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But have you received our email for you to have a reference also? An email instruction on how to set up your own router? Let me just confirm if the email is correct. It's nacywalk@gmail.com. Can you kindly check your inbox or spam? Yeah. And upon checking your order, the payment has failed. So, yeah, it was declined. Yeah. This is yeah. This is from our accounts department as they are the one who is checking the transaction. So the transaction is has failed. It has it says transaction details invalid or incomplete. Yeah. So so what we're going to do now is send you an invoice then instead. Our accounts department will coordinate this about this shortly. They'll send you an invoice and an email on how to pay for the front payment. Mhmm. Yeah. That's correct. Okay. There's no other details about their order? There's no other details about the router because for us to log in to the router's interface, we need the back end sticker of it because there you'll see the password, username, and the Wi Fi network name and password. Mhmm. Okay. Sure. You mean the the username and password, the p p p o e that I sent you? Okay. I think that's a different one. That is your customer portal where you can check your Internet connection, the billing invoices. Sorry. Where did you bought the router? And there's no sticker at the back of it or underneath? Yeah. It should be at the back of the router. I mean, below the router. Can you check both sides? Okay. Yeah. So is it okay if you ask the information of the router on where did you on the store that you bought it from? Because we'll be needing that for us to log in and enter the username and password that I emailed you and texted. We'll be needing the back details of the router. So if there is no, like, a sticker at the back of it where you can see the make and model of the router, the SSID Yeah. How about the SSID? No. Is it okay if you send me a picture, reply to the email that I sent you for me to have a reference also about the router? No. Can you send me a picture of the router? Yeah. The we'll set up there. Including the router, both sides of the router. Yeah. For me to have a reference also. Oh, sure. Yeah. That's all good. I'll wait for you. K. 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Good afternoon. Am I speaking with Dennis? Hello? Yeah.\n\nSo have you received the email that we sent you, the instructions? Mhmm. But have you received our email for you to have a reference also? An email instruction on how to set up your own router? Let me just confirm if the email is correct.\n\nIt's nacywalk@gmail.com. Can you kindly check your inbox or spam? Yeah. And upon checking your order, the payment has failed. So, yeah, it was declined.\n\nYeah. This is yeah. This is from our accounts department as they are the one who is checking the transaction. So the transaction is has failed. It has it says transaction details invalid or incomplete.\n\nYeah. So so what we're going to do now is send you an invoice then instead. Our accounts department will coordinate this about this shortly. They'll send you an invoice and an email on how to pay for the front payment. Mhmm.\n\nYeah. That's correct. Okay. There's no other details about their order? There's no other details about the router because for us to log in to the router's interface, we need the back end sticker of it because there you'll see the password, username, and the Wi Fi network name and password.\n\nMhmm. Okay. Sure. You mean the the username and password, the p p p o e that I sent you? Okay.\n\nI think that's a different one. That is your customer portal where you can check your Internet connection, the billing invoices. Sorry. Where did you bought the router? And there's no sticker at the back of it or underneath?\n\nYeah. It should be at the back of the router. I mean, below the router. Can you check both sides? Okay.\n\nYeah. So is it okay if you ask the information of the router on where did you on the store that you bought it from? Because we'll be needing that for us to log in and enter the username and password that I emailed you and texted. We'll be needing the back details of the router. So if there is no, like, a sticker at the back of it where you can see the make and model of the router, the SSID Yeah.\n\nHow about the SSID? No. Is it okay if you send me a picture, reply to the email that I sent you for me to have a reference also about the router? No. Can you send me a picture of the router?\n\nYeah. The we'll set up there. Including the router, both sides of the router. Yeah. For me to have a reference also.\n\nOh, sure. Yeah. That's all good. I'll wait for you. K.\n\nBye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.08,"sentiment":"neutral","sentiment_score":0.16258180141448977},{"text":"Good afternoon.","start":2.08,"end":2.8999999,"sentiment":"positive","sentiment_score":0.4324580132961273},{"text":"Am I speaking with Dennis?","start":3.36,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.21837040185928344},{"text":"Hello?","start":8.639999,"end":9.139999,"sentiment":"neutral","sentiment_score":0.11104883253574371},{"text":"Yeah.","start":12.32,"end":12.82,"sentiment":"neutral","sentiment_score":0.1569822132587433}],"sentiment":"neutral","sentiment_score":0.23873808830976487,"num_words":10,"start":1.68,"end":12.82},{"sentences":[{"text":"So have you received the email that we sent you, the instructions?","start":13.254999,"end":16.635,"sentiment":"neutral","sentiment_score":0.0839832319567601},{"text":"Mhmm.","start":25.654999,"end":26.1,"sentiment":"neutral","sentiment_score":-0.01311605516821146},{"text":"But have you received our email for you to have a reference also?","start":26.18,"end":30.52,"sentiment":"neutral","sentiment_score":0.0019649344568069163},{"text":"An email instruction on how to set up your own router?","start":35.62,"end":38.6,"sentiment":"neutral","sentiment_score":-0.005663462999192151},{"text":"Let