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Good morning. This is Maureen from Airtel tech support. How can I assist you today? Yes.\n\nHello? Mhmm. Mhmm. Yeah. May I know what number it is?\n\nOkay. I see. Unfortunately, we're not servicing other phone numbers. We're only servicing Australian phone numbers. You'll be needing an Australian phone number, which is starting with 04.\n\nYeah. I suggest you contact them directly because they're the one who have your account. Yeah. Mhmm. Okay.\n\nYou're welcome. Bye. 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Hello? Hi. So I'm just calling in regards to creating an iPhone on my new phone. So I just got a new phone, and I wanted to activate the iPhone on my new phone. And it's, like, from Android to iPhone. So what would the procedure be? It's from India, actually. Okay. So if you want if I want to migrate an Indian phone number, do I call up? Yeah. But if I want to migrate an an Indian phone number, do I call the Indian customer care? Or okay. No problem, ma'am. Thank you. 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Hello? Hi. So I'm just calling in regards to creating an iPhone on my new phone. So I just got a new phone, and I wanted to activate the iPhone on my new phone.\n\nAnd it's, like, from Android to iPhone. So what would the procedure be? It's from India, actually. Okay. So if you want if I want to migrate an Indian phone number, do I call up?\n\nYeah. But if I want to migrate an an Indian phone number, do I call the Indian customer care? Or okay. No problem, ma'am. Thank you.\n\nOh, you too.","paragraphs":[{"sentences":[{"text":"Hi.","start":7.6,"end":8.1,"sentiment":"neutral","sentiment_score":0.06438465416431427},{"text":"Hello?","start":9.12,"end":9.62,"sentiment":"neutral","sentiment_score":0.055133190006017685},{"text":"Hi.","start":12.0,"end":12.5,"sentiment":"neutral","sentiment_score":0.045895740389823914},{"text":"So I'm just calling in regards to creating an iPhone on my new phone.","start":12.88,"end":17.735,"sentiment":"neutral","sentiment_score":0.03167627153119871},{"text":"So I just got a new phone, and I wanted to activate the iPhone on my new phone.","start":17.735,"end":23.994999,"sentiment":"neutral","sentiment_score":0.05042800690150923}],"sentiment":"neutral","sentiment_score":0.04333101457783154,"num_words":35,"start":7.6,"end":23.994999},{"sentences":[{"text":"And it's, like, from Android to iPhone.","start":25.735,"end":29.599998,"sentiment":"neutral","sentiment_score":0.009270789168242897},{"text":"So what would the procedure be?","start":31.66,"end":33.6,"sentiment":"neutral","sentiment_score":0.004028542432934046},{"text":"It's from India, actually.","start":38.46,"end":40.48,"sentiment":"neutral","sentiment_score":-0.010235207388177514},{"text":"Okay.","start":53.47,"end":53.97,"sentiment":"neutral","sentiment_score":-0.04993229731917381},{"text":"So if you want if I want to migrate an Indian phone number, do I call up?","start":54.43,"end":60.370003,"sentiment":"neutral","sentiment_score":-0.03436185496256632}],"sentiment":"neutral","sentiment_score":-0.016741653784577336,"num_words":35,"start":25.735,"end":60.370003},{"sentences":[{"text":"Yeah.","start":72.235,"end":72.555,"sentiment":"neutral","sentiment_score":-0.010082168504595757},{"text":"But if I want to migrate an an Indian phone number, do I call the Indian customer care?","start":72.555,"end":79.355,"sentiment":"neutral","sentiment_score":-0.03521229409509235},{"text":"Or okay.","start":79.355,"end":86.26,"sentiment":"neutral","sentiment_score":0.03866933286190033},{"text":"No problem, ma'am.","start":86.26,"end":87.4,"sentiment":"neutral","sentiment_score":0.24722294012705484},{"text":"Thank you.","start":87.62,"end":88.44,"sentiment":"positive","sentiment_score":0.461342915892601}],"sentiment":"neutral","sentiment_score":0.04222268675668882,"num_words":26,"start":72.235,"end":88.44},{"sentences":[{"text":"Oh, you too.","start":91.22,"end":92.520004,"sentiment":"positive","sentiment_score":0.46074432134628296}],"sentiment":"positive","sentiment_score":0.46074432134628296,"num_words":3,"start":91.22,"end":92.520004}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi. Hello?\n\nChannel 0: Yes. Hello?\n\nChannel 1: Hi. So I'm just calling in regards\n\nChannel 0: Mhmm.\n\nChannel 1: to creating an iPhone on my new phone. So I just got a new phone, and I wanted to activate the iPhone on my new phone. And it's, like, from Android\n\nChannel 0: Mhmm.