{"metadata":{"transaction_key":"deprecated","request_id":"01a060a3-d03a-7d81-a3c8-9154bd236f27","sha256":"5958a1e86defc365f07dad7cd2c2fc21a971279edd5dc2598cb1adba5fe0d002","created":"2026-09-02T05:42:25.541Z","duration":65.08794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":140,"output_tokens":55},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":155,"output_tokens":155},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":155,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good afternoon. I would like to speak with Andrew Andrew Rauch From Cloud Solution IT. Ronald again. Yep. Thank you. Alright. Okay. I'll just call back some other time. Thank you. Bye bye.","confidence":0.9941406,"words":[{"word":"yeah","start":5.52,"end":5.8399997,"confidence":0.9980469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09808661043643951},{"word":"good","start":5.8399997,"end":6.08,"confidence":0.9970703,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.24170035123825073},{"word":"afternoon","start":6.08,"end":6.58,"confidence":0.9995117,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.12574812769889832},{"word":"i","start":6.7999997,"end":7.04,"confidence":0.63378906,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.055903978645801544},{"word":"would","start":7.04,"end":7.2,"confidence":0.85498047,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.04543020576238632},{"word":"like","start":7.2,"end":7.3599997,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.05094953998923302},{"word":"to","start":7.3599997,"end":7.44,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04590612277388573},{"word":"speak","start":7.44,"end":7.68,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.051973115652799606},{"word":"with","start":7.68,"end":7.9199996,"confidence":0.9980469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.027842281386256214},{"word":"andrew","start":7.9199996,"end":8.42,"confidence":0.9980469,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.047575920820236206},{"word":"andrew","start":8.639999,"end":9.139999,"confidence":0.4663086,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.043214667588472366},{"word":"rauch","start":9.2,"end":9.7,"confidence":0.4568685,"punctuated_word":"Rauch","sentiment":"neutral","sentiment_score":0.04139777272939682},{"word":"from","start":12.934999,"end":13.434999,"confidence":0.9921875,"punctuated_word":"From","sentiment":"neutral","sentiment_score":0.02153884246945381},{"word":"cloud","start":13.655,"end":14.135,"confidence":0.6665039,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.024949707090854645},{"word":"solution","start":14.135,"end":14.535,"confidence":0.96240234,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.03336476907134056},{"word":"it","start":14.535,"end":15.035,"confidence":0.9951172,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.037523943930864334},{"word":"ronald","start":21.175,"end":21.654999,"confidence":0.7792969,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.01360760722309351},{"word":"again","start":21.654999,"end":22.154999,"confidence":0.9506836,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":0.02089519053697586},{"word":"yep","start":23.974998,"end":24.474998,"confidence":0.9941406,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.039668008685112},{"word":"thank","start":28.29,"end":28.61,"confidence":0.9902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2809374928474426},{"word":"you","start":28.61,"end":29.11,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.18713362514972687},{"word":"alright","start":57.79,"end":58.190002,"confidence":0.87109375,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.02270041406154633},{"word":"okay","start":58.190002,"end":58.510002,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.01439507957547903},{"word":"i'll","start":58.510002,"end":58.670002,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.03698601573705673},{"word":"just","start":58.670002,"end":59.170002,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0622296929359436},{"word":"call","start":59.23,"end":59.47,"confidence":0.9243164,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.06327468156814575},{"word":"back","start":59.47,"end":59.71,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.07842394709587097},{"word":"some","start":59.71,"end":59.870003,"confidence":0.90283203,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.0924