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I need oops. Sorry. All good. I need to register or link an ABN into my RAM, into my relationship authorization manager. Yeah. I'm not. Now I'm oops. Sorry. It's wrong. The sorry. The the issue is that the actual business that I'm trying to link doesn't come up. I am the sole director of the company. I kinda don't know where to go from here, though. Nope. Thanks. And, again, sorry if it's something really obvious. It's yeah. Mhmm. Yeah. So I'm guessing I click link by business, then I click continue or I accept, then I click continue. It pushes me through digital ID page. Just a second. And then it pushes me to enter an address, which is a personal address. I enter a personal address. Yep. Glen Ira. Yep. I hit continue. Then I get to a page here saying all eligible businesses have been linked. So that's where I get into a little bit of a mix here where I'm I'm definitely the only director on this company. 100 percent. Yes. Yeah. There's an error here. It's no problem. It's Romeo echo bravo dot bravo Romeo dot zero three one four. That's it. Yep. Thanks so much. All good. Thank you. My TFN. Yep. No problem. Give me a sec. For full transparency, I'm just logging into myGovs because I can't remember what it is. Just a sec. There's too many numbers these days. It's just loading. How's your day going? You guys seem busy? Nice. All the fun. Why not? Do you while I'm waiting for this, do you guys special like, do you have a specialty? And do or do you answer general calls as well for other areas? Gotcha. 26. Still waiting on my gov to actually load. A 100% I do. It's sorry. Just putting these details in here, my gov. The ABN is 67627836828. Yes. It should be under Advanced Inbound Resource Pro three Limited. Text phone number. Text phone number. I'm almost there. Okay. I'm in my gov. I'm at my home. I click on myself. I click on my profile. I click personal. Come on. Okay. TFN is 82829, sorry, 222 207. Yeah. Triple 2 and then 20 7. What's the twos? Sounds good. It's both Daniel Warwick Andre and 12/31/1992. Oh, no problem. Yeah. It's eight no. All good. It's 829 222 and then 207 at the end. Sorry. That might have been me fumbling. Thank you. Yep. No problem. It's Daniel Warwick Andre, and 12/31/1992. 0424724429. Of course you can. No problem. Thank you. No problem. Just a sec. Code is 6 68460. Yes. Oh, hang on. Actually, you mean from that regard? No. I don't think I could do, actually. Oh, hang on. Hang on. Telstra. Telstra Limited three. Something like that. Yeah. Yes. It's a yes. Sorry. We can do a driver's license. Yeah. That sounds good. Let me just pull up the service pickup. Sorry. I completely blanked that I had any shares in Australia. Okay. So driver's license. Yes. Victoria. License number is 096309506. That's the one. Card number is just loading. It is Papa57 55 oh, sorry. It's p for papa, and then it's 575-5996. Sorry. No problem. It's a it's Andre, which is a n d r e e. Is that what you meant by family name? Yes. It is. Daniel yeah. Sure. D a n I e l, and then I've got an initial w for my middle name. Yep. The December 1992. Thank you. Mhmm. Mhmm. That's correct. Mhmm. That's absolutely correct. For Victoria. Yep. Yeah. No problem. It's Warwick, which is w a r w I c k. Okay. Good. I was about to say, damn, I'm these are definitely legit. Thank you. In my oh, yes. Two secs. That's in my my ID app. It is so to make it simple, it's daniel, so d a d a n I e l, and then at mycerna, which is a n d r e e, and then dot co. So just dot c o. Mhmm. And then dot co. Yep. Just Daniel, then an@symbol,Andre.co. Awesome. Thanks so much. Thanks. Bye. Yes. Awesome. Yeah. No. It looks that that sounds good. Thanks so much. Thank you. Thanks. Hello? Yes. Thank you so much. Two ticks. I will just load this. Uh-huh. Thank you. Rhode and virus. Let's pop that. That is amazing. Let's see. Potentially, did you yay. Gotcha. And the email address is updated. Is that daniel@andre.co email? Yes. Sorry. Oh, I got a verification code from Ram, so maybe. Is it is it is it possible to update that? Gotcha. No. It's all good. Sorry. There's a delay on the line. Gotcha. Look. Oh, you've you've done more than enough. I appreciate it. Thanks so much for your help. Have a great day. Thanks. Bye. 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Okay. Yeah. She was a plus one plus one with the Hey, Vista. My name is Daniel.\n\nHow are you? Not bad. Not bad at all. I was just wondering if you can help me. I don't know if you can.\n\nI need oops. Sorry. All good. I need to register or link an ABN into my RAM, into my relationship authorization manager. Yeah.\n\nI'm not. Now I'm oops. Sorry. It's wrong. The sorry.\n\nThe the issue is that the actual business that I'm trying to link doesn't come up. I am the sole director of the company. I kinda don't know where to go from here, though. Nope. Thanks.\n\nAnd, again, sorry if it's something really obvious. It's yeah. Mhmm. Yeah. So I'm guessing I click link by business, then I click continue or I accept, then I click continue.\n\nIt pushes me through digital ID page. Just a second. And then it pushes me to enter an address, which is a personal address. I enter a personal address. Yep.\n\nGlen Ira. Yep. I hit continue. Then I get to a page here saying all eligible businesses have been linked. So that's where I get into a little bit of a mix here where I'm I'm definitely the only director on this company.\n\n100 percent. Yes. Yeah. There's an error here. It's no problem.\n\nIt's Romeo echo bravo dot bravo Romeo dot zero three one four. That's it. Yep. Thanks so much. All good.\n\nThank you. My TFN. Yep. No problem. Give me a sec.\n\nFor full transparency, I'm just logging into myGovs because I can't remember what it is. Just a sec. There's too many numbers these days. It's just loading. How's your day going?\n\nYou guys seem busy? Nice. All the fun. Why not? Do you while I'm waiting for this, do you guys special like, do you have a specialty?\n\nAnd do or do you answer general calls as well for other areas? Gotcha. 26. Still waiting on my gov to actually load. A 100% I do.\n\nIt's sorry. Just putting these details in here, my gov. The ABN is 67627836828. Yes. It should be under Advanced Inbound Resource Pro three Limited.\n\nText phone number. Text phone number. I'm almost there. Okay. I'm in my gov.\n\nI'm at my home. I click on myself. I click on my profile. I click personal. Come on.\n\nOkay. TFN is 82829, sorry, 222 207. Yeah. Triple 2 and then 20 7. What's the twos?\n\nSounds good. It's both Daniel Warwick Andre and 12/31/1992. Oh, no problem. Yeah. It's eight no.\n\nAll good. It's 829 222 and then 207 at the end. Sorry. That might have been me fumbling. Thank you.\n\nYep. No problem. It's Daniel Warwick Andre, and 12/31/1992. 0424724429. Of course you can.\n\nNo problem. Thank you. No problem. Just a sec. Code is 6 68460.\n\nYes. Oh, hang on. Actually, you mean from that regard? No. I don't think I could do, actually.\n\nOh, hang on. Hang on. Telstra. Telstra Limited three. Something like that.\n\nYeah. Yes. It's a yes. Sorry. We can do a driver's license.\n\nYeah. That sounds good. Let me just pull up the service pickup. Sorry. I completely blanked that I had any shares in Australia.\n\nOkay. So driver's license. Yes. Victoria. License number is 096309506.\n\nThat's the one. Card number is just loading. It is Papa57 55 oh, sorry. It's p for papa, and then it's 575-5996. Sorry.\n\nNo problem. It's a it's Andre, which is a n d r e e. Is that what you meant by family name? Yes. It is.\n\nDaniel yeah. Sure. D a n I e l, and then I've got an initial w for my middle name. Yep. The December 1992.\n\nThank you. Mhmm. Mhmm. That's correct. Mhmm.\n\nThat's absolutely correct. For Victoria. Yep. Yeah. No problem.\n\nIt's Warwick, which is w a r w I c k. Okay. Good. I was about to say, damn, I'm these are definitely legit. Thank you.\n\nIn my oh, yes. Two secs. That's in my my ID app. It is so to make it simple, it's daniel, so d a d a n I e l, and then at mycerna, which is a n d r e e, and then dot co. So just dot c o.\n\nMhmm. And then dot co. Yep. Just Daniel, then an@symbol,Andre.co. Awesome.\n\nThanks so much. Thanks. Bye. Yes. Awesome.\n\nYeah. No. It looks that that sounds good. Thanks so much. Thank you.\n\nThanks. Hello? Yes. Thank you so much. Two ticks.\n\nI will just load this. Uh-huh. Thank you. Rhode and virus. Let's pop that.\n\nThat is amazing. Let's see. Potentially, did you yay. Gotcha. And the email address is updated.\n\nIs that daniel@andre.co email? Yes. Sorry. Oh, I got a verification code from Ram, so maybe. Is it is it is it possible to update that?\n\nGotcha. No. It's all good. Sorry. There's a delay on the line.\n\nGotcha. Look. Oh, you've you've done more than enough. I appreciate it. Thanks so much for your help.\n\nHave a great day. Thanks. Bye. See you.","paragraphs":[{"sentences":[{"text":"Hello?","start":220.72,"end":221.22,"sentiment":"neutral","sentiment_score":0.0292547307908535},{"text":"Okay.","start":263.705,"end":264.205,"sentiment":"neutral","sentiment_score":0.10666805505752563},{"text":"Yeah.","start":264.26498,"end":264.745,"sentiment":"neutral","sentiment_score":0.06552254408597946},{"text":"She was a plus one plus one with the Hey, Vista.","start":264.745,"end":3858.2751,"sentiment":"neutral","sentiment_score":0.09752409634265033},{"text":"My name is Daniel.","start":3858.2751,"end":3858.995,"sentiment":"neutral","sentiment_score":0.11151252500712872}],"sentiment":"neutral","sentiment_score":0.09557002720733483,"num_words":18,"start":220.72,"end":3858.995},{"sentences":[{"text":"How are you?","start":3858.995,"end":3859.8152,"sentiment":"neutral","sentiment_score":0.15846743186314902},{"text":"Not bad.","start":3861.635,"end":3862.1152,"sentiment":"neutral","sentiment_score":0.07806308753788471},{"text":"Not bad at all.","start":3862.1152,"end":3863.3352,"sentiment":"neutral","sentiment_score":0.009314816445112228},{"text":"I was just wondering if you can help me.","start":3864.2751,"end":3866.1152,"sentiment":"neutral","sentiment_score":-0.030214588675234053},{"text":"I don't know if you can.","start":3866.1152,"end":3867.3352,"sentiment":"neutral","sentiment_score":-0.21229740728934607}],"sentiment":"neutral","sentiment_score":-0.03653866689031323,"num_words":24,"start":3858.995,"end":3867.3352},{"sentences":[{"text":"I need oops.","start":3867.715,"end":3869.635,"sentiment":"neutral","sentiment_score":-0.15311489502588907},{"text":"Sorry.","start":3869.635,"end":3870.135,"sentiment":"neutral","sentiment_score":-0.09630928933620451},{"text":"All good.","start":3871.58,"end":3871.98,"sentiment":"neutral","sentiment_score":0.08788543939590454},{"text":"I need to register or link an ABN into my RAM, into my relationship authorization manager.","start":3871.98,"end":3878.0,"sentiment":"neutral","sentiment_score":-0.014366067363880575},{"text":"Yeah.","start":3878.22,"end":3878.72,"sentiment":"neutral","sentiment_score":-0.008219665847718716}],"sentiment":"neutral","sentiment_score":-0.02686781909964655,"num_words":23,"start":3867.715,"end":3878.72},{"sentences":[{"text":"I'm not.","start":3883.425,"end":3884.225,"sentiment":"negative","sentiment_score":-0.3965151309967041},{"text":"Now I'm oops.","start":3884.225,"end":3885.5051,"sentiment":"negative","sentiment_score":-0.36564584573109943},{"text":"Sorry.","start":3885.5051,"end":3886.0051,"sentiment":"neutral","sentiment_score":-0.11093667894601822},{"text":"It's wrong.","start":3890.945,"end":3891.7651,"sentiment":"neutral","sentiment_score":-0.231096051633358},{"text":"The sorry.","start":3892.5452,"end":3896.32,"sentiment":"neutral","sentiment_score":-0.06098386086523532}],"sentiment":"neutral","sentiment_score":-0.25850643031299114,"num_words":10,"start":3883.425,"end":3896.32},{"sentences":[{"text":"The the issue is that the actual business that I'm trying to link doesn't come up.","start":3896.32,"end":3899.5999,"sentiment":"neutral","sentiment_score":-0.29409527219831944},{"text":"I am the sole director of the company.","start":3899.5999,"end":3903.3,"sentiment":"neutral","sentiment_score":-0.10137207712978125},{"text":"I kinda don't know where to go from here, though.","start":3904.64,"end":3907.54,"sentiment":"neutral","sentiment_score":-0.24553733468055725},{"text":"Nope.","start":3911.385,"end":3911.885,"sentiment":"neutral","sentiment_score":-0.17264971137046814},{"text":"Thanks.","start":3917.465,"end":3917.965,"sentiment":"neutral","sentiment_score":0.2613968849182129}],"sentiment":"neutral","sentiment_score":-0.2189757540408108,"num_words":36,"start":3896.32,"end":3917.965},{"sentences":[{"text":"And, again, sorry if it's something really obvious.","start":3922.1301,"end":3924.29,"sentiment":"neutral","sentiment_score":-0.14503413462080061},{"text":"It's yeah.","start":3924.29,"end":3925.83,"sentiment":"neutral","sentiment_score":-0.1760738492012024},{"text":"Mhmm.","start":3948.6748,"end":3949.02,"sentiment":"neutral","sentiment_score":-0.02715906873345375},{"text":"Yeah.","start":3975.3801,"end":3975.54,"sentiment":"neutral","sentiment_score":-0.005796881392598152},{"text":"So I'm guessing I click link by business, then I click continue or I accept, then I click continue.","start":3975.54,"end":3981.22,"sentiment":"neutral","sentiment_score":0.009515110991503062}],"sentiment":"neutral","sentiment_score":-0.04401901989213882,"num_words":31,"start":3922.1301,"end":3981.22},{"sentences":[{"text":"It pushes me through digital ID page.","start":3981.22,"end":3985.24,"sentiment":"neutral","sentiment_score":0.015088873250143868},{"text":"Just a second.","start":3985.3,"end":3986.2,"sentiment":"neutral","sentiment_score":-0.0004311272253592809},{"text":"And then it pushes me to enter an address, which is a personal address.","start":3988.085,"end":3991.9248,"sentiment":"neutral","sentiment_score":-0.0011897074125174964},{"text":"I enter a personal address.","start":3991.9248,"end":3993.305,"sentiment":"neutral","sentiment_score":-0.00010506659746170043},{"text":"Yep.","start":3996.645,"end":3996.9648,"sentiment":"neutral","sentiment_score":0.044915180653333664}],"sentiment":"neutral","sentiment_score":0.004402089165523648,"num_words":30,"start":3981.22,"end":3996.9648},{"sentences":[{"text":"Glen Ira.","start":3996.9648,"end":3997.865,"sentiment":"neutral","sentiment_score":0.031071297824382782},{"text":"Yep.","start":3998.005,"end":3998.505,"sentiment":"neutral","sentiment_score":0.04293384402990341},{"text":"I hit continue.","start":3998.805,"end":3999.785,"sentiment":"neutral","sentiment_score":0.03223123153050741},{"text":"Then I get to a page here saying all eligible businesses have been linked.","start":4000.59,"end":4004.77,"sentiment":"neutral","sentiment_score":0.03168614408267396},{"text":"So that's where I get into a little bit of a mix here where I'm I'm definitely the only director on this company.","start":4009.7102,"end":4016.2102,"sentiment":"neutral","sentiment_score":0.012252382981229026}],"sentiment":"neutral","sentiment_score":0.02156234790688126,"num_words":43,"start":3996.9648,"end":4016.2102},{"sentences":[{"text":"100 percent.","start":4020.085,"end":4020.805,"sentiment":"neutral","sentiment_score":0.27656932175159454},{"text":"Yes.","start":4020.805,"end":4021.305,"sentiment":"neutral","sentiment_score":0.024287130683660507},{"text":"Yeah.","start":4023.765,"end":4024.085,"sentiment":"neutral","sentiment_score":-0.04066789150238037},{"text":"There's an error here.","start":4024.085,"end":4024.9648,"sentiment":"neutral","sentiment_score":-0.08459418453276157},{"text":"It's no problem.","start":4024.9648,"end":4027.125,"sentiment":"neutral","sentiment_score":-0.003014085814356804}],"sentiment":"neutral","sentiment_score":0.01721262610094114,"num_words":11,"start":4020.085,"end":4027.125},{"sentences":[{"text":"It's Romeo echo bravo dot bravo Romeo dot zero three one four.","start":4027.125,"end":4034.41,"sentiment":"neutral","sentiment_score":0.002817703216957549},{"text":"That's it.","start":4036.55,"end":4037.37,"sentiment":"neutral","sentiment_score":0.005056486348621547},{"text":"Yep.","start":4037.43,"end":4037.93,"sentiment":"neutral","sentiment_score":0.04674745723605156},{"text":"Thanks so much.","start":4042.7349,"end":4043.555,"sentiment":"positive","sentiment_score":0.582678218682607},{"text":"All good.","start":4129.065,"end":4129.545,"sentiment":"neutral","sentiment_score":0.29239891469478607}],"sentiment":"neutral","sentiment_score":0.12117526769870893,"num_words":20,"start":4027.125,"end":4129.545},{"sentences":[{"text":"Thank you.","start":4129.545,"end":4130.3647,"sentiment":"neutral","sentiment_score":0.24796070903539658},{"text":"My TFN.","start":4134.8247,"end":4135.6445,"sentiment":"neutral","sentiment_score":0.0591056402772665},{"text":"Yep.","start":4144.4897,"end":4144.8896,"sentiment":"neutral","sentiment_score":0.03452388569712639},{"text":"No problem.","start":4144.8896,"end":4145.7896,"sentiment":"neutral","sentiment_score":0.05269094184041023},{"text":"Give me a sec.","start":4145.8496,"end":4147.07,"sentiment":"neutral","sentiment_score":0.01326241809874773}],"sentiment":"neutral","sentiment_score":0.0733716491271149,"num_words":11,"start":4129.545,"end":4147.07},{"sentences":[{"text":"For full transparency, I'm just logging into myGovs because I can't remember what it is.","start":4153.05,"end":4157.15,"sentiment":"neutral","sentiment_score":0.03158196347455184},{"text":"Just a sec.","start":4161.395,"end":4162.295,"sentiment":"neutral","sentiment_score":-0.02488454058766365},{"text":"There's too many numbers these days.","start":4163.795,"end":4166.0547,"sentiment":"neutral","sentiment_score":-0.04462073432902495},{"text":"It's just loading.","start":4169.395,"end":4170.455,"sentiment":"neutral","sentiment_score":-0.030413871631026268},{"text":"How's your day going?","start":4175.0703,"end":4175.87,"sentiment":"neutral","sentiment_score":0.0009506768546998496}],"sentiment":"neutral","sentiment_score":0.0014165328034470158,"num_words":31,"start":4153.05,"end":4175.87},{"sentences":[{"text":"You guys seem busy?","start":4175.87,"end":4177.0903,"sentiment":"neutral","sentiment_score":-0.049953993409872055},{"text":"Nice.","start":4179.6304,"end":4180.1304,"sentiment":"neutral","sentiment_score":0.24488824605941772},{"text":"All the fun.","start":4185.0703,"end":4185.97,"sentiment":"neutral","sentiment_score":0.2589849332968394},{"text":"Why not?","start":4191.555,"end":4192.295,"sentiment":"neutral","sentiment_score":-0.1340727061033249},{"text":"Do you while I'm waiting for this, do you guys special like, do you have a specialty?","start":4196.355,"end":4200.535,"sentiment":"neutral","sentiment_score":-0.016323384774081847}],"sentiment":"neutral","sentiment_score":0.010236448849792834,"num_words":27,"start":4175.87,"end":4200.535},{"sentences":[{"text":"And do or do you answer general calls as well for other areas?","start":4200.6753,"end":4203.88,"sentiment":"neutral","sentiment_score":0.01140590112369794},{"text":"Gotcha.","start":4207.46,"end":4207.96,"sentiment":"neutral","sentiment_score":0.018529696390032768},{"text":"26.","start":4209.62,"end":4210.18,"sentiment":"neutral","sentiment_score":-0.0013410421088337898},{"text":"Still waiting on my gov to actually load.","start":4210.18,"end":4212.2,"sentiment":"neutral","sentiment_score":-0.012275316519662738},{"text":"A 100% I do.","start":4220.445,"end":4221.8853,"sentiment":"neutral","sentiment_score":0.190793726593256}],"sentiment":"neutral","sentiment_score":0.03075695344833312,"num_words":27,"start":4200.6753,"end":4221.8853},{"sentences":[{"text":"It's