me just confirm if the email is correct.","start":43.645,"end":46.285,"sentiment":"neutral","sentiment_score":-0.019079541994465724}],"sentiment":"neutral","sentiment_score":0.01709158489804553,"num_words":46,"start":13.254999,"end":46.285},{"sentences":[{"text":"It's nacywalk@gmail.com.","start":46.285,"end":49.505,"sentiment":"neutral","sentiment_score":0.017297964077442884},{"text":"Can you kindly check your inbox or spam?","start":52.845,"end":55.61,"sentiment":"neutral","sentiment_score":-0.09084850829094648},{"text":"Yeah.","start":61.83,"end":62.33,"sentiment":"neutral","sentiment_score":-0.1760532408952713},{"text":"And upon checking your order, the payment has failed.","start":62.63,"end":68.25,"sentiment":"negative","sentiment_score":-0.41047925419277614},{"text":"So, yeah, it was declined.","start":68.79,"end":73.634995,"sentiment":"negative","sentiment_score":-0.43843460381031035}],"sentiment":"neutral","sentiment_score":-0.27018926743417976,"num_words":25,"start":46.285,"end":73.634995},{"sentences":[{"text":"Yeah.","start":78.015,"end":78.515,"sentiment":"neutral","sentiment_score":-0.16374903917312622},{"text":"This is yeah.","start":78.814995,"end":81.215,"sentiment":"neutral","sentiment_score":-0.18773182729880014},{"text":"This is from our accounts department as they are the one who is checking the transaction.","start":81.215,"end":86.270004,"sentiment":"neutral","sentiment_score":-0.2222549319267273},{"text":"So the transaction is has failed.","start":87.13,"end":90.83,"sentiment":"negative","sentiment_score":-0.43621060252189636},{"text":"It has it says transaction details invalid or incomplete.","start":91.85,"end":95.79,"sentiment":"negative","sentiment_score":-0.4714828696515825}],"sentiment":"neutral","sentiment_score":-0.318389510682651,"num_words":35,"start":78.015,"end":95.79},{"sentences":[{"text":"Yeah.","start":99.770004,"end":100.155,"sentiment":"neutral","sentiment_score":-0.10554470121860504},{"text":"So so what we're going to do now is send you an invoice then instead.","start":100.395,"end":106.335,"sentiment":"neutral","sentiment_score":-0.0165643656005462},{"text":"Our accounts department will coordinate this about this shortly.","start":107.674995,"end":113.93,"sentiment":"neutral","sentiment_score":0.0757608554429478},{"text":"They'll send you an invoice and an email on how to pay for the front payment.","start":114.31,"end":118.89,"sentiment":"neutral","sentiment_score":0.048073596553876996},{"text":"Mhmm.","start":160.69499,"end":161.175,"sentiment":"neutral","sentiment_score":-0.0098663829267025}],"sentiment":"neutral","sentiment_score":0.02588449227845385,"num_words":42,"start":99.770004,"end":161.175},{"sentences":[{"text":"Yeah.","start":161.175,"end":161.415,"sentiment":"neutral","sentiment_score":0.014458684250712396},{"text":"That's correct.","start":161.415,"end":162.235,"sentiment":"neutral","sentiment_score":0.04766759090125561},{"text":"Okay.","start":169.45999,"end":169.95999,"sentiment":"neutral","sentiment_score":-0.07111026346683502},{"text":"There's no other details about their order?","start":172.09999,"end":174.68,"sentiment":"neutral","sentiment_score":-0.10794529850993838},{"text":"There's no other details about the router because for us to log in to the router's interface, we need the back end sticker of it because there you'll see the password, username, and the Wi Fi network name and password.","start":178.225,"end":196.77,"sentiment":"neutral","sentiment_score":-0.07534606363624334}],"sentiment":"neutral","sentiment_score":-0.07315247122417479,"num_words":51,"start":161.175,"end":196.77},{"sentences":[{"text":"Mhmm.","start":200.35,"end":200.51,"sentiment":"neutral","sentiment_score":-0.011319724842905998},{"text":"Okay.","start":200.51,"end":201.01,"sentiment":"neutral","sentiment_score":-0.0037828348577022552},{"text":"Sure.","start":205.23,"end":205.695,"sentiment":"neutral","sentiment_score":0.0647190660238266},{"text":"You mean the the username and password, the p p p o e that I sent you?","start":217.77501,"end":223.72,"sentiment":"neutral","sentiment_score":-0.014410432428121567},{"text":"Okay.","start":233.03499,"end":233.53499,"sentiment":"neutral","sentiment_score":-0.041778795421123505}],"sentiment":"neutral","sentiment_score":-0.011292363827427229,"num_words":21,"start":200.35,"end":233.53499},{"sentences":[{"text":"I think that's a different one.","start":233.595,"end":235.11499,"sentiment":"neutral","sentiment_score":-0.08158356075485547},{"text":"That is your customer portal where you can check your Internet connection, the billing invoices.","start":235.11499,"end":243.935,"sentiment":"neutral","sentiment_score":-0.028285985191663105},{"text":"Sorry.","start":248.15999,"end":248.65999,"sentiment":"neutral","sentiment_score":-0.1801845282316208},{"text":"Where did you bought the router?","start":252.15999,"end":253.62,"sentiment":"neutral","sentiment_score":-0.10315428798397382},{"text":"And there's no sticker at the back of it or underneath?","start":257.91998,"end":261.69998,"sentiment":"neutral","sentiment_score":-0.22320810095830398}],"sentiment":"neutral","sentiment_score":-0.10687667972002274,"num_words":39,"start":233.595,"end":261.69998},{"sentences":[{"text":"Yeah.","start":264.635,"end":265.11502,"sentiment":"neutral","sentiment_score":-0.043944936245679855},{"text":"It should be at the back of the router.","start":265.11502,"end":267.61502,"sentiment":"neutral","sentiment_score":0.06878554862406519},{"text":"I mean, below the router.","start":269.995,"end":271.61502,"sentiment":"neutral","sentiment_score":0.039784231781959535},{"text":"Can you check both sides?","start":275.275,"end":276.72,"sentiment":"neutral","sentiment_score":0.02650410123169422},{"text":"Okay.","start":287.84,"end":288.34,"sentiment":"neutral","sentiment_score":-0.08839987218379974}],"sentiment":"neutral","sentiment_score":0.03896032353597028,"num_words":21,"start":264.635,"end":288.34},{"sentences":[{"text":"Yeah.","start":289.12,"end":289.6,"sentiment":"neutral","sentiment_score":0.0011733658611774445},{"text":"So