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Please listen carefully to our menu options. For service and installations, press 1. For sales, press 2. For accounts and purchasing, press 3.\n\nFor all other inquiries, press 4. Thank you for calling United Safety and Survivability Corporation. Please listen carefully to our menu options. For service and installations, press 1. For sales, press 2.\n\nFor accounts and purchasing, press 3. For all other inquiries, press 4. Hi, and welcome to United Safety. All our lines are currently busy. Please hold, and we will be with you shortly.\n\nThank you for calling United Safety and Survivability Corp Good Good morning. United Safety. Marie speaking. One moment. This line is busy.\n\nPlease leave your message after the tone.","paragraphs":[{"sentences":[{"text":"Thank you for calling United Safety and Survivability Corporation.","start":0.32,"end":4.1,"sentiment":"positive","sentiment_score":0.34431549575593734},{"text":"Please listen carefully to our menu options.","start":4.7999997,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.06541817209550313},{"text":"For service and installations, press 1.","start":7.8399997,"end":10.98,"sentiment":"neutral","sentiment_score":0.020238974907745916},{"text":"For sales, press 2.","start":11.2,"end":13.535,"sentiment":"neutral","sentiment_score":0.02291179448366165},{"text":"For accounts and purchasing, press 3.","start":13.535,"end":16.195,"sentiment":"neutral","sentiment_score":0.016304682785024244}],"sentiment":"neutral","sentiment_score":0.1208648684551008,"num_words":32,"start":0.32,"end":16.195},{"sentences":[{"text":"For all other inquiries, press 4.","start":16.575,"end":18.995,"sentiment":"neutral","sentiment_score":0.015083391374597946},{"text":"Thank you for calling United Safety and Survivability Corporation.","start":29.39,"end":33.09,"sentiment":"neutral","sentiment_score":0.08917441426051988},{"text":"Please listen carefully to our menu options.","start":33.870003,"end":36.370003,"sentiment":"neutral","sentiment_score":0.019553105745996748},{"text":"For service and installations, press 1.","start":36.975,"end":40.035,"sentiment":"neutral","sentiment_score":0.006925024480248491},{"text":"For sales, press 2.","start":40.335,"end":42.195,"sentiment":"neutral","sentiment_score":0.008319077547639608}],"sentiment":"neutral","sentiment_score":0.03452400855894666,"num_words":32,"start":16.575,"end":42.195},{"sentences":[{"text":"For accounts and purchasing, press 3.","start":42.574997,"end":45.315,"sentiment":"neutral","sentiment_score":0.007135577034205198},{"text":"For all other inquiries, press 4.","start":45.614998,"end":48.114998,"sentiment":"neutral","sentiment_score":0.009076638690506419},{"text":"Hi, and welcome to United Safety.","start":52.989998,"end":54.989998,"sentiment":"neutral","sentiment_score":0.07408367035289605},{"text":"All our lines are currently busy.","start":54.989998,"end":56.69,"sentiment":"negative","sentiment_score":-0.3895839850107829},{"text":"Please hold, and we will be with you shortly.","start":56.75,"end":58.93,"sentiment":"neutral","sentiment_score":-0.1336573242313332}],"sentiment":"neutral","sentiment_score":-0.09086801550548637,"num_words":33,"start":42.574997,"end":58.93},{"sentences":[{"text":"Thank you for calling United Safety and Survivability Corp Good Good morning.","start":69.565,"end":75.22,"sentiment":"neutral","sentiment_score":0.32737890630960464},{"text":"United Safety.","start":75.22,"end":75.86,"sentiment":"neutral","sentiment_score":0.2213563174009323},{"text":"Marie speaking.","start":75.86,"end":76.68,"sentiment":"neutral","sentiment_score":0.22835008800029755},{"text":"One moment.","start":82.020004,"end":82.76,"sentiment":"neutral","sentiment_score":0.07472490519285202},{"text":"This line is busy.","start":94.854996,"end":96.155,"sentiment":"neutral","sentiment_score":-0.3174983486533165}],"sentiment":"neutral","sentiment_score":0.16851891374046152,"num_words":22,"start":69.565,"end":96.155},{"sentences":[{"text":"Please leave your message after the tone.","start":96.215,"end":98.55499,"sentiment":"neutral","sentiment_score":-0.1660829335451126}],"sentiment":"neutral","sentiment_score":-0.1660829335451126,"num_words":7,"start":96.215,"end":98.55499}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling United Safety and Survivability Corporation. Please listen carefully to our menu options. For service and installations, press 1. For sales, press 2. For accounts and purchasing, press 3.