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That you're saying the Internet is fluctuating. Is that correct? Okay. So mhmm. Yeah. Just wanted to ask you to power cycle the router. I'd like to turn it off for twenty minutes because we did reboot the network on our end. Yeah. So for it to take effect, you'll be needing to turn off the router, unplug it for twenty minutes. Is that okay? Yeah. Okay. Sure. Mhmm. Mhmm. Yeah. I understand. Yeah. So we did reboot it. So keep it unplugged. Once you got home, keep it unplugged for twenty minutes. And after that, plug it back in and check your Internet connection. So I'll know this step in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed. Yeah. Yeah. Yeah. You can call us as well tonight because we do have a 247 customer support, yeah, on this number. 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Good morning. This is Maureen from Ertow tech support. Am I speaking with, Biren? Yeah.\n\nI just wanted to check-in regarding your Internet issue on your Internet connection. Yeah. That you're saying the Internet is fluctuating. Is that correct? Okay.\n\nSo mhmm. Yeah. Just wanted to ask you to power cycle the router. I'd like to turn it off for twenty minutes because we did reboot the network on our end. Yeah.\n\nSo for it to take effect, you'll be needing to turn off the router, unplug it for twenty minutes. Is that okay? Yeah. Okay. Sure.\n\nMhmm. Mhmm. Yeah. I understand. Yeah.\n\nSo we did reboot it. So keep it unplugged. Once you got home, keep it unplugged for twenty minutes. And after that, plug it back in and check your Internet connection. So I'll know this step in your account.\n\nAnd if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed. Yeah. Yeah. Yeah. You can call us as well tonight because we do have a 247 customer support, yeah, on this number.\n\nOr I can provide you the after hours support number as well so that someone other representative can accommodate you. Okay. Sure. I'll reply to your email as well. K.\n\nThank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.11955633759498596},{"text":"Good morning.","start":3.6,"end":4.3199997,"sentiment":"positive","sentiment_score":0.39792105555534363},{"text":"This is Maureen from Ertow tech support.","start":4.3199997,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.22373042362076895},{"text":"Am I speaking with, Biren?","start":7.2799997,"end":9.139999,"sentiment":"neutral","sentiment_score":0.11896805167198181},{"text":"Yeah.","start":11.5199995,"end":11.84,"sentiment":"neutral","sentiment_score":0.0820617824792862}],"sentiment":"neutral","sentiment_score":0.1974008409306407,"num_words":16,"start":2.8799999,"end":11.84},{"sentences":[{"text":"I just wanted to check-in regarding your Internet issue on your Internet 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Yeah. Yes. Because, you know, I connect my Internet from last maybe few days, and sometimes the speed is okay. And sometimes, you know, even the, like, the, you know, the TikTok videos is also loading as well.\n\nYou know? So can I call you in a five minutes? I'm at a meter of something, so maybe I'll just finish that thing and just call you back. Okay. That's what I told you.\n\nYeah. I thought that it was Marina. She did your transaction before Yeah. And she misplaced the copy of the past. I'm not at home at the moment, so maybe I will try at home when once I reach at home.\n\nAnd yeah. Because I had a before, like, a plan as well, like, with the Ocom, and the the Internet speed was good. You know? Like, I never had a issue, like, a buffering or anything on YouTube videos or something like that. Yeah.\n\nYeah. Okay. No worries. I will try tonight and maybe call you tomorrow morning. Yeah?\n\nYes. So on on this number? Yeah. So so can you text me that number so maybe I will do it at nighttime? Yeah.\n\nThank you. Yeah. No worries. 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Good morning. This is Maureen from Ertow tech support. Am I speaking with, Biren?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. I just wanted to check-in regarding your Internet issue on your Internet connection.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. That you're saying the Internet is fluctuating. Is that correct?\n\nChannel 1: Yes. Because, you know, I connect my Internet from last maybe few days, and sometimes the speed is okay. And sometimes, you know, even the, like, the, you know, the TikTok videos is also loading as well. You know? So\n\nChannel 0: Okay. So mhmm.\n\nChannel 1: can I call you in a five minutes? I'm at a meter of something, so maybe I'll just finish that thing and just call you back.\n\nChannel 0: Yeah. Just wanted to ask you to power\n\nChannel 1: Okay.\n\nChannel 0: cycle the router.\n\nChannel 1: That's what I told you. Yeah.\n\nChannel 0: I'd like to\n\nChannel 1: I\n\nChannel 0: turn\n\nChannel 1: thought\n\nChannel 0: it off\n\nChannel 1: that\n\nChannel 0: for\n\nChannel 1: it was\n\nChannel 0: twenty\n\nChannel 1: Marina.\n\nChannel 0: minutes because\n\nChannel 1: She did\n\nChannel 0: we\n\nChannel 1: your\n\nChannel 0: did\n\nChannel 1: transaction\n\nChannel 0: reboot\n\nChannel 1: before\n\nChannel 0: the network\n\nChannel 1: Yeah.\n\nChannel 0: on our\n\nChannel 1: And\n\nChannel 0: end.\n\nChannel 1: she\n\nChannel 0: Yeah.\n\nChannel 1: misplaced\n\nChannel 0: So for it\n\nChannel 1: the\n\nChannel 0: to\n\nChannel 1: copy\n\nChannel 0: take effect,\n\nChannel 1: of the past.