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We received a link from our finance software company called Inerva. It's a genuine link. There's no issues with the link as such, but it says, please click on the link and set yourself up on the cloud workforce. It should result sorry. It should prompt you for permissions for your entry to set up single sign on, which ultimately it did. I then got a back channel email that says your request has been sent to the administrator so that this can happen. In conversation with Anurva, you guys are the administrator. So I'm just wondering, have you seen that come through, and can you approve it? This would have been yesterday. It happened. Maybe around I'm not sure now. Maybe around I'm not sure on the morning. I have to hunt it out. So it would have been for me, for my email address. I'll see if I can give you a time because it did send me a thing. I'll need to try and find it. So not Monday, Tuesday. Tuesday. And yeah. Whatever's an automated thing. And I'm just trying to find it. Because it Not that. Not that. Sorry. I I don't know who it came from. So I'm just trying to find it in my in deleted items. Might take me a moment here. So far, I'm failing. That was I I can send I can forward you what I've got here. Can I send it to your email direct? B l a at infinity dot com dot a u. Yeah. Okay. Okay. So let me know when you've got it, and I'll show you the thing that I got back through, which is halfway down the email trail. Yeah. It's not Oliver. Don't don't that's just who I then said. Hang on. What do we do with this? If you scroll down, the one that says from Mike to Kelly hi, Kelly. I tried to sign in, but immediately after successful authentication, I get the following message. It's literally about halfway down the trail, and then I screenshotted it. So that was the email that I got. And in clarification with Oliver, what he said is that now it's gone to your m s three six five admin, which is obviously you guys. Oh, here it is. Here. It's from Microsoft. So it's mssecurity-noreply@microsoft.com. That's who sent me it. And I'll forward this one to you. Okay. Would that be Kieran or Simone or and and Brandon's off-site. Look. It's not it's not it's not urgent. Don't get me wrong. It's not urgent, but I just didn't know where it had gone. I'm happy to wait till tomorrow, Friday. That that's not a problem. Okay. So that second email I sent you, if I forward it to them just to say, hey, guys. Can you grant me permission or something that will work? Okay. Yeah. Alright. Okay. Okay. All good. Will do. No. No. That's alright. It's it's not urgent. Not not at all. So I just didn't know where it had gone. Right. Fair enough. All good. Thanks for checking. You too. 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Bliz. Hi. It's Mike again at Coolabah. How are you going? Good.\n\nThank you. Bliz, I'm not quite sure how to describe this thing to you, so bear with me. We received a link from our finance software company called Inerva. It's a genuine link. There's no issues with the link as such, but it says, please click on the link and set yourself up on the cloud workforce.\n\nIt should result sorry. It should prompt you for permissions for your entry to set up single sign on, which ultimately it did. I then got a back channel email that says your request has been sent to the administrator so that this can happen. In conversation with Anurva, you guys are the administrator. So I'm just wondering, have you seen that come through, and can you approve it?\n\nThis would have been yesterday. It happened. Maybe around I'm not sure now. Maybe around I'm not sure on the morning. I have to hunt it out.\n\nSo it would have been for me, for my email address. I'll see if I can give you a time because it did send me a thing. I'll need to try and find it. So not Monday, Tuesday. Tuesday.\n\nAnd yeah. Whatever's an automated thing. And I'm just trying to find it. Because it Not that. Not that.\n\nSorry. I I don't know who it came from. So I'm just trying to find it in my in deleted items. Might take me a moment here. So far, I'm failing.\n\nThat was I I can send I can forward you what I've got here. Can I send it to your email direct? B l a at infinity dot com dot a u. Yeah. Okay.\n\nOkay. So let me know when you've got it, and I'll show you the thing that I got back through, which is halfway down the email trail. Yeah. It's not Oliver. Don't don't that's just who I then said.\n\nHang on. What do we do with this? If you scroll down, the one that says from Mike to Kelly hi, Kelly. I tried to sign in, but immediately after successful authentication, I get the following message. It's literally about halfway down the trail, and then I screenshotted it.\n\nSo that was the email that I got. And in clarification with Oliver, what he said is that now it's gone to your m s three six five admin, which is obviously you guys. Oh, here it is. Here. It's from Microsoft.\n\nSo it's mssecurity-noreply@microsoft.com. That's who sent me it. And I'll forward this one to you. Okay. Would that be Kieran or Simone or and and Brandon's off-site.\n\nLook. It's not it's not it's not urgent. Don't get me wrong. It's not urgent, but I just didn't know where it had gone. I'm happy to wait till tomorrow, Friday.\n\nThat that's not a problem. Okay. So that second email I sent you, if I forward it to them just to say, hey, guys. Can you grant me permission or something that will work? Okay.\n\nYeah. Alright. Okay. Okay. All good.\n\nWill do. No. No. That's alright. It's it's not urgent.\n\nNot not at all. So I just didn't know where it had gone. Right. Fair enough. All good.\n\nThanks for checking. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hey, Bliz.","start":3.84,"end":4.48,"sentiment":"neutral","sentiment_score":0.1624557450413704},{"text":"Hi.","start":4.48,"end":4.64,"sentiment":"neutral","sentiment_score":0.2036544680595398},{"text":"It's Mike again at Coolabah.","start":4.64,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.27023824751377107},{"text":"How are you going?","start":5.8399997,"end":6.66,"sentiment":"neutral","sentiment_score":0.2840559259057045},{"text":"Good.","start":8.08,"end":8.48,"sentiment":"positive","sentiment_score":0.5569367408752441}],"sentiment":"neutral","sentiment_score":0.2748398184776306,"num_words":13,"start":3.84,"end":8.48},{"sentences":[{"text":"Thank you.","start":8.48,"end":9.139999,"sentiment":"positive","sentiment_score":0.6133986413478851},{"text":"Bliz, I'm not quite sure how to describe this thing to you, so bear with me.","start":9.36,"end":14.66,"sentiment":"neutral","sentiment_score":-0.008644902109153918},{"text":"We received a link from our finance software company called Inerva.","start":15.04,"end":23.035,"sentiment":"neutral","sentiment_score":0.08279140191999348},{"text":"It's a genuine link.","start":23.415,"end":24.455,"sentiment":"neutral","sentiment_score":0.14644242450594902},{"text":"There's no issues with the link as such, but it says, please click on the link and set yourself up on the cloud workforce.","start":24.455,"end":31.275,"sentiment":"neutral","sentiment_score":0.053034823620691895}],"sentiment":"neutral","sentiment_score":0.06768052166648487,"num_words":57,"start":8.48,"end":31.275},{"sentences":[{"text":"It should result sorry.","start":32.59,"end":34.99,"sentiment":"neutral","sentiment_score":-0.04750378429889679},{"text":"It should prompt you for permissions for your entry to set up single sign on, which ultimately it did.","start":34.99,"end":41.73,"sentiment":"neutral","sentiment_score":0.011374513373563164},{"text":"I then got a back channel email that says your request has been sent to the administrator so that this can happen.","start":42.67,"end":50.095,"sentiment":"neutral","sentiment_score":0.03347508795559406},{"text":"In conversation with Anurva, you guys are the administrator.","start":50.475,"end":54.095,"sentiment":"neutral","sentiment_score":0.04474025819864538},{"text":"So I'm just wondering, have you seen that come through, and can you approve it?","start":54.795,"end":60.21,"sentiment":"neutral","sentiment_score":0.025172081713875135}],"sentiment":"neutral","sentiment_score":0.022359363788711853,"num_words":69,"start":32.59,"end":60.21},{"sentences":[{"text":"This would have been yesterday.","start":65.09,"end":67.51,"sentiment":"neutral","sentiment_score":-0.05605955049395561},{"text":"It happened.","start":68.369995,"end":69.35,"sentiment":"neutral","sentiment_score":-0.07851177826523781},{"text":"Maybe around I'm not sure now.","start":70.369995,"end":78.945,"sentiment":"neutral","sentiment_score":-0.09857873370250066},{"text":"Maybe around I'm not sure on the morning.","start":81.725,"end":86.384995,"sentiment":"neutral","sentiment_score":-0.11345578543841839},{"text":"I have to hunt it out.","start":87.46,"end":88.92,"sentiment":"neutral","sentiment_score":-0.09380096693833669}],"sentiment":"neutral","sentiment_score":-0.09256465912417129,"num_words":27,"start":65.09,"end":88.92},{"sentences":[{"text":"So it would have been for me, for my email address.","start":98.18,"end":101.96,"sentiment":"neutral","sentiment_score":-0.044595331800254906},{"text":"I'll see if I can give you a time because it did send me a thing.","start":115.990005,"end":118.55,"sentiment":"neutral","sentiment_score":-0.0717923219781369},{"text":"I'll need to try and find it.","start":118.55,"end":120.25,"sentiment":"neutral","sentiment_score":-0.10747021117380687},{"text":"So not Monday, Tuesday.","start":123.03,"end":125.61,"sentiment":"neutral","sentiment_score":-0.07134419120848179},{"text":"Tuesday.","start":130.30501,"end":130.80501,"sentiment":"neutral","sentiment_score":-0.057169314473867416}],"sentiment":"neutral","sentiment_score":-0.07010418869172916,"num_words":39,"start":98.18,"end":130.80501},{"sentences":[{"text":"And yeah.","start":134.905,"end":142.545,"sentiment":"neutral","sentiment_score":-0.0414492879062891},{"text":"Whatever's an automated thing.","start":142.545,"end":143.905,"sentiment":"neutral","sentiment_score":-0.07204236835241318},{"text":"And I'm just trying to find it.","start":143.905,"end":145.86,"sentiment":"neutral","sentiment_score":-0.0646830504494054},{"text":"Because it Not that.","start":148.58,"end":167.02501,"sentiment":"neutral","sentiment_score":-0.071760019287467},{"text":"Not that.","start":172.86,"end":173.68001,"sentiment":"neutral","sentiment_score":-0.1388821303844452}],"sentiment":"neutral","sentiment_score":-0.07308703896246459,"num_words":19,"start":134.905,"end":173.68001},{"sentences":[{"text":"Sorry.","start":185.11499,"end":185.435,"sentiment":"neutral","sentiment_score":-0.16005103290081024},{"text":"I I don't know who it came from.","start":185.435,"end":186.955,"sentiment":"neutral","sentiment_score":-0.17567711137235165},{"text":"So I'm just trying to find it in my in deleted items.","start":186.955,"end":190.095,"sentiment":"neutral","sentiment_score":-0.0895997683207194},{"text":"Might take me a moment here.","start":191.275,"end":193.055,"sentiment":"neutral","sentiment_score":-0.02814138913527131},{"text":"So far, I'm failing.","start":226.06,"end":227.2,"sentiment":"neutral","sentiment_score":-0.2813078872859478}],"sentiment":"neutral","sentiment_score":-0.12692725895753793,"num_words":31,"start":185.11499,"end":227.2},{"sentences":[{"text":"That was I I can send I can forward you what I've got here.","start":236.37999,"end":244.545,"sentiment":"neutral","sentiment_score":-0.08477689432246345},{"text":"Can I send it to your email direct?","start":244.545,"end":246.485,"sentiment":"neutral","sentiment_score":0.05928144045174122},{"text":"B l a at infinity dot com dot a u.","start":250.785,"end":266.11002,"sentiment":"neutral","sentiment_score":0.019003883562982084},{"text":"Yeah.","start":267.45,"end":267.93,"sentiment":"neutral","sentiment_score":0.07055474817752838},{"text":"Okay.","start":267.93,"end":268.43,"sentiment":"neutral","sentiment_score":0.09268900752067566}],"sentiment":"neutral","sentiment_score":-0.010568894281545105,"num_words":34,"start":236.37999,"end":268.43},{"sentences":[{"text":"Okay.","start":269.865,"end":270.365,"sentiment":"neutral","sentiment_score":0.11359871923923492},{"text":"So let me know when you've got it, and I'll show you the thing that I got back through, which is halfway down the email trail.","start":272.025,"end":284.25,"sentiment":"neutral","sentiment_score":0.15374857588456228},{"text":"Yeah.","start":323.35498,"end":323.595,"sentiment":"neutral","sentiment_score":-0.06458409875631332},{"text":"It's not Oliver.","start":323.595,"end":324.495,"sentiment":"neutral","sentiment_score":-0.18091008563836417},{"text":"Don't don't that's just who I then said.","start":324.79498,"end":326.79498,"sentiment":"neutral","sentiment_score":-0.3075280003249645}],"sentiment":"neutral","sentiment_score":0.02675700856324954,"num_words":39,"start":269.865,"end":326.79498},{"sentences":[{"text":"Hang on.","start":326.79498,"end":327.115,"sentiment":"neutral","sentiment_score":-0.1809280440211296},{"text":"What do we do with this?","start":327.115,"end":328.395,"sentiment":"neutral","sentiment_score":-0.10873671745260556},{"text":"If you scroll down, the one that says from Mike to Kelly