sorry.","start":4221.8853,"end":4223.565,"sentiment":"neutral","sentiment_score":0.03140161186456681},{"text":"Just putting these details in here, my gov.","start":4223.565,"end":4225.9053,"sentiment":"neutral","sentiment_score":-0.026219846680760384},{"text":"The ABN is 67627836828.","start":4226.285,"end":4234.35,"sentiment":"neutral","sentiment_score":-0.0025004778581205755},{"text":"Yes.","start":4240.965,"end":4241.125,"sentiment":"neutral","sentiment_score":0.030843060463666916},{"text":"It should be under Advanced Inbound Resource Pro three Limited.","start":4241.125,"end":4244.185,"sentiment":"neutral","sentiment_score":0.025979707576334478}],"sentiment":"neutral","sentiment_score":0.005347307003103197,"num_words":25,"start":4221.8853,"end":4244.185},{"sentences":[{"text":"Text phone number.","start":4251.925,"end":4252.645,"sentiment":"neutral","sentiment_score":0.008278533505896727},{"text":"Text phone number.","start":4252.645,"end":4253.3647,"sentiment":"neutral","sentiment_score":0.0003310898318886757},{"text":"I'm almost there.","start":4253.3647,"end":4254.665,"sentiment":"neutral","sentiment_score":-0.014623599126935005},{"text":"Okay.","start":4273.1353,"end":4273.535,"sentiment":"neutral","sentiment_score":0.006462994497269392},{"text":"I'm in my gov.","start":4273.535,"end":4274.495,"sentiment":"neutral","sentiment_score":0.0059962664963677526}],"sentiment":"neutral","sentiment_score":0.0008861523653779711,"num_words":14,"start":4251.925,"end":4274.495},{"sentences":[{"text":"I'm at my home.","start":4274.495,"end":4276.095,"sentiment":"neutral","sentiment_score":0.0059448754182085395},{"text":"I click on myself.","start":4276.095,"end":4277.375,"sentiment":"neutral","sentiment_score":0.005831663380376995},{"text":"I click on my profile.","start":4277.375,"end":4278.415,"sentiment":"neutral","sentiment_score":0.005319007160142064},{"text":"I click personal.","start":4278.415,"end":4279.555,"sentiment":"neutral","sentiment_score":0.005885287808875243},{"text":"Come on.","start":4281.2954,"end":4282.015,"sentiment":"neutral","sentiment_score":0.002432797336950898}],"sentiment":"neutral","sentiment_score":0.005345702727532221,"num_words":18,"start":4274.495,"end":4282.015},{"sentences":[{"text":"Okay.","start":4282.015,"end":4282.515,"sentiment":"neutral","sentiment_score":0.00959733035415411},{"text":"TFN is 82829, sorry, 222 207.","start":4282.575,"end":4291.0903,"sentiment":"neutral","sentiment_score":0.004793769291912516},{"text":"Yeah.","start":4298.0303,"end":4298.35,"sentiment":"neutral","sentiment_score":0.016191445291042328},{"text":"Triple 2 and then 20 7.","start":4298.35,"end":4300.6104,"sentiment":"neutral","sentiment_score":0.01772324927151203},{"text":"What's the twos?","start":4301.0703,"end":4301.925,"sentiment":"neutral","sentiment_score":0.0985459287961324}],"sentiment":"neutral","sentiment_score":0.026854627847890642,"num_words":17,"start":4282.015,"end":4301.925},{"sentences":[{"text":"Sounds good.","start":4312.965,"end":4313.7847,"sentiment":"neutral","sentiment_score":0.27002692222595215},{"text":"It's both Daniel Warwick Andre and 12/31/1992.","start":4335.805,"end":4340.545,"sentiment":"neutral","sentiment_score":0.09210587186472756},{"text":"Oh, no problem.","start":4343.35,"end":4347.43,"sentiment":"neutral","sentiment_score":-0.04537840932607651},{"text":"Yeah.","start":4347.43,"end":4347.75,"sentiment":"neutral","sentiment_score":-0.07119493186473846},{"text":"It's eight no.","start":4347.75,"end":4350.55,"sentiment":"neutral","sentiment_score":-0.10403824349244435}],"sentiment":"neutral","sentiment_score":0.04158437857404351,"num_words":16,"start":4312.965,"end":4350.55},{"sentences":[{"text":"All good.","start":4350.55,"end":4350.95,"sentiment":"neutral","sentiment_score":-0.0159266022965312},{"text":"It's 829 222 and then 207 at the end.","start":4350.95,"end":4359.895,"sentiment":"neutral","sentiment_score":-0.010778326955106523},{"text":"Sorry.","start":4363.715,"end":4364.1147,"sentiment":"neutral","sentiment_score":-0.09815295040607452},{"text":"That might have been me fumbling.","start":4364.1147,"end":4365.335,"sentiment":"neutral","sentiment_score":-0.22957419355710348},{"text":"Thank you.","start":4370.94,"end":4371.76,"sentiment":"neutral","sentiment_score":0.2587333768606186}],"sentiment":"neutral","sentiment_score":-0.05434947526082397,"num_words":20,"start":4350.55,"end":4371.76},{"sentences":[{"text":"Yep.","start":4396.35,"end":4396.67,"sentiment":"neutral","sentiment_score":0.12150108814239502},{"text":"No problem.","start":4396.67,"end":4397.15,"sentiment":"neutral","sentiment_score":0.13897157460451126},{"text":"It's Daniel Warwick Andre, and 12/31/1992.","start":4397.15,"end":4402.21,"sentiment":"neutral","sentiment_score":0.03057296232630809},{"text":"0424724429.","start":4404.9897,"end":4408.05,"sentiment":"neutral","sentiment_score":0.04831158369779587},{"text":"Of course you can.","start":4413.675,"end":4414.235,"sentiment":"neutral","sentiment_score":0.23912401124835014}],"sentiment":"neutral","sentiment_score":0.11340640285717589,"num_words":14,"start":4396.35,"end":4414.235},{"sentences":[{"text":"No problem.","start":4414.235,"end":4414.9746,"sentiment":"positive","sentiment_score":0.41950011253356934},{"text":"Thank you.","start":4416.4746,"end":4417.295,"sentiment":"positive","sentiment_score":0.5718842446804047},{"text":"No problem.","start":4421.355,"end":4422.0947,"sentiment":"neutral","sentiment_score":0.1440698504447937},{"text":"Just a sec.","start":4422.4746,"end":4423.375,"sentiment":"neutral","sentiment_score":0.06298129633069038},{"text":"Code is 6 68460.","start":4426.44,"end":4431.18,"sentiment":"neutral","sentiment_score":0.02878823596984148}],"sentiment":"neutral","sentiment_score":0.1980773267837671,"num_words":13,"start":4414.235,"end":4431.18},{"sentences":[{"text":"Yes.","start":4437.0,"end":4437.5,"sentiment":"neutral","sentiment_score":0.030066026374697685},{"text":"Oh, hang on.","start":4442.705,"end":4443.425,"sentiment":"neutral","sentiment_score":-0.004661759982506434},{"text":"Actually, you mean from that regard?","start":4443.425,"end":4445.125,"sentiment":"neutral","sentiment_score":-0.002688252367079258},{"text":"No.","start":4445.3447,"end":4445.585,"sentiment":"neutral","sentiment_score":-0.1728183776140213},{"text":"I don't think I could do, actually.","start":4445.585,"end":4447.3647,"sentiment":"neutral","sentiment_score":-0.25699090106146677}],"sentiment":"neutral","sentiment_score":-0.10954463626775476,"num_words":18,"start":4437.0,"end":4447.3647},{"sentences":[{"text":"Oh, hang on.","start":4449.585,"end":4450.145,"sentiment":"neutral","sentiment_score":-0.044292853524287544},{"text":"Hang on.","start":4450.145,"end":4450.885,"sentiment":"neutral","sentiment_score":-0.035692546516656876},{"text":"Telstra.","start":4450.945,"end":4451.445,"sentiment":"neutral","sentiment_score":-0.02088647708296776},{"text":"Telstra Limited three.","start":4451.72,"end":4453.3403,"sentiment":"neutral","sentiment_score":-0.021022895971934002},{"text":"Something like that.","start":4453.4,"end":4454.3804,"sentiment":"neutral","sentiment_score":-0.04710639268159866}],"sentiment":"neutral","sentiment_score":-0.03579483305414518,"num_words":12,"start":4449.585,"end":4454.3804},{"sentences":[{"text":"Yeah.","start":4457.48,"end":4457.64,"sentiment":"neutral","sentiment_score":0.009705196134746076},{"text":"Yes.","start":4457.64,"end":4457.8804,"sentiment":"neutral","sentiment_score":0.02917903289198875},{"text":"It's a yes.","start":4457.8804,"end":4458.6,"sentiment":"neutral","sentiment_score":0.02912912207345168},{"text":"Sorry.","start":4458.6,"end":4459.1,"sentiment":"neutral","sentiment_score":-0.0019065961241722107},{"text":"We can do a driver's 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Australia.","start":4475.365,"end":4478.825,"sentiment":"neutral","sentiment_score":-0.08045586347579955}],"sentiment":"neutral","sentiment_score":0.02266994604597921,"num_words":23,"start":4467.765,"end":4478.825},{"sentences":[{"text":"Okay.","start":4482.97,"end":4483.29,"sentiment":"neutral","sentiment_score":-0.00421140156686306},{"text":"So driver's license.","start":4483.29,"end":4484.5903,"sentiment":"neutral","sentiment_score":-0.0035061569263537726},{"text":"Yes.","start":4489.69,"end":4490.19,"sentiment":"neutral","sentiment_score":0.03252626955509186},{"text":"Victoria.","start":4494.33,"end":4494.83,"sentiment":"neutral","sentiment_score":0.008926632814109325},{"text":"License number is 096309506.","start":4499.185,"end":4506.085,"sentiment":"neutral","sentiment_score":0.002177440095692873}],"sentiment":"neutral","sentiment_score":0.0035432790406048297,"num_words":10,"start":4482.97,"end":4506.085},{"sentences":[{"text":"That's the one.","start":4511.09,"end":4511.83,"sentiment":"neutral","sentiment_score":0.020033888518810272},{"text":"Card number is just loading.","start":4514.37,"end":4516.3896,"sentiment":"neutral","sentiment_score":-0.005558154173195362},{"text":"It is Papa57 55 oh, sorry.","start":4516.4497,"end":4521.73,"sentiment":"neutral","sentiment_score":-0.02369899256154895},{"text":"It's p for papa, and then it's 575-5996.","start":4521.73,"end":4531.275,"sentiment":"neutral","sentiment_score":-0.025634221849031746},{"text":"Sorry.","start":4533.095,"end":4533.595,"sentiment":"neutral","sentiment_score":-0.038925010710954666}],"sentiment":"neutral","sentiment_score":-0.015386167225306448,"num_words":23,"start":4511.09,"end":4533.595},{"sentences":[{"text":"No problem.","start":4538.4004,"end":4539.12,"sentiment":"neutral","sentiment_score":0.07908523082733154},{"text":"It's a it's Andre, which is a n d r e e.","start":4539.12,"end":4543.7803,"sentiment":"neutral","sentiment_score":0.023026653565466404},{"text":"Is that what you meant by family name?","start":4549.92,"end":4552.3403,"sentiment":"neutral","sentiment_score":-0.00937449000775814},{"text":"Yes.","start":4554.955,"end":4555.1953,"sentiment":"neutral","sentiment_score":0.04525970667600632},{"text":"It is.","start":4555.1953,"end":4555.935,"sentiment":"neutral","sentiment_score":0.039248498156666756}],"sentiment":"neutral","sentiment_score":0.019330043494701386,"num_words":25,"start":4538.4004,"end":4555.935},{"sentences":[{"text":"Daniel yeah.","start":4560.555,"end":4562.1553,"sentiment":"neutral","sentiment_score":0.020093361847102642},{"text":"Sure.","start":4562.1553,"end":4562.6353,"sentiment":"neutral","sentiment_score":0.03355124965310097},{"text":"D a n I e l, and then I've got an initial w for my middle name.","start":4562.6353,"end":4567.055,"sentiment":"neutral","sentiment_score":0.015939877587644494},{"text":"Yep.","start":4570.41,"end":4570.91,"sentiment":"neutral","sentiment_score":0.017487995326519012},{"text":"The December 1992.","start":4570.97,"end":4574.2705,"sentiment":"neutral","sentiment_score":0.017713244383533795}],"sentiment":"neutral","sentiment_score":0.017305984200599294,"num_words":24,"start":4560.555,"end":4574.2705},{"sentences":[{"text":"Thank you.","start":4579.93,"end":4580.75,"sentiment":"neutral","sentiment_score":0.1160658411681652},{"text":"Mhmm.","start":4586.0547,"end":4586.5547,"sentiment":"neutral","sentiment_score":0.01833106391131878},{"text":"Mhmm.","start":4587.0947,"end":4587.5947,"sentiment":"neutral","sentiment_score":0.013437061570584774},{"text":"That's correct.","start":4594.375,"end":4595.07,"sentiment":"neutral","sentiment_score":0.06304413452744484},{"text":"Mhmm.","start":4598.8296,"end":4599.3296,"sentiment":"neutral","sentiment_score":0.023171931505203247}],"sentiment":"neutral","sentiment_score":0.05902285833976099,"num_words":7,"start":4579.93,"end":4599.3296},{"sentences":[{"text":"That's absolutely correct.","start":4601.79,"end":4602.9897,"sentiment":"neutral","sentiment_score":0.1597879578669866},{"text":"For Victoria.","start":4602.9897,"end":4603.71,"sentiment":"neutral","sentiment_score":0.03716172277927399},{"text":"Yep.","start":4603.71,"end":4604.21,"sentiment":"neutral","sentiment_score":0.040157489478588104},{"text":"Yeah.","start":4612.3047,"end":4612.545,"sentiment":"neutral","sentiment_score":0.02699143998324871},{"text":"No problem.","start":4612.545,"end":4612.945,"sentiment":"neutral","sentiment_score":0.06736065074801445}],"sentiment":"neutral","sentiment_score":0.08395083890193039,"num_words":9,"start":4601.79,"end":4612.945},{"sentences":[{"text":"It's Warwick, which is w a r w I c k.","start":4612.945,"end":4618.8047,"sentiment":"neutral","sentiment_score":0.03198046304962852},{"text":"Okay.","start":4628.48,"end":4628.8,"sentiment":"neutral","sentiment_score":0.2243533432483673},{"text":"Good.","start":4628.8,"end":4629.3,"sentiment":"neutral","sentiment_score":0.24028746783733368},{"text":"I was about to say, damn, I'm these are definitely legit.","start":4629.52,"end":4632.5,"sentiment":"neutral","sentiment_score":0.26244160160422325},{"text":"Thank you.","start":4638.315,"end":4639.055,"sentiment":"neutral","sentiment_score":0.29804520308971405}],"sentiment":"neutral","sentiment_score":0.16536053570990378,"num_words":26,"start":4612.945,"end":4639.055},{"sentences":[{"text":"In my oh, yes.","start":4653.49,"end":4655.1104,"sentiment":"neutral","sentiment_score":0.030040361918509007},{"text":"Two secs.","start":4655.73,"end":4656.47,"sentiment":"neutral","sentiment_score":0.017987338826060295},{"text":"That's in my my ID app.","start":4656.5303,"end":4658.47,"sentiment":"neutral","sentiment_score":0.07725347268084685},{"text":"It is so to make it simple, it's daniel, so d a d a n I e l, and then at mycerna, which is a n d r e e, and then dot co.","start":4658.77,"end":4671.925,"sentiment":"neutral","sentiment_score":0.08541270816589103},{"text":"So just dot c o.","start":4672.3047,"end":4673.925,"sentiment":"neutral","sentiment_score":0.013685526512563228}],"sentiment":"neutral","sentiment_score":0.07043366022773233,"num_words":51,"start":4653.49,"end":4673.925},{"sentences":[{"text":"Mhmm.","start":4676.3047,"end":4676.7046,"sentiment":"neutral","sentiment_score":0.013480260968208311},{"text":"And then dot co.","start":4676.7046,"end":4678.005,"sentiment":"neutral","sentiment_score":0.008242083014920354},{"text":"Yep.","start":4680.5903,"end":4681.0903,"sentiment":"neutral","sentiment_score":0.03276648372411728},{"text":"Just Daniel, then an@symbol,Andre.co.","start":4681.15,"end":4684.93,"sentiment":"neutral","sentiment_score":0.11386550776660442},{"text":"Awesome.","start":4691.63,"end":4692.0303,"sentiment":"positive","sentiment_score":0.5761722326278687}],"sentiment":"neutral","sentiment_score":0.10098630367693576,"num_words":11,"start":4676.3047,"end":4692.0303},{"sentences":[{"text":"Thanks so much.","start":4692.0303,"end":4692.825,"sentiment":"positive","sentiment_score":0.661161204179128},{"text":"Thanks.","start":4693.625,"end":4694.125,"sentiment":"neutral","sentiment_score":0.31454938650131226},{"text":"Bye.","start":4694.185,"end":4694.685,"sentiment":"neutral","sentiment_score":0.16210602223873138},{"text":"Yes.","start":5045.6504,"end":5046.1504,"sentiment":"neutral","sentiment_score":0.07090964913368225},{"text":"Awesome.","start":5053.7305,"end":5054.2305,"sentiment":"neutral","sentiment_score":-0.04319523647427559}],"sentiment":"positive","sentiment_score":0.3554076334195478,"num_words":7,"start":4692.0303,"end":5054.2305},{"sentences":[{"text":"Yeah.","start":5081.38,"end":5081.6997,"sentiment":"neutral","sentiment_score":0.012636784464120863},{"text":"No.","start":5081.6997,"end":5081.94,"sentiment":"neutral","sentiment_score":-0.022932328283786777},{"text":"It looks that that sounds good.","start":5081.94,"end":5083.96,"sentiment":"neutral","sentiment_score":0.0676494234551986},{"text":"Thanks so much.","start":5087.565,"end":5088.445,"sentiment":"positive","sentiment_score":0.47300513585408527},{"text":"Thank you.","start":5088.445,"end":5089.005,"sentiment":"neutral","sentiment_score":0.2532830983400345}],"sentiment":"neutral","sentiment_score":0.17855250778106543,"num_words":13,"start":5081.38,"end":5089.005},{"sentences":[{"text":"Thanks.","start":5089.005,"end":5089.505,"sentiment":"neutral","sentiment_score":0.0707295835018158},{"text":"Hello?","start":5722.135,"end":5722.635,"sentiment":"neutral","sentiment_score":0.013775743544101717},{"text":"Yes.","start":5723.4946,"end":5723.9946,"sentiment":"neutral","sentiment_score":-0.0550873801112175},{"text":"Thank you so much.","start":5738.5303,"end":5739.91,"sentiment":"positive","sentiment_score":0.6278668195009232},{"text":"Two ticks.","start":5740.29,"end":5740.85,"sentiment":"neutral","sentiment_score":0.12061379477381706}],"sentiment":"neutral","sentiment_score":0.309123646054003,"num_words":9,"start":5089.005,"end":5740.85},{"sentences":[{"text":"I will just load this.","start":5740.85,"end":5742.1504,"sentiment":"neutral","sentiment_score":0.08541866689920426},{"text":"Uh-huh.","start":5749.565,"end":5749.645,"sentiment":"neutral","sentiment_score":0.03814874216914177},{"text":"Thank you.","start":5749.645,"end":5750.3853,"sentiment":"positive","sentiment_score":0.34038856625556946},{"text":"Rhode and virus.","start":5751.4053,"end":5753.665,"sentiment":"neutral","sentiment_score":0.09386735285321872},{"text":"Let's pop that.","start":5756.1196,"end":5757.42,"sentiment":"neutral","sentiment_score":0.27346064647038776}],"sentiment":"neutral","sentiment_score":0.1605716576533658,"num_words":14,"start":5740.85,"end":5757.42},{"sentences":[{"text":"That is amazing.","start":5760.1196,"end":5761.26,"sentiment":"positive","sentiment_score":0.7291446129480997},{"text":"Let's see.","start":5762.04,"end":5762.86,"sentiment":"positive","sentiment_score":0.34688910841941833},{"text":"Potentially, did you yay.","start":5764.52,"end":5768.3,"sentiment":"neutral","sentiment_score":0.02559007820673287},{"text":"Gotcha.","start":5773.1953,"end":5773.6953,"sentiment":"neutral","sentiment_score":0.005086306948214769},{"text":"And the email address is updated.","start":5773.755,"end":5775.2754,"sentiment":"neutral","sentiment_score":0.01316129695624113}],"sentiment":"neutral","sentiment_score":0.19172665357473306,"num_words":16,"start":5760.1196,"end":5775.2754},{"sentences":[{"text":"Is that daniel@andre.co email?","start":5775.2754,"end":5779.455,"sentiment":"neutral","sentiment_score":0.005448170704767107},{"text":"Yes.","start":5784.81,"end":5785.31,"sentiment":"neutral","sentiment_score":-0.0002527977339923382},{"text":"Sorry.","start":5789.1304,"end":5789.6304,"sentiment":"neutral","sentiment_score":-0.04529420658946037},{"text":"Oh, I got a verification code from Ram, so maybe.","start":5791.2104,"end":5794.1104,"sentiment":"neutral","sentiment_score":-0.02900746203958988},{"text":"Is it is it is it possible to update that?","start":5798.995,"end":5807.495,"sentiment":"neutral","sentiment_score":-0.05602412819862366}],"sentiment":"neutral","sentiment_score":-0.03361808553409691,"num_words":26,"start":5775.2754,"end":5807.495},{"sentences":[{"text":"Gotcha.","start":5808.195,"end":5808.695,"sentiment":"neutral","sentiment_score":-0.02902567759156227},{"text":"No.","start":5808.915,"end":5809.1553,"sentiment":"neutral","sentiment_score":-0.06867635995149612},{"text":"It's all good.","start":5809.1553,"end":5809.6353,"sentiment":"neutral","sentiment_score":-0.03304811815420786},{"text":"Sorry.","start":5809.6353,"end":5809.875,"sentiment":"neutral","sentiment_score":-0.05133085697889328},{"text":"There's