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Yeah.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.019354427233338356},{"text":"From where?","start":8.24,"end":8.98,"sentiment":"neutral","sentiment_score":0.05044275335967541},{"text":"Yeah.","start":11.5199995,"end":12.0,"sentiment":"neutral","sentiment_score":0.08690817654132843},{"text":"Yeah.","start":12.0,"end":12.435,"sentiment":"neutral","sentiment_score":0.09732714295387268},{"text":"Yeah.","start":12.755,"end":12.915,"sentiment":"neutral","sentiment_score":0.12136287987232208}],"sentiment":"neutral","sentiment_score":0.07097302222003539,"num_words":6,"start":0.24,"end":12.915},{"sentences":[{"text":"It's Michael.","start":12.915,"end":13.655001,"sentiment":"neutral","sentiment_score":0.14302731305360794},{"text":"Yep.","start":24.435001,"end":24.935001,"sentiment":"neutral","sentiment_score":0.10651292651891708},{"text":"No.","start":25.795,"end":25.955,"sentiment":"neutral","sentiment_score":-0.14241892099380493},{"text":"I'm using my own.","start":25.955,"end":27.03,"sentiment":"neutral","sentiment_score":-0.11151057481765747},{"text":"Yep.","start":31.51,"end":32.010002,"sentiment":"neutral","sentiment_score":0.1393098533153534}],"sentiment":"neutral","sentiment_score":-0.006287090480327606,"num_words":9,"start":12.915,"end":32.010002},{"sentences":[{"text":"Alright.","start":38.71,"end":39.03,"sentiment":"neutral","sentiment_score":0.2736648917198181},{"text":"Thank you.","start":39.03,"end":39.644936,"sentiment":"positive","sentiment_score":0.5001613199710846},{"text":"Yeah.","start":42.844936,"end":43.344936,"sentiment":"neutral","sentiment_score":0.13967350125312805}],"sentiment":"positive","sentiment_score":0.35341525822877884,"num_words":4,"start":38.71,"end":43.344936}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Good morning. This is Maureen from Ertle tech support. Am I speaking with Michael\n\nChannel 1: From where?\n\nChannel 0: from Ertle Australia?\n\nChannel 1: Yeah. Yeah. Yeah. It's\n\nChannel 0: Yeah.\n\nChannel 1: Michael.\n\nChannel 0: Just, yeah, just wanted to update you that we have successfully activated the service under Linham Networks. I just wanted to confirm if you're using your own router or you need to\n\nChannel 1: Yep.\n\nChannel 0: get a new one.\n\nChannel 1: No. I'm using my own.\n\nChannel 0: Okay. I'm going to send you an email instruction as well on how to\n\nChannel 1: Yep.\n\nChannel 0: set up your own router, but I can also walk you through via phone. Just give us a callback if you run into any issues.\n\nChannel 1: Alright. Thank you.\n\nChannel 0: Okay. You're welcome. Bye. Have a great day.\n\nChannel 1: Yeah.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.019354427233338356}],"sentiment":"neutral","sentiment_score":0.019354427233338356,"channel":1,"num_words":1,"start":0.24,"end":0.74},{"sentences":[{"text":"Yes.","start":1.68,"end":2.0,"sentiment":"neutral","sentiment_score":0.09304912388324738},{"text":"Hello.","start":2.0,"end":2.5,"sentiment":"neutral","sentiment_score":0.11049742251634598},{"text":"Good morning.","start":2.96,"end":3.6,"sentiment":"positive","sentiment_score":0.3732585906982422},{"text":"This is Maureen from Ertle tech support.","start":3.6,"end":6.02,"sentiment":"neutral","sentiment_score":0.19063596853188106},{"text":"Am I speaking with Michael","start":6.08,"end":7.46,"sentiment":"neutral","sentiment_score":0.06838273480534554}],"sentiment":"neutral","sentiment_score":0.1641518238466233,"channel":0,"num_words":16,"start":1.68,"end":7.46},{"sentences":[{"text":"From 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yeah, just wanted to update you that we have successfully activated the service under Linham Networks.","start":13.344999,"end":20.785,"sentiment":"positive","sentiment_score":0.3959872091517729},{"text":"I just wanted to confirm if you're using your own router or you need to","start":20.785,"end":24.465,"sentiment":"neutral","sentiment_score":0.1070164273182551}],"sentiment":"neutral","sentiment_score":0.26053215516731143,"channel":0,"num_words":32,"start":13.344999,"end":24.465},{"sentences":[{"text":"Yep.","start":24.435001,"end":24.935001,"sentiment":"neutral","sentiment_score":0.10651292651891708}],"sentiment":"neutral","sentiment_score":0.10651292651891708,"channel":1,"num_words":1,"start":24.435001,"end":24.935001},{"sentences":[{"text":"get a new 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She sent an email and instructed Michael to set up his own router, but offered to walk him through setting it up over the phone if he had any issues. She said she will also send an email instruction and asked Michael to call back if he runs into any issues."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.07430032640695572},{"text":"Good morning.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.3628459870815277},{"text":"This is Maureen from Ertle tech support. Am I speaking with Michael From where? from Ertle Australia? Yeah. Yeah. Yeah. It's Yeah. Michael.","start_word":5,"end_word":27,"sentiment":"neutral","sentiment_score":0.12000617384910583},{"text":"Just, yeah, just wanted to update you that we have successfully activated the service under Linham Networks.","start_word":28,"end_word":44,"sentiment":"positive","sentiment_score":0.3869297206401825},{"text":"I just wanted to confirm if you're using your own router or you need to Yep. get a new one. No. I'm using my own. Okay. I'm going to send you an email instruction as well on how to Yep. set up your own router, but I can also walk you through via phone. Just give us a callback if you run into any issues. Alright.","start_word":45,"end_word":110,"sentiment":"neutral","sentiment_score":0.10128015279769896},{"text":"Thank you.","start_word":111,"end_word":112,"sentiment":"positive","sentiment_score":0.48615485429763794},{"text":"Okay.","start_word":113,"end_word":113,"sentiment":"neutral","sentiment_score":0.33025115728378296},{"text":"You're welcome. Bye. Have a great day.","start_word":114,"end_word":120,"sentiment":"positive","sentiment_score":0.5766767263412476},{"text":"Yeah.","start_word":121,"end_word":121,"sentiment":"neutral","sentiment_score":0.20852556824684143}],"average":{"sentiment":"neutral","sentiment_score":0.19142125727056147}}}}