{"metadata":{"transaction_key":"deprecated","request_id":"019f8844-9ae9-7c93-aa14-50493d8e6025","sha256":"227e75f1cfa002b978277f8fe9fde897f20e8d68fd531d0256e9a74e1581fab6","created":"2026-07-22T05:20:26.547Z","duration":80.783936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":121,"output_tokens":67},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":137,"output_tokens":137},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":137,"output_tokens":15}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi. Yes. Good day, Kia. I was trying to get a hold of Jeremy Santiago. Oh, I'm oh, I'm sorry. I wasn't updated on that. But, yeah, thank you for this detail. You have a great day.","confidence":0.99121094,"words":[{"word":"oh","start":56.12,"end":56.359997,"confidence":0.98876953,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.17341963946819303},{"word":"hi","start":56.359997,"end":56.68,"confidence":0.9951172,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.1608220785856247},{"word":"yes","start":56.68,"end":57.18,"confidence":0.9970703,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.23658445477485657},{"word":"good","start":57.239998,"end":57.559998,"confidence":0.7192383,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4426216185092926},{"word":"day","start":57.559998,"end":57.719997,"confidence":0.9758301,"punctuated_word":"day,","sentiment":"positive","sentiment_score":0.4696071147918701},{"word":"kia","start":57.719997,"end":58.219997,"confidence":0.7477214,"punctuated_word":"Kia.","sentiment":"positive","sentiment_score":0.4061208963394165},{"word":"i","start":58.68,"end":58.839996,"confidence":0.90478516,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.12909412384033203},{"word":"was","start":58.839996,"end":59.339996,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.0896201878786087},{"word":"trying","start":59.399998,"end":59.64,"confidence":0.9560547,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.08098804950714111},{"word":"to","start":59.64,"end":59.719997,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.077619768679142},{"word":"get","start":59.719997,"end":59.879997,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.04687465354800224},{"word":"a","start":59.879997,"end":59.96,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06869432330131531},{"word":"hold","start":59.96,"end":60.28,"confidence":0.59228516,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":0.05933789908885956},{"word":"of","start":60.28,"end":60.519997,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.08662894368171692},{"word":"jeremy","start":60.519997,"end":60.92,"confidence":0.99609375,"punctuated_word":"Jeremy","sentiment":"neutral","sentiment_score":0.0777798742055893},{"word":"santiago","start":60.92,"end":61.42,"confidence":0.95947266,"punctuated_word":"Santiago.","sentiment":"neutral","sentiment_score":0.0807405337691307},{"word":"oh","start":67.875,"end":68.275,"confidence":0.9602051,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.04578493908047676},{"word":"i'm","start":68.275,"end":68.775,"confidence":0.99609375,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.06304608285427094},{"word":"oh","start":69.395004,"end":69.635,"confidence":0.94433594,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.052672501653432846},{"word":"i'm","start":69.635,"end":69.875,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0876237004995346},{"word":"sorry","start":69.875,"end":70.195,"confidence":0.99609375,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.09586337953805923},{"word":"i","start":70.195,"end":70.275,"confidence":0.6533203,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.127015620470047},{"word":"wasn't","start":70.275,"end":70.595,"confidence":0.9995117,"punctuated_word":"wasn't","sentiment":"neutral","sentiment_score":-0.10151388496160509},{"word":"updated","start":70.595,"end":71.075,"confidence":0.9980469,"punctuated_word":"updated","sentiment":"neutral","sentiment_score":-0.1399007886648178},{"word":"on","start":71.075,"end":71.235,"confidence":0.97314453,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.09242937713861464},{"word":"that","start":71.235,"end":71.475,"confidence":0.76416016,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.12753216922283173},{"word":"but","start":71.475,"end":71.795,"confidence":0.8210449,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":0.00473785400390625},{"word":"yeah","start":72.035,"end":72.355,"confidence":0.520874,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.02329113520681858},{"word":"thank","start":72.355,"end":