a delay on the line.","start":5809.875,"end":5811.255,"sentiment":"neutral","sentiment_score":-0.09609632690747578}],"sentiment":"neutral","sentiment_score":-0.06872960086911917,"num_words":12,"start":5808.195,"end":5811.255},{"sentences":[{"text":"Gotcha.","start":5828.875,"end":5829.355,"sentiment":"neutral","sentiment_score":0.037049248814582825},{"text":"Look.","start":5829.355,"end":5829.675,"sentiment":"neutral","sentiment_score":0.05353035405278206},{"text":"Oh, you've you've done more than enough.","start":5829.675,"end":5831.915,"sentiment":"neutral","sentiment_score":0.30800488059009823},{"text":"I appreciate it.","start":5831.915,"end":5832.895,"sentiment":"positive","sentiment_score":0.3430995096762975},{"text":"Thanks so much for your help.","start":5840.029,"end":5841.069,"sentiment":"positive","sentiment_score":0.8662294944127401}],"sentiment":"positive","sentiment_score":0.4707382923612992,"num_words":18,"start":5828.875,"end":5841.069},{"sentences":[{"text":"Have a great day.","start":5841.069,"end":5842.049,"sentiment":"positive","sentiment_score":0.6482220888137817},{"text":"Thanks.","start":5842.669,"end":5843.149,"sentiment":"positive","sentiment_score":0.5650975704193115},{"text":"Bye.","start":5843.149,"end":5843.549,"sentiment":"positive","sentiment_score":0.3518509566783905},{"text":"See you.","start":5843.549,"end":5844.289,"sentiment":"neutral","sentiment_score":0.15761690586805344}],"sentiment":"positive","sentiment_score":0.478133836761117,"num_words":8,"start":5841.069,"end":5844.289}]}}]},{"alternatives":[{"transcript":"Welcome to the MyID and relationship authorization manager info line. To improve our service, your call will be monitored or recorded. Please make a selection from the following. For my ID or compromised my ID inquiries and to hear information about the collection of personal information, press 2. For relationship authorization manager inquiries and to hear information about the collection of personal information, press 3. To hear these options again, press 8. For my ID or compromised my ID inquiries And to hear information about the collection of personal information, press 2. For relationship authorization manager inquiries and to hear information about the collection of personal information, press 3. To hear these options again, press 8. For relationship authorization manager inquiries, press 1. To hear inform Need help with a RAM error message? The solution may be available at info.authorizationmanager.gov.au/help, or have the error details ready for when your call is answered. Thank you for calling. Rather than wait in the queue, we can call you back when it's your turn in more than thirty minutes. You will not lose your place in the queue if you choose to use this service. To receive a callback, press 1. To remain on hold, press 3. The selection you made is We are currently experiencing wait times longer than thirty minutes. Please hold for the next available service representative. To find out if you're eligible to link your business online in Ram, visit info.authorizationmanager.gov.au/onlinelinking. If your authorization needs to be renewed in Ram, go to info.authorizationmanager.gov.au/renewmyauthorization. If you hold a driver's license from Western Australia, you can now make your MyID stronger. Simply update your MyID app to the latest version, log in, and follow the prompts. More regions to be added soon. Details at myid.gov.au. You should regularly manage your business authorizations to ensure the right people have the right access to the right services on behalf of the business. Find out how to authorize someone in Ram at info.authorizationmanager.gov.au/authorizations. Increase your identity strength with a onetime face verification check. Like a selfie, we'll verify your identity in real time against government records. Did you know that our website has a range of support information, including how to videos? Check out info.authorizationmanager.gov.au. Need help with relationship authorization manager? Try checking info.authorizationmanager.gov.au/help. Relationship authorization manager protects your business, ensuring only you and authorized users can access government online services and transact for the business. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. 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Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. 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Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Hi. You're speaking with Ness. How can I help you? Good. Thanks. How are you? What was in regards to? Yeah. Yeah. Sure. Not a problem. So you're not able to do it yourself? Your your identity strength in my ID, is it strong or standard or strong. Okay. So k. Go ahead. Mhmm. Okay. Okay. So you were not able to do it yourself? Okay. Alright. Let me just get the details here. Alright. So No. No. No. That's alright. Yeah. I'm just gonna see. Okay. What we need to do. Okay. Self linking. It has so it says client self linked to ABN and Ram. If you have a digital ID with a strong identity strength and are listed as an eligible individual associate of the ABN on the ABR, these require the client attempts to self link to the business in REM before they are assisted to manually link. So if client self links to their business in REM, the authorization will not be end dated and that you will not need to renew the link for your business every twelve months. If client encounters an error while self linking, assist them accordingly. Okay. So what what is have you tried at all or yep. Mhmm. Yep. Mhmm. Yeah. Yeah. Okay. And so all eligible business has been linked. That's what it says. Does it give you any error or, like, a number of the error or no? What's the number? Mhmm. Mhmm. 031 4. Okay. Yep. Let me just check that. I'll just place you on hold two minutes just while I check the error. Okay? It won't be long. Thank you. Thanks. Thanks for waiting, Daniel. Okay. So we'll have to do it manually. Yeah. It just says here in some instances, you're prevented from successfully using the link business. So we'll just have to do it manually. So I just need your tax phone number, your personal your personal Jifin. Yes. I need to do proof identity on you first and then the ABN of the business that you're trying to link. Mhmm. Yep. Yeah. Just get to my profile in my account. That's alright. I don't know mine either. Yeah. Mhmm. Yeah. Busy always. Especially now, it's gonna be tax time, so everyone will be calling us. Saying, I've lost my tax return today. Haven't got my refund. It's only one day. Yeah. I got other stuff. Yeah. The super. Yep. That's alright. Mhmm. And do you have the ABN of that company while you're waiting for that? Yep. Mhmm. Okay. So 67627836828. Yeah? Yep. Mhmm. Okay. And text phone number. Mhmm. Profile? Yep. Mhmm. Mhmm. Yeah. Okay. So 829222. Is it 222? Yep. 0 7. Yep. Yep. Yep. All good. Alright. Yes. I was gonna say that. Okay. I'll just get those details, and I'm gonna ask you some questions for proof identity. Okay. Let me get that. Alright. Alright. Thank you for that. So if you can just confirm your full name and your date of birth. Wait. I think it's not yours. Okay. Let's try that TFN again. What was the TFN? Just brought up someone else. 8 2 mhmm. Yeah. 207. Okay. Let me no. That's alright. Could be me. Could be you. It doesn't matter. We'll fix it. Alright. K. That looks better. Okay. Okay. So now if you can just confirm your full name and your date of birth, please. Yep. Thank you. And your mobile number? Thank Thank you. And is it okay if I send you a text message with the security code to confirm your identity? Thank you. And when you receive it, just read the code back to me. Mhmm. Thank you. And do you hold any shares? And can you tell me the name of one of the companies you hold shares in? So you don't have any shares? Do you so yeah. Is that a yes? Yeah? Yep. Okay. Thank you. That's alright. And I just need to verify one of your IDs. Do you have a driver's license or a Medicaid card? Yeah. Sure. Okay. Thank you. That's alright. That's okay. People don't remember. So I just need to ask you, do I have a permission to check the information with the issue of the document? Thank you. What state or territory was your license issued at? Victoria. And the license number? Okay. So 096309506. Yep. And the card number. Mhmm. Sorry? Sorry. Oh, sorry. Yep. Mhmm. Thank you. And the family name on your license, and if you can spell it as it is on your license. Mhmm. Yeah. And your last your last name. Sorry. Sorry. Your last your last name? So that's your last name, is it? Yep. Yep. And what's your first name as it is on your on your license? If you can spell it. Yep. Yeah. Mhmm. And the date of birth on your license. Great. Thank you. I'll just verify that. Oop. That didn't go through. I'm just gonna try again. So the card number is p for Papa Okay. 5755996. Yep. And the license number 096 309506. Yeah. Okay. And Victoria. Okay. And it's Daniel. And what's your middle name just in case? Okay. I'll just try that. Yep. That's all good. Thank you for that. All verified. Great. Thank you. Yeah. That's alright. All good. Alright. Thank you for that. I'll just so I'll just have to do some checking with your ABN here, and then I'll get back to you. I'll let you know what we need to do. So what's the actually, what's the email address that you have in my ID? Mhmm. Yep. Mhmm. Mhmm. Mhmm. So a n d r e e Yep. Dot co. That's it? Yep. Okay. Great. Okay. Great. Thank you. I'll just place you on hold for just for two or three minutes just while I check. Then do some checkings. Okay? Won't be long. Thanks, Daniel. Thanks. You there, Daniel? Yeah. Thanks for waiting. Okay. The the issue is in ABR, your I can see you're a director of the company, but in ABR, you're not. So I need to update your name in there. So it's got previous so I need to update you in ABR before I can before you can link in. So what I'll do is I'll update the ABR right now. So it'll take a couple of minutes, and then I'll get you to try to link it yourself to see if it works. If it doesn't, then I'll link it. It's just if you do it yourself, it doesn't but if I do it, then it expires in twelve months and yeah. Yeah. Okay? So I'll just yeah. So I'll just place you on hold. Yep. Okay. It won't be long. So about four, five minutes. Okay. Thank you. Thanks, Daniel. Alright. No worries. There, Daniel. Sorry to keep you waiting. I just had some system issues. Okay. All been updated now in ABS. I've added you as our director on there. So just try now, see if you can link it now because your name's on there. Let's see what happens. Yeah. That's alright. Yep. So just link the ABN in RAM, see if that works. If it doesn't, then we'll just have to do it manually. That's alright. Did it work? Yay. So I've just put your name on there because your name wasn't in ABR. That's why it wasn't allowing you. Yeah. Oh, I did not. Let me see. On on ABR, you mean? Let me check. What's the email? No. Yeah. So if you got that, that's great. No. So I've just put the director name on there. I'm not sure if I can update. You'll have to send in a change of details. Sorry? Yeah. You'd yeah. That's okay. Yeah. You'll just have to send in a change of details if you want any other updates. So I can all I can do is I just do them add you as director. But if you wanna update any details, you can send in a change of details form to update other details. Update other details. Yeah. Alright. Okay. So all worked good. That's great. Okay then. We don't have to do anything now. Alright. Great. Thanks for your patience, Daniel. Have a good day. 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to the MyID and relationship authorization manager info line. To improve our service, your call will be monitored or recorded. Please make a selection from the following. For my ID or compromised my ID inquiries and to hear information about the collection of personal information, press 2. For relationship authorization manager inquiries and to hear information about the collection of personal information, press 3.\n\nTo hear these options again, press 8. For my ID or compromised my ID inquiries And to hear information about the collection of personal information, press 2. For relationship authorization manager inquiries and to hear information about the collection of personal information, press 3. To hear these options again, press 8. For relationship authorization manager inquiries, press 1.\n\nTo hear inform Need help with a RAM error message? The solution may be available at info.authorizationmanager.gov.au/help, or have the error details ready for when your call is answered. Thank you for calling. Rather than wait in the queue, we can call you back when it's your turn in more than thirty minutes. You will not lose your place in the queue if you choose to use this service.\n\nTo receive a callback, press 1. To remain on hold, press 3. The selection you made is We are currently experiencing wait times longer than thirty minutes. Please hold for the next available service representative. To find out if you're eligible to link your business online in Ram, visit info.authorizationmanager.gov.au/onlinelinking.\n\nIf your authorization needs to be renewed in Ram, go to info.authorizationmanager.gov.au/renewmyauthorization. If you hold a driver's license from Western Australia, you can now make your MyID stronger. Simply update your MyID app to the latest version, log in, and follow the prompts. More regions to be added soon. Details at myid.gov.au.\n\nYou should regularly manage your business authorizations to ensure the right people have the right access to the right services on behalf of the business. Find out how to authorize someone in Ram at info.authorizationmanager.gov.au/authorizations. Increase your identity strength with a onetime face verification check. Like a selfie, we'll verify your identity in real time against government records. Did you know that our website has a range of support information, including how to videos?\n\nCheck out info.authorizationmanager.gov.au. Need help with relationship authorization manager? Try checking info.authorizationmanager.gov.au/help. Relationship authorization manager protects your business, ensuring only you and authorized users can access government online services and transact for the business. Thank you for waiting.\n\nYour call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative.\n\nThank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting.\n\nYour call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative.\n\nThank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting.\n\nYour call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative.\n\nThank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting.\n\nYour call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative.\n\nThank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting.\n\nYour call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative.\n\nThank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting.\n\nYour call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative.\n\nThank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting.\n\nYour call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative.\n\nThank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting.\n\nYour call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative.\n\nThank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting.\n\nYour call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative.\n\nThank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting.\n\nYour call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Hi. You're speaking with Ness.\n\nHow can I help you? Good. Thanks. How are you? What was in regards to?\n\nYeah. Yeah. Sure. Not a problem. So you're not able to do it yourself?\n\nYour your identity strength in my ID, is it strong or standard or strong. Okay. So k. Go ahead. Mhmm.\n\nOkay. Okay. So you were not able to do it yourself? Okay. Alright.\n\nLet me just get the details here. Alright. So No. No. No.\n\nThat's alright. Yeah. I'm just gonna see. Okay. What we need to do.\n\nOkay. Self linking. It has so it says client self linked to ABN and Ram. If you have a digital ID with a strong identity strength and are listed as an eligible individual associate of the ABN on the ABR, these require the client attempts to self link to the business in REM before they are assisted to manually link. So if client self links to their business in REM, the authorization will not be end dated and that you will not need to renew the link for your business every twelve months.\n\nIf client encounters an error while self linking, assist them accordingly. Okay. So what what is have you tried at all or yep. Mhmm. Yep.\n\nMhmm. Yeah. Yeah. Okay. And so all eligible business has been linked.\n\nThat's what it says. Does it give you any error or, like, a number of the error or no? What's the number? Mhmm. Mhmm.\n\n031 4. Okay. Yep. Let me just check that. I'll just place you on hold two minutes just while I check the error.\n\nOkay? It won't be long. Thank you. Thanks. Thanks for waiting, Daniel.\n\nOkay. So we'll have to do it manually. Yeah. It just says here in some instances, you're prevented from successfully using the link business. So we'll just have to do it manually.\n\nSo I just need your tax phone number, your personal your personal Jifin. Yes. I need to do proof identity on you first and then the ABN of the business that you're trying to link. Mhmm. Yep.\n\nYeah. Just get to my profile in my account. That's alright. I don't know mine either. Yeah.\n\nMhmm. Yeah. Busy always. Especially now, it's gonna be tax time, so everyone will be calling us. Saying, I've lost my tax return today.\n\nHaven't got my refund. It's only one day. Yeah. I got other stuff. Yeah.\n\nThe super. Yep. That's alright. Mhmm. And do you have the ABN of that company while you're waiting for that?\n\nYep. Mhmm. Okay. So 67627836828. Yeah?\n\nYep. Mhmm. Okay. And text phone number. Mhmm.\n\nProfile? Yep. Mhmm. Mhmm. Yeah.\n\nOkay. So 829222. Is it 222? Yep. 0 7.\n\nYep. Yep. Yep. All good. Alright.\n\nYes. I was gonna say that. Okay. I'll just get those details, and I'm gonna ask you some questions for proof identity. Okay.\n\nLet me get that. Alright. Alright. Thank you for that. So if you can just confirm your full name and your date of birth.\n\nWait. I think it's not yours. Okay. Let's try that TFN again. What was the TFN?\n\nJust brought up someone else. 8 2 mhmm. Yeah. 207. Okay.\n\nLet me no. That's alright. Could be me. Could be you. It doesn't matter.\n\nWe'll fix it. Alright. K. That looks better. Okay.\n\nOkay. So now if you can just confirm your full name and your date of birth, please. Yep. Thank you. And your mobile number?\n\nThank Thank you. And is it okay if I send you a text message with the security code to confirm your identity? Thank you. And when you receive it, just read the code back to me. Mhmm.\n\nThank you. And do you hold any shares? And can you tell me the name of one of the companies you hold shares in? So you don't have any shares? Do you so yeah.\n\nIs that a yes? Yeah? Yep. Okay. Thank you.\n\nThat's alright. And I just need to verify one of your IDs. Do you have a driver's license or a Medicaid card? Yeah. Sure.\n\nOkay. Thank you. That's alright. That's okay. People don't remember.