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anymore.","start":28.03,"end":35.25,"sentiment":"neutral","sentiment_score":-0.18404442444443703},{"text":"Okay?","start":35.309998,"end":35.809998,"sentiment":"neutral","sentiment_score":0.004582613706588745},{"text":"So thank you very much.","start":35.87,"end":37.65,"sentiment":"positive","sentiment_score":0.39180333614349366},{"text":"Bye bye.","start":37.71,"end":38.43,"sentiment":"neutral","sentiment_score":0.10507261008024216}],"sentiment":"neutral","sentiment_score":-0.06250776077310244,"channel":1,"num_words":30,"start":28.03,"end":38.43},{"sentences":[{"text":"Oh,","start":38.34,"end":38.66,"sentiment":"neutral","sentiment_score":0.04883165657520294}],"sentiment":"neutral","sentiment_score":0.04883165657520294,"channel":0,"num_words":1,"start":38.34,"end":38.66},{"sentences":[{"text":"Bye.","start":38.43,"end":38.93,"sentiment":"neutral","sentiment_score":0.030070260167121887}],"sentiment":"neutral","sentiment_score":0.030070260167121887,"channel":1,"num_words":1,"start":38.43,"end":38.93},{"sentences":[{"text":"gotcha.","start":38.66,"end":39.16,"sentiment":"neutral","sentiment_score":0.008564261719584465}],"sentiment":"neutral","sentiment_score":0.008564261719584465,"channel":0,"num_words":1,"start":38.66,"end":39.16}]},"summary":{"result":"success","short":"An agent named Helena answers a call from V anniversary who is looking for a security analyst. Helena explains that their company helps investigate security alerts and provides an audit trail. V anniversary apologizes for not being in the IT role and explains that they have moved from their role."},"intents":{"segments":[{"text":"before you before you go any further, I moved from my role last year, so I'm not doing IT management role anymore. Okay?","start_word":69,"end_word":91,"intents":[{"intent":"Inform about change in role","confidence_score":0.0111978315}]}]},"sentiments":{"segments":[{"text":"Hello. This is Helena. Hello? Oh, hi, Vatlana. This is Andrew.","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":-0.0002682676422409713},{"text":"Have I caught you in a bad time?","start_word":11,"end_word":18,"sentiment":"negative","sentiment_score":-0.4004834294319153},{"text":"Andrew. Sorry. Where are you calling from? Oh, yes. Vigilance AI, Betvana. It it is our twenty four seven AI security analyst. Betvana, we help teams investigate every security alert in minutes and provide a full audit trail without adding Yes. headcount Sorry. or replacing Before your existing you staff. before you before you go any further, I moved from my role last year, so I'm not doing IT management role anymore. Okay?","start_word":19,"end_word":91,"sentiment":"neutral","sentiment_score":-0.017362043261528015},{"text":"So thank you very much.","start_word":92,"end_word":96,"sentiment":"positive","sentiment_score":0.393770694732666},{"text":"Bye bye. Oh, Bye. gotcha.","start_word":97,"end_word":101,"sentiment":"neutral","sentiment_score":0.05671979486942291}],"average":{"sentiment":"neutral","sentiment_score":-0.01753064791361491}}}}