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you.","start":68.49494,"end":69.23494,"sentiment":"positive","sentiment_score":0.4622321128845215}],"sentiment":"neutral","sentiment_score":0.3046393447688648,"channel":1,"num_words":7,"start":67.29494,"end":69.23494},{"sentences":[{"text":"Yes.","start":69.68,"end":69.92,"sentiment":"neutral","sentiment_score":0.1848423331975937},{"text":"Bye.","start":69.92,"end":70.42,"sentiment":"neutral","sentiment_score":0.14052098989486694}],"sentiment":"neutral","sentiment_score":0.16268166154623032,"channel":0,"num_words":2,"start":69.68,"end":70.42}]},"summary":{"result":"success","short":"A representative from Tech Home calls a customer named Anthony regarding his inquiry for Meraki SIM Trade. The representative informs Anthony that the tray is currently out of stock and will take around 35 days to come back in stock. They discuss the cost and the representative asks Anthony to send a request via email for the tray to be sent to him."},"intents":{"segments":[{"text":"I've been getting back to you regarding your inquiry for Meraki SIM Trade. Yep.","start_word":19,"end_word":32,"intents":[{"intent":"Request information/plans","confidence_score":7.8827156e-8}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, Anthony. Hey. Hi, Hayden. This is with Tech Home. How are you, man? Yeah.","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.1478420048952103},{"text":"Good, man. Great. I've been getting back to you regarding your inquiry for Meraki SIM Trade.","start_word":16,"end_word":31,"sentiment":"positive","sentiment_score":0.4378097355365753},{"text":"Yep. Actually, unfortunately, the tray is currently out of stock, and lead time is around thirty five days. Yep. Okay. That's alright. How much are they? Sorry? How much are they when they come back in stock? When are they going to be in stock? No. No. How much? How much? It's 25.48. For h or for the pack? Per per $3.25.48 per unit. Alright. Are you are you able to send that through to me in the email? I guess, required. Sir, I think I got your email. It's heading Yeah. dot You should deacon do. at the end. Alright. No worries. We'll send you through the information to let me know if you like to proceed and book the slots for you. Alright? Yep. Alright. Not a problem.","start_word":32,"end_word":161,"sentiment":"neutral","sentiment_score":0.018188999965786937},{"text":"Thank you.","start_word":162,"end_word":163,"sentiment":"positive","sentiment_score":0.45101043581962585},{"text":"Yes. Bye.","start_word":164,"end_word":165,"sentiment":"neutral","sentiment_score":0.18581058084964752}],"average":{"sentiment":"neutral","sentiment_score":0.07885757325187562}}}}