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Welcome to Chase. We are experiencing longer wait times to speak to a specialist. For faster service, you can continue to use the automated system, chase.com, or the Chase mobile app. Thank you for your patience. Please enter your debit card, account number, or user ID followed by the pound key. To report your debit card lost, stolen, or damaged, or to report unrecognized charges, press 8. For other options, press 2. For credit card, loan, or line information and payments, press 1. To return to the previous menu to access your checking, savings, CD, or IRA account, press 2. To speak to a customer service specialist, please enter your debit card, account number, or user ID followed by the pound key. To report for credit card, loan, or line information and payments, press 1. To return to the previous menu to access your checking, savings, CD, or IRA account, press 2. To speak to a customer service specialist, press 0. Before we connect you to a customer service specialist, please enter your debit card, account number, or user ID followed by the pound key so our specialist will know who you are when they answer your call. Please... We're sorry. The information entered did not match our records. Please enter your debit card PIN, the same PIN you used at the ATM. If calling with questions on your personal banking account, press 1. If calling with questions on your business banking account, press 2. Welcome to the Chase customer service center. Our office is currently closed. Please call back during normal business hours. 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be monitored and recorded, and your voice may be used for verification. Welcome to Chase. We are experiencing longer wait times to speak to a specialist. For faster service, you can continue to use the automated system, chase.com, or the Chase mobile app. Thank you for your patience.\n\nPlease enter your debit card, account number, or user ID followed by the pound key. To report your debit card lost, stolen, or damaged, or to report unrecognized charges, press 8. For other options, press 2. For credit card, loan, or line information and payments, press 1. To return to the previous menu to access your checking, savings, CD, or IRA account, press 2.\n\nTo speak to a customer service specialist, please enter your debit card, account number, or user ID followed by the pound key. To report for credit card, loan, or line information and payments, press 1. To return to the previous menu to access your checking, savings, CD, or IRA account, press 2. To speak to a customer service specialist, press 0. Before we connect you to a customer service specialist, please enter your debit card, account number, or user ID followed by the pound key so our specialist will know who you are when they answer your call.\n\nPlease... We're sorry. The information entered did not match our records. Please enter your debit card PIN, the same PIN you used at the ATM. If calling with questions on your personal banking account, press 1.\n\nIf calling with questions on your business banking account, press 2. Welcome to the Chase customer service center. Our office is currently closed. Please call back during normal business hours. Thank you.","paragraphs":[{"sentences":[{"text":"Will be monitored and recorded, and your voice may be used for verification.","start":0.24,"end":4.1,"sentiment":"neutral","sentiment_score":-0.05034830650457969},{"text":"Welcome to Chase.","start":7.8399997,"end":8.98,"sentiment":"neutral","sentiment_score":0.04184879114230474},{"text":"We are experiencing longer wait times to speak to a specialist.","start":12.08,"end":15.38,"sentiment":"negative","sentiment_score":-0.34214348820122803},{"text":"For faster service, you can continue to use the automated system, chase.com, or the Chase mobile app.","start":15.905,"end":22.645,"sentiment":"neutral","sentiment_score":0.031862930778194874},{"text":"Thank you for your patience.","start":22.705,"end":23.925,"sentiment":"neutral","sentiment_score":0.23201634585857392}],"sentiment":"neutral","sentiment_score":-0.05287364140457036,"num_words":49,"start":0.24,"end":23.925},{"sentences":[{"text":"Please enter your debit card, account number, or user ID followed by the pound key.","start":23.985,"end":29.86,"sentiment":"neutral","sentiment_score":-0.008518558243910472},{"text":"To report your debit card lost, stolen, or