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Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Are you comfortable with that? Yep. Beautiful. And can I please confirm your full name, date of birth, and address? Beautiful. Thank you so much for that, Sam. I am phoning today just to touch base. You met with Larissa a little while ago back in June about some advice with your superannuation funds and reviewing your portfolio. We are just wondering if that's something that you're still interested in and if I can book in a time for you to discuss that with Larissa or yeah. Perfect. Alright. I'm just gonna bring up my calendar and see what we can do. Is there any day of the week that works best for yourself? Beautiful. Okay. The week starting the thirty first. When does your holiday start? Start? So next week I mean, end. Sorry. Okay. Beautiful. Would Monday the thirty first at 02:00 work for you? Beautiful. And did you want me to arrange for a invite to be sent through to your email calendar, or you'll just make a note of that? What's your preference? Yeah. Yeah. Definitely. I can a reminder text. That's easy. Would you like it Monday morning? Okay. Beautiful. I will get that all booked in for 2PM on Monday, '30 first with Larissa. Fantastic. Thank you so much. Okay. 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Hi. Hi. Have I got Sam? Sam, sorry.\n\nMy headset was playing up. It's Jenna here from Financial. How are you today? I'm well. Thank you.\n\nI'm well. Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Are you comfortable with that? Yep. Beautiful.\n\nAnd can I please confirm your full name, date of birth, and address? Beautiful. Thank you so much for that, Sam. I am phoning today just to touch base. You met with Larissa a little while ago back in June about some advice with your superannuation funds and reviewing your portfolio.\n\nWe are just wondering if that's something that you're still interested in and if I can book in a time for you to discuss that with Larissa or yeah. Perfect. Alright. I'm just gonna bring up my calendar and see what we can do. Is there any day of the week that works best for yourself?\n\nBeautiful. Okay. The week starting the thirty first. When does your holiday start? Start?\n\nSo next week I mean, end. Sorry. Okay. Beautiful. Would Monday the thirty first at 02:00 work for you?\n\nBeautiful. And did you want me to arrange for a invite to be sent through to your email calendar, or you'll just make a note of that? What's your preference? Yeah. Yeah.\n\nDefinitely. I can a reminder text. That's easy. Would you like it Monday morning? Okay.\n\nBeautiful. I will get that all booked in for 2PM on Monday, '30 first with Larissa. Fantastic. Thank you so much. Okay.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello?","start":6.0,"end":6.5,"sentiment":"neutral","sentiment_score":0.015948884189128876},{"text":"Hi.","start":9.04,"end":9.28,"sentiment":"neutral","sentiment_score":0.03323940187692642},{"text":"Hi.","start":9.28,"end":9.78,"sentiment":"neutral","sentiment_score":0.03145112469792366},{"text":"Have I got Sam?","start":9.84,"end":10.98,"sentiment":"neutral","sentiment_score":0.026137376669794318},{"text":"Sam, sorry.","start":12.559999,"end":13.28,"sentiment":"neutral","sentiment_score":-0.021276523359119896}],"sentiment":"neutral","sentiment_score":0.015848430080546275,"num_words":9,"start":6.0,"end":13.28},{"sentences":[{"text":"My headset was playing up.","start":13.28,"end":14.835,"sentiment":"neutral","sentiment_score":-0.11869907975196839},{"text":"It's Jenna here from Financial.","start":14.835,"end":16.215,"sentiment":"neutral","sentiment_score":0.05669965744018555},{"text":"How are you 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Yes. Yes. Speaking. Yeah.\n\nGood. Thanks, man. Uh-huh. Smarties Sparks. 04/15/1988.\n\n9 Colorado Drive, Springfield Lakes. Mhmm. Yep. Yep. Yeah.\n\nSure. Well, I'm on holidays for the next week and a half, so anytime. So I start back on the seventh. Yeah. That'd be fine.\n\nDo you send texts or anything like that? Yeah? Yep. Yes, please. Monday.\n\nThirty first. Sensational. Cool. Alright. Talk then.