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Hello. Good afternoon. This is Maureen from\n\nChannel 1: Jeffrey.\n\nChannel 0: Airtel tech support. Am I speaking with Gio Gioffrey Graham?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. I just wanted to check and just wanted to inform you that the router is awaiting collection already.\n\nChannel 1: Yeah. I\n\nChannel 0: Have\n\nChannel 1: got\n\nChannel 0: you\n\nChannel 1: a\n\nChannel 0: received\n\nChannel 1: message.\n\nChannel 0: your SMS message? Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Have you already picked that up or not yet?\n\nChannel 1: No. I just got the message, and I'm halfway through cooking dinner. So I have to have dinner first. I'll probably go and get it about 06:30.\n\nChannel 0: Okay. Sure. So if you need assistance on setting it up, just give us a callback so\n\nChannel 1: Yeah.\n\nChannel 0: we\n\nChannel 1: Once\n\nChannel 0: can assist\n\nChannel 1: I get it,\n\nChannel 0: you.\n\nChannel 1: I'll hook it\n\nChannel 0: Mhmm.\n\nChannel 1: up and ring ring you up. 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The representative informs the customer that the message has already been received and halfway through cooking dinner, so they need to call back for assistance setting it up. The call ends with the representative offering to call the customer back if needed."},"intents":{"segments":[{"text":"I just wanted to check and just wanted to inform you that the router is awaiting collection already. Yeah.","start_word":22,"end_word":40,"intents":[{"intent":"Schedule router collection and setup assistance","confidence_score":0.0002130673}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.10047756135463716},{"text":"Good afternoon.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.40281233191490173},{"text":"This is Maureen from Jeffrey. Airtel tech support. Am I speaking with Gio Gioffrey Graham? Yes. Yeah. I just wanted to check and just wanted to inform you that the router is awaiting collection already. Yeah. I Have got you a received message. your SMS message? Yeah. Yeah. Have you already picked that up or not yet?","start_word":5,"end_word":61,"sentiment":"neutral","sentiment_score":0.08515583723783493},{"text":"No.","start_word":62,"end_word":62,"sentiment":"negative","sentiment_score":-0.3629218935966492},{"text":"I just got the message, and I'm halfway through cooking dinner. So I have to have dinner first. I'll probably go and get it about 06:30. Okay. Sure. So if you need assistance on setting it up, just give us a callback so Yeah. we Once can assist I get it, you. I'll hook it Mhmm. up and ring ring you up. Okay? Yeah. Okay. Sure. Okay. No Thank worries. you. Bye bye.","start_word":63,"end_word":135,"sentiment":"neutral","sentiment_score":-0.001939320471137762}],"average":{"sentiment":"neutral","sentiment_score":0.03752086620138149}}}}