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George? Alright. So now I sent you an email for your final quote. Can you please accept it? Alright.\n\nYes. Yes. So Alright. So now are you available mhmm. What is it, George?\n\nAre you available on September 18? Are you okay with 11AM in the morning? Mhmm. Alright. Alright.\n\nThank you so much, George. So now I we will wait your to accept the call. Okay? So we can book you here. Mhmm.\n\nWhat is it, George? Mhmm. Oh, it's Rick. Okay. I'm sorry.\n\nAlright. I'm so sorry. Mhmm. So now can you check your email now and accept the code so that we can record here on by September 18, eleven in the morning? Alright.\n\nMhmm. Alright. Okay. So, Nelry, thank you so much. Did you put your address already?\n\nDid you put your address also? Mhmm. Mhmm. No. Is it?\n\nAlright. Okay. Let me check. What is it, Rick? I'm so sorry.\n\nWhat is it again? Okay. Hold on. I didn't see it here in our email. Mhmm.\n\nAlright. Alright. Already accepted. Alright. So now you book you book by September 18, eleven in the morning.\n\nWait. Yes. Alright. Thank you so yeah. Mhmm.\n\nYes. I will try. I will try. I will ask the admin. Okay?\n\nSo I will call you back to confirm okay. To nine nine in the nine in the morning. Alright. Okay. Thank you so much, Rick.\n\nGoodbye. Have a great day. Bye.","paragraphs":[{"sentences":[{"text":"Hello, George?","start":3.4399998,"end":4.24,"sentiment":"neutral","sentiment_score":0.06601144000887871},{"text":"Alright.","start":4.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.1458171904087067},{"text":"So now I sent you an email for your final quote.","start":5.04,"end":9.2,"sentiment":"neutral","sentiment_score":0.14272849668156018},{"text":"Can you please accept it?","start":9.2,"end":10.9,"sentiment":"neutral","sentiment_score":0.14232477843761443},{"text":"Alright.","start":14.975,"end":15.475,"sentiment":"neutral","sentiment_score":0.08201046288013458}],"sentiment":"neutral","sentiment_score":0.13207439444959163,"num_words":20,"start":3.4399998,"end":15.475},{"sentences":[{"text":"Yes.","start":16.575,"end":16.975,"sentiment":"neutral","sentiment_score":0.12137982994318008},{"text":"Yes.","start":16.975,"end":17.475,"sentiment":"neutral","sentiment_score":0.14054280519485474},{"text":"So 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Is that Yep. Okay. I just got it. Yep. 200 and $30. Yep. Okay. Yeah. I'll accept that. Yep. Now what about sorry? Yeah. In the what time, though? Eleven AM. Yeah. I spoke I can make them there at eleven. It's I'll make I'll make them there at eleven. Sorry. My name's Rick, not George. Rick. Rick. That's Rick. Yeah. That's alright. That's alright. Now sorry. What did you say? I'll just meet them there at eleven. Alright. Yep. Yep. I'm doing that now. Hold it. Yep. Yep. Yep. Reply yes or no. Just reply to this message. Yes. Yep. Forget that. Do you want me to do it on the email, do you? Sorry. Okay. I will. Yep. Okay. Just reply back to this mobile number. Is that okay? Alright. I don't know what's going on. How's that? Did you get that? Or do you want me to go into the email? Okay. Oh, it's not working. No. It's alright. I'm doing it. Okay. I just resend an email. So eleven o'clock. Eleven in the morning. Yep. We can't we can't make it any earlier. You can't make it at 09:00. Can you make it at 09:00 or not? See how you go. Yep. Okay. No worries. Okay. Okay. Okay. No worries. 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Is that Yep. Okay. I just got it. Yep.\n\n200 and $30. Yep. Okay. Yeah. I'll accept that.\n\nYep. Now what about sorry? Yeah. In the what time, though? Eleven AM.\n\nYeah. I spoke I can make them there at eleven. It's I'll make I'll make them there at eleven. Sorry. My name's Rick, not George.\n\nRick. Rick. That's Rick. Yeah. That's alright.\n\nThat's alright. Now sorry. What did you say? I'll just meet them there at eleven. Alright.\n\nYep. Yep. I'm doing that now. Hold it. Yep.\n\nYep. Yep. Reply yes or no. Just reply to this message. Yes.\n\nYep. Forget that. Do you want me to do it on the email, do you? Sorry. Okay.