{"metadata":{"transaction_key":"deprecated","request_id":"019f16f3-26f4-7072-8d62-5bddc02fce8d","sha256":"0d49032f59b8d1d3c8aebc811971378bffc2fc8313a6129c9662e4673bdc8531","created":"2026-06-30T05:14:22.973Z","duration":12.599937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":45,"output_tokens":45},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":45,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Matthew Palm from r one I Technology. I'm currently unavailable. But if you could please leave a short message, I'll get back to you as soon as possible.","confidence":0.9980469,"words":[{"word":"hi","start":0.79999995,"end":1.04,"confidence":0.9946289,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.06685730814933777},{"word":"you've","start":1.04,"end":1.36,"confidence":0.98950195,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.04828371852636337},{"word":"reached","start":1.36,"end":1.68,"confidence":0.99902344,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.06279856711626053},{"word":"matthew","start":1.68,"end":2.0,"confidence":0.9863281,"punctuated_word":"Matthew","sentiment":"neutral","sentiment_score":0.07496777176856995},{"word":"palm","start":2.0,"end":2.24,"confidence":0.7583008,"punctuated_word":"Palm","sentiment":"neutral","sentiment_score":0.06721749901771545},{"word":"from","start":2.24,"end":2.56,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.061348333954811096},{"word":"r","start":2.56,"end":2.6399999,"confidence":0.32080078,"punctuated_word":"r","sentiment":"neutral","sentiment_score":0.052476588636636734},{"word":"one","start":2.6399999,"end":2.8799999,"confidence":0.49658203,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.04035230353474617},{"word":"i","start":2.8799999,"end":3.04,"confidence":0.96777344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07548458874225616},{"word":"technology","start":3.04,"end":3.54,"confidence":0.9807129,"punctuated_word":"Technology.","sentiment":"neutral","sentiment_score":0.04813840985298157},{"word":"i'm","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.3933959007263184},{"word":"currently","start":4.08,"end":4.48,"confidence":0.99902344,"punctuated_word":"currently","sentiment":"negative","sentiment_score":-0.4675755500793457},{"word":"unavailable","start":4.48,"end":4.98,"confidence":0.782959,"punctuated_word":"unavailable.","sentiment":"negative","sentiment_score":-0.5344546437263489},{"word":"but","start":5.12,"end":5.3599997,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.1594787836074829},{"word":"if","start":5.3599997,"end":5.44,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.09517651796340942},{"word":"you","start":5.44,"end":5.52,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09257414191961288},{"word":"could","start":5.52,"end":5.7599998,"confidence":0.89208984,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.1319044679403305},{"word":"please","start":5.7599998,"end":6.08,"confidence":0.9941406,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.1072433590888977},{"word":"leave","start":6.08,"end":6.3999996,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.024011090397834774},{"word":"a","start":6.3999996,"end":6.56,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10415081679821014},{"word":"short","start":6.56,"end":6.7999997,"confidence":1.0,"punctuated_word":"short","sentiment":"neutral","sentiment_score":0.010280922055244446},{"word":"message","start":6.7999997,"end":7.2,"confidence":0.99316406,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.04015523195266723},{"word":"i'll","start":7.2,"end":7.44,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0971982479095459},{"word":"get","start":7.44,"end":7.52,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.014699578285217283},{"word":"back","start":7.52,"end":7.7599998,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.01873008906841278},{"word":"to","start":7.7599998,"end":7.8399997,"confidence":0.9921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05690605938434601},{"word":"you","start":7.8399997,"end":8.0,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07482291758060455},{"word":"as","start":8.0,"end":8.24,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.04924499988555908},{"word":"soon","start":8.24,"end":8.48,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.0733700543642044},{"word":"as","start":8.48,"end":8.639999,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.007288500666618347},{"word":"possible","start":8.639999,"end":9.139999,"confidence":0.9995117,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":0.021414434537291527}],"paragraphs":{"transcript":"\nHi. You've reached Matthew Palm from r one I Technology. I'm currently unavailable. But if you could please leave a short message, I'll get back to you as soon as possible.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.04,"sentiment":"neutral","sentiment_score":0.06685730814933777},{"text":"You've reached Matthew Palm from r one I Technology.","start":1.04,"end":3.54,"sentiment":"neutral","sentiment_score":0.05900753123892678},{"text":"I'm currently unavailable.","start":3.84,"end":4.98,"sentiment":"negative","sentiment_score":-0.46514203151067096},{"text":"But if you could please leave a short message, I'll get back to you as soon as possible.","start":5.12,"end":9.139999,"sentiment":"neutral","sentiment_score":-0.018374366996188957}],"sentiment":"neutral","sentiment_score":-0.03639482616657211,"num_words":31,"start":0.79999995,"end":9.139999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Matthew Palm from r one I Technology. I'm currently unavailable. But if you could please leave a short message, I'll get back to you as soon as possible.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.04,"sentiment":"neutral","sentiment_score":0.06685730814933777},{"text":"You've reached Matthew Palm from r one I Technology.","start":1.04,"end":3.54,"sentiment":"neutral","sentiment_score":0.05900753123892678},{"text":"I'm currently unavailable.","start":3.84,"end":4.98,"sentiment":"negative","sentiment_score":-0.46514203151067096},{"text":"But if you could please leave a short message, I'll get back to you as soon as possible.","start":5.12,"end":9.139999,"sentiment":"neutral","sentiment_score":-0.018374366996188957}],"sentiment":"neutral","sentiment_score":-0.03639482616657211,"channel":1,"num_words":31,"start":0.79999995,"end":9.139999}]},"summary":{"result":"success","short":"Hi. You've reached Matthew Palm from r one I Technology. I'm currently unavailable. But if you could please leave a short message, I'll get back to you as soon as possible."},"intents":{"segments":[{"text":"But if you could please leave a short message, I'll get back to you as soon as possible.","start_word":13,"end_word":30,"intents":[{"intent":"Leave message","confidence_score":0.7286567}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Matthew Palm from r one I Technology.","start_word":0,"end_word":9,"sentiment":"neutral","sentiment_score":0.057464323937892914},{"text":"I'm currently unavailable.","start_word":10,"end_word":12,"sentiment":"negative","sentiment_score":-0.45277875661849976},{"text":"But if you could please leave a short message, I'll get back to you as soon as possible.","start_word":13,"end_word":30,"sentiment":"neutral","sentiment_score":-0.013663774356245996}],"average":{"sentiment":"neutral","sentiment_score":-0.048503075705634224}}}}