damaged, or to report unrecognized charges, press 8.","start":30.16,"end":37.38,"sentiment":"neutral","sentiment_score":-0.13953704526647925},{"text":"For other options, press 2.","start":37.6,"end":39.86,"sentiment":"neutral","sentiment_score":-0.013472516275942325},{"text":"For credit card, loan, or line information and payments, press 1.","start":50.455,"end":54.875,"sentiment":"neutral","sentiment_score":0.005659937011924657},{"text":"To return to the previous menu to access your checking, savings, CD, or IRA account, press 2.","start":55.175,"end":62.3,"sentiment":"neutral","sentiment_score":-0.015168341643670025}],"sentiment":"neutral","sentiment_score":-0.040989627814269625,"num_words":64,"start":23.985,"end":62.3},{"sentences":[{"text":"To speak to a customer service specialist, please enter your debit card, account number, or user ID followed by the pound key.","start":62.6,"end":71.18,"sentiment":"neutral","sentiment_score":-0.015652323649688202},{"text":"To report for credit card, loan, or line information and payments, press 1.","start":71.479996,"end":84.135,"sentiment":"neutral","sentiment_score":-0.006772197782993317},{"text":"To return to the previous menu to access your checking, savings, CD, or IRA account, press 2.","start":84.355,"end":91.46,"sentiment":"neutral","sentiment_score":-0.016732794944854343},{"text":"To speak to a customer service specialist, press 0.","start":91.76,"end":95.14,"sentiment":"neutral","sentiment_score":-0.022699022458659276},{"text":"Before we connect you to a customer service specialist, please enter your debit card, account number, or user ID followed by the pound key so our specialist will know who you are when they answer your call.","start":98.64,"end":110.805,"sentiment":"neutral","sentiment_score":-0.04745639357212428}],"sentiment":"neutral","sentiment_score":-0.027316581324807236,"num_words":98,"start":62.6,"end":110.805},{"sentences":[{"text":"Please...","start":137.515,"end":138.015,"sentiment":"neutral","sentiment_score":-0.055557847023010254},{"text":"We're sorry.","start":138.39499,"end":139.215,"sentiment":"neutral","sentiment_score":-0.24275748431682587},{"text":"The information entered did not match our records.","start":139.435,"end":142.25499,"sentiment":"negative","sentiment_score":-0.34183523058891296},{"text":"Please enter your debit card PIN, the same PIN you used at the ATM.","start":142.31499,"end":146.79,"sentiment":"neutral","sentiment_score":-0.13771847635507584},{"text":"If calling with questions on your personal banking account, press 1.","start":158.585,"end":162.845,"sentiment":"neutral","sentiment_score":-0.11476709084077315}],"sentiment":"neutral","sentiment_score":-0.17961809246076477,"num_words":36,"start":137.515,"end":162.845},{"sentences":[{"text":"If calling with questions on your business banking account, press 2.","start":163.145,"end":167.16501,"sentiment":"neutral","sentiment_score":-0.08545983921397816},{"text":"Welcome to the Chase customer service center.","start":173.77,"end":176.19,"sentiment":"neutral","sentiment_score":-0.10861781984567642},{"text":"Our office is currently closed.","start":176.57,"end":178.35,"sentiment":"neutral","sentiment_score":-0.32679829001426697},{"text":"Please call back during normal business hours.","start":178.89,"end":181.39,"sentiment":"neutral","sentiment_score":-0.25504413672855925},{"text":"Thank you.","start":181.61,"end":182.35,"sentiment":"neutral","sentiment_score":-0.01342772226780653}],"sentiment":"neutral","sentiment_score":-0.16082933818688616,"num_words":32,"start":163.145,"end":182.35}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Will be monitored and recorded, and your voice may be used for verification. Welcome to Chase. We are experiencing longer wait times to speak to a specialist. For faster service, you can continue to use the automated system, chase.com, or the Chase mobile app. Thank you for your patience.\n\nPlease enter your debit card, account number, or user ID followed by the pound key. To report your debit card lost, stolen, or damaged, or to report unrecognized charges, press 8. For other options, press 2. For credit card, loan, or line information and payments, press 1. To return to the previous menu to access your checking, savings, CD, or IRA account, press 2.