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Okay?\n\nChannel 0: Oh, I really appreciate it, ma'am.\n\nChannel 1: Yeah.\n\nChannel 0: Will you connect me over?","paragraphs":[{"sentences":[{"text":"This is Emma.","start":0.08,"end":0.98,"sentiment":"neutral","sentiment_score":0.0041824341751635075},{"text":"Sorry.","start":2.0,"end":2.5,"sentiment":"neutral","sentiment_score":-0.00858247745782137},{"text":"Hello?","start":4.24,"end":4.74,"sentiment":"neutral","sentiment_score":-0.003351212479174137}],"sentiment":"neutral","sentiment_score":0.0001227225176990032,"channel":1,"num_words":5,"start":0.08,"end":4.74},{"sentences":[{"text":"Hello?","start":4.4,"end":4.9,"sentiment":"neutral","sentiment_score":0.008009112440049648},{"text":"Give yes, ma'am.","start":5.04,"end":6.16,"sentiment":"neutral","sentiment_score":0.15927215913931528},{"text":"Good afternoon.","start":6.16,"end":6.7999997,"sentiment":"positive","sentiment_score":0.35059186816215515},{"text":"This is Abby from TechnoOne in Springfield, Brisbane.","start":6.7999997,"end":10.179999,"sentiment":"neutral","sentiment_score":0.14720208290964365},{"text":"Is this miss Elena Behan in the Shire Of York?","start":10.48,"end":15.059999,"sentiment":"neutral","sentiment_score":0.06646815948188305}],"sentiment":"neutral","sentiment_score":0.12622114934492856,"channel":0,"num_words":24,"start":4.4,"end":15.059999},{"sentences":[{"text":"Yes.","start":15.765,"end":16.085001,"sentiment":"neutral","sentiment_score":0.07166142016649246},{"text":"The Shire Of York.","start":16.085001,"end":16.965,"sentiment":"neutral","sentiment_score":0.056847672909498215},{"text":"How can","start":16.965,"end":17.285,"sentiment":"neutral","sentiment_score":0.12340984493494034}],"sentiment":"neutral","sentiment_score":0.07798168595348086,"channel":1,"num_words":7,"start":15.765,"end":17.285},{"sentences":[{"text":"Yeah.","start":17.215,"end":17.715,"sentiment":"neutral","sentiment_score":0.13595369458198547}],"sentiment":"neutral","sentiment_score":0.13595369458198547,"channel":0,"num_words":1,"start":17.215,"end":17.715},{"sentences":[{"text":"I help?","start":17.285,"end":17.945,"sentiment":"neutral","sentiment_score":0.13665153086185455}],"sentiment":"neutral","sentiment_score":0.13665153086185455,"channel":1,"num_words":2,"start":17.285,"end":17.945},{"sentences":[{"text":"Yes, ma'am.","start":18.414999,"end":19.135,"sentiment":"neutral","sentiment_score":0.15975680947303772},{"text":"I wanted to reach out because we're reaching out to companies who wanted to check some improvement or interested about AI or automation because we offer IT services.","start":19.135,"end":29.794998,"sentiment":"neutral","sentiment_score":0.20754814467259816},{"text":"So how was it so far with your IT team?","start":30.86,"end":34.0,"sentiment":"neutral","sentiment_score":0.13441632688045502}],"sentiment":"neutral","sentiment_score":0.18687562346458436,"channel":0,"num_words":40,"start":18.414999,"end":34.0},{"sentences":[{"text":"Let me refer it to the person who can talk about that more.","start":36.0,"end":41.684998,"sentiment":"neutral","sentiment_score":0.11769070705542198},{"text":"Okay?","start":41.684998,"end":42.184998,"sentiment":"neutral","sentiment_score":0.1787852942943573}],"sentiment":"neutral","sentiment_score":0.12205460614391736,"channel":1,"num_words":14,"start":36.0,"end":42.184998},{"sentences":[{"text":"Oh, I really appreciate it, ma'am.","start":42.78,"end":44.64,"sentiment":"positive","sentiment_score":0.7340114216009775}],"sentiment":"positive","sentiment_score":0.7340114216009775,"channel":0,"num_words":6,"start":42.78,"end":44.64},{"sentences":[{"text":"Yeah.","start":44.645,"end":45.145,"sentiment":"positive","sentiment_score":0.3624209761619568}],"sentiment":"positive","sentiment_score":0.3624209761619568,"channel":1,"num_words":1,"start":44.645,"end":45.145},{"sentences":[{"text":"Will you connect me over?","start":45.065002,"end":46.765,"sentiment":"neutral","sentiment_score":0.18331333100795746}],"sentiment":"neutral","sentiment_score":0.18331333100795746,"channel":0,"num_words":5,"start":45.065002,"end":46.765}]},"summary":{"result":"success","short":"A representative from TechnoOne in Brisbane is calling to speak with Elena Behan in the Shire Of York about AI or automation and offer IT services. The representative asks to be connected to someone who can discuss this more and thanks the customer for their time."},"intents":{"segments":[{"text":"Will you connect me over?","start_word":100,"end_word":104,"intents":[{"intent":"Connect to it team","confidence_score":0.03354351}]}]},"sentiments":{"segments":[{"text":"This is Emma. Sorry. Hello? Hello? Give yes, ma'am. Good afternoon. This is Abby from TechnoOne in Springfield, Brisbane. Is this miss Elena Behan in the Shire Of York? Yes. The Shire Of York. How can Yeah. I help? Yes, ma'am. I wanted to reach out because we're reaching out to companies who wanted to check some improvement or interested about AI or automation because we offer IT services. So how was it so far with your IT team? Let me refer it to the person who can talk about that more. Okay?","start_word":0,"end_word":92,"sentiment":"neutral","sentiment_score":0.13819289207458496},{"text":"Oh, I really appreciate it, ma'am. 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