\n\nSo I just need to ask you, do I have a permission to check the information with the issue of the document? Thank you. What state or territory was your license issued at? Victoria. And the license number?\n\nOkay. So 096309506. Yep. And the card number. Mhmm.\n\nSorry? Sorry. Oh, sorry. Yep. Mhmm.\n\nThank you. And the family name on your license, and if you can spell it as it is on your license. Mhmm. Yeah. And your last your last name.\n\nSorry. Sorry. Your last your last name? So that's your last name, is it? Yep.\n\nYep. And what's your first name as it is on your on your license? If you can spell it. Yep. Yeah.\n\nMhmm. And the date of birth on your license. Great. Thank you. I'll just verify that.\n\nOop. That didn't go through. I'm just gonna try again. So the card number is p for Papa Okay. 5755996.\n\nYep. And the license number 096 309506. Yeah. Okay. And Victoria.\n\nOkay. And it's Daniel. And what's your middle name just in case? Okay. I'll just try that.\n\nYep. That's all good. Thank you for that. All verified. Great.\n\nThank you. Yeah. That's alright. All good. Alright.\n\nThank you for that. I'll just so I'll just have to do some checking with your ABN here, and then I'll get back to you. I'll let you know what we need to do. So what's the actually, what's the email address that you have in my ID? Mhmm.\n\nYep. Mhmm. Mhmm. Mhmm. So a n d r e e Yep.\n\nDot co. That's it? Yep. Okay. Great.\n\nOkay. Great. Thank you. I'll just place you on hold for just for two or three minutes just while I check. Then do some checkings.\n\nOkay? Won't be long. Thanks, Daniel. Thanks. You there, Daniel?\n\nYeah. Thanks for waiting. Okay. The the issue is in ABR, your I can see you're a director of the company, but in ABR, you're not. So I need to update your name in there.\n\nSo it's got previous so I need to update you in ABR before I can before you can link in. So what I'll do is I'll update the ABR right now. So it'll take a couple of minutes, and then I'll get you to try to link it yourself to see if it works. If it doesn't, then I'll link it. It's just if you do it yourself, it doesn't but if I do it, then it expires in twelve months and yeah.\n\nYeah. Okay? So I'll just yeah. So I'll just place you on hold. Yep.\n\nOkay. It won't be long. So about four, five minutes. Okay. Thank you.\n\nThanks, Daniel. Alright. No worries. There, Daniel. Sorry to keep you waiting.\n\nI just had some system issues. Okay. All been updated now in ABS. I've added you as our director on there. So just try now, see if you can link it now because your name's on there.\n\nLet's see what happens. Yeah. That's alright. Yep. So just link the ABN in RAM, see if that works.\n\nIf it doesn't, then we'll just have to do it manually. That's alright. Did it work? Yay. So I've just put your name on there because your name wasn't in ABR.\n\nThat's why it wasn't allowing you. Yeah. Oh, I did not. Let me see. On on ABR, you mean?\n\nLet me check. What's the email? No. Yeah. So if you got that, that's great.\n\nNo. So I've just put the director name on there. I'm not sure if I can update. You'll have to send in a change of details. Sorry?\n\nYeah. You'd yeah. That's okay. Yeah. You'll just have to send in a change of details if you want any other updates.\n\nSo I can all I can do is I just do them add you as director. But if you wanna update any details, you can send in a change of details form to update other details. Update other details. Yeah. Alright.\n\nOkay. So all worked good. That's great. Okay then. We don't have to do anything now.\n\nAlright. Great. Thanks for your patience, Daniel. Have a good day. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to the MyID and relationship authorization manager info line.","start":0.39999998,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.2798967152833939},{"text":"To improve our service, your call will be monitored or recorded.","start":5.8399997,"end":9.3,"sentiment":"positive","sentiment_score":0.3744769042188471},{"text":"Please make a selection from the following.","start":9.92,"end":11.94,"sentiment":"neutral","sentiment_score":0.09774846264294215},{"text":"For my ID or compromised my ID inquiries and to hear information about the collection of personal information, press 2.","start":12.335,"end":22.035,"sentiment":"neutral","sentiment_score":-0.05758358035236597},{"text":"For relationship authorization manager inquiries and to hear information about the collection of personal information, press 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queue if you choose to use this service.","start":90.03,"end":94.049995,"sentiment":"neutral","sentiment_score":0.2670475812628865}],"sentiment":"neutral","sentiment_score":0.1450729497262965,"num_words":69,"start":65.450005,"end":94.049995},{"sentences":[{"text":"To receive a callback, press 1.","start":94.42999,"end":96.92999,"sentiment":"neutral","sentiment_score":0.015449018110909188},{"text":"To remain on hold, press 3.","start":97.395,"end":100.055,"sentiment":"neutral","sentiment_score":-0.016687612049281597},{"text":"The selection you made is We are currently experiencing wait times longer than thirty minutes.","start":103.475,"end":109.8,"sentiment":"neutral","sentiment_score":-0.30613666822512947},{"text":"Please hold for the next available service representative.","start":110.28001,"end":112.86,"sentiment":"neutral","sentiment_score":-0.21401632018387318},{"text":"To find out if you're eligible to link your business online in Ram, visit 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representative.","start":2327.7998,"end":2333.0999,"sentiment":"neutral","sentiment_score":0.07161220491809003},{"text":"Thank you for waiting.","start":2393.415,"end":2394.635,"sentiment":"neutral","sentiment_score":0.12409406527876854}],"sentiment":"neutral","sentiment_score":0.09023699941842453,"num_words":46,"start":2258.9949,"end":2394.635},{"sentences":[{"text":"Your call has progressed in the queue and will be answered by the next available service representative.","start":2395.015,"end":2400.315,"sentiment":"neutral","sentiment_score":0.06812315280823146},{"text":"Thank you for waiting.","start":2460.6199,"end":2461.76,"sentiment":"neutral","sentiment_score":0.12070216611027718},{"text":"Your call has progressed in the queue and will be answered by the next available service representative.","start":2462.22,"end":2467.52,"sentiment":"neutral","sentiment_score":0.06659001353032448},{"text":"Thank you for waiting.","start":2528.0151,"end":2529.235,"sentiment":"neutral","sentiment_score":0.11915127374231815},{"text":"Your call has progressed in the queue and will be answered by the next available service representative.","start":2529.695,"end":2534.995,"sentiment":"neutral","sentiment_score":0.06626066192984581}],"sentiment":"neutral","sentiment_score":0.07416896338937647,"num_words":59,"start":2395.015,"end":2534.995},{"sentences":[{"text":"Thank you for waiting.","start":2595.28,"end":2596.4202,"sentiment":"neutral","sentiment_score":0.1191320102661848},{"text":"Your call has progressed in the queue and will be answered by the next available service representative.","start":2596.8801,"end":2602.1,"sentiment":"neutral","sentiment_score":0.06730838032329783},{"text":"Thank you for waiting.","start":2662.695,"end":2663.7551,"sentiment":"neutral","sentiment_score":0.12173314951360226},{"text":"Your call has progressed in the queue and will be answered by the next available service representative.","start":2664.215,"end":2669.5151,"sentiment":"neutral","sentiment_score":0.07157110685811323},{"text":"Thank you for waiting.","start":2729.72,"end":2730.86,"sentiment":"neutral","sentiment_score":0.13166923075914383}],"sentiment":"neutral","sentiment_score":0.0837193227008633,"num_words":46,"start":2595.28,"end":2730.86},{"sentences":[{"text":"Your call has progressed in the queue and will be answered by the next available service representative.","start":2731.32,"end":2736.62,"sentiment":"neutral","sentiment_score":0.08662187264246099},{"text":"Thank you for waiting.","start":2796.9548,"end":2798.1748,"sentiment":"neutral","sentiment_score":0.15680668503046036},{"text":"Your call has progressed in the queue and will be answered by the next available service representative.","start":2798.635,"end":2803.855,"sentiment":"neutral","sentiment_score":0.099595147458946},{"text":"Thank you for waiting.","start":2864.38,"end":2865.5999,"sentiment":"neutral","sentiment_score":0.18252524733543396},{"text":"Your call has progressed in the queue and will be answered by the next available service representative.","start":2865.98,"end":2871.2,"sentiment":"neutral","sentiment_score":0.12152181346626843}],"sentiment":"neutral","sentiment_score":0.11167606610362812,"num_words":59,"start":2731.32,"end":2871.2},{"sentences":[{"text":"Thank you for waiting.","start":2931.795,"end":2932.9348,"sentiment":"neutral","sentiment_score":0.22964948415756228},{"text":"Your call has progressed in the queue and will be answered by the next available service representative.","start":2933.4749,"end":2938.615,"sentiment":"neutral","sentiment_score":0.1589835360646248},{"text":"Thank you for waiting.","start":2999.08,"end":3000.3,"sentiment":"neutral","sentiment_score":0.21917858347296715},{"text":"Your call has progressed in the queue and will be answered by the next available service representative.","start":3000.6802,"end":3005.9802,"sentiment":"neutral","sentiment_score":0.13091115522034028},{"text":"Thank you for waiting.","start":3066.375,"end":3067.435,"sentiment":"positive","sentiment_score":0.383775033056736}],"sentiment":"neutral","sentiment_score":0.17953526423029278,"num_words":46,"start":2931.795,"end":3067.435},{"sentences":[{"text":"Your call has progressed in the queue and will be answered by the next available service representative.","start":3067.895,"end":3073.195,"sentiment":"neutral","sentiment_score":0.2227956845479853},{"text":"Thank you for waiting.","start":3133.5798,"end":3134.56,"sentiment":"neutral","sentiment_score":0.2789854146540165},{"text":"Your call has progressed in the queue and will be answered by the next available service representative.","start":3135.02,"end":3140.24,"sentiment":"neutral","sentiment_score":0.19155113661990447},{"text":"Thank you for waiting.","start":3200.3699,"end":3201.43,"sentiment":"neutral","sentiment_score":0.2577061504125595},{"text":"Your call has progressed in the queue and will be answered by the next available service representative.","start":3201.995,"end":3207.135,"sentiment":"neutral","sentiment_score":0.1751477564958965}],"sentiment":"neutral","sentiment_score":0.2062402386534012,"num_words":59,"start":3067.895,"end":3207.135},{"sentences":[{"text":"Thank you for waiting.","start":3267.5752,"end":3268.635,"sentiment":"neutral","sentiment_score":0.20505128428339958},{"text":"Your call has progressed in the queue and will be answered by the next available service representative.","start":3269.0952,"end":3274.395,"sentiment":"neutral","sentiment_score":0.15503220786066615},{"text":"Thank you for waiting.","start":3334.72,"end":3335.94,"sentiment":"neutral","sentiment_score":0.20382783934473991},{"text":"Your call has progressed in the queue and will be answered by the next available service representative.","start":3336.32,"end":3341.62,"sentiment":"neutral","sentiment_score":0.1515789023217033},{"text":"Thank you for waiting.","start":3402.255,"end":3403.3948,"sentiment":"neutral","sentiment_score":0.20182334631681442}],"sentiment":"neutral","sentiment_score":0.16641736419304556,"num_words":46,"start":3267.5752,"end":3403.3948},{"sentences":[{"text":"Your call has progressed in the queue and will be answered by the next available service representative.","start":3403.855,"end":3409.1548,"sentiment":"neutral","sentiment_score":0.1479953439796672},{"text":"Thank you for waiting.","start":3469.42,"end":3470.56,"sentiment":"neutral","sentiment_score":0.197415079921484},{"text":"Your call has progressed in the queue and will be answered by the next available service representative.","start":3471.02,"end":3476.32,"sentiment":"neutral","sentiment_score":0.14471057407996235},{"text":"Thank you for waiting.","start":3536.875,"end":3537.935,"sentiment":"neutral","sentiment_score":0.19191814959049225},{"text":"Your call has progressed in the queue and will be answered by the next available service representative.","start":3538.395,"end":3543.695,"sentiment":"neutral","sentiment_score":0.13989902682164135}],"sentiment":"neutral","sentiment_score":0.15104435561066967,"num_words":59,"start":3403.855,"end":3543.695},{"sentences":[{"text":"Thank you for waiting.","start":3604.08,"end":3605.22,"sentiment":"neutral","sentiment_score":0.18607338890433311},{"text":"Your call has progressed in the queue and will be answered by the next available service representative.","start":3605.68,"end":3610.98,"sentiment":"neutral","sentiment_score":0.13554470043848543},{"text":"Thank you for waiting.","start":3671.495,"end":3672.555,"sentiment":"neutral","sentiment_score":0.18363788351416588},{"text":"Your call has progressed in the queue and will be answered by the next available service representative.","start":3673.0151,"end":3678.315,"sentiment":"neutral","sentiment_score":0.1342237000079716},{"text":"Thank you for waiting.","start":3738.75,"end":3739.97,"sentiment":"neutral","sentiment_score":0.1914495937526226}],"sentiment":"neutral","sentiment_score":0.14849361461465774,"num_words":46,"start":3604.08,"end":3739.97},{"sentences":[{"text":"Your call has progressed in the queue and will be answered by the next available service representative.","start":3740.43,"end":3745.73,"sentiment":"neutral","sentiment_score":0.13834520604680567},{"text":"Thank you for waiting.","start":3805.845,"end":3806.9849,"sentiment":"neutral","sentiment_score":0.19576631858944893},{"text":"Your call has progressed in the queue and will be answered by the next available service representative.","start":3807.445,"end":3812.7449,"sentiment":"neutral","sentiment_score":0.12594771078404257},{"text":"Hi.","start":3855.2249,"end":3855.4648,"sentiment":"neutral","sentiment_score":0.08597274124622345},{"text":"You're speaking with Ness.","start":3855.4648,"end":3856.185,"sentiment":"neutral","sentiment_score":0.10960208997130394}],"sentiment":"neutral","sentiment_score":0.13489362701427104,"num_words":43,"start":3740.43,"end":3856.185},{"sentences":[{"text":"How can I help you?","start":3856.185,"end":3857.2449,"sentiment":"neutral","sentiment_score":0.17831754684448242},{"text":"Good.","start":3859.785,"end":3860.105,"sentiment":"neutral","sentiment_score":0.3239695131778717},{"text":"Thanks.","start":3860.105,"end":3860.345,"sentiment":"positive","sentiment_score":0.3631701469421386},{"text":"How are you?","start":3860.345,"end":3861.2449,"sentiment":"neutral","sentiment_score":0.19560696184635162},{"text":"What was in regards to?","start":3869.67,"end":3871.1301,"sentiment":"neutral","sentiment_score":-0.04397662505507469}],"sentiment":"neutral","sentiment_score":0.1297110103070736,"num_words":15,"start":3856.185,"end":3871.1301},{"sentences":[{"text":"Yeah.","start":3876.79,"end":3877.29,"sentiment":"neutral","sentiment_score":-0.005106954835355282},{"text":"Yeah.","start":3878.39,"end":3878.89,"sentiment":"neutral","sentiment_score":0.003903556615114212},{"text":"Sure.","start":3879.35,"end":3879.75,"sentiment":"neutral","sentiment_score":0.004901956766843796},{"text":"Not a problem.","start":3879.75,"end":3880.57,"sentiment":"neutral","sentiment_score":-0.09862188746531804},{"text":"So you're not able to do it yourself?","start":3880.87,"end":3882.57,"sentiment":"neutral","sentiment_score":-0.23315026052296162}],"sentiment":"neutral","sentiment_score":-0.15409779914521746,"num_words":14,"start":3876.79,"end":3882.57},{"sentences":[{"text":"Your your identity strength in my ID, is it strong or standard or strong.","start":3883.1648,"end":3892.7048,"sentiment":"neutral","sentiment_score":-0.06658412383071013},{"text":"Okay.","start":3892.765,"end":3893.005,"sentiment":"neutral","sentiment_score":0.003765074536204338},{"text":"So k.","start":3893.005,"end":3894.6848,"sentiment":"neutral","sentiment_score":0.015174038708209991},{"text":"Go ahead.","start":3894.6848,"end":3895.2,"sentiment":"neutral","sentiment_score":0.03708193264901638},{"text":"Mhmm.","start":3902.4,"end":3902.9,"sentiment":"neutral","sentiment_score":-0.07904420793056488}],"sentiment":"neutral","sentiment_score":-0.04514724621549249,"num_words":20,"start":3883.1648,"end":3902.9},{"sentences":[{"text":"Okay.","start":3904.32,"end":3904.82,"sentiment":"neutral","sentiment_score":-0.15329629182815552},{"text":"Okay.","start":3908.0,"end":3908.5,"sentiment":"neutral","sentiment_score":-0.10142040252685548},{"text":"So you were not able to do it yourself?","start":3908.72,"end":3910.66,"sentiment":"neutral","sentiment_score":-0.20409619642628563},{"text":"Okay.","start":3912.345,"end":3912.845,"sentiment":"neutral","sentiment_score":-0.011960141360759737},{"text":"Alright.","start":3913.305,"end":3913.625,"sentiment":"neutral","sentiment_score":0.07136788219213486}],"sentiment":"neutral","sentiment_score":-0.1563211324123236,"num_words":13,"start":3904.32,"end":3913.625},{"sentences":[{"text":"Let me just get the details here.","start":3913.625,"end":3916.605,"sentiment":"neutral","sentiment_score":0.09962244544710432},{"text":"Alright.","start":3917.785,"end":3918.285,"sentiment":"neutral","sentiment_score":0.051083505153656006},{"text":"So No.","start":3918.665,"end":3925.22,"sentiment":"neutral","sentiment_score":-0.13737822882831097},{"text":"No.","start":3925.22,"end":3925.3,"sentiment":"neutral","sentiment_score":-0.29926547408103943},{"text":"No.","start":3925.3,"end":3925.54,"sentiment":"neutral","sentiment_score":-0.2894159257411957}],"sentiment":"neutral","sentiment_score":-0.009583102849622568,"num_words":12,"start":3913.625,"end":3925.54},{"sentences":[{"text":"That's alright.","start":3925.54,"end":3926.3599,"sentiment":"neutral","sentiment_score":-0.07053200155496597},{"text":"Yeah.","start":3926.66,"end":3926.9,"sentiment":"neutral","sentiment_score":-0.035009488463401794},{"text":"I'm just gonna see.","start":3926.9,"end":3928.28,"sentiment":"neutral","sentiment_score":-0.025658443570137024},{"text":"Okay.","start":3928.82,"end":3929.32,"sentiment":"neutral","sentiment_score":-0.026010243222117424},{"text":"What we need to do.","start":3929.6199,"end":3931.16,"sentiment":"neutral","sentiment_score":-0.03536119014024734}],"sentiment":"neutral","sentiment_score":-0.03704026613671046,"num_words":13,"start":3925.54,"end":3931.16},{"sentences":[{"text":"Okay.","start":3933.38,"end":3933.88,"sentiment":"neutral","sentiment_score":0.003107296302914619},{"text":"Self linking.","start":3934.0999,"end":3935.0,"sentiment":"neutral","sentiment_score":0.009889880195260048},{"text":"It has so it says client self linked to ABN and Ram.","start":3935.54,"end":3938.525,"sentiment":"neutral","sentiment_score":0.008660155038038889},{"text":"If you have a digital ID with a strong identity strength and are listed as an eligible individual associate of the ABN on the ABR, these require the client attempts to self link to the business in REM before they are assisted to manually link.","start":3938.525,"end":3954.01,"sentiment":"neutral","sentiment_score":0.002151911167634858},{"text":"So if client self links to their business in REM, the authorization will not be end dated and that you will not need to renew the link for your business every twelve