016684293747},{"word":"other","start":59.870003,"end":60.11,"confidence":0.9863281,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.03175143897533417},{"word":"time","start":60.11,"end":60.61,"confidence":1.0,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.03415590524673462},{"word":"thank","start":61.79,"end":62.03,"confidence":0.9716797,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.36695557832717896},{"word":"you","start":62.03,"end":62.53,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.279426634311676},{"word":"bye","start":63.95,"end":64.11,"confidence":0.8676758,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.09672914445400238},{"word":"bye","start":64.11,"end":64.61,"confidence":0.9797363,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.0565759539604187}],"paragraphs":{"transcript":"\nYeah. Good afternoon. I would like to speak with Andrew Andrew Rauch From Cloud Solution IT. Ronald again. Yep.\n\nThank you. Alright. Okay. I'll just call back some other time. Thank you.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":5.52,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.09808661043643951},{"text":"Good afternoon.","start":5.8399997,"end":6.58,"sentiment":"neutral","sentiment_score":0.18372423946857452},{"text":"I would like to speak with Andrew Andrew Rauch From Cloud Solution IT.","start":6.7999997,"end":15.035,"sentiment":"neutral","sentiment_score":0.04058237445469086},{"text":"Ronald again.","start":21.175,"end":22.154999,"sentiment":"neutral","sentiment_score":0.017251398880034685},{"text":"Yep.","start":23.974998,"end":24.474998,"sentiment":"neutral","sentiment_score":0.039668008685112}],"sentiment":"neutral","sentiment_score":0.05617246124893427,"num_words":19,"start":5.52,"end":24.474998},{"sentences":[{"text":"Thank you.","start":28.29,"end":29.11,"sentiment":"neutral","sentiment_score":0.23403555899858475},{"text":"Alright.","start":57.79,"end":58.190002,"sentiment":"neutral","sentiment_score":-0.02270041406154633},{"text":"Okay.","start":58.190002,"end":58.510002,"sentiment":"neutral","sentiment_score":-0.01439507957547903},{"text":"I'll just call back some other time.","start":58.510002,"end":60.61,"sentiment":"neutral","sentiment_score":-0.05703190714120865},{"text":"Thank you.","start":61.79,"end":62.53,"sentiment":"neutral","sentiment_score":0.3231911063194275}],"sentiment":"neutral","sentiment_score":0.052164191308502965,"num_words":13,"start":28.29,"end":62.53},{"sentences":[{"text":"Bye bye.","start":63.95,"end":64.61,"sentiment":"neutral","sentiment_score":0.07665254920721054}],"sentiment":"neutral","sentiment_score":0.07665254920721054,"num_words":2,"start":63.95,"end":64.61}]}}]},{"alternatives":[{"transcript":"Good afternoon. Redstar. How may I assist you? You're calling from? Hello. And and your name? Ronald. One moment. Our staff are taking other calls at present. Please hold the line. Thank you for holding. Your call will be answered as soon as possible. He's not answering. I'm not sure. He's in the office now. Yeah. Yeah. Call somewhere. Yeah. Yeah. Yeah. Okay. Okay. Bye bye. Bye.","confidence":0.9941406,"words":[{"word":"good","start":2.6399999,"end":2.8799999,"confidence":0.9863281,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.359905868768692},{"word":"afternoon","start":2.8799999,"end":3.36,"confidence":0.9838867,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.2792864739894867},{"word":"redstar","start":3.36,"end":3.84,"confidence":0.5497233,"punctuated_word":"Redstar.","sentiment":"neutral","sentiment_score":0.2775677442550659},{"word":"how","start":3.84,"end":4.0,"confidence":0.9941406,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.248513862490654},{"word":"may","start":4.0,"end":4.16,"confidence":0.9980469,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.2876206040382385},{"word":"i","start":4.16,"end":4.24,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2013847380876541},{"word":"assist","start":4.24,"end":4.56,"confidence":1.0,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":0.17652778327465057},{"word":"you","start":4.56,"end":5.06,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.16879934072494507},{"word":"you're","start":10.8,"end":11.2,"confidence":0.8251953,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.028035223484039307},{"word":"calling","start":11.2,"end":11.5199995,"confidence":0.99902344,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.02485860139