is it okay if you ask the information of the router on where did you on the store that you bought it from?","start":289.6,"end":298.695,"sentiment":"neutral","sentiment_score":0.07481721928343177},{"text":"Because we'll be needing that for us to log in and enter the username and password that I emailed you and texted.","start":299.155,"end":309.23,"sentiment":"neutral","sentiment_score":0.07301317307759415},{"text":"We'll be needing the back details of the router.","start":320.17,"end":322.89,"sentiment":"neutral","sentiment_score":0.016964706488781504},{"text":"So if there is no, like, a sticker at the back of it where you can see the make and model of the router, the SSID Yeah.","start":322.89,"end":332.23502,"sentiment":"neutral","sentiment_score":-0.016214794306843368}],"sentiment":"neutral","sentiment_score":0.037565775282950284,"num_words":83,"start":289.12,"end":332.23502},{"sentences":[{"text":"How about the SSID?","start":334.45502,"end":335.755,"sentiment":"neutral","sentiment_score":0.013539099367335439},{"text":"No.","start":343.74,"end":344.24,"sentiment":"neutral","sentiment_score":-0.08169084042310715},{"text":"Is it okay if you send me a picture, reply to the email that I sent you for me to have a reference also about the router?","start":348.69998,"end":358.685,"sentiment":"neutral","sentiment_score":0.0489015520584804},{"text":"No.","start":364.265,"end":364.765,"sentiment":"neutral","sentiment_score":-0.06483149528503418},{"text":"Can you send me a picture of the router?","start":364.905,"end":367.08502,"sentiment":"neutral","sentiment_score":-0.025323470847474203}],"sentiment":"neutral","sentiment_score":0.02381106499316437,"num_words":42,"start":334.45502,"end":367.08502},{"sentences":[{"text":"Yeah.","start":372.27002,"end":372.77002,"sentiment":"neutral","sentiment_score":0.06623034179210663},{"text":"The we'll set up there.","start":373.15002,"end":374.85,"sentiment":"neutral","sentiment_score":0.08479513376951217},{"text":"Including the router, both sides of the router.","start":377.39,"end":380.69,"sentiment":"neutral","sentiment_score":0.06410235306248069},{"text":"Yeah.","start":382.885,"end":383.125,"sentiment":"neutral","sentiment_score":0.09772244840860368},{"text":"For me to have a 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now.","start":422.195,"end":423.095,"sentiment":"neutral","sentiment_score":0.06656458973884583}],"sentiment":"neutral","sentiment_score":0.06656458973884583,"num_words":3,"start":422.195,"end":423.095}]}}]},{"alternatives":[{"transcript":"Yes. Yes. It's today. Not yet. I got told to ring back and someone was going to help me. That's what I got told. Have I received the email about what? No. Yep. Yep. I'm doing that now. I'm just waiting for my Internet my other Internet to connect up again. File. Oh, okay. I I don't know. Oh, god. Alright. Alright. Okay. Okay. I've just got the email. So it says I've I've plugged it in. I've done all that. Wait for the collection. Yep. What's the I can't believe you find a sticker with your with with underneath I'm gonna need the wrapper. Oh, it's not quite. It's not a sticker. Okay. So underneath the router, it says a sticker with your Wi Fi network to your Wi Fi network name and password. Your device there is no there is no sticker underneath. Hi. Okay. Hang on a minute. Just wait one minute. I got hang on. Wait. Wait a second. Okay. So the login that they've given me in the email and a password, is that what you want? They sent me a link to the portal and then a login, which is all numbers, and then a password, which is Numbers and letters. But I I brought I brought this mode I brought the modem from Officeworks. It doesn't give you a password. From Officeworks. Let me check again. Hang on. No. Nothing. No stickers anywhere. Nothing. So what what do you want me to do? I can give you the model. SSIP. I've got an s dash n. What picture did you send me? Alright. Oh, the box or just the actual router. Alright. Alright. Hang on. Let me have a look on this. It did not it doesn't. Even in the guide, it doesn't even give you anything in the guide. Oh, hang on. Create a password. What's that all? Alright. I'll take a photo of the box, send the router, and email it back to you. Is that right? Okay. Alright. 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Yes. It's today. Not yet. I got told to ring back and someone was going to help me.\n\nThat's what I got told. Have I received the email about what? No. Yep. Yep.\n\nI'm doing that now. I'm just waiting for my Internet my other Internet to connect up again. File. Oh, okay. I I don't know.\n\nOh, god. Alright. Alright. Okay. Okay.\n\nI've just got the email. So it says I've I've plugged it in. I've done all that. Wait for the collection. Yep.\n\nWhat's the I can't believe you find a sticker with your with with underneath I'm gonna need the wrapper. Oh, it's not quite. It's not a sticker. Okay. So underneath the router, it says a sticker with your Wi Fi network to your Wi Fi network name and password.\n\nYour device there is no there is no sticker underneath. Hi. Okay. Hang on a minute. Just wait one minute.\n\nI got hang on. Wait. Wait a second. Okay. So the login that they've given me in the email and a password, is that what you want?\n\nThey sent me a link to the portal and then a login, which is all numbers, and then a password, which is Numbers and letters. But I I brought I brought this mode I brought the modem from Officeworks. It doesn't give you a password. From Officeworks. Let me check again.\n\nHang on. No. Nothing. No stickers anywhere. Nothing.\n\nSo what what do you want me to do? I can give you the model. SSIP. I've got an s dash n. What picture did you send me?\n\nAlright. Oh, the box or just the actual router. Alright. Alright. Hang on.