hi, Kelly.","start":328.395,"end":333.035,"sentiment":"neutral","sentiment_score":-0.031643254682421684},{"text":"I tried to sign in, but immediately after successful authentication, I get the following message.","start":333.035,"end":337.615,"sentiment":"neutral","sentiment_score":-0.052782733986775084},{"text":"It's literally about halfway down the trail, and then I screenshotted it.","start":341.97998,"end":346.24,"sentiment":"neutral","sentiment_score":-0.03387997470175227}],"sentiment":"neutral","sentiment_score":-0.05419556458233571,"num_words":49,"start":326.79498,"end":346.24},{"sentences":[{"text":"So that was the email that I got.","start":347.41998,"end":349.75998,"sentiment":"neutral","sentiment_score":0.009141897317022085},{"text":"And in clarification with Oliver, what he said is that now it's gone to your m s three six five admin, which is obviously you guys.","start":351.67502,"end":359.775,"sentiment":"neutral","sentiment_score":-0.0753267457565436},{"text":"Oh, here it is.","start":418.595,"end":419.315,"sentiment":"neutral","sentiment_score":-0.030534267891198397},{"text":"Here.","start":419.315,"end":419.635,"sentiment":"neutral","sentiment_score":-0.007506702095270157},{"text":"It's from Microsoft.","start":419.635,"end":420.695,"sentiment":"neutral","sentiment_score":-0.011196511952827374}],"sentiment":"neutral","sentiment_score":-0.04877603620601197,"num_words":42,"start":347.41998,"end":420.695},{"sentences":[{"text":"So it's mssecurity-noreply@microsoft.com.","start":421.65002,"end":425.97,"sentiment":"neutral","sentiment_score":-0.017797365008542936},{"text":"That's who sent me it.","start":425.97,"end":427.43002,"sentiment":"neutral","sentiment_score":-0.031571342051029204},{"text":"And I'll forward this one to you.","start":430.85,"end":433.03,"sentiment":"neutral","sentiment_score":0.07087287253567151},{"text":"Okay.","start":519.82,"end":520.32,"sentiment":"neutral","sentiment_score":-0.1107444390654564},{"text":"Would that be Kieran or Simone or and and Brandon's off-site.","start":526.805,"end":534.745,"sentiment":"neutral","sentiment_score":-0.14672565934332935}],"sentiment":"neutral","sentiment_score":-0.05332834775456124,"num_words":27,"start":421.65002,"end":534.745},{"sentences":[{"text":"Look.","start":537.57996,"end":537.74,"sentiment":"neutral","sentiment_score":-0.10376601666212082},{"text":"It's not it's not it's not urgent.","start":537.74,"end":539.74,"sentiment":"neutral","sentiment_score":-0.13486388219254358},{"text":"Don't get me wrong.","start":539.74,"end":540.45996,"sentiment":"neutral","sentiment_score":-0.11273180693387985},{"text":"It's not urgent, but I just didn't know where it had gone.","start":540.45996,"end":543.6,"sentiment":"neutral","sentiment_score":-0.20784682780504227},{"text":"I'm happy to wait till tomorrow, Friday.","start":544.86,"end":546.94,"sentiment":"neutral","sentiment_score":0.32151186040469576}],"sentiment":"neutral","sentiment_score":-0.056203849373325225,"num_words":31,"start":537.57996,"end":546.94},{"sentences":[{"text":"That that's not a problem.","start":546.94,"end":548.24,"sentiment":"neutral","sentiment_score":0.2240898936986923},{"text":"Okay.","start":650.825,"end":651.145,"sentiment":"neutral","sentiment_score":0.03603257238864899},{"text":"So that second email I sent you, if I forward it to them just to say, hey, guys.","start":651.145,"end":655.01996,"sentiment":"neutral","sentiment_score":0.06375805298901266},{"text":"Can you grant me permission or something that will work?","start":655.01996,"end":658.72,"sentiment":"neutral","sentiment_score":0.04864124897867441},{"text":"Okay.","start":664.62,"end":665.12,"sentiment":"neutral","sentiment_score":0.025022782385349274}],"sentiment":"neutral","sentiment_score":0.08044463619589806,"num_words":35,"start":546.94,"end":665.12},{"sentences":[{"text":"Yeah.","start":666.06,"end":666.38,"sentiment":"neutral","sentiment_score":0.03355459123849869},{"text":"Alright.","start":666.38,"end":666.88,"sentiment":"neutral","sentiment_score":0.06643088161945343},{"text":"Okay.","start":673.445,"end":673.945,"sentiment":"neutral","sentiment_score":0.0825301930308342},{"text":"Okay.","start":674.485,"end":674.885,"sentiment":"neutral","sentiment_score":0.10181193053722382},{"text":"All good.","start":674.885,"end":675.445,"sentiment":"neutral","sentiment_score":0.21963968127965927}],"sentiment":"neutral","sentiment_score":0.12060115983088811,"num_words":6,"start":666.06,"end":675.445},{"sentences":[{"text":"Will do.","start":675.445,"end":676.185,"sentiment":"neutral","sentiment_score":0.21021535247564316},{"text":"No.","start":678.565,"end":678.805,"sentiment":"neutral","sentiment_score":-0.2074839472770691},{"text":"No.","start":678.805,"end":679.205,"sentiment":"neutral","sentiment_score":-0.22055965662002563},{"text":"That's alright.","start":679.205,"end":679.84503,"sentiment":"neutral","sentiment_score":-0.1730106845498085},{"text":"It's it's not urgent.","start":679.84503,"end":680.805,"sentiment":"neutral","sentiment_score":-0.1936301738023758}],"sentiment":"neutral","sentiment_score":-0.11281549632549286,"num_words":10,"start":675.445,"end":680.805},{"sentences":[{"text":"Not not at all.","start":680.805,"end":681.685,"sentiment":"neutral","sentiment_score":-0.2523503452539444},{"text":"So I just didn't know where it had 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This is Blaise. Good. You? Okay. Let me have a Okay. What was the email address of the other of the of a nervous thing? K. All good. Do you know what the what's it called? It might be called? Yeah. It's just blaze@affinitysystems.com.auise. Okay. Come on. There we go. It's I n. Oliver. Yep. Tried to signing. Yeah. Completely this request. Sorry. I need to find where those requests get sent then. Microsoft's Okay. Enterprise apps. Customer products. This request received. Submit. Admin consent requests. There are no pending requests. There is a high chance I might not have access to actually grant this. They're both sick. Kieran and Nick are both sick. And Brendan's out. Yeah. I'm by myself. Yeah. It might be best. I'm just having a quick look. Let's see if I can find where where the request itself actually even gets sent. App access request, admin consent request granted via Microsoft Android. I have a good to authenticate. I was in the complete wrong spot. Goddamn it. And it's having a fifth. Great. Okay. Yep. I'm not gonna be able to do this. It's gonna have to be a Kieran Brendan thing. So if you call back tomorrow or even just send them an email, they should be able to help you out. Yeah. Just send just send it to the IT affinity systems, like the the normal ticket in queue, and then I can I'll send them an email through the ticket. Easy. Sorry. I couldn't help. Yeah. So, apparently, it gets sent to an from what I can tell, it gets sent to a basically list where we have to approve it, but I don't have access to approve it. Only global admins can, and I don't have the glow and I don't have global admin. Hi, Tim. All good. You have a good one, Mike. 