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Ronald reminds Saurabh of a previous meeting with his CTO and offers assistance with their managed service provider services. Saurabh declines and thanks Ronald for his time before ending the call."},"intents":{"segments":[{"text":"Saurabh, I hope you still remember the company because the last time that I touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start_word":33,"end_word":83,"intents":[{"intent":"Arrange meeting","confidence_score":0.09578438},{"intent":"Introduce company","confidence_score":0.41882834},{"intent":"Introduce company","confidence_score":0.027451133}]},{"text":"Cloud Solution IT, we are a managed service provider. We are also a Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and the company, SharePoint.","start_word":95,"end_word":121,"intents":[{"intent":"Provide services","confidence_score":0.39819902}]}]},"sentiments":{"segments":[{"text":"Hello? Yeah. Good morning. Saurabh, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.2401955723762512},{"text":"Good.","start_word":16,"end_word":16,"sentiment":"positive","sentiment_score":0.4139580726623535},{"text":"How are you?","start_word":17,"end_word":19,"sentiment":"neutral","sentiment_score":0.3276788294315338},{"text":"I'm doing wonderful.","start_word":20,"end_word":22,"sentiment":"positive","sentiment_score":0.7203123569488525},{"text":"No complain. It's Friday, last day of fourth. Alright? Yep. Saurabh, I hope you still remember the company because the last time that I touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name What do of you the want company... me to? Yep. Cloud Solution IT, we are a managed service provider. We are also a Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and the company, SharePoint. I don't I don't need that, mate. I will give it a miss. Thank you. Alright. Okay. No. That Thank that would you. be fine. Thank you, Saurabh. Bye. Bye. Alright. Alright. Bye bye. Bye bye.","start_word":23,"end_word":157,"sentiment":"neutral","sentiment_score":0.05503038316965103}],"average":{"sentiment":"neutral","sentiment_score":0.09907368703501848}}}}