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This is Mary calling from Airtel accounts team. I'm just giving you a quick call regarding your account as your service is currently suspended and scheduled for disconnect disconnection later today. Before we proceed, we'd like to give you an opportunity to speak with us and see if there's anything we can assist you with regarding your account. If you're having difficulty clearing the outstanding balance, we may also be able to discuss available payment arrangements or other options with you.\n\nPlease give us a callback on anytime today at your earliest convenience so we can go through the available options with you before the scheduled disconnection. You may call me back at 033 0391218132. Thank you so much, and have a great day. Goodbye. Again, that's 0391218132.\n\nThank you so much.","paragraphs":[{"sentences":[{"text":"Hi, Harmit.","start":21.835,"end":22.735,"sentiment":"neutral","sentiment_score":0.07944755256175995},{"text":"This is Mary calling from Airtel accounts team.","start":22.795,"end":25.595001,"sentiment":"neutral","sentiment_score":0.07571888575330377},{"text":"I'm just giving you a quick call regarding your account as your service is currently suspended and scheduled for disconnect disconnection later today.","start":25.595001,"end":35.41,"sentiment":"neutral","sentiment_score":0.0011827059738014054},{"text":"Before we proceed, we'd like to give you an opportunity to speak with us and see if there's anything we can assist you with regarding your account.","start":35.95,"end":43.215,"sentiment":"neutral","sentiment_score":0.17875834857975995},{"text":"If you're having difficulty clearing the outstanding balance, we may also be able to discuss available payment arrangements or other options with you.","start":43.695,"end":53.475,"sentiment":"neutral","sentiment_score":-0.07297064623107082}],"sentiment":"neutral","sentiment_score":0.04746986719140087,"num_words":83,"start":21.835,"end":53.475},{"sentences":[{"text":"Please give us a callback on anytime today at your earliest convenience so we can go through the available options with you before the scheduled disconnection.","start":53.775,"end":64.55,"sentiment":"neutral","sentiment_score":0.034448475075455814},{"text":"You may call me back at 033 0391218132.","start":65.33,"end":76.625,"sentiment":"neutral","sentiment_score":0.03112554084509611},{"text":"Thank you so much, and have a great day.","start":76.625,"end":78.305,"sentiment":"positive","sentiment_score":0.5939184361033969},{"text":"Goodbye.","start":78.305,"end":78.805,"sentiment":"neutral","sentiment_score":0.1298408955335617},{"text":"Again, that's 0391218132.","start":81.105,"end":86.07088,"sentiment":"neutral","sentiment_score":0.09030855943759282}],"sentiment":"neutral","sentiment_score":0.1466105782446709,"num_words":47,"start":53.775,"end":86.07088},{"sentences":[{"text":"Thank you so much.","start":86.07088,"end":87.130875,"sentiment":"positive","sentiment_score":0.41046660393476486}],"sentiment":"positive","sentiment_score":0.41046660393476486,"num_words":4,"start":86.07088,"end":87.130875}]}}]},{"alternatives":[{"transcript":"61410831191 isn't available right now. 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Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options.","paragraphs":[{"sentences":[{"text":"61410831191 isn't available right now.","start":2.48,"end":13.62,"sentiment":"neutral","sentiment_score":-0.2826175630092621},{"text":"Please leave a detailed message after the tone.","start":13.715,"end":16.215,"sentiment":"neutral","sentiment_score":-0.1309798238798976},{"text":"When you have finished recording, you may hang up, or press 1 for more options.","start":16.275,"end":20.055,"sentiment":"neutral","sentiment_score":-0.065810198088487}],"sentiment":"neutral","sentiment_score":-0.123145692050457,"num_words":28,"start":2.48,"end":20.055}]}}]}],"paragraphs":{"transcript":"\nChannel 1: 61410831191 isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options.\n\nChannel 0: Hi, Harmit. This is Mary calling from Airtel accounts team. I'm just giving you a quick call regarding your account as your service is currently suspended and scheduled for disconnect disconnection later today. Before we proceed, we'd like to give you an opportunity to speak with us and see if there's anything we can assist you with regarding your account. If you're having difficulty clearing the outstanding balance, we may also be able to discuss available payment arrangements or other options with you.