\n\nLet me have a look on this. It did not it doesn't. Even in the guide, it doesn't even give you anything in the guide. Oh, hang on. Create a password.\n\nWhat's that all? Alright. I'll take a photo of the box, send the router, and email it back to you. Is that right? Okay.\n\nAlright. Bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":5.3599997,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.12794801592826843},{"text":"Yes.","start":9.84,"end":10.32,"sentiment":"neutral","sentiment_score":0.21098342537879944},{"text":"It's today.","start":10.32,"end":11.139999,"sentiment":"neutral","sentiment_score":0.2975893169641495},{"text":"Not yet.","start":17.945,"end":18.765,"sentiment":"negative","sentiment_score":-0.3651001900434494},{"text":"I got told to ring back and someone was going to help me.","start":19.625,"end":22.425,"sentiment":"negative","sentiment_score":-0.40878979517863345}],"sentiment":"neutral","sentiment_score":-0.26896619169335617,"num_words":19,"start":5.3599997,"end":22.425},{"sentences":[{"text":"That's what I got told.","start":22.425,"end":23.805,"sentiment":"neutral","sentiment_score":-0.19777021706104278},{"text":"Have I received the email about what?","start":31.74,"end":34.0,"sentiment":"neutral","sentiment_score":-0.0073935189949614665},{"text":"No.","start":39.260002,"end":39.760002,"sentiment":"neutral","sentiment_score":-0.14530421793460846},{"text":"Yep.","start":49.954998,"end":50.454998,"sentiment":"neutral","sentiment_score":0.013131141662597656},{"text":"Yep.","start":55.074997,"end":55.574997,"sentiment":"neutral","sentiment_score":-0.15356695652008057}],"sentiment":"neutral","sentiment_score":-0.08842305007080237,"num_words":15,"start":22.425,"end":55.574997},{"sentences":[{"text":"I'm doing that now.","start":56.0,"end":56.8,"sentiment":"neutral","sentiment_score":-0.17636502906680107},{"text":"I'm just waiting for my Internet my other Internet to connect up again.","start":56.8,"end":60.98,"sentiment":"neutral","sentiment_score":-0.1800328275332084},{"text":"File.","start":69.28,"end":69.78,"sentiment":"negative","sentiment_score":-0.33380237221717834},{"text":"Oh, okay.","start":77.805,"end":78.525,"sentiment":"neutral","sentiment_score":-0.1444675773382187},{"text":"I I don't know.","start":78.525,"end":80.065,"sentiment":"neutral","sentiment_score":-0.17071019858121872}],"sentiment":"neutral","sentiment_score":-0.18131104980905852,"num_words":24,"start":56.0,"end":80.065},{"sentences":[{"text":"Oh, god.","start":97.670006,"end":98.490005,"sentiment":"neutral","sentiment_score":-0.23918736726045609},{"text":"Alright.","start":100.245,"end":100.745,"sentiment":"neutral","sentiment_score":-0.02988140657544136},{"text":"Alright.","start":104.005,"end":104.505,"sentiment":"neutral","sentiment_score":0.010120436549186708},{"text":"Okay.","start":107.445,"end":107.945,"sentiment":"neutral","sentiment_score":0.06716007739305496},{"text":"Okay.","start":119.09,"end":119.409996,"sentiment":"neutral","sentiment_score":0.017243875190615654}],"sentiment":"neutral","sentiment_score":-0.06895529199391603,"num_words":6,"start":97.670006,"end":119.409996},{"sentences":[{"text":"I've just got the email.","start":119.409996,"end":120.53,"sentiment":"neutral","sentiment_score":-0.033337851613759996},{"text":"So it says I've I've plugged it in.","start":120.53,"end":122.369995,"sentiment":"neutral","sentiment_score":-0.07567413756623864},{"text":"I've done all that.","start":122.369995,"end":123.49,"sentiment":"neutral","sentiment_score":-0.05852555204182863},{"text":"Wait for the collection.","start":123.49,"end":124.61,"sentiment":"neutral","sentiment_score":-0.15732168778777122},{"text":"Yep.","start":124.61,"end":125.11,"sentiment":"neutral","sentiment_score":-0.06934983283281326}],"sentiment":"neutral","sentiment_score":-0.0774918704886328,"num_words":22,"start":119.409996,"end":125.11},{"sentences":[{"text":"What's the I can't believe you find a sticker with your with with underneath I'm gonna need the wrapper.","start":125.25,"end":132.345,"sentiment":"negative","sentiment_score":-0.5410305645905042},{"text":"Oh, it's not quite.","start":136.64499,"end":140.345,"sentiment":"negative","sentiment_score":-0.3582450971007347},{"text":"It's not a sticker.","start":142.885,"end":143.94499,"sentiment":"neutral","sentiment_score":-0.28380951285362244},{"text":"Okay.","start":150.48999,"end":150.98999,"sentiment":"neutral","sentiment_score":-0.07502710819244385},{"text":"So underneath the router, it says a sticker with your Wi Fi network to your Wi Fi network name and password.","start":151.76999,"end":159.47,"sentiment":"neutral","sentiment_score":-0.06039527732701529}],"sentiment":"neutral","sentiment_score":-0.28961483875707705,"num_words":49,"start":125.25,"end":159.47},{"sentences":[{"text":"Your device there is no there is no sticker underneath.","start":160.105,"end":166.125,"sentiment":"neutral","sentiment_score":-0.15964129846543074},{"text":"Hi.","start":176.52,"end":177.02,"sentiment":"neutral","sentiment_score":-0.03554592654109001},{"text":"Okay.","start":197.475,"end":197.875,"sentiment":"neutral","sentiment_score":0.003787003457546234},{"text":"Hang on a minute.","start":197.875,"end":198.755,"sentiment":"neutral","sentiment_score":-0.0219671125523746},{"text":"Just wait one minute.","start":198.755,"end":199.895,"sentiment":"neutral","sentiment_score":-0.04016724228858948}],"sentiment":"neutral","sentiment_score":-0.09383546635508537,"num_words":20,"start":160.105,"end":199.895},{"sentences":[{"text":"I got hang on.","start":200.17,"end":202.81,"sentiment":"neutral","sentiment_score":-0.020218042191118002},{"text":"Wait.","start":202.81,"end":203.04999,"sentiment":"neutral","sentiment_score":-0.02924046292901039},{"text":"Wait a second.","start":203.04999,"end":203.87,"sentiment":"neutral","sentiment_score":-0.03771857420603434},{"text":"Okay.","start":206.40999,"end":206.90999,"sentiment":"neutral","sentiment_score":0.06258490681648254},{"text":"So