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Infotech. Thank you for calling. If you know the extension of the person you are calling, please enter it now. Otherwise, please select from the following six options. For sales, please press 1.\n\nFor accounts payable, please press 2. Please wait while we connect your call. Please wait while we connect your call. Hello. Good afternoon.\n\nThank you for calling Blue Chip. This is Janet speaking. How can I help? I'm doing well. Thank you.\n\nHow are you doing? Mhmm. K. Yep. What is the port number, please?\n\nAlright. Let me just pull it up here. Please give me a moment. This is for the ipcom? Alright.\n\nWe currently do not have any stock on hand for this model. And, yeah, the buy price for this is 40.9. You mean the lead time when it's ordered? Alright. Let me just check.\n\nAlright. I'm just trying to check any emails about this model. IT com. Can I call you back on this phone number? I'll just need to verify this with our product manager.\n\nHow many units are you after, by the way? Okay. Sure, Ross. I'll be calling you back once I have further details. You're welcome.\n\nHave a good one. You too. Bye.","paragraphs":[{"sentences":[{"text":"Bluetooth Infotech.","start":0.39999998,"end":1.54,"sentiment":"neutral","sentiment_score":0.018185940571129322},{"text":"Thank you for calling.","start":1.92,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.27585792168974876},{"text":"If you know the extension of the person you are calling, please enter it now.","start":2.8799999,"end":6.74,"sentiment":"neutral","sentiment_score":0.09027099112669627},{"text":"Otherwise, please select from the following six options.","start":6.8799996,"end":9.78,"sentiment":"neutral","sentiment_score":0.03325417102314532},{"text":"For sales, please press 1.","start":10.24,"end":12.165,"sentiment":"neutral","sentiment_score":0.013523059338331223}],"sentiment":"neutral","sentiment_score":0.08316226763760343,"num_words":34,"start":0.39999998,"end":12.165},{"sentences":[{"text":"For accounts payable, please press 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Thank you for calling. If you know the extension of the person you are calling, please enter it now. Otherwise, please select from the following six options. For sales, please press 1.\n\nFor accounts payable, please press 2. Please wait while we connect your call. Please wait while we connect your call. Hello. Good afternoon.\n\nThank you for calling Blue Chip. This is Janet speaking. How can I help?\n\nChannel 0: Good afternoon, John. This is Ross with Techcom. How's it going over there?\n\nChannel 1: I'm doing well. Thank you. How are you doing?\n\nChannel 0: That's great. John, actually, I was just wanting to inquire about the product.\n\nChannel 1: Mhmm.\n\nChannel 0: Yeah. The product availability. I got the SKU. Mhmm.\n\nChannel 1: K.\n\nChannel 0: Hello?\n\nChannel 1: Yep. What is the port number, please?\n\nChannel 0: CPE 3.\n\nChannel 1: Alright. Let me just pull it up here. Please give me a moment.\n\nChannel 0: Yep.\n\nChannel 1: This is for the ipcom?\n\nChannel 0: Right.\n\nChannel 1: Alright. We currently do not have any stock on hand for this model.\n\nChannel 0: Mhmm.\n\nChannel 1: And, yeah, the buy price for this is 40.9.\n\nChannel 0: Mhmm. And the availability.\n\nChannel 1: You mean the lead time when\n\nChannel 0: Yep.\n\nChannel 1: it's\n\nChannel 0: The lead time.\n\nChannel 1: ordered? Alright. Let me just check. Alright. I'm just trying to check any emails about this model.\n\nChannel 0: Mhmm.\n\nChannel 1: IT com. Can I call you back on this phone number? I'll just need to verify this with our product manager.\n\nChannel 0: Yeah.\n\nChannel 1: How\n\nChannel 0: Sure.\n\nChannel 1: many\n\nChannel 0: No\n\nChannel 1: units\n\nChannel 0: worries.\n\nChannel 1: are you after,\n\nChannel 0: Can you\n\nChannel 1: by\n\nChannel 0: give me\n\nChannel 1: the\n\nChannel 0: a\n\nChannel 1: way?\n\nChannel 0: call? 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Bye.","paragraphs":[{"sentences":[{"text":"Bluetooth Infotech.","start":0.39999998,"end":1.54,"sentiment":"neutral","sentiment_score":0.018185940571129322},{"text":"Thank you for calling.","start":1.92,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.27585792168974876},{"text":"If you know the extension of the person you are calling, please enter it now.","start":2.8799999,"end":6.74,"sentiment":"neutral","sentiment_score":0.09027099112669627},{"text":"Otherwise, please select from the following six options.","start":6.8799996,"end":9.78,"sentiment":"neutral","sentiment_score":0.03325417102314532},{"text":"For sales, please press 1.","start":10.24,"end":12.165,"sentiment":"neutral","sentiment_score":0.013523059338331223}],"sentiment":"neutral","sentiment_score":0.08316226763760343,"channel":1,"num_words":34,"start":0.39999998,"end":12.165},{"sentences":[{"text":"For accounts payable, please press 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a single unit.","start":216.83499,"end":218.135,"sentiment":"neutral","sentiment_score":0.005482072476297617}],"sentiment":"neutral","sentiment_score":0.003797587752342224,"channel":0,"num_words":5,"start":214.435,"end":218.135},{"sentences":[{"text":"Okay.","start":219.28,"end":219.59999,"sentiment":"neutral","sentiment_score":0.05057546868920326},{"text":"Sure, Ross.","start":219.59999,"end":220.64,"sentiment":"neutral","sentiment_score":0.06983865797519684},{"text":"I'll