\n\nI will. Yep. Okay. Just reply back to this mobile number. Is that okay?\n\nAlright. I don't know what's going on. How's that? Did you get that? Or do you want me to go into the email?\n\nOkay. Oh, it's not working. No. It's alright. I'm doing it.\n\nOkay. I just resend an email. So eleven o'clock. Eleven in the morning. 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Is that\n\nChannel 0: Hello, George? Alright. So now I sent you an email for your final quote. Can you\n\nChannel 1: Yep.\n\nChannel 0: please accept it?\n\nChannel 1: Okay. I just got it. Yep. 200 and $30.\n\nChannel 0: Alright. Yes. Yes.\n\nChannel 1: Yep.\n\nChannel 0: So\n\nChannel 1: Okay. Yeah. I'll accept that. Yep.\n\nChannel 0: Alright. So\n\nChannel 1: Now what\n\nChannel 0: now\n\nChannel 1: about\n\nChannel 0: are you available mhmm.\n\nChannel 1: sorry?\n\nChannel 0: What is it, George? Are you available on September 18?\n\nChannel 1: Yeah. In the what time, though?\n\nChannel 0: Are you okay with 11AM in the morning?\n\nChannel 1: Eleven\n\nChannel 0: Mhmm.\n\nChannel 1: AM. Yeah. I spoke I can make them there at eleven.\n\nChannel 0: Alright. Alright. Thank you so much, George. So now I\n\nChannel 1: It's\n\nChannel 0: we will wait your to accept the call. Okay? So we can book you here.\n\nChannel 1: I'll make I'll make them there at eleven.\n\nChannel 0: Mhmm. What is it, George?\n\nChannel 1: Sorry. My name's Rick, not George. Rick.\n\nChannel 0: Mhmm. Oh, it's\n\nChannel 1: Rick.\n\nChannel 0: Rick. Okay.\n\nChannel 1: That's\n\nChannel 0: I'm\n\nChannel 1: Rick.\n\nChannel 0: sorry.\n\nChannel 1: Yeah. That's alright.\n\nChannel 0: Alright.\n\nChannel 1: That's\n\nChannel 0: I'm\n\nChannel 1: alright.\n\nChannel 0: so sorry.\n\nChannel 1: Now sorry. What did you say? I'll just meet them there at eleven.\n\nChannel 0: Mhmm. So now can you check your email now and accept the code\n\nChannel 1: Alright.\n\nChannel 0: so\n\nChannel 1: Yep.\n\nChannel 0: that we can record here on by September 18, eleven in the morning?\n\nChannel 1: Yep. I'm doing that now. Hold it.\n\nChannel 0: Alright.\n\nChannel 1: Yep. Yep. Yep. Reply yes or no. Just reply to this message.\n\nYes. Yep.\n\nChannel 0: Mhmm.\n\nChannel 1: Forget that.\n\nChannel 0: Alright. Okay. So, Nelry, thank you so much. Did you put your address already?\n\nChannel 1: Do you want me to do it on the email, do you? Sorry.\n\nChannel 0: Did you put your address also?\n\nChannel 1: Okay. I will. Yep. Okay.\n\nChannel 0: Mhmm. Mhmm.\n\nChannel 1: Just reply back to this mobile number. Is that okay?\n\nChannel 0: No. Is it?\n\nChannel 1: Alright. I don't know what's going on. How's that? Did you get that?\n\nChannel 0: Alright.\n\nChannel 1: Or do you want me to go into the email?\n\nChannel 0: Okay. Let me check. What is it, Rick? I'm so sorry. What is it again?\n\nChannel 1: Okay. Oh, it's not working.\n\nChannel 0: Okay. Hold on. I didn't see it here\n\nChannel 1: No. It's alright.\n\nChannel 0: in\n\nChannel 1: I'm doing\n\nChannel 0: our\n\nChannel 1: it.\n\nChannel 0: email. Mhmm.\n\nChannel 1: Okay. I just resend an\n\nChannel 0: Alright.\n\nChannel 1: email.\n\nChannel 0: Alright. Already accepted. Alright.\n\nChannel 1: So\n\nChannel 0: So\n\nChannel 1: eleven\n\nChannel 0: now\n\nChannel 1: o'clock.\n\nChannel 0: you book you book by September 18, eleven in the morning. Wait.\n\nChannel 1: Eleven in the morning. Yep.\n\nChannel 0: Yes. Alright.\n\nChannel 1: We can't\n\nChannel 0: Thank you\n\nChannel 1: we\n\nChannel 0: so\n\nChannel 1: can't make it any earlier.\n\nChannel 0: yeah.\n\nChannel 1: You can't make it at 09:00.\n\nChannel 0: Mhmm.\n\nChannel 1: Can you make it at 09:00 or not?\n\nChannel 0: Yes. I will try. I will try.\n\nChannel 1: See how\n\nChannel 0: I\n\nChannel 1: you\n\nChannel 0: will\n\nChannel 1: go.\n\nChannel 0: ask the admin. Okay?\n\nChannel 1: Yep.\n\nChannel 0: So I will call you back to\n\nChannel 1: Okay. No\n\nChannel 0: confirm\n\nChannel 1: worries.\n\nChannel 0: okay. To nine nine\n\nChannel 1: Okay.\n\nChannel 0: in the\n\nChannel 1: Okay.