\n\nFor all other inquiries, press 4. Thank you for calling United Safety and Survivability Corporation. Please listen carefully to our menu options. For service and installations, press 1. For sales, press 2.\n\nFor accounts and purchasing, press 3. For all other inquiries, press 4. Hi, and welcome to United Safety. All our lines are currently busy. Please hold, and we will be with you shortly.\n\nThank you for calling United Safety and Survivability Corp Good Good morning. United Safety. Marie speaking.\n\nChannel 0: Yes. Good morning. I'm looking for Ahmed.\n\nChannel 1: One moment.\n\nChannel 0: Thank you.\n\nChannel 1: This line is busy. Please leave your message after the tone.","paragraphs":[{"sentences":[{"text":"Thank you for calling United Safety and Survivability Corporation.","start":0.32,"end":4.1,"sentiment":"positive","sentiment_score":0.34431549575593734},{"text":"Please listen carefully to our menu options.","start":4.7999997,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.06541817209550313},{"text":"For service and installations, press 1.","start":7.8399997,"end":10.98,"sentiment":"neutral","sentiment_score":0.020238974907745916},{"text":"For sales, press 2.","start":11.2,"end":13.535,"sentiment":"neutral","sentiment_score":0.02291179448366165},{"text":"For accounts and purchasing, press 3.","start":13.535,"end":16.195,"sentiment":"neutral","sentiment_score":0.016304682785024244}],"sentiment":"neutral","sentiment_score":0.1208648684551008,"channel":1,"num_words":32,"start":0.32,"end":16.195},{"sentences":[{"text":"For all other inquiries, press 4.","start":16.575,"end":18.995,"sentiment":"neutral","sentiment_score":0.015083391374597946},{"text":"Thank you for calling United Safety and Survivability Corporation.","start":29.39,"end":33.09,"sentiment":"neutral","sentiment_score":0.08917441426051988},{"text":"Please listen carefully to our menu options.","start":33.870003,"end":36.370003,"sentiment":"neutral","sentiment_score":0.019553105745996748},{"text":"For service and installations, press 1.","start":36.975,"end":40.035,"sentiment":"neutral","sentiment_score":0.006925024480248491},{"text":"For sales, press 2.","start":40.335,"end":42.195,"sentiment":"neutral","sentiment_score":0.008319077547639608}],"sentiment":"neutral","sentiment_score":0.03452400855894666,"channel":1,"num_words":32,"start":16.575,"end":42.195},{"sentences":[{"text":"For accounts and purchasing, press 3.","start":42.574997,"end":45.315,"sentiment":"neutral","sentiment_score":0.007135577034205198},{"text":"For all other inquiries, press 4.","start":45.614998,"end":48.114998,"sentiment":"neutral","sentiment_score":0.009076638690506419},{"text":"Hi, and welcome to United Safety.","start":52.989998,"end":54.989998,"sentiment":"neutral","sentiment_score":0.07408367035289605},{"text":"All our lines are currently busy.","start":54.989998,"end":56.69,"sentiment":"negative","sentiment_score":-0.3895839850107829},{"text":"Please hold, and we will be with you shortly.","start":56.75,"end":58.93,"sentiment":"neutral","sentiment_score":-0.1336573242313332}],"sentiment":"neutral","sentiment_score":-0.09086801550548637,"channel":1,"num_words":33,"start":42.574997,"end":58.93},{"sentences":[{"text":"Thank you for calling United Safety and Survivability Corp Good Good morning.","start":69.565,"end":75.22,"sentiment":"neutral","sentiment_score":0.32737890630960464},{"text":"United Safety.","start":75.22,"end":75.86,"sentiment":"neutral","sentiment_score":0.2213563174009323},{"text":"Marie