the login that they've given me in the email and a password, is that what you want?","start":208.40999,"end":214.605,"sentiment":"neutral","sentiment_score":0.050368576827976436}],"sentiment":"neutral","sentiment_score":0.02762781242253604,"num_words":27,"start":200.17,"end":214.605},{"sentences":[{"text":"They sent me a link to the portal and then a login, which is all numbers, and then a password, which is Numbers and letters.","start":224.525,"end":232.03,"sentiment":"neutral","sentiment_score":-0.05431310527026653},{"text":"But I I brought I brought this mode I brought the modem from Officeworks.","start":243.325,"end":247.265,"sentiment":"neutral","sentiment_score":-0.06257675734481641},{"text":"It doesn't give you a password.","start":247.405,"end":249.42499,"sentiment":"neutral","sentiment_score":-0.16720455636580786},{"text":"From Officeworks.","start":254.44499,"end":255.265,"sentiment":"neutral","sentiment_score":-0.08618129789829254},{"text":"Let me check again.","start":262.30002,"end":263.5,"sentiment":"neutral","sentiment_score":-0.08189908042550087}],"sentiment":"neutral","sentiment_score":-0.07327624490740252,"num_words":51,"start":224.525,"end":263.5},{"sentences":[{"text":"Hang on.","start":263.5,"end":264.16,"sentiment":"neutral","sentiment_score":-0.06560765206813812},{"text":"No.","start":278.305,"end":278.625,"sentiment":"negative","sentiment_score":-0.4516228437423706},{"text":"Nothing.","start":278.625,"end":279.125,"sentiment":"negative","sentiment_score":-0.5065850019454956},{"text":"No stickers anywhere.","start":280.705,"end":281.925,"sentiment":"negative","sentiment_score":-0.5031418800354004},{"text":"Nothing.","start":283.65997,"end":284.15997,"sentiment":"negative","sentiment_score":-0.34775862097740173}],"sentiment":"negative","sentiment_score":-0.36832592636346817,"num_words":8,"start":263.5,"end":284.15997},{"sentences":[{"text":"So what what do you want me to do?","start":312.38,"end":314.16,"sentiment":"neutral","sentiment_score":0.0012323872910605536},{"text":"I can give you the model.","start":331.245,"end":332.625,"sentiment":"neutral","sentiment_score":0.009960561990737915},{"text":"SSIP.","start":339.66,"end":340.16,"sentiment":"neutral","sentiment_score":-0.009772313758730888},{"text":"I've got an s dash n.","start":343.58,"end":345.52,"sentiment":"neutral","sentiment_score":-0.057877525066336},{"text":"What picture did you send me?","start":360.535,"end":362.315,"sentiment":"neutral","sentiment_score":-0.00023224080602328011}],"sentiment":"neutral","sentiment_score":-0.01027057326531836,"num_words":28,"start":312.38,"end":362.315},{"sentences":[{"text":"Alright.","start":367.81,"end":368.31,"sentiment":"neutral","sentiment_score":0.03187703341245651},{"text":"Oh, the box or just the actual router.","start":368.77,"end":370.78998,"sentiment":"neutral","sentiment_score":0.0224407019559294},{"text":"Alright.","start":381.65,"end":382.15,"sentiment":"neutral","sentiment_score":0.10439376533031464},{"text":"Alright.","start":386.04498,"end":386.365,"sentiment":"neutral","sentiment_score":0.07587245851755142},{"text":"Hang on.","start":386.365,"end":386.845,"sentiment":"neutral","sentiment_score":0.05880368687212467}],"sentiment":"neutral","sentiment_score":0.039175095896308236,"num_words":13,"start":367.81,"end":386.845},{"sentences":[{"text":"Let me have a look on this.","start":386.845,"end":388.145,"sentiment":"neutral","sentiment_score":0.0714178771844932},{"text":"It did not it doesn't.","start":392.44498,"end":393.82498,"sentiment":"neutral","sentiment_score":-0.2367282271385193},{"text":"Even in the guide, it doesn't even give you anything in the guide.","start":398.59,"end":401.88998,"sentiment":"negative","sentiment_score":-0.346251347890267},{"text":"Oh, hang on.","start":406.66998,"end":407.38998,"sentiment":"neutral","sentiment_score":-0.08199792355298996},{"text":"Create a password.","start":407.38998,"end":408.53,"sentiment":"neutral","sentiment_score":-0.07385091483592987}],"sentiment":"neutral","sentiment_score":-0.18233967848843144,"num_words":31,"start":386.845,"end":408.53},{"sentences":[{"text":"What's that all?","start":408.66998,"end":409.65,"sentiment":"neutral","sentiment_score":-0.031999525924523674},{"text":"Alright.","start":412.585,"end":412.985,"sentiment":"neutral","sentiment_score":0.09270002692937852},{"text":"I'll take a photo of the box, send the router, and email it back to you.","start":412.985,"end":416.665,"sentiment":"neutral","sentiment_score":0.12910885945893824},{"text":"Is that right?","start":416.665,"end":417.485,"sentiment":"neutral","sentiment_score":0.1379409854610761},{"text":"Okay.","start":419.945,"end":420.445,"sentiment":"positive","sentiment_score":0.4297175705432892}],"sentiment":"neutral","sentiment_score":0.12108265530938904,"num_words":24,"start":408.66998,"end":420.445},{"sentences":[{"text":"Alright.","start":421.54498,"end":422.04498,"sentiment":"neutral","sentiment_score":0.1350497454404831},{"text":"Bye.","start":423.54498,"end":424.04498,"sentiment":"neutral","sentiment_score":-0.094583161175251}],"sentiment":"neutral","sentiment_score":0.02023329213261605,"num_words":2,"start":421.54498,"end":424.04498}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. Am I speaking with Dennis?\n\nChannel 1: Yes.\n\nChannel 0: Hello?\n\nChannel 1: Yes. It's today.\n\nChannel 0: Yeah. So have you received the email that we sent you, the instructions?\n\nChannel 1: Not yet. I got told to ring back and someone was going to help me. That's what I got told.\n\nChannel 0: Mhmm. But have you received our email for you to have a reference also?\n\nChannel 1: Have I received the email about what?\n\nChannel 0: An email instruction on how to set up your own router?\n\nChannel 1: No.\n\nChannel 0: Let me just confirm if the email is correct. It's nacywalk@gmail.com.\n\nChannel 1: Yep.