72.595,"confidence":0.9248047,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.37342801690101624},{"word":"you","start":72.595,"end":72.755,"confidence":0.5830078,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5438440442085266},{"word":"for","start":72.755,"end":72.995,"confidence":0.99121094,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6404860615730286},{"word":"this","start":72.995,"end":73.155,"confidence":0.9770508,"punctuated_word":"this","sentiment":"positive","sentiment_score":0.6696280241012573},{"word":"detail","start":73.155,"end":73.635,"confidence":0.9970703,"punctuated_word":"detail.","sentiment":"positive","sentiment_score":0.5570409893989563},{"word":"you","start":73.635,"end":73.795,"confidence":0.99902344,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.6379613280296326},{"word":"have","start":73.795,"end":73.955,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.6724892854690552},{"word":"a","start":73.955,"end":74.035,"confidence":0.9941406,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6297791004180908},{"word":"great","start":74.035,"end":74.195,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.647010087966919},{"word":"day","start":74.195,"end":74.695,"confidence":0.9995117,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.5539692640304565}],"paragraphs":{"transcript":"\nOh, hi. Yes. Good day, Kia. I was trying to get a hold of Jeremy Santiago. Oh, I'm oh, I'm sorry.\n\nI wasn't updated on that. But, yeah, thank you for this detail. You have a great day.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":56.12,"end":56.68,"sentiment":"neutral","sentiment_score":0.16712085902690887},{"text":"Yes.","start":56.68,"end":57.18,"sentiment":"neutral","sentiment_score":0.23658445477485657},{"text":"Good day, Kia.","start":57.239998,"end":58.219997,"sentiment":"positive","sentiment_score":0.43944987654685974},{"text":"I was trying to get a hold of Jeremy Santiago.","start":58.68,"end":61.42,"sentiment":"neutral","sentiment_score":0.07973783574998379},{"text":"Oh, I'm oh, I'm sorry.","start":67.875,"end":70.195,"sentiment":"neutral","sentiment_score":-0.06899812072515488}],"sentiment":"neutral","sentiment_score":0.1115030264925389,"num_words":21,"start":56.12,"end":70.195},{"sentences":[{"text":"I wasn't updated on that.","start":70.195,"end":71.475,"sentiment":"neutral","sentiment_score":-0.11767836809158325},{"text":"But, yeah, thank you for this detail.","start":71.475,"end":73.635,"sentiment":"positive","sentiment_score":0.40177944648478714},{"text":"You have a great day.","start":73.635,"end":74.695,"sentiment":"positive","sentiment_score":0.6282418131828308}],"sentiment":"neutral","sentiment_score":0.31560431475586753,"num_words":17,"start":70.195,"end":74.695}]}}]},{"alternatives":[{"transcript":"Aero Healthcare. This call is recorded for quality and training purposes. We will be with you shortly. Thank you for calling Airo Healthcare. Josana speaking. Oh, I do apologize, but Jeremy sent the letter left the company quite some time ago. That's okay. No. That's no problem. You too. Thank you.","confidence":0.9975586,"words":[{"word":"aero","start":0.32,"end":0.64,"confidence":0.6191406,"punctuated_word":"Aero","sentiment":"neutral","sentiment_score":0.012220506556332111},{"word":"healthcare","start":0.64,"end":1.14,"confidence":0.892334,"punctuated_word":"Healthcare.","sentiment":"neutral","sentiment_score":0.002444570418447256},{"word":"this","start":1.68,"end":1.92,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.004823366180062294},{"word":"call","start":1.92,"end":2.08,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.008162366226315498},{"word":"is","start":2.08,"end":2.32,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.004856283776462078},{"word":"recorded","start":2.32,"end":2.8,"confidence":1.0,"punctuated_word":"recorded","sentiment":"neutral","sentiment_score":0.010123513638973236},{"word":"for","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.007643572054803371},{"word":"quality","start":2.96,"end":3.28,"confidence":1.0,"punctuated_word":"quality","sentiment":"neutral","sentiment_score":0.012526845559477806},{"word":"and","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.01608075201511383},{"word":"training","start":3.52,"end":3.9199998,"confidence":1.0,"punctuated_word":"training","sentiment":"neutral","sentiment_score":0.01241687685251236},{"word":"purposes","start":3.9199998,"end":4.42,"confidence":1.0,"punctuated_word":"purposes.","sentiment":"neutral","sentiment_score":0.02101336047053337},{"word":"we","start":5.04,"end":5.2,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