{"metadata":{"transaction_key":"deprecated","request_id":"019e95b9-e08c-78b1-8b77-8b6ba91533a4","sha256":"5c00fb114d4deaa749d2b7bcf0168500d1b72756aa6475c558dbc0485639c92c","created":"2026-06-05T03:00:48.662Z","duration":105.119934,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":306,"output_tokens":67},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":342,"output_tokens":342},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":342,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi. This is Andrew from Vigilance AI. Am I talking to Tayab? Good day to you, Tayab. Just a quick one. We are a cyber security company that runs an AISOC operation that plugs into your whole IT stack, like Microsoft three six five Azure, email, and firewall, and runs the alert investigation to response or to do the response for you. No rep no replace. Oh, fair. Well, would you still be open to seeing how we compare? Even if you stay with them, you'll negotiate better at renewal. I understand. But, just out of curiosity, can your team, realistically investigate a 100% of alerts you get without blowing the budget? Oh, so you mean they're an outsource SOC? I see. Well, thank you for sharing that. Well, again, I I really appreciate your time, Tayon.","confidence":0.99609375,"words":[{"word":"oh","start":2.8,"end":3.04,"confidence":0.9902344,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.051039017736911774},{"word":"hi","start":3.04,"end":3.4399998,"confidence":0.9970703,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.037260476499795914},{"word":"this","start":3.4399998,"end":3.76,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.0376044400036335},{"word":"is","start":3.76,"end":4.0,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03400232642889023},{"word":"andrew","start":4.0,"end":4.4,"confidence":1.0,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.04425862058997154},{"word":"from","start":4.4,"end":4.7999997,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.04047434031963349},{"word":"vigilance","start":4.7999997,"end":5.2999997,"confidence":0.9777832,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.04682335257530213},{"word":"ai","start":5.44,"end":5.7599998,"confidence":0.81152344,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.04727096110582352},{"word":"am","start":5.7599998,"end":6.0,"confidence":1.0,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.02895634062588215},{"word":"i","start":6.0,"end":6.08,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04033306986093521},{"word":"talking","start":6.08,"end":6.48,"confidence":0.99902344,"punctuated_word":"talking","sentiment":"neutral","sentiment_score":0.021902313455939293},{"word":"to","start":6.48,"end":6.72,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.031471576541662216},{"word":"tayab","start":6.72,"end":7.22,"confidence":0.8844401,"punctuated_word":"Tayab?","sentiment":"neutral","sentiment_score":0.033690791577100754},{"word":"good","start":10.719999,"end":11.12,"confidence":0.9667969,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.39301079511642456},{"word":"day","start":11.12,"end":11.36,"confidence":0.85839844,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.40780243277549744},{"word":"to","start":11.36,"end":11.5199995,"confidence":0.9980469,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3515939712524414},{"word":"you","start":11.5199995,"end":11.84,"confidence":0.9875488,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.4110174179077149},{"word":"tayab","start":11.84,"end":12.34,"confidence":1.0,"punctuated_word":"Tayab.","sentiment":"neutral","sentiment_score":0.3317622244358063},{"word":"just","start":12.639999,"end":12.88,"confidence":0.88720703,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.14858964085578918},{"word":"a","start":12.88,"end":12.96,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10845498740673064},{"word":"quick","start":12.96,"end":13.2,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.12137150019407272},{"word":"one","start":13.2,"end":13.5199995,"confidence":0.9406738,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.1289743036031723},{"word":"we","start":13.5199995,"end":13.679999,"confidence":0.99609375,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.08830917626619339},{"word":"are","start":13.679999,"end":13.84,"confidence":0.98828125,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.0833546593785286},{"word":"a","start":13.84,"end":14.0,"confidence":0.96875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.11099086701869965},{"word":"cyber","start":14.0,"end":14.5,"confidence":0.9506836,"punctuated_word":"cyber","sentiment":"neutral","sentiment_score":0.10256629437208176},{"word":"security","start":14.695,"end":15.014999,"confidence":0.99121094,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.07596706598997116},{"word":"company","start":15.014999,"end":15.495,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.10515374690294266},{"word":"that","start":15.495,"end":15.735,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08985776454210281},{"word":"runs","start":15.735,"end":15.974999,"confidence":1.0,"punctuated_word":"runs","sentiment":"neutral","sentiment_score":0.11462663114070892},{"word":"an","start":15.974999,"end":16.295,"confidence":0.99316406,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.11654200404882432},{"word":"aisoc","start":16.295,"end":16.795,"confidence":0.94628906,"punctuated_word":"AISOC","sentiment":"neutral","sentiment_score":0.10423355549573898},{"word":"operation","start":17.494999,"end":17.994999,"confidence":0.99902344,"punctuated_word":"operation","sentiment":"neutral","sentiment_score":0.12809522449970245},{"word":"that","start":18.215,"end":18.455,"confidence":0.9951172,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.12770842015743256},{"word":"plugs","start":18.455,"end":18.775,"confidence":0.9980469,"punctuated_word":"plugs","sentiment":"neutral","sentiment_score":0.12412570416927338},{"word":"into","start":18.775,"end":19.095,"confidence":0.9951172,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.13815070688724518},{"word":"your","start":19.095,"end":19.255,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1434299647808075},{"word":"whole","start":19.255,"end":19.575,"confidence":0.99902344,"punctuated_word":"whole","sentiment":"neutral","sentiment_score":0.12398243695497511},{"word":"it","start":19.575,"end":19.975,"confidence":0.9941406,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.10918379575014114},{"word":"stack","start":19.975,"end":20.475,"confidence":0.7583008,"punctuated_word":"stack,","sentiment":"neutral","sentiment_score":0.12475743889808656},{"word":"like","start":20.855,"end":21.175,"confidence":0.99902344,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.14005248248577118},{"word":"microsoft","start":21.175,"end":