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Good morning. This is Maureen from Airtel tech support. How can I assist you today? Okay.\n\nSo you registered the number from India? Not here in Australia? Okay. The number is Indian number phone number? Yeah.\n\nSince we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India. So I suggest you contact them directly, Yeah. Because they are the one who have your account. Yeah.\n\nYou're welcome. You too. 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Good morning. Actually, I'm on visitor visa in Australia. I'm from India. So my phone number is Indian phone number. Yesterday, I tried to change my Indian number to eSIM. And after that, all, like, all of my services has been blocked. Like, I'm not able to receive the OTP, I think. So what can be done here? No. No. It's already an Indian number. Yeah. But it the services which I'm using is of Airtel only. Oh, okay. Oh, okay. Mhmm. Okay. Sure. No worries. Thanks so much. 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Good morning. Actually, I'm on visitor visa in Australia. I'm from India. So my phone number is Indian phone number.\n\nYesterday, I tried to change my Indian number to eSIM. And after that, all, like, all of my services has been blocked. Like, I'm not able to receive the OTP, I think. So what can be done here? No.\n\nNo. It's already an Indian number. Yeah. But it the services which I'm using is of Airtel only. Oh, okay.\n\nOh, okay. Mhmm. Okay. Sure. No worries.\n\nThanks so much. Have a good day.","paragraphs":[{"sentences":[{"text":"Hey.","start":8.0,"end":8.32,"sentiment":"neutral","sentiment_score":0.05007806420326233},{"text":"Good morning.","start":8.32,"end":9.059999,"sentiment":"neutral","sentiment_score":0.10193613916635513},{"text":"Actually, I'm on visitor visa in Australia.","start":10.24,"end":13.94,"sentiment":"neutral","sentiment_score":0.006318977235683373},{"text":"I'm from India.","start":14.16,"end":15.139999,"sentiment":"neutral","sentiment_score":0.0013190624813432805},{"text":"So my phone number is Indian phone number.","start":16.295,"end":19.435001,"sentiment":"neutral","sentiment_score":-0.03787567268591374}],"sentiment":"neutral","sentiment_score":-0.00004119099321542308,"num_words":21,"start":8.0,"end":19.435001},{"sentences":[{"text":"Yesterday, I tried to change my Indian number to eSIM.","start":20.055,"end":24.555,"sentiment":"neutral","sentiment_score":-0.1455628164112568},{"text":"And after that, all, like, all of my services has been blocked.","start":25.654999,"end":32.28,"sentiment":"neutral","sentiment_score":-0.28193653871615726},{"text":"Like, I'm not able to receive the OTP, I think.","start":32.66,"end":35.72,"sentiment":"neutral","sentiment_score":-0.22406593710184097},{"text":"So what can be done here?","start":36.02,"end":37.72,"sentiment":"neutral","sentiment_score":-0.08311923717459042},{"text":"No.","start":45.665,"end":45.905003,"sentiment":"neutral","sentiment_score":-0.12076114118099213}],"sentiment":"neutral","sentiment_score":-0.19741032215265128,"num_words":39,"start":20.055,"end":45.905003},{"sentences":[{"text":"No.","start":45.905003,"end":46.225002,"sentiment":"neutral","sentiment_score":-0.12913808226585388},{"text":"It's already an Indian number.","start":46.225002,"end":48.165,"sentiment":"neutral","sentiment_score":-0.1236056387424469},{"text":"Yeah.","start":55.585,"end":55.985,"sentiment":"neutral","sentiment_score":-0.01530374027788639},{"text":"But it the services which I'm using is of Airtel only.","start":55.985,"end":64.75,"sentiment":"neutral","sentiment_score":-0.032064498656175354},{"text":"Oh, okay.","start":68.17,"end":68.990005,"sentiment":"neutral","sentiment_score":-0.20545656979084015}],"sentiment":"neutral","sentiment_score":-0.0763046320527792,"num_words":20,"start":45.905003,"end":68.990005},{"sentences":[{"text":"Oh, okay.","start":76.725,"end":77.465,"sentiment":"neutral","sentiment_score":-0.04920339770615101},{"text":"Mhmm.","start":82.805,"end":83.125,"sentiment":"neutral","sentiment_score":0.006533271167427301},{"text":"Okay.","start":83.125,"end":83.365,"sentiment":"neutral","sentiment_score":0.04464244470000267},{"text":"Sure.","start":83.365,"end":83.865,"sentiment":"neutral","sentiment_score":0.10462082922458649},{"text":"No worries.","start":83.925,"end":84.565,"sentiment":"neutral","sentiment_score":0.24389268457889557}],"sentiment":"neutral","sentiment_score":0.07788215983392936,"num_words":7,"start":76.725,"end":84.565},{"sentences":[{"text":"Thanks so much.","start":84.565,"end":85.625,"sentiment":"positive","sentiment_score":0.5390192270278931},{"text":"Have a good day.","start":85.925,"end":86.985,"sentiment":"positive","sentiment_score":0.42620234191417694}],"sentiment":"positive","sentiment_score":0.474552435534341,"num_words":7,"start":84.565,"end":86.985}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hey. Good morning. Actually, I'm on visitor visa in Australia. I'm from India. So\n\nChannel 0: Okay.