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Hang on. Am I speaking with Sanish Raut? Okay. So you're using your own router? Mhmm. Is it okay if I put you on hold? Let me just review your account. Is it okay if I put you on hold for a while? Let me just review your account. Okay. Hang on. Hello, Sandesh? Yes. Thank you for waiting. Have you received our SMS and email instruction? I should send it now. Yeah. So for the Wi Fi password to change, you also need to log in to the router's interface, and you'll see there the other setting where you're able to change the, like, the Wi Fi name and password. Yeah. Do you want me to walk you through setting it up, the Internet on your router? Hello? Yeah. Do you want me to walk you through or you'll just call me if you need assistance? Do you want me to walk you through on setting in the setting it up your Internet to your own router? Or you or just call me if you need assistance if ever. On their end? Yeah. So since you're using your own router, you are responsible configuring it on your end. So the service is already active on the network side. You just need a compatible router for you to establish the connection. Yeah. Can I have the may I know the make and model of the router for me to check the compatibility? Yeah. Name and model. Sorry? Archer? C20. Wi Fi six router or dual band? Yeah. Yes. Okay. Okay. Sure. Just give us a callback. And if ever the after you've done the email instruction and the connection still did not establish, Maybe the router is not compatible with the service. That's why. Yeah. So, yeah, just ring us back. Yeah. Or I suggest you order one from us. You purchased one from us. Since that is already preconfigured, you just need to connect it to the NTT box and wait a few minutes. Just an easy plug and play. No need for you to do this thing, the instruction. Okay. Just give us a callback or reply to my email instead. K. Thank you. Bye. You too. 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Good morning. This is Maureen from Erto tech support. How can I assist you today? Yes, ma'am.\n\nGood. Thanks for asking. How are you? Mhmm. Mhmm.\n\nWi Fi password? Let me just check your account. Hang on. Am I speaking with Sanish Raut? Okay.\n\nSo you're using your own router? Mhmm. Is it okay if I put you on hold? Let me just review your account. Is it okay if I put you on hold for a while?\n\nLet me just review your account. Okay. Hang on. Hello, Sandesh? Yes.\n\nThank you for waiting. Have you received our SMS and email instruction? I should send it now. Yeah. So for the Wi Fi password to change, you also need to log in to the router's interface, and you'll see there the other setting where you're able to change the, like, the Wi Fi name and password.\n\nYeah. Do you want me to walk you through setting it up, the Internet on your router? Hello? Yeah. Do you want me to walk you through or you'll just call me if you need assistance?\n\nDo you want me to walk you through on setting in the setting it up your Internet to your own router? Or you or just call me if you need assistance if ever. On their end? Yeah. So since you're using your own router, you are responsible configuring it on your end.\n\nSo the service is already active on the network side. You just need a compatible router for you to establish the connection. Yeah. Can I have the may I know the make and model of the router for me to check the compatibility? Yeah.\n\nName and model. Sorry? Archer? C20. Wi Fi six router or dual band?\n\nYeah. Yes. Okay. Okay. Sure.\n\nJust give us a callback. And if ever the after you've done the email instruction and the connection still did not establish, Maybe the router is not compatible with the service. That's why. Yeah. So, yeah, just ring us back.\n\nYeah. Or I suggest you order one from us. You purchased one from us. Since that is already preconfigured, you just need to connect it to the NTT box and wait a few minutes. Just an easy plug and play.\n\nNo need for you to do this thing, the instruction. Okay. Just give us a callback or reply to my email instead. K. Thank you.\n\nBye. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.52,"end":2.0,"sentiment":"neutral","sentiment_score":0.13577574491500854},{"text":"Good morning.","start":2.0,"end":2.6399999,"sentiment":"positive","sentiment_score":0.3618885427713394},{"text":"This is Maureen from Erto tech support.","start":2.6399999,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.29149843965257916},{"text":"How can I assist you today?","start":6.0,"end":7.46,"sentiment":"neutral","sentiment_score":0.19945366556445757},{"text":"Yes, ma'am.","start":8.08,"end":8.559999,"sentiment":"neutral","sentiment_score":0.23587560653686523}],"sentiment":"neutral","sentiment_score":0.2538063952492343,"num_words":18,"start":1.52,"end":8.559999},{"sentences":[{"text":"Good.","start":8.559999,"end":8.72,"sentiment":"positive","sentiment_score":0.5654921531677246},{"text":"Thanks for asking.","start":8.72,"end":9.5199995,"sentiment":"positive","sentiment_score":0.6392697095870972},{"text":"How are 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How are you today? I'm good. Thanks for asking. So, actually, like so I have not joined Wi Fi. So but, like, I forgot my passport. So how do I initiate my passport? Yeah. Yeah. Yes. A home router. Sorry? Yeah. Yeah. Yeah. That's no worries. Yeah. Yeah. It is good now. Yeah. Yeah. Yeah. Yeah. All good. Yeah. Yeah. Hello? Maybe you need I didn't get you. Sorry. Maybe you need to, like, do the buy yourself that one. Yeah. Yeah. Yeah. Okay. Yeah. So you need the name? So it says, like, TP Link. More I'm sorry. The Assur Ather C20. Yep. So one second. So actually so actually, that's the router one. So you're asking for the modem? So which? Model. My birthday. But I couldn't I'll I'll just call you back, like, one second then. I will have a look. Yeah. Yeah. Yeah. Okay. So I I need to get a new one? Yep. Yeah. Yeah. I would. Yep. Yeah. I would. Thank you. Yeah. I'll just yeah. Bye. 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Good morning. This is Maureen from Erto tech support.\n\nChannel 1: Hello.\n\nChannel 0: How can\n\nChannel 1: How\n\nChannel 0: I\n\nChannel 1: are\n\nChannel 0: assist\n\nChannel 1: you today?\n\nChannel 0: you today? Yes, ma'am. Good. Thanks for asking. How are you?\n\nChannel 1: I'm good. Thanks for asking.\n\nChannel 0: Mhmm.\n\nChannel 1: So, actually, like so I have not joined Wi Fi.\n\nChannel 0: Mhmm.\n\nChannel 1: So but, like, I forgot my passport. So how do I initiate my passport?\n\nChannel 0: Wi Fi password?\n\nChannel 1: Yeah.\n\nChannel 0: Let me just check your account. Hang on. Am I speaking with Sanish Raut?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. So you're using your own router?\n\nChannel 1: Yes. A home router.\n\nChannel 0: Mhmm. Is it okay if I put you on hold? Let me just review your account.\n\nChannel 1: Sorry?\n\nChannel 0: Is it okay if I put you on hold for a while?\n\nChannel 1: Yeah.\n\nChannel 0: Let me\n\nChannel 1: Yeah.\n\nChannel 0: just review your account.\n\nChannel 1: Yeah. That's no worries.\n\nChannel 0: Okay. Hang on. Hello, Sandesh?\n\nChannel 1: Yeah.\n\nChannel 0: Yes. Thank you for waiting. Have you received our SMS and email instruction?\n\nChannel 1: Yeah. It is good now. Yeah.\n\nChannel 0: I should send it now. Yeah. So for the Wi Fi password to change, you also need to log in to the router's interface, and you'll see there the other setting where you're able to change the, like, the Wi\n\nChannel 1: Yeah.\n\nChannel 0: Fi name and password.\n\nChannel 1: Yeah. Yeah. All good. Yeah.\n\nChannel 0: Yeah. Do you want me to walk you through setting it up, the Internet on your router?\n\nChannel 1: Yeah.\n\nChannel 0: Hello?\n\nChannel 1: Hello?\n\nChannel 0: Yeah. Do you want me to walk you through or you'll just call me if you need assistance?\n\nChannel 1: Maybe you need I didn't get you. Sorry.\n\nChannel 0: Do you want me to walk you through on setting in the setting it up your Internet to your own router? Or you or just call me if you need assistance if ever.\n\nChannel 1: Maybe you need to, like, do the buy yourself that one.\n\nChannel 0: On their end?