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there. Thanks for calling Pete's Pizzas. What can we get you started with? We've got a delicious selection of pizzas for you. Are you interested in a specific type or just a general look?\n\nSure thing. We've got margarita, pepperoni, Hawaiian, supreme, meat lovers, vegetarian, BBQ chicken, and spicy davala. Would you like to hear more about any of those options? Are you still there? Is there anything else I can help you with?\n\nGot it. So can I get you anything from that list, or are we good for today? Of course. We have margarita, pepperoni, Hawaiian, supreme, meat lovers, vegetarian BBQ chicken, and spicy diavala. Are you still there?\n\nWas there anything else you'd like to know or order today? We've got a range of soft drinks, Coke, Coke, Zeros, Sprite, and Fanta available in different sizes. Plus, there's sparkling water from San Pellegrino. Are you still there? Is there anything else I can help you with?","paragraphs":[{"sentences":[{"text":"Hi there.","start":2.32,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.3209305852651596},{"text":"Thanks for calling Pete's Pizzas.","start":2.8799999,"end":4.42,"sentiment":"positive","sentiment_score":0.6609432816505432},{"text":"What can we get you started with?","start":4.48,"end":6.2599998,"sentiment":"positive","sentiment_score":0.5265216827392578},{"text":"We've got a delicious selection of pizzas for you.","start":11.679999,"end":14.34,"sentiment":"positive","sentiment_score":0.676752852069007},{"text":"Are you interested in a specific type or just a general look?","start":14.465,"end":17.605,"sentiment":"neutral","sentiment_score":0.1798785018424193}],"sentiment":"positive","sentiment_score":0.4537584871053696,"num_words":35,"start":2.32,"end":17.605},{"sentences":[{"text":"Sure thing.","start":20.945,"end":21.505001,"sentiment":"neutral","sentiment_score":0.24929691851139069},{"text":"We've got margarita, pepperoni, Hawaiian, supreme, meat lovers, vegetarian, BBQ chicken, and spicy davala.","start":21.505001,"end":28.805,"sentiment":"neutral","sentiment_score":0.25372532648699625},{"text":"Would you like to hear more about any of those options?","start":29.09,"end":31.59,"sentiment":"neutral","sentiment_score":0.22594939849593423},{"text":"Are you still there?","start":37.81,"end":38.95,"sentiment":"neutral","sentiment_score":0.052205619402229786},{"text":"Is there anything else I can help you with?","start":39.010002,"end":41.19,"sentiment":"neutral","sentiment_score":0.10288738790485594}],"sentiment":"neutral","sentiment_score":0.19177501900121569,"num_words":40,"start":20.945,"end":41.19},{"sentences":[{"text":"Got it.","start":49.315002,"end":49.955,"sentiment":"neutral","sentiment_score":-0.043254852294921875},{"text":"So can I get you anything from that list, or are we good for today?","start":49.955,"end":53.575,"sentiment":"neutral","sentiment_score":0.013600637018680573},{"text":"Of course.","start":58.28,"end":58.94,"sentiment":"neutral","sentiment_score":0.08439472690224648},{"text":"We have margarita, pepperoni, Hawaiian, supreme, meat lovers, vegetarian BBQ chicken, and spicy diavala.","start":59.399998,"end":67.34,"sentiment":"neutral","sentiment_score":0.10770868510007858},{"text":"Are you still there?","start":74.515,"end":75.655,"sentiment":"neutral","sentiment_score":0.0572364442050457}],"sentiment":"neutral","sentiment_score":0.05467991007340921,"num_words":37,"start":49.315002,"end":75.655},{"sentences":[{"text":"Was there anything else you'd like to know or order today?","start":76.195,"end":79.015,"sentiment":"neutral","sentiment_score":0.05503659830851988},{"text":"We've got a range of soft drinks, Coke, Coke, Zeros, Sprite, and Fanta available in different sizes.","start":79.315,"end":84.51,"sentiment":"neutral","sentiment_score":0.17289907704381383},{"text":"Plus, there's sparkling water from San Pellegrino.","start":85.049995,"end":87.549995,"sentiment":"neutral","sentiment_score":0.24551831824438913},{"text":"Are you still there?","start":95.41494,"end":96.29494,"sentiment":"neutral","sentiment_score":0.105976153165102},{"text":"Is there anything else I can help you with?","start":96.29494,"end":98.15494,"sentiment":"neutral","sentiment_score":0.16104481534825432}],"sentiment":"neutral","sentiment_score":0.14867964728424946,"num_words":48,"start":76.195,"end":98.15494}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi there. Thanks for calling Pete's Pizzas. What can we get you started with?\n\nChannel 0: Hey. What business do you guys know?\n\nChannel 1: We've got a delicious selection of pizzas for you. Are you interested in a specific type or just a general look?