.04945771023631096},{"word":"will","start":5.2,"end":5.3599997,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.05974825471639633},{"word":"be","start":5.3599997,"end":5.52,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.06187849119305611},{"word":"with","start":5.52,"end":5.68,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07072269171476364},{"word":"you","start":5.68,"end":5.92,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07407143712043762},{"word":"shortly","start":5.92,"end":6.42,"confidence":1.0,"punctuated_word":"shortly.","sentiment":"neutral","sentiment_score":0.08720101416110992},{"word":"thank","start":52.59,"end":52.829998,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6045972108840942},{"word":"you","start":52.829998,"end":52.989998,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5058643221855164},{"word":"for","start":52.989998,"end":53.149998,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5172061324119568},{"word":"calling","start":53.149998,"end":53.469997,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.4749411344528198},{"word":"airo","start":53.469997,"end":53.629997,"confidence":0.291687,"punctuated_word":"Airo","sentiment":"positive","sentiment_score":0.39674150943756104},{"word":"healthcare","start":53.629997,"end":54.03,"confidence":0.8718262,"punctuated_word":"Healthcare.","sentiment":"positive","sentiment_score":0.4754551649093628},{"word":"josana","start":54.03,"end":54.53,"confidence":0.41809082,"punctuated_word":"Josana","sentiment":"neutral","sentiment_score":0.32444217801094055},{"word":"speaking","start":54.59,"end":55.09,"confidence":0.99560547,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.2563282251358032},{"word":"oh","start":62.589996,"end":62.75,"confidence":0.95874023,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.03640444576740265},{"word":"i","start":62.75,"end":62.91,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08629034459590912},{"word":"do","start":62.91,"end":63.07,"confidence":0.99609375,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.0843542069196701},{"word":"apologize","start":63.07,"end":63.469997,"confidence":0.70288086,"punctuated_word":"apologize,","sentiment":"neutral","sentiment_score":-0.11868348717689514},{"word":"but","start":63.469997,"end":63.71,"confidence":0.9951172,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.11833292990922928},{"word":"jeremy","start":63.71,"end":63.949997,"confidence":0.9428711,"punctuated_word":"Jeremy","sentiment":"neutral","sentiment_score":-0.1408175826072693},{"word":"sent","start":63.949997,"end":64.19,"confidence":0.3557129,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.19047898054122925},{"word":"the","start":64.19,"end":64.27,"confidence":0.33203125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.20784200727939608},{"word":"letter","start":64.27,"end":64.59,"confidence":0.26049805,"punctuated_word":"letter","sentiment":"neutral","sentiment_score":-0.17932800948619845},{"word":"left","start":64.59,"end":64.83,"confidence":0.27294922,"punctuated_word":"left","sentiment":"neutral","sentiment_score":-0.21182531118392944},{"word":"the","start":64.83,"end":64.99,"confidence":0.92578125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.21528282761573792},{"word":"company","start":64.99,"end":65.31,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":-0.19939419627189636},{"word":"quite","start":65.31,"end":65.549995,"confidence":0.9980469,"punctuated_word":"quite","sentiment":"neutral","sentiment_score":-0.17586489021778107},{"word":"some","start":65.549995,"end":65.79,"confidence":0.99316406,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.19912900030612943},{"word":"time","start":65.79,"end":65.95,"confidence":0.99902344,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.14954067766666412},{"word":"ago","start":65.95,"end":66.315,"confidence":0.96728516,"punctuated_word":"ago.","sentiment":"neutral","sentiment_score":-0.16346494853496552},{"word":"that's","start":72.315,"end":72.555,"confidence":0.85253906,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.17280614376068115},{"word":"okay","start":72.555,"end":73.055,"confidence":0.9975586,"punctuated_word":"okay.","sentiment":"positive","sentiment_score":0.3581717014312744},{"word":"no","start":74.395004,"end":74.555,"confidence":0.9946289,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.19386501610279083},{"word":"that's","start":74.555,"end":74.715004,"confidence":0.99853516,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.26066920161247253},{"word":"no","start":74.715004,"end":74