actually forward it to the admin email, that would be fantastic.","start":99.515,"end":104.095,"sentiment":"neutral","sentiment_score":0.05265501154852765},{"text":"D e c dot studio?","start":110.56,"end":112.18,"sentiment":"neutral","sentiment_score":0.0063806894235312935},{"text":"Yep.","start":112.479996,"end":112.979996,"sentiment":"neutral","sentiment_score":0.03084469586610794},{"text":"No worries.","start":120.09494,"end":120.65494,"sentiment":"neutral","sentiment_score":0.05416344478726387},{"text":"Thank you so much.","start":120.65494,"end":121.71494,"sentiment":"neutral","sentiment_score":0.2984970286488533}],"sentiment":"neutral","sentiment_score":0.08085512726281124,"num_words":26,"start":99.515,"end":121.71494},{"sentences":[{"text":"Bye.","start":124.89494,"end":125.39494,"sentiment":"neutral","sentiment_score":0.1230095475912094}],"sentiment":"neutral","sentiment_score":0.1230095475912094,"num_words":1,"start":124.89494,"end":125.39494}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good morning. BEC. This is Piper.\n\nChannel 0: Hi, Piper. This is Henry. I'm calling from TechnoWand. Basically, I'm just looking to see if you can help me here. We basically had some discussions with Lauren a little while back, but we were told that she's now left the company.\n\nBut, basically, we got to the point where we had sent a quote for appraisal, and then we didn't sort of get any information back. And now we found out Lauren's gone. We're just trying to sort of see where the ball is rolling to or, you know, what needs to happen next. If you could help me out with that at all.\n\nChannel 1: Yeah. No. I can definitely help you. So where did you say you're from? TechnoWand?\n\nChannel 0: Techno one. Yes. That's correct.\n\nChannel 1: Yeah. No worries. Let me just write this down. I will go back... I can go back through...\n\nI do have access to Lauren's inbox, so I can go back and I can\n\nChannel 0: Perfect.\n\nChannel 1: have a look.\n\nChannel 0: Thank\n\nChannel 1: I will\n\nChannel 0: you.\n\nChannel 1: also pass it on to our CEO who can get into contact with you.\n\nChannel 0: Okay. I'm\n\nChannel 1: Yeah. I haven't heard anything about it since Lauren has left, but I will look into it, and then I can give you a callback.\n\nChannel 0: good. Amazing. Yes. That would be great. Thank you so much.\n\nChannel 1: No worries. Was your best contact ending in 459?\n\nChannel 0: Yes. That's the one. And I've also just got here some dates because I've got the the, you know, time tag of the email that was sent through. Did you want me to forward that to the in... Invite email as well or...\n\nChannel 1: Yeah. If you could actually forward it to\n\nChannel 0: Just\n\nChannel 1: the\n\nChannel 0: to help.\n\nChannel 1: admin email, that would be\n\nChannel 0: Admin.\n\nChannel 1: fantastic.\n\nChannel 0: Let me grab that one off here because I don't have that. That was admin@bec.studio?\n\nChannel 1: D e c dot studio? Yep.\n\nChannel 0: Yep. Okay. Awesome. I will send that one through just so you guys have\n\nChannel 1: No\n\nChannel 0: reference\n\nChannel 1: worries.\n\nChannel 0: of\n\nChannel 1: Thank\n\nChannel 0: what\n\nChannel 1: you so\n\nChannel 0: we're\n\nChannel 1: much.\n\nChannel 0: talking about. Thanks. Piper. Cheers. Bye for now.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":12.0,"end":12.48,"sentiment":"neutral","sentiment_score":0.2306765764951706},{"text":"BEC.","start":12.48,"end":12.96,"sentiment":"neutral","sentiment_score":0.08152123540639877},{"text":"This is Piper.","start":12.96,"end":13.78,"sentiment":"neutral","sentiment_score":0.0861445888876915}],"sentiment":"neutral","sentiment_score":0.13355135917663574,"channel":1,"num_words":6,"start":12.0,"end":13.78},{"sentences":[{"text":"Hi, Piper.","start":14.639999,"end":15.54,"sentiment":"neutral","sentiment_score":0.05696563795208931},{"text":"This is Henry.","start":15.635,"end":16.435,"sentiment":"neutral","sentiment_score":0.056381236761808395},{"text":"I'm calling from TechnoWand.","start":16.435,"end":17.815,"sentiment":"neutral","sentiment_score":0.05328839551657438},{"text":"Basically, I'm just looking to see if you can help me 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calls BEC looking for help with a quote for appraisal. The agent, Piper, informs him that Lauren has left the company and is not available to assist him. She takes note of Henry's contact information and promises to forward the quote to the appropriate email address."},"intents":{"segments":[{"text":"If you could help me out with that at all. Yeah.","start_word":101,"end_word":111,"intents":[{"intent":"Request assistance","confidence_score":0.040559914}]}]},"sentiments":{"segments":[{"text":"Good morning. BEC. This is Piper. Hi, Piper. This is Henry. I'm calling from TechnoWand. Basically, I'm just looking to see if you can help me here. We basically had some discussions with Lauren a little while back, but we were told that she's now left the company. But, basically, we got to the point where we had sent a quote for appraisal, and then we didn't sort of get any information back. And now we found out Lauren's gone. We're just trying to sort of see where the ball is rolling to or, you know, what needs to happen next. If you could help me out with that at all. Yeah. No. I can definitely help you. So where did you say you're from? TechnoWand? Techno one. Yes. That's correct. Yeah. No worries. Let me just write this down. I will go back... I can go back through... I do have access to Lauren's inbox, so I can go back and I Perfect. can have a look. Thank I will you. also pass it on to our CEO who can get into contact with you. Okay. I'm Yeah. I haven't heard anything about it since Lauren has left, but I will look into it, and then I can give you a callback. good.","start_word":0,"end_word":213,"sentiment":"neutral","sentiment_score":0.03923420235514641},{"text":"Amazing. Yes. That would be great. Thank you so much.","start_word":214,"end_word":223,"sentiment":"positive","sentiment_score":0.5343373417854309},{"text":"No worries. Was your best contact ending in 459? Yes. That's the one. And I've also just got here some dates because I've got the the, you know, time tag of the email that was sent through. Did you want me to forward that to the in... Invite email as well or... Yeah. If you could actually forward it to Just to the help. admin email, that would be Admin. fantastic. Let me grab that one off here because I don't have that. That was admin@bec.studio? D e c dot studio? Yep. Yep. Okay. Awesome. I will send that one through just so you guys have No reference worries. of Thank what you so we're much. talking about.","start_word":224,"end_word":341,"sentiment":"neutral","sentiment_score":0.06931013613939285},{"text":"Thanks.","start_word":342,"end_word":342,"sentiment":"positive","sentiment_score":0.3359139859676361},{"text":"Piper.","start_word":343,"end_word":343,"sentiment":"neutral","sentiment_score":0.24121730029582977},{"text":"Cheers.","start_word":344,"end_word":344,"sentiment":"positive","sentiment_score":0.4209254682064056},{"text":"Bye for now. Bye.","start_word":345,"end_word":348,"sentiment":"neutral","sentiment_score":0.2256462126970291}],"average":{"sentiment":"neutral","sentiment_score":0.07127416182537469}}}}