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Can you or just send it to Kaden and ask Kaden to put it in the new place that he needs to put it. Hi, Jamie. Larissa from Oakview Financial. How are you going? Yeah. Good. Thank you, darling. Really quick one. It's just with regards to our good friend, Paul Karen, which C548851, so you can bring that up. And then it's Paul Karen. Date of birth is five January eighty two forty four Hackier Avenue, Bell Road, New South Wales twenty eighty five. Cool. Mhmm. Yep. Cool. Friday. Yep. Nope. Perfection. That's okay. It was a Gold Coast show day for us. So we were closed and enjoying family time. Yes. So no. That's okay. Cool. I just I emailed him this morning. I was like, I will call Jamie and touch base because he did not tell me that he had called you. Otherwise, I would have left you alone. So I will go back to him and be like, you've spoken to Jamie, so no stress. I'm assuming have funds been released as of this morning and or other? Yep. Yep. Again. Yeah. Yeah. Just until February 12. 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Please note this call will be recorded for quality, training, and assurance purposes. If you are calling as a superannuation fund member or on behalf of a member, MetLife may allow the superannuation fund to listen to a recording of this call. If you do not agree to the superannuation fund listening to a recording of this call, please advise us at the start of the call. This privacy policy applies to personal information collected by MetLife. We are bound by the Australian privacy principles contained in the privacy act 1988, which governs the way we use, keep secure, and disclose personal information. MetLife recognized the importance of protecting the privacy of personally identifiable information collected about our customers. We will not pass on the personal information you have given MetLife to anyone without first asking your permission unless we are required or permitted to do so by law. At MetLife, we are committed to protecting your privacy. If you would like more information about MetLife's privacy policy, please visit our website www.metlife.com.au. Our locally based team is here to help. We're committed to providing a safe and respectful environment for everyone and ask that all callers treat our team with respect. Calls may be ended if this standard is not maintained. Welcome to MetLife claims. You're speaking with Jamie. I'm good. Thanks, Larissa. How are you? Yes. Excellent. Thank you so much for that, Larissa. Yeah. I spoke to Paul on Friday. He gave me a call. Yeah. There was a bit of a hiccup with his payment. It said it came back to me saying that it was approved, so then I sent that payment letter. And then when we went to go have a look at it, it it wasn't, like, it hadn't been released from our account. So I apologize, Paul, but I got it all sorted, and he understood on Friday. So, yeah, that was sorted on our end. And I see an attachment was sent through on Friday from him as well. Yeah. Oh, nice. Oh, yeah. Yes. So the one that was due this month has been released, and then I've got the medical certificate from the the ball regarding that he's still remains certified unable to work. So I'll get on top of that in the next day or so to do September's and October's. I'll probably do two months from just so that we can in touch base in November, yeah, in November and just get a just a progress update from him. But, medically, I can see, yeah, that the ball is signed him off for yeah. Yeah. So quite a long time, but that's alright. At least we've got medical certification, so we'll just do check ins on how he's progressing and with his functional capacity. Well, I can see there there's some weakness. So we'll just touch base and get progress updates from him in November. No worries. I'll send the email once I've set up those next payments in CCU and so you're aware for the next update. Yeah. No worries, Alyssa. Hopefully, you have a better Monday rest of your Monday. Oh, that's no worries. You have a good day. 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and thank you for calling MetLife. Please note this call will be recorded for quality, training, and assurance purposes. If you are calling as a superannuation fund member or on behalf of a member, MetLife may allow the superannuation fund to listen to a recording of this call. If you do not agree to the superannuation fund listening to a recording of this call, please advise us at the start of the call. This privacy policy applies to personal information collected by MetLife.\n\nWe are bound by the Australian privacy principles contained in the privacy act 1988, which governs the way we use, keep secure, and disclose personal information. MetLife recognized the importance of protecting the privacy of personally identifiable information collected about our customers. We will not pass on the personal information you have given MetLife to anyone without first asking your permission unless we are required or permitted to do so by law. At MetLife, we are committed to protecting your privacy. If you would like more information about MetLife's privacy policy, please visit our website www.metlife.com.au.