21.675,"confidence":0.9604492,"punctuated_word":"Microsoft","sentiment":"neutral","sentiment_score":0.14915116131305697},{"word":"three","start":21.735,"end":22.055,"confidence":0.9980469,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.11773227900266647},{"word":"six","start":22.055,"end":22.295,"confidence":0.88427734,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.09801600873470306},{"word":"five","start":22.295,"end":22.795,"confidence":0.9980469,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.11572062969207764},{"word":"azure","start":23.015,"end":23.515,"confidence":0.6645508,"punctuated_word":"Azure,","sentiment":"neutral","sentiment_score":0.13546785712242126},{"word":"email","start":23.575,"end":24.055,"confidence":0.95996094,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":0.11795669794082642},{"word":"and","start":24.055,"end":24.295,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10506687313318253},{"word":"firewall","start":24.295,"end":24.795,"confidence":0.79541016,"punctuated_word":"firewall,","sentiment":"neutral","sentiment_score":0.0908459573984146},{"word":"and","start":25.415,"end":25.654999,"confidence":0.96777344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06982075423002243},{"word":"runs","start":25.654999,"end":26.055,"confidence":0.95166016,"punctuated_word":"runs","sentiment":"neutral","sentiment_score":0.06541762501001358},{"word":"the","start":26.055,"end":26.215,"confidence":0.9506836,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07750889658927917},{"word":"alert","start":26.215,"end":26.715,"confidence":0.7895508,"punctuated_word":"alert","sentiment":"neutral","sentiment_score":0.04905200749635696},{"word":"investigation","start":26.855,"end":27.355,"confidence":0.9970703,"punctuated_word":"investigation","sentiment":"neutral","sentiment_score":0.04879327863454819},{"word":"to","start":27.895,"end":28.395,"confidence":0.77246094,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05934764072299003},{"word":"response","start":28.98,"end":29.3,"confidence":0.88134766,"punctuated_word":"response","sentiment":"neutral","sentiment_score":0.046553995460271835},{"word":"or","start":29.3,"end":29.699999,"confidence":0.5913086,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.05030495673418045},{"word":"to","start":29.699999,"end":29.86,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05657222867012024},{"word":"do","start":29.86,"end":30.02,"confidence":0.9980469,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.06491228938102722},{"word":"the","start":30.02,"end":30.52,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06375166773796082},{"word":"response","start":30.66,"end":31.16,"confidence":0.6064453,"punctuated_word":"response","sentiment":"neutral","sentiment_score":0.015237541869282722},{"word":"for","start":31.3,"end":31.8,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.01880749501287937},{"word":"you","start":31.939999,"end":32.44,"confidence":0.9567871,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.05864454805850983},{"word":"no","start":32.579998,"end":32.82,"confidence":0.8881836,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.010524198412895204},{"word":"rep","start":32.82,"end":33.059998,"confidence":0.5961914,"punctuated_word":"rep","sentiment":"neutral","sentiment_score":-0.05786900222301483},{"word":"no","start":33.14,"end":33.3,"confidence":0.9980469,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.05998839810490608},{"word":"replace","start":33.3,"end":33.8,"confidence":0.97509766,"punctuated_word":"replace.","sentiment":"neutral","sentiment_score":-0.06270577013492584},{"word":"oh","start":47.945,"end":48.345,"confidence":0.7753906,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.12453233450651167},{"word":"fair","start":48.345,"end":48.825,"confidence":0.99853516,"punctuated_word":"fair.","sentiment":"neutral","sentiment_score":0.13879841566085815},{"word":"well","start":48.985,"end":49.305,"confidence":0.97924805,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.0824110209941864},{"word":"would","start":49.305,"end":49.545002,"confidence":0.99609375,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.07184326648712158},{"word":"you","start":49.545002,"end":49.705,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08333408087491989},{"word":"still","start":49.705,"end":50.025,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.07696787267923355},{"word":"be","start":50.025,"end":50.185,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.058724064379930496},{"word":"open","start":50.185,"end":50.585,"confidence":1.0,"punctuated_word":"open","sentiment":"neutral","sentiment_score":0.0523487776517868},{"word":"to","start":50.585,"end":50.825,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05462422966957092},{"word":"seeing","start":50.825,"end":51.145,"confidence":0.984375,"punctuated_word":"seeing","sentiment":"neutral","sentiment_score":0.0514252595603466},{"word":"how","start":51.145,"end":51.305,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.0487101748585701},{"word":"we","start":51.305,"end":51.545002,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.05872850120067597},{"word":"compare","start":51.545002,"end":52.045002,"confidence":0.9812012,"punctuated_word":"compare?","sentiment":"neutral","sentiment_score":0.051358096301555634},{"word":"even","start":52.585,"end":52.905,"confidence":1.0,"punctuated_word":"Even","sentiment":"neutral","sentiment_score":0.00008052214980125427},{"word":"if","start":52.905,"end":52.985,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.010294994339346886},{"word":"you","start":52.985,"end":53.225,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.006280664354562759},{"word":"stay","start":53.225,"end":53.465,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.015068881213665009},{"word":"with","start":53.465,"end":53.625,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.006316348910331726},{"word":"them","start":53.625,"end":53.865,"confidence":0.99853516,"punctuated_word":"them,","sentiment":"neutral","sentiment_score":0.014317329972982408},{"word":"you'll","start":53.865,"end":54.185,"confidence":0.9970703,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.01846236176788807},{"word":"negotiate","start":54.185,"end":54.685,"confidence":1.0,"punctuated_word":"negotiate","sentiment":"neutral","sentiment_score":-0.004589587450027466},{"word":"better","start":54.745003,"end":55.145,"confidence":1.0,"punctuated_word":"better","sentiment":"neutral","sentiment_score":-0.0035884901881217957},{"word":"at","start":55.145,"end":55.625,"confidence":0.9980469,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.0308205746114254},{"word":"renewal","start":55.625,"end":56.125,"confidence":0.9523926,"punctuated_word":"renewal.","sentiment":"neutral","sentiment_score":-0.018337219953536987},{"word":"