\n\nChannel 1: to iPhone. So what would the procedure be?\n\nChannel 0: Yeah. May I know what number it is?\n\nChannel 1: It's from India, actually.\n\nChannel 0: Okay. I see. Unfortunately, we're not servicing other phone numbers. We're only servicing Australian phone numbers.\n\nChannel 1: Okay. So if you want if I want to migrate an Indian phone number, do I call up?\n\nChannel 0: You'll be needing an Australian phone number, which is starting with 04.\n\nChannel 1: Yeah. But if I want to migrate an an Indian phone number, do I call the Indian customer care? Or\n\nChannel 0: Yeah. I suggest you contact them directly because they're the one who have your account.\n\nChannel 1: okay. No problem, ma'am.\n\nChannel 0: Yeah.\n\nChannel 1: Thank you.\n\nChannel 0: Mhmm. Okay. You're welcome. Bye. Have\n\nChannel 1: Oh, you too.\n\nChannel 0: a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.28,"end":1.68,"sentiment":"neutral","sentiment_score":0.19744569063186648},{"text":"Good morning.","start":1.68,"end":2.3999999,"sentiment":"positive","sentiment_score":0.45518890023231506},{"text":"This is Maureen from Airtel tech support.","start":2.3999999,"end":4.9,"sentiment":"positive","sentiment_score":0.4037793619292123},{"text":"How can I assist you 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I'm just calling in regards","start":12.88,"end":14.42,"sentiment":"neutral","sentiment_score":0.03044137079268694}],"sentiment":"neutral","sentiment_score":0.03264913787799222,"channel":1,"num_words":7,"start":12.0,"end":14.42},{"sentences":[{"text":"Mhmm.","start":14.08,"end":14.58,"sentiment":"neutral","sentiment_score":0.019710920751094815}],"sentiment":"neutral","sentiment_score":0.019710920751094815,"channel":0,"num_words":1,"start":14.08,"end":14.58},{"sentences":[{"text":"to creating an iPhone on my new phone.","start":14.775,"end":17.735,"sentiment":"neutral","sentiment_score":0.03260244708508253},{"text":"So I just got a new phone, and I wanted to activate the iPhone on my new phone.","start":17.735,"end":23.994999,"sentiment":"neutral","sentiment_score":0.05042800690150923},{"text":"And it's, like, from 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is?","start":35.53,"end":37.23,"sentiment":"neutral","sentiment_score":-0.0037578100870762554}],"sentiment":"neutral","sentiment_score":-0.0026522265980020165,"channel":0,"num_words":8,"start":34.65,"end":37.23},{"sentences":[{"text":"It's from India, actually.","start":38.46,"end":40.48,"sentiment":"neutral","sentiment_score":-0.010235207388177514}],"sentiment":"neutral","sentiment_score":-0.010235207388177514,"channel":1,"num_words":4,"start":38.46,"end":40.48},{"sentences":[{"text":"Okay.","start":42.65,"end":42.97,"sentiment":"neutral","sentiment_score":-0.010520581156015396},{"text":"I see.","start":42.97,"end":43.515,"sentiment":"neutral","sentiment_score":-0.02667709905654192},{"text":"Unfortunately, we're not servicing other phone numbers.","start":44.715,"end":49.375,"sentiment":"neutral","sentiment_score":-0.20474815794399806},{"text":"We're only servicing Australian phone numbers.","start":49.835,"end":52.254997,"sentiment":"neutral","sentiment_score":-0.14208515360951424}],"sentiment":"neutral","sentiment_score":-0.1468514254083857,"channel":0,"num_words":16,"start":42.65,"end":52.254997},{"sentences":[{"text":"Okay.","start":53.47,"end":53.97,"sentiment":"neutral","sentiment_score":-0.04993229731917381},{"text":"So if you want if I want to migrate an Indian phone number, do I call up?","start":54.43,"end":60.370003,"sentiment":"neutral","sentiment_score":-0.03436185496256632}],"sentiment":"neutral","sentiment_score":-0.0352268795379334,"channel":1,"num_words":18,"start":53.47,"end":60.370003},{"sentences":[{"text":"You'll be needing an Australian phone number, which is starting with 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account.","start":80.950005,"end":85.130005,"sentiment":"neutral","sentiment_score":-0.011937951469527823}],"sentiment":"neutral","sentiment_score":-0.012044795975089072,"channel":0,"num_words":15,"start":80.71001,"end":85.130005},{"sentences":[{"text":"okay.","start":85.78,"end":86.26,"sentiment":"neutral","sentiment_score":0.09977547824382782},{"text":"No