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. So since you're using your own router, you are responsible configuring it on\n\nChannel 1: Yeah.\n\nChannel 0: your end. So the service is already active\n\nChannel 1: Yeah.\n\nChannel 0: on the network side. You just need a compatible router for you to establish the connection.\n\nChannel 1: Okay. Yeah.\n\nChannel 0: Yeah. Can I have the may I know the make and model of the router for me to check the compatibility?\n\nChannel 1: So you need the name?\n\nChannel 0: Yeah. Name and model.\n\nChannel 1: So it says, like, TP Link. More I'm sorry. The Assur\n\nChannel 0: Sorry? Archer?\n\nChannel 1: Ather C20.\n\nChannel 0: C20.\n\nChannel 1: Yep.\n\nChannel 0: Wi Fi six router\n\nChannel 1: So one second.\n\nChannel 0: or\n\nChannel 1: So actually\n\nChannel 0: dual band?\n\nChannel 1: so actually, that's the router one. So you're asking for the modem?\n\nChannel 0: Yeah.\n\nChannel 1: So which? Model. My birthday. But I couldn't I'll I'll just call you back, like, one second then. I will\n\nChannel 0: Yes.\n\nChannel 1: have a look. Yeah.\n\nChannel 0: Okay. Okay. Sure. Just give us a callback.\n\nChannel 1: Yeah.\n\nChannel 0: And if ever the after you've done the email instruction\n\nChannel 1: Yeah.\n\nChannel 0: and the connection still did not establish, Maybe the router is not compatible with the service. That's why.\n\nChannel 1: Okay. So\n\nChannel 0: Yeah.\n\nChannel 1: I I\n\nChannel 0: So,\n\nChannel 1: need to get\n\nChannel 0: yeah,\n\nChannel 1: a new\n\nChannel 0: just\n\nChannel 1: one?\n\nChannel 0: ring us back. Yeah. Or I suggest you order one\n\nChannel 1: Yep.\n\nChannel 0: from us. You purchased one from us. Since that is already preconfigured, you just need to connect it to the NTT box and wait a few minutes. Just\n\nChannel 1: Yeah.\n\nChannel 0: an easy plug and play.\n\nChannel 1: Yeah. I would.\n\nChannel 0: No need for you to do this thing, the instruction.\n\nChannel 1: Yep. Yeah. I would. Thank you.\n\nChannel 0: Okay. Just give us a callback or reply to my email instead.\n\nChannel 1: Yeah. I'll just yeah.\n\nChannel 0: K. Thank you. Bye.\n\nChannel 1: Bye. Have a good day.\n\nChannel 0: You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.52,"end":2.0,"sentiment":"neutral","sentiment_score":0.13577574491500854},{"text":"Good morning.","start":2.0,"end":2.6399999,"sentiment":"positive","sentiment_score":0.3618885427713394},{"text":"This is Maureen from Erto tech support.","start":2.6399999,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.29149843965257916}],"sentiment":"neutral","sentiment_score":0.29000419080257417,"channel":0,"num_words":10,"start":1.52,"end":5.2999997},{"sentences":[{"text":"Hello.","start":5.92,"end":6.24,"sentiment":"neutral","sentiment_score":0.2455025464296341}],"sentiment":"neutral","sentiment_score":0.2455025464296341,"channel":1,"num_words":1,"start":5.92,"end":6.24},{"sentences":[{"text":"How 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The representative asks for the customer's account and then guides them through setting up their router to establish a new password. The representative also asks for the make and model of the router and suggests the customer order a replacement if the current password does not work."},"intents":{"segments":[{"text":"So how do I initiate my passport? Wi Fi password? Yeah.","start_word":54,"end_word":64,"intents":[{"intent":"Initiate passport","confidence_score":0.31363556}]},{"text":"Let me just check your account. Hang on. Am I speaking with Sanish Raut? Yeah. Okay.","start_word":65,"end_word":80,"intents":[{"intent":"Check account","confidence_score":0.48267707}]},{"text":"Do you want me to walk you through setting it up, the Internet on your router? Yeah. Hello?","start_word":208,"end_word":225,"intents":[{"intent":"Set up internet","confidence_score":0.45765004}]},{"text":"Can I have the may I know the make and model of the router for me to check the compatibility?","start_word":344,"end_word":363,"intents":[{"intent":"Request router