i","start":65.65,"end":65.89,"confidence":0.9550781,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.021608740091323853},{"word":"understand","start":65.89,"end":66.37,"confidence":0.9597168,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":-0.023466680198907852},{"word":"but","start":66.37,"end":66.61,"confidence":0.7910156,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":0.009323954582214355},{"word":"just","start":67.09,"end":67.41,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0193338543176651},{"word":"out","start":67.41,"end":67.57,"confidence":0.99902344,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.01349932700395584},{"word":"of","start":67.57,"end":67.81,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.009446699172258375},{"word":"curiosity","start":67.81,"end":68.31,"confidence":0.95336914,"punctuated_word":"curiosity,","sentiment":"neutral","sentiment_score":0.024708284065127373},{"word":"can","start":69.09,"end":69.33,"confidence":0.99609375,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.037393491715192795},{"word":"your","start":69.33,"end":69.57,"confidence":0.97998047,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.016858737915754318},{"word":"team","start":69.57,"end":69.97,"confidence":0.80981445,"punctuated_word":"team,","sentiment":"neutral","sentiment_score":0.032224662601947784},{"word":"realistically","start":70.29,"end":70.79,"confidence":1.0,"punctuated_word":"realistically","sentiment":"neutral","sentiment_score":0.046148594468832016},{"word":"investigate","start":71.25,"end":71.75,"confidence":0.9941406,"punctuated_word":"investigate","sentiment":"neutral","sentiment_score":0.028130631893873215},{"word":"a","start":71.97,"end":72.13,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.047010183334350586},{"word":"100%","start":72.13,"end":72.85,"confidence":0.9995117,"punctuated_word":"100%","sentiment":"neutral","sentiment_score":0.05858549103140831},{"word":"of","start":72.85,"end":73.17,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04914941266179085},{"word":"alerts","start":73.17,"end":73.67,"confidence":0.99902344,"punctuated_word":"alerts","sentiment":"neutral","sentiment_score":0.04249989241361618},{"word":"you","start":73.815,"end":74.135,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.048886317759752274},{"word":"get","start":74.135,"end":74.295006,"confidence":0.9291992,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.061823032796382904},{"word":"without","start":74.295006,"end":74.795006,"confidence":0.99902344,"punctuated_word":"without","sentiment":"neutral","sentiment_score":0.021175533533096313},{"word":"blowing","start":74.855,"end":75.175,"confidence":1.0,"punctuated_word":"blowing","sentiment":"neutral","sentiment_score":-0.033021364361047745},{"word":"the","start":75.175,"end":75.335,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.015551354736089706},{"word":"budget","start":75.335,"end":75.835,"confidence":0.9951172,"punctuated_word":"budget?","sentiment":"neutral","sentiment_score":-0.0203289408236742},{"word":"oh","start":87.2,"end":87.439995,"confidence":0.7890625,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.011389114893972874},{"word":"so","start":87.439995,"end":87.6,"confidence":0.9970703,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.008657457306981087},{"word":"you","start":87.6,"end":87.68,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.008735403418540955},{"word":"mean","start":87.68,"end":87.92,"confidence":1.0,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.010132675990462303},{"word":"they're","start":87.92,"end":88.159996,"confidence":0.9716797,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.005665712058544159},{"word":"an","start":88.159996,"end":88.56,"confidence":0.99609375,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.008427640423178673},{"word":"outsource","start":88.56,"end":89.06,"confidence":0.7910156,"punctuated_word":"outsource","sentiment":"neutral","sentiment_score":-0.0032070130109786987},{"word":"soc","start":89.28,"end":89.78,"confidence":0.9099121,"punctuated_word":"SOC?","sentiment":"neutral","sentiment_score":-0.005436008330434561},{"word":"i","start":94.48493,"end":94.80493,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.030074013397097588},{"word":"see","start":94.80493,"end":95.20493,"confidence":0.9995117,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.04984718933701515},{"word":"well","start":95.20493,"end":95.70493,"confidence":0.99658203,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.18634356558322904},{"word":"thank","start":96.16493,"end":96.324936,"confidence":0.72998047,"punctuated_word":"thank","sentiment":"neutral","sentiment_score":0.32059770822525024},{"word":"you","start":96.324936,"end":96.48493,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.31333595514297485},{"word":"for","start":96.48493,"end":96.72494,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.36970967054367065},{"word":"sharing","start":96.72494,"end":97.12493,"confidence":1.0,"punctuated_word":"sharing","sentiment":"neutral","sentiment_score":0.27419883012771606},{"word":"that","start":97.12493,"end":97.62493,"confidence":1.0,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.28172990679740906},{"word":"well","start":97.924934,"end":98.424934,"confidence":0.99121094,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.07622504234313965},{"word":"again","start":98.48493,"end":98.88493,"confidence":0.9875488,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.0006586797535419464},{"word":"i","start":98.88493,"end":99.12493,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.3018696904182434},{"word":"i","start":99.12493,"end":99.20493,"confidence":0.89746094,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.48870572447776794},{"word":"really","start":99.20493,"end":99.44493,"confidence":0.99902344,"punctuated_word":"really","sentiment":"positive","sentiment_score":0.5504381656646729},{"word":"appreciate","start":99.44493,"end":99.924934,"confidence":1.0,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.4802962839603424},{"word":"your","start":99.924934,"end":100.16493,"confidence":0.9980469,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.5154593586921692},{"word":"time","start":100.16493,"end":100.66493,"confidence":0.9597168,"punctuated_word":"time,","sentiment":"positive","sentiment_score":0.6152050495147705},{"word":"tayon","start":100.80493,"end":101.30493,"confidence":0.47888184,"punctuated_word":"Tayon.","sentiment":"positive","sentiment_score":0.5873461961746216}],"paragraphs":{"transcript":"\nOh, hi. This is Andrew from Vigilance AI. Am I talking to Tayab? Good day to you, Tayab. Just a quick one.