131546},{"word":"from","start":11.5199995,"end":12.0199995,"confidence":0.9819336,"punctuated_word":"from?","sentiment":"neutral","sentiment_score":0.03699132055044174},{"word":"hello","start":16.175,"end":16.675,"confidence":0.39239502,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.020251058042049408},{"word":"and","start":18.335,"end":18.654999,"confidence":0.4645996,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.015052715316414831},{"word":"and","start":18.654999,"end":18.895,"confidence":0.90722656,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.013837826438248158},{"word":"your","start":18.895,"end":19.215,"confidence":0.99121094,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.014628110453486444},{"word":"name","start":19.215,"end":19.715,"confidence":0.9975586,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":0.020710185170173645},{"word":"ronald","start":22.654999,"end":23.154999,"confidence":0.9301758,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.018916551023721695},{"word":"one","start":26.895,"end":27.134998,"confidence":0.9921875,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.03285488486289978},{"word":"moment","start":27.134998,"end":27.634998,"confidence":0.9995117,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.04846768081188202},{"word":"our","start":34.37,"end":34.69,"confidence":0.42236328,"punctuated_word":"Our","sentiment":"neutral","sentiment_score":-0.12398092448711397},{"word":"staff","start":34.69,"end":35.010002,"confidence":0.6191406,"punctuated_word":"staff","sentiment":"neutral","sentiment_score":-0.10021328926086426},{"word":"are","start":35.010002,"end":35.09,"confidence":0.87841797,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.12257365137338638},{"word":"taking","start":35.09,"end":35.49,"confidence":0.9980469,"punctuated_word":"taking","sentiment":"neutral","sentiment_score":-0.0990627110004425},{"word":"other","start":35.49,"end":35.73,"confidence":0.99609375,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.1190098375082016},{"word":"calls","start":35.73,"end":36.05,"confidence":1.0,"punctuated_word":"calls","sentiment":"neutral","sentiment_score":-0.12478234618902206},{"word":"at","start":36.05,"end":36.21,"confidence":0.95703125,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.153414785861969},{"word":"present","start":36.21,"end":36.71,"confidence":0.99902344,"punctuated_word":"present.","sentiment":"neutral","sentiment_score":-0.12985827028751373},{"word":"please","start":36.77,"end":37.09,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.1565486341714859},{"word":"hold","start":37.09,"end":37.33,"confidence":1.0,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":-0.12448700517416},{"word":"the","start":37.33,"end":37.489998,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10801690816879272},{"word":"line","start":37.489998,"end":37.989998,"confidence":0.9995117,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.09864971041679382},{"word":"thank","start":48.855,"end":49.094997,"confidence":0.6328125,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.1278471797704697},{"word":"you","start":49.094997,"end":49.254997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05386066436767578},{"word":"for","start":49.254997,"end":49.415,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07489216327667236},{"word":"holding","start":49.415,"end":49.815,"confidence":0.9995117,"punctuated_word":"holding.","sentiment":"neutral","sentiment_score":0.05381011217832565},{"word":"your","start":49.815,"end":50.135,"confidence":0.99902344,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.1295117735862732},{"word":"call","start":50.135,"end":50.375,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.1347506046295166},{"word":"will","start":50.375,"end":50.535,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.13136222958564758},{"word":"be","start":50.535,"end":50.774998,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.17695826292037964},{"word":"answered","start":50.774998,"end":51.094997,"confidence":1.0,"punctuated_word":"answered","sentiment":"neutral","sentiment_score":-0.20799210667610168},{"word":"as","start":51.094997,"end":51.175,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.16257068514823914},{"word":"soon","start":51.175,"end":51.415,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.2164385616779327},{"word":"as","start":51.415,"end":51.574997,