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signing.","start":344.435,"end":345.495,"sentiment":"neutral","sentiment_score":-0.04814353088537852}],"sentiment":"neutral","sentiment_score":-0.04448924154381861,"num_words":11,"start":308.41,"end":345.495},{"sentences":[{"text":"Yeah.","start":360.91,"end":361.41,"sentiment":"neutral","sentiment_score":0.037825196981430054},{"text":"Completely this request.","start":367.63,"end":368.775,"sentiment":"neutral","sentiment_score":0.045714994271596275},{"text":"Sorry.","start":369.815,"end":370.215,"sentiment":"negative","sentiment_score":-0.34626466035842896},{"text":"I need to find where those requests get sent then.","start":370.215,"end":373.115,"sentiment":"neutral","sentiment_score":-0.33070858120918273},{"text":"Microsoft's Okay.","start":412.54,"end":429.535,"sentiment":"neutral","sentiment_score":0.005811391398310661}],"sentiment":"neutral","sentiment_score":-0.2039269123445539,"num_words":17,"start":360.91,"end":429.535},{"sentences":[{"text":"Enterprise apps.","start":454.70502,"end":459.045,"sentiment":"neutral","sentiment_score":0.0172056769952178},{"text":"Customer products.","start":470.51,"end":472.11,"sentiment":"neutral","sentiment_score":0.01717636687681079},{"text":"This request received.","start":472.11,"end":473.33,"sentiment":"neutral","sentiment_score":0.02342974270383517},{"text":"Submit.","start":474.91,"end":475.41,"sentiment":"neutral","sentiment_score":0.031229089945554733},{"text":"Admin consent requests.","start":485.61502,"end":487.155,"sentiment":"neutral","sentiment_score":0.0027831948051850013}],"sentiment":"neutral","sentiment_score":0.01623927183787931,"num_words":11,"start":454.70502,"end":487.155},{"sentences":[{"text":"There are no pending requests.","start":489.77502,"end":491.23502,"sentiment":"neutral","sentiment_score":-0.23033155202865602},{"text":"There is a high chance I might not have access to actually grant this.","start":513.45496,"end":518.115,"sentiment":"negative","sentiment_score":-0.3826888246195657},{"text":"They're both sick.","start":529.36,"end":530.42,"sentiment":"negative","sentiment_score":-0.47312403718630475},{"text":"Kieran and Nick are both sick.","start":530.56,"end":532.58,"sentiment":"negative","sentiment_score":-0.39913027981917065},{"text":"And Brendan's out.","start":534.39996,"end":535.51996,"sentiment":"neutral","sentiment_score":-0.16008379062016806}],"sentiment":"negative","sentiment_score":-0.34850666023069815,"num_words":31,"start":489.77502,"end":535.51996},{"sentences":[{"text":"Yeah.","start":535.51996,"end":535.92,"sentiment":"neutral","sentiment_score":-0.07992087304592133},{"text":"I'm by myself.","start":535.92,"end":536.82,"sentiment":"neutral","sentiment_score":-0.09502023210128148},{"text":"Yeah.","start":549.105,"end":549.425,"sentiment":"neutral","sentiment_score":0.17192384600639343},{"text":"It might be best.","start":549.425,"end":550.645,"sentiment":"neutral","sentiment_score":0.17629453167319298},{"text":"I'm just having a quick look.","start":551.105,"end":552.645,"sentiment":"neutral","sentiment_score":0.10384035607179005}],"sentiment":"neutral","sentiment_score":0.07567750265200933,"num_words":15,"start":535.51996,"end":552.645},{"sentences":[{"text":"Let's see if I can find where where the request itself actually even gets sent.","start":561.21,"end":565.71,"sentiment":"neutral","sentiment_score":0.04950226781268915},{"text":"App access request, admin consent request granted via Microsoft Android.","start":567.05,"end":573.34503,"sentiment":"neutral","sentiment_score":0.0742429919540882},{"text":"I have a good to authenticate.","start":576.605,"end":577.825,"sentiment":"neutral","sentiment_score":0.2059336950381597},{"text":"I was in the complete wrong spot.","start":578.205,"end":579.965,"sentiment":"negative","sentiment_score":-0.35990987930979046},{"text":"Goddamn it.","start":579.965,"end":580.945,"sentiment":"neutral","sentiment_score":-0.2789972350001335}],"sentiment":"neutral","sentiment_score":-0.008919937955215573,"num_words":40,"start":561.21,"end":580.945},{"sentences":[{"text":"And it's having a fifth.","start":586.65,"end":600.25,"sentiment":"neutral","sentiment_score":-0.1258825585246086},{"text":"Great.","start":600.25,"end":600.75,"sentiment":"neutral","sentiment_score":0.29515954852104187},{"text":"Okay.","start":636.685,"end":637.185,"sentiment":"neutral","sentiment_score":0.11453983187675476},{"text":"Yep.","start":639.245,"end":639.72504,"sentiment":"neutral","sentiment_score":0.08599411696195602},{"text":"I'm not gonna be able to do this.","start":639.72504,"end":641.16504,"sentiment":"neutral","sentiment_score":-0.19624326936900616}],"sentiment":"neutral","sentiment_score":-0.10647909063845873,"num_words":16,"start":586.65,"end":641.16504},{"sentences":[{"text":"It's gonna have to be a Kieran Brendan thing.","start":641.16504,"end":644.07,"sentiment":"neutral","sentiment_score":-0.09222292900085449},{"text":"So if you call back tomorrow or even just send them an email, they should be able to help you out.","start":644.13,"end":649.99,"sentiment":"neutral","sentiment_score":0.029120121328603654},{"text":"Yeah.","start":659.53503,"end":659.775,"sentiment":"neutral","sentiment_score":0.035201020538806915},{"text":"Just send just send it to the IT affinity systems, like the the normal ticket in queue, and then I can I'll send them an email through the ticket.","start":659.775,"end":672.88995,"sentiment":"neutral","sentiment_score":0.04934191212443442},{"text":"Easy.","start":676.70996,"end":677.20996,"sentiment":"neutral","sentiment_score":0.11959926038980484}],"sentiment":"neutral","sentiment_score":0.022413638023445842,"num_words":61,"start":641.16504,"end":677.20996},{"sentences":[{"text":"Sorry.","start":677.26996,"end":677.50995,"sentiment":"neutral","sentiment_score":-0.13965561985969543},{"text":"I couldn't help.","start":677.50995,"end":678.49,"sentiment":"neutral","sentiment_score":-0.18912063539028168},{"text":"Yeah.","start":684.245,"end":684.64496,"sentiment":"neutral","sentiment_score":-0.0841345489025116},{"text":"So, apparently, it gets sent to an from what I can tell, it gets sent to a basically list where we have to approve it, but I don't have access to approve it.","start":684.64496,"end":693.765,"sentiment":"neutral","sentiment_score":-0.10917238462151903},{"text":"Only global admins can, and I don't have the glow and I don't have global admin.","start":693.765,"end":698.29,"sentiment":"neutral","sentiment_score":-0.1592600690200925}],"sentiment":"neutral","sentiment_score":-0.12855559021786409,"num_words":54,"start":677.26996,"end":698.29},{"sentences":[{"text":"Hi, Tim.","start":699.39,"end":700.05,"sentiment":"neutral","sentiment_score":0.17353946715593338},{"text":"All good.","start":703.15,"end":703.71,"sentiment":"neutral","sentiment_score":0.24026625975966454},{"text":"You have a good one, Mike.","start":703.71,"end":705.09,"sentiment":"positive","sentiment_score":0.8838011821111044},{"text":"See you.","start":706.35,"end":707.01,"sentiment":"neutral","sentiment_score":0.19762808084487912}],"sentiment":"positive","sentiment_score":0.5438062256822983,"num_words":12,"start":699.39,"end":707.01}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Affinity Systems. This is Blaise.