\n\nWe are a cyber security company that runs an AISOC operation that plugs into your whole IT stack, like Microsoft three six five Azure, email, and firewall, and runs the alert investigation to response or to do the response for you. No rep no replace. Oh, fair. Well, would you still be open to seeing how we compare? Even if you stay with them, you'll negotiate better at renewal.\n\nI understand. But, just out of curiosity, can your team, realistically investigate a 100% of alerts you get without blowing the budget? Oh, so you mean they're an outsource SOC? I see. Well, thank you for sharing that.\n\nWell, again, I I really appreciate your time, Tayon.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":2.8,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.044149747118353844},{"text":"This is Andrew from Vigilance AI.","start":3.4399998,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.04173900683720907},{"text":"Am I talking to Tayab?","start":5.7599998,"end":7.22,"sentiment":"neutral","sentiment_score":0.031270818412303926},{"text":"Good day to you, Tayab.","start":10.719999,"end":12.34,"sentiment":"positive","sentiment_score":0.3790373682975769},{"text":"Just a quick one.","start":12.639999,"end":13.5199995,"sentiment":"neutral","sentiment_score":0.12684760801494122}],"sentiment":"neutral","sentiment_score":0.13171204094859687,"num_words":22,"start":2.8,"end":13.5199995},{"sentences":[{"text":"We are a cyber security company that runs an AISOC operation that plugs into your whole IT stack, like Microsoft three six five Azure, email, and firewall, and runs the alert investigation to response or to do the response for you.","start":13.5199995,"end":32.44,"sentiment":"neutral","sentiment_score":0.09331147145570778},{"text":"No rep no replace.","start":32.579998,"end":33.8,"sentiment":"neutral","sentiment_score":-0.04777184221893549},{"text":"Oh, fair.","start":47.945,"end":48.825,"sentiment":"neutral","sentiment_score":0.13166537508368492},{"text":"Well, would you still be open to seeing how we compare?","start":48.985,"end":52.045002,"sentiment":"neutral","sentiment_score":0.06277048587799072},{"text":"Even if you stay with them, you'll negotiate better at renewal.","start":52.585,"end":56.125,"sentiment":"neutral","sentiment_score":-0.0026622936129570007}],"sentiment":"neutral","sentiment_score":0.0660754177665365,"num_words":69,"start":13.5199995,"end":56.125},{"sentences":[{"text":"I understand.","start":65.65,"end":66.37,"sentiment":"neutral","sentiment_score":-0.022537710145115852},{"text":"But, just out of curiosity, can your team, realistically investigate a 100% of alerts you get without blowing the budget?","start":66.37,"end":75.835,"sentiment":"neutral","sentiment_score":0.024864822067320345},{"text":"Oh, so you mean they're an outsource SOC?","start":87.2,"end":89.78,"sentiment":"neutral","sentiment_score":-0.007706378179136664},{"text":"I see.","start":94.48493,"end":95.20493,"sentiment":"neutral","sentiment_score":0.03996060136705637},{"text":"Well, thank you for sharing that.","start":95.20493,"end":97.62493,"sentiment":"neutral","sentiment_score":0.29098593940337497}],"sentiment":"neutral","sentiment_score":0.05832649565203801,"num_words":38,"start":65.65,"end":97.62493},{"sentences":[{"text":"Well, again, I I really appreciate your time, Tayon.","start":97.924934,"end":101.30493,"sentiment":"positive","sentiment_score":0.4018004656665855}],"sentiment":"positive","sentiment_score":0.4018004656665855,"num_words":9,"start":97.924934,"end":101.30493}]}}]},{"alternatives":[{"transcript":"Hi there. Speaking. Yes. Okay. Alright. Right. So I understand, but we already have a cybersecurity partner who does all of this for us. They're called Secoro, and we're just happy with them. Maybe maybe not just yet because, yeah. Not not right away. Look, yes, that's we're all happy with our current provider and they do a good job at it. They're a national partner with us for quite a number of years. So we're not looking to make any change. Yeah. They're an outside partner. Not a problem. Have a good one. Bye. Bye.","confidence":0.9921875,"words":[{"word":"hi","start":0.48,"end":0.98,"confidence":0.9633789,"punctuated_word":"Hi","sentiment":"neutral","sentiment_score":0.030406087636947632},{"word":"there","start":4.24,"end":4.74,"confidence":0.98657227,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.0513826459646225},{"word":"speaking","start":8.0,"end":8.5,"confidence":0.9226074,"punctuated_word":"Speaking.","sentiment":"neutral","sentiment_score":0.03625605255365372},{"word":"yes","start":8.559999,"end":9.059999,"confidence":0.97802734,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.1683630347251892},{"word":"okay","start":25.645,"end":26.145,"confidence":0.84399414,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07380875945091248},{"word":"alright","start":29.565,"end":30.065,"confidence":0.8898926,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.06733196973800659},{"word":"right","start":30.45,"end":30.95,"confidence":0.888916,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":0.04156675189733505},{"word":"so","start":31.810001,"end":32.31,"confidence":0.69921875,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05749239772558212},{"word":"i","start":34.37,"end":34.61,"confidence":0.69433594,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0010569393634796145},{"word":"understand","start":34.61,"end":35.11,"confidence":0.82006836,"punctuated_word":"understand,","sentiment":"neutral","sentiment_score":0.017842285335063934},{"word":"but","start":35.25,"end":35.75,"confidence":0.9951172,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.02749495953321457},{"word":"we","start":35.81,"end":36.13,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.07191789150238037},{"word":"already","start":36.13,"end":36.61,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.08891802281141281},{"word":"have","start":36.61,"end":36.93,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0860273689031601},{"word":"a","start":36.93,"end":37.09,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10087691247463226},{"word":"cybersecurity","start":37.09,"end":37.59,"confidence":0.7314453,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":0.04561697691679001},{"word":"partner","start":38.05,"end":38.53,"confidence":0.9941406,"punctuated_word":"partner","sentiment":"neutral","sentiment_score":0.08840474486351013},{"word":"who","start":38.53,"end":38.690002,"confidence":0.9951172,"punctuated_word":"who","sentiment":"neutral","sentiment_score":0.1418323665857315},{"word":"does","start":38.690002,"end":38.93,"confidence":1.0,"punctuated_word":"does","sentiment":"neutral","sentiment_score":0.1745384931564331},{"word":"all","start":38.93,"end":39.09,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.17430979013442993},{"word":"of","start":39.09,"end":39.25,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.15139472484588623},{"word":"this","start":39.25,"end":39.49,"confidence":0.9819336,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