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Thank you for calling Marketing Suite. If you're an existing client, please press 1. If you're inquiring about a new service, please press 2. For all other general inquiries, please press 3.\n\nTo hear Thanks for calling Marketing Suite. This is Jeremy. Nicholas? Yeah. Sorry.\n\nWhat was your name? Vigilant Vigilant Ehud, did you say? Yep. And what was your name? Sorry.\n\nYeah. Mary. Yeah. Yep. Sorry.\n\nWhat did you wanna speak to to Nick in regards to? Sorry. Just give me one moment. Did Did you say cybersecurity? Nick is not available, unfortunately, but I'm happy to pass on the notes to him if you like.\n\nNo problem. You have a great day. 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Thank you for calling Marketing Suite. If you're an existing client, please press 1. If you're inquiring about a new service, please press 2. For all other general inquiries, please press 3.\n\nTo hear Thanks for calling Marketing Suite. This is Jeremy.\n\nChannel 0: Yes. Good morning. I'm looking for Nick Nicholas.\n\nChannel 1: Nicholas?\n\nChannel 0: Yes.\n\nChannel 1: Yeah. Sorry. What was your name?\n\nChannel 0: This is Mary from Vigilance AI.\n\nChannel 1: Vigilant Vigilant Ehud, did you say?\n\nChannel 0: Yes.\n\nChannel 1: Yep. And what was your name? Sorry. Yeah. Mary.\n\nYeah. Yep. Sorry. What did you wanna speak to to Nick in regards to?\n\nChannel 0: Mary? We just want to represent cybersecurity with him. Is he available?\n\nChannel 1: Sorry. Just give me one moment. Did Did you say cybersecurity?\n\nChannel 0: Yes.\n\nChannel 1: Nick is not available, unfortunately, but I'm happy to pass on the notes to him if you like.\n\nChannel 0: I see. No worries. Maybe I'll just drop an email to him. Thank you.\n\nChannel 1: No problem. You have a great day.\n\nChannel 0: You too.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.12,"sentiment":"neutral","sentiment_score":0.299682080745697},{"text":"Thank you for calling Marketing Suite.","start":1.12,"end":2.8999999,"sentiment":"positive","sentiment_score":0.4612941692272822},{"text":"If you're an existing client, please press 1.","start":3.12,"end":5.62,"sentiment":"neutral","sentiment_score":0.20392910484224558},{"text":"If you're inquiring about a new service, please press 2.","start":5.8399997,"end":9.139999,"sentiment":"neutral","sentiment_score":0.1164453998208046},{"text":"For all other general inquiries, please press 3.","start":9.36,"end":12.015,"sentiment":"neutral","sentiment_score":0.09810927975922823}],"sentiment":"neutral","sentiment_score":0.20146085367058264,"channel":1,"num_words":33,"start":0.79999995,"end":12.015},{"sentences":[{"text":"To hear Thanks for calling Marketing Suite.","start":12.575001,"end":25.055,"sentiment":"neutral","sentiment_score":0.2738679572939873},{"text":"This is Jeremy.","start":25.055,"end":25.875,"sentiment":"neutral","sentiment_score":0.3204408586025238}],"sentiment":"neutral","sentiment_score":0.28783982768654826,"channel":1,"num_words":10,"start":12.575001,"end":25.875},{"sentences":[{"text":"Yes.","start":26.4,"end":26.720001,"sentiment":"neutral","sentiment_score":0.14195524156093595},{"text":"Good morning.","start":26.720001,"end":27.28,"sentiment":"positive","sentiment_score":0.34102414548397064},{"text":"I'm looking for Nick Nicholas.","start":27.28,"end":29.3,"sentiment":"neutral","sentiment_score":0.08590912520885467}],"sentiment":"neutral","sentiment_score":0.15669364482164383,"channel":0,"num_words":8,"start":26.4,"end":29.3},{"sentences":[{"text":"Nicholas?","start":30.56,"end":31.06,"sentiment":"neutral","sentiment_score":0.048050835728645325}],"sentiment":"neutral","sentiment_score":0.048050835728645325,"channel":1,"num_words":1,"start":30.56,"end":31.06},{"sentences":[{"text":"Yes.","start":31.76,"end":32.260002,"sentiment":"neutral","sentiment_score":0.036738988012075424}],"sentiment":"neutral","sentiment_score":0.036738988012075424,"channel":0,"num_words":1,"start":31.76,"end":32.260002},{"sentences":[{"text":"Yeah.","start":34.0,"end":34.32,"sentiment":"neutral","sentiment_score":0.033640723675489426},{"text":"Sorry.","start":34.32,"end":34.64,"sentiment":"neutral","sentiment_score":0.008114702999591827},{"text":"What was your name?","start":34.64,"end":35.7,"sentiment":"neutral","sentiment_score":0.00769633986055851}],"sentiment":"neutral","sentiment_score":0.01209013101955255,"channel":1,"num_words":6,"start":34.0,"end":35.7},{"sentences":[{"text":"This is Mary from Vigilance AI.","start":36.4,"end":39.38,"sentiment":"neutral","sentiment_score":0.04577551378558079}],"sentiment":"neutral","sentiment_score":0.04577551378558079,"channel":0,"num_words":6,"start":36.4,"end":39.38},{"sentences":[{"text":"Vigilant Vigilant Ehud, did you