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.011590678244829178},{"text":"Yes.","start":7.8399997,"end":8.34,"sentiment":"neutral","sentiment_score":0.03716438263654709},{"text":"Yes.","start":11.28,"end":11.5199995,"sentiment":"neutral","sentiment_score":0.03744335472583771},{"text":"Speaking.","start":11.5199995,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.0267811119556427},{"text":"Yeah.","start":17.775,"end":18.015,"sentiment":"neutral","sentiment_score":0.13267314434051514}],"sentiment":"neutral","sentiment_score":0.049130534380674364,"num_words":5,"start":2.8799999,"end":18.015},{"sentences":[{"text":"Good.","start":18.015,"end":18.255,"sentiment":"positive","sentiment_score":0.3739473223686218},{"text":"Thanks, man.","start":18.255,"end":18.994999,"sentiment":"positive","sentiment_score":0.5138711333274841},{"text":"Uh-huh.","start":27.615,"end":28.115,"sentiment":"neutral","sentiment_score":0.034446269273757935},{"text":"Smarties Sparks.","start":35.440002,"end":36.32,"sentiment":"neutral","sentiment_score":0.03151895012706518},{"text":"04/15/1988.","start":36.32,"end":38.260002,"sentiment":"neutral","sentiment_score":0.024003950878977776}],"sentiment":"neutral","sentiment_score":0.2175968156329223,"num_words":7,"start":18.015,"end":38.260002},{"sentences":[{"text":"9 Colorado Drive, Springfield Lakes.","start":38.64,"end":41.22,"sentiment":"neutral","sentiment_score":0.03446835391223431},{"text":"Mhmm.","start":51.645,"end":52.145,"sentiment":"neutral","sentiment_score":0.1813199818134308},{"text":"Yep.","start":59.41,"end":59.91,"sentiment":"neutral","sentiment_score":0.09280028939247131},{"text":"Yep.","start":60.45,"end":60.95,"sentiment":"neutral","sentiment_score":0.05373029038310051},{"text":"Yeah.","start":68.13,"end":68.37,"sentiment":"neutral","sentiment_score":0.05627458170056343}],"sentiment":"neutral","sentiment_score":0.06182965698341528,"num_words":9,"start":38.64,"end":68.37},{"sentences":[{"text":"Sure.","start":68.37,"end":68.87,"sentiment":"neutral","sentiment_score":0.134752094745636},{"text":"Well, I'm on holidays for the next week and a half, so anytime.","start":80.954994,"end":85.534996,"sentiment":"neutral","sentiment_score":0.06844287881484398},{"text":"So I start back on the seventh.","start":101.69501,"end":105.635,"sentiment":"neutral","sentiment_score":-0.0011949214552130019},{"text":"Yeah.","start":113.135,"end":113.455,"sentiment":"neutral","sentiment_score":0.10539250075817108},{"text":"That'd be fine.","start":113.455,"end":114.355,"sentiment":"neutral","sentiment_score":0.1988446960846583}],"sentiment":"neutral","sentiment_score":0.06872286632657051,"num_words":25,"start":68.37,"end":114.355},{"sentences":[{"text":"Do you send texts or anything like that?","start":125.71,"end":128.04999,"sentiment":"neutral","sentiment_score":0.024838987737894058},{"text":"Yeah?","start":128.83,"end":129.33,"sentiment":"neutral","sentiment_score":0.1131095439195633},{"text":"Yep.","start":131.39,"end":131.89,"sentiment":"neutral","sentiment_score":0.04594307392835617},{"text":"Yes, please.","start":134.215,"end":135.035,"sentiment":"neutral","sentiment_score":0.08245063945651054},{"text":"Monday.","start":142.135,"end":142.635,"sentiment":"neutral","sentiment_score":0.17853662371635437}],"sentiment":"neutral","sentiment_score":0.05393864787541903,"num_words":13,"start":125.71,"end":142.635},{"sentences":[{"text":"Thirty first.","start":142.935,"end":143.755,"sentiment":"neutral","sentiment_score":0.1393904760479927},{"text":"Sensational.","start":143.815,"end":144.315,"sentiment":"neutral","sentiment_score":0.2844441533088684},{"text":"Cool.","start":144.695,"end":145.195,"sentiment":"positive","sentiment_score":0.4459531307220459},{"text":"Alright.","start":145.76094,"end":146.26094,"sentiment":"positive","sentiment_score":0.34611496329307556},{"text":"Talk then.","start":146.72095,"end":147.36095,"sentiment":"neutral","sentiment_score":0.29137350618839264}],"sentiment":"neutral","sentiment_score":0.27686288739953724,"num_words":7,"start":142.935,"end":147.36095},{"sentences":[{"text":"Thank you.","start":147.36095,"end":148.10095,"sentiment":"neutral","sentiment_score":0.30443260073661804},{"text":"Bye.","start":148.16095,"end":148.66095,"sentiment":"neutral","sentiment_score":0.1656971275806427}],"sentiment":"neutral","sentiment_score":0.2581874430179596,"num_words":3,"start":147.36095,"end":148.66095}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello?\n\nChannel 1: Yes.\n\nChannel 0: Hi. Hi. Have I got Sam?\n\nChannel 1: Yes. Speaking.\n\nChannel 0: Sam, sorry. My headset was playing up. It's Jenna here from Financial. How are you today?\n\nChannel 1: Yeah. Good. Thanks, man.\n\nChannel 0: I'm well. Thank you. I'm well. Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Are you comfortable with that?\n\nChannel 1: Uh-huh.\n\nChannel 0: Yep. Beautiful. And can I please confirm your full name, date of birth, and address?\n\nChannel 1: Smarties Sparks. 04/15/1988. 9 Colorado Drive, Springfield Lakes.\n\nChannel 0: Beautiful. Thank you so much for that, Sam. I am phoning today just to touch base. You met with Larissa a little while ago back in June\n\nChannel 1: Mhmm.\n\nChannel 0: about some advice with your superannuation funds and reviewing your portfolio.\n\nChannel 1: Yep.\n\nChannel 0: We are just\n\nChannel 1: Yep.\n\nChannel 0: wondering if that's something that you're still interested in and if I can book in a time for you to discuss that with Larissa or\n\nChannel 1: Yeah. Sure.