{"metadata":{"transaction_key":"deprecated","request_id":"01a05f37-7b4a-7132-8e05-348865a009d6","sha256":"78b8b0e189ac53e92ec306201ee09eef36f567a0e550349da16f650c15992251","created":"2026-09-01T23:04:27.448Z","duration":6.7679377,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":32,"output_tokens":32},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":32,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've called Frank from ACIP Group. I'm currently unavailable for the month of May. If you can call me on what's","confidence":0.9980469,"words":[{"word":"hi","start":0.56,"end":0.71999997,"confidence":0.75219727,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.018164340406656265},{"word":"you've","start":0.71999997,"end":0.96,"confidence":0.99072266,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":-0.05030032992362976},{"word":"called","start":0.96,"end":1.1999999,"confidence":0.9838867,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.09246990084648132},{"word":"frank","start":1.1999999,"end":1.4399999,"confidence":0.51220703,"punctuated_word":"Frank","sentiment":"neutral","sentiment_score":-0.08798523992300034},{"word":"from","start":1.4399999,"end":1.68,"confidence":0.9970703,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.07935474812984467},{"word":"acip","start":1.68,"end":2.1599998,"confidence":0.5845947,"punctuated_word":"ACIP","sentiment":"neutral","sentiment_score":-0.05141406133770943},{"word":"group","start":2.1599998,"end":2.56,"confidence":0.8989258,"punctuated_word":"Group.","sentiment":"neutral","sentiment_score":-0.14031818509101868},{"word":"i'm","start":2.56,"end":2.8,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.5858169198036194},{"word":"currently","start":2.8,"end":3.1999998,"confidence":1.0,"punctuated_word":"currently","sentiment":"negative","sentiment_score":-0.6996138095855713},{"word":"unavailable","start":3.1999998,"end":3.6999998,"confidence":1.0,"punctuated_word":"unavailable","sentiment":"negative","sentiment_score":-0.7072933912277222},{"word":"for","start":3.84,"end":4.0,"confidence":0.99902344,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.6808248162269592},{"word":"the","start":4.0,"end":4.08,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6590733528137207},{"word":"month","start":4.08,"end":4.4,"confidence":1.0,"punctuated_word":"month","sentiment":"negative","sentiment_score":-0.6465103626251221},{"word":"of","start":4.4,"end":4.56,"confidence":0.99609375,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.6520642638206482},{"word":"may","start":4.56,"end":5.04,"confidence":0.9980469,"punctuated_word":"May.","sentiment":"negative","sentiment_score":-0.6312755346298218},{"word":"if","start":5.04,"end":5.2,"confidence":0.890625,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.2933465242385864},{"word":"you","start":5.2,"end":5.3599997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.25258275866508484},{"word":"can","start":5.3599997,"end":5.8399997,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.291725754737854},{"word":"call","start":5.8399997,"end":6.08,"confidence":0.9980469,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.27842438220977783},{"word":"me","start":6.08,"end":6.16,"confidence":0.99902344,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.3584664463996887},{"word":"on","start":6.16,"end":6.3999996,"confidence":0.99609375,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.2807433307170868},{"word":"what's","start":6.3999996,"end":6.7679377,"confidence":0.6328125,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.2283070683479309}],"paragraphs":{"transcript":"\nHi. You've called Frank from ACIP Group. I'm currently unavailable for the month of May. If you can call me on what's","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.018164340406656265},{"text":"You've called Frank from ACIP Group.","start":0.71999997,"end":2.56,"sentiment":"neutral","sentiment_score":-0.0836404108752807},{"text":"I'm currently unavailable for the month of May.","start":2.56,"end":5.04,"sentiment":"negative","sentiment_score":-0.6578090563416481},{"text":"If you can call me on what's","start":5.04,"end":6.7679377,"sentiment":"neutral","sentiment_score":-0.28337089504514423}],"sentiment":"negative","sentiment_score":-0.35135212913155556,"num_words":22,"start":0.56,"end":6.7679377}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've called Frank from ACIP Group. I'm currently unavailable for the month of May. If you can call me on what's","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.018164340406656265},{"text":"You've called Frank from ACIP Group.","start":0.71999997,"end":2.56,"sentiment":"neutral","sentiment_score":-0.0836404108752807},{"text":"I'm currently unavailable for the month of May.","start":2.56,"end":5.04,"sentiment":"negative","sentiment_score":-0.6578090563416481},{"text":"If you can call me on what's","start":5.04,"end":6.7679377,"sentiment":"neutral","sentiment_score":-0.28337089504514423}],"sentiment":"negative","sentiment_score":-0.35135212913155556,"channel":1,"num_words":22,"start":0.56,"end":6.7679377}]},"summary":{"result":"success","short":"Hi. You've called Frank from ACIP Group. I'm currently unavailable for the month of May. If you can call me on what's"},"intents":{"segments":[{"text":"I'm currently unavailable for the month of May.","start_word":7,"end_word":14,"intents":[{"intent":"Request clarification on the status","confidence_score":0.000040050298}]}]},"sentiments":{"segments":[{"text":"Hi. You've called Frank from ACIP Group.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":-0.06315389275550842},{"text":"I'm currently unavailable for the month of May.","start_word":7,"end_word":14,"sentiment":"negative","sentiment_score":-0.642307460308075},{"text":"If you can call me on what's","start_word":15,"end_word":21,"sentiment":"neutral","sentiment_score":-0.2949482500553131}],"average":{"sentiment":"neutral","sentiment_score":-0.3274300694465637}}}}