months.","start":3954.01,"end":3964.505,"sentiment":"neutral","sentiment_score":-0.006559982557188381}],"sentiment":"neutral","sentiment_score":0.000077048336626381,"num_words":93,"start":3933.38,"end":3964.505},{"sentences":[{"text":"If client encounters an error while self linking, assist them accordingly.","start":3964.505,"end":3968.9248,"sentiment":"neutral","sentiment_score":-0.13611554557626898},{"text":"Okay.","start":3969.1448,"end":3969.6448,"sentiment":"neutral","sentiment_score":-0.010805009864270689},{"text":"So what what is have you tried at all or yep.","start":3969.7048,"end":3977.085,"sentiment":"neutral","sentiment_score":-0.031120460649782963},{"text":"Mhmm.","start":3977.91,"end":3978.41,"sentiment":"neutral","sentiment_score":0.0066292849369347095},{"text":"Yep.","start":3979.51,"end":3980.01,"sentiment":"neutral","sentiment_score":0.02594957873225212}],"sentiment":"neutral","sentiment_score":-0.07271288858726621,"num_words":25,"start":3964.505,"end":3980.01},{"sentences":[{"text":"Mhmm.","start":3985.99,"end":3986.49,"sentiment":"neutral","sentiment_score":0.0060283527709543705},{"text":"Yeah.","start":3986.71,"end":3987.21,"sentiment":"neutral","sentiment_score":0.015351761132478714},{"text":"Yeah.","start":3993.145,"end":3993.645,"sentiment":"neutral","sentiment_score":0.04153355583548546},{"text":"Okay.","start":4007.01,"end":4007.51,"sentiment":"neutral","sentiment_score":0.052495669573545456},{"text":"And so all eligible business has been linked.","start":4009.97,"end":4018.47,"sentiment":"neutral","sentiment_score":0.028253747848793864}],"sentiment":"neutral","sentiment_score":0.028453276841901243,"num_words":12,"start":3985.99,"end":4018.47},{"sentences":[{"text":"That's what it says.","start":4018.53,"end":4019.655,"sentiment":"neutral","sentiment_score":0.0015375249786302447},{"text":"Does it give you any error or, like, a number of the error or no?","start":4019.735,"end":4023.915,"sentiment":"neutral","sentiment_score":0.04687663887937864},{"text":"What's the number?","start":4025.095,"end":4026.155,"sentiment":"neutral","sentiment_score":-0.02601055863002936},{"text":"Mhmm.","start":4028.295,"end":4028.795,"sentiment":"neutral","sentiment_score":0.007097355555742979},{"text":"Mhmm.","start":4034.97,"end":4035.47,"sentiment":"neutral","sentiment_score":0.003922546282410622}],"sentiment":"neutral","sentiment_score":0.026761996210552752,"num_words":24,"start":4018.53,"end":4035.47},{"sentences":[{"text":"031 4.","start":4035.85,"end":4036.97,"sentiment":"neutral","sentiment_score":0.0020150726195424795},{"text":"Okay.","start":4036.97,"end":4037.47,"sentiment":"neutral","sentiment_score":0.04156820476055145},{"text":"Yep.","start":4037.6902,"end":4038.09,"sentiment":"neutral","sentiment_score":0.0486723855137825},{"text":"Let me just check that.","start":4038.09,"end":4039.05,"sentiment":"neutral","sentiment_score":0.04544757306575775},{"text":"I'll just place you on hold two minutes just while I check the error.","start":4039.05,"end":4041.29,"sentiment":"neutral","sentiment_score":0.03409000353089401}],"sentiment":"neutral","sentiment_score":0.034729071751074946,"num_words":23,"start":4035.85,"end":4041.29},{"sentences":[{"text":"Okay?","start":4041.29,"end":4041.53,"sentiment":"neutral","sentiment_score":0.02463556081056595},{"text":"It won't be long.","start":4041.53,"end":4042.51,"sentiment":"neutral","sentiment_score":0.022163517540320754},{"text":"Thank you.","start":4042.8901,"end":4043.6902,"sentiment":"positive","sentiment_score":0.529296875},{"text":"Thanks.","start":4043.6902,"end":4044.1902,"sentiment":"positive","sentiment_score":0.4401112198829651},{"text":"Thanks for waiting, Daniel.","start":4119.79,"end":4121.23,"sentiment":"positive","sentiment_score":0.4309019520878792}],"sentiment":"neutral","sentiment_score":0.2779668674338609,"num_words":12,"start":4041.29,"end":4121.23},{"sentences":[{"text":"Okay.","start":4121.23,"end":4121.63,"sentiment":"neutral","sentiment_score":0.08829660713672638},{"text":"So we'll have to do it manually.","start":4121.63,"end":4123.07,"sentiment":"neutral","sentiment_score":-0.012365990717496191},{"text":"Yeah.","start":4123.07,"end":4123.23,"sentiment":"neutral","sentiment_score":-0.02836204320192337},{"text":"It just says here in some instances, you're prevented from successfully using the link business.","start":4123.23,"end":4129.245,"sentiment":"neutral","sentiment_score":-0.04407490094502767},{"text":"So we'll just have to do it manually.","start":4129.245,"end":4131.465,"sentiment":"neutral","sentiment_score":0.1304515558294952}],"sentiment":"neutral","sentiment_score":0.01112067379290238,"num_words":32,"start":4121.23,"end":4131.465},{"sentences":[{"text":"So I just need your tax phone number, your personal your personal Jifin.","start":4131.725,"end":4137.085,"sentiment":"neutral","sentiment_score":0.047002822447281614},{"text":"Yes.","start":4137.085,"end":4137.325,"sentiment":"neutral","sentiment_score":0.014491512440145016},{"text":"I need to do proof identity on you first and then the ABN of the business that you're trying to link.","start":4137.325,"end":4143.22,"sentiment":"neutral","sentiment_score":0.007130407388710107},{"text":"Mhmm.","start":4145.6,"end":4146.1,"sentiment":"neutral","sentiment_score":0.026747457683086395},{"text":"Yep.","start":4147.36,"end":4147.86,"sentiment":"neutral","sentiment_score":0.04311838001012802}],"sentiment":"neutral","sentiment_score":0.02284142154353872,"num_words":37,"start":4131.725,"end":4147.86},{"sentences":[{"text":"Yeah.","start":4157.405,"end":4157.725,"sentiment":"neutral","sentiment_score":0.01797758787870407},{"text":"Just get to my profile in my account.","start":4157.725,"end":4159.8247,"sentiment":"neutral","sentiment_score":0.015834217192605138},{"text":"That's alright.","start":4160.125,"end":4160.8447,"sentiment":"neutral","sentiment_score":0.003909027669578791},{"text":"I don't know mine either.","start":4160.8447,"end":4162.225,"sentiment":"neutral","sentiment_score":-0.02427087351679802},{"text":"Yeah.","start":4165.29,"end":4165.79,"sentiment":"neutral","sentiment_score":-0.037203893065452576}],"sentiment":"neutral","sentiment_score":-0.00035816940533764223,"num_words":17,"start":4157.405,"end":4165.79},{"sentences":[{"text":"Mhmm.","start":4171.37,"end":4171.87,"sentiment":"neutral","sentiment_score":-0.0050512985326349735},{"text":"Yeah.","start":4176.89,"end":4177.39,"sentiment":"neutral","sentiment_score":-0.002605367451906204},{"text":"Busy always.","start":4177.45,"end":4178.43,"sentiment":"neutral","sentiment_score":0.04651270713657141},{"text":"Especially now, it's gonna be tax time, so everyone will be calling us.","start":4179.705,"end":4184.205,"sentiment":"neutral","sentiment_score":0.1596486665881597},{"text":"Saying, I've lost my tax return today.","start":4186.105,"end":4188.525,"sentiment":"neutral","sentiment_score":-0.12306757058416094}],"sentiment":"neutral","sentiment_score":0.0541386841602313,"num_words":24,"start":4171.37,"end":4188.525},{"sentences":[{"text":"Haven't got my refund.","start":4189.065,"end":4190.2847,"sentiment":"neutral","sentiment_score":-0.16226904094219208},{"text":"It's only one day.","start":4194.39,"end":4195.45,"sentiment":"neutral","sentiment_score":-0.08723691757768393},{"text":"Yeah.","start":4204.0703,"end":4204.5703,"sentiment":"neutral","sentiment_score":-0.00778784416615963},{"text":"I got other stuff.","start":4204.6304,"end":4205.5903,"sentiment":"neutral","sentiment_score":-0.0065610045567154884},{"text":"Yeah.","start":4205.5903,"end":4205.91,"sentiment":"neutral","sentiment_score":0.06751161813735962}],"sentiment":"neutral","sentiment_score":-0.068896005595369,"num_words":14,"start":4189.065,"end":4205.91},{"sentences":[{"text":"The super.","start":4205.91,"end":4206.6504,"sentiment":"neutral","sentiment_score":0.10774029046297073},{"text":"Yep.","start":4206.7104,"end":4207.2104,"sentiment":"neutral","sentiment_score":0.055845391005277634},{"text":"That's alright.","start":4211.135,"end":4211.875,"sentiment":"neutral","sentiment_score":-0.0012558628804981709},{"text":"Mhmm.","start":4215.455,"end":4215.955,"sentiment":"neutral","sentiment_score":-0.0004533561004791409},{"text":"And do you have the ABN of that company while you're waiting for 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Victoria.","start":4604.6953,"end":4605.515,"sentiment":"neutral","sentiment_score":0.026531758718192577}],"sentiment":"neutral","sentiment_score":0.03155123340812596,"num_words":11,"start":4595.575,"end":4605.515},{"sentences":[{"text":"Okay.","start":4606.375,"end":4606.875,"sentiment":"neutral","sentiment_score":0.02668965607881546},{"text":"And it's Daniel.","start":4608.48,"end":4609.2,"sentiment":"neutral","sentiment_score":0.019338325907786686},{"text":"And what's your middle name just in case?","start":4609.2,"end":4611.38,"sentiment":"neutral","sentiment_score":0.016946895397268236},{"text":"Okay.","start":4622.96,"end":4623.2,"sentiment":"neutral","sentiment_score":0.06788337230682373},{"text":"I'll just try that.","start":4623.2,"end":4624.535,"sentiment":"neutral","sentiment_score":0.06734373234212399}],"sentiment":"neutral","sentiment_score":0.03279635874444947,"num_words":17,"start":4606.375,"end":4624.535},{"sentences":[{"text":"Yep.","start":4626.7554,"end":4627.1553,"sentiment":"neutral","sentiment_score":0.19154523313045504},{"text":"That's all good.","start":4627.1553,"end":4627.955,"sentiment":"positive","sentiment_score":0.39938970406850177},{"text":"Thank you for that.","start":4627.955,"end":4628.935,"sentiment":"positive","sentiment_score":0.5388444736599922},{"text":"All verified.","start":4629.1553,"end":4629.975,"sentiment":"neutral","sentiment_score":0.15304771810770035},{"text":"Great.","start":4630.035,"end":4630.435,"sentiment":"neutral","sentiment_score":0.16923293471336365}],"sentiment":"positive","sentiment_score":0.3654927828095176,"num_words":11,"start":4626.7554,"end":4630.435},{"sentences":[{"text":"Thank you.","start":4630.435,"end":4631.2554,"sentiment":"positive","sentiment_score":0.3879280239343643},{"text":"Yeah.","start":4634.2754,"end":4634.6753,"sentiment":"neutral","sentiment_score":0.23909634351730347},{"text":"That's alright.","start":4634.6753,"end":4635.395,"sentiment":"neutral","sentiment_score":0.268624871969223},{"text":"All good.","start":4635.395,"end":4636.1353,"sentiment":"positive","sentiment_score":0.378913477063179},{"text":"Alright.","start":4636.55,"end":4636.71,"sentiment":"neutral","sentiment_score":0.29144129157066345}],"sentiment":"neutral","sentiment_score":0.32518379762768745,"num_words":8,"start":4630.435,"end":4636.71},{"sentences":[{"text":"Thank you for that.","start":4636.71,"end":4637.83,"sentiment":"positive","sentiment_score":0.488861083984375},{"text":"I'll just so I'll just have to do some checking with your ABN here, and then I'll get back to you.","start":4637.83,"end":4643.91,"sentiment":"neutral","sentiment_score":0.14532656683808282},{"text":"I'll let you know what we need to do.","start":4643.91,"end":4645.85,"sentiment":"neutral","sentiment_score":0.14249683751000297},{"text":"So what's the actually, what's the email address that you have in my ID?","start":4646.39,"end":4651.13,"sentiment":"neutral","sentiment_score":0.03895421006849834},{"text":"Mhmm.","start":4655.695,"end":4656.195,"sentiment":"neutral","sentiment_score":0.02360847219824791}],"sentiment":"neutral","sentiment_score":0.13997431000580593,"num_words":49,"start":4636.71,"end":4656.195},{"sentences":[{"text":"Yep.","start":4657.0547,"end":4657.5547,"sentiment":"neutral","sentiment_score":0.0839962586760521},{"text":"Mhmm.","start":4662.5747,"end":4663.0747,"sentiment":"neutral","sentiment_score":0.20509546995162964},{"text":"Mhmm.","start":4665.855,"end":4666.355,"sentiment":"neutral","sentiment_score":0.0358649343252182},{"text":"Mhmm.","start":4666.655,"end":4667.155,"sentiment":"neutral","sentiment_score":0.026503559201955795},{"text":"So a n d r e e Yep.","start":4673.03,"end":4677.69,"sentiment":"neutral","sentiment_score":0.012021498521789908}],"sentiment":"neutral","sentiment_score":0.037302684194097914,"num_words":12,"start":4657.0547,"end":4677.69},{"sentences":[{"text":"Dot co.","start":4678.39,"end":4679.4497,"sentiment":"neutral","sentiment_score":0.004626877373084426},{"text":"That's it?","start":4679.51,"end":4680.105,"sentiment":"neutral","sentiment_score":0.01767691783607006},{"text":"Yep.","start":4681.225,"end":4681.545,"sentiment":"neutral","sentiment_score":0.03986108303070069},{"text":"Okay.","start":4681.545,"end":4681.945,"sentiment":"neutral","sentiment_score":0.13862045109272003},{"text":"Great.","start":4681.945,"end":4682.445,"sentiment":"positive","sentiment_score":0.3469141721725464}],"sentiment":"neutral","sentiment_score":0.08142904238775373,"num_words":7,"start":4678.39,"end":4682.445},{"sentences":[{"text":"Okay.","start":4685.145,"end":4685.545,"sentiment":"neutral","sentiment_score":0.1932539939880371},{"text":"Great.","start":4685.545,"end":4685.8647,"sentiment":"positive","sentiment_score":0.41612040996551514},{"text":"Thank you.","start":4685.8647,"end":4686.265,"sentiment":"positive","sentiment_score":0.44994254410266876},{"text":"I'll just place you on hold for just for two or three minutes just while I check.","start":4686.265,"end":4689.225,"sentiment":"neutral","sentiment_score":0.16801631187691407},{"text":"Then do some checkings.","start":4689.225,"end":4690.185,"sentiment":"neutral","sentiment_score":0.08107389509677887}],"sentiment":"neutral","sentiment_score":0.18759329497814178,"num_words":25,"start":4685.145,"end":4690.185},{"sentences":[{"text":"Okay?","start":4690.185,"end":4690.425,"sentiment":"neutral","sentiment_score":0.06960982084274292},{"text":"Won't be long.","start":4690.425,"end":4691.325,"sentiment":"neutral","sentiment_score":0.08803575610121091},{"text":"Thanks, Daniel.","start":4692.265,"end":4693.145,"sentiment":"positive","sentiment_score":0.4682344049215317},{"text":"Thanks.","start":4693.145,"end":4693.645,"sentiment":"positive","sentiment_score":0.3594469428062439},{"text":"You there, Daniel?","start":5044.255,"end":5045.155,"sentiment":"neutral","sentiment_score":0.06317834556102753}],"sentiment":"neutral","sentiment_score":0.18191678784787654,"num_words":10,"start":4690.185,"end":5045.155},{"sentences":[{"text":"Yeah.","start":5046.335,"end":5046.5747,"sentiment":"neutral","sentiment_score":0.0991670936346054},{"text":"Thanks for waiting.","start":5046.5747,"end":5047.375,"sentiment":"neutral","sentiment_score":0.22967127958933511},{"text":"Okay.","start":5047.375,"end":5047.775,"sentiment":"neutral","sentiment_score":0.01970130018889904},{"text":"The the issue is in ABR, your I can see you're a director of the company, but in ABR, you're not.","start":5047.775,"end":5055.36,"sentiment":"neutral","sentiment_score":-0.07988884353211947},{"text":"So I need to update your name in there.","start":5055.58,"end":5057.82,"sentiment":"neutral","sentiment_score":-0.0959134234322442}],"sentiment":"neutral","sentiment_score":-0.049514408356377056,"num_words":35,"start":5046.335,"end":5057.82},{"sentences":[{"text":"So it's got previous so I need to update you in ABR before I can before you can link in.","start":5057.82,"end":5064.48,"sentiment":"neutral","sentiment_score":-0.07884802613407374},{"text":"So what I'll do is I'll update the ABR right now.","start":5064.575,"end":5067.055,"sentiment":"neutral","sentiment_score":-0.003823711388659748},{"text":"So it'll take a couple of minutes, and then I'll get you to try to link it yourself to see if it works.","start":5067.055,"end":5072.975,"sentiment":"neutral","sentiment_score":0.026599114436818207},{"text":"If it doesn't, then I'll link it.","start":5072.975,"end":5075.075,"sentiment":"neutral","sentiment_score":-0.03308961274368422},{"text":"It's just if you do it yourself, it doesn't but if I do it, then it expires in twelve months and yeah.","start":5075.1353,"end":5080.68,"sentiment":"neutral","sentiment_score":-0.04331353399902582}],"sentiment":"neutral","sentiment_score":-0.026406828350533384,"num_words":83,"start":5057.82,"end":5080.68},{"sentences":[{"text":"Yeah.","start":5081.14,"end":5081.22,"sentiment":"neutral","sentiment_score":0.005069933831691742},{"text":"Okay?","start":5081.22,"end":5081.62,"sentiment":"neutral","sentiment_score":0.010512322187423706},{"text":"So I'll just yeah.","start":5081.62,"end":5082.66,"sentiment":"neutral","sentiment_score":-0.0014909435994923115},{"text":"So I'll just place you on hold.","start":5082.66,"end":5084.1,"sentiment":"neutral","sentiment_score":0.08517451983477388},{"text":"Yep.","start":5084.1,"end":5084.5,"sentiment":"neutral","sentiment_score":0.05999290570616722}],"sentiment":"neutral","sentiment_score":0.0475595018693379,"num_words":14,"start":5081.14,"end":5084.5},{"sentences":[{"text":"Okay.","start":5084.5,"end":5084.74,"sentiment":"neutral","sentiment_score":0.07632358372211456},{"text":"It won't be long.","start":5084.74,"end":5085.46,"sentiment":"neutral","sentiment_score":0.07312944903969765},{"text":"So about four, five minutes.","start":5085.46,"end":5086.8203,"sentiment":"neutral","sentiment_score":0.057789096981287},{"text":"Okay.","start":5086.8203,"end":5087.06,"sentiment":"neutral","sentiment_score":0.14637984335422516},{"text":"Thank you.","start":5087.06,"end":5087.62,"sentiment":"positive","sentiment_score":0.34072375297546387}],"sentiment":"neutral","sentiment_score":0.1142780164686533,"num_words":13,"start":5084.5,"end":5087.62},{"sentences":[{"text":"Thanks, Daniel.","start":5087.62,"end":5088.44,"sentiment":"positive","sentiment_score":0.46717168390750885},{"text":"Alright.","start":5088.5,"end":5088.8203,"sentiment":"neutral","sentiment_score":0.23985406756401065},{"text":"No worries.","start":5088.8203,"end":5089.485,"sentiment":"neutral","sentiment_score":0.044912246987223625},{"text":"There, Daniel.","start":5722.2803,"end":5723.1,"sentiment":"neutral","sentiment_score":0.020258013624697924},{"text":"Sorry to keep you waiting.","start":5723.24,"end":5724.36,"sentiment":"neutral","sentiment_score":-0.10778285041451455}],"sentiment":"neutral","sentiment_score":0.0638019753775249,"num_words":12,"start":5087.62,"end":5724.36},{"sentences":[{"text":"I just had some system issues.","start":5724.36,"end":5725.785,"sentiment":"neutral","sentiment_score":-0.27275676528612774},{"text":"Okay.","start":5726.0254,"end":5726.265,"sentiment":"neutral","sentiment_score":-0.006391128525137901},{"text":"All been updated now in ABS.","start":5726.265,"end":5728.265,"sentiment":"neutral","sentiment_score":0.04835568182170391},{"text":"I've added you as our director on there.","start":5728.265,"end":5730.765,"sentiment":"neutral","sentiment_score":0.07481901114806533},{"text":"So just try now, see if you can link it now because your name's on there.","start":5731.545,"end":5736.5054,"sentiment":"neutral","sentiment_score":0.04753160348627716}],"sentiment":"neutral","sentiment_score":0.00016919231495341738,"num_words":37,"start":5724.36,"end":5736.5054},{"sentences":[{"text":"Let's see what happens.","start":5736.5054,"end":5737.725,"sentiment":"neutral","sentiment_score":0.05295709893107414},{"text":"Yeah.","start":5740.16,"end":5740.48,"sentiment":"neutral","sentiment_score":0.16019490361213684},{"text":"That's alright.","start":5740.48,"end":5741.3003,"sentiment":"neutral","sentiment_score":0.12207400053739548},{"text":"Yep.","start":5741.36,"end":5741.86,"sentiment":"neutral","sentiment_score":0.06650947034358978},{"text":"So