\n\nChannel 0: Hey, Bliz. Hi. It's Mike again at Coolabah. How are you going?\n\nChannel 1: Good. You?\n\nChannel 0: Good. Thank you. Bliz, I'm not quite sure how to describe this thing to you, so bear with me. We received a link from our finance software company called Inerva. It's a genuine link.\n\nThere's no issues with the link as such, but it says, please click on the link and set yourself up on the cloud workforce. It should result sorry. It should prompt you for permissions for your entry to set up single sign on, which ultimately it did. I then got a back channel email that says your request has been sent to the administrator so that this can happen. In conversation with Anurva, you guys are the administrator.\n\nSo I'm just wondering, have you seen that come through, and can you approve it?\n\nChannel 1: Okay. Let me have\n\nChannel 0: This\n\nChannel 1: a\n\nChannel 0: would have been yesterday. It happened. Maybe around I'm not sure now. Maybe around I'm not sure on the morning.\n\nChannel 1: Okay.\n\nChannel 0: I have to hunt it out. So it would have been for me, for my email address. I'll see if I can give you a time because it did send me a thing. I'll need to try and find it. So not Monday, Tuesday.\n\nTuesday. And\n\nChannel 1: What was the email address of the other of the\n\nChannel 0: yeah. Whatever's\n\nChannel 1: of\n\nChannel 0: an\n\nChannel 1: a\n\nChannel 0: automated\n\nChannel 1: nervous thing?\n\nChannel 0: thing. And I'm just trying to find it. Because it Not that. Not that. Sorry.\n\nI I don't know who it came from. So I'm just trying to find it in my in deleted items. Might take\n\nChannel 1: K.\n\nChannel 0: me a moment here.\n\nChannel 1: All good.\n\nChannel 0: So far, I'm failing.\n\nChannel 1: Do you know what\n\nChannel 0: That\n\nChannel 1: the\n\nChannel 0: was\n\nChannel 1: what's\n\nChannel 0: I\n\nChannel 1: it called? It\n\nChannel 0: I\n\nChannel 1: might\n\nChannel 0: can\n\nChannel 1: be called?\n\nChannel 0: send I can forward you what I've got here. Can I send it to your email direct?\n\nChannel 1: Yeah. It's just blaze@affinitysystems.com.auise.\n\nChannel 0: B l a at infinity dot com dot a u. Yeah. Okay. Okay. So let me know when you've got it, and I'll show you the thing that I got back through, which is halfway down the email trail.\n\nChannel 1: Okay. Come on. There we go. It's I n.\n\nChannel 0: Yeah. It's not Oliver.\n\nChannel 1: Oliver.\n\nChannel 0: Don't don't that's just who I then said. Hang on. What do we do with this? If you scroll down, the one that says from Mike to Kelly hi, Kelly. I tried to sign in, but immediately after successful authentication, I get the following message.\n\nIt's literally about halfway down the trail,\n\nChannel 1: Yep.\n\nChannel 0: and then\n\nChannel 1: Tried\n\nChannel 0: I\n\nChannel 1: to signing.\n\nChannel 0: screenshotted it. So that was the email that I got. And in clarification with Oliver, what he said is that now it's gone to your m s three six five admin, which is obviously you guys.\n\nChannel 1: Yeah. Completely this request. Sorry. I need to find where those requests get sent then. Microsoft's\n\nChannel 0: Oh, here it is. Here. It's from Microsoft. So it's mssecurity-noreply@microsoft.com. That's who sent me it.\n\nChannel 1: Okay.\n\nChannel 0: And I'll forward this one to you.\n\nChannel 1: Enterprise apps. Customer products. This request received. Submit. Admin consent requests.\n\nThere are no pending requests. There is a high chance I might not have access to actually grant this.\n\nChannel 0: Okay. Would that be Kieran or Simone or\n\nChannel 1: They're both sick. Kieran and Nick are both sick.\n\nChannel 0: and and Brandon's off-site.\n\nChannel 1: And Brendan's out. Yeah. I'm by myself.\n\nChannel 0: Look. It's not it's not it's not urgent. Don't get me wrong. It's not urgent, but I just didn't know where it had gone. I'm happy to wait till tomorrow, Friday.\n\nThat that's not a problem.\n\nChannel 1: Yeah. It might be best. I'm just having a quick look. Let's see if I can find where where the request itself actually even gets sent. App access request, admin consent request granted via Microsoft Android.\n\nI have a good to authenticate. I was in the complete wrong spot. Goddamn it. And it's having a fifth. Great.\n\nOkay. Yep. I'm not gonna be able to do this. It's gonna have to be a Kieran Brendan thing. So if you call back tomorrow or even just send them an email, they should be able to help you out.\n\nChannel 0: Okay. So that second email I sent you, if I forward it to them just to say, hey, guys. Can you grant me permission or something that will work?\n\nChannel 1: Yeah. Just send just send it to the IT affinity systems, like the the normal\n\nChannel 0: Okay.\n\nChannel 1: ticket in queue, and\n\nChannel 0: Yeah.\n\nChannel 1: then\n\nChannel 0: Alright.\n\nChannel 1: I can I'll send them an email through the ticket.\n\nChannel 0: Okay. Okay. All good. Will do.\n\nChannel 1: Easy. Sorry. I couldn't help.\n\nChannel 0: No. No. That's alright. It's it's not urgent. Not not at all.\n\nSo I just didn't know where it had gone.\n\nChannel 1: Yeah. So, apparently, it gets sent to an from what I can tell, it gets sent to a basically list where we have to approve it, but I don't have access to approve it. Only global admins can, and I don't have\n\nChannel 0: Right.\n\nChannel 1: the glow and I don't have global admin.\n\nChannel 0: Fair enough.\n\nChannel 1: Hi, Tim.\n\nChannel 0: All good. Thanks for checking.\n\nChannel 1: All good. You have a good one, Mike.\n\nChannel 0: You too. Bye.