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I'm just giving you a follow-up call to give you an update. We actually have already placed your order or your upgrade order to our Linham network, and we are waiting for their update approving your order. Okay? There's there's nothing or there's no action that is needed from you. We'll just give you an an update once the Linhub network replied and upgraded your service. Okay? Thank you so much. And for the addition, since I've mentioned that you will be charged or you're rebilled from that from the twenty fifth, which is the application, since it's not yet connected, you won't be you won't get billed. And, also, for consideration, if in any case that it will be connected earlier than September 30, you will also not be billed. So your plan with your upgraded plan will start October 1, and and the prices will be will the upgraded prices will be reflected September. And then original price or the standard price will go back for in the month of November. Alright? Thank you so much, Suzanne. Anything else I can help you with today? Yeah. To up to approve the order the upgraded order. But no worries. I'll give you a continuous follow-up call on Monday or by next week. I'll be the one who'll be speaking with you directly. Thank you so much, Susan. Have a great weekend. Goodbye. 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My name is Mary. May I speak with Suzanne? Hello, Suzanne. How are you today?\n\nOkay. So my name is Mary. I'm calling from Airtel. I was the one who spoke with you regarding your Internet upgrade. I'm just giving you a follow-up call to give you an update.\n\nWe actually have already placed your order or your upgrade order to our Linham network, and we are waiting for their update approving your order. Okay? There's there's nothing or there's no action that is needed from you. We'll just give you an an update once the Linhub network replied and upgraded your service. Okay?\n\nThank you so much. And for the addition, since I've mentioned that you will be charged or you're rebilled from that from the twenty fifth, which is the application, since it's not yet connected, you won't be you won't get billed. And, also, for consideration, if in any case that it will be connected earlier than September 30, you will also not be billed. So your plan with your upgraded plan will start October 1, and and the prices will be will the upgraded prices will be reflected September. And then original price or the standard price will go back for in the month of November.\n\nAlright? Thank you so much, Suzanne. Anything else I can help you with today? Yeah. To up to approve the order the upgraded order.\n\nBut no worries. I'll give you a continuous follow-up call on Monday or by next week. I'll be the one who'll be speaking with you directly. Thank you so much, Susan. Have a great weekend.\n\nGoodbye. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.6799998,"end":4.08,"sentiment":"neutral","sentiment_score":0.022091973572969437},{"text":"My name is Mary.","start":4.08,"end":4.96,"sentiment":"neutral","sentiment_score":0.022208270616829395},{"text":"May I speak with Suzanne?","start":4.96,"end":6.5,"sentiment":"neutral","sentiment_score":0.02346564196050167},{"text":"Hello, Suzanne.","start":9.36,"end":10.32,"sentiment":"neutral","sentiment_score":0.16664310544729233},{"text":"How are you today?","start":10.32,"end":11.38,"sentiment":"neutral","sentiment_score":0.2581627108156681}],"sentiment":"neutral","sentiment_score":0.09963689500000328,"num_words":16,"start":3.6799998,"end":11.38},{"sentences":[{"text":"Okay.","start":14.16,"end":14.66,"sentiment":"neutral","sentiment_score":0.1593989133834839},{"text":"So my name is Mary.","start":14.865,"end":16.065,"sentiment":"neutral","sentiment_score":0.0806214764714241},{"text":"I'm calling from 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Hi. You're speaking to Hussein. Hi. Not too bad. Thank you. Yes. Mhmm. Okay. Mhmm. Alright, though. Thank you for that. Mhmm. Okay. Thank you so much for that. No. That's all. Thank you. So I'm just waiting on the, Lindham to Yeah. Yeah. Yeah. Mhmm. Okay. Not a problem. Thank you so much, Mary. You too. 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Hi. You're speaking to Hussein. Hi. Not too bad.\n\nThank you. Yes. Mhmm. Okay. Mhmm.