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Nicole.","start":25.445,"end":26.164999,"sentiment":"neutral","sentiment_score":0.2936006039381027},{"text":"Alright.","start":26.164999,"end":26.485,"sentiment":"neutral","sentiment_score":0.2616952359676361},{"text":"Bye bye.","start":26.485,"end":27.145,"sentiment":"neutral","sentiment_score":0.25415848195552826}],"sentiment":"neutral","sentiment_score":0.2714426815509796,"channel":1,"num_words":5,"start":25.445,"end":27.145},{"sentences":[{"text":"Thank you.","start":26.868876,"end":27.588875,"sentiment":"positive","sentiment_score":0.6536798179149628},{"text":"Have a good one.","start":27.588875,"end":28.648876,"sentiment":"positive","sentiment_score":0.5947828590869904}],"sentiment":"positive","sentiment_score":0.6144151786963145,"channel":0,"num_words":6,"start":26.868876,"end":28.648876}]},"summary":{"result":"success","short":"A representative from Cloud Solution IT named Jamie calls a customer named Nick to set up a meeting with their CTO. Nick had previously attempted the meeting but was not satisfied. Jamie apologizes for the inconvenience and ends the call."},"intents":{"segments":[{"text":"We're trying to set up a meeting with you together with Yep. our CTO.","start_word":30,"end_word":43,"intents":[{"intent":"Set up meeting with yep","confidence_score":0.067081146}]},{"text":"much, Nicole. Alright. Bye bye. Thank you. Have a good one.","start_word":76,"end_word":86,"intents":[{"intent":"Allocate time","confidence_score":0.008187958}]}]},"sentiments":{"segments":[{"text":"I'm speaking. Oh, hi. This is Jamie from Cloud Solution IT. How are you doing today? Alright.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.12116097658872604},{"text":"Good.","start_word":17,"end_word":17,"sentiment":"positive","sentiment_score":0.3972518742084503},{"text":"Well, Nick, I actually tried to give you a call last year. We're trying to set up a meeting with you together with Yep. our CTO. 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