{"metadata":{"transaction_key":"deprecated","request_id":"019ed31e-49a1-7ce1-adfb-9ef0b31546ec","sha256":"68054c08e9e9848e5e084d45902394def03123fe67241bb65a03ecde000eb97f","created":"2026-06-17T01:07:19.181Z","duration":45.143936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":133,"output_tokens":60},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":146,"output_tokens":146},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":146,"output_tokens":17}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Christian. We're happy to know that your router has been delivered. And if you need any assistance to get connected with the services, please call our technical department. We are ready to assist. And, also, we'd like to confirm if you received our email attaching your router invoice. And if you need any assistance with the payment process, please let us know. We're happy to help. You're open until 6PM. Thank you, and have a good one.","confidence":1.0,"words":[{"word":"hi","start":12.594999,"end":12.915,"confidence":0.9975586,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.3218597173690796},{"word":"christian","start":12.915,"end":13.415,"confidence":0.9667969,"punctuated_word":"Christian.","sentiment":"neutral","sentiment_score":0.25555849075317383},{"word":"we're","start":13.634999,"end":13.955,"confidence":0.9941406,"punctuated_word":"We're","sentiment":"positive","sentiment_score":0.5998959541320801},{"word":"happy","start":13.955,"end":14.355,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.7116644978523254},{"word":"to","start":14.355,"end":14.754999,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.700117826461792},{"word":"know","start":14.754999,"end":14.995,"confidence":0.99902344,"punctuated_word":"know","sentiment":"positive","sentiment_score":0.7319180965423584},{"word":"that","start":14.995,"end":15.235,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.6723164319992065},{"word":"your","start":15.235,"end":15.554999,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.7889959812164307},{"word":"router","start":15.554999,"end":15.955,"confidence":1.0,"punctuated_word":"router","sentiment":"positive","sentiment_score":0.739881694316864},{"word":"has","start":15.955,"end":16.195,"confidence":1.0,"punctuated_word":"has","sentiment":"positive","sentiment_score":0.7419443130493164},{"word":"been","start":16.195,"end":16.435,"confidence":1.0,"punctuated_word":"been","sentiment":"positive","sentiment_score":0.7339966893196106},{"word":"delivered","start":16.435,"end":16.935,"confidence":0.9543457,"punctuated_word":"delivered.","sentiment":"positive","sentiment_score":0.6368008852005005},{"word":"and","start":17.635,"end":17.875,"confidence":1.0,"punctuated_word":"And","sentiment":"positive","sentiment_score":0.4245591461658478},{"word":"if","start":17.875,"end":18.035,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.30808138847351074},{"word":"you","start":18.035,"end":18.195,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.31945160031318665},{"word":"need","start":18.195,"end":18.435,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.1836498975753784},{"word":"any","start":18.435,"end":18.755,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.2275199294090271},{"word":"assistance","start":18.755,"end":19.255,"confidence":1.0,"punctuated_word":"assistance","sentiment":"neutral","sentiment_score":0.20260119438171387},{"word":"to","start":19.395,"end":19.555,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.23810458183288577},{"word":"get","start":19.555,"end":19.795,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.22033458948135376},{"word":"connected","start":19.795,"end":20.275,"confidence":1.0,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.2657719850540161},{"word":"with","start":20.275,"end":20.435,"confidence":0.51171875,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.29061159491539},{"word":"the","start":20.435,"end":20.595,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.3006350100040436},{"word":"services","start":20.595,"end":21.095,"confidence":1.0,"punctuated_word":"services,","sentiment":"neutral","sentiment_score":0.21913450956344604},{"word":"please","start":21.875,"end":22.275,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.16437861323356628},{"word":"call","start":22.275,"end":22.595,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.17519232630729675},{"word":"our","start":22.595,"end":23.095,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.22704264521598816},{"word":"technical","start":23.235,"end":23.735,"confidence":1.0,"punctuated_word":"technical","sentiment":"neutral","sentiment_score":0.1928996592760086},{"word":"department","start":23.794998,"end":24.294998,"confidence":