\n\nChannel 0: nine in the morning.\n\nChannel 1: Okay.\n\nChannel 0: Alright. Okay. Thank you so much, Rick.\n\nChannel 1: No worries.\n\nChannel 0: Goodbye. Have a great day.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Okay.","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.0557948499917984},{"text":"Is that","start":2.1599998,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.055920083075761795}],"sentiment":"neutral","sentiment_score":0.055878338714440666,"channel":1,"num_words":3,"start":1.4399999,"end":2.8999999},{"sentences":[{"text":"Hello, George?","start":3.4399998,"end":4.24,"sentiment":"neutral","sentiment_score":0.06601144000887871},{"text":"Alright.","start":4.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.1458171904087067},{"text":"So now I sent you an email for your final quote.","start":5.04,"end":9.2,"sentiment":"neutral","sentiment_score":0.14272849668156018},{"text":"Can 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though?","start":30.72,"end":32.34,"sentiment":"neutral","sentiment_score":0.007176192663609982}],"sentiment":"neutral","sentiment_score":0.009316566865891218,"channel":1,"num_words":6,"start":30.32,"end":32.34},{"sentences":[{"text":"Are you okay with 11AM in the 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morning.","start":228.93999,"end":229.92,"sentiment":"neutral","sentiment_score":0.030246838927268982}],"sentiment":"neutral","sentiment_score":0.030246838927268982,"channel":0,"num_words":4,"start":228.93999,"end":229.92},{"sentences":[{"text":"Okay.","start":230.10287,"end":230.60287,"sentiment":"neutral","sentiment_score":0.07775004208087921}],"sentiment":"neutral","sentiment_score":0.07775004208087921,"channel":1,"num_words":1,"start":230.10287,"end":230.60287},{"sentences":[{"text":"Alright.","start":230.54,"end":231.04,"sentiment":"neutral","sentiment_score":0.1537582278251648},{"text":"Okay.","start":231.18,"end":231.5,"sentiment":"neutral","sentiment_score":0.23409821093082428},{"text":"Thank you so much, Rick.","start":231.5,"end":232.87999,"sentiment":"positive","sentiment_score":0.5857972979545594}],"sentiment":"positive","sentiment_score":0.4738347040755408,"channel":0,"num_words":7,"start":230.54,"end":232.87999},{"sentences":[{"text":"No worries.","start":232.90288,"end":233.64288,"sentiment":"positive","sentiment_score":0.34382328391075134}],"sentiment":"positive","sentiment_score":0.34382328391075134,"channel":1,"num_words":2,"start":232.90288,"end":233.64288},{"sentences":[{"text":"Goodbye.","start":234.38287,"end":234.78287,"sentiment":"neutral","sentiment_score":0.31728535890579224},{"text":"Have a great 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The agent confirms George's availability for September 18 at 11 AM and asks him to accept the call. The agent then guides George through the process of booking an appointment and reminds him to check his email for the code. The call ends with the agent confirming the appointment and thanking George."},"intents":{"segments":[{"text":"So now I sent you an email for your final quote. Can you Yep. please accept it? Okay.","start_word":6,"end_word":23,"intents":[{"intent":"Accept quote","confidence_score":0.41110668}]},{"text":"Are you available on September 18? Yeah.","start_word":58,"end_word":64,"intents":[{"intent":"Confirm availability","confidence_score":0.25879505}]},{"text":"In the what time, though? Are you okay with 11AM in the morning?","start_word":65,"end_word":77,"intents":[{"intent":"Confirm time","confidence_score":0.124831766},{"intent":"Confirm time","confidence_score":0.0026173352}]},{"text":"My name's Rick, not George. Rick.","start_word":131,"end_word":136,"intents":[{"intent":"Identify oneself","confidence_score":0.00086390704},{"intent":"Acknowledge identity","confidence_score":0.0009994044},{"intent":"Verify name","confidence_score":0.006137387}]},{"text":"My name's Rick, not George. Rick. Mhmm.","start_word":131,"end_word":137,"intents":[{"intent":"Confirm identity","confidence_score":0.20274353}]},{"text":"that we can record here on by September 18, eleven in the