problem, ma'am.","start":86.26,"end":87.4,"sentiment":"neutral","sentiment_score":0.24722294012705484}],"sentiment":"neutral","sentiment_score":0.2103610746562481,"channel":1,"num_words":4,"start":85.78,"end":87.4},{"sentences":[{"text":"Yeah.","start":86.950005,"end":87.450005,"sentiment":"neutral","sentiment_score":0.2821018695831299}],"sentiment":"neutral","sentiment_score":0.2821018695831299,"channel":0,"num_words":1,"start":86.950005,"end":87.450005},{"sentences":[{"text":"Thank you.","start":87.62,"end":88.44,"sentiment":"positive","sentiment_score":0.461342915892601}],"sentiment":"positive","sentiment_score":0.461342915892601,"channel":1,"num_words":2,"start":87.62,"end":88.44},{"sentences":[{"text":"Mhmm.","start":88.23,"end":88.73,"sentiment":"neutral","sentiment_score":0.18919530510902405},{"text":"Okay.","start":88.950005,"end":89.350006,"sentiment":"neutral","sentiment_score":0.2280791699886322},{"text":"You're welcome.","start":89.350006,"end":90.01,"sentiment":"positive","sentiment_score":0.4265192449092865},{"text":"Bye.","start":90.07,"end":90.55494,"sentiment":"neutral","sentiment_score":0.319744348526001},{"text":"Have","start":90.55494,"end":91.05494,"sentiment":"neutral","sentiment_score":0.23674896359443665}],"sentiment":"neutral","sentiment_score":0.30446771283944446,"channel":0,"num_words":6,"start":88.23,"end":91.05494},{"sentences":[{"text":"Oh, you too.","start":91.22,"end":92.520004,"sentiment":"positive","sentiment_score":0.46074432134628296}],"sentiment":"positive","sentiment_score":0.46074432134628296,"channel":1,"num_words":3,"start":91.22,"end":92.520004},{"sentences":[{"text":"a great day.","start":93.29619,"end":99.27869,"sentiment":"positive","sentiment_score":0.5597327351570129}],"sentiment":"positive","sentiment_score":0.5597327351570129,"channel":0,"num_words":3,"start":93.29619,"end":99.27869}]},"summary":{"result":"success","short":"A customer called Airtel tech support to activate their new iPhone on their new phone. The representative informed the customer that they only service Australian phone numbers and suggested calling customer care directly if they wanted to migrate an Indian phone number. The call ended with the representative thanking the customer and wishing them a good day."},"intents":{"segments":[{"text":"So I'm just calling in regards Mhmm. to creating an iPhone on my new phone. So I just got a new phone, and I wanted to activate the iPhone on my new phone. And it's, like, from Android Mhmm. to iPhone.","start_word":21,"end_word":61,"intents":[{"intent":"Activate iphone","confidence_score":0.22042926}]},{"text":"May I know what number it is?","start_word":69,"end_word":75,"intents":[{"intent":"Check phone number","confidence_score":0.0028471453}]},{"text":"So if you want if I want to migrate an Indian phone number, do I call up?","start_word":97,"end_word":113,"intents":[{"intent":"Migrate iphone call","confidence_score":3.8151475e-7}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.19744569063186648},{"text":"Good morning. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.4153139889240265},{"text":"Hi. Hello? Yes. Hello? Hi. So I'm just calling in regards Mhmm. to creating an iPhone on my new phone. So I just got a new phone, and I wanted to activate the iPhone on my new phone. And it's, like, from Android Mhmm. to iPhone. So what would the procedure be? Yeah. May I know what number it is? It's from India, actually. Okay. I see. Unfortunately, we're not servicing other phone numbers. We're only servicing Australian phone numbers. Okay. So if you want if I want to migrate an Indian phone number, do I call up? You'll be needing an Australian phone number, which is starting with 04. Yeah. But if I want to migrate an an Indian phone number, do I call the Indian customer care? Or Yeah. I suggest you contact them directly because they're the one who have your account. okay. No problem, ma'am. Yeah.","start_word":16,"end_word":165,"sentiment":"neutral","sentiment_score":-0.0049842060543596745},{"text":"Thank you.","start_word":166,"end_word":167,"sentiment":"positive","sentiment_score":0.4361448884010315},{"text":"Mhmm. Okay.","start_word":168,"end_word":169,"sentiment":"neutral","sentiment_score":0.20215660333633423},{"text":"You're welcome.","start_word":170,"end_word":171,"sentiment":"positive","sentiment_score":0.41573992371559143},{"text":"Bye.","start_word":172,"end_word":172,"sentiment":"neutral","sentiment_score":0.319744348526001},{"text":"Have Oh, you too. a great day.","start_word":173,"end_word":179,"sentiment":"positive","sentiment_score":0.5096703767776489}],"average":{"sentiment":"neutral","sentiment_score":0.07310081162833443}}}}