be calling you back once I have further details.","start":220.64,"end":223.22,"sentiment":"neutral","sentiment_score":0.06975998505949974}],"sentiment":"neutral","sentiment_score":0.06829635655650726,"channel":1,"num_words":13,"start":219.28,"end":223.22},{"sentences":[{"text":"Yep.","start":225.27,"end":225.77,"sentiment":"neutral","sentiment_score":0.12875166535377502},{"text":"Thanks.","start":225.83,"end":226.33,"sentiment":"neutral","sentiment_score":0.28382980823516846}],"sentiment":"neutral","sentiment_score":0.20629073679447174,"channel":0,"num_words":2,"start":225.27,"end":226.33},{"sentences":[{"text":"You're welcome.","start":227.2,"end":227.84,"sentiment":"positive","sentiment_score":0.4111934304237366},{"text":"Have a good one.","start":227.84,"end":228.81999,"sentiment":"positive","sentiment_score":0.48765941709280014}],"sentiment":"positive","sentiment_score":0.46217075486977893,"channel":1,"num_words":6,"start":227.2,"end":228.81999},{"sentences":[{"text":"You too.","start":230.47,"end":231.03,"sentiment":"neutral","sentiment_score":0.24543042480945587},{"text":"Bye.","start":231.03,"end":231.53,"sentiment":"neutral","sentiment_score":0.19203540682792664}],"sentiment":"neutral","sentiment_score":0.22763208548227945,"channel":0,"num_words":3,"start":230.47,"end":231.53},{"sentences":[{"text":"You too.","start":231.92,"end":232.4,"sentiment":"neutral","sentiment_score":0.15659109503030777},{"text":"Bye.","start":232.4,"end":232.9,"sentiment":"neutral","sentiment_score":0.08554506301879883}],"sentiment":"neutral","sentiment_score":0.13290908435980478,"channel":1,"num_words":3,"start":231.92,"end":232.9}]},"summary":{"result":"success","short":"A customer calls Blue Chip and is directed to various options. They speak to Janet, a representative, about the availability and purchase of a specific product. Janet confirms that they do not have any stock on hand and provides the buy price and lead time. She promises to call the customer back with further details and the call ends politely."},"intents":{"segments":[{"text":"John, actually, I was just wanting to inquire about the product. Mhmm. Yeah.","start_word":95,"end_word":107,"intents":[{"intent":"Inquire about product availability","confidence_score":0.28663996},{"intent":"Verify product details","confidence_score":0.0025088957}]},{"text":"We currently do not have any stock on hand for this model. Mhmm.","start_word":148,"end_word":160,"intents":[{"intent":"Confirm availability","confidence_score":0.030713402}]}]},"sentiments":{"segments":[{"text":"Bluetooth Infotech. Thank you for calling. If you know the extension of the person you are calling, please enter it now. Otherwise, please select from the following six options. For sales, please press 1. For accounts payable, please press 2. Please wait while we connect your call. Please wait while we connect your call. Hello. Good afternoon.","start_word":0,"end_word":56,"sentiment":"neutral","sentiment_score":0.06440059095621109},{"text":"Thank you for calling Blue Chip. This is Janet speaking. How can I help?","start_word":57,"end_word":70,"sentiment":"positive","sentiment_score":0.4553457796573639},{"text":"Good afternoon, John. This is Ross with Techcom. How's it going over there?","start_word":71,"end_word":83,"sentiment":"neutral","sentiment_score":0.2405415028333664},{"text":"I'm doing well. Thank you.","start_word":84,"end_word":88,"sentiment":"positive","sentiment_score":0.4445738196372986},{"text":"How are you doing?","start_word":89,"end_word":92,"sentiment":"neutral","sentiment_score":0.2975032925605774},{"text":"That's great.","start_word":93,"end_word":94,"sentiment":"positive","sentiment_score":0.4806839525699615},{"text":"John, actually, I was just wanting to inquire about the product. Mhmm. Yeah. The product availability. I got the SKU. Mhmm. K. Hello? Yep. What is the port number, please? CPE 3. Alright. Let me just pull it up here. Please give me a moment. Yep. This is for the ipcom? Right. Alright. We currently do not have any stock on hand for this model. Mhmm. And, yeah, the buy price for this is 40.9. Mhmm. And the availability. You mean the lead time when Yep. it's The lead time. ordered? Alright. Let me just check. Alright. I'm just trying to check any emails about this model. Mhmm. IT com. Can I call you back on this phone number? I'll just need to verify this with our product manager. Yeah. How Sure. many No units worries. are you after, Can you by give me the a way? call? Just a single unit. Okay. Sure, Ross. I'll be calling you back once I have further details. Yep. Thanks.","start_word":95,"end_word":261,"sentiment":"neutral","sentiment_score":-0.0031043977942317724},{"text":"You're welcome. Have a good one.","start_word":262,"end_word":267,"sentiment":"positive","sentiment_score":0.4433971047401428},{"text":"You too. Bye. You too. Bye.","start_word":268,"end_word":273,"sentiment":"neutral","sentiment_score":0.17642037570476532}],"average":{"sentiment":"neutral","sentiment_score":0.07825022404736812}}}}