\n\nChannel 1: my phone number is Indian phone number. Yesterday, I tried to change my Indian number to eSIM. And after that, all, like, all of my services has been blocked. Like, I'm not able to receive the OTP, I think. So what can be done here?\n\nChannel 0: So you registered the number from India? Not here in Australia?\n\nChannel 1: No. No. It's already an Indian number.\n\nChannel 0: Okay. The number is Indian number phone number?\n\nChannel 1: Yeah. But it the services which I'm using is of Airtel\n\nChannel 0: Yeah. Since we are Airtel\n\nChannel 1: only.\n\nChannel 0: Australia, we only service Australian phone numbers.\n\nChannel 1: Oh,\n\nChannel 0: Unfortunately,\n\nChannel 1: okay.\n\nChannel 0: we are unable to resolve this issue for you as we are not affiliated with Airtel India. So I suggest\n\nChannel 1: Oh, okay.\n\nChannel 0: you contact them directly, Yeah. Because they are the one who have your account.\n\nChannel 1: Mhmm. Okay. Sure. No worries. Thanks so much.\n\nHave a good\n\nChannel 0: Yeah.\n\nChannel 1: day.\n\nChannel 0: You're welcome. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.24,"end":2.72,"sentiment":"neutral","sentiment_score":0.103508323431015},{"text":"Good morning.","start":2.72,"end":3.28,"sentiment":"neutral","sentiment_score":0.30237744748592377},{"text":"This is Maureen from Airtel tech support.","start":3.28,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.27461362310818266},{"text":"How can I assist you today?","start":6.08,"end":7.54,"sentiment":"neutral","sentiment_score":0.3021735151608785}],"sentiment":"neutral","sentiment_score":0.27772497944533825,"channel":0,"num_words":16,"start":2.24,"end":7.54},{"sentences":[{"text":"Hey.","start":8.0,"end":8.32,"sentiment":"neutral","sentiment_score":0.05007806420326233},{"text":"Good morning.","start":8.32,"end":9.059999,"sentiment":"neutral","sentiment_score":0.10193613916635513},{"text":"Actually, I'm on visitor visa in Australia.","start":10.24,"end":13.94,"sentiment":"neutral","sentiment_score":0.006318977235683373},{"text":"I'm from India.","start":14.16,"end":15.139999,"sentiment":"neutral","sentiment_score":0.0013190624813432805},{"text":"So","start":16.295,"end":16.795,"sentiment":"neutral","sentiment_score":-0.01193732675164938}],"sentiment":"neutral","sentiment_score":0.020728788848438335,"channel":1,"num_words":14,"start":8.0,"end":16.795},{"sentences":[{"text":"Okay.","start":16.324999,"end":16.824999,"sentiment":"neutral","sentiment_score":-0.025789525359869003}],"sentiment":"neutral","sentiment_score":-0.025789525359869003,"channel":0,"num_words":1,"start":16.324999,"end":16.824999},{"sentences":[{"text":"my phone number is Indian phone number.","start":16.855,"end":19.435001,"sentiment":"neutral","sentiment_score":-0.04158115067652294},{"text":"Yesterday, I tried to change my Indian number to eSIM.","start":20.055,"end":24.555,"sentiment":"neutral","sentiment_score":-0.1455628164112568},{"text":"And after that, all, like, all of my services has been blocked.","start":25.654999,"end":32.28,"sentiment":"neutral","sentiment_score":-0.28193653871615726},{"text":"Like, I'm not able to receive the OTP, I think.","start":32.66,"end":35.72,"sentiment":"neutral","sentiment_score":-0.22406593710184097},{"text":"So what can be done here?","start":36.02,"end":37.72,"sentiment":"neutral","sentiment_score":-0.08311923717459042}],"sentiment":"neutral","sentiment_score":-0.17487354394462373,"channel":1,"num_words":45,"start":16.855,"end":37.72},{"sentences":[{"text":"So you registered the number from India?","start":39.185,"end":43.125,"sentiment":"neutral","sentiment_score":-0.02655603736639023},{"text":"Not here in