.955,"confidence":0.89453125,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.22325828671455383},{"word":"problem","start":74.955,"end":75.195,"confidence":0.9914551,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.2953842282295227},{"word":"you","start":75.195,"end":75.435005,"confidence":0.9921875,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.27370521426200867},{"word":"too","start":75.435005,"end":75.675,"confidence":0.9975586,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.264560341835022},{"word":"thank","start":75.675,"end":75.915,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4697330594062805},{"word":"you","start":75.915,"end":76.415,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2728610038757324}],"paragraphs":{"transcript":"\nAero Healthcare. This call is recorded for quality and training purposes. We will be with you shortly. Thank you for calling Airo Healthcare. Josana speaking.\n\nOh, I do apologize, but Jeremy sent the letter left the company quite some time ago. That's okay. No. That's no problem. You too.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Aero Healthcare.","start":0.32,"end":1.14,"sentiment":"neutral","sentiment_score":0.007332538487389684},{"text":"This call is recorded for quality and training purposes.","start":1.68,"end":4.42,"sentiment":"neutral","sentiment_score":0.010849659641583761},{"text":"We will be with you shortly.","start":5.04,"end":6.42,"sentiment":"neutral","sentiment_score":0.06717993319034576},{"text":"Thank you for calling Airo Healthcare.","start":52.59,"end":54.03,"sentiment":"positive","sentiment_score":0.4958009123802185},{"text":"Josana speaking.","start":54.03,"end":55.09,"sentiment":"neutral","sentiment_score":0.2903852015733719}],"sentiment":"neutral","sentiment_score":0.1628386996127665,"num_words":25,"start":0.32,"end":55.09},{"sentences":[{"text":"Oh, I do apologize, but Jeremy sent the letter left the company quite some time ago.","start":62.589996,"end":66.315,"sentiment":"neutral","sentiment_score":-0.15481461538001895},{"text":"That's okay.","start":72.315,"end":73.055,"sentiment":"neutral","sentiment_score":0.2654889225959778},{"text":"No.","start":74.395004,"end":74.555,"sentiment":"neutral","sentiment_score":0.19386501610279083},{"text":"That's no problem.","start":74.555,"end":75.195,"sentiment":"neutral","sentiment_score":0.25977057218551636},{"text":"You too.","start":75.195,"end":75.675,"sentiment":"neutral","sentiment_score":0.2691327780485153}],"sentiment":"neutral","sentiment_score":-0.01810890467216571,"num_words":24,"start":62.589996,"end":75.675},{"sentences":[{"text":"Thank you.","start":75.675,"end":76.415,"sentiment":"positive","sentiment_score":0.37129703164100647}],"sentiment":"positive","sentiment_score":0.37129703164100647,"num_words":2,"start":75.675,"end":76.415}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Aero Healthcare. This call is recorded for quality and training purposes. We will be with you shortly. Thank you for calling Airo Healthcare. Josana speaking.\n\nChannel 0: Oh, hi. Yes. Good day, Kia. I was trying to get a hold of Jeremy Santiago.\n\nChannel 1: Oh, I do apologize, but Jeremy sent the letter left the company quite some time ago.\n\nChannel 0: Oh, I'm oh, I'm sorry. I wasn't updated on that. But, yeah,\n\nChannel 1: That's\n\nChannel 0: thank\n\nChannel 1: okay.\n\nChannel 0: you for this detail. You have a great day.\n\nChannel 1: No. That's no problem. You too. Thank you.","paragraphs":[{"sentences":[{"text":"Aero Healthcare.","start":0.32,"end":1.14,"sentiment":"neutral","sentiment_score":0.007332538487389684},{"text":"This call is recorded for quality and training purposes.","start":1.68,"end":4.42,"sentiment":"neutral","sentiment_score":0.010849659641583761},{"text":"We will be with you shortly.","start":5.04,"end":6.42,"sentiment":"neutral","sentiment_score":0.06717993319034576},{"text":"Thank you for calling Airo Healthcare.","start":52.59,"end":54.03,"sentiment":"positive","sentiment_score":0.4958009123802185},{"text":"Josana speaking.","start":54.03,"end":55.09,"sentiment":"neutral","sentiment_score":0.2903852015733719}],"sentiment":"neutral","sentiment_score":0.1628386996127665,"channel":1,"num_words":25,"start":0.32,"end":55.09},{"sentences":[{"text":"Oh, hi.","start":56.12,"end":56.68,"sentiment":"neutral","sentiment_score":0.16712085902690887},{"text":"Yes.","start":56.68,"end":57.18,"sentiment":"neutral","sentiment_score":0.23658445477485657},{"text":"Good day, Kia.","start":57.239998,"end":58.219997,"sentiment":"positive","sentiment_score":0.43944987654685974},{"text":"I was trying to get a