0.99560547,"punctuated_word":"department.","sentiment":"neutral","sentiment_score":0.1938641667366028},{"word":"we","start":24.515,"end":24.675,"confidence":0.99902344,"punctuated_word":"We","sentiment":"positive","sentiment_score":0.4000605046749115},{"word":"are","start":24.675,"end":24.914999,"confidence":1.0,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.39347001910209656},{"word":"ready","start":24.914999,"end":25.154999,"confidence":1.0,"punctuated_word":"ready","sentiment":"positive","sentiment_score":0.4721517562866211},{"word":"to","start":25.154999,"end":25.314999,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4196363389492035},{"word":"assist","start":25.314999,"end":25.814999,"confidence":0.9567871,"punctuated_word":"assist.","sentiment":"positive","sentiment_score":0.4238138794898987},{"word":"and","start":26.17,"end":26.41,"confidence":0.89501953,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.2387144565582275},{"word":"also","start":26.41,"end":26.73,"confidence":1.0,"punctuated_word":"also,","sentiment":"neutral","sentiment_score":0.19076840579509735},{"word":"we'd","start":26.73,"end":26.97,"confidence":0.9506836,"punctuated_word":"we'd","sentiment":"neutral","sentiment_score":0.28114867210388184},{"word":"like","start":26.97,"end":27.210001,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.22872042655944824},{"word":"to","start":27.210001,"end":27.45,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.24864862859249115},{"word":"confirm","start":27.45,"end":27.95,"confidence":1.0,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.21212351322174072},{"word":"if","start":28.09,"end":28.33,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.253322958946228},{"word":"you","start":28.33,"end":28.57,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2724258303642273},{"word":"received","start":28.57,"end":29.07,"confidence":0.6748047,"punctuated_word":"received","sentiment":"neutral","sentiment_score":0.23496809601783752},{"word":"our","start":29.21,"end":29.71,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.2348639965057373},{"word":"email","start":29.77,"end":30.27,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.2429169714450836},{"word":"attaching","start":31.05,"end":31.55,"confidence":0.95947266,"punctuated_word":"attaching","sentiment":"neutral","sentiment_score":0.16221752762794495},{"word":"your","start":31.61,"end":32.09,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.229132279753685},{"word":"router","start":32.09,"end":32.49,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.1675216257572174},{"word":"invoice","start":32.49,"end":32.99,"confidence":0.9057617,"punctuated_word":"invoice.","sentiment":"neutral","sentiment_score":0.21050119400024417},{"word":"and","start":33.848938,"end":33.92894,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.15476903319358826},{"word":"if","start":33.92894,"end":34.168938,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.09886890649795532},{"word":"you","start":34.168938,"end":34.328938,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11733811348676682},{"word":"need","start":34.328938,"end":34.56894,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.06710226833820343},{"word":"any","start":34.56894,"end":34.808937,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.05814488977193832},{"word":"assistance","start":34.808937,"end":35.288937,"confidence":1.0,"punctuated_word":"assistance","sentiment":"neutral","sentiment_score":0.08036544173955917},{"word":"with","start":35.288937,"end":35.52894,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07340274751186371},{"word":"the","start":35.52894,"end":35.68894,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04215635359287262},{"word":"payment","start":35.68894,"end":36.168938,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.08049983531236649},{"word":"process","start":36.168938,"end":36.668938,"confidence":0.9995117,"punctuated_word":"process,","sentiment":"neutral","sentiment_score":0.06738834083080292},{"word":"please","start":37.20894,"end":37.52894,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.08752616494894028},{"word":"let","start":37.52894,"end":37.76894,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.1607343852519989},{"word":"us","start":37.76894,"end":37.92894,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.10893106460571288},{"word":"know","start":37.92894,"end":38.168938,"confidence":0.99609375,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.12763842940330505},{"word":"we're","start":38.168938,"end":38.40894,"confidence":0.9946289,"punctuated_word":"We're","sentiment":"positive","sentiment_score":0.4977245330810547},{"word":"happy","start":38.40894,"end":38.72894,