\n\nOur locally based team is here to help. We're committed to providing a safe and respectful environment for everyone and ask that all callers treat our team with respect. Calls may be ended if this standard is not maintained. Welcome to MetLife claims. You're speaking with Jamie.\n\nI'm good. Thanks, Larissa. How are you? Yes. Excellent.\n\nThank you so much for that, Larissa. Yeah. I spoke to Paul on Friday. He gave me a call. Yeah.\n\nThere was a bit of a hiccup with his payment. It said it came back to me saying that it was approved, so then I sent that payment letter. And then when we went to go have a look at it, it it wasn't, like, it hadn't been released from our account. So I apologize, Paul, but I got it all sorted, and he understood on Friday. So, yeah, that was sorted on our end.\n\nAnd I see an attachment was sent through on Friday from him as well. Yeah. Oh, nice. Oh, yeah. Yes.\n\nSo the one that was due this month has been released, and then I've got the medical certificate from the the ball regarding that he's still remains certified unable to work. So I'll get on top of that in the next day or so to do September's and October's. I'll probably do two months from just so that we can in touch base in November, yeah, in November and just get a just a progress update from him. But, medically, I can see, yeah, that the ball is signed him off for yeah. Yeah.\n\nSo quite a long time, but that's alright. At least we've got medical certification, so we'll just do check ins on how he's progressing and with his functional capacity. Well, I can see there there's some weakness. So we'll just touch base and get progress updates from him in November. No worries.\n\nI'll send the email once I've set up those next payments in CCU and so you're aware for the next update. Yeah. No worries, Alyssa. Hopefully, you have a better Monday rest of your Monday. Oh, that's no worries.\n\nYou have a good day. Bye.","paragraphs":[{"sentences":[{"text":"Hello, and thank you for calling MetLife.","start":0.71999997,"end":2.74,"sentiment":"positive","sentiment_score":0.36031017558915274},{"text":"Please note this call will be recorded for quality, training, and assurance purposes.","start":3.1999998,"end":7.62,"sentiment":"neutral","sentiment_score":-0.009294888291221399},{"text":"If you are calling as a superannuation fund member or on behalf of a member, MetLife may allow the superannuation fund to listen to a recording of this call.","start":8.24,"end":16.465,"sentiment":"neutral","sentiment_score":-0.02361629848721726},{"text":"If you do not agree to the superannuation fund listening to a recording of this call, please advise us at the start of the call.","start":16.685,"end":23.105,"sentiment":"neutral","sentiment_score":-0.12793776869773865},{"text":"This privacy policy applies to personal information collected by 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MetLife, we are committed to protecting your privacy.","start":54.815,"end":57.89,"sentiment":"neutral","sentiment_score":0.006000359025266435},{"text":"If you would like more information about MetLife's privacy policy, please visit our website www.metlife.com.au.","start":58.03,"end":65.729996,"sentiment":"neutral","sentiment_score":-0.06580494418740272}],"sentiment":"neutral","sentiment_score":-0.041062753569955625,"num_words":96,"start":27.84,"end":65.729996},{"sentences":[{"text":"Our locally based team is here to help.","start":66.03,"end":68.025,"sentiment":"neutral","sentiment_score":0.19807201996445656},{"text":"We're committed to providing a safe and respectful environment for everyone and ask that all callers treat our team with respect.","start":68.505005,"end":74.685,"sentiment":"neutral","sentiment_score":0.06759054231501761},{"text":"Calls may be ended if this standard is not 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you?","start":106.705,"end":107.445,"sentiment":"positive","sentiment_score":0.37575721740722656},{"text":"Yes.","start":123.85,"end":124.35,"sentiment":"neutral","sentiment_score":0.03343307226896286},{"text":"Excellent.","start":133.22499,"end":133.72499,"sentiment":"positive","sentiment_score":0.6167565584182739}],"sentiment":"positive","sentiment_score":0.4513000109129482,"num_words":9,"start":105.505005,"end":133.72499},{"sentences":[{"text":"Thank you so much for that, Larissa.","start":133.785,"end":135.325,"sentiment":"positive","sentiment_score":0.7261270199503217},{"text":"Yeah.","start":135.705,"end":135.86499,"sentiment":"neutral","sentiment_score":0.1921136379241943},{"text":"I spoke to Paul on Friday.","start":135.86499,"end":138.045,"sentiment":"neutral","sentiment_score":0.05701968508462111},{"text":"He gave me a call.","start":138.58499,"end":139.805,"sentiment":"neutral","sentiment_score":0.08295134752988816},{"text":"Yeah.","start":141.78001,"end":142.02,"sentiment":"neutral","sentiment_score":-0.002166265621781349}],"sentiment":"neutral","sentiment_score":0.3014855680055916,"num_words":20,"start":133.785,"end":142.02},{"sentences":[{"text":"There was a bit of a hiccup