\n\nChannel 0: Just the general.\n\nChannel 1: Sure thing. We've got margarita, pepperoni, Hawaiian, supreme, meat lovers, vegetarian, BBQ chicken, and spicy davala. Would you like to hear more about any of those options? Are you still there? Is there anything else I can help you with?\n\nChannel 0: No.\n\nChannel 1: Got it. So can I get you anything from that list, or are we good for today?\n\nChannel 0: Can you tell me again?\n\nChannel 1: Of course. We have margarita, pepperoni, Hawaiian, supreme, meat lovers, vegetarian BBQ chicken, and spicy diavala. Are you still there? Was\n\nChannel 0: What\n\nChannel 1: there anything else you'd like to know or order today? We've got a range of soft drinks, Coke, Coke, Zeros, Sprite, and Fanta available in different sizes. Plus, there's sparkling water from San Pellegrino. Are you still there? Is there anything else I can help you with?","paragraphs":[{"sentences":[{"text":"Hi there.","start":2.32,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.3209305852651596},{"text":"Thanks for calling Pete's Pizzas.","start":2.8799999,"end":4.42,"sentiment":"positive","sentiment_score":0.6609432816505432},{"text":"What can we get you started with?","start":4.48,"end":6.2599998,"sentiment":"positive","sentiment_score":0.5265216827392578}],"sentiment":"positive","sentiment_score":0.5451592398541314,"channel":1,"num_words":14,"start":2.32,"end":6.2599998},{"sentences":[{"text":"Hey.","start":7.44,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.09263435006141664},{"text":"What business do you guys know?","start":7.9199996,"end":9.62,"sentiment":"neutral","sentiment_score":0.06248738927145799}],"sentiment":"neutral","sentiment_score":0.06679409795573779,"channel":0,"num_words":7,"start":7.44,"end":9.62},{"sentences":[{"text":"We've got a delicious selection of pizzas for you.","start":11.679999,"end":14.34,"sentiment":"positive","sentiment_score":0.676752852069007},{"text":"Are you interested in a specific type or just a general look?","start":14.465,"end":17.605,"sentiment":"neutral","sentiment_score":0.1798785018424193}],"sentiment":"positive","sentiment_score":0.3928246519395283,"channel":1,"num_words":21,"start":11.679999,"end":17.605},{"sentences":[{"text":"Just the general.","start":18.145,"end":19.045,"sentiment":"neutral","sentiment_score":0.1110415148238341}],"sentiment":"neutral","sentiment_score":0.1110415148238341,"channel":0,"num_words":3,"start":18.145,"end":19.045},{"sentences":[{"text":"Sure thing.","start":20.945,"end":21.505001,"sentiment":"neutral","sentiment_score":0.24929691851139069},{"text":"We've got margarita, pepperoni, Hawaiian, supreme, meat lovers, vegetarian, BBQ chicken, and spicy davala.","start":21.505001,"end":28.805,"sentiment":"neutral","sentiment_score":0.25372532648699625},{"text":"Would you like to hear more about any of those options?","start":29.09,"end":31.59,"sentiment":"neutral","sentiment_score":0.22594939849593423},{"text":"Are you still there?","start":37.81,"end":38.95,"sentiment":"neutral","sentiment_score":0.052205619402229786},{"text":"Is there anything else I can help you with?","start":39.010002,"end":41.19,"sentiment":"neutral","sentiment_score":0.10288738790485594}],"sentiment":"neutral","sentiment_score":0.19177501900121569,"channel":1,"num_words":40,"start":20.945,"end":41.19},{"sentences":[{"text":"No.","start":44.114998,"end":44.614998,"sentiment":"neutral","sentiment_score":-0.118820920586586}],"sentiment":"neutral","sentiment_score":-0.118820920586586,"channel":0,"num_words":1,"start":44.114998,"end":44.614998},{"sentences":[{"text":"Got it.","start":49.315002,"end":49.955,"sentiment":"neutral","sentiment_score":-0.043254852294921875},{"text":"So can I get you anything from that list, or are we good for today?","start":49.955,"end":53.575,"sentiment":"neutral","sentiment_score":0.013600637018680573}],"sentiment":"neutral","sentiment_score":0.006911755922962637,"channel":1,"num_words":17,"start":49.315002,"end":53.575},{"sentences":[{"text":"Can you tell me again?","start":54.995,"end":56.214996,"sentiment":"neutral","sentiment_score":-0.011505879089236259}],"sentiment":"neutral","sentiment_score":-0.011505879089236259,"channel":0,"num_words":5,"start":54.995,"end":56.214996},{"sentences":[{"text":"Of course.","start":58.28,"end":58.94,"sentiment":"neutral","sentiment_score":0.08439472690224648},{"text":"We have margarita, pepperoni, Hawaiian, supreme, meat lovers, vegetarian BBQ chicken, and spicy diavala.","start":59.399998,"end":67.34,"sentiment":"neutral","sentiment_score":0.10770868510007858},{"text":"Are you still