\n\nTo speak to a customer service specialist, please enter your debit card, account number, or user ID followed by the pound key. To report for credit card, loan, or line information and payments, press 1. To return to the previous menu to access your checking, savings, CD, or IRA account, press 2. To speak to a customer service specialist, press 0. Before we connect you to a customer service specialist, please enter your debit card, account number, or user ID followed by the pound key so our specialist will know who you are when they answer your call.\n\nPlease... We're sorry. The information entered did not match our records. Please enter your debit card PIN, the same PIN you used at the ATM. If calling with questions on your personal banking account, press 1.\n\nIf calling with questions on your business banking account, press 2. Welcome to the Chase customer service center. Our office is currently closed. Please call back during normal business hours. Thank you.","paragraphs":[{"sentences":[{"text":"Will be monitored and recorded, and your voice may be used for verification.","start":0.24,"end":4.1,"sentiment":"neutral","sentiment_score":-0.05034830650457969},{"text":"Welcome to Chase.","start":7.8399997,"end":8.98,"sentiment":"neutral","sentiment_score":0.04184879114230474},{"text":"We are experiencing longer wait times to speak to a specialist.","start":12.08,"end":15.38,"sentiment":"negative","sentiment_score":-0.34214348820122803},{"text":"For faster service, you can continue to use the automated system, chase.com, or the Chase mobile app.","start":15.905,"end":22.645,"sentiment":"neutral","sentiment_score":0.031862930778194874},{"text":"Thank you for your patience.","start":22.705,"end":23.925,"sentiment":"neutral","sentiment_score":0.23201634585857392}],"sentiment":"neutral","sentiment_score":-0.05287364140457036,"channel":1,"num_words":49,"start":0.24,"end":23.925},{"sentences":[{"text":"Please enter your debit card, account number, or user ID followed by the pound key.","start":23.985,"end":29.86,"sentiment":"neutral","sentiment_score":-0.008518558243910472},{"text":"To report your debit card lost, stolen, or damaged, or to report unrecognized charges, press 8.","start":30.16,"end":37.38,"sentiment":"neutral","sentiment_score":-0.13953704526647925},{"text":"For other options, press 2.","start":37.6,"end":39.86,"sentiment":"neutral","sentiment_score":-0.013472516275942325},{"text":"For credit card, loan, or line information and payments, press 1.","start":50.455,"end":54.875,"sentiment":"neutral","sentiment_score":0.005659937011924657},{"text":"To return to the previous menu to access your checking, savings, CD, or IRA account, press 2.","start":55.175,"end":62.3,"sentiment":"neutral","sentiment_score":-0.015168341643670025}],"sentiment":"neutral","sentiment_score":-0.040989627814269625,"channel":1,"num_words":64,"start":23.985,"end":62.3},{"sentences":[{"text":"To speak to a customer service specialist, please enter your debit card, account number, or user ID followed by the pound key.","start":62.6,"end":71.18,"sentiment":"neutral","sentiment_score":-0.015652323649688202},{"text":"To report for credit card, loan, or line information and payments, press 1.","start":71.479996,"end":84.135,"sentiment":"neutral","sentiment_score":-0.006772197782993317},{"text":"To return to the previous menu to access your checking, savings, CD, or IRA account, press 2.","start":84.355,"end":91.46,"sentiment":"neutral","sentiment_score":-0.016732794944854343},{"text":"To speak to a customer service specialist, press 0.","start":91.76,"end":95.14,"sentiment":"neutral","sentiment_score":-0.022699022458659276},{"text":"Before we connect you to a customer service specialist, please enter your debit card, account number, or user ID followed by the pound key so our specialist will know who you are when they answer your call.","start":98.64,"end":110.805,"sentiment":"neutral","sentiment_score":-0.04745639357212428}],"sentiment":"neutral","sentiment_score":-0.027316581324807236,"channel":1,"num_words":98,"start":62.6,"end":110.805},{"sentences":[{"text":"Please...","start":137.515,"end":138.015,"sentiment":"neutral","sentiment_score":-0.055557847023010254},{"text":"We're sorry.","start":138.39499,"end":139.215,"sentiment":"neutral","sentiment_score":-0.24275748431682587},{"text":"The information entered did not match our records.","start":139.435,"end":142.25499,"sentiment":"negative","sentiment_score":-0.34183523058891296},{"text":"Please enter your debit card PIN, the same PIN you used at the