.16905610263347626},{"word":"for","start":39.49,"end":39.65,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1362384408712387},{"word":"us","start":39.65,"end":40.15,"confidence":0.9970703,"punctuated_word":"us.","sentiment":"neutral","sentiment_score":0.1172085627913475},{"word":"they're","start":41.97,"end":42.29,"confidence":0.92211914,"punctuated_word":"They're","sentiment":"neutral","sentiment_score":0.2210739552974701},{"word":"called","start":42.29,"end":42.690002,"confidence":0.98291016,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.17780762910842896},{"word":"secoro","start":42.690002,"end":43.190002,"confidence":0.60929364,"punctuated_word":"Secoro,","sentiment":"neutral","sentiment_score":0.2403731644153595},{"word":"and","start":43.49,"end":43.99,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.18392956256866455},{"word":"we're","start":44.45,"end":44.690002,"confidence":0.97558594,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.2736774682998657},{"word":"just","start":44.690002,"end":45.045,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.21038168668746948},{"word":"happy","start":45.204998,"end":45.524998,"confidence":0.94970703,"punctuated_word":"happy","sentiment":"neutral","sentiment_score":0.2115931212902069},{"word":"with","start":45.524998,"end":46.024998,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.2588579058647156},{"word":"them","start":53.125,"end":53.625,"confidence":0.99902344,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":-0.005617584101855755},{"word":"maybe","start":58.484997,"end":58.984997,"confidence":0.74853516,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.011054221540689468},{"word":"maybe","start":59.125,"end":59.524998,"confidence":0.9873047,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.007837202399969101},{"word":"not","start":59.524998,"end":59.925,"confidence":0.9980469,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.025380555540323257},{"word":"just","start":59.925,"end":60.245,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.021841639652848244},{"word":"yet","start":60.245,"end":60.484997,"confidence":1.0,"punctuated_word":"yet","sentiment":"neutral","sentiment_score":-0.02563539892435074},{"word":"because","start":60.484997,"end":60.984997,"confidence":0.7416992,"punctuated_word":"because,","sentiment":"neutral","sentiment_score":-0.03352290391921997},{"word":"yeah","start":61.870003,"end":62.350002,"confidence":0.84716797,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.031073346734046936},{"word":"not","start":62.350002,"end":62.59,"confidence":0.99609375,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.05596455931663513},{"word":"not","start":62.59,"end":62.91,"confidence":0.96533203,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.06287460029125214},{"word":"right","start":62.91,"end":63.230003,"confidence":0.9970703,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.05012056604027748},{"word":"away","start":63.230003,"end":63.730003,"confidence":0.99658203,"punctuated_word":"away.","sentiment":"neutral","sentiment_score":-0.0539795383810997},{"word":"look","start":76.774994,"end":77.09499,"confidence":0.859375,"punctuated_word":"Look,","sentiment":"neutral","sentiment_score":0.0583021454513073},{"word":"yes","start":77.09499,"end":77.335,"confidence":0.7609863,"punctuated_word":"yes,","sentiment":"neutral","sentiment_score":0.0924939215183258},{"word":"that's","start":77.335,"end":77.575,"confidence":0.8605957,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.123613640666008},{"word":"we're","start":77.735,"end":78.055,"confidence":0.9560547,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.23930637538433075},{"word":"all","start":78.055,"end":78.215,"confidence":0.9980469,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.29238471388816833},{"word":"happy","start":78.215,"end":78.454994,"confidence":1.0,"punctuated_word":"happy","sentiment":"neutral","sentiment_score":0.19928938150405884},{"word":"with","start":78.454994,"end":78.695,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.2340375781059265},{"word":"our","start":78.695,"end":78.935,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.2036077231168747},{"word":"current","start":78.935,"end":79.255,"confidence":0.99902344,"punctuated_word":"current","sentiment":"neutral","sentiment_score":0.21827572584152224},{"word":"provider","start":79.255,"end":79.575,"confidence":0.9863281,"punctuated_word":"provider","sentiment":"neutral","sentiment_score":0.20786792039871216},{"word":"and","start":79.575,"end":79.735,"confidence":0.70996094,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.22782057523727417},{"word":"they","start":79.735,"end":79.975,"confidence":0.99902344,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.33016154170036316},{"word":"do","start":79.975,"end":80.134995,"confidence":0.9951172,"punctuated_word":"do","sentiment":"positive","sentiment_score":0.4342079162597656},{"word":"a","start":80.134995,"end":80.215,"confidence":0.9980469,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.38341838121414185},{"word":"good","start":80.215,"end":80.454994,"confidence":0.99902344,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.31517669558525085},{"word":"job","start":80.454994,"end":80.695,"confidence":1.0,"punctuated_word":"job","sentiment":"neutral","sentiment_score":0.32836925983428955},{"word":"at","start":80.695,"end":80.854996,"confidence":0.73583984,"punctuated_word":"at","sentiment":"positive","sentiment_score":0.38558101654052734},{"word":"it","start":80.854996,"end":81.015,"confidence":0.9926758,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.2557756304740906},{"word":"they're","start":81.015,"end":81.255,"confidence":0.77246094,"punctuated_word":"They're","sentiment":"neutral","sentiment_score":0.09419753402471542},{"word":"a","start":81.255,"end":81.335,"confidence":0.63134766,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.100225992500782},{"word":"national","start":81.335,"end":81.814995,"confidence":0.9970703,"punctuated_word":"national","sentiment":"neutral","sentiment_score":0.09595423191785812},{"word":"partner","start":81.814995,"end":82.215,"confidence":0.81152344,"punctuated_word":"partner","sentiment":"neutral","sentiment_score":0.09214618057012558},{"word":"with","start":82.215,"end":82.454994,"confidence":0.9013672,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07856394350528717},{"word":"us","start":82.454994,"end":82.695,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.08564940840005875},{"word":"for","start":82.695,"end":83.015,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07739497721195221},{"word":"quite","start":83.015,"end":83.335,"confidence":0.99121094,"punctuated_word":"quite","sentiment":"neutral","sentiment_score":0.049344517290592194},{"word":"a","start":83.335,"end":83.41499,"confidence