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.6186459064483643},{"word":"to","start":38.72894,"end":38.88894,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5641944408416748},{"word":"help","start":38.88894,"end":39.36894,"confidence":0.9995117,"punctuated_word":"help.","sentiment":"positive","sentiment_score":0.5431453585624695},{"word":"you're","start":39.36894,"end":39.68894,"confidence":0.7347412,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.2729592025279999},{"word":"open","start":39.68894,"end":40.008938,"confidence":1.0,"punctuated_word":"open","sentiment":"neutral","sentiment_score":0.20323331654071808},{"word":"until","start":40.008938,"end":40.508938,"confidence":1.0,"punctuated_word":"until","sentiment":"neutral","sentiment_score":0.2226853221654892},{"word":"6pm","start":40.56894,"end":41.38894,"confidence":0.99975586,"punctuated_word":"6PM.","sentiment":"neutral","sentiment_score":0.2650336027145386},{"word":"thank","start":41.68894,"end":41.92894,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7637325525283813},{"word":"you","start":41.92894,"end":42.168938,"confidence":0.984375,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.8117340803146362},{"word":"and","start":42.168938,"end":42.488937,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.7430565357208252},{"word":"have","start":42.488937,"end":42.648937,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.7442509531974792},{"word":"a","start":42.648937,"end":42.808937,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7728841304779053},{"word":"good","start":42.808937,"end":42.968937,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.706295907497406},{"word":"one","start":42.968937,"end":43.468937,"confidence":1.0,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.45572349429130554}],"paragraphs":{"transcript":"\nHi, Christian. We're happy to know that your router has been delivered. And if you need any assistance to get connected with the services, please call our technical department. We are ready to assist. And, also, we'd like to confirm if you received our email attaching your router invoice.\n\nAnd if you need any assistance with the payment process, please let us know. We're happy to help. You're open until 6PM. Thank you, and have a good one.","paragraphs":[{"sentences":[{"text":"Hi, Christian.","start":12.594999,"end":13.415,"sentiment":"neutral","sentiment_score":0.2887091040611267},{"text":"We're happy to know that your router has been delivered.","start":13.634999,"end":16.935,"sentiment":"positive","sentiment_score":0.7057532370090485},{"text":"And if you need any assistance to get connected with the services, please call our technical department.","start":17.635,"end":24.294998,"sentiment":"neutral","sentiment_score":0.24434310811407425},{"text":"We are ready to assist.","start":24.515,"end":25.814999,"sentiment":"positive","sentiment_score":0.42182649970054625},{"text":"And, also, we'd like to confirm if you received our email attaching your router invoice.","start":26.17,"end":32.99,"sentiment":"neutral","sentiment_score":0.2271996388832728}],"sentiment":"positive","sentiment_score":0.3531818468959964,"num_words":49,"start":12.594999,"end":32.99},{"sentences":[{"text":"And if you need any assistance with the payment process, please let us know.","start":33.848938,"end":38.168938,"sentiment":"neutral","sentiment_score":0.09463328389184815},{"text":"We're happy to help.","start":38.168938,"end":39.36894,"sentiment":"positive","sentiment_score":0.5559275597333908},{"text":"You're open until 6PM.","start":39.36894,"end":41.38894,"sentiment":"neutral","sentiment_score":0.24097786098718643},{"text":"Thank you, and have a good one.","start":41.68894,"end":43.468937,"sentiment":"positive","sentiment_score":0.7139539505754199}],"sentiment":"neutral","sentiment_score":0.32793673487572833,"num_words":29,"start":33.848938,"end":43.468937}]}}]},{"alternatives":[{"transcript":"Been forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":1.0,"words":[{"word":"been","start":0.24,"end":0.48,"confidence":0.59228516,"punctuated_word":"Been","sentiment":"neutral","sentiment_score":-0.31533995270729065},{"word":"forwarded","start":0.48,"end":0.96,"confidence":0.99902344,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.42635443806648254},{"word":"to","start":0.96,"end":1.1999999,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.43860697746276855},{"word":"voice","start":1.1999999,"end":1.4399999,"confidence":0.9970703,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.4674638509750366},{"word":"mail","start":1.4399999,"end":1.9399999,"confidence":0.9995117,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.4424182176589966},{"word":"the","start":2.0,"end":2.24,"confidence":0.99902344,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.43634772300720215},{"word":"person","start":2.24,"end":2.56,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5221429467201233},{"word":"you","start":2.56,"end":2.72,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.467229962348938},{"word":"are","start":2.72,"end":2.8799999,"confidence":0.671875,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.39754965901374817},{"word":"trying","start":2.8799999,"end":3.1999998,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.4443106353282929},{"word":"to","start":3.1999998,"end":3.28,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.46621641516685486},{"word":"reach","start":3.28,"end":3.6,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.54941725730896},{"word":"is","start":3.6,"end":3.76,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5343785881996155},{"word":"not","start":3.76,"end":4.0,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.47922730445861816},{"word":"available","start":4.0,"end":4.5,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5024501085281372},{"word":"at","start":4.72,"end":4.88,"confidence":1.0,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.21442724764347076},{"word":"the","start":4.88,"end":5.04,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1570502072572708},{"word":"tone","start":5.04,"end":5.52,"confidence":0.99902344,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.14407570660114288},{"word":"please","start":5.52,"end":5.92,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.19456437230110168},{"word":"record","start":5.92,"end":6.16,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.21514491736888883},{"word":"your","start":6.16,"end":6.3999996,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.17158234119415283},{"word":"message","start":6.3999996,"end":6.8999996,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.20593658089637756},{"word":"when","start":7.04,"end":7.2799997,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.14038124680519104},{"word":"you","start":7.2799997,"end":7.44,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1576770693063736},{"word":"have","start":7.44,"end":7.6,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.13406740128993988},{"word":"finished","start":7.6,"end":8.08,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.121111162006855},{"word":"recording","start":8.08,"end":8.58,"confidence":0.99902344,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.1785704493522644},{"word":"you","start":8.639999,"end":8.8,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.18522310256958008},{"word":"may","start":8.8,"end":8.96,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.18291017413139343},{"word":"hang","start":8.96,"end":9.2,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.1712362915277481},{"word":"up","start":9.2,"end":9.7,"confidence":0.99902344,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.17228546738624573}],"paragraphs":{"transcript":"\nBeen forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Been forwarded to voice mail.","start":0.24,"end":1.9399999,"sentiment":"negative","sentiment_score":-0.418036687374115},{"text":"The person you are trying to reach is not available.","start":2.0,"end":4.5,"sentiment":"negative","sentiment_score":-0.479927060008049},{"text":"At the tone, please record your message.","start":4.72,"end":6.8999996,"sentiment":"neutral","sentiment_score":-0.1861116247517722},{"text":"When you have finished recording, you may hang up.","start":7.04,"end":9.7,"sentiment":"neutral","sentiment_score":-0.16038470715284348}],"sentiment":"neutral","sentiment_score":-0.31082896047061487,"num_words":31,"start":0.24,"end":9.7}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Been forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hi, Christian. We're happy to know that your router has been delivered. And if you need any assistance to get connected with the services, please call our technical department. We are ready to assist. And, also, we'd like to confirm if you received our email attaching your router invoice.