compatibility","confidence_score":0.07791077}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.13577574491500854},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3616628646850586},{"text":"This is Maureen from Erto tech support. Hello. How can How I are assist you today? you today? Yes, ma'am.","start_word":3,"end_word":22,"sentiment":"neutral","sentiment_score":0.2503560781478882},{"text":"Good. Thanks for asking. How are you? I'm good. Thanks for asking.","start_word":23,"end_word":34,"sentiment":"positive","sentiment_score":0.50079745054245},{"text":"Mhmm. So, actually, like so I have not joined Wi Fi. Mhmm. So but, like, I forgot my passport. So how do I initiate my passport? Wi Fi password? Yeah. Let me just check your account. Hang on. Am I speaking with Sanish Raut? Yeah. Okay. So you're using your own router? Yes. A home router. Mhmm. Is it okay if I put you on hold? Let me just review your account. Sorry? Is it okay if I put you on hold for a while? Let Yeah. me Yeah. just review your account. Yeah. That's no worries. Okay. Hang on. Hello, Sandesh? Yeah. Yes. Thank you for waiting. Have you received our SMS and email instruction? Yeah. It is good now. Yeah. I should send it now. Yeah. So for the Wi Fi password to change, you also need to log in to the router's interface, and you'll see there the other setting where you're able to change the, like, the Wi Yeah. Fi name and password. Yeah. Yeah. All good. Yeah. Yeah. Do you want me to walk you through setting it up, the Internet on your router? Yeah. Hello? Hello? Yeah. Do you want me to walk you through or you'll just call me if you need assistance? Maybe you need I didn't get you. Sorry. Do you want me to walk you through on setting in the setting it up your Internet to your own router? Or you or just call me if you need assistance if ever. Maybe you need to, like, do the buy yourself that one. On their end? Yeah. Yeah. So since you're using your own router, you are responsible configuring it on Yeah. your end. So the service is already active Yeah. on the network side. You just need a compatible router for you to establish the connection. Okay. Yeah. Yeah. Can I have the may I know the make and model of the router for me to check the compatibility? So you need the name? Yeah. Name and model. So it says, like, TP Link. More I'm sorry. The Assur Sorry? Archer? Ather C20. C20. Yep. Wi Fi six router So one second. or So actually dual band? so actually, that's the router one. So you're asking for the modem? Yeah. So which? Model. My birthday. But I couldn't I'll I'll just call you back, like, one second then. I will Yes. have a look. Yeah. Okay. Okay. Sure. Just give us a callback. Yeah. And if ever the after you've done the email instruction Yeah. and the connection still did not establish, Maybe the router is not compatible with the service. That's why. Okay. So Yeah. I I So, need to get yeah, a new just one? ring us back. Yeah. Or I suggest you order one Yep. from us. You purchased one from us. Since that is already preconfigured, you just need to connect it to the NTT box and wait a few minutes. Just Yeah. an easy plug and play. Yeah. I would. No need for you to do this thing, the instruction. Yep. Yeah. I would.","start_word":35,"end_word":553,"sentiment":"neutral","sentiment_score":0.015443998959583007},{"text":"Thank you.","start_word":554,"end_word":555,"sentiment":"positive","sentiment_score":0.3943363130092621},{"text":"Okay. Just give us a callback or reply to my email instead. Yeah. I'll just yeah. K.","start_word":556,"end_word":572,"sentiment":"neutral","sentiment_score":0.15506115555763245},{"text":"Thank you.","start_word":573,"end_word":574,"sentiment":"positive","sentiment_score":0.40076321363449097},{"text":"Bye. Bye.","start_word":575,"end_word":576,"sentiment":"neutral","sentiment_score":0.2872200310230255},{"text":"Have a good day.","start_word":577,"end_word":580,"sentiment":"positive","sentiment_score":0.47281670570373535},{"text":"You too. Bye.","start_word":581,"end_word":583,"sentiment":"neutral","sentiment_score":0.16603116194407144}],"average":{"sentiment":"neutral","sentiment_score":0.049863516785907634}}}}