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The customer informs her that they are a small business and do not want to be contacted. The customer apologizes and ends the call."},"intents":{"segments":[{"text":"So Danielle from Techno One asked me to reach out to you to confirm if it's still the same interest because I believe we've spoken with you So sorry.","start_word":29,"end_word":57,"intents":[{"intent":"Confirm interest","confidence_score":0.7455064},{"intent":"Confirm interest","confidence_score":0.25796902}]},{"text":"What company are you?","start_word":58,"end_word":61,"intents":[{"intent":"Confirm company","confidence_score":0.4710199}]},{"text":"if you're still up for an IT review towards the middle of this year, No.","start_word":88,"end_word":102,"intents":[{"intent":"Request it review","confidence_score":0.10712546}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. Abby from TechnoWand. Sorry. Who's this? This is Abby, ma'am, from TechnoWand. I actually reached out to you. This is Abby from TechnoWand in Springfield, Brisbane. So Danielle from Techno One asked me to reach out to you to confirm if it's still the same interest because I believe we've spoken with you So sorry. What company are you? at Techno One, ma'am. So Techno we wanted to One. con yes. We I wanted don't to know who confirm that is. What what is that? if you're still up for an IT review towards the middle of this year, No. which Thanks, pop it.","start_word":0,"end_word":106,"sentiment":"neutral","sentiment_score":-0.014808477833867071},{"text":"No. No. Not interested in IT reviews. You can take me off. I'm a small business.","start_word":107,"end_word":122,"sentiment":"negative","sentiment_score":-0.5586940050125122},{"text":"oh, alright. No problem.","start_word":123,"end_word":126,"sentiment":"neutral","sentiment_score":0.015297832898795605},{"text":"Thank you, Thank ma'am.","start_word":127,"end_word":130,"sentiment":"positive","sentiment_score":0.35072246193885803},{"text":"you. Take care. Thank you. Bye.","start_word":131,"end_word":136,"sentiment":"neutral","sentiment_score":0.24229125678539276}],"average":{"sentiment":"neutral","sentiment_score":-0.048300546892522056}}}}