":0.9604492,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07134175300598145},{"word":"number","start":83.41499,"end":83.735,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.100785031914711},{"word":"of","start":83.735,"end":83.895,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.09847014397382736},{"word":"years","start":83.895,"end":84.375,"confidence":0.7390137,"punctuated_word":"years.","sentiment":"neutral","sentiment_score":0.07189784944057465},{"word":"so","start":84.375,"end":84.615,"confidence":0.9892578,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04469232261180878},{"word":"we're","start":84.615,"end":84.774994,"confidence":0.9350586,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.12329000234603882},{"word":"not","start":84.774994,"end":84.935,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.15083758533000946},{"word":"looking","start":84.935,"end":85.255,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.15058310329914093},{"word":"to","start":85.255,"end":85.41499,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.16887183487415314},{"word":"make","start":85.41499,"end":85.575,"confidence":0.9970703,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.20166590809822085},{"word":"any","start":85.575,"end":85.814995,"confidence":0.99609375,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.2133258581161499},{"word":"change","start":85.814995,"end":86.314995,"confidence":0.9711914,"punctuated_word":"change.","sentiment":"neutral","sentiment_score":-0.20868729054927823},{"word":"yeah","start":90.77,"end":91.09,"confidence":0.7385254,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0009352117776870728},{"word":"they're","start":91.09,"end":91.25,"confidence":0.95751953,"punctuated_word":"They're","sentiment":"neutral","sentiment_score":0.008134063333272934},{"word":"an","start":91.25,"end":91.49,"confidence":0.9707031,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.00559152290225029},{"word":"outside","start":91.49,"end":91.89,"confidence":0.9921875,"punctuated_word":"outside","sentiment":"neutral","sentiment_score":0.015375159680843352},{"word":"partner","start":91.89,"end":92.39,"confidence":0.99609375,"punctuated_word":"partner.","sentiment":"neutral","sentiment_score":0.007472755387425423},{"word":"not","start":98.29,"end":98.45,"confidence":0.93603516,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":0.07105552405118942},{"word":"a","start":98.45,"end":98.53,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04765759035944939},{"word":"problem","start":98.53,"end":99.03,"confidence":0.9980469,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.018128499388694763},{"word":"have","start":101.80487,"end":102.12487,"confidence":0.35668945,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.5115324258804321},{"word":"a","start":102.12487,"end":102.20487,"confidence":0.9970703,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5187132954597473},{"word":"good","start":102.20487,"end":102.36487,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.4424679577350617},{"word":"one","start":102.36487,"end":102.52487,"confidence":0.94433594,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.4490594267845154},{"word":"bye","start":102.52487,"end":102.92487,"confidence":0.54907227,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.17800813913345337},{"word":"bye","start":102.92487,"end":103.42487,"confidence":0.9453125,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.08293747901916504}],"paragraphs":{"transcript":"\nHi there. Speaking. Yes. Okay. Alright.\n\nRight. So I understand, but we already have a cybersecurity partner who does all of this for us. They're called Secoro, and we're just happy with them. Maybe maybe not just yet because, yeah. Not not right away.\n\nLook, yes, that's we're all happy with our current provider and they do a good job at it. They're a national partner with us for quite a number of years. So we're not looking to make any change. Yeah. They're an outside partner.\n\nNot a problem. Have a good one. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi there.","start":0.48,"end":4.74,"sentiment":"neutral","sentiment_score":0.040894366800785065},{"text":"Speaking.","start":8.0,"end":8.5,"sentiment":"neutral","sentiment_score":0.03625605255365372},{"text":"Yes.","start":8.559999,"end":9.059999,"sentiment":"neutral","sentiment_score":0.1683630347251892},{"text":"Okay.","start":25.645,"end":26.145,"sentiment":"neutral","sentiment_score":0.07380875945091248},{"text":"Alright.","start":29.565,"end":30.065,"sentiment":"neutral","sentiment_score":0.06733196973800659}],"sentiment":"neutral","sentiment_score":0.07125809167822202,"num_words":6,"start":0.48,"end":30.065},{"sentences":[{"text":"Right.","start":30.45,"end":30.95,"sentiment":"neutral","sentiment_score":0.04156675189733505},{"text":"So I understand, but we already have a cybersecurity partner who does all of this for us.","start":31.810001,"end":40.15,"sentiment":"neutral","sentiment_score":0.097072175320457},{"text":"They're called Secoro, and we're just happy with them.","start":41.97,"end":53.625,"sentiment":"neutral","sentiment_score":0.19689743438114723},{"text":"Maybe maybe not just yet because, yeah.","start":58.484997,"end":62.350002,"sentiment":"neutral","sentiment_score":-0.022335038387349675},{"text":"Not not right away.","start":62.350002,"end":63.730003,"sentiment":"neutral","sentiment_score":-0.05573481600731611}],"sentiment":"neutral","sentiment_score":0.08117331865880835,"num_words":38,"start":30.45,"end":63.730003},{"sentences":[{"text":"Look, yes, that's we're all happy with our current provider and they do a good job at it.","start":76.774994,"end":81.015,"sentiment":"neutral","sentiment_score":0.25164945237338543},{"text":"They're a national partner with us for quite a number of years.","start":81.015,"end":84.375,"sentiment":"neutral","sentiment_score":0.0846642969797055},{"text":"So we're not looking to make any change.","start":84.375,"end":86.314995,"sentiment":"neutral","sentiment_score":-0.1577442381531},{"text":"Yeah.","start":90.77,"end":91.09,"sentiment":"neutral","sentiment_score":0.0009352117776870728},{"text":"They're an outside partner.","start":91.09,"end":92.39,"sentiment":"neutral","sentiment_score":0.009143375325948}],"sentiment":"neutral","sentiment_score":0.10049340731009494,"num_words":43,"start":76.774994,"end":92.39},{"sentences":[{"text":"Not a problem.","start":98.29,"end":99.03,"sentiment":"neutral","sentiment_score":0.045613871266444526},{"text":"Have a good one.","start":101.80487,"end":102.52487,"sentiment":"positive","sentiment_score":0.4804432764649391},{"text":"Bye.","start":102.52487,"end":102.92487,"sentiment":"neutral","sentiment_score":0.17800813913345337},{"text":"Bye.","start":102.92487,"end":103.42487,"sentiment":"neutral","sentiment_score":0.08293747901916504}],"sentiment":"neutral","sentiment_score":0.2577289264235232,"num_words":9,"start":98.29,"end":103.42487}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi\n\nChannel 0: Oh, hi. This is Andrew\n\nChannel 1: there.