\n\nPlease give us a callback on anytime today at your earliest convenience so we can go through the available options with you before the scheduled disconnection. You may call me back at 033 0391218132. Thank you so much, and have a great day. Goodbye. Again, that's 0391218132.\n\nThank you so much.","paragraphs":[{"sentences":[{"text":"61410831191 isn't available right now.","start":2.48,"end":13.62,"sentiment":"neutral","sentiment_score":-0.2826175630092621},{"text":"Please leave a detailed message after the tone.","start":13.715,"end":16.215,"sentiment":"neutral","sentiment_score":-0.1309798238798976},{"text":"When you have finished recording, you may hang up, or press 1 for more options.","start":16.275,"end":20.055,"sentiment":"neutral","sentiment_score":-0.065810198088487}],"sentiment":"neutral","sentiment_score":-0.123145692050457,"channel":1,"num_words":28,"start":2.48,"end":20.055},{"sentences":[{"text":"Hi, Harmit.","start":21.835,"end":22.735,"sentiment":"neutral","sentiment_score":0.07944755256175995},{"text":"This is Mary calling from Airtel accounts team.","start":22.795,"end":25.595001,"sentiment":"neutral","sentiment_score":0.07571888575330377},{"text":"I'm just giving you a quick call regarding your account as your service is currently suspended and scheduled for disconnect disconnection later today.","start":25.595001,"end":35.41,"sentiment":"neutral","sentiment_score":0.0011827059738014054},{"text":"Before we proceed, we'd like to give you an opportunity to speak with us and see if there's anything we can assist you with regarding your account.","start":35.95,"end":43.215,"sentiment":"neutral","sentiment_score":0.17875834857975995},{"text":"If you're having difficulty clearing the outstanding balance, we may also be able to discuss available payment arrangements or other options with you.","start":43.695,"end":53.475,"sentiment":"neutral","sentiment_score":-0.07297064623107082}],"sentiment":"neutral","sentiment_score":0.04746986719140087,"channel":0,"num_words":83,"start":21.835,"end":53.475},{"sentences":[{"text":"Please give us a callback on anytime today at your earliest convenience so we can go through the available options with you before the scheduled disconnection.","start":53.775,"end":64.55,"sentiment":"neutral","sentiment_score":0.034448475075455814},{"text":"You may call me back at 033 0391218132.","start":65.33,"end":76.625,"sentiment":"neutral","sentiment_score":0.03112554084509611},{"text":"Thank you so much, and have a great day.","start":76.625,"end":78.305,"sentiment":"positive","sentiment_score":0.5939184361033969},{"text":"Goodbye.","start":78.305,"end":78.805,"sentiment":"neutral","sentiment_score":0.1298408955335617},{"text":"Again, that's 0391218132.","start":81.105,"end":86.07088,"sentiment":"neutral","sentiment_score":0.09030855943759282}],"sentiment":"neutral","sentiment_score":0.1466105782446709,"channel":0,"num_words":47,"start":53.775,"end":86.07088},{"sentences":[{"text":"Thank you so much.","start":86.07088,"end":87.130875,"sentiment":"positive","sentiment_score":0.41046660393476486}],"sentiment":"positive","sentiment_score":0.41046660393476486,"channel":0,"num_words":4,"start":86.07088,"end":87.130875}]},"summary":{"result":"success","short":"Mary from Airtel accounts team calls Harmit regarding his suspended service account and offers assistance with payment arrangements or other options. She provides a callback number and states that Harmit's account will be disconnected soon. 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Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options. Hi, Harmit. This is Mary calling from Airtel accounts team. I'm just giving you a quick call regarding your account as your service is currently suspended and scheduled for disconnect disconnection later today. Before we proceed, we'd like to give you an opportunity to speak with us and see if there's anything we can assist you with regarding your account. If you're having difficulty clearing the outstanding balance, we may also be able to discuss available payment arrangements or other options with you. Please give us a callback on anytime today at your earliest convenience so we can go through the available options with you before the scheduled disconnection. 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