say?","start":44.765,"end":47.425003,"sentiment":"neutral","sentiment_score":0.02173084362099568}],"sentiment":"neutral","sentiment_score":0.02173084362099568,"channel":1,"num_words":6,"start":44.765,"end":47.425003},{"sentences":[{"text":"Yes.","start":47.865,"end":48.365,"sentiment":"neutral","sentiment_score":0.023816196247935295}],"sentiment":"neutral","sentiment_score":0.023816196247935295,"channel":0,"num_words":1,"start":47.865,"end":48.365},{"sentences":[{"text":"Yep.","start":51.165,"end":51.405,"sentiment":"neutral","sentiment_score":0.022148318588733673},{"text":"And what was your 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cybersecurity?","start":77.585,"end":78.8,"sentiment":"neutral","sentiment_score":-0.008068372681736945}],"sentiment":"neutral","sentiment_score":-0.013963790102438494,"channel":1,"num_words":11,"start":71.104996,"end":78.8},{"sentences":[{"text":"Yes.","start":80.125,"end":80.625,"sentiment":"neutral","sentiment_score":0.06726397573947906}],"sentiment":"neutral","sentiment_score":0.06726397573947906,"channel":0,"num_words":1,"start":80.125,"end":80.625},{"sentences":[{"text":"Nick is not available, unfortunately, but I'm happy to pass on the notes to him if you like.","start":87.5,"end":92.88,"sentiment":"neutral","sentiment_score":0.1590463514957163}],"sentiment":"neutral","sentiment_score":0.1590463514957163,"channel":1,"num_words":18,"start":87.5,"end":92.88},{"sentences":[{"text":"I see.","start":93.55688,"end":94.21687,"sentiment":"neutral","sentiment_score":0.08941187709569931},{"text":"No worries.","start":94.27687,"end":94.91687,"sentiment":"neutral","sentiment_score":0.17524078488349915},{"text":"Maybe I'll just drop an email to him.","start":94.91687,"end":96.836876,"sentiment":"neutral","sentiment_score":0.19754840806126595},{"text":"Thank you.","start":96.836876,"end":97.57687,"sentiment":"positive","sentiment_score":0.47968560457229614}],"sentiment":"neutral","sentiment_score":0.21921884268522263,"channel":0,"num_words":14,"start":93.55688,"end":97.57687},{"sentences":[{"text":"No problem.","start":97.875,"end":98.354996,"sentiment":"positive","sentiment_score":0.5093264728784561},{"text":"You have a great day.","start":98.354996,"end":99.415,"sentiment":"positive","sentiment_score":0.6743621230125427}],"sentiment":"positive","sentiment_score":0.6272090801170894,"channel":1,"num_words":7,"start":97.875,"end":99.415},{"sentences":[{"text":"You too.","start":99.63687,"end":100.296875,"sentiment":"positive","sentiment_score":0.355577677488327}],"sentiment":"positive","sentiment_score":0.355577677488327,"channel":0,"num_words":2,"start":99.63687,"end":100.296875},{"sentences":[{"text":"Bye.","start":100.915,"end":101.415,"sentiment":"neutral","sentiment_score":0.15910319983959198}],"sentiment":"neutral","sentiment_score":0.15910319983959198,"channel":1,"num_words":1,"start":100.915,"end":101.415}]},"summary":{"result":"success","short":"A customer calls Marketing Suite and is directed to various options. They are looking for Nick Nicholas, but he is not available, so the agent offers to take a message and pass on the notes. The agent also offers to send an email to Nick."},"intents":{"segments":[{"text":"I'm looking for Nick Nicholas. Nicholas?","start_word":46,"end_word":51,"intents":[{"intent":"Contact nick nicholas","confidence_score":0.1403659}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.299682080745697},{"text":"Thank you for calling Marketing Suite.","start_word":1,"end_word":6,"sentiment":"positive","sentiment_score":0.47519874572753906},{"text":"If you're an existing client, please press 1. If you're inquiring about a new service, please press 2. For all other general inquiries, please press 3. To hear Thanks for calling Marketing Suite. This is Jeremy. Yes. Good morning. I'm looking for Nick Nicholas. Nicholas? Yes. Yeah. Sorry. What was your name? This is Mary from Vigilance AI. Vigilant Vigilant Ehud, did you say? Yes. Yep. And what was your name? Sorry. Yeah. Mary. Yeah. Yep. Sorry. What did you wanna speak to to Nick in regards to? Mary? We just want to represent cybersecurity with him. Is he available? Sorry. Just give me one moment. Did Did you say cybersecurity? Yes. Nick is not available, unfortunately, but I'm happy to pass on the notes to him if you like. I see. No worries. Maybe I'll just drop an email to him.","start_word":7,"end_word":148,"sentiment":"neutral","sentiment_score":0.08715574443340302},{"text":"Thank you. No problem. You have a great day. You too.","start_word":149,"end_word":159,"sentiment":"positive","sentiment_score":0.5493096113204956},{"text":"Bye.","start_word":160,"end_word":160,"sentiment":"neutral","sentiment_score":0.21232227981090543}],"average":{"sentiment":"neutral","sentiment_score":0.13300160800709443}}}}