\n\nChannel 0: from Vigilance AI. Am I talking to Tayab?\n\nChannel 1: Speaking. Yes.\n\nChannel 0: Good day to you, Tayab. Just a quick one. We are a cyber security company that runs an AISOC operation that plugs into your whole IT stack, like Microsoft three six five Azure, email, and firewall, and\n\nChannel 1: Okay.\n\nChannel 0: runs the alert investigation to response or\n\nChannel 1: Alright.\n\nChannel 0: to do the\n\nChannel 1: Right.\n\nChannel 0: response for\n\nChannel 1: So\n\nChannel 0: you. No rep no replace.\n\nChannel 1: I understand, but we already have a cybersecurity partner who does all of this for us. They're called Secoro, and we're just happy with\n\nChannel 0: Oh, fair. Well, would you still be open to seeing how we compare? Even if you\n\nChannel 1: them.\n\nChannel 0: stay with them, you'll negotiate better at renewal.\n\nChannel 1: Maybe maybe not just yet because, yeah. Not not right away.\n\nChannel 0: I understand. But, just out of curiosity, can your team, realistically investigate a 100% of alerts you get without blowing the budget?\n\nChannel 1: Look, yes, that's we're all happy with our current provider and they do a good job at it. They're a national partner with us for quite a number of years. So we're not looking to make any change.\n\nChannel 0: Oh, so you mean they're an outsource SOC?\n\nChannel 1: Yeah. They're an outside partner.\n\nChannel 0: I see. Well, thank you for sharing that. Well,\n\nChannel 1: Not a\n\nChannel 0: again,\n\nChannel 1: problem.\n\nChannel 0: I I really appreciate your time, Tayon.\n\nChannel 1: Have a good one. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.030406087636947632}],"sentiment":"neutral","sentiment_score":0.030406087636947632,"channel":1,"num_words":1,"start":0.48,"end":0.98},{"sentences":[{"text":"Oh, hi.","start":2.8,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.044149747118353844},{"text":"This is Andrew","start":3.4399998,"end":4.4,"sentiment":"neutral","sentiment_score":0.03862179567416509}],"sentiment":"neutral","sentiment_score":0.04083297625184059,"channel":0,"num_words":5,"start":2.8,"end":4.4},{"sentences":[{"text":"there.","start":4.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.0513826459646225}],"sentiment":"neutral","sentiment_score":0.0513826459646225,"channel":1,"num_words":1,"start":4.24,"end":4.74},{"sentences":[{"text":"from Vigilance AI.","start":4.4,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.044856218000253044},{"text":"Am I talking to Tayab?","start":5.7599998,"end":7.22,"sentiment":"neutral","sentiment_score":0.031270818412303926}],"sentiment":"neutral","sentiment_score":0.03636534325778484,"channel":0,"num_words":8,"start":4.4,"end":7.22},{"sentences":[{"text":"Speaking.","start":8.0,"end":8.5,"sentiment":"neutral","sentiment_score":0.03625605255365372},{"text":"Yes.","start":8.559999,"end":9.059999,"sentiment":"neutral","sentiment_score":0.1683630347251892}],"sentiment":"neutral","sentiment_score":0.10230954363942146,"channel":1,"num_words":2,"start":8.0,"end":9.059999},{"sentences":[{"text":"Good day to you, Tayab.","start":10.719999,"end":12.34,"sentiment":"positive","sentiment_score":0.3790373682975769},{"text":"Just a quick one.","start":12.639999,"end":13.5199995,"sentiment":"neutral","sentiment_score":0.12684760801494122},{"text":"We are a cyber security company that runs an AISOC operation that plugs into your whole IT stack, like Microsoft three six five Azure, email, and firewall, and","start":13.5199995,"end":25.654999,"sentiment":"neutral","sentiment_score":0.11253093422523566}],"sentiment":"neutral","sentiment_score":0.15009306572579048,"channel":0,"num_words":37,"start":10.719999,"end":25.654999},{"sentences":[{"text":"Okay.","start":25.645,"end":26.145,"sentiment":"neutral","sentiment_score":0.07380875945091248}],"sentiment":"neutral","sentiment_score":0.07380875945091248,"channel":1,"num_words":1,"start":25.645,"end":26.145},{"sentences":[{"text":"runs the alert investigation to response or","start":25.654999,"end":29.699999,"sentiment":"neutral","sentiment_score":0.05671120009252003}],"sentiment":"neutral","sentiment_score":0.05671120009252003,"channel":0,"num_words":7,"start":25.654999,"end":29.699999},{"sentences":[{"text":"Alright.","start":29.565,"end":30.065,"sentiment":"neutral","sentiment_score":0.06733196973800659}],"sentiment":"neutral","sentiment_score":0.06733196973800659,"channel":1,"num_words":1,"start":29.565,"end":30.065},{"sentences":[{"text":"to do the","start":29.699999,"end":30.52,"sentiment":"neutral","sentiment_score":0.061745395263036094}],"sentiment":"neutral","sentiment_score":0.061745395263036094,"channel":0,"num_words":3,"start":29.699999,"end":30.52},{"sentences":[{"text":"Right.","start":30.45,"end":30.95,"sentiment":"neutral","sentiment_score":0.04156675189733505}],"sentiment":"neutral","sentiment_score":0.04156675189733505,"channel":1,"num_words":1,"start":30.45,"end":30.95},{"sentences":[{"text":"response for","start":30.66,"end":31.8,"sentiment":"neutral","sentiment_score":0.017022518441081047}],"sentiment":"neutral","sentiment_score":0.017022518441081047,"channel":0,"num_words":2,"start":30.66,"end":31.8},{"sentences":[{"text":"So","start":31.810001,"end":32.31,"sentiment":"neutral","sentiment_score":0.05749239772558212}],"sentiment":"neutral","sentiment_score":0.05749239772558212,"channel":1,"num_words":1,"start":31.810001,"end":32.31},{"sentences":[{"text":"you.","start":31.939999,"end":32.44,"sentiment":"neutral","sentiment_score":0.05864454805850983},{"text":"No rep no replace.","start":32.579998,"end":33.8,"sentiment":"neutral","sentiment_score":-0.04777184221893549}],"sentiment":"neutral","sentiment_score":-0.026488564163446426,"channel":0,"num_words":5,"start":31.939999,"end":33.8},{"sentences":[{"text":"I understand, but we already have a cybersecurity partner who does all of this for us.","start":34.37,"end":40.15,"sentiment":"neutral","sentiment_score":0.09954591142013669},{"text":"They're called Secoro, and we're just happy with","start":41.97,"end":46.024998,"sentiment":"neutral","sentiment_score":0.2222118116915226}],"sentiment":"neutral","sentiment_score":0.140434544843932,"channel":1,"num_words":24,"start":34.37,"end":46.024998},{"sentences":[{"text":"Oh, fair.","start":47.945,"end":48.825,"sentiment":"neutral","sentiment_score":0.13166537508368492},{"text":"Well, would you still be open to seeing how we compare?","start":48.985,"end":52.045002,"sentiment":"neutral","sentiment_score":0.06277048587799072},{"text":"Even if