\n\nChannel 0: Can you kindly check your inbox or\n\nChannel 1: Yep.\n\nChannel 0: spam?\n\nChannel 1: I'm doing that now. I'm just waiting for my Internet my other Internet to connect up again.\n\nChannel 0: Yeah. And upon checking your order, the payment has failed. So,\n\nChannel 1: File.\n\nChannel 0: yeah, it was declined.\n\nChannel 1: Oh,\n\nChannel 0: Yeah.\n\nChannel 1: okay. I\n\nChannel 0: This is\n\nChannel 1: I don't know.\n\nChannel 0: yeah. This is from our accounts department as they are the one who is checking the transaction. So the transaction is has failed. It has it says transaction details invalid or incomplete.\n\nChannel 1: Oh, god.\n\nChannel 0: Yeah.\n\nChannel 1: Alright.\n\nChannel 0: So so what we're going to do now is send\n\nChannel 1: Alright.\n\nChannel 0: you an invoice then instead.\n\nChannel 1: Okay.\n\nChannel 0: Our accounts department will coordinate this about this shortly. They'll send you an invoice and an email on how to pay for the front payment.\n\nChannel 1: Okay. I've just got the email. So it says I've I've plugged it in. I've done all that. Wait for the collection.\n\nYep. What's the I can't believe you find a sticker with your with with underneath I'm gonna need the wrapper. Oh, it's not quite. It's not a sticker. Okay.\n\nSo underneath the router, it says a sticker with your Wi Fi network to your Wi Fi network name and password. Your\n\nChannel 0: Mhmm.\n\nChannel 1: device\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: there is no there is no sticker underneath.\n\nChannel 0: Okay. There's no other details about their order?\n\nChannel 1: Hi.\n\nChannel 0: There's no other details about the router because for us to log in to the router's interface, we need the back end sticker of it because there you'll see the password, username, and the Wi Fi network name and password.\n\nChannel 1: Okay. Hang on a minute. Just wait one minute. I\n\nChannel 0: Mhmm.\n\nChannel 1: got\n\nChannel 0: Okay.\n\nChannel 1: hang on. Wait. Wait a second.\n\nChannel 0: Sure.\n\nChannel 1: Okay. So the login that they've given me in the email and a password, is that what you want?\n\nChannel 0: You mean the the username and password, the p p p o e that I sent you?\n\nChannel 1: They sent me a link to the portal and then a login, which is all numbers, and then a password, which is Numbers and letters.\n\nChannel 0: Okay. I think that's a different one. That is your customer portal where you can check your Internet connection, the billing\n\nChannel 1: But\n\nChannel 0: invoices.\n\nChannel 1: I I brought I brought this mode I brought the modem from Officeworks. It doesn't give\n\nChannel 0: Sorry.\n\nChannel 1: you a password.\n\nChannel 0: Where did you bought the router?\n\nChannel 1: From Officeworks.\n\nChannel 0: And there's no sticker at the back of it or underneath?\n\nChannel 1: Let me check again. Hang on.\n\nChannel 0: Yeah. It should be at the back of the router. I mean, below the router. Can you check both sides?\n\nChannel 1: No. Nothing. No stickers anywhere. Nothing.\n\nChannel 0: Okay. Yeah. So is it okay if you ask the information of the router on where did you on the store that you bought it from? Because we'll be needing that for us to log in and enter the username and password that I emailed you and texted.\n\nChannel 1: So what what do you want me to do?\n\nChannel 0: We'll be needing the back details of the router. So if there is no, like, a sticker at the back of it where you can see the make and model of the router, the SSID\n\nChannel 1: I can give\n\nChannel 0: Yeah.\n\nChannel 1: you the model.\n\nChannel 0: How about the SSID?\n\nChannel 1: SSIP. I've\n\nChannel 0: No.\n\nChannel 1: got an s dash n.\n\nChannel 0: Is it okay if you send me a picture, reply to the email that I sent you for me to have a reference also about the router?\n\nChannel 1: What picture did you send me?\n\nChannel 0: No. Can you send me a picture of the router?\n\nChannel 1: Alright. Oh, the box or just the actual router.\n\nChannel 0: Yeah. The we'll set up there. Including the router, both sides of the router.\n\nChannel 1: Alright.\n\nChannel 0: Yeah. For me to have a reference also.\n\nChannel 1: Alright. Hang on. Let me have a look on this.\n\nChannel 0: Oh, sure.\n\nChannel 1: It did not it doesn't. Even in the guide, it doesn't even give you anything in the guide. Oh, hang on. Create a password. What's that all?\n\nAlright. I'll take a photo of the box, send the router, and email it back to you. Is that right?\n\nChannel 0: Yeah. That's all good.\n\nChannel 1: Okay.\n\nChannel 0: I'll wait for you.\n\nChannel 1: Alright.\n\nChannel 0: K. Bye for now.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.08,"sentiment":"neutral","sentiment_score":0.16258180141448977},{"text":"Good afternoon.","start":2.08,"end":2.8999999,"sentiment":"positive","sentiment_score":0.4324580132961273},{"text":"Am I speaking with 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today.","start":10.32,"end":11.139999,"sentiment":"neutral","sentiment_score":0.2975893169641495}],"sentiment":"neutral","sentiment_score":0.26872068643569946,"channel":1,"num_words":3,"start":9.84,"end":11.139999},{"sentences":[{"text":"Yeah.","start":12.32,"end":12.82,"sentiment":"neutral","sentiment_score":0.1569822132587433},{"text":"So have you received the email that we sent you, the instructions?","start":13.254999,"end":16.635,"sentiment":"neutral","sentiment_score":0.0839832319567601}],"sentiment":"neutral","sentiment_score":0.08959853821075879,"channel":0,"num_words":13,"start":12.32,"end":16.635},{"sentences":[{"text":"Not yet.","start":17.945,"end":18.765,"sentiment":"negative","sentiment_score":-0.3651001900434494},{"text":"I got told to ring back and someone was going to help me.","start":19.625,"end":22.425,"sentiment":"negative","sentiment_score":-0.40878979517863345},{"text":"That's what I got