\n\nChannel 0: you'll be needing to turn off the router, unplug it for twenty minutes. Is that okay?\n\nChannel 1: I'm not at home at the moment, so maybe I will try at home when once I reach at home.\n\nChannel 0: Yeah.\n\nChannel 1: And\n\nChannel 0: Okay. Sure. Mhmm.\n\nChannel 1: yeah. Because I had a before, like, a plan as well, like, with the Ocom, and\n\nChannel 0: Mhmm.\n\nChannel 1: the the Internet speed was good. You know? Like, I never had a issue, like, a buffering or anything on\n\nChannel 0: Yeah.\n\nChannel 1: YouTube\n\nChannel 0: I understand.\n\nChannel 1: videos or something like that. Yeah.\n\nChannel 0: Yeah. So we did reboot it. So keep it unplugged. Once you got home, keep it unplugged for twenty minutes. And\n\nChannel 1: Yeah.\n\nChannel 0: after that, plug it back in and check your Internet connection. So I'll know this step in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed.\n\nChannel 1: Okay. No worries. I will try tonight\n\nChannel 0: Yeah.\n\nChannel 1: and maybe call\n\nChannel 0: Yeah.\n\nChannel 1: you tomorrow morning. Yeah?\n\nChannel 0: Yeah. You can call\n\nChannel 1: Yes.\n\nChannel 0: us as well tonight because we do have a 247 customer support,\n\nChannel 1: So on on this number?\n\nChannel 0: yeah, on this number. Or I can provide you the after hours support number as well so that someone\n\nChannel 1: Yeah. So\n\nChannel 0: other\n\nChannel 1: so can\n\nChannel 0: representative\n\nChannel 1: you text me\n\nChannel 0: can\n\nChannel 1: that\n\nChannel 0: accommodate\n\nChannel 1: number so\n\nChannel 0: you.\n\nChannel 1: maybe I will do it at nighttime? Yeah.\n\nChannel 0: Okay. Sure. I'll reply\n\nChannel 1: Thank\n\nChannel 0: to\n\nChannel 1: you.\n\nChannel 0: your email as well.\n\nChannel 1: Yeah. No worries. Thank you.\n\nChannel 0: K. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.11955633759498596},{"text":"Good morning.","start":3.6,"end":4.3199997,"sentiment":"positive","sentiment_score":0.39792105555534363},{"text":"This is Maureen from Ertow tech support.","start":4.3199997,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.22373042362076895},{"text":"Am I speaking with, 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Biren said his internet speed was good, but the speed fluctuated and some videos were loading. The representative asked Biren to turn off his router for 20 minutes and check his internet connection again. They also provided Biren with a customer support number and an after-hours support number."},"intents":{"segments":[{"text":"I just wanted to check-in regarding your Internet issue on your Internet connection. Yeah. Yeah.","start_word":17,"end_word":31,"intents":[{"intent":"Check-in","confidence_score":0.6493879}]},{"text":"cycle the router. That's what I told you. Yeah. I'd like to I turn thought it off that for it was twenty Marina. minutes because She did we your did transaction reboot before the network Yeah. on our And end. she Yeah. misplaced So for it the to copy take effect, of the past. you'll be needing to turn off the router, unplug it for twenty minutes. Is that okay?","start_word":120,"end_word":189,"intents":[{"intent":"Power off router","confidence_score":0.33616266}]},{"text":"I'd like to I turn thought it off that for it was twenty Marina. minutes because She did we your did transaction reboot before the network Yeah.","start_word":129,"end_word":155,"intents":[{"intent":"Reboot router","confidence_score":0.1857575}]},{"text":"us as well tonight because we do have a 247 customer support, So on on this number? yeah, on this number. Or I can provide you the after hours support number as well so that someone Yeah.","start_word":357,"end_word":393,"intents":[{"intent":"Update support numbers and schedule meeting","confidence_score":7.9075065e-8}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.11955633759498596},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.38326090574264526},{"text":"This is Maureen from Ertow tech support. Am I speaking with, Biren? Yeah. Yeah. I just wanted to check-in regarding your Internet issue on your Internet connection. Yeah. Yeah. That you're saying the Internet is fluctuating. Is that correct? Yes. Because, you know, I connect my Internet from last maybe few days, and sometimes the speed is okay. And sometimes, you know, even the, like, the, you know, the TikTok videos is also loading as well. You know? So Okay. So mhmm. can I call you in a five minutes? I'm at a meter of something, so maybe I'll just finish that thing and just call you back. Yeah. Just wanted to ask you to power Okay. cycle the router. That's what I told you. Yeah. I'd like to I turn thought it off that for it was twenty Marina. minutes because She did we your did transaction reboot before the network Yeah. on our And end. she Yeah. misplaced So for it the to copy take effect, of the past. you'll be needing to turn off the router, unplug it for twenty minutes. Is that okay? I'm not at home at the moment, so maybe I will try at home when once I reach at home. Yeah. And Okay. Sure. Mhmm. yeah. Because I had a before, like, a plan as well, like, with the Ocom, and Mhmm.","start_word":3,"end_word":231,"sentiment":"neutral","sentiment_score":0.055494085133205855},{"text":"the the Internet speed was good.","start_word":232,"end_word":237,"sentiment":"positive","sentiment_score":0.6417641639709473},{"text":"You know? 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