you","start":52.585,"end":53.225,"sentiment":"neutral","sentiment_score":0.005552060281236966}],"sentiment":"neutral","sentiment_score":0.06065389222931117,"channel":0,"num_words":16,"start":47.945,"end":53.225},{"sentences":[{"text":"them.","start":53.125,"end":53.625,"sentiment":"neutral","sentiment_score":-0.005617584101855755}],"sentiment":"neutral","sentiment_score":-0.005617584101855755,"channel":1,"num_words":1,"start":53.125,"end":53.625},{"sentences":[{"text":"stay with them, you'll negotiate better at renewal.","start":53.225,"end":56.125,"sentiment":"neutral","sentiment_score":-0.005742676323279738}],"sentiment":"neutral","sentiment_score":-0.005742676323279738,"channel":0,"num_words":8,"start":53.225,"end":56.125},{"sentences":[{"text":"Maybe maybe not just yet because, yeah.","start":58.484997,"end":62.350002,"sentiment":"neutral","sentiment_score":-0.022335038387349675},{"text":"Not not right away.","start":62.350002,"end":63.730003,"sentiment":"neutral","sentiment_score":-0.05573481600731611}],"sentiment":"neutral","sentiment_score":-0.03448041206733747,"channel":1,"num_words":11,"start":58.484997,"end":63.730003},{"sentences":[{"text":"I understand.","start":65.65,"end":66.37,"sentiment":"neutral","sentiment_score":-0.022537710145115852},{"text":"But, just out of curiosity, can your team, realistically investigate a 100% of alerts you get without blowing the budget?","start":66.37,"end":75.835,"sentiment":"neutral","sentiment_score":0.024864822067320345}],"sentiment":"neutral","sentiment_score":0.020555500957098873,"channel":0,"num_words":22,"start":65.65,"end":75.835},{"sentences":[{"text":"Look, yes, that's we're all happy with our current provider and they do a good job at it.","start":76.774994,"end":81.015,"sentiment":"neutral","sentiment_score":0.25164945237338543},{"text":"They're a national partner with us for quite a number of years.","start":81.015,"end":84.375,"sentiment":"neutral","sentiment_score":0.0846642969797055},{"text":"So we're not looking to make any change.","start":84.375,"end":86.314995,"sentiment":"neutral","sentiment_score":-0.1577442381531}],"sentiment":"neutral","sentiment_score":0.1127291526645422,"channel":1,"num_words":38,"start":76.774994,"end":86.314995},{"sentences":[{"text":"Oh, so you mean they're an outsource SOC?","start":87.2,"end":89.78,"sentiment":"neutral","sentiment_score":-0.007706378179136664}],"sentiment":"neutral","sentiment_score":-0.007706378179136664,"channel":0,"num_words":8,"start":87.2,"end":89.78},{"sentences":[{"text":"Yeah.","start":90.77,"end":91.09,"sentiment":"neutral","sentiment_score":0.0009352117776870728},{"text":"They're an outside partner.","start":91.09,"end":92.39,"sentiment":"neutral","sentiment_score":0.009143375325948}],"sentiment":"neutral","sentiment_score":0.007501742616295814,"channel":1,"num_words":5,"start":90.77,"end":92.39},{"sentences":[{"text":"I see.","start":94.48493,"end":95.20493,"sentiment":"neutral","sentiment_score":0.03996060136705637},{"text":"Well, thank you for sharing that.","start":95.20493,"end":97.62493,"sentiment":"neutral","sentiment_score":0.29098593940337497},{"text":"Well,","start":97.924934,"end":98.424934,"sentiment":"neutral","sentiment_score":0.07622504234313965}],"sentiment":"neutral","sentiment_score":0.21134020905527803,"channel":0,"num_words":9,"start":94.48493,"end":98.424934},{"sentences":[{"text":"Not a","start":98.29,"end":98.53,"sentiment":"neutral","sentiment_score":0.059356557205319405}],"sentiment":"neutral","sentiment_score":0.059356557205319405,"channel":1,"num_words":2,"start":98.29,"end":98.53},{"sentences":[{"text":"again,","start":98.48493,"end":98.88493,"sentiment":"neutral","sentiment_score":0.0006586797535419464}],"sentiment":"neutral","sentiment_score":0.0006586797535419464,"channel":0,"num_words":1,"start":98.48493,"end":98.88493},{"sentences":[{"text":"problem.","start":98.53,"end":99.03,"sentiment":"neutral","sentiment_score":0.018128499388694763}],"sentiment":"neutral","sentiment_score":0.018128499388694763,"channel":1,"num_words":1,"start":98.53,"end":99.03},{"sentences":[{"text":"I I really appreciate your time, Tayon.","start":98.88493,"end":101.30493,"sentiment":"positive","sentiment_score":0.5056172098432269}],"sentiment":"positive","sentiment_score":0.5056172098432269,"channel":0,"num_words":7,"start":98.88493,"end":101.30493},{"sentences":[{"text":"Have a good one.","start":101.80487,"end":102.52487,"sentiment":"positive","sentiment_score":0.4804432764649391},{"text":"Bye.","start":102.52487,"end":102.92487,"sentiment":"neutral","sentiment_score":0.17800813913345337},{"text":"Bye.","start":102.92487,"end":103.42487,"sentiment":"neutral","sentiment_score":0.08293747901916504}],"sentiment":"positive","sentiment_score":0.3637864540020625,"channel":1,"num_words":6,"start":101.80487,"end":103.42487}]},"summary":{"result":"success","short":"An agent from profit security company informs Tayab that they run an AISOC operation that plugs into the IT stack, including email and firewall. They offer to investigate 100% of alerts without blowing the budget and are happy with their current provider. Tayab expresses interest in their team and the agent thanks them for their time."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hi Oh, hi. This is Andrew there. from Vigilance AI. Am I talking to Tayab? Speaking. Yes.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.04832680895924568},{"text":"Good day to you, Tayab.","start_word":17,"end_word":21,"sentiment":"positive","sentiment_score":0.3633253276348114},{"text":"Just a quick one. We are a cyber security company that runs an AISOC operation that plugs into your whole IT stack, like Microsoft three six five Azure, email, and firewall, and Okay. runs the alert investigation to response or Alright. to do the Right. response for So you. No rep no replace. I understand, but we already have a cybersecurity partner who does all of this for us. They're called Secoro, and we're just happy with Oh, fair. Well, would you still be open to seeing how we compare? Even if you them. stay with them, you'll negotiate better at renewal. Maybe maybe not just yet because, yeah. Not not right away. I understand. But, just out of curiosity, can your team, realistically investigate a 100% of alerts you get without blowing the budget? Look, yes, that's we're all happy with our current provider and they do a good job at it. They're a national partner with us for quite a number of years. So we're not looking to make any change. Oh, so you mean they're an outsource SOC? Yeah. They're an outside partner. I see. Well, thank you for sharing that. Well, Not a again, problem.","start_word":22,"end_word":220,"sentiment":"neutral","sentiment_score":0.07488691061735153},{"text":"I I really appreciate your time, Tayon. Have a good one.","start_word":221,"end_word":231,"sentiment":"positive","sentiment_score":0.518006443977356},{"text":"Bye. Bye.","start_word":232,"end_word":233,"sentiment":"neutral","sentiment_score":0.14465372264385223}],"average":{"sentiment":"neutral","sentiment_score":0.1043189980133235}}}}