Australia?","start":44.145,"end":45.364998,"sentiment":"neutral","sentiment_score":-0.04563419800251722}],"sentiment":"neutral","sentiment_score":-0.033493550324981865,"channel":0,"num_words":11,"start":39.185,"end":45.364998},{"sentences":[{"text":"No.","start":45.665,"end":45.905003,"sentiment":"neutral","sentiment_score":-0.12076114118099213},{"text":"No.","start":45.905003,"end":46.225002,"sentiment":"neutral","sentiment_score":-0.12913808226585388},{"text":"It's already an Indian number.","start":46.225002,"end":48.165,"sentiment":"neutral","sentiment_score":-0.1236056387424469}],"sentiment":"neutral","sentiment_score":-0.12398963102272578,"channel":1,"num_words":7,"start":45.665,"end":48.165},{"sentences":[{"text":"Okay.","start":51.105,"end":51.605,"sentiment":"neutral","sentiment_score":-0.025348782539367676},{"text":"The number is Indian number phone number?","start":52.63,"end":55.45,"sentiment":"neutral","sentiment_score":-0.019897325496588434}],"sentiment":"neutral","sentiment_score":-0.02057875762693584,"channel":0,"num_words":8,"start":51.105,"end":55.45},{"sentences":[{"text":"Yeah.","start":55.585,"end":55.985,"sentiment":"neutral","sentiment_score":-0.01530374027788639},{"text":"But it the services which I'm using is of Airtel","start":55.985,"end":59.63,"sentiment":"neutral","sentiment_score":-0.024908935837447643}],"sentiment":"neutral","sentiment_score":-0.024035736241123894,"channel":1,"num_words":11,"start":55.585,"end":59.63},{"sentences":[{"text":"Yeah.","start":61.510002,"end":62.010002,"sentiment":"neutral","sentiment_score":-0.04966476932168007},{"text":"Since we are Airtel","start":62.230003,"end":64.25,"sentiment":"neutral","sentiment_score":-0.0922661516815424}],"sentiment":"neutral","sentiment_score":-0.08374587520956993,"channel":0,"num_words":5,"start":61.510002,"end":64.25},{"sentences":[{"text":"only.","start":64.25,"end":64.75,"sentiment":"neutral","sentiment_score":-0.10362012684345244}],"sentiment":"neutral","sentiment_score":-0.10362012684345244,"channel":1,"num_words":1,"start":64.25,"end":64.75},{"sentences":[{"text":"Australia, we only service Australian phone numbers.","start":64.31,"end":67.21,"sentiment":"neutral","sentiment_score":-0.11355052036898476}],"sentiment":"neutral","sentiment_score":-0.11355052036898476,"channel":0,"num_words":7,"start":64.31,"end":67.21},{"sentences":[{"text":"Oh,","start":68.17,"end":68.490005,"sentiment":"neutral","sentiment_score":-0.1403469443321228}],"sentiment":"neutral","sentiment_score":-0.1403469443321228,"channel":1,"num_words":1,"start":68.17,"end":68.490005},{"sentences":[{"text":"Unfortunately,","start":68.355,"end":68.855,"sentiment":"neutral","sentiment_score":-0.28305870294570923}],"sentiment":"neutral","sentiment_score":-0.28305870294570923,"channel":0,"num_words":1,"start":68.355,"end":68.855},{"sentences":[{"text":"okay.","start":68.490005,"end":68.990005,"sentiment":"neutral","sentiment_score":-0.2705661952495575}],"sentiment":"neutral","sentiment_score":-0.2705661952495575,"channel":1,"num_words":1,"start":68.490005,"end":68.990005},{"sentences":[{"text":"we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start":69.555,"end":75.735,"sentiment":"negative","sentiment_score":-0.4185965271557079},{"text":"So I suggest","start":76.275,"end":77.175,"sentiment":"neutral","sentiment_score":-0.08612137660384178}],"sentiment":"negative","sentiment_score":-0.36872525457292793,"channel":0,"num_words":20,"start":69.555,"end":77.175},{"sentences":[{"text":"Oh, okay.","start":76.725,"end":77.465,"sentiment":"neutral","sentiment_score":-0.04920339770615101}],"sentiment":"neutral","sentiment_score":-0.04920339770615101,"channel":1,"num_words":2,"start":76.725,"end":77.465},{"sentences":[{"text":"you contact them directly, Yeah.","start":77.475,"end":79.83094,"sentiment":"neutral","sentiment_score":-0.0435549832880497},{"text":"Because they are the one who have your account.","start":79.83094,"end":82.33094,"sentiment":"neutral","sentiment_score":-0.04918202281826072}],"sentiment":"neutral","sentiment_score":-0.047172365843185356,"channel":0,"num_words":14,"start":77.475,"end":82.33094},{"sentences":[{"text":"Mhmm.","start":82.805,"end":83.125,"sentiment":"neutral","sentiment_score":0.006533271167427301},{"text":"Okay.","start":83.125,"end":83.365,"sentiment":"neutral","sentiment_score":0.04464244470000267},{"text":"Sure.","start":83.365,"end":83.865,"sentiment":"neutral","sentiment_score":0.10462082922458649},{"text":"No worries.","start":83.925,"end":84.565,"sentiment":"neutral","sentiment_score":0.24389268457889557},{"text":"Thanks