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Good morning. Alistair, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Hi, Ronald. I'm sorry. I just stepped out of meeting to take the call, but I don't think I can take any calls like this at the moment. I'm sorry, Ron. So yeah.\n\nIf you probably have my email address, don't you? If you do, can you email me the cloud solutions\n\nChannel 0: Yeah.\n\nChannel 1: things, please?\n\nChannel 0: Alright. I will.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: Thanks.\n\nChannel 0: Have a\n\nChannel 1: Good.\n\nChannel 0: good day, sir. Thank you.\n\nChannel 1: You\n\nChannel 0: Alright.\n\nChannel 1: too. Bye\n\nChannel 0: Bye\n\nChannel 1: bye.\n\nChannel 0: bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.32,"end":0.82,"sentiment":"neutral","sentiment_score":0.03128432482481003}],"sentiment":"neutral","sentiment_score":0.03128432482481003,"channel":1,"num_words":1,"start":0.32,"end":0.82},{"sentences":[{"text":"Yeah.","start":3.1999998,"end":3.52,"sentiment":"neutral","sentiment_score":0.1632246971130371},{"text":"Good morning.","start":3.52,"end":4.26,"sentiment":"positive","sentiment_score":0.4536665678024292},{"text":"Alistair, it's Ronald from Cloud Solution IT.","start":5.3599997,"end":9.46,"sentiment":"positive","sentiment_score":0.4000933851514544},{"text":"How are you doing today?","start":10.16,"end":11.38,"sentiment":"positive","sentiment_score":0.3815063238143921}],"sentiment":"positive","sentiment_score":0.38524954319000243,"channel":0,"num_words":15,"start":3.1999998,"end":11.38},{"sentences":[{"text":"Hi, Ronald.","start":11.44,"end":12.24,"sentiment":"neutral","sentiment_score":-0.007862565107643606},{"text":"I'm sorry.","start":12.24,"end":12.559999,"sentiment":"neutral","sentiment_score":-0.19068629294633865},{"text":"I just stepped out of meeting to take the call, but I don't think I can take any calls like this at the moment.","start":12.559999,"end":16.685,"sentiment":"negative","sentiment_score":-0.3747722761084636},{"text":"I'm sorry, Ron.","start":16.685,"end":17.404999,"sentiment":"neutral","sentiment_score":-0.15936146179835},{"text":"So yeah.","start":17.404999,"end":19.164999,"sentiment":"neutral","sentiment_score":-0.07438912987709045}],"sentiment":"neutral","sentiment_score":-0.30359075720788853,"channel":1,"num_words":33,"start":11.44,"end":19.164999},{"sentences":[{"text":"If you probably have my email address, don't you?","start":19.164999,"end":21.564999,"sentiment":"neutral","sentiment_score":-0.04013050513135062},{"text":"If you do, can you email me the cloud solutions","start":21.564999,"end":25.825,"sentiment":"neutral","sentiment_score":-0.012145905755460262}],"sentiment":"neutral","sentiment_score":-0.025401768617724117,"channel":1,"num_words":19,"start":19.164999,"end":25.825},{"sentences":[{"text":"Yeah.","start":27.184874,"end":27.684874,"sentiment":"neutral","sentiment_score":-0.01083904318511486}],"sentiment":"neutral","sentiment_score":-0.01083904318511486,"channel":0,"num_words":1,"start":27.184874,"end":27.684874},{"sentences":[{"text":"things, please?","start":27.244999,"end":28.064999,"sentiment":"neutral","sentiment_score":-0.010265742428600788}],"sentiment":"neutral","sentiment_score":-0.010265742428600788,"channel":1,"num_words":2,"start":27.244999,"end":28.064999},{"sentences":[{"text":"Alright.","start":28.624874,"end":29.124874,"sentiment":"neutral","sentiment_score":0.05796626955270767},{"text":"I 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you.","start":31.584873,"end":31.904873,"sentiment":"positive","sentiment_score":0.4873356968164444}],"sentiment":"positive","sentiment_score":0.4153872032960256,"channel":0,"num_words":3,"start":30.944874,"end":31.904873},{"sentences":[{"text":"Thanks.","start":31.764938,"end":32.084938,"sentiment":"positive","sentiment_score":0.5062984824180603}],"sentiment":"positive","sentiment_score":0.5062984824180603,"channel":1,"num_words":1,"start":31.764938,"end":32.084938},{"sentences":[{"text":"Have a","start":31.904873,"end":32.144875,"sentiment":"positive","sentiment_score":0.5902541875839233}],"sentiment":"positive","sentiment_score":0.5902541875839233,"channel":0,"num_words":2,"start":31.904873,"end":32.144875},{"sentences":[{"text":"Good.","start":32.084938,"end":32.584938,"sentiment":"positive","sentiment_score":0.5639436841011047}],"sentiment":"positive","sentiment_score":0.5639436841011047,"channel":1,"num_words":1,"start":32.084938,"end":32.584938},{"sentences":[{"text":"good