there?","start":74.515,"end":75.655,"sentiment":"neutral","sentiment_score":0.0572364442050457},{"text":"Was","start":76.195,"end":76.435005,"sentiment":"neutral","sentiment_score":0.03187791258096695}],"sentiment":"neutral","sentiment_score":0.09226355879079728,"channel":1,"num_words":21,"start":58.28,"end":76.435005},{"sentences":[{"text":"What","start":76.395004,"end":76.895004,"sentiment":"neutral","sentiment_score":0.043139006942510605}],"sentiment":"neutral","sentiment_score":0.043139006942510605,"channel":0,"num_words":1,"start":76.395004,"end":76.895004},{"sentences":[{"text":"there anything else you'd like to know or order today?","start":76.435005,"end":79.015,"sentiment":"neutral","sentiment_score":0.057352466881275176},{"text":"We've got a range of soft drinks, Coke, Coke, Zeros, Sprite, and Fanta available in different sizes.","start":79.315,"end":84.51,"sentiment":"neutral","sentiment_score":0.17289907704381383},{"text":"Plus, there's sparkling water from San Pellegrino.","start":85.049995,"end":87.549995,"sentiment":"neutral","sentiment_score":0.24551831824438913},{"text":"Are you still there?","start":95.41494,"end":96.29494,"sentiment":"neutral","sentiment_score":0.105976153165102},{"text":"Is there anything else I can help you with?","start":96.29494,"end":98.15494,"sentiment":"neutral","sentiment_score":0.16104481534825432}],"sentiment":"neutral","sentiment_score":0.15116479057580867,"channel":1,"num_words":47,"start":76.435005,"end":98.15494}]},"summary":{"result":"success","short":"The customer called Pete's Pizzas and spoke with an agent about their selection of pizzas and drinks. The agent offers a range of options and suggests additional drinks, including Coke, Fanta, and Sprite, in different sizes. The customer was asked if they had anything else they wanted to order and the call ended."},"intents":{"segments":[{"text":"What business do you guys know? We've got a delicious selection of pizzas for you. Are you interested in a specific type or just a general look? Just the general. Sure thing. We've got margarita, pepperoni, Hawaiian, supreme, meat lovers, vegetarian, BBQ chicken, and spicy davala. Would you like to hear more about any of those options? Are you still there?","start_word":15,"end_word":75,"intents":[{"intent":"Get information","confidence_score":0.0003077356}]},{"text":"We've got margarita, pepperoni, Hawaiian, supreme, meat lovers, vegetarian, BBQ chicken, and spicy davala. Would you like to hear more about any of those options? Are you still there?","start_word":47,"end_word":75,"intents":[{"intent":"Inquire about special items","confidence_score":0.000027509552},{"intent":"Ask about options","confidence_score":0.010282619},{"intent":"Ask about items","confidence_score":0.00993729}]},{"text":"So can I get you anything from that list, or are we good for today? Can you tell me again?","start_word":88,"end_word":107,"intents":[{"intent":"Inquire about availability","confidence_score":0.025875065}]},{"text":"We have margarita, pepperoni, Hawaiian, supreme, meat lovers, vegetarian BBQ chicken, and spicy diavala. Are you still there?","start_word":110,"end_word":127,"intents":[{"intent":"Confirm availability","confidence_score":0.012815229}]}]},"sentiments":{"segments":[{"text":"Hi there. Thanks for calling Pete's Pizzas. What can we get you started with?","start_word":0,"end_word":13,"sentiment":"positive","sentiment_score":0.5544407963752747},{"text":"Hey. What business do you guys know?","start_word":14,"end_word":20,"sentiment":"neutral","sentiment_score":0.07200238853693008},{"text":"We've got a delicious selection of pizzas for you.","start_word":21,"end_word":29,"sentiment":"positive","sentiment_score":0.6591978073120117},{"text":"Are you interested in a specific type or just a general look? Just the general. Sure thing. We've got margarita, pepperoni, Hawaiian, supreme, meat lovers, vegetarian, BBQ chicken, and spicy davala. Would you like to hear more about any of those options? Are you still there? Is there anything else I can help you with? No. Got it. So can I get you anything from that list, or are we good for today? Can you tell me again? Of course. We have margarita, pepperoni, Hawaiian, supreme, meat lovers, vegetarian BBQ chicken, and spicy diavala. Are you still there? Was What there anything else you'd like to know or order today? We've got a range of soft drinks, Coke, Coke, Zeros, Sprite, and Fanta available in different sizes. Plus, there's sparkling water from San Pellegrino. Are you still there? Is there anything else I can help you with?","start_word":30,"end_word":176,"sentiment":"neutral","sentiment_score":0.13981075584888458}],"average":{"sentiment":"neutral","sentiment_score":0.19560830984542615}}}}