\n\nAlright, though. Thank you for that. Mhmm. Okay. Thank you so much for that.\n\nNo. That's all. Thank you. So I'm just waiting on the, Lindham to Yeah. Yeah.\n\nYeah. Mhmm. Okay. Not a problem. Thank you so much, Mary.\n\nYou too. 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My name is Mary. May I speak with Suzanne?\n\nChannel 1: Hi. You're speaking to Hussein.\n\nChannel 0: Hello, Suzanne. How are you today?\n\nChannel 1: Hi. Not too bad. Thank you.\n\nChannel 0: Okay. So my name is Mary. I'm calling from Airtel. I was the one who spoke with you regarding your Internet upgrade.\n\nChannel 1: Yes.\n\nChannel 0: I'm just giving you a follow-up call to give you an update. We actually have already placed your order or your upgrade order to our Linham network, and we are waiting for their update approving your order. Okay?\n\nChannel 1: Mhmm. Okay.\n\nChannel 0: There's there's nothing or there's no action that is needed from you. We'll just\n\nChannel 1: Mhmm.\n\nChannel 0: give you an an update once the Linhub network replied and upgraded your service. Okay?\n\nChannel 1: Alright, though. Thank you for that.\n\nChannel 0: Thank you so much. And for the addition, since I've mentioned that you will be charged or you're rebilled from that from the twenty fifth, which is the application, since it's not yet connected, you won't be you won't get billed. And, also, for consideration, if in any case that it will be connected earlier than September 30, you will also not be billed. So your plan with your upgraded plan will start October 1, and and the prices will be will the upgraded prices will be reflected September. And\n\nChannel 1: Mhmm.\n\nChannel 0: then original price or the standard price will go back for in the month of November. Alright?\n\nChannel 1: Okay. Thank you so much for that.\n\nChannel 0: Thank you so much, Suzanne. Anything else I can help you with today?\n\nChannel 1: No. That's all. Thank you. So I'm just waiting on the, Lindham to\n\nChannel 0: Yeah. To\n\nChannel 1: Yeah.\n\nChannel 0: up\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: to approve the order the upgraded order. But no worries. I'll give you a continuous follow-up call on Monday or by next week. I'll be the one who'll be speaking with you directly.\n\nChannel 1: Mhmm. Okay. Not a problem. Thank you so much, Mary.\n\nChannel 0: Thank you so much, Susan. Have a great weekend. Goodbye.\n\nChannel 1: You too. Bye bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.016621826216578484}],"sentiment":"neutral","sentiment_score":0.016621826216578484,"channel":1,"num_words":1,"start":1.28,"end":1.78},{"sentences":[{"text":"Hello.","start":3.6799998,"end":4.08,"sentiment":"neutral","sentiment_score":0.022091973572969437},{"text":"My name is Mary.","start":4.08,"end":4.96,"sentiment":"neutral","sentiment_score":0.022208270616829395},{"text":"May I speak with Suzanne?","start":4.96,"end":6.5,"sentiment":"neutral","sentiment_score":0.02346564196050167}],"sentiment":"neutral","sentiment_score":0.022825326584279538,"channel":0,"num_words":10,"start":3.6799998,"end":6.5},{"sentences":[{"text":"Hi.","start":7.04,"end":7.3599997,"sentiment":"neutral","sentiment_score":0.031374283134937286},{"text":"You're speaking to Hussein.","start":7.3599997,"end":8.74,"sentiment":"neutral","sentiment_score":0.027656025253236294}],"sentiment":"neutral","sentiment_score":0.028399676829576493,"channel":1,"num_words":5,"start":7.04,"end":8.74},{"sentences":[{"text":"Hello, Suzanne.","start":9.36,"end":10.32,"sentiment":"neutral","sentiment_score":0.16664310544729233},{"text":"How are you today?","start":10.32,"end":11.38,"sentiment":"neutral","sentiment_score":0.2581627108156681}],"sentiment":"neutral","sentiment_score":0.2276561756928762,"channel":0,"num_words":6,"start":9.36,"end":11.38},{"sentences":[{"text":"Hi.","start":11.599999,"end":11.92,"sentiment":"neutral","sentiment_score":0.1818733662366867},{"text":"Not too bad.","start":11.92,"end":12.559999,"sentiment":"neutral","sentiment_score":0.27720802028973895},{"text":"Thank you.","start":12.559999,"end":13.299999,"sentiment":"positive","sentiment_score":0.5133496820926666}],"sentiment":"positive","sentiment_score":0.34003279854853946,"channel":1,"num_words":6,"start":11.599999,"end":13.299999},{"sentences":[{"text":"Okay.","start":14.16,"end":14.66,"sentiment":"neutral","sentiment_score":0.1593989133834839},{"text":"So my name is