just link the ABN in RAM, see if that works.","start":5742.08,"end":5745.04,"sentiment":"neutral","sentiment_score":0.06276418979872357}],"sentiment":"neutral","sentiment_score":0.07226772939688281,"num_words":19,"start":5736.5054,"end":5745.04},{"sentences":[{"text":"If it doesn't, then we'll just have to do it manually.","start":5745.04,"end":5747.14,"sentiment":"neutral","sentiment_score":0.004699447446248748},{"text":"That's alright.","start":5750.88,"end":5751.54,"sentiment":"neutral","sentiment_score":0.2780630588531494},{"text":"Did it work?","start":5762.605,"end":5763.345,"sentiment":"neutral","sentiment_score":0.1333854223291079},{"text":"Yay.","start":5765.805,"end":5766.305,"sentiment":"neutral","sentiment_score":0.08367925882339478},{"text":"So I've just put your name on there because your name wasn't in ABR.","start":5767.29,"end":5770.57,"sentiment":"neutral","sentiment_score":-0.03854529759181397}],"sentiment":"neutral","sentiment_score":0.017807141907753482,"num_words":31,"start":5745.04,"end":5770.57},{"sentences":[{"text":"That's why it wasn't allowing you.","start":5770.57,"end":5772.8296,"sentiment":"neutral","sentiment_score":-0.08318657955775659},{"text":"Yeah.","start":5774.4897,"end":5774.9897,"sentiment":"neutral","sentiment_score":0.01647127792239189},{"text":"Oh, I did not.","start":5777.9297,"end":5779.05,"sentiment":"neutral","sentiment_score":-0.026216770987957716},{"text":"Let me see.","start":5779.05,"end":5780.03,"sentiment":"neutral","sentiment_score":-0.022355676939090092},{"text":"On on ABR, you mean?","start":5782.865,"end":5784.4053,"sentiment":"neutral","sentiment_score":-0.011311613209545612}],"sentiment":"neutral","sentiment_score":-0.037428441065314566,"num_words":19,"start":5770.57,"end":5784.4053},{"sentences":[{"text":"Let me check.","start":5785.5854,"end":5786.4854,"sentiment":"neutral","sentiment_score":-0.004582301713526249},{"text":"What's the email?","start":5787.5854,"end":5788.805,"sentiment":"neutral","sentiment_score":-0.011140686149398485},{"text":"No.","start":5790.3853,"end":5790.8853,"sentiment":"neutral","sentiment_score":-0.048068560659885406},{"text":"Yeah.","start":5795.8604,"end":5796.18,"sentiment":"neutral","sentiment_score":0.07878342270851135},{"text":"So if you got that, that's great.","start":5796.18,"end":5798.12,"sentiment":"neutral","sentiment_score":0.17944066865103586}],"sentiment":"neutral","sentiment_score":0.08264203860114018,"num_words":15,"start":5785.5854,"end":5798.12},{"sentences":[{"text":"No.","start":5798.74,"end":5798.98,"sentiment":"neutral","sentiment_score":-0.05471031740307808},{"text":"So I've just put the director name on there.","start":5798.98,"end":5803.16,"sentiment":"neutral","sentiment_score":-0.07591854946480857},{"text":"I'm not sure if I can update.","start":5803.22,"end":5804.8403,"sentiment":"neutral","sentiment_score":-0.1258317530155182},{"text":"You'll have to send in a change of details.","start":5805.4604,"end":5807.56,"sentiment":"neutral","sentiment_score":-0.0487375913394822},{"text":"Sorry?","start":5807.8604,"end":5808.3604,"sentiment":"neutral","sentiment_score":-0.03648252412676811}],"sentiment":"neutral","sentiment_score":-0.07755260666211446,"num_words":27,"start":5798.74,"end":5808.3604},{"sentences":[{"text":"Yeah.","start":5809.7,"end":5810.2,"sentiment":"neutral","sentiment_score":-0.05333790183067322},{"text":"You'd yeah.","start":5810.3403,"end":5812.0054,"sentiment":"neutral","sentiment_score":-0.0708121545612812},{"text":"That's okay.","start":5812.0054,"end":5812.825,"sentiment":"neutral","sentiment_score":-0.022034100256860256},{"text":"Yeah.","start":5813.205,"end":5813.4453,"sentiment":"neutral","sentiment_score":-0.016319263726472855},{"text":"You'll just have to send in a change of details if you want any other updates.","start":5813.4453,"end":5816.9053,"sentiment":"neutral","sentiment_score":0.00733321945881471}],"sentiment":"neutral","sentiment_score":-0.006273552902381529,"num_words":22,"start":5809.7,"end":5816.9053},{"sentences":[{"text":"So I can all I can do is I just do them add you as director.","start":5816.9653,"end":5821.3853,"sentiment":"neutral","sentiment_score":0.054291579173877835},{"text":"But if you wanna update any details, you can send in a change of details form to update other details.","start":5821.4453,"end":5826.0254,"sentiment":"neutral","sentiment_score":0.027694201096892357},{"text":"Update other details.","start":5826.86,"end":5827.76,"sentiment":"neutral","sentiment_score":0.0033359241982301078},{"text":"Yeah.","start":5829.9,"end":5830.3,"sentiment":"neutral","sentiment_score":0.09272005409002304},{"text":"Alright.","start":5830.3,"end":5830.8,"sentiment":"neutral","sentiment_score":0.22183558344841003}],"sentiment":"neutral","sentiment_score":0.042612504850073556,"num_words":41,"start":5816.9653,"end":5830.8},{"sentences":[{"text":"Okay.","start":5832.1396,"end":5832.6396,"sentiment":"positive","sentiment_score":0.4119613766670227},{"text":"So all worked good.","start":5832.6997,"end":5833.9,"sentiment":"positive","sentiment_score":0.7888908833265305},{"text":"That's great.","start":5833.9,"end":5834.6997,"sentiment":"positive","sentiment_score":0.8750124573707581},{"text":"Okay then.","start":5834.6997,"end":5835.34,"sentiment":"positive","sentiment_score":0.5270336270332336},{"text":"We don't have to do anything now.","start":5835.34,"end":5837.1797,"sentiment":"neutral","sentiment_score":0.20147934130259923}],"sentiment":"positive","sentiment_score":0.48637327924370766,"num_words":16,"start":5832.1396,"end":5837.1797},{"sentences":[{"text":"Alright.","start":5837.1797,"end":5837.5796,"sentiment":"positive","sentiment_score":0.38536667823791504},{"text":"Great.","start":5837.5796,"end":5837.82,"sentiment":"positive","sentiment_score":0.8016180396080017},{"text":"Thanks for your patience, Daniel.","start":5837.82,"end":5839.5996,"sentiment":"positive","sentiment_score":0.8047168970108032},{"text":"Have a good day.","start":5841.229,"end":5842.189,"sentiment":"positive","sentiment_score":0.5979243516921997},{"text":"Bye.","start":5842.189,"end":5842.689,"sentiment":"neutral","sentiment_score":0.31318962574005127}],"sentiment":"positive","sentiment_score":0.6596213529507319,"num_words":12,"start":5837.1797,"end":5842.689}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to the MyID and relationship authorization manager info line. To improve our service, your call will be monitored or recorded. Please make a selection from the following. For my ID or compromised my ID inquiries and to hear information about the collection of personal information, press 2. For relationship authorization manager inquiries and to hear information about the collection of personal information, press 3.\n\nTo hear these options again, press 8. For my ID or compromised my ID inquiries And to hear information about the collection of personal information, press 2. For relationship authorization manager inquiries and to hear information about the collection of personal information, press 3. To hear these options again, press 8. For relationship authorization manager inquiries, press 1.\n\nTo hear inform Need help with a RAM error message? The solution may be available at info.authorizationmanager.gov.au/help, or have the error details ready for when your call is answered. Thank you for calling. Rather than wait in the queue, we can call you back when it's your turn in more than thirty minutes. You will not lose your place in the queue if you choose to use this service.\n\nTo receive a callback, press 1. To remain on hold, press 3. The selection you made is We are currently experiencing wait times longer than thirty minutes. Please hold for the next available service representative. To find out if you're eligible to link your business online in Ram, visit info.authorizationmanager.gov.au/onlinelinking.\n\nIf your authorization needs to be renewed in Ram, go to info.authorizationmanager.gov.au/renewmyauthorization.\n\nChannel 0: Hello?\n\nChannel 1: If you hold a driver's license from Western Australia, you can now make your MyID stronger.\n\nChannel 0: Okay.\n\nChannel 1: Simply\n\nChannel 0: Yeah.\n\nChannel 1: update\n\nChannel 0: She was\n\nChannel 1: your MyID\n\nChannel 0: a plus\n\nChannel 1: app to\n\nChannel 0: one\n\nChannel 1: the latest\n\nChannel 0: plus\n\nChannel 1: version,\n\nChannel 0: one with\n\nChannel 1: log in,\n\nChannel 0: the\n\nChannel 1: and follow the prompts. More regions to be added soon. Details at myid.gov.au. You should regularly manage your business authorizations to ensure the right people have the right access to the right services on behalf of the business. Find out how to authorize someone in Ram at info.authorizationmanager.gov.au/authorizations.\n\nIncrease your identity strength with a onetime face verification check. Like a selfie, we'll verify your identity in real time against government records. Did you know that our website has a range of support information, including how to videos? Check out info.authorizationmanager.gov.au. Need help with relationship authorization manager?\n\nTry checking info.authorizationmanager.gov.au/help. Relationship authorization manager protects your business, ensuring only you and authorized users can access government online services and transact for the business. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting.\n\nYour call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative.\n\nThank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting.\n\nYour call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative.\n\nThank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting.\n\nYour call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative.\n\nThank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting.\n\nYour call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative.\n\nThank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting.\n\nYour call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative.\n\nThank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting.\n\nYour call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative.\n\nThank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting.\n\nYour call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative.\n\nThank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting.\n\nYour call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative.\n\nThank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting.\n\nYour call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative.\n\nThank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting.\n\nYour call has progressed in the queue and will be answered by the next available service representative. Hi. You're speaking with Ness. How can I help you?\n\nChannel 0: Hey, Vista. My name is Daniel. How are you?\n\nChannel 1: Good. Thanks. How are you?\n\nChannel 0: Not bad. Not bad at all. I was just wondering if you can help me. I don't know if you can. I need oops.\n\nSorry.\n\nChannel 1: What was in regards to?\n\nChannel 0: All good. I need to register or link an ABN into my RAM, into my relationship\n\nChannel 1: Yeah.\n\nChannel 0: authorization manager. Yeah.\n\nChannel 1: Yeah. Sure. Not a problem. So you're not able to do it yourself? Your\n\nChannel 0: I'm not. Now I'm oops. Sorry.\n\nChannel 1: your identity strength in my ID, is it strong or standard or\n\nChannel 0: It's wrong.\n\nChannel 1: strong.\n\nChannel 0: The\n\nChannel 1: Okay. So k. Go ahead.\n\nChannel 0: sorry. The the issue is that the actual business that I'm trying to link doesn't come up. I am the sole director\n\nChannel 1: Mhmm.\n\nChannel 0: of the company.\n\nChannel 1: Okay.\n\nChannel 0: I kinda don't know where to go from here, though.\n\nChannel 1: Okay. So you were not able to do it yourself?\n\nChannel 0: Nope.\n\nChannel 1: Okay. Alright. Let me just get the details here.\n\nChannel 0: Thanks.\n\nChannel 1: Alright. So\n\nChannel 0: And, again, sorry if it's something really obvious. It's\n\nChannel 1: No. No. No.\n\nChannel 0: yeah.\n\nChannel 1: That's alright. Yeah. I'm just gonna see. Okay. What we need to do.\n\nOkay. Self linking. It has so it says client self linked to ABN and Ram. If you have a digital ID with a strong identity strength and are listed as an eligible individual associate of the ABN on the ABR, these require\n\nChannel 0: Mhmm.\n\nChannel 1: the client attempts to self link to the business in REM before they are assisted to manually link. So if client self links to their business in REM, the authorization will not be end dated and that you will not need to renew the link for your business every twelve months. If client encounters an error while self linking, assist them accordingly. Okay. So what what is have you tried at all or\n\nChannel 0: Yeah. So I'm guessing I click\n\nChannel 1: yep.\n\nChannel 0: link by business, then\n\nChannel 1: Mhmm.\n\nChannel 0: I click continue or I\n\nChannel 1: Yep.\n\nChannel 0: accept, then I click continue. It pushes me through digital ID page. Just a second.\n\nChannel 1: Mhmm. Yeah.\n\nChannel 0: And then it pushes me to enter an address, which is a personal address. I enter a personal address.\n\nChannel 1: Yeah.\n\nChannel 0: Yep. Glen Ira. Yep. I hit continue. Then I get to a page here saying all eligible businesses have been linked.\n\nChannel 1: Okay.\n\nChannel 0: So that's\n\nChannel 1: And\n\nChannel 0: where I get into a little bit of a mix here where I'm I'm definitely the only director on this company.\n\nChannel 1: so all eligible business has been linked. That's what it says. Does it give\n\nChannel 0: 100\n\nChannel 1: you\n\nChannel 0: percent.\n\nChannel 1: any\n\nChannel 0: Yes.\n\nChannel 1: error or, like, a number of the error or no?\n\nChannel 0: Yeah. There's an error here. It's\n\nChannel 1: What's the number?\n\nChannel 0: no problem. It's Romeo echo\n\nChannel 1: Mhmm.\n\nChannel 0: bravo dot bravo Romeo dot zero three one four.\n\nChannel 1: Mhmm. 031\n\nChannel 0: That's\n\nChannel 1: 4.\n\nChannel 0: it.\n\nChannel 1: Okay.\n\nChannel 0: Yep.\n\nChannel 1: Yep. Let me just check that. I'll just place you on hold two minutes just while I check the error. Okay? It won't be long.\n\nChannel 0: Thanks\n\nChannel 1: Thank\n\nChannel 0: so much.\n\nChannel 1: you. Thanks. Thanks for waiting, Daniel. Okay. So we'll have to do it manually.\n\nYeah. It just says here in some instances, you're prevented from successfully using the link business.\n\nChannel 0: All good.\n\nChannel 1: So we'll\n\nChannel 0: Thank\n\nChannel 1: just have\n\nChannel 0: you.\n\nChannel 1: to do it manually. So I just need your tax phone number, your\n\nChannel 0: My TFN.\n\nChannel 1: personal your personal Jifin. Yes. I need to do proof identity on you first and then the ABN of the business that you're trying to link.\n\nChannel 0: Yep. No problem.\n\nChannel 1: Mhmm.\n\nChannel 0: Give me a sec.\n\nChannel 1: Yep.\n\nChannel 0: For full transparency, I'm just logging into myGovs because I can't remember what it is.\n\nChannel 1: Yeah. Just get to my profile in my account. That's alright. I don't know\n\nChannel 0: Just\n\nChannel 1: mine\n\nChannel 0: a\n\nChannel 1: either.\n\nChannel 0: sec. There's too many numbers\n\nChannel 1: Yeah.\n\nChannel 0: these days. It's just loading.\n\nChannel 1: Mhmm.\n\nChannel 0: How's your day going? You guys seem busy?\n\nChannel 1: Yeah. Busy always.\n\nChannel 0: Nice.\n\nChannel 1: Especially now, it's gonna be tax time, so everyone will be calling us.\n\nChannel 0: All the fun.\n\nChannel 1: Saying, I've lost my tax return today. Haven't got my refund.\n\nChannel 0: Why not?\n\nChannel 1: It's only one day.\n\nChannel 0: Do you while I'm waiting for this, do you guys special like, do you have a specialty? And do or do you answer general calls as well for other areas?\n\nChannel 1: Yeah. I got other stuff. Yeah. The super. Yep.\n\nChannel 0: Gotcha. 26. Still waiting on my gov\n\nChannel 1: That's\n\nChannel 0: to\n\nChannel 1: alright.\n\nChannel 0: actually load.\n\nChannel 1: Mhmm. And do you have the ABN of that company while you're waiting for that?\n\nChannel 0: A 100% I do. It's\n\nChannel 1: Yep.\n\nChannel 0: sorry. Just putting these details in here, my gov. The ABN is 67627836828.\n\nChannel 1: Mhmm. Okay. So 67627836828. Yeah?\n\nChannel 0: Yes. It should be under Advanced\n\nChannel 1: Yep.\n\nChannel 0: Inbound Resource Pro three Limited.\n\nChannel 1: Mhmm. Okay. And text phone number.\n\nChannel 0: Text phone number. Text phone number. I'm almost there.\n\nChannel 1: Mhmm.\n\nChannel 0: Okay. I'm in my gov. I'm at my home. I click on myself. I click on my\n\nChannel 1: Profile?\n\nChannel 0: profile. I click\n\nChannel 1: Yep.\n\nChannel 0: personal.\n\nChannel 1: Mhmm.\n\nChannel 0: Come on. Okay. TFN is 82829, sorry,\n\nChannel 1: Mhmm.\n\nChannel 0: 222\n\nChannel 1: Yeah.\n\nChannel 0: 207.\n\nChannel 1: Okay. So 829222. Is it 222? Yep. 0\n\nChannel 0: Yeah.\n\nChannel 1: 7.\n\nChannel 0: Triple\n\nChannel 1: Yep.\n\nChannel 0: 2 and then\n\nChannel 1: Yep.\n\nChannel 0: 20\n\nChannel 1: Yep.\n\nChannel 0: 7.\n\nChannel 1: All\n\nChannel 0: What's\n\nChannel 1: good.\n\nChannel 0: the twos?\n\nChannel 1: Alright. Yes. I was gonna say that. Okay. I'll just get those details, and I'm gonna ask you some questions for proof identity.\n\nChannel 0: Sounds good.\n\nChannel 1: Okay. Let me get that. Alright. Alright. Thank you for that.\n\nSo if you can just confirm your full name and your date of birth.\n\nChannel 0: It's both Daniel Warwick Andre and 12/31/1992.\n\nChannel 1: Wait. I think it's not yours. Okay. Let's\n\nChannel 0: Oh,\n\nChannel 1: try that TFN again. What was the TFN?\n\nChannel 0: no problem. Yeah. It's\n\nChannel 1: Just brought up\n\nChannel 0: eight\n\nChannel 1: someone else. 8\n\nChannel 0: no. All\n\nChannel 1: 2\n\nChannel 0: good. It's 829\n\nChannel 1: mhmm.\n\nChannel 0: 222\n\nChannel 1: Yeah.\n\nChannel 0: and then 207 at the end.\n\nChannel 1: 207. Okay.\n\nChannel 0: Sorry. That might have\n\nChannel 1: Let\n\nChannel 0: been me\n\nChannel 1: me\n\nChannel 0: fumbling.\n\nChannel 1: no. That's alright. Could be me. Could be you. It doesn't matter.\n\nWe'll fix it.\n\nChannel 0: Thank you.\n\nChannel 1: Alright. K. That looks better. Okay. Okay.\n\nSo now if you can just confirm your full name and your date of birth, please.\n\nChannel 0: Yep. No problem. It's Daniel Warwick Andre, and\n\nChannel 1: Yep.\n\nChannel 0: 12/31/1992.\n\nChannel 1: Thank you. And your mobile number?\n\nChannel 0: 0424724429.\n\nChannel 1: Thank Thank you. And is it okay if I send you a text message with the security code to confirm your identity?\n\nChannel 0: Of course you can. No problem.\n\nChannel 1: Thank you.\n\nChannel 0: Thank you.\n\nChannel 1: And when you receive it, just read the code back to me.\n\nChannel 0: No problem. Just a sec. Code is 6\n\nChannel 1: Mhmm.\n\nChannel 0: 68460.\n\nChannel 1: Thank you. And do you hold any shares?\n\nChannel 0: Yes.\n\nChannel 1: And can you tell me the name of one of the companies you hold shares in?\n\nChannel 0: Oh, hang on. Actually, you mean from that regard? No. I don't think I could do, actually.\n\nChannel 1: So you don't have any shares?\n\nChannel 0: Oh, hang on. Hang on. Telstra. Telstra Limited three. Something like that.\n\nChannel 1: Do you so yeah. Is that a yes? Yeah?\n\nChannel 0: Yeah. Yes. It's\n\nChannel 1: Yep.\n\nChannel 0: a yes.\n\nChannel 1: Okay.