{"metadata":{"transaction_key":"deprecated","request_id":"019fd05a-db7e-7161-9b5d-9f3ca9da917d","sha256":"86a952475b5569ce6bd55e0706ed5247b8ae4612e0625805d48083bb10226d17","created":"2026-08-05T05:17:24.140Z","duration":17.063938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":37,"output_tokens":37},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":37,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":1.0,"words":[{"word":"forwarded","start":0.32,"end":0.79999995,"confidence":0.9550781,"punctuated_word":"Forwarded","sentiment":"negative","sentiment_score":-0.7451931238174438},{"word":"to","start":0.79999995,"end":0.88,"confidence":0.9980469,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6777390241622925},{"word":"voice","start":0.88,"end":1.1999999,"confidence":0.9970703,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.6827418208122253},{"word":"mail","start":1.1999999,"end":1.68,"confidence":0.99902344,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.6503302454948425},{"word":"the","start":1.68,"end":1.92,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.824220597743988},{"word":"person","start":1.92,"end":2.1599998,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.7963231801986694},{"word":"you","start":2.1599998,"end":2.3999999,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.8193831443786621},{"word":"are","start":2.3999999,"end":2.56,"confidence":0.94384766,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.7965273261070251},{"word":"trying","start":2.56,"end":2.8,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.81936115026474},{"word":"to","start":2.8,"end":2.8799999,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.7972357273101807},{"word":"reach","start":2.8799999,"end":3.1999998,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.8209993839263916},{"word":"is","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8700432777404785},{"word":"not","start":3.36,"end":3.6,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.8677643537521362},{"word":"available","start":3.6,"end":4.1,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.8051066994667053},{"word":"at","start":4.3199997,"end":4.48,"confidence":1.0,"punctuated_word":"At","sentiment":"negative","sentiment_score":-0.4671599566936493},{"word":"the","start":4.48,"end":4.64,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.42718565464019775},{"word":"tone","start":4.64,"end":5.12,"confidence":0.99853516,"punctuated_word":"tone,","sentiment":"negative","sentiment_score":-0.36224132776260376},{"word":"please","start":5.12,"end":5.52,"confidence":1.0,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.4203461706638336},{"word":"record","start":5.52,"end":5.8399997,"confidence":1.0,"punctuated_word":"record","sentiment":"negative","sentiment_score":-0.4070080518722534},{"word":"your","start":5.8399997,"end":6.08,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.3766236901283264},{"word":"message","start":6.08,"end":6.5789375,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.3135693669319153},{"word":"when","start":6.7389374,"end":6.8989377,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.19927336275577545},{"word":"you","start":6.8989377,"end":7.0589375,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2408885806798935},{"word":"have","start":7.0589375,"end":7.2189374,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1808258891105652},{"word":"finished","start":7.2189374,"end":7.7189374,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.2167108654975891},{"word":"recording","start":7.7789373,"end":8.258938,"confidence":0.9995117,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.2550133466720581},{"word":"you","start":8.258938,"end":8.418938,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.3182509243488312},{"word":"may","start":8.418938,"end":8.658937,"confidence":1.0,"punctuated_word":"may","sentiment":"negative","sentiment_score":-0.35571950674057007},{"word":"hang","start":8.658937,"end":8.818937,"confidence":1.0,"punctuated_word":"hang","sentiment":"negative","sentiment_score":-0.3667100965976715},{"word":"up","start":8.818937,"end":9.318937,"confidence":0.9980469,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.20213422179222107}],"paragraphs":{"transcript":"\nForwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Forwarded to voice mail.","start":0.32,"end":1.68,"sentiment":"negative","sentiment_score":-0.689001053571701},{"text":"The person you are trying to reach is not available.","start":1.68,"end":4.1,"sentiment":"negative","sentiment_score":-0.8216964840888977},{"text":"At the tone, please record your message.","start":4.3199997,"end":6.5789375,"sentiment":"negative","sentiment_score":-0.3963048883846828},{"text":"When you have finished recording, you may hang up.","start":6.7389374,"end":9.318937,"sentiment":"neutral","sentiment_score":-0.25950297713279724}],"sentiment":"negative","sentiment_score":-0.5360876689354579,"num_words":30,"start":0.32,"end":9.318937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Forwarded to voice mail.","start":0.32,"end":1.68,"sentiment":"negative","sentiment_score":-0.689001053571701},{"text":"The person you are trying to reach is not available.","start":1.68,"end":4.1,"sentiment":"negative","sentiment_score":-0.8216964840888977},{"text":"At the tone, please record your message.","start":4.3199997,"end":6.5789375,"sentiment":"negative","sentiment_score":-0.3963048883846828},{"text":"When you have finished recording, you may hang up.","start":6.7389374,"end":9.318937,"sentiment":"neutral","sentiment_score":-0.25950297713279724}],"sentiment":"negative","sentiment_score":-0.5360876689354579,"channel":1,"num_words":30,"start":0.32,"end":9.318937}]},"summary":{"result":"success","short":"Forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up."},"intents":{"segments":[{"text":"When you have finished recording, you may hang up.","start_word":21,"end_word":29,"intents":[{"intent":"Leave message","confidence_score":0.8469252}]}]},"sentiments":{"segments":[{"text":"Forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message.","start_word":0,"end_word":20,"sentiment":"negative","sentiment_score":-0.6393670439720154},{"text":"When you have finished recording, you may hang up.","start_word":21,"end_word":29,"sentiment":"neutral","sentiment_score":-0.27094727754592896}],"average":{"sentiment":"negative","sentiment_score":-0.5298368608629381}}}}