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.17330777645111084},{"word":"possible","start":51.574997,"end":52.074997,"confidence":0.99365234,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":-0.14674946665763855},{"word":"he's","start":53.655,"end":53.975,"confidence":0.83691406,"punctuated_word":"He's","sentiment":"negative","sentiment_score":-0.4354918897151947},{"word":"not","start":53.975,"end":54.295,"confidence":0.99902344,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.46705362200737},{"word":"answering","start":54.295,"end":54.774998,"confidence":0.9970703,"punctuated_word":"answering.","sentiment":"negative","sentiment_score":-0.44580402970314026},{"word":"i'm","start":54.774998,"end":55.015,"confidence":1.0,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4156873822212219},{"word":"not","start":55.015,"end":55.175,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.31361114978790283},{"word":"sure","start":55.175,"end":55.495,"confidence":0.9255371,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":-0.2784263491630554},{"word":"he's","start":55.495,"end":55.735,"confidence":0.98168945,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":-0.2427656650543213},{"word":"in","start":55.735,"end":55.894997,"confidence":0.9941406,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.18285109102725983},{"word":"the","start":55.894997,"end":56.072937,"confidence":0.94384766,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.21098187565803528},{"word":"office","start":56.15294,"end":56.392937,"confidence":1.0,"punctuated_word":"office","sentiment":"neutral","sentiment_score":-0.20525091886520383},{"word":"now","start":56.392937,"end":56.892937,"confidence":0.9980469,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.2367651164531708},{"word":"yeah","start":57.832935,"end":58.232937,"confidence":0.875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.020578399300575256},{"word":"yeah","start":58.232937,"end":58.732937,"confidence":0.98583984,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03010617010295391},{"word":"call","start":59.272938,"end":59.752937,"confidence":0.87890625,"punctuated_word":"Call","sentiment":"neutral","sentiment_score":-0.07977302372455597},{"word":"somewhere","start":59.752937,"end":60.252937,"confidence":0.7980957,"punctuated_word":"somewhere.","sentiment":"neutral","sentiment_score":-0.06305330246686935},{"word":"yeah","start":60.312935,"end":60.552937,"confidence":0.99121094,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.020581763237714767},{"word":"yeah","start":60.552937,"end":60.712936,"confidence":0.9980469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.030268048867583275},{"word":"yeah","start":60.712936,"end":61.212936,"confidence":0.99316406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.051946453750133514},{"word":"okay","start":61.432938,"end":61.932938,"confidence":0.7919922,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1313323974609375},{"word":"okay","start":62.392937,"end":62.79294,"confidence":0.8742676,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.13726359605789185},{"word":"bye","start":62.79294,"end":62.952938,"confidence":0.9951172,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.14778311550617218},{"word":"bye","start":62.952938,"end":63.452938,"confidence":0.94384766,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.11780362576246262},{"word":"bye","start":63.512936,"end":64.01294,"confidence":0.7375488,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.11186200380325316}],"paragraphs":{"transcript":"\nGood afternoon. Redstar. How may I assist you? You're calling from? Hello.\n\nAnd and your name? Ronald. One moment. Our staff are taking other calls at present. Please hold the line.\n\nThank you for holding. Your call will be answered as soon as possible. He's not answering. I'm not sure. He's in the office now.\n\nYeah. Yeah. Call somewhere. Yeah. Yeah.\n\nYeah. Okay. Okay. Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":2.6399999,"end":3.36,"sentiment":"neutral","sentiment_score":0.31959617137908936},{"text":"Redstar.","start":3.36,"end":3.84,"sentiment":"neutral","sentiment_score":0.2775677442550659},{"text":"How may I assist you?","start":3.84,"end":5.06,"sentiment":"neutral","sentiment_score":0.21656926572322846},{"text":"You're calling from?","start":10.8,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.02996171514193217},{"text":"Hello.","start":16.175,"end":16.675,"sentiment":"neutral","sentiment_score":0.020251058042049408}],"sentiment":"neutral","sentiment_score":0.1758118849247694,"num_words":12,"start":2.6399999,"end":16.675},{"sentences":[{"text":"And and your name?","start":18.335,"end":19.715,"sentiment":"neutral","sentiment_score":0.01605720934458077},{"text":"Ronald.","start":22.654999,"end":23.154999,"sentiment":"neutral","sentiment_score":0.018916551023721695},{"text":"One moment.","start":26.895,"end":27.634998,"sentiment":"neutral","sentiment_score":0.0406612828373909},{"text":"Our staff are taking other calls at present.","start":34.37,"end":36.71,"sentiment":"neutral","sentiment_score":-0.12161197699606419},{"text":"Please hold the line.","start":36.77,"end":37.989998,"sentiment":"neutral","sentiment_score":-0.12192556448280811}],"sentiment":"neutral","sentiment_score":-0.06821737472752207,"num_words":19,"start":18.335,"end":37.989998},{"sentences":[{"text":"Thank you for holding.","start":48.855,"end":49.815,"sentiment":"neutral","sentiment_score":0.07760252989828587},{"text":"Your call will be answered as soon as possible.","start":49.815,"end":52.074997,"sentiment":"neutral","sentiment_score":-0.16440460748142666},{"text":"He's not answering.","start":53.655,"end":54.774998,"sentiment":"negative","sentiment_score":-0.44944984714190167},{"text":"I'm not sure.","start":54.774998,"end":55.495,"sentiment":"negative","sentiment_score":-0.33590829372406006},{"text":"He's in the office now.","start":55.495,"end":56.892937,"sentiment":"neutral","sentiment_score":-0.2157229334115982}],"sentiment":"neutral","sentiment_score":-0.19183001822481552,"num_words":24,"start":48.855,"end":56.892937},{"sentences":[{"text":"Yeah.","start":57.832935,"end":58.232937,"sentiment":"neutral","sentiment_score":-0.020578399300575256},{"text":"Yeah.","start":58.232937,"end":58.732937,"sentiment":"neutral","sentiment_score":-0.03010617010295391},{"text":"Call somewhere.","start":59.272938,"end":60.252937,"sentiment":"neutral","sentiment_score":-0.07141316309571266},{"text":"Yeah.","start":60.312935,"end":60.552937,"sentiment":"neutral","sentiment_score":0.020581763237714767},{"text":"Yeah.","start":60.552937,"end":60.712936,"sentiment":"neutral","sentiment_score":0.030268048867583275}],"sentiment":"neutral","sentiment_score":-0.023776847248276074,"num_words":6,"start":57.832935,"end":60.712936},{"sentences":[{"text":"Yeah.","start":60.712936,"end":61.212936,"sentiment":"neutral","sentiment_score":0.051946453750133514},{"text":"Okay.","start":61.432938,"end":61.932938,"sentiment":"neutral","sentiment_score":0.1313323974609375},{"text":"Okay.","start":62.392937,"end":62.79294,"sentiment":"neutral","sentiment_score":0.13726359605789185},{"text":"Bye bye.","start":62.79294,"end":63.452938,"sentiment":"neutral","sentiment_score":0.1327933706343174},{"text":"Bye.","start":63.512936,"end":64.01294,"sentiment":"neutral","sentiment_score":0.11186200380325316}],"sentiment":"neutral","sentiment_score":0.1163318653901418,"num_words":6,"start":60.712936,"end":64.01294}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good afternoon. Redstar. How may I assist you?\n\nChannel 0: Yeah. Good afternoon. I would like to speak with Andrew Andrew Rauch\n\nChannel 1: You're calling from?\n\nChannel 0: From Cloud Solution IT.\n\nChannel 1: Hello. And and your name?\n\nChannel 0: Ronald again.\n\nChannel 1: Ronald.\n\nChannel 0: Yep.\n\nChannel 1: One moment.\n\nChannel 0: Thank you.\n\nChannel 1: Our staff are taking other calls at present. Please hold the line. Thank you for holding. Your call will be answered as soon as possible. He's not answering.\n\nI'm not sure. He's in the office now.\n\nChannel 0: Alright.\n\nChannel 1: Yeah.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: I'll just call\n\nChannel 1: Call\n\nChannel 0: back some\n\nChannel 1: somewhere.\n\nChannel 0: other time.\n\nChannel 1: Yeah. Yeah. Yeah. Okay.\n\nChannel 0: Thank you.\n\nChannel 1: Okay. Bye bye. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":2.6399999,"end":3.36,"sentiment":"neutral","sentiment_score":0.31959617137908936},{"text":"Redstar.","start":3.36,"end":3.84,"sentiment":"neutral","sentiment_score":0.2775677442550659},{"text":"How may I assist you?","start":3.84,"end":5.06,"sentiment":"neutral","sentiment_score":0.21656926572322846}],"sentiment":"neutral","sentiment_score":0.24995080195367336,"channel":1,"num_words":8,"start":2.6399999,"end":5.06},{"sentences":[{"text":"Yeah.","start":5.52,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.09808661043643951},{"text":"Good afternoon.","start":5.8399997,"end":6.58,"sentiment":"neutral","sentiment_score":0.18372423946857452},{"text":"I would like to speak with Andrew Andrew Rauch","start":6.7999997,"end":9.7,"sentiment":"neutral","sentiment_score":0.04557706726094087}],"sentiment":"neutral","sentiment_score":0.07297739122683804,"channel":0,"num_words":12,"start":5.52,"end":9.7},{"sentences":[{"text":"You're calling from?","start":10.8,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.02996171514193217}],"sentiment":"neutral","sentiment_score":0.02996171514193217,"channel":1,"num_words":3,"start":10.8,"end":12.0199995},{"sentences":[{"text":"From Cloud Solution IT.","start":12.934999,"end":15.035,"sentiment":"neutral","sentiment_score":0.029344315640628338}],"sentiment":"neutral","sentiment_score":0.029344315640628338,"channel":0,"num_words":4,"start":12.934999,"end":15.035},{"sentences":[{"text":"Hello.","start":16.175,"end":16.675,"sentiment":"neutral","sentiment_score":0.020251058042049408},{"text":"And and your name?","start":18.335,"end":19.715,"sentiment":"neutral","sentiment_score":0.01605720934458077}],"sentiment":"neutral","sentiment_score":0.016895979084074496,"channel":1,"num_words":5,"start":16.175,"end":19.715},{"sentences":[{"text":"Ronald again.","start":21.175,"end":22.154999,"sentiment":"neutral","sentiment_score":0.017251398880034685}],"sentiment":"neutral","sentiment_score":0.017251398880034685,"channel":0,"num_words":2,"start":21.175,"end":22.154999},{"sentences":[{"text":"Ronald.","start":22.654999,"end":23.154999,"sentiment":"neutral","sentiment_score":0.018916551023721695}],"sentiment":"neutral","sentiment_score":0.018916551023721695,"channel":1,"num_words":1,"start":22.654999,"end":23.154999},{"sentences":[{"text":"Yep.","start":23.974998,"end":24.474998,"sentiment":"neutral","sentiment_score":0.039668008685112}],"sentiment":"neutral","sentiment_score":0.039668008685112,"channel":0,"num_words":1,"start":23.974998,"end":24.474998},{"sentences":[{"text":"One moment.","start":26.895,"end":27.634998,"sentiment":"neutral","sentiment_score":0.0406612828373909}],"sentiment":"neutral","sentiment_score":0.0406612828373909,"channel":1,"num_words":2,"start":26.895,"end":27.634998},{"sentences":[{"text":"Thank you.","start":28.29,"end":29.11,"sentiment":"neutral","sentiment_score":0.23403555899858475}],"sentiment":"neutral","sentiment_score":0.23403555899858475,"channel":0,"num_words":2,"start":28.29,"end":29.11},{"sentences":[{"text":"Our staff are taking other calls at present.","start":34.37,"end":36.71,"sentiment":"neutral","sentiment_score":-0.12161197699606419},{"text":"Please hold the line.","start":36.77,"end":37.989998,"sentiment":"neutral","sentiment_score":-0.12192556448280811},{"text":"Thank you for holding.","start":48.855,"end":49.815,"sentiment":"neutral","sentiment_score":0.07760252989828587},{"text":"Your call will be answered as soon as possible.","start":49.815,"end":52.074997,"sentiment":"neutral","sentiment_score":-0.16440460748142666},{"text":"He's not answering.","start":53.655,"end":54.774998,"sentiment":"negative","sentiment_score":-0.44944984714190167}],"sentiment":"neutral","sentiment_score":-0.14207782010946954,"channel":1,"num_words":28,"start":34.37,"end":54.774998},{"sentences":[{"text":"I'm not sure.","start":54.774998,"end":55.495,"sentiment":"negative","sentiment_score":-0.33590829372406006},{"text":"He's in the office now.","start":55.495,"end":56.892937,"sentiment":"neutral","sentiment_score":-0.2157229334115982}],"sentiment":"neutral","sentiment_score":-0.2607924435287714,"channel":1,"num_words":8,"start":54.774998,"end":56.892937},{"sentences":[{"text":"Alright.","start":57.79,"end":58.190002,"sentiment":"neutral","sentiment_score":-0.02270041406154633}],"sentiment":"neutral","sentiment_score":-0.02270041406154633,"channel":0,"num_words":1,"start":57.79,"end":58.190002},{"sentences":[{"text":"Yeah.","start":57.832935,"end":58.232937,"sentiment":"neutral","sentiment_score":-0.020578399300575256}],"sentiment":"neutral","sentiment_score":-0.020578399300575256,"channel":1,"num_words":1,"start":57.832935,"end":58.232937},{"sentences":[{"text":"Okay.","start":58.190002,"end":58.510002,"sentiment":"neutral","sentiment_score":-0.01439507957547903}],"sentiment":"neutral","sentiment_score":-0.01439507957547903,"channel":0,"num_words":1,"start":58.190002,"end":58.510002},{"sentences":[{"text":"Yeah.","start":58.232937,"end":58.732937,"sentiment":"neutral","sentiment_score":-0.03010617010295391}],"sentiment":"neutral","sentiment_score":-0.03010617010295391,"channel":1,"num_words":1,"start":58.232937,"end":58.732937},{"sentences":[{"text":"I'll