\n\nChannel 1: See you.","paragraphs":[{"sentences":[{"text":"Affinity Systems.","start":1.4399999,"end":2.32,"sentiment":"neutral","sentiment_score":0.030420813709497452},{"text":"This is Blaise.","start":2.32,"end":3.22,"sentiment":"neutral","sentiment_score":0.0193431389828523}],"sentiment":"neutral","sentiment_score":0.02377420887351036,"channel":1,"num_words":5,"start":1.4399999,"end":3.22},{"sentences":[{"text":"Hey, Bliz.","start":3.84,"end":4.48,"sentiment":"neutral","sentiment_score":0.1624557450413704},{"text":"Hi.","start":4.48,"end":4.64,"sentiment":"neutral","sentiment_score":0.2036544680595398},{"text":"It's Mike again at Coolabah.","start":4.64,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.27023824751377107},{"text":"How are you going?","start":5.8399997,"end":6.66,"sentiment":"neutral","sentiment_score":0.2840559259057045}],"sentiment":"neutral","sentiment_score":0.25133174161116284,"channel":0,"num_words":12,"start":3.84,"end":6.66},{"sentences":[{"text":"Good.","start":7.12,"end":7.3599997,"sentiment":"positive","sentiment_score":0.4830317497253418},{"text":"You?","start":7.3599997,"end":7.8599997,"sentiment":"positive","sentiment_score":0.3733409643173218}],"sentiment":"positive","sentiment_score":0.4281863570213318,"channel":1,"num_words":2,"start":7.12,"end":7.8599997},{"sentences":[{"text":"Good.","start":8.08,"end":8.48,"sentiment":"positive","sentiment_score":0.5569367408752441},{"text":"Thank you.","start":8.48,"end":9.139999,"sentiment":"positive","sentiment_score":0.6133986413478851},{"text":"Bliz, I'm not quite sure how to describe this thing to you, so bear with me.","start":9.36,"end":14.66,"sentiment":"neutral","sentiment_score":-0.008644902109153918},{"text":"We received a link from our finance software company called Inerva.","start":15.04,"end":23.035,"sentiment":"neutral","sentiment_score":0.08279140191999348},{"text":"It's a genuine link.","start":23.415,"end":24.455,"sentiment":"neutral","sentiment_score":0.14644242450594902}],"sentiment":"neutral","sentiment_score":0.09240855026377283,"channel":0,"num_words":34,"start":8.08,"end":24.455},{"sentences":[{"text":"There's no issues with the link as such, but it says, please click on the link and set yourself up on the cloud workforce.","start":24.455,"end":31.275,"sentiment":"neutral","sentiment_score":0.053034823620691895},{"text":"It should result sorry.","start":32.59,"end":34.99,"sentiment":"neutral","sentiment_score":-0.04750378429889679},{"text":"It should prompt you for permissions for your entry to set up single sign on, which ultimately it did.","start":34.99,"end":41.73,"sentiment":"neutral","sentiment_score":0.011374513373563164},{"text":"I then got a back channel email that says your request has been sent to the administrator so that this can happen.","start":42.67,"end":50.095,"sentiment":"neutral","sentiment_score":0.03347508795559406},{"text":"In conversation with Anurva, you guys are the administrator.","start":50.475,"end":54.095,"sentiment":"neutral","sentiment_score":0.04474025819864538}],"sentiment":"neutral","sentiment_score":0.03125705952063585,"channel":0,"num_words":78,"start":24.455,"end":54.095},{"sentences":[{"text":"So I'm just wondering, have you seen that come through, and can you approve it?","start":54.795,"end":60.21,"sentiment":"neutral","sentiment_score":0.025172081713875135}],"sentiment":"neutral","sentiment_score":0.025172081713875135,"channel":0,"num_words":15,"start":54.795,"end":60.21},{"sentences":[{"text":"Okay.","start":63.920002,"end":64.42,"sentiment":"neutral","sentiment_score":-0.007862146943807602},{"text":"Let me have","start":64.48,"end":65.12,"sentiment":"neutral","sentiment_score":-0.00807574981202682}],"sentiment":"neutral","sentiment_score":-0.008022349094972014,"channel":1,"num_words":4,"start":63.920002,"end":65.12},{"sentences":[{"text":"This","start":65.09,"end":65.409996,"sentiment":"neutral","sentiment_score":-0.025783982127904892}],"sentiment":"neutral","sentiment_score":-0.025783982127904892,"channel":0,"num_words":1,"start":65.09,"end":65.409996},{"sentences":[{"text":"a","start":65.12,"end":65.62,"sentiment":"neutral","sentiment_score":-0.03825869411230087}],"sentiment":"neutral","sentiment_score":-0.03825869411230087,"channel":1,"num_words":1,"start":65.12,"end":65.62},{"sentences":[{"text":"would have been yesterday.","start":65.409996,"end":67.51,"sentiment":"neutral","sentiment_score":-0.06362844258546829},{"text":"It happened.","start":68.369995,"end":69.35,"sentiment":"neutral","sentiment_score":-0.07851177826523781},{"text":"Maybe around I'm not sure now.","start":70.369995,"end":78.945,"sentiment":"neutral","sentiment_score":-0.09857873370250066},{"text":"Maybe around I'm not sure on the morning.","start":81.725,"end":86.384995,"sentiment":"neutral","sentiment_score":-0.11345578543841839}],"sentiment":"neutral","sentiment_score":-0.09553280062973499,"channel":0,"num_words":20,"start":65.409996,"end":86.384995},{"sentences":[{"text":"Okay.","start":87.450005,"end":87.950005,"sentiment":"neutral","sentiment_score":-0.08126488327980042}],"sentiment":"neutral","sentiment_score":-0.08126488327980042,"channel":1,"num_words":1,"start":87.450005,"end":87.950005},{"sentences":[{"text":"I have to hunt it out.","start":87.46,"end":88.92,"sentiment":"neutral","sentiment_score":-0.09380096693833669},{"text":"So it would have been for me, for my email address.","start":98.18,"end":101.96,"sentiment":"neutral","sentiment_score":-0.044595331800254906},{"text":"I'll see if I can give you a time because it did send me a 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and","start":664.655,"end":666.175,"sentiment":"neutral","sentiment_score":0.018954475177451968}],"sentiment":"neutral","sentiment_score":0.018954475177451968,"channel":1,"num_words":4,"start":664.655,"end":666.175},{"sentences":[{"text":"Yeah.","start":666.06,"end":666.38,"sentiment":"neutral","sentiment_score":0.03355459123849869}],"sentiment":"neutral","sentiment_score":0.03355459123849869,"channel":0,"num_words":1,"start":666.06,"end":666.38},{"sentences":[{"text":"then","start":666.175,"end":666.495,"sentiment":"neutral","sentiment_score":0.05100148171186447}],"sentiment":"neutral","sentiment_score":0.05100148171186447,"channel":1,"num_words":1,"start":666.175,"end":666.495},{"sentences":[{"text":"Alright.","start":666.38,"end":666.88,"sentiment":"neutral","sentiment_score":0.06643088161945343}],"sentiment":"neutral","sentiment_score":0.06643088161945343,"channel":0,"num_words":1,"start":666.38,"end":666.88},{"sentences":[{"text":"I can I'll send them an email through the