Mary.","start":14.865,"end":16.065,"sentiment":"neutral","sentiment_score":0.0806214764714241},{"text":"I'm calling from Airtel.","start":16.065,"end":17.425,"sentiment":"neutral","sentiment_score":0.062168270349502563},{"text":"I was the one who spoke with you regarding your Internet upgrade.","start":17.425,"end":21.925,"sentiment":"neutral","sentiment_score":0.046979251938561596}],"sentiment":"neutral","sentiment_score":0.06249683638187972,"channel":0,"num_words":22,"start":14.16,"end":21.925},{"sentences":[{"text":"Yes.","start":22.475,"end":22.975,"sentiment":"neutral","sentiment_score":0.07335899770259857}],"sentiment":"neutral","sentiment_score":0.07335899770259857,"channel":1,"num_words":1,"start":22.475,"end":22.975},{"sentences":[{"text":"I'm just giving you a follow-up call to give you an update.","start":22.785,"end":27.365,"sentiment":"neutral","sentiment_score":0.06388102751225233},{"text":"We actually have already placed your order or your upgrade order to our Linham network, and we are waiting for their update approving your order.","start":27.73,"end":38.129997,"sentiment":"neutral","sentiment_score":0.04494253978133202},{"text":"Okay?","start":38.129997,"end":38.629997,"sentiment":"neutral","sentiment_score":0.021779917180538177}],"sentiment":"neutral","sentiment_score":0.05031357215423333,"channel":0,"num_words":38,"start":22.785,"end":38.629997},{"sentences":[{"text":"Mhmm.","start":38.86,"end":39.02,"sentiment":"neutral","sentiment_score":-0.003125258255749941},{"text":"Okay.","start":39.02,"end":39.52,"sentiment":"neutral","sentiment_score":-0.003672258928418159}],"sentiment":"neutral","sentiment_score":-0.00339875859208405,"channel":1,"num_words":2,"start":38.86,"end":39.52},{"sentences":[{"text":"There's there's nothing or there's no action that is needed from you.","start":39.09,"end":46.305,"sentiment":"neutral","sentiment_score":-0.1331504931052526},{"text":"We'll just","start":46.305,"end":46.945,"sentiment":"neutral","sentiment_score":-0.01674247719347477}],"sentiment":"neutral","sentiment_score":-0.11652077654642719,"channel":0,"num_words":14,"start":39.09,"end":46.945},{"sentences":[{"text":"Mhmm.","start":46.635,"end":47.135,"sentiment":"neutral","sentiment_score":0.013062872923910618}],"sentiment":"neutral","sentiment_score":0.013062872923910618,"channel":1,"num_words":1,"start":46.635,"end":47.135},{"sentences":[{"text":"give you an an update once the Linhub network replied and upgraded your service.","start":46.945,"end":53.184998,"sentiment":"neutral","sentiment_score":0.019024636463395188},{"text":"Okay?","start":53.184998,"end":53.684998,"sentiment":"neutral","sentiment_score":0.011136261746287346}],"sentiment":"neutral","sentiment_score":0.018498744815587997,"channel":0,"num_words":15,"start":46.945,"end":53.684998},{"sentences":[{"text":"Alright, though.","start":54.480003,"end":55.120003,"sentiment":"neutral","sentiment_score":0.06933095306158066},{"text":"Thank you for that.","start":55.120003,"end":56.260002,"sentiment":"positive","sentiment_score":0.45204804837703705}],"sentiment":"neutral","sentiment_score":0.3244756832718849,"channel":1,"num_words":6,"start":54.480003,"end":56.260002},{"sentences":[{"text":"Thank you so much.","start":56.04,"end":57.0,"sentiment":"positive","sentiment_score":0.5418958067893982},{"text":"And for the addition, since I've mentioned that you will be charged or you're rebilled from that from the twenty fifth, which is the application, since it's not yet connected, you won't be you won't get billed.","start":57.0,"end":72.875,"sentiment":"neutral","sentiment_score":0.1617519003716675},{"text":"And, also, for consideration, if in any case that it will be connected earlier than September 30, you will also not be billed.","start":73.655,"end":82.155,"sentiment":"neutral","sentiment_score":0.05903437871323979},{"text":"So your plan with your upgraded plan will start October 1, and and the prices will be will the upgraded prices will be reflected September.","start":82.295,"end":95.450005,"sentiment":"neutral","sentiment_score":0.0737865337729454},{"text":"And","start":95.91,"end":96.07,"sentiment":"neutral","sentiment_score":0.05026990547776222}],"sentiment":"neutral","sentiment_score":0.12672363890128002,"channel":0,"num_words":90,"start":56.04,"end":96.07},{"sentences":[{"text":"Mhmm.","start":95.945,"end":96.445,"sentiment":"neutral","sentiment_score":0.028098037466406826}],"sentiment":"neutral","sentiment_score":0.028098037466406826,"channel":1,"num_words":1,"start":95.945,"end":96.445},{"sentences":[{"text":"then