hold of Jeremy Santiago.","start":58.68,"end":61.42,"sentiment":"neutral","sentiment_score":0.07973783574998379}],"sentiment":"neutral","sentiment_score":0.1679096349980682,"channel":0,"num_words":16,"start":56.12,"end":61.42},{"sentences":[{"text":"Oh, I do apologize, but Jeremy sent the letter left the company quite some time ago.","start":62.589996,"end":66.315,"sentiment":"neutral","sentiment_score":-0.15481461538001895}],"sentiment":"neutral","sentiment_score":-0.15481461538001895,"channel":1,"num_words":16,"start":62.589996,"end":66.315},{"sentences":[{"text":"Oh, I'm oh, I'm sorry.","start":67.875,"end":70.195,"sentiment":"neutral","sentiment_score":-0.06899812072515488},{"text":"I wasn't updated on that.","start":70.195,"end":71.475,"sentiment":"neutral","sentiment_score":-0.11767836809158325},{"text":"But, yeah,","start":71.475,"end":72.355,"sentiment":"neutral","sentiment_score":0.014014494605362415}],"sentiment":"neutral","sentiment_score":-0.07544612123941381,"channel":0,"num_words":12,"start":67.875,"end":72.355},{"sentences":[{"text":"That's","start":72.315,"end":72.555,"sentiment":"neutral","sentiment_score":0.17280614376068115}],"sentiment":"neutral","sentiment_score":0.17280614376068115,"channel":1,"num_words":1,"start":72.315,"end":72.555},{"sentences":[{"text":"thank","start":72.355,"end":72.595,"sentiment":"positive","sentiment_score":0.37342801690101624}],"sentiment":"positive","sentiment_score":0.37342801690101624,"channel":0,"num_words":1,"start":72.355,"end":72.595},{"sentences":[{"text":"okay.","start":72.555,"end":73.055,"sentiment":"positive","sentiment_score":0.3581717014312744}],"sentiment":"positive","sentiment_score":0.3581717014312744,"channel":1,"num_words":1,"start":72.555,"end":73.055},{"sentences":[{"text":"you for this detail.","start":72.595,"end":73.635,"sentiment":"positive","sentiment_score":0.6027497798204422},{"text":"You have a great day.","start":73.635,"end":74.695,"sentiment":"positive","sentiment_score":0.6282418131828308}],"sentiment":"positive","sentiment_score":0.6169120205773247,"channel":0,"num_words":9,"start":72.595,"end":74.695},{"sentences":[{"text":"No.","start":74.395004,"end":74.555,"sentiment":"neutral","sentiment_score":0.19386501610279083},{"text":"That's no problem.","start":74.555,"end":75.195,"sentiment":"neutral","sentiment_score":0.25977057218551636},{"text":"You too.","start":75.195,"end":75.675,"sentiment":"neutral","sentiment_score":0.2691327780485153},{"text":"Thank you.","start":75.675,"end":76.415,"sentiment":"positive","sentiment_score":0.37129703164100647}],"sentiment":"neutral","sentiment_score":0.28175454400479794,"channel":1,"num_words":8,"start":74.395004,"end":76.415}]},"summary":{"result":"success","short":"The customer calls Aero Healthcare and is directed to Josana. When the customer asks for Jeremy Santiago, Josana apologizes for not being updated on the situation and informs the customer that Jeremy has sent the letter to the company. The call ends with Josana thanking the customer for their call and wishing them a good day."},"intents":{"segments":[{"text":"I was trying to get a hold of Jeremy Santiago.","start_word":31,"end_word":40,"intents":[{"intent":"Get a call from jerry santiago","confidence_score":0.004136616}]}]},"sentiments":{"segments":[{"text":"Aero Healthcare. This call is recorded for quality and training purposes. We will be with you shortly.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.03130253031849861},{"text":"Thank you for calling Airo Healthcare.","start_word":17,"end_word":22,"sentiment":"positive","sentiment_score":0.48087525367736816},{"text":"Josana speaking. Oh, hi. Yes.","start_word":23,"end_word":27,"sentiment":"neutral","sentiment_score":0.24600645899772644},{"text":"Good day, Kia.","start_word":28,"end_word":30,"sentiment":"positive","sentiment_score":0.43336641788482666},{"text":"I was trying to get a hold of Jeremy Santiago. Oh, I do apologize, but Jeremy sent the letter left the company quite some time ago. Oh, I'm oh, I'm sorry. I wasn't updated on that. But, yeah, That's thank okay.","start_word":31,"end_word":71,"sentiment":"neutral","sentiment_score":-0.032500170171260834},{"text":"you for this detail. You have a great day.","start_word":72,"end_word":80,"sentiment":"positive","sentiment_score":0.6077498197555542},{"text":"No. That's no problem. You too.","start_word":81,"end_word":86,"sentiment":"neutral","sentiment_score":0.253326416015625},{"text":"Thank you.","start_word":87,"end_word":88,"sentiment":"positive","sentiment_score":0.42929959297180176}],"average":{"sentiment":"neutral","sentiment_score":0.14073214565750455}}}}