ticket.","start":666.495,"end":672.88995,"sentiment":"neutral","sentiment_score":0.06368935592472554}],"sentiment":"neutral","sentiment_score":0.06368935592472554,"channel":1,"num_words":10,"start":666.495,"end":672.88995},{"sentences":[{"text":"Okay.","start":673.445,"end":673.945,"sentiment":"neutral","sentiment_score":0.0825301930308342},{"text":"Okay.","start":674.485,"end":674.885,"sentiment":"neutral","sentiment_score":0.10181193053722382},{"text":"All good.","start":674.885,"end":675.445,"sentiment":"neutral","sentiment_score":0.21963968127965927},{"text":"Will do.","start":675.445,"end":676.185,"sentiment":"neutral","sentiment_score":0.21021535247564316}],"sentiment":"neutral","sentiment_score":0.1740086985131105,"channel":0,"num_words":6,"start":673.445,"end":676.185},{"sentences":[{"text":"Easy.","start":676.70996,"end":677.20996,"sentiment":"neutral","sentiment_score":0.11959926038980484},{"text":"Sorry.","start":677.26996,"end":677.50995,"sentiment":"neutral","sentiment_score":-0.13965561985969543},{"text":"I couldn't help.","start":677.50995,"end":678.49,"sentiment":"neutral","sentiment_score":-0.18912063539028168}],"sentiment":"neutral","sentiment_score":-0.11748365312814713,"channel":1,"num_words":5,"start":676.70996,"end":678.49},{"sentences":[{"text":"No.","start":678.565,"end":678.805,"sentiment":"neutral","sentiment_score":-0.2074839472770691},{"text":"No.","start":678.805,"end":679.205,"sentiment":"neutral","sentiment_score":-0.22055965662002563},{"text":"That's alright.","start":679.205,"end":679.84503,"sentiment":"neutral","sentiment_score":-0.1730106845498085},{"text":"It's it's not urgent.","start":679.84503,"end":680.805,"sentiment":"neutral","sentiment_score":-0.1936301738023758},{"text":"Not not at all.","start":680.805,"end":681.685,"sentiment":"neutral","sentiment_score":-0.2523503452539444}],"sentiment":"neutral","sentiment_score":-0.21316558743516603,"channel":0,"num_words":12,"start":678.565,"end":681.685},{"sentences":[{"text":"So I just didn't know where it had gone.","start":681.685,"end":683.545,"sentiment":"neutral","sentiment_score":-0.2539211759964625}],"sentiment":"neutral","sentiment_score":-0.2539211759964625,"channel":0,"num_words":9,"start":681.685,"end":683.545},{"sentences":[{"text":"Yeah.","start":684.245,"end":684.64496,"sentiment":"neutral","sentiment_score":-0.0841345489025116},{"text":"So, apparently, it gets sent to an from what I can tell, it gets sent to a basically list where we have to approve it, but I don't have access to approve it.","start":684.64496,"end":693.765,"sentiment":"neutral","sentiment_score":-0.10917238462151903},{"text":"Only global admins can, and I don't have","start":693.765,"end":696.11,"sentiment":"neutral","sentiment_score":-0.14245643466711044}],"sentiment":"neutral","sentiment_score":-0.1149160647321315,"channel":1,"num_words":42,"start":684.245,"end":696.11},{"sentences":[{"text":"Right.","start":696.03,"end":696.53,"sentiment":"neutral","sentiment_score":-0.08880802989006042}],"sentiment":"neutral","sentiment_score":-0.08880802989006042,"channel":0,"num_words":1,"start":696.03,"end":696.53},{"sentences":[{"text":"the glow and I don't have global admin.","start":696.11,"end":698.29,"sentiment":"neutral","sentiment_score":-0.17606370337307453}],"sentiment":"neutral","sentiment_score":-0.17606370337307453,"channel":1,"num_words":8,"start":696.11,"end":698.29},{"sentences":[{"text":"Fair enough.","start":698.60693,"end":699.3469,"sentiment":"neutral","sentiment_score":0.0027422159910202035}],"sentiment":"neutral","sentiment_score":0.0027422159910202035,"channel":0,"num_words":2,"start":698.60693,"end":699.3469},{"sentences":[{"text":"Hi, Tim.","start":699.39,"end":700.05,"sentiment":"neutral","sentiment_score":0.17353946715593338}],"sentiment":"neutral","sentiment_score":0.17353946715593338,"channel":1,"num_words":2,"start":699.39,"end":700.05},{"sentences":[{"text":"All good.","start":699.56696,"end":700.30695,"sentiment":"neutral","sentiment_score":0.30452661216259},{"text":"Thanks for checking.","start":701.48694,"end":702.4669,"sentiment":"positive","sentiment_score":0.49916089574495953}],"sentiment":"positive","sentiment_score":0.4213071823120117,"channel":0,"num_words":5,"start":699.56696,"end":702.4669},{"sentences":[{"text":"All good.","start":703.15,"end":703.71,"sentiment":"neutral","sentiment_score":0.24026625975966454},{"text":"You have a good one, Mike.","start":703.71,"end":705.09,"sentiment":"positive","sentiment_score":0.8838011821111044}],"sentiment":"positive","sentiment_score":0.7229174515232444,"channel":1,"num_words":8,"start":703.15,"end":705.09},{"sentences":[{"text":"You too.","start":704.8469,"end":705.4069,"sentiment":"positive","sentiment_score":0.7191268801689148},{"text":"Bye.","start":705.4069,"end":705.9069,"sentiment":"positive","sentiment_score":0.4778565764427185}],"sentiment":"positive","sentiment_score":0.638703445593516,"channel":0,"num_words":3,"start":704.8469,"end":705.9069},{"sentences":[{"text":"See you.","start":706.35,"end":707.01,"sentiment":"neutral","sentiment_score":0.19762808084487912}],"sentiment":"neutral","sentiment_score":0.19762808084487912,"channel":1,"num_words":2,"start":706.35,"end":707.01}]},"summary":{"result":"success","short":"The customer, Mike, is trying to find out where a request from Microsoft is sent to his email. He is having trouble finding the email address and is trying to figure out if he can grant permission. The agent, Anurva, promises to look into it and send an email to the customer."},"intents":{"segments":[{"text":"It should prompt you for permissions for your entry to set up single sign on, which ultimately it did.","start_word":81,"end_word":99,"intents":[{"intent":"Request access and permissions","confidence_score":0.0013828719}]},{"text":"So it would have been for me, for my email address. I'll see if I can give you a time because it did send me a thing. I'll need to try and find it. So not Monday, Tuesday.","start_word":179,"end_word":216,"intents":[{"intent":"Find email address","confidence_score":0.35354006},{"intent":"Find email address","confidence_score":0.19234209}]},{"text":"Can I send it to your email direct? Yeah.","start_word":312,"end_word":320,"intents":[{"intent":"Send email","confidence_score":0.6895345},{"intent":"Send request to email","confidence_score":0.004394067}]},{"text":"It's just blaze@affinitysystems.com.auise. B l a at infinity dot com dot a u. Yeah.","start_word":320,"end_word":333,"intents":[{"intent":"Confirm email address","confidence_score":0.07062979}]},{"text":"It's not Oliver. Oliver. Don't don't that's just who I then said. Hang on.","start_word":372,"end_word":385,"intents":[{"intent":"Confirm user identity","confidence_score":0.0026215548}]},{"text":"I need to find where those requests get sent