just call","start":58.510002,"end":59.47,"sentiment":"neutral","sentiment_score":-0.05416346341371536}],"sentiment":"neutral","sentiment_score":-0.05416346341371536,"channel":0,"num_words":3,"start":58.510002,"end":59.47},{"sentences":[{"text":"Call","start":59.272938,"end":59.752937,"sentiment":"neutral","sentiment_score":-0.07977302372455597}],"sentiment":"neutral","sentiment_score":-0.07977302372455597,"channel":1,"num_words":1,"start":59.272938,"end":59.752937},{"sentences":[{"text":"back some","start":59.47,"end":59.870003,"sentiment":"neutral","sentiment_score":-0.08541280776262283}],"sentiment":"neutral","sentiment_score":-0.08541280776262283,"channel":0,"num_words":2,"start":59.47,"end":59.870003},{"sentences":[{"text":"somewhere.","start":59.752937,"end":60.252937,"sentiment":"neutral","sentiment_score":-0.06305330246686935}],"sentiment":"neutral","sentiment_score":-0.06305330246686935,"channel":1,"num_words":1,"start":59.752937,"end":60.252937},{"sentences":[{"text":"other time.","start":59.870003,"end":60.61,"sentiment":"neutral","sentiment_score":-0.03295367211103439}],"sentiment":"neutral","sentiment_score":-0.03295367211103439,"channel":0,"num_words":2,"start":59.870003,"end":60.61},{"sentences":[{"text":"Yeah.","start":60.312935,"end":60.552937,"sentiment":"neutral","sentiment_score":0.020581763237714767},{"text":"Yeah.","start":60.552937,"end":60.712936,"sentiment":"neutral","sentiment_score":0.030268048867583275},{"text":"Yeah.","start":60.712936,"end":61.212936,"sentiment":"neutral","sentiment_score":0.051946453750133514},{"text":"Okay.","start":61.432938,"end":61.932938,"sentiment":"neutral","sentiment_score":0.1313323974609375}],"sentiment":"neutral","sentiment_score":0.058532165829092264,"channel":1,"num_words":4,"start":60.312935,"end":61.932938},{"sentences":[{"text":"Thank you.","start":61.79,"end":62.53,"sentiment":"neutral","sentiment_score":0.3231911063194275}],"sentiment":"neutral","sentiment_score":0.3231911063194275,"channel":0,"num_words":2,"start":61.79,"end":62.53},{"sentences":[{"text":"Okay.","start":62.392937,"end":62.79294,"sentiment":"neutral","sentiment_score":0.13726359605789185},{"text":"Bye bye.","start":62.79294,"end":63.452938,"sentiment":"neutral","sentiment_score":0.1327933706343174},{"text":"Bye.","start":63.512936,"end":64.01294,"sentiment":"neutral","sentiment_score":0.11186200380325316}],"sentiment":"neutral","sentiment_score":0.12867808528244495,"channel":1,"num_words":4,"start":62.392937,"end":64.01294},{"sentences":[{"text":"Bye bye.","start":63.95,"end":64.61,"sentiment":"neutral","sentiment_score":0.07665254920721054}],"sentiment":"neutral","sentiment_score":0.07665254920721054,"channel":0,"num_words":2,"start":63.95,"end":64.61}]},"summary":{"result":"success","short":"The customer calls Redstar and asks to speak with Andrew Rlists from Cloud Solution IT. The agent is unable to connect the caller to the intended person and promises to call back at a later time. The call ends with the agent thanking the caller and saying goodbye."},"intents":{"segments":[{"text":"I'll just call Call back some somewhere. other time.","start_word":80,"end_word":88,"intents":[{"intent":"Request call back","confidence_score":0.0494225}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Redstar. How may I assist you? Yeah. Good afternoon. I would like to speak with Andrew Andrew Rauch You're calling from? From Cloud Solution IT. Hello. And and your name? Ronald again. Ronald. Yep. One moment. Thank you. Our staff are taking other calls at present. Please hold the line. Thank you for holding. Your call will be answered as soon as possible.","start_word":0,"end_word":64,"sentiment":"neutral","sentiment_score":0.030018778517842293},{"text":"He's not answering. I'm not sure.","start_word":65,"end_word":70,"sentiment":"negative","sentiment_score":-0.39855527877807617},{"text":"He's in the office now. Alright. Yeah. Okay. Yeah. I'll just call Call back some somewhere. other time. Yeah. Yeah. Yeah. Okay. Thank you. Okay. Bye bye. Bye. Bye bye.","start_word":71,"end_word":100,"sentiment":"neutral","sentiment_score":0.006501990370452404}],"average":{"sentiment":"neutral","sentiment_score":-0.01165753795254615}}}}