told.","start":22.425,"end":23.805,"sentiment":"neutral","sentiment_score":-0.19777021706104278}],"sentiment":"negative","sentiment_score":-0.3516659401357174,"channel":1,"num_words":20,"start":17.945,"end":23.805},{"sentences":[{"text":"Mhmm.","start":25.654999,"end":26.1,"sentiment":"neutral","sentiment_score":-0.01311605516821146},{"text":"But have you received our email for you to have a reference also?","start":26.18,"end":30.52,"sentiment":"neutral","sentiment_score":0.0019649344568069163}],"sentiment":"neutral","sentiment_score":0.0008877209121627467,"channel":0,"num_words":14,"start":25.654999,"end":30.52},{"sentences":[{"text":"Have I received the email about what?","start":31.74,"end":34.0,"sentiment":"neutral","sentiment_score":-0.0073935189949614665}],"sentiment":"neutral","sentiment_score":-0.0073935189949614665,"channel":1,"num_words":7,"start":31.74,"end":34.0},{"sentences":[{"text":"An email instruction on how to set up your own router?","start":35.62,"end":38.6,"sentiment":"neutral","sentiment_score":-0.005663462999192151}],"sentiment":"neutral","sentiment_score":-0.005663462999192151,"channel":0,"num_words":11,"start":35.62,"end":38.6},{"sentences":[{"text":"No.","start":39.260002,"end":39.760002,"sentiment":"neutral","sentiment_score":-0.14530421793460846}],"sentiment":"neutral","sentiment_score":-0.14530421793460846,"channel":1,"num_words":1,"start":39.260002,"end":39.760002},{"sentences":[{"text":"Let me just confirm if the email is correct.","start":43.645,"end":46.285,"sentiment":"neutral","sentiment_score":-0.019079541994465724},{"text":"It's nacywalk@gmail.com.","start":46.285,"end":49.505,"sentiment":"neutral","sentiment_score":0.017297964077442884}],"sentiment":"neutral","sentiment_score":-0.01246544998139143,"channel":0,"num_words":11,"start":43.645,"end":49.505},{"sentences":[{"text":"Yep.","start":49.954998,"end":50.454998,"sentiment":"neutral","sentiment_score":0.013131141662597656}],"sentiment":"neutral","sentiment_score":0.013131141662597656,"channel":1,"num_words":1,"start":49.954998,"end":50.454998},{"sentences":[{"text":"Can you kindly check your inbox 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incomplete.","start":91.85,"end":95.79,"sentiment":"negative","sentiment_score":-0.4714828696515825}],"sentiment":"neutral","sentiment_score":-0.3310036933980882,"channel":0,"num_words":32,"start":80.895,"end":95.79},{"sentences":[{"text":"Oh, god.","start":97.670006,"end":98.490005,"sentiment":"neutral","sentiment_score":-0.23918736726045609}],"sentiment":"neutral","sentiment_score":-0.23918736726045609,"channel":1,"num_words":2,"start":97.670006,"end":98.490005},{"sentences":[{"text":"Yeah.","start":99.770004,"end":100.155,"sentiment":"neutral","sentiment_score":-0.10554470121860504}],"sentiment":"neutral","sentiment_score":-0.10554470121860504,"channel":0,"num_words":1,"start":99.770004,"end":100.155},{"sentences":[{"text":"Alright.","start":100.245,"end":100.745,"sentiment":"neutral","sentiment_score":-0.02988140657544136}],"sentiment":"neutral","sentiment_score":-0.02988140657544136,"channel":1,"num_words":1,"start":100.245,"end":100.745},{"sentences":[{"text":"So so what we're going to do now is send","start":100.395,"end":104.075,"sentiment":"neutral","sentiment_score":-0.01479713711887598}],"sentiment":"neutral","sentiment_score":-0.01479713711887598,"channel":0,"num_words":10,"start":100.395,"end":104.075},{"sentences":[{"text":"Alright.","start":104.005,"end":104.505,"sentiment":"neutral","sentiment_score":0.010120436549186708}],"sentiment":"neutral","sentiment_score":0.010120436549186708,"channel":1,"num_words":1,"start":104.005,"end":104.505},{"sentences":[{"text":"you an invoice then 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The agent informs the customer that the payment failed and they need to send an invoice and password reset. The agent also asks the customer to send a picture of the router and email it back to them."},"intents":{"segments":[{"text":"An email instruction on how to set up your own router? No.","start_word":67,"end_word":78,"intents":[{"intent":"Order router setup","confidence_score":0.00083522795}]},{"text":"Can you kindly check your inbox or Yep. spam?","start_word":91,"end_word":99,"intents":[{"intent":"Check email","confidence_score":0.27972457}]},{"text":"So so what we're going to do now is send Alright. you an invoice then instead. Okay. Our accounts department will coordinate this about this shortly. They'll send you an invoice and an email on how to pay for the front payment. Okay. I've just got the email. So it says I've I've plugged it in. I've done all that. Wait for the collection. Yep.","start_word":178,"end_word":242,"intents":[{"intent":"End conversation","confidence_score":0.0009525515}]},{"text":"There's no other details about the router because for us to log in to the router's interface, we need the back end sticker of it because there you'll see the password, username, and the Wi Fi network name and password. Okay.","start_word":315,"end_word":355,"intents":[{"intent":"Ensure router functionality","confidence_score":0.000024754867}]},{"text":"It should be at the back of the router. I mean, below the router. Can you check both sides? No. Nothing. No stickers anywhere. Nothing. Okay. Yeah. So is it okay if you ask the information of the router on where did you on the store that you bought it from?","start_word":506,"end_word":556,"intents":[{"intent":"Request router information","confidence_score":0.17617671}]},{"text":"Is it okay if you send me a picture, reply to the email that I sent you for me to have a reference also about the router?","start_word":641,"end_word":667,"intents":[{"intent":"Receive router reference","confidence_score":0.0041467915}]},{"text":"Create a password. What's that all?","start_word":749,"end_word":754,"intents":[{"intent":"Create password","confidence_score":0.106014915}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.16258180141448977},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.4158869683742523},{"text":"Am