morning? Yep.","start_word":185,"end_word":198,"intents":[{"intent":"Record message","confidence_score":0.076927766}]},{"text":"So So eleven now o'clock. you book you book by September 18, eleven in the morning.","start_word":349,"end_word":364,"intents":[{"intent":"Schedule appointment","confidence_score":0.011853945}]}]},"sentiments":{"segments":[{"text":"Okay. Is that Hello, George? Alright. So now I sent you an email for your final quote. Can you Yep. please accept it? Okay. I just got it. Yep. 200 and Alright. $30. Yes. Yes. Yep. So Okay. Yeah. I'll accept that. Yep. Alright. So Now now what are about you available mhmm. sorry? What is it, George? Are you available on September 18? Yeah. In the what time, though? Are you okay with 11AM in the morning? Eleven Mhmm. AM. Yeah. I spoke I can make them there at eleven. Alright.","start_word":0,"end_word":91,"sentiment":"neutral","sentiment_score":0.09140799194574356},{"text":"Alright. Thank you so much, George.","start_word":92,"end_word":97,"sentiment":"positive","sentiment_score":0.5943577289581299},{"text":"So now I It's we will wait your to accept the call. Okay? So we can book you here. I'll make I'll make them there at eleven. Mhmm. What is it, George? Sorry. My name's Rick, not George. Rick. Mhmm. Oh, it's Rick. Rick. Okay. That's I'm Rick. sorry. Yeah. That's alright. Alright. That's I'm alright. so sorry. Now sorry. What did you say? I'll just meet them there at eleven. Mhmm. So now can you check your email now and accept the code Alright. so Yep. that we can record here on by September 18, eleven in the morning? Yep. I'm doing that now. Hold it. Alright. Yep. Yep. Yep. Reply yes or no. Just reply to this message. Yes. Yep. Mhmm. Forget that. Alright. Okay.","start_word":98,"end_word":224,"sentiment":"neutral","sentiment_score":0.018628764897584915},{"text":"So, Nelry, thank you so much.","start_word":225,"end_word":230,"sentiment":"positive","sentiment_score":0.6496026515960693},{"text":"Did you put your address already? Do you want me to do it on the email, do you? Sorry. Did you put your address also? Okay. I will. Yep. Okay. Mhmm. Mhmm. Just reply back to this mobile number. Is that okay? No. Is it? Alright. I don't know what's going on. How's that? Did you get that? Alright. Or do you want me to go into the email? Okay. Let me check. What is it, Rick? I'm so sorry. What is it again? Okay.","start_word":231,"end_word":315,"sentiment":"neutral","sentiment_score":-0.028667517006397247},{"text":"Oh, it's not working.","start_word":316,"end_word":319,"sentiment":"negative","sentiment_score":-0.34202855825424194},{"text":"Okay. Hold on. I didn't see it here No. It's alright. in I'm doing our it. email. Mhmm. Okay. I just resend an Alright. email. Alright. Already accepted. Alright. So So eleven now o'clock. you book you book by September 18, eleven in the morning. Wait. Eleven in the morning. Yep. Yes. Alright.","start_word":320,"end_word":372,"sentiment":"neutral","sentiment_score":-0.007521421182900667},{"text":"We can't Thank you we so can't make it any earlier.","start_word":373,"end_word":383,"sentiment":"negative","sentiment_score":-0.3370434641838074},{"text":"yeah. You can't make it at 09:00. Mhmm. Can you make it at 09:00 or not? Yes. I will try. I will try. See how I you will go. ask the admin. Okay? Yep. So I will call you back to Okay. No confirm worries. okay. To nine nine Okay. in the Okay. nine in the morning. Okay. Alright. Okay.","start_word":384,"end_word":443,"sentiment":"neutral","sentiment_score":-0.017573101446032524},{"text":"Thank you so much, Rick.","start_word":444,"end_word":448,"sentiment":"positive","sentiment_score":0.5849169492721558},{"text":"No worries. Goodbye.","start_word":449,"end_word":451,"sentiment":"neutral","sentiment_score":0.3239021897315979},{"text":"Have a great day.","start_word":452,"end_word":455,"sentiment":"positive","sentiment_score":0.5579779744148254},{"text":"Bye. Bye.","start_word":456,"end_word":457,"sentiment":"neutral","sentiment_score":0.1762394830584526}],"average":{"sentiment":"neutral","sentiment_score":0.035962309792777085}}}}