\n\nChannel 0: Sorry.\n\nChannel 1: Thank you. That's alright. And I just need to verify one of your IDs. Do you have a driver's license or a Medicaid card?\n\nChannel 0: We can do a driver's license. Yeah. That sounds good.\n\nChannel 1: Yeah.\n\nChannel 0: Let\n\nChannel 1: Sure.\n\nChannel 0: me just pull\n\nChannel 1: Okay.\n\nChannel 0: up the service pickup.\n\nChannel 1: Thank you.\n\nChannel 0: Sorry. I completely blanked that I had any\n\nChannel 1: That's alright.\n\nChannel 0: shares in Australia.\n\nChannel 1: That's okay. People don't remember.\n\nChannel 0: Okay. So driver's license.\n\nChannel 1: So I just need to ask you, do I have a permission to check the information with the issue of the document?\n\nChannel 0: Yes.\n\nChannel 1: Thank you. What state or territory was your license issued at?\n\nChannel 0: Victoria.\n\nChannel 1: Victoria. And the license number?\n\nChannel 0: License number is 096309506.\n\nChannel 1: Okay. So 096309506.\n\nChannel 0: That's the one.\n\nChannel 1: Yep. And the card number.\n\nChannel 0: Card number is just loading. It is\n\nChannel 1: Mhmm.\n\nChannel 0: Papa57\n\nChannel 1: Sorry?\n\nChannel 0: 55 oh,\n\nChannel 1: Sorry.\n\nChannel 0: sorry. It's p\n\nChannel 1: Oh,\n\nChannel 0: for\n\nChannel 1: sorry.\n\nChannel 0: papa,\n\nChannel 1: Yep.\n\nChannel 0: and then it's 575-5996.\n\nChannel 1: Mhmm. Thank you.\n\nChannel 0: Sorry.\n\nChannel 1: And the family name on your license, and if you can spell it as it is on your license.\n\nChannel 0: No problem. It's a it's Andre, which is a n d r\n\nChannel 1: Mhmm.\n\nChannel 0: e e.\n\nChannel 1: Yeah. And your last your last name. Sorry. Sorry.\n\nChannel 0: Is that what you meant by\n\nChannel 1: Your last\n\nChannel 0: family\n\nChannel 1: your\n\nChannel 0: name?\n\nChannel 1: last name? So that's your last name, is it? Yep.\n\nChannel 0: Yes. It is.\n\nChannel 1: Yep. And what's your first name as it is on your on your license? If you\n\nChannel 0: Daniel\n\nChannel 1: can spell it. Yep.\n\nChannel 0: yeah. Sure. D a\n\nChannel 1: Yeah.\n\nChannel 0: n I e l, and then I've got an initial w for my middle name.\n\nChannel 1: Mhmm. And the date of birth on your license.\n\nChannel 0: Yep. The December 1992.\n\nChannel 1: Great. Thank you. I'll just verify that. Oop. That didn't go through.\n\nChannel 0: Thank\n\nChannel 1: I'm\n\nChannel 0: you.\n\nChannel 1: just gonna try again. So the card number is p for Papa\n\nChannel 0: Mhmm. Mhmm.\n\nChannel 1: Okay. 5755996.\n\nChannel 0: That's correct.\n\nChannel 1: Yep. And the license number 096\n\nChannel 0: Mhmm.\n\nChannel 1: 309506.\n\nChannel 0: That's absolutely correct. For Victoria.\n\nChannel 1: Yeah.\n\nChannel 0: Yep.\n\nChannel 1: Okay. And Victoria. Okay. And it's Daniel. And what's your middle name just in case?\n\nChannel 0: Yeah. No problem. It's Warwick, which is w a r w I c k.\n\nChannel 1: Okay. I'll just try that. Yep. That's all good. Thank you for that.\n\nChannel 0: Okay. Good.\n\nChannel 1: All verified.\n\nChannel 0: I was about to\n\nChannel 1: Great.\n\nChannel 0: say, damn,\n\nChannel 1: Thank\n\nChannel 0: I'm\n\nChannel 1: you.\n\nChannel 0: these are definitely legit.\n\nChannel 1: Yeah. That's alright. All good. Alright. Thank you for that.\n\nI'll just\n\nChannel 0: Thank you.\n\nChannel 1: so I'll just have to do some checking with your ABN here, and then I'll get back to you. I'll let you know what we need to do. So what's the actually, what's the email address that you have in my ID?\n\nChannel 0: In my oh, yes.\n\nChannel 1: Mhmm.\n\nChannel 0: Two secs. That's in my\n\nChannel 1: Yep.\n\nChannel 0: my ID app. It is so to make it simple,\n\nChannel 1: Mhmm.\n\nChannel 0: it's daniel, so d a d a n I e\n\nChannel 1: Mhmm.\n\nChannel 0: l, and then at\n\nChannel 1: Mhmm.\n\nChannel 0: mycerna, which is a n d r e e, and then dot co. So just dot\n\nChannel 1: So\n\nChannel 0: c o.\n\nChannel 1: a n d r e e\n\nChannel 0: Mhmm. And then dot\n\nChannel 1: Yep.\n\nChannel 0: co.\n\nChannel 1: Dot co. That's it?\n\nChannel 0: Yep. Just\n\nChannel 1: Yep.\n\nChannel 0: Daniel,\n\nChannel 1: Okay. Great.\n\nChannel 0: then an@symbol,Andre.co.\n\nChannel 1: Okay. Great. Thank you. I'll just place you on hold for just for two or three minutes just while I check. Then do some checkings.\n\nOkay? Won't be long.\n\nChannel 0: Awesome. Thanks\n\nChannel 1: Thanks,\n\nChannel 0: so much.\n\nChannel 1: Daniel. Thanks.\n\nChannel 0: Thanks. Bye.\n\nChannel 1: You there, Daniel?\n\nChannel 0: Yes.\n\nChannel 1: Yeah. Thanks for waiting. Okay. The the issue is in ABR, your I can see you're a director of the company, but in\n\nChannel 0: Awesome.\n\nChannel 1: ABR, you're not. So I need to update your name in there. So it's got previous so I need to update you in ABR before I can before you can link in. So what I'll do is I'll update the ABR right now. So it'll take a couple of minutes, and then I'll get you to try to link it yourself to see if it works.\n\nIf it doesn't, then I'll link it. It's just if you do it yourself, it doesn't but if I do it, then it expires in twelve months and yeah. Yeah. Okay?\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: No.\n\nChannel 1: I'll just\n\nChannel 0: It looks\n\nChannel 1: yeah. So\n\nChannel 0: that\n\nChannel 1: I'll just\n\nChannel 0: that sounds\n\nChannel 1: place you on\n\nChannel 0: good.\n\nChannel 1: hold. Yep. Okay. It won't be long. So about four, five minutes.\n\nOkay. Thank you.\n\nChannel 0: Thanks\n\nChannel 1: Thanks, Daniel.\n\nChannel 0: so much. Thank\n\nChannel 1: Alright.\n\nChannel 0: you.\n\nChannel 1: No\n\nChannel 0: Thanks.\n\nChannel 1: worries.\n\nChannel 0: Hello?\n\nChannel 1: There, Daniel. Sorry\n\nChannel 0: Yes.\n\nChannel 1: to keep you waiting. I just had some system issues. Okay. All been updated now in ABS. I've added you as our director on there.\n\nSo just try now, see if you can link it now because your name's on there. Let's see what happens.\n\nChannel 0: Thank you so much.\n\nChannel 1: Yeah.\n\nChannel 0: Two ticks.\n\nChannel 1: That's alright.\n\nChannel 0: I will just\n\nChannel 1: Yep.\n\nChannel 0: load this.\n\nChannel 1: So just link the ABN in RAM, see if that works. If it doesn't, then we'll just have to do it manually.\n\nChannel 0: Uh-huh. Thank you.\n\nChannel 1: That's alright.\n\nChannel 0: Rhode and virus. Let's pop that. That is amazing. Let's see.\n\nChannel 1: Did it work?\n\nChannel 0: Potentially, did\n\nChannel 1: Yay.\n\nChannel 0: you\n\nChannel 1: So I've just\n\nChannel 0: yay.\n\nChannel 1: put your name on there because your name wasn't in ABR. That's why it wasn't allowing you.\n\nChannel 0: Gotcha. And the email\n\nChannel 1: Yeah.\n\nChannel 0: address is updated. Is that daniel@andre.co\n\nChannel 1: Oh, I did not.\n\nChannel 0: email?\n\nChannel 1: Let me see. On on ABR, you mean?\n\nChannel 0: Yes.\n\nChannel 1: Let me check. What's the email?\n\nChannel 0: Sorry.\n\nChannel 1: No.\n\nChannel 0: Oh, I got a verification code from Ram, so maybe.\n\nChannel 1: Yeah. So if you got that, that's great. No. So\n\nChannel 0: Is\n\nChannel 1: I've\n\nChannel 0: it\n\nChannel 1: just put the director name on\n\nChannel 0: is\n\nChannel 1: there. I'm not sure if I can update. You'll\n\nChannel 0: it is\n\nChannel 1: have to\n\nChannel 0: it\n\nChannel 1: send\n\nChannel 0: possible\n\nChannel 1: in a\n\nChannel 0: to\n\nChannel 1: change\n\nChannel 0: update\n\nChannel 1: of\n\nChannel 0: that?\n\nChannel 1: details. Sorry?\n\nChannel 0: Gotcha. No. It's all good. Sorry.\n\nChannel 1: Yeah.\n\nChannel 0: There's a delay\n\nChannel 1: You'd\n\nChannel 0: on the line.\n\nChannel 1: yeah. That's okay. Yeah. You'll just have to send in a change of details if you want any other updates. So I can all I can do is I just do them add you as director.\n\nBut if you wanna update any details, you can send in a change of details form to update other details. Update other details.\n\nChannel 0: Gotcha. Look. Oh,\n\nChannel 1: Yeah.\n\nChannel 0: you've\n\nChannel 1: Alright.\n\nChannel 0: you've done more than enough. I appreciate\n\nChannel 1: Okay.\n\nChannel 0: it.\n\nChannel 1: So all worked good. That's great. Okay then. We don't have to do anything now. Alright.\n\nGreat. Thanks for your patience, Daniel.\n\nChannel 0: Thanks so much for your help. Have\n\nChannel 1: Have\n\nChannel 0: a great\n\nChannel 1: a good\n\nChannel 0: day.\n\nChannel 1: day. Bye.\n\nChannel 0: Thanks. Bye. See you.","paragraphs":[{"sentences":[{"text":"Welcome to the MyID and relationship authorization manager info line.","start":0.39999998,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.2798967152833939},{"text":"To improve our service, your call will be monitored or recorded.","start":5.8399997,"end":9.3,"sentiment":"positive","sentiment_score":0.3744769042188471},{"text":"Please make a selection from the following.","start":9.92,"end":11.94,"sentiment":"neutral","sentiment_score":0.09774846264294215},{"text":"For my ID or compromised my ID inquiries and to hear information about the collection of personal information, press 2.","start":12.335,"end":22.035,"sentiment":"neutral","sentiment_score":-0.05758358035236597},{"text":"For relationship authorization manager inquiries and to hear information about the collection of personal information, press 3.","start":22.095001,"end":30.970001,"sentiment":"neutral","sentiment_score":-0.006433979443767492}],"sentiment":"neutral","sentiment_score":0.09756004738693054,"channel":1,"num_words":65,"start":0.39999998,"end":30.970001},{"sentences":[{"text":"To hear these options again, press 8.","start":31.19,"end":34.09,"sentiment":"neutral","sentiment_score":0.001337256548660142},{"text":"For my ID or compromised my ID inquiries And to hear information about the collection of personal information, press 2.","start":35.510002,"end":45.274998,"sentiment":"neutral","sentiment_score":-0.014423888921737672},{"text":"For relationship authorization manager inquiries and to hear information about the collection of personal information, press 3.","start":45.335,"end":54.155,"sentiment":"neutral","sentiment_score":-0.009723911719287144},{"text":"To hear these options again, press 8.","start":54.410004,"end":57.31,"sentiment":"neutral","sentiment_score":-0.000345203626368727},{"text":"For relationship authorization manager inquiries, press 1.","start":60.97,"end":65.31,"sentiment":"neutral","sentiment_score":0.006678768101015261}],"sentiment":"neutral","sentiment_score":-0.00689807811206014,"channel":1,"num_words":58,"start":31.19,"end":65.31},{"sentences":[{"text":"To hear inform Need help with a RAM error message?","start":65.450005,"end":68.83,"sentiment":"neutral","sentiment_score":-0.003692050464451313},{"text":"The solution may be available at info.authorizationmanager.gov.au/help, or have the error details ready for when your call is answered.","start":69.195,"end":80.175,"sentiment":"neutral","sentiment_score":0.04414864825574975},{"text":"Thank you for calling.","start":81.115,"end":82.335,"sentiment":"positive","sentiment_score":0.5077609792351723},{"text":"Rather than wait in the queue, we can call you back when it's your turn in more than thirty minutes.","start":82.909996,"end":89.649994,"sentiment":"neutral","sentiment_score":0.14521622508764268},{"text":"You will not lose your place in the queue if you choose to use this service.","start":90.03,"end":94.049995,"sentiment":"neutral","sentiment_score":0.2670475812628865}],"sentiment":"neutral","sentiment_score":0.1450729497262965,"channel":1,"num_words":69,"start":65.450005,"end":94.049995},{"sentences":[{"text":"To receive a callback, press 1.","start":94.42999,"end":96.92999,"sentiment":"neutral","sentiment_score":0.015449018110909188},{"text":"To remain on hold, press 3.","start":97.395,"end":100.055,"sentiment":"neutral","sentiment_score":-0.016687612049281597},{"text":"The selection you made is We are currently experiencing wait times longer than thirty minutes.","start":103.475,"end":109.8,"sentiment":"neutral","sentiment_score":-0.30613666822512947},{"text":"Please hold for the next available service representative.","start":110.28001,"end":112.86,"sentiment":"neutral","sentiment_score":-0.21401632018387318},{"text":"To find out if you're eligible to link your business online in Ram, visit info.authorizationmanager.gov.au/onlinelinking.","start":113.48,"end":124.755,"sentiment":"neutral","sentiment_score":0.0007565089811881384}],"sentiment":"neutral","sentiment_score":-0.1260052902752068,"channel":1,"num_words":50,"start":94.42999,"end":124.755},{"sentences":[{"text":"If your authorization needs to be renewed in Ram, go to info.authorizationmanager.gov.au/renewmyauthorization.","start":185.33499,"end":196.98,"sentiment":"neutral","sentiment_score":-0.061784107238054276}],"sentiment":"neutral","sentiment_score":-0.061784107238054276,"channel":1,"num_words":12,"start":185.33499,"end":196.98},{"sentences":[{"text":"Hello?","start":220.72,"end":221.22,"sentiment":"neutral","sentiment_score":0.0292547307908535}],"sentiment":"neutral","sentiment_score":0.0292547307908535,"channel":0,"num_words":1,"start":220.72,"end":221.22},{"sentences":[{"text":"If you hold a driver's license from Western Australia, you can now make your MyID 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you.","start":5843.549,"end":5844.289,"sentiment":"neutral","sentiment_score":0.15761690586805344}],"sentiment":"neutral","sentiment_score":0.3080455847084522,"channel":0,"num_words":4,"start":5842.669,"end":5844.289}]},"summary":{"result":"success","short":"The caller is experiencing issues with their ABN and email address and is given options to update their ID or receive a callback. The agent guides the caller through manually linking their business to their ABN and provides instructions on updating their ID and license information. The agent also asks for the customer's personal information and updates their name and email address for a verification request. The call ends with the representative thanking the customer for their help and saying goodbye."},"intents":{"segments":[{"text":"More regions to be added soon. Details at myid.gov.au. You should regularly manage your business authorizations to ensure the right people have the right access to the right services on behalf of the business.","start_word":297,"end_word":330,"intents":[{"intent":"Direct callers to departments","confidence_score":0.00093697343}]},{"text":"Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting.","start_word":734,"end_word":754,"intents":[{"intent":"Resolve service issue","confidence_score":0.00035393424}]},{"text":"I need to register or link an ABN into my RAM, into my relationship Yeah. authorization manager.","start_word":1457,"end_word":1473,"intents":[{"intent":"Register and link abn","confidence_score":0.033357427}]},{"text":"error or, like, a number of the error or no?","start_word":1838,"end_word":1847,"intents":[{"intent":"Check error","confidence_score":0.7202147},{"intent":"Check error","confidence_score":0.5983991}]},{"text":"I'll just place you on hold two minutes just while I check the error. Okay?","start_word":1885,"end_word":1899,"intents":[{"intent":"Place on hold","confidence_score":0.3956918}]},{"text":"So I just need your tax phone number, your My TFN. personal your personal Jifin. Yes.","start_word":1950,"end_word":1965,"intents":[{"intent":"Provide tax phone number","confidence_score":0.151911},{"intent":"Provide personal jifin","confidence_score":0.347983}]},{"text":"For full transparency, I'm just logging into myGovs because I can't remember what it is. Yeah.","start_word":1996,"end_word":2011,"intents":[{"intent":"Log into account","confidence_score":0.20451948},{"intent":"Log into account","confidence_score":0.17292757},{"intent":"Log into account","confidence_score":0.10478977}]},{"text":"Do you while I'm waiting for this, do you guys special like, do you have a specialty? And do or do you answer general calls as well for other areas? Yeah.","start_word":2086,"end_word":2116,"intents":[{"intent":"Ask for specialization","confidence_score":0.00323402}]},{"text":"And do you have the ABN of that company while you're waiting for that? A 100% I do.","start_word":2139,"end_word":2156,"intents":[{"intent":"Confirm company details","confidence_score":0.119960725}]},{"text":"And your last your last name. Sorry. Sorry. Is that what you meant by Your last family your name? last name?","start_word":2750,"end_word":2770,"intents":[{"intent":"Verify name","confidence_score":0.122126445}]},{"text":"And what's your first name as it is on your on your license? If you Daniel can spell it.","start_word":2783,"end_word":2801,"intents":[{"intent":"Confirm identity","confidence_score":0.050289277}]},{"text":"And the license number 096 Mhmm. 309506. That's absolutely correct.","start_word":2870,"end_word":2879,"intents":[{"intent":"Check license number","confidence_score":0.018689606},{"intent":"Check license number","confidence_score":0.0008553859}]},{"text":"And what's your middle name just in case? Yeah.","start_word":2891,"end_word":2899,"intents":[{"intent":"Verify middle name","confidence_score":0.24033535},{"intent":"Verify middle name","confidence_score":0.30002433},{"intent":"Verify middle name","confidence_score":0.1808635},{"intent":"Verify middle name","confidence_score":0.08980906}]},{"text":"So what's the actually, what's the email address that you have in my ID?","start_word":2986,"end_word":2999,"intents":[{"intent":"Confirm email address","confidence_score":0.006232842}]},{"text":"I'll just place you on hold for just for two or three minutes just while I check. Then do some checkings. Okay?","start_word":3085,"end_word":3106,"intents":[{"intent":"Place on hold","confidence_score":0.71697694},{"intent":"Check email","confidence_score":0.021418255}]},{"text":"The the issue is in ABR, your I can see you're a director of the company, but in Awesome. ABR, you're not. So I need to update your name in there. So it's got previous so I need to update you in ABR before I can before you can link in.","start_word":3128,"end_word":3178,"intents":[{"intent":"Update identity","confidence_score":0.00019388583}]},{"text":"So what I'll do is I'll update the ABR right now. So it'll take a couple of minutes, and then I'll get you to try to link it yourself to see if it works. If it doesn't, then I'll link it. It's just if you do it yourself, it doesn't but if I do it, then it expires in twelve months and yeah. Yeah.","start_word":3179,"end_word":3242,"intents":[{"intent":"Link information","confidence_score":0.00859612}]},{"text":"All been updated now in ABS. I've added you as our director on there. So just try now, see if you can link it now because your name's on there.","start_word":3304,"end_word":3333,"intents":[{"intent":"Update system details","confidence_score":0.13139594}]}]},"sentiments":{"segments":[{"text":"Welcome to the MyID and relationship authorization manager info line.","start_word":0,"end_word":9,"sentiment":"neutral","sentiment_score":0.2780260741710663},{"text":"To improve our service, your call will be monitored or recorded.","start_word":10,"end_word":20,"sentiment":"positive","sentiment_score":0.3694034814834595},{"text":"Please make a selection from the following. For my ID or compromised my ID inquiries and to hear information about the collection of personal information, press 2. For relationship authorization manager inquiries and to hear information about the collection of personal information, press 3. To hear these options again, press 8. For my ID or compromised my ID inquiries And to hear information about the collection of personal information, press 2. For relationship authorization manager inquiries and to hear information about the collection of personal information, press 3. To hear these options again, press 8. For relationship authorization manager inquiries, press 1. To hear inform Need help with a RAM error message? The solution may be available at info.authorizationmanager.gov.au/help, or have the error details ready for when your call is answered.","start_word":21,"end_word":151,"sentiment":"neutral","sentiment_score":0.0021280222572386265},{"text":"Thank you for calling.","start_word":152,"end_word":155,"sentiment":"positive","sentiment_score":0.4990793764591217},{"text":"Rather than wait in the queue, we can call you back when it's your turn in more than thirty minutes. You will not lose your place in the queue if you choose to use this service. To receive a callback, press 1. To remain on hold, press 3. The selection you made is We are currently experiencing wait times longer than thirty minutes. Please hold for the next available service representative. To find out if you're eligible to link your business online in Ram, visit info.authorizationmanager.gov.au/onlinelinking. If your authorization needs to be renewed in Ram, go to info.authorizationmanager.gov.au/renewmyauthorization. Hello? If you hold a driver's license from Western Australia, you can now make your MyID stronger. Okay. Simply Yeah. update She was your MyID a plus app to one the latest plus version, one with log in, the and follow the prompts. More regions to be added soon. Details at myid.gov.au. You should regularly manage your business authorizations to ensure the right people have the right access to the right services on behalf of the business. Find out how to authorize someone in Ram at info.authorizationmanager.gov.au/authorizations. Increase your identity strength with a onetime face verification check. Like a selfie, we'll verify your identity in real time against government records. Did you know that our website has a range of support information, including how to videos? Check out info.authorizationmanager.gov.au. Need help with relationship authorization manager? Try checking info.authorizationmanager.gov.au/help. Relationship authorization manager protects your business, ensuring only you and authorized users can access government online services and transact for the business. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative.","start_word":156,"end_word":1148,"sentiment":"neutral","sentiment_score":0.08992740784631995},{"text":"Thank you for waiting.","start_word":1149,"end_word":1152,"sentiment":"positive","sentiment_score":0.38584253191947937},{"text":"Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative. Hi. You're speaking with Ness. How can I help you? Hey, Vista. My name is Daniel. How are you? Good.","start_word":1153,"end_word":1420,"sentiment":"neutral","sentiment_score":0.16455259919166565},{"text":"Thanks.","start_word":1421,"end_word":1421,"sentiment":"positive","sentiment_score":0.3631701469421386},{"text":"How are you? Not bad. Not bad at all. I was just wondering if you can help me. I don't know if you can. I need oops. Sorry. What was in regards to? All good. I need to register or link an ABN into my RAM, into my relationship Yeah. authorization manager. Yeah. Yeah. Sure. Not a problem. So you're not able to do it yourself?","start_word":1422,"end_word":1487,"sentiment":"neutral","sentiment_score":-0.06471575796604156},{"text":"Your I'm not. Now I'm oops.","start_word":1488,"end_word":1493,"sentiment":"negative","sentiment_score":-0.3733135163784027},{"text":"Sorry. your identity strength in my ID, is it strong or standard or It's wrong. strong. The Okay. So k. Go ahead. sorry. The the issue is that the actual business that I'm trying to link doesn't come up. I am the sole director of Mhmm. the company. Okay. I kinda don't know where to go from here, though. Okay. So you were not able to do it yourself? Nope. Okay. Alright. Let me just get the details here. Thanks. Alright. So And, again, sorry if it's something really obvious. It's No. No. No. yeah. That's alright. Yeah. I'm just gonna see. Okay. What we need to do. Okay. Self linking. It has so it says client self linked to ABN and Ram. If you have a digital ID with a strong identity strength and are listed as an eligible individual associate of the ABN on the ABR, these require Mhmm. the client attempts to self link to the business in REM before they are assisted to manually link. So if client self links to their business in REM, the authorization will not be end dated and that you will not need to renew the link for your business every twelve months. If client encounters an error while self linking, assist them accordingly. Okay. So what what is have you tried at all or Yeah. So I'm guessing I click yep. link by business, then Mhmm. I click continue or I Yep. accept, then I click continue. It pushes me through digital ID page. Just a second. Mhmm. Yeah. And then it pushes me to enter an address, which is a personal address. I enter a personal address. Yeah. Yep. Glen Ira. Yep. I hit continue. Then I get to a page here saying all eligible businesses have been linked. Okay. So that's And where I get into a little bit of a mix here where I'm I'm definitely the only director on this company. so all eligible business has been linked. That's what it says. Does it give 100 you percent. any Yes. error or, like, a number of the error or no? Yeah. There's an error here. It's What's the number? no problem. It's Romeo echo Mhmm. bravo dot bravo Romeo dot zero three one four. Mhmm. 031 That's 4. it. Okay. Yep. Yep. Let me just check that. I'll just place you on hold two minutes just while I check the error. Okay? It won't be long.","start_word":1494,"end_word":1903,"sentiment":"neutral","sentiment_score":-0.03163538784152124},{"text":"Thanks Thank so much. you. Thanks. Thanks for waiting, Daniel.","start_word":1904,"end_word":1913,"sentiment":"positive","sentiment_score":0.4898711740970611},{"text":"Okay. So we'll have to do it manually. Yeah. It just says here in some instances, you're prevented from successfully using the link business. All good. So we'll Thank just have you. to do it manually. So I just need your tax phone number, your My TFN. personal your personal Jifin. Yes. I need to do proof identity on you first and then the ABN of the business that you're trying to link. Yep. No problem. Mhmm. Give me a sec. Yep. For full transparency, I'm just logging into myGovs because I can't remember what it is. Yeah. Just get to my profile in my account. That's alright. I don't know Just mine a either. sec. There's too many numbers Yeah. these days. It's just loading. Mhmm. How's your day going? You guys seem busy? Yeah. Busy always. Nice. Especially now, it's gonna be tax time, so everyone will be calling us. All the fun. Saying, I've lost my tax return today. Haven't got my refund. Why not? It's only one day. Do you while I'm waiting for this, do you guys special like, do you have a specialty? And do or do you answer general calls as well for other areas? Yeah. I got other stuff. Yeah. The super. Yep. Gotcha. 26. Still waiting on my gov That's to alright. actually load. Mhmm. And do you have the ABN of that company while you're waiting for that? A 100% I do. It's Yep. sorry. Just putting these details in here, my gov. The ABN is 67627836828. Mhmm. Okay. So 67627836828. Yeah? Yes. It should be under Advanced Yep. Inbound Resource Pro three Limited. Mhmm. Okay. And text phone number. Text phone number. Text phone number. I'm almost there. Mhmm. Okay. I'm in my gov. I'm at my home. I click on myself. I click on my Profile? profile. I click Yep. personal. Mhmm. Come on. Okay. TFN is 82829, sorry, Mhmm. 222 Yeah. 207. Okay. So 829222. Is it 222? Yep. 0 Yeah. 7. Triple Yep. 2 and then Yep. 20 Yep. 7. All What's good. the twos? Alright. Yes. I was gonna say that. Okay. I'll just get those details, and I'm gonna ask you some questions for proof identity. Sounds good. Okay. Let me get that. Alright. Alright.","start_word":1914,"end_word":2294,"sentiment":"neutral","sentiment_score":0.0233103503372882},{"text":"Thank you for that.","start_word":2295,"end_word":2298,"sentiment":"positive","sentiment_score":0.4855152070522308},{"text":"So if you can just confirm your full name and your date of birth. It's both Daniel Warwick Andre and 12/31/1992. Wait. I think it's not yours. Okay. Let's Oh, try that TFN again. What was the TFN? no problem. Yeah. It's Just brought up eight someone else. 8 no. All 2 good. It's 829 mhmm. 222 Yeah. and then 207 at the end. 207. Okay. Sorry. That might have Let been me me fumbling. no. That's alright. Could be me. Could be you. It doesn't matter. We'll fix it. Thank you. Alright. K. That looks better. Okay. Okay. So now if you can just confirm your full name and your date of birth, please. Yep. No problem. It's Daniel Warwick Andre, and Yep. 12/31/1992.","start_word":2299,"end_word":2423,"sentiment":"neutral","sentiment_score":-0.0031589797511696817},{"text":"Thank you.","start_word":2424,"end_word":2425,"sentiment":"positive","sentiment_score":0.40506941080093384},{"text":"And your mobile number? 0424724429.","start_word":2426,"end_word":2430,"sentiment":"neutral","sentiment_score":0.08280377835035324},{"text":"Thank Thank you.","start_word":2431,"end_word":2433,"sentiment":"positive","sentiment_score":0.619297981262207},{"text":"And is it okay if I send you a text message with the security code to confirm your identity? Of course you can.","start_word":2434,"end_word":2456,"sentiment":"neutral","sentiment_score":0.23644042015075684},{"text":"No problem. Thank you. Thank you.","start_word":2457,"end_word":2462,"sentiment":"positive","sentiment_score":0.5310508012771606},{"text":"And when you receive it, just read the code back to me. No problem. Just a sec. Code is 6 Mhmm. 68460. Thank you. And do you hold any shares? Yes. And can you tell me the name of one of the companies you hold shares in? Oh, hang on. Actually, you mean from that regard? No. I don't think I could do, actually. So you don't have any shares? Oh, hang on. Hang on. Telstra. Telstra Limited three. Something like that. Do you so yeah. Is that a yes? Yeah? Yeah. Yes. It's Yep. a yes. Okay. Sorry. Thank you. That's alright. And I just need to verify one of your IDs. Do you have a driver's license or a Medicaid card? We can do a driver's license. Yeah. That sounds good. Yeah. Let Sure. me just pull Okay. up the service pickup. Thank you. Sorry. I completely blanked that I had any That's alright. shares in Australia. That's okay. People don't remember. Okay. So driver's license. So I just need to ask you, do I have a permission to check the information with the issue of the document? Yes. Thank you. What state or territory was your license issued at? Victoria. Victoria. And the license number? License number is 096309506. Okay. So 096309506. That's the one. Yep. And the card number. Card number is just loading. It is Mhmm. Papa57 Sorry? 55 oh, Sorry. sorry. It's p Oh, for sorry. papa, Yep. and then it's 575-5996. Mhmm. Thank you. Sorry. And the family name on your license, and if you can spell it as it is on your license. No problem. It's a it's Andre, which is a n d r Mhmm. e e. Yeah. And your last your last name. Sorry. Sorry. Is that what you meant by Your last family your name? last name? So that's your last name, is it? Yep. Yes. It is. Yep. And what's your first name as it is on your on your license? If you Daniel can spell it. Yep. yeah. Sure. D a Yeah. n I e l, and then I've got an initial w for my middle name. Mhmm. And the date of birth on your license. Yep. The December 1992.","start_word":2463,"end_word":2835,"sentiment":"neutral","sentiment_score":0.009916462960475733},{"text":"Great. Thank you.","start_word":2836,"end_word":2838,"sentiment":"positive","sentiment_score":0.4537975490093231},{"text":"I'll just verify that. Oop. That didn't go through. Thank I'm you. just gonna try again. So the card number is p for Papa Mhmm. Mhmm. Okay. 5755996. That's correct. Yep. And the license number 096 Mhmm. 309506. That's absolutely correct. For Victoria. Yeah. Yep. Okay. And Victoria. Okay. And it's Daniel. And what's your middle name just in case? Yeah. No problem. It's Warwick, which is w a r w I c k. Okay. I'll just try that. Yep.","start_word":2839,"end_word":2918,"sentiment":"neutral","sentiment_score":0.047978438436985016},{"text":"That's all good. Thank you for that.","start_word":2919,"end_word":2925,"sentiment":"positive","sentiment_score":0.4484100043773651},{"text":"Okay. Good. All verified. I was about to Great. say, damn, Thank I'm you.","start_word":2926,"end_word":2939,"sentiment":"neutral","sentiment_score":0.21831081807613373},{"text":"these are definitely legit.","start_word":2940,"end_word":2943,"sentiment":"positive","sentiment_score":0.4432326555252075},{"text":"Yeah. That's alright.","start_word":2944,"end_word":2946,"sentiment":"neutral","sentiment_score":0.26124274730682373},{"text":"All good.","start_word":2947,"end_word":2948,"sentiment":"positive","sentiment_score":0.3750942945480346},{"text":"Alright.","start_word":2949,"end_word":2949,"sentiment":"neutral","sentiment_score":0.29144129157066345},{"text":"Thank you for that.","start_word":2950,"end_word":2953,"sentiment":"positive","sentiment_score":0.47681066393852234},{"text":"I'll just Thank you. so I'll just have to do some checking with your ABN here, and then I'll get back to you. I'll let you know what we need to do. So what's the actually, what's the email address that you have in my ID? In my oh, yes. Mhmm. Two secs. That's in my Yep. my ID app. It is so to make it simple, Mhmm. it's daniel, so d a d a n I e Mhmm. l, and then at Mhmm. mycerna, which is a n d r e e, and then dot co. So just dot So c o. a n d r e e Mhmm. And then dot Yep. co. Dot co. That's it? Yep. Just Yep. Daniel, Okay.","start_word":2954,"end_word":3077,"sentiment":"neutral","sentiment_score":0.07549412695751075},{"text":"Great.","start_word":3078,"end_word":3078,"sentiment":"positive","sentiment_score":0.3469141721725464},{"text":"then an@symbol,Andre.co. Okay.","start_word":3079,"end_word":3081,"sentiment":"neutral","sentiment_score":0.16676360368728638},{"text":"Great. Thank you.","start_word":3082,"end_word":3084,"sentiment":"positive","sentiment_score":0.43227481842041016},{"text":"I'll just place you on hold for just for two or three minutes just while I check. Then do some checkings. Okay? Won't be long.","start_word":3085,"end_word":3109,"sentiment":"neutral","sentiment_score":0.13371174037456512},{"text":"Awesome. Thanks Thanks, so much.","start_word":3110,"end_word":3114,"sentiment":"positive","sentiment_score":0.6433659791946411},{"text":"Daniel.","start_word":3115,"end_word":3115,"sentiment":"neutral","sentiment_score":0.26065465807914734},{"text":"Thanks.","start_word":3116,"end_word":3116,"sentiment":"positive","sentiment_score":0.3594469428062439},{"text":"Thanks. Bye. You there, Daniel? Yes. Yeah. Thanks for waiting. Okay. The the issue is in ABR, your I can see you're a director of the company, but in Awesome. ABR, you're not. So I need to update your name in there. So it's got previous so I need to update you in ABR before I can before you can link in. So what I'll do is I'll update the ABR right now. So it'll take a couple of minutes, and then I'll get you to try to link it yourself to see if it works. If it doesn't, then I'll link it. It's just if you do it yourself, it doesn't but if I do it, then it expires in twelve months and yeah. Yeah. Okay? Yeah. So No. I'll It just looks yeah. So that I'll just that sounds place you good. on hold. Yep. Okay. It won't be long. So about four, five minutes. Okay. Thank you.","start_word":3117,"end_word":3276,"sentiment":"neutral","sentiment_score":-0.0013020018814131618},{"text":"Thanks Thanks, Daniel. so much.","start_word":3277,"end_word":3281,"sentiment":"positive","sentiment_score":0.468492716550827},{"text":"Thank Alright. you. No Thanks. worries. Hello? There, Daniel. Sorry Yes. to keep you waiting. I just had some system issues. Okay. All been updated now in ABS. I've added you as our director on there. So just try now, see if you can link it now because your name's on there. Let's see what happens.","start_word":3282,"end_word":3337,"sentiment":"neutral","sentiment_score":0.014582173819819995},{"text":"Thank you so much.","start_word":3338,"end_word":3341,"sentiment":"positive","sentiment_score":0.6179680228233337},{"text":"Yeah. Two ticks. That's alright. I will just Yep. load this. So just link the ABN in RAM, see if that works. If it doesn't, then we'll just have to do it manually. Uh-huh.","start_word":3342,"end_word":3375,"sentiment":"neutral","sentiment_score":0.05756831914186478},{"text":"Thank you.","start_word":3376,"end_word":3377,"sentiment":"positive","sentiment_score":0.33525192737579346},{"text":"That's alright. Rhode and virus. Let's pop that.","start_word":3378,"end_word":3385,"sentiment":"neutral","sentiment_score":0.23080554604530337},{"text":"That is amazing. Let's see.","start_word":3386,"end_word":3390,"sentiment":"positive","sentiment_score":0.5105040669441223},{"text":"Did it work? Potentially, did Yay. you So I've just yay. put your name on there because your name wasn't in ABR. That's why it wasn't allowing you. Gotcha. And the email Yeah. address is updated. Is that daniel@andre.co Oh, I did not. email? Let me see. On on ABR, you mean? Yes. Let me check. What's the email? Sorry. No. Oh, I got a verification code from Ram, so maybe. Yeah. So if you got that, that's great. No. So Is I've it just put the director name on is there. I'm not sure if I can update. You'll it is have to it send possible in a to change update of that? details. Sorry? Gotcha. No. It's all good. Sorry. Yeah. There's a delay You'd on the line. yeah. That's okay. Yeah. You'll just have to send in a change of details if you want any other updates. So I can all I can do is I just do them add you as director. But if you wanna update any details, you can send in a change of details form to update other details. Update other details. Gotcha. Look. Oh, Yeah. you've Alright.","start_word":3391,"end_word":3585,"sentiment":"neutral","sentiment_score":-0.0059871491976082325},{"text":"you've done more than enough. I appreciate Okay.","start_word":3586,"end_word":3593,"sentiment":"positive","sentiment_score":0.39998698234558105},{"text":"it.","start_word":3594,"end_word":3594,"sentiment":"neutral","sentiment_score":0.2843816876411438},{"text":"So all worked good. That's great. Okay then.","start_word":3595,"end_word":3602,"sentiment":"positive","sentiment_score":0.766121506690979},{"text":"We don't have to do anything now.","start_word":3603,"end_word":3609,"sentiment":"neutral","sentiment_score":0.20492592453956604},{"text":"Alright. Great. Thanks for your patience, Daniel. Thanks so much for your help. Have a Have great a good day. day.","start_word":3610,"end_word":3630,"sentiment":"positive","sentiment_score":0.6979935169219971},{"text":"Bye.","start_word":3631,"end_word":3631,"sentiment":"neutral","sentiment_score":0.31318962574005127},{"text":"Thanks. Bye. See you.","start_word":3632,"end_word":3635,"sentiment":"positive","sentiment_score":0.44360214471817017}],"average":{"sentiment":"neutral","sentiment_score":0.06012006693003423}}}}