I speaking with Dennis? Yes. Hello? Yes. It's today. Yeah. So have you received the email that we sent you, the instructions?","start_word":3,"end_word":25,"sentiment":"neutral","sentiment_score":0.1606096625328064},{"text":"Not yet. I got told to ring back and someone was going to help me.","start_word":26,"end_word":40,"sentiment":"negative","sentiment_score":-0.4010032117366791},{"text":"That's what I got told. Mhmm. But have you received our email for you to have a reference also? Have I received the email about what? An email instruction on how to set up your own router? No. Let me just confirm if the email is correct. It's nacywalk@gmail.com. Yep. Can you kindly check your inbox or Yep. spam? I'm doing that now. I'm just waiting for my Internet my other Internet to connect up again. Yeah.","start_word":41,"end_word":117,"sentiment":"neutral","sentiment_score":-0.06901504099369049},{"text":"And upon checking your order, the payment has failed.","start_word":118,"end_word":126,"sentiment":"negative","sentiment_score":-0.4097631871700287},{"text":"So, File.","start_word":127,"end_word":128,"sentiment":"neutral","sentiment_score":-0.29093122482299805},{"text":"yeah, it was declined.","start_word":129,"end_word":132,"sentiment":"negative","sentiment_score":-0.4711788594722748},{"text":"Oh, Yeah. okay. I This is I don't know. yeah. This is from our accounts department as they are the one who is checking the transaction.","start_word":133,"end_word":158,"sentiment":"neutral","sentiment_score":-0.1952700912952423},{"text":"So the transaction is has failed. It has it says transaction details invalid or incomplete.","start_word":159,"end_word":173,"sentiment":"negative","sentiment_score":-0.4551370441913605},{"text":"Oh, god. Yeah. Alright. So so what we're going to do now is send Alright. you an invoice then instead. Okay. Our accounts department will coordinate this about this shortly. They'll send you an invoice and an email on how to pay for the front payment. Okay. I've just got the email. So it says I've I've plugged it in. I've done all that. Wait for the collection. Yep.","start_word":174,"end_word":242,"sentiment":"neutral","sentiment_score":-0.020804865285754204},{"text":"What's the I can't believe you find a sticker with your with with underneath I'm gonna need the wrapper. Oh, it's not quite.","start_word":243,"end_word":265,"sentiment":"negative","sentiment_score":-0.49548205733299255},{"text":"It's not a sticker. Okay. So underneath the router, it says a sticker with your Wi Fi network to your Wi Fi network name and password. Your Mhmm. device Yeah. That's correct. there is no there is no sticker underneath. Okay. There's no other details about their order? Hi. There's no other details about the router because for us to log in to the router's interface, we need the back end sticker of it because there you'll see the password, username, and the Wi Fi network name and password. Okay. Hang on a minute. Just wait one minute. I Mhmm. got Okay. hang on. Wait. Wait a second. Sure. Okay. So the login that they've given me in the email and a password, is that what you want? You mean the the username and password, the p p p o e that I sent you? They sent me a link to the portal and then a login, which is all numbers, and then a password, which is Numbers and letters. Okay. I think that's a different one. That is your customer portal where you can check your Internet connection, the billing But invoices. I I brought I brought this mode I brought the modem from Officeworks. It doesn't give Sorry. you a password. Where did you bought the router? From Officeworks. And there's no sticker at the back of it or underneath? Let me check again. Hang on. Yeah. It should be at the back of the router. I mean, below the router. Can you check both sides?","start_word":266,"end_word":523,"sentiment":"neutral","sentiment_score":-0.0561382215787736},{"text":"No. Nothing. No stickers anywhere. Nothing.","start_word":524,"end_word":529,"sentiment":"negative","sentiment_score":-0.46687689423561096},{"text":"Okay. Yeah. So is it okay if you ask the information of the router on where did you on the store that you bought it from? Because we'll be needing that for us to log in and enter the username and password that I emailed you and texted. So what what do you want me to do? We'll be needing the back details of the router. So if there is no, like, a sticker at the back of it where you can see the make and model of the router, the SSID I can give Yeah. you the model. How about the SSID? SSIP. I've No. got an s dash n. Is it okay if you send me a picture, reply to the email that I sent you for me to have a reference also about the router? What picture did you send me? No. Can you send me a picture of the router? Alright. Oh, the box or just the actual router. Yeah. The we'll set up there. Including the router, both sides of the router. Alright. Yeah. For me to have a reference also. Alright. Hang on. Let me have a look on this. Oh, sure. It did not it doesn't.","start_word":530,"end_word":732,"sentiment":"neutral","sentiment_score":0.02120267041027546},{"text":"Even in the guide, it doesn't even give you anything in the guide.","start_word":733,"end_word":745,"sentiment":"negative","sentiment_score":-0.3529042601585388},{"text":"Oh, hang on. Create a password. What's that all? Alright. I'll take a photo of the box, send the router, and email it back to you. Is that right?","start_word":746,"end_word":774,"sentiment":"neutral","sentiment_score":0.05975801420622859},{"text":"Yeah. That's all good. Okay.","start_word":775,"end_word":779,"sentiment":"positive","sentiment_score":0.6533328890800476},{"text":"I'll wait for you. Alright. K. Bye for now. Bye.","start_word":780,"end_word":789,"sentiment":"neutral","sentiment_score":0.16175130009651184}],"average":{"sentiment":"neutral","sentiment_score":-0.057315066216021934}}}}