original price or the standard price will go back for in the month of November.","start":96.07,"end":102.105,"sentiment":"neutral","sentiment_score":0.014678109553642571},{"text":"Alright?","start":102.165,"end":102.665,"sentiment":"neutral","sentiment_score":0.05226361006498337}],"sentiment":"neutral","sentiment_score":0.016889021348427322,"channel":0,"num_words":17,"start":96.07,"end":102.665},{"sentences":[{"text":"Okay.","start":103.065,"end":103.465004,"sentiment":"neutral","sentiment_score":0.11923307925462724},{"text":"Thank you so much for that.","start":103.465004,"end":105.085,"sentiment":"positive","sentiment_score":0.3870587448279063}],"sentiment":"positive","sentiment_score":0.34879793546029497,"channel":1,"num_words":7,"start":103.065,"end":105.085},{"sentences":[{"text":"Thank you so much, Suzanne.","start":105.205,"end":106.665,"sentiment":"positive","sentiment_score":0.4392851233482361},{"text":"Anything else I can help you with today?","start":106.965004,"end":108.825005,"sentiment":"neutral","sentiment_score":0.22207417711615562}],"sentiment":"neutral","sentiment_score":0.3056168487438789,"channel":0,"num_words":13,"start":105.205,"end":108.825005},{"sentences":[{"text":"No.","start":109.4,"end":109.56,"sentiment":"neutral","sentiment_score":0.018595056608319283},{"text":"That's all.","start":109.56,"end":110.04,"sentiment":"neutral","sentiment_score":0.0244359839707613},{"text":"Thank you.","start":110.04,"end":110.520004,"sentiment":"neutral","sentiment_score":0.11946908384561541},{"text":"So I'm just waiting on the, Lindham to","start":110.520004,"end":113.56,"sentiment":"neutral","sentiment_score":0.01785754121374339}],"sentiment":"neutral","sentiment_score":0.0345588863039246,"channel":1,"num_words":13,"start":109.4,"end":113.56},{"sentences":[{"text":"Yeah.","start":115.03,"end":115.53,"sentiment":"neutral","sentiment_score":0.0073351128958165646},{"text":"To","start":115.59,"end":115.75,"sentiment":"neutral","sentiment_score":0.009039828553795816}],"sentiment":"neutral","sentiment_score":0.00818747072480619,"channel":0,"num_words":2,"start":115.03,"end":115.75},{"sentences":[{"text":"Yeah.","start":115.72,"end":115.96,"sentiment":"neutral","sentiment_score":0.01361691765487194}],"sentiment":"neutral","sentiment_score":0.01361691765487194,"channel":1,"num_words":1,"start":115.72,"end":115.96},{"sentences":[{"text":"up","start":115.75,"end":115.909996,"sentiment":"neutral","sentiment_score":0.018884819000959396}],"sentiment":"neutral","sentiment_score":0.018884819000959396,"channel":0,"num_words":1,"start":115.75,"end":115.909996},{"sentences":[{"text":"Yeah.","start":115.96,"end":116.200005,"sentiment":"neutral","sentiment_score":0.02734357863664627},{"text":"Yeah.","start":116.200005,"end":116.700005,"sentiment":"neutral","sentiment_score":0.029880031943321228}],"sentiment":"neutral","sentiment_score":0.02861180528998375,"channel":1,"num_words":2,"start":115.96,"end":116.700005},{"sentences":[{"text":"to approve the order the upgraded order.","start":116.39,"end":119.03,"sentiment":"neutral","sentiment_score":0.045883862035615106},{"text":"But no worries.","start":119.03,"end":119.93,"sentiment":"neutral","sentiment_score":0.033394368986288704},{"text":"I'll give you a continuous follow-up call on Monday or by next week.","start":120.71,"end":125.369995,"sentiment":"neutral","sentiment_score":0.04828419249791365},{"text":"I'll be the one who'll be speaking with you directly.","start":125.509995,"end":128.48999,"sentiment":"neutral","sentiment_score":0.03358547985553741}],"sentiment":"neutral","sentiment_score":0.04196725582534617,"channel":0,"num_words":33,"start":116.39,"end":128.48999},{"sentences":[{"text":"Mhmm.","start":128.475,"end":128.975,"sentiment":"neutral","sentiment_score":0.03689116984605789},{"text":"Okay.","start":129.035,"end":129.435,"sentiment":"neutral","sentiment_score":0.07795429229736328},{"text":"Not a problem.","start":129.435,"end":130.235,"sentiment":"neutral","sentiment_score":0.1740154723326365},{"text":"Thank you so much, Mary.","start":130.235,"end":131.615,"sentiment":"positive","sentiment_score":0.43701512813568116}],"sentiment":"neutral","sentiment_score":0.28219675198197364,"channel":1,"num_words":10,"start":128.475,"end":131.615},{"sentences":[{"text":"Thank