\n\nAnd if you need any assistance with the payment process, please let us know. We're happy to help. You're open until 6PM. Thank you, and have a good one.","paragraphs":[{"sentences":[{"text":"Been forwarded to voice mail.","start":0.24,"end":1.9399999,"sentiment":"negative","sentiment_score":-0.418036687374115},{"text":"The person you are trying to reach is not available.","start":2.0,"end":4.5,"sentiment":"negative","sentiment_score":-0.479927060008049},{"text":"At the tone, please record your message.","start":4.72,"end":6.8999996,"sentiment":"neutral","sentiment_score":-0.1861116247517722},{"text":"When you have finished recording, you may hang up.","start":7.04,"end":9.7,"sentiment":"neutral","sentiment_score":-0.16038470715284348}],"sentiment":"neutral","sentiment_score":-0.31082896047061487,"channel":1,"num_words":31,"start":0.24,"end":9.7},{"sentences":[{"text":"Hi, Christian.","start":12.594999,"end":13.415,"sentiment":"neutral","sentiment_score":0.2887091040611267},{"text":"We're happy to know that your router has been delivered.","start":13.634999,"end":16.935,"sentiment":"positive","sentiment_score":0.7057532370090485},{"text":"And if you need any assistance to get connected with the services, please call our technical department.","start":17.635,"end":24.294998,"sentiment":"neutral","sentiment_score":0.24434310811407425},{"text":"We are ready to assist.","start":24.515,"end":25.814999,"sentiment":"positive","sentiment_score":0.42182649970054625},{"text":"And, also, we'd like to confirm if you received our email attaching your router invoice.","start":26.17,"end":32.99,"sentiment":"neutral","sentiment_score":0.2271996388832728}],"sentiment":"positive","sentiment_score":0.3531818468959964,"channel":0,"num_words":49,"start":12.594999,"end":32.99},{"sentences":[{"text":"And if you need any assistance with the payment process, please let us know.","start":33.848938,"end":38.168938,"sentiment":"neutral","sentiment_score":0.09463328389184815},{"text":"We're happy to help.","start":38.168938,"end":39.36894,"sentiment":"positive","sentiment_score":0.5559275597333908},{"text":"You're open until 6PM.","start":39.36894,"end":41.38894,"sentiment":"neutral","sentiment_score":0.24097786098718643},{"text":"Thank you, and have a good one.","start":41.68894,"end":43.468937,"sentiment":"positive","sentiment_score":0.7139539505754199}],"sentiment":"neutral","sentiment_score":0.32793673487572833,"channel":0,"num_words":29,"start":33.848938,"end":43.468937}]},"summary":{"result":"success","short":"The customer's router was delivered and the agent is happy to inform them that they can call technical department for assistance. The agent confirms that the customer's router was delivered and offers help with payment processing. The agent informs the customer that they are open until 6 PM and wishes them a good day."},"intents":{"segments":[{"text":"We're happy to know that your router has been delivered. And if you need any assistance to get connected with the services, please call our technical department. We are ready to assist.","start_word":33,"end_word":64,"intents":[{"intent":"Assist with router connection","confidence_score":0.1124298}]},{"text":"We're happy to know that your router has been delivered. And if you need any assistance to get connected with the services, please call our technical department. We are ready to assist. And, also, we'd like to confirm if you received our email attaching your router invoice.","start_word":33,"end_word":79,"intents":[{"intent":"Confirm delivery","confidence_score":0.2096495}]},{"text":"And if you need any assistance with the payment process, please let us know.","start_word":80,"end_word":93,"intents":[{"intent":"Notify payment assistance","confidence_score":0.00020997896}]}]},"sentiments":{"segments":[{"text":"Been forwarded to voice mail. The person you are trying to reach is not available.","start_word":0,"end_word":14,"sentiment":"negative","sentiment_score":-0.45136934518814087},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Hi, Christian.","start_word":15,"end_word":32,"sentiment":"neutral","sentiment_score":-0.09551148116588593},{"text":"We're happy to know that your router has been delivered.","start_word":33,"end_word":42,"sentiment":"positive","sentiment_score":0.684163510799408},{"text":"And if you need any assistance to get connected with the services, please call our technical department.","start_word":43,"end_word":59,"sentiment":"neutral","sentiment_score":0.24374563992023468},{"text":"We are ready to assist.","start_word":60,"end_word":64,"sentiment":"positive","sentiment_score":0.42215773463249207},{"text":"And, also, we'd like to confirm if you received our email attaching your router invoice. And if you need any assistance with the payment process, please let us know.","start_word":65,"end_word":93,"sentiment":"neutral","sentiment_score":0.170373797416687},{"text":"We're happy to help.","start_word":94,"end_word":97,"sentiment":"positive","sentiment_score":0.537472128868103},{"text":"You're open until 6PM.","start_word":98,"end_word":101,"sentiment":"neutral","sentiment_score":0.25498712062835693},{"text":"Thank you, and have a good one.","start_word":102,"end_word":108,"sentiment":"positive","sentiment_score":0.749086856842041}],"average":{"sentiment":"neutral","sentiment_score":0.17377628692208905}}}}