then.","start_word":476,"end_word":485,"intents":[{"intent":"Inquire about request location","confidence_score":0.000036607904}]},{"text":"And I'll forward this one to you. Enterprise apps.","start_word":504,"end_word":512,"intents":[{"intent":"Forward request","confidence_score":0.34886762}]},{"text":"Kieran and Nick are both sick. and and Brandon's off-site. And Brendan's out.","start_word":552,"end_word":564,"intents":[{"intent":"Report sickness","confidence_score":0.00024456595}]},{"text":"It's not it's not it's not urgent. Don't get me wrong. It's not urgent, but I just didn't know where it had gone. I'm happy to wait till tomorrow, Friday. That that's not a problem. Yeah.","start_word":571,"end_word":606,"intents":[{"intent":"Fix issue","confidence_score":0.001124942}]}]},"sentiments":{"segments":[{"text":"Affinity Systems. This is Blaise. Hey, Bliz. Hi. It's Mike again at Coolabah. How are you going?","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.16888099908828735},{"text":"Good. You? Good. Thank you.","start_word":17,"end_word":21,"sentiment":"positive","sentiment_score":0.5111501812934875},{"text":"Bliz, I'm not quite sure how to describe this thing to you, so bear with me. We received a link from our finance software company called Inerva. It's a genuine link. There's no issues with the link as such, but it says, please click on the link and set yourself up on the cloud workforce. It should result sorry. It should prompt you for permissions for your entry to set up single sign on, which ultimately it did. I then got a back channel email that says your request has been sent to the administrator so that this can happen. In conversation with Anurva, you guys are the administrator. So I'm just wondering, have you seen that come through, and can you approve it? Okay. Let me have This a would have been yesterday. It happened. Maybe around I'm not sure now. Maybe around I'm not sure on the morning. Okay. I have to hunt it out. So it would have been for me, for my email address. I'll see if I can give you a time because it did send me a thing. I'll need to try and find it. So not Monday, Tuesday. Tuesday. And What was the email address of the other of the yeah. Whatever's of an a automated nervous thing? thing. And I'm just trying to find it. Because it Not that. Not that. Sorry. I I don't know who it came from. So I'm just trying to find it in my in deleted items. Might take K. me a moment here. All good. So far, I'm failing. Do you know what That the was what's I it called? It I might can be called? send I can forward you what I've got here. Can I send it to your email direct? Yeah. It's just blaze@affinitysystems.com.auise. B l a at infinity dot com dot a u. Yeah. Okay. Okay. So let me know when you've got it, and I'll show you the thing that I got back through, which is halfway down the email trail. Okay. Come on. There we go. It's I n. Yeah. It's not Oliver. Oliver. Don't don't that's just who I then said. Hang on. What do we do with this? If you scroll down, the one that says from Mike to Kelly hi, Kelly. I tried to sign in, but immediately after successful authentication, I get the following message. It's literally about halfway down the trail, Yep. and then Tried I to signing. screenshotted it. So that was the email that I got. And in clarification with Oliver, what he said is that now it's gone to your m s three six five admin, which is obviously you guys. Yeah. Completely this request.","start_word":22,"end_word":474,"sentiment":"neutral","sentiment_score":-0.02863034386409829},{"text":"Sorry.","start_word":475,"end_word":475,"sentiment":"negative","sentiment_score":-0.34626466035842896},{"text":"I need to find where those requests get sent then. Microsoft's Oh, here it is. Here. It's from Microsoft. So it's mssecurity-noreply@microsoft.com. That's who sent me it. Okay. And I'll forward this one to you. Enterprise apps. Customer products. This request received. Submit. Admin consent requests. There are no pending requests.","start_word":476,"end_word":526,"sentiment":"neutral","sentiment_score":-0.05906038358807564},{"text":"There is a high chance I might not have access to actually grant this.","start_word":527,"end_word":540,"sentiment":"negative","sentiment_score":-0.3810895085334778},{"text":"Okay. Would that be Kieran or Simone or They're both sick.","start_word":541,"end_word":551,"sentiment":"neutral","sentiment_score":-0.22143907845020297},{"text":"Kieran and Nick are both sick.","start_word":552,"end_word":557,"sentiment":"negative","sentiment_score":-0.38469183444976807},{"text":"and and Brandon's off-site. And Brendan's out. Yeah. I'm by myself. Look. It's not it's not it's not urgent. Don't get me wrong. It's not urgent, but I just didn't know where it had gone. I'm happy to wait till tomorrow, Friday. That that's not a problem. Yeah. It might be best. I'm just having a quick look. Let's see if I can find where where the request itself actually even gets sent. App access request, admin consent request granted via Microsoft Android. I have a good to authenticate.","start_word":558,"end_word":646,"sentiment":"neutral","sentiment_score":0.01780519387527798},{"text":"I was in the complete wrong spot.","start_word":647,"end_word":653,"sentiment":"negative","sentiment_score":-0.3676626980304718},{"text":"Goddamn it. And it's having a fifth. Great. Okay. Yep. I'm not gonna be able to do this. It's gonna have to be a Kieran Brendan thing. So if you call back tomorrow or even just send them an email, they should be able to help you out. Okay. So that second email I sent you, if I forward it to them just to say, hey, guys. Can you grant me permission or something that will work? Yeah. Just send just send it to the IT affinity systems, like the the normal Okay. ticket in queue, and Yeah. then Alright. I can I'll send them an email through the ticket. Okay. Okay. All good. Will do. Easy. Sorry. I couldn't help. No. No. That's alright. It's it's not urgent. Not not at all. So I just didn't know where it had gone. Yeah. So, apparently, it gets sent to an from what I can tell, it gets sent to a basically list where we have to approve it, but I don't have access to approve it. Only global admins can, and I don't have Right. the glow and I don't have global admin. Fair enough. Hi, Tim. All good.","start_word":654,"end_word":852,"sentiment":"neutral","sentiment_score":-0.04995953291654587},{"text":"Thanks for checking. All good. You have a good one, Mike. You too. Bye. See you.","start_word":853,"end_word":868,"sentiment":"positive","sentiment_score":0.6275418046861887}],"average":{"sentiment":"neutral","sentiment_score":-0.021628661368541077}}}}