\n\nChannel 0: yeah. Perfect. Alright. I'm just gonna bring up my calendar and see what we can do. Is there any day of the week that works best for yourself?\n\nChannel 1: Well, I'm on holidays for the next week and a half, so anytime.\n\nChannel 0: Beautiful. Okay. The week starting the thirty first. When does your holiday start? Start?\n\nSo next week I mean, end. Sorry.\n\nChannel 1: So I start back on the seventh.\n\nChannel 0: Okay. Beautiful. Would Monday the thirty first at 02:00 work for you?\n\nChannel 1: Yeah. That'd be fine.\n\nChannel 0: Beautiful. And did you want me to arrange for a invite to be sent through to your email calendar, or you'll just make a note of that? What's your preference?\n\nChannel 1: Do you send texts or anything like that?\n\nChannel 0: Yeah. Yeah. Definitely.\n\nChannel 1: Yeah?\n\nChannel 0: I can a reminder text. That's easy. Would you like it Monday\n\nChannel 1: Yep.\n\nChannel 0: morning?\n\nChannel 1: Yes, please.\n\nChannel 0: Okay. Beautiful. I will get that all booked in for 2PM on Monday, '30\n\nChannel 1: Monday.\n\nChannel 0: first\n\nChannel 1: Thirty\n\nChannel 0: with\n\nChannel 1: first.\n\nChannel 0: Larissa.\n\nChannel 1: Sensational. Cool.\n\nChannel 0: Fantastic.\n\nChannel 1: Alright.\n\nChannel 0: Thank you so\n\nChannel 1: Talk\n\nChannel 0: much.\n\nChannel 1: then. Thank you.\n\nChannel 0: Okay.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.011590678244829178}],"sentiment":"neutral","sentiment_score":0.011590678244829178,"channel":1,"num_words":1,"start":2.8799999,"end":3.3799999},{"sentences":[{"text":"Hello?","start":6.0,"end":6.5,"sentiment":"neutral","sentiment_score":0.015948884189128876}],"sentiment":"neutral","sentiment_score":0.015948884189128876,"channel":0,"num_words":1,"start":6.0,"end":6.5},{"sentences":[{"text":"Yes.","start":7.8399997,"end":8.34,"sentiment":"neutral","sentiment_score":0.03716438263654709}],"sentiment":"neutral","sentiment_score":0.03716438263654709,"channel":1,"num_words":1,"start":7.8399997,"end":8.34},{"sentences":[{"text":"Hi.","start":9.04,"end":9.28,"sentiment":"neutral","sentiment_score":0.03323940187692642},{"text":"Hi.","start":9.28,"end":9.78,"sentiment":"neutral","sentiment_score":0.03145112469792366},{"text":"Have I got 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representative from Financial calls a customer named Sam to discuss his superanncare fund and his portfolio. The representative confirms Sam's personal information and schedules a call for Monday at 2 PM. The call ends with the representative offering to send a reminder text and confirming the appointment."},"intents":{"segments":[{"text":"We are just Yep. wondering if that's something that you're still interested in and if I can book in a time for you to discuss that with Larissa or Yeah.","start_word":129,"end_word":158,"intents":[{"intent":"Book a meeting on a specific day","confidence_score":0.00009487966}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Yes. Hi. Hi. Have I got Sam? Yes. Speaking. Sam, sorry. My headset was playing up. It's Jenna here from Financial. How are you today? Yeah.","start_word":0,"end_word":27,"sentiment":"neutral","sentiment_score":0.017286842688918114},{"text":"Good. Thanks, man. I'm well. Thank you. I'm well.","start_word":28,"end_word":36,"sentiment":"positive","sentiment_score":0.4822019338607788},{"text":"Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Are you comfortable with that? Uh-huh. Yep. Beautiful. And can I please confirm your full name, date of birth, and address? Smarties Sparks. 04/15/1988. 9 Colorado Drive, Springfield Lakes.","start_word":37,"end_word":88,"sentiment":"neutral","sentiment_score":0.07438696920871735},{"text":"Beautiful. Thank you so much for that, Sam. I am phoning today just to touch base.","start_word":89,"end_word":104,"sentiment":"positive","sentiment_score":0.4647897481918335},{"text":"You met with Larissa a little while ago back in June Mhmm. about some advice with your superannuation funds and reviewing your portfolio. Yep. We are just Yep. wondering if that's something that you're still interested in and if I can book in a time for you to discuss that with Larissa or Yeah. Sure. yeah.","start_word":105,"end_word":160,"sentiment":"neutral","sentiment_score":0.1118868738412857},{"text":"Perfect.","start_word":161,"end_word":161,"sentiment":"positive","sentiment_score":0.3587397634983063},{"text":"Alright. I'm just gonna bring up my calendar and see what we can do. Is there any day of the week that works best for yourself? Well, I'm on holidays for the next week and a half, so anytime. Beautiful. Okay. The week starting the thirty first. When does your holiday start? Start? So next week I mean, end. Sorry. So I start back on the seventh. Okay. Beautiful. Would Monday the thirty first at 02:00 work for you? Yeah. 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