you so much, Susan.","start":131.645,"end":132.925,"sentiment":"positive","sentiment_score":0.5169390141963959},{"text":"Have a great weekend.","start":132.925,"end":133.805,"sentiment":"positive","sentiment_score":0.61761175096035},{"text":"Goodbye.","start":133.805,"end":134.305,"sentiment":"neutral","sentiment_score":0.32162564992904663}],"sentiment":"positive","sentiment_score":0.5376767724752426,"channel":0,"num_words":10,"start":131.645,"end":134.305},{"sentences":[{"text":"You too.","start":134.715,"end":135.275,"sentiment":"neutral","sentiment_score":0.20967449247837067},{"text":"Bye bye.","start":135.275,"end":136.015,"sentiment":"neutral","sentiment_score":0.1296832263469696}],"sentiment":"neutral","sentiment_score":0.16967885941267014,"channel":1,"num_words":4,"start":134.715,"end":136.015},{"sentences":[{"text":"Bye bye.","start":136.525,"end":137.185,"sentiment":"neutral","sentiment_score":0.09739994257688522}],"sentiment":"neutral","sentiment_score":0.09739994257688522,"channel":0,"num_words":2,"start":136.525,"end":137.185}]},"summary":{"result":"success","short":"Mary from Airtel calls to follow up on Susan's Internet upgrade order. She informs Susan that her plan with the new AMC network will start on October 1 and that she won't be billed for the upgrade until the November timeframe. She also assures Susan that she will receive a follow-up call on Monday to discuss the upgrade and that the original price will remain the same."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello? Hello. My name is Mary. May I speak with Suzanne? Hi. You're speaking to Hussein. Hello, Suzanne. How are you today? Hi. Not too bad.","start_word":0,"end_word":25,"sentiment":"neutral","sentiment_score":0.1009003445506096},{"text":"Thank you.","start_word":26,"end_word":27,"sentiment":"positive","sentiment_score":0.5106005072593689},{"text":"Okay. So my name is Mary. I'm calling from Airtel. I was the one who spoke with you regarding your Internet upgrade. Yes. I'm just giving you a follow-up call to give you an update. We actually have already placed your order or your upgrade order to our Linham network, and we are waiting for their update approving your order. Okay? Mhmm. Okay. There's there's nothing or there's no action that is needed from you. We'll just Mhmm. give you an an update once the Linhub network replied and upgraded your service. Okay? Alright, though.","start_word":28,"end_word":122,"sentiment":"neutral","sentiment_score":0.02081374265253544},{"text":"Thank you for that. Thank you so much.","start_word":123,"end_word":130,"sentiment":"positive","sentiment_score":0.4931434690952301},{"text":"And for the addition, since I've mentioned that you will be charged or you're rebilled from that from the twenty fifth, which is the application, since it's not yet connected, you won't be you won't get billed. And, also, for consideration, if in any case that it will be connected earlier than September 30, you will also not be billed. So your plan with your upgraded plan will start October 1, and and the prices will be will the upgraded prices will be reflected September. And Mhmm. then original price or the standard price will go back for in the month of November. Alright? Okay.","start_word":131,"end_word":235,"sentiment":"neutral","sentiment_score":0.09714158624410628},{"text":"Thank you so much for that. Thank you so much, Suzanne.","start_word":236,"end_word":246,"sentiment":"positive","sentiment_score":0.4174203276634216},{"text":"Anything else I can help you with today? No. That's all. Thank you. So I'm just waiting on the, Lindham to Yeah. To Yeah. up Yeah. Yeah. to approve the order the upgraded order. But no worries. I'll give you a continuous follow-up call on Monday or by next week. I'll be the one who'll be speaking with you directly. Mhmm. Okay. Not a problem.","start_word":247,"end_word":311,"sentiment":"neutral","sentiment_score":0.06128677725791931},{"text":"Thank you so much, Mary. Thank you so much, Susan. Have a great weekend.","start_word":312,"end_word":325,"sentiment":"positive","sentiment_score":0.5210711359977722},{"text":"Goodbye. You too. Bye bye. Bye bye.","start_word":326,"end_word":332,"sentiment":"neutral","sentiment_score":0.18338245153427124}],"average":{"sentiment":"neutral","sentiment_score":0.1093014353987562}}}}