so much.","start":84.565,"end":85.625,"sentiment":"positive","sentiment_score":0.5390192270278931}],"sentiment":"neutral","sentiment_score":0.28257994941668585,"channel":1,"num_words":8,"start":82.805,"end":85.625},{"sentences":[{"text":"Have a good","start":85.925,"end":86.485,"sentiment":"positive","sentiment_score":0.46515299876530963}],"sentiment":"positive","sentiment_score":0.46515299876530963,"channel":1,"num_words":3,"start":85.925,"end":86.485},{"sentences":[{"text":"Yeah.","start":86.310936,"end":86.55094,"sentiment":"neutral","sentiment_score":0.3320035934448242}],"sentiment":"neutral","sentiment_score":0.3320035934448242,"channel":0,"num_words":1,"start":86.310936,"end":86.55094},{"sentences":[{"text":"day.","start":86.485,"end":86.985,"sentiment":"neutral","sentiment_score":0.3093503713607788}],"sentiment":"neutral","sentiment_score":0.3093503713607788,"channel":1,"num_words":1,"start":86.485,"end":86.985},{"sentences":[{"text":"You're welcome.","start":86.55094,"end":87.29094,"sentiment":"positive","sentiment_score":0.4377608299255371},{"text":"You too.","start":88.07094,"end":88.79094,"sentiment":"neutral","sentiment_score":0.2918246313929558},{"text":"Bye.","start":88.79094,"end":89.29094,"sentiment":"neutral","sentiment_score":0.1274915337562561}],"sentiment":"neutral","sentiment_score":0.3173324912786484,"channel":0,"num_words":5,"start":86.55094,"end":89.29094}]},"summary":{"result":"success","short":"A customer from India is having trouble receiving their OTP on their Australian visitor visa. The representative from Airtel tech support tries to assist the customer by suggesting they contact Airtel directly to resolve the issue. The call ends with the representative thanking the customer and wishing them a good day."},"intents":{"segments":[{"text":"This is Maureen from Airtel tech support. How can I assist you today? Hey.","start_word":3,"end_word":16,"intents":[{"intent":"Assist customer","confidence_score":0.061476517}]},{"text":"So you registered the number from India? Not here in Australia?","start_word":76,"end_word":86,"intents":[{"intent":"Register id","confidence_score":0.0014065063}]},{"text":"we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start_word":129,"end_word":145,"intents":[{"intent":"Resolve issue","confidence_score":0.4465799}]},{"text":"you contact them directly, Yeah. Because they are the one who have your account. Mhmm.","start_word":151,"end_word":165,"intents":[{"intent":"Contact airline india","confidence_score":0.001002131}]},{"text":"Thanks so much. Have a good Yeah. day.","start_word":170,"end_word":177,"intents":[{"intent":"End conversation","confidence_score":0.21001652}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today? Hey. Good morning. Actually, I'm on visitor visa in Australia. I'm from India. So Okay. my phone number is Indian phone number. Yesterday, I tried to change my Indian number to eSIM. And after that, all, like, all of my services has been blocked. Like, I'm not able to receive the OTP, I think. So what can be done here? So you registered the number from India? Not here in Australia? No. No. It's already an Indian number. Okay. The number is Indian number phone number? Yeah. But it the services which I'm using is of Airtel Yeah. Since we are Airtel only. Australia, we only service Australian phone numbers. Oh, Unfortunately, okay.","start_word":0,"end_word":128,"sentiment":"neutral","sentiment_score":-0.054657600820064545},{"text":"we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start_word":129,"end_word":145,"sentiment":"negative","sentiment_score":-0.4176534116268158},{"text":"So I suggest Oh, okay. you contact them directly, Yeah. Because they are the one who have your account. Mhmm. Okay. Sure. No worries.","start_word":146,"end_word":169,"sentiment":"neutral","sentiment_score":-0.0056502982042729855},{"text":"Thanks so much. Have a good Yeah.","start_word":170,"end_word":176,"sentiment":"positive","sentiment_score":0.465275526046753},{"text":"day.","start_word":177,"end_word":177,"sentiment":"neutral","sentiment_score":0.3093503713607788},{"text":"You're welcome.","start_word":178,"end_word":179,"sentiment":"positive","sentiment_score":0.433030366897583},{"text":"You too. Bye.","start_word":180,"end_word":182,"sentiment":"neutral","sentiment_score":0.2236577272415161}],"average":{"sentiment":"neutral","sentiment_score":-0.03758148730027812}}}}