day, sir.","start":32.144875,"end":32.704872,"sentiment":"positive","sentiment_score":0.5821639895439148},{"text":"Thank you.","start":32.704872,"end":33.02487,"sentiment":"positive","sentiment_score":0.5594097077846527}],"sentiment":"positive","sentiment_score":0.5730622768402099,"channel":0,"num_words":5,"start":32.144875,"end":33.02487},{"sentences":[{"text":"You","start":32.884937,"end":33.12494,"sentiment":"neutral","sentiment_score":0.27880096435546875}],"sentiment":"neutral","sentiment_score":0.27880096435546875,"channel":1,"num_words":1,"start":32.884937,"end":33.12494},{"sentences":[{"text":"Alright.","start":33.02487,"end":33.344875,"sentiment":"neutral","sentiment_score":0.23717021942138672}],"sentiment":"neutral","sentiment_score":0.23717021942138672,"channel":0,"num_words":1,"start":33.02487,"end":33.344875},{"sentences":[{"text":"too.","start":33.12494,"end":33.28494,"sentiment":"neutral","sentiment_score":0.1813041865825653},{"text":"Bye","start":33.28494,"end":33.44494,"sentiment":"neutral","sentiment_score":0.1554403156042099}],"sentiment":"neutral","sentiment_score":0.1683722510933876,"channel":1,"num_words":2,"start":33.12494,"end":33.44494},{"sentences":[{"text":"Bye","start":33.344875,"end":33.504875,"sentiment":"neutral","sentiment_score":0.1386568546295166}],"sentiment":"neutral","sentiment_score":0.1386568546295166,"channel":0,"num_words":1,"start":33.344875,"end":33.504875},{"sentences":[{"text":"bye.","start":33.44494,"end":33.92494,"sentiment":"neutral","sentiment_score":0.15607160329818726}],"sentiment":"neutral","sentiment_score":0.15607160329818726,"channel":1,"num_words":1,"start":33.44494,"end":33.92494},{"sentences":[{"text":"bye.","start":33.504875,"end":34.004875,"sentiment":"neutral","sentiment_score":0.11618387699127196}],"sentiment":"neutral","sentiment_score":0.11618387699127196,"channel":0,"num_words":1,"start":33.504875,"end":34.004875},{"sentences":[{"text":"Bye.","start":33.92494,"end":34.42494,"sentiment":"neutral","sentiment_score":0.0634249597787857}],"sentiment":"neutral","sentiment_score":0.0634249597787857,"channel":1,"num_words":1,"start":33.92494,"end":34.42494}]},"summary":{"result":"success","short":"The Cloud Solution IT representative, Ronald, apologizes to Alistair for missing a call and asks for an email address to send a request. Alistair confirms his email address and the call ends politely."},"intents":{"segments":[{"text":"If you probably have my email address, don't you? If you do, can you email me the cloud solutions Yeah. things, please?","start_word":49,"end_word":70,"intents":[{"intent":"Request email","confidence_score":0.13512768}]},{"text":"Thank you. Thanks. Have a Good. good day, sir. Thank you.","start_word":78,"end_word":88,"intents":[{"intent":"Express gratitude","confidence_score":0.22835562}]}]},"sentiments":{"segments":[{"text":"Hello? Yeah.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.09725451469421388},{"text":"Good morning. Alistair, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":2,"end_word":15,"sentiment":"positive","sentiment_score":0.4097230136394501},{"text":"Hi, Ronald. I'm sorry.","start_word":16,"end_word":19,"sentiment":"neutral","sentiment_score":-0.10679224878549576},{"text":"I just stepped out of meeting to take the call, but I don't think I can take any calls like this at the moment.","start_word":20,"end_word":43,"sentiment":"negative","sentiment_score":-0.36192938685417175},{"text":"I'm sorry, Ron. So yeah. If you probably have my email address, don't you? If you do, can you email me the cloud solutions Yeah. things, please? Alright. I will. Okay.","start_word":44,"end_word":74,"sentiment":"neutral","sentiment_score":-0.02779987081885338},{"text":"Thank you.","start_word":75,"end_word":76,"sentiment":"positive","sentiment_score":0.3736649453639984},{"text":"Alright.","start_word":77,"end_word":77,"sentiment":"neutral","sentiment_score":0.271490216255188},{"text":"Thank you. Thanks. Have a Good. good day, sir. Thank you.","start_word":78,"end_word":88,"sentiment":"positive","sentiment_score":0.5501675605773926},{"text":"You Alright. too. Bye Bye bye. bye. Bye.","start_word":89,"end_word":96,"sentiment":"neutral","sentiment_score":0.15849661827087402}],"average":{"sentiment":"neutral","sentiment_score":0.0748503900343372}}}}