ATM.","start":142.31499,"end":146.79,"sentiment":"neutral","sentiment_score":-0.13771847635507584},{"text":"If calling with questions on your personal banking account, press 1.","start":158.585,"end":162.845,"sentiment":"neutral","sentiment_score":-0.11476709084077315}],"sentiment":"neutral","sentiment_score":-0.17961809246076477,"channel":1,"num_words":36,"start":137.515,"end":162.845},{"sentences":[{"text":"If calling with questions on your business banking account, press 2.","start":163.145,"end":167.16501,"sentiment":"neutral","sentiment_score":-0.08545983921397816},{"text":"Welcome to the Chase customer service center.","start":173.77,"end":176.19,"sentiment":"neutral","sentiment_score":-0.10861781984567642},{"text":"Our office is currently closed.","start":176.57,"end":178.35,"sentiment":"neutral","sentiment_score":-0.32679829001426697},{"text":"Please call back during normal business hours.","start":178.89,"end":181.39,"sentiment":"neutral","sentiment_score":-0.25504413672855925},{"text":"Thank you.","start":181.61,"end":182.35,"sentiment":"neutral","sentiment_score":-0.01342772226780653}],"sentiment":"neutral","sentiment_score":-0.16082933818688616,"channel":1,"num_words":32,"start":163.145,"end":182.35}]},"summary":{"result":"success","short":"The customer is calling Chase and is informed of longer wait times to speak to a specialist. They are given options to use the automated system, chase.com, or the Chase mobile app to manage their account. The customer is also given options to report a debit card lost, stolen, or damaged, or to report unrecognized charges. They are also given options to access their checking, savings, CD, or IRA account, loan, or to speak to a customer service specialist. However, the customer service center is closed and the customer is instructed to call back during normal business hours."},"intents":{"segments":[{"text":"If calling with questions on your personal banking account, press 1. If calling with questions on your business banking account, press 2. Welcome to the Chase customer service center. Our office is currently closed. Please call back during normal business hours. Thank you.","start_word":236,"end_word":278,"intents":[{"intent":"Guide callers","confidence_score":0.2568749}]}]},"sentiments":{"segments":[{"text":"Will be monitored and recorded, and your voice may be used for verification. Welcome to Chase.","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":-0.028599824756383896},{"text":"We are experiencing longer wait times to speak to a specialist.","start_word":16,"end_word":26,"sentiment":"negative","sentiment_score":-0.33974021673202515},{"text":"For faster service, you can continue to use the automated system, chase.com, or the Chase mobile app. Thank you for your patience. Please enter your debit card, account number, or user ID followed by the pound key. To report your debit card lost, stolen, or damaged, or to report unrecognized charges, press 8. For other options, press 2. For credit card, loan, or line information and payments, press 1. To return to the previous menu to access your checking, savings, CD, or IRA account, press 2. To speak to a customer service specialist, please enter your debit card, account number, or user ID followed by the pound key. To report for credit card, loan, or line information and payments, press 1. To return to the previous menu to access your checking, savings, CD, or IRA account, press 2. To speak to a customer service specialist, press 0. Before we connect you to a customer service specialist, please enter your debit card, account number, or user ID followed by the pound key so our specialist will know who you are when they answer your call. Please... We're sorry.","start_word":27,"end_word":213,"sentiment":"neutral","sentiment_score":-0.027896977961063385},{"text":"The information entered did not match our records.","start_word":214,"end_word":221,"sentiment":"negative","sentiment_score":-0.3393409550189972},{"text":"Please enter your debit card PIN, the same PIN you used at the ATM. If calling with questions on your personal banking account, press 1. If calling with questions on your business banking account, press 2. Welcome to the Chase customer service center. Our office is currently closed. Please call back during normal business hours. Thank you.","start_word":222,"end_word":278,"sentiment":"neutral","sentiment_score":-0.1465590000152588}],"average":{"sentiment":"neutral","sentiment_score":-0.07024174281529018}}}}