speaking.","start":75.86,"end":76.68,"sentiment":"neutral","sentiment_score":0.22835008800029755}],"sentiment":"neutral","sentiment_score":0.3017474804073572,"channel":1,"num_words":16,"start":69.565,"end":76.68},{"sentences":[{"text":"Yes.","start":77.465004,"end":77.945,"sentiment":"neutral","sentiment_score":0.13543690741062164},{"text":"Good morning.","start":77.945,"end":78.585,"sentiment":"neutral","sentiment_score":0.2670689821243286},{"text":"I'm looking for Ahmed.","start":78.585,"end":79.885,"sentiment":"neutral","sentiment_score":0.09124163910746574}],"sentiment":"neutral","sentiment_score":0.1477916325841631,"channel":0,"num_words":7,"start":77.465004,"end":79.885},{"sentences":[{"text":"One moment.","start":82.020004,"end":82.76,"sentiment":"neutral","sentiment_score":0.07472490519285202}],"sentiment":"neutral","sentiment_score":0.07472490519285202,"channel":1,"num_words":2,"start":82.020004,"end":82.76},{"sentences":[{"text":"Thank you.","start":83.520004,"end":84.340004,"sentiment":"neutral","sentiment_score":0.09322147443890572}],"sentiment":"neutral","sentiment_score":0.09322147443890572,"channel":0,"num_words":2,"start":83.520004,"end":84.340004},{"sentences":[{"text":"This line is busy.","start":94.854996,"end":96.155,"sentiment":"neutral","sentiment_score":-0.3174983486533165},{"text":"Please leave your message after the tone.","start":96.215,"end":98.55499,"sentiment":"neutral","sentiment_score":-0.1660829335451126}],"sentiment":"neutral","sentiment_score":-0.22114308449355038,"channel":1,"num_words":11,"start":94.854996,"end":98.55499}]},"summary":{"result":"success","short":"The customer calls United Safety and Sur tacky Corporation and is prompted to select menu options. They are put on hold and repeatedly told that the line is busy and to leave a message after the tone. The representative's name is Marie."},"intents":{"segments":[{"text":"Thank you for calling United Safety and Survivability Corporation. Please listen carefully to our menu options. For service and installations, press 1. For sales, press 2. For accounts and purchasing, press 3. For all other inquiries, press 4. Thank you for calling United Safety and Survivability Corporation. Please listen carefully to our menu options. For service and installations, press 1. For sales, press 2. For accounts and purchasing, press 3. For all other inquiries, press 4. Hi, and welcome to United Safety.","start_word":1,"end_word":82,"intents":[{"intent":"Guide callers","confidence_score":0.36409873}]}]},"sentiments":{"segments":[{"text":"Thank you for calling United Safety and Survivability Corporation.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.34439191222190857},{"text":"Please listen carefully to our menu options. For service and installations, press 1. For sales, press 2. For accounts and purchasing, press 3. For all other inquiries, press 4. Thank you for calling United Safety and Survivability Corporation. Please listen carefully to our menu options. For service and installations, press 1. For sales, press 2. For accounts and purchasing, press 3. For all other inquiries, press 4. Hi, and welcome to United Safety.","start_word":9,"end_word":81,"sentiment":"neutral","sentiment_score":0.03307393938302994},{"text":"All our lines are currently busy.","start_word":82,"end_word":87,"sentiment":"negative","sentiment_score":-0.3916561305522918},{"text":"Please hold, and we will be with you shortly.","start_word":88,"end_word":96,"sentiment":"neutral","sentiment_score":-0.1334947943687439},{"text":"Thank you for calling United Safety and Survivability Corp Good Good morning.","start_word":97,"end_word":108,"sentiment":"positive","sentiment_score":0.34055858850479126},{"text":"United Safety. Marie speaking. Yes. Good morning. I'm looking for Ahmed. One moment. Thank you. This line is busy. Please leave your message after the tone.","start_word":109,"end_word":134,"sentiment":"neutral","sentiment_score":0.019904419779777527}],"average":{"sentiment":"neutral","sentiment_score":0.05104715122896082}}}}