with his payment.","start":142.02,"end":144.28001,"sentiment":"neutral","sentiment_score":-0.2354618191719055},{"text":"It said it came back to me saying that it was approved, so then I sent that payment letter.","start":145.62001,"end":149.86,"sentiment":"neutral","sentiment_score":-0.1668351774937228},{"text":"And then when we went to go have a look at it, it it wasn't, like, it hadn't been released from our account.","start":149.86,"end":155.72499,"sentiment":"neutral","sentiment_score":-0.1718590117019156},{"text":"So I apologize, Paul, but I got it all sorted, and he understood on Friday.","start":155.72499,"end":159.965,"sentiment":"neutral","sentiment_score":-0.03772579453264673},{"text":"So, yeah, that was sorted on our end.","start":159.965,"end":163.805,"sentiment":"neutral","sentiment_score":0.11425804160535336}],"sentiment":"neutral","sentiment_score":-0.12172088557854295,"num_words":75,"start":142.02,"end":163.805},{"sentences":[{"text":"And I see an attachment was sent through on Friday from him as well.","start":163.805,"end":169.73,"sentiment":"neutral","sentiment_score":0.03006403853318521},{"text":"Yeah.","start":169.95,"end":170.45,"sentiment":"neutral","sentiment_score":0.024855148047208783},{"text":"Oh, nice.","start":180.27,"end":181.01,"sentiment":"neutral","sentiment_score":0.1656012386083603},{"text":"Oh, yeah.","start":181.06999,"end":181.89,"sentiment":"neutral","sentiment_score":0.05589725263416767},{"text":"Yes.","start":204.12,"end":204.44,"sentiment":"neutral","sentiment_score":0.016296327114105225}],"sentiment":"neutral","sentiment_score":0.04525224985554814,"num_words":20,"start":163.805,"end":204.44},{"sentences":[{"text":"So the one that was due this month has been released, and then I've got the medical certificate from the the ball regarding that he's still remains certified unable to work.","start":204.44,"end":217.615,"sentiment":"neutral","sentiment_score":-0.09114279465809945},{"text":"So I'll get on top of that in the next day or so to do September's and October's.","start":217.615,"end":224.015,"sentiment":"neutral","sentiment_score":-0.01250126575016313},{"text":"I'll probably do two months from just so that we can in touch base in November, yeah, in November and just get a just a progress update from him.","start":224.015,"end":235.63,"sentiment":"neutral","sentiment_score":0.011615414638072252},{"text":"But, medically, I can see, yeah, that the ball is signed him off for yeah.","start":235.85,"end":245.135,"sentiment":"neutral","sentiment_score":0.010636927528927724},{"text":"Yeah.","start":245.75499,"end":246.25499,"sentiment":"neutral","sentiment_score":0.00425103772431612}],"sentiment":"neutral","sentiment_score":-0.027125504710018,"num_words":94,"start":204.44,"end":246.25499},{"sentences":[{"text":"So quite a long time, but that's alright.","start":246.95499,"end":249.11499,"sentiment":"neutral","sentiment_score":-0.05077569605782628},{"text":"At least we've got medical certification, so we'll just do check ins on how he's progressing and with his functional capacity.","start":249.11499,"end":256.77,"sentiment":"neutral","sentiment_score":0.01735558622472343},{"text":"Well, I can see there there's some weakness.","start":256.77,"end":258.62997,"sentiment":"neutral","sentiment_score":-0.18239608965814114},{"text":"So we'll just touch base and get progress updates from him in November.","start":259.25,"end":263.59,"sentiment":"neutral","sentiment_score":-0.00808695202263502},{"text":"No worries.","start":275.49503,"end":275.975,"sentiment":"neutral","sentiment_score":0.08449037000536919}],"sentiment":"neutral","sentiment_score":-0.027635704063308928,"num_words":52,"start":246.95499,"end":275.975},{"sentences":[{"text":"I'll send the email once I've set up those next payments in CCU and so you're aware for the next update.","start":275.975,"end":281.575,"sentiment":"neutral","sentiment_score":0.06620162033608981},{"text":"Yeah.","start":281.575,"end":282.075,"sentiment":"neutral","sentiment_score":0.1794884204864502},{"text":"No worries, Alyssa.","start":287.27,"end":288.38998,"sentiment":"neutral","sentiment_score":0.2687036395072937},{"text":"Hopefully, you have a better Monday rest of your Monday.","start":288.38998,"end":291.13,"sentiment":"positive","sentiment_score":0.36987092792987825},{"text":"Oh, that's no worries.","start":293.66998,"end":294.87,"sentiment":"positive","sentiment_score":0.5727045238018036}],"sentiment":"neutral","sentiment_score":0.21449642924544138,"num_words":39,"start":275.975,"end":294.87},{"sentences":[{"text":"You have a good day.","start":294.87,"end":295.66998,"sentiment":"positive","sentiment_score":0.7920823097229004},{"text":"Bye.","start":295.66998,"end":296.16998,"sentiment":"positive","sentiment_score":0.4775163531303406}],"sentiment":"positive","sentiment_score":0.7396546502908071,"num_words":6,"start":294.87,"end":296.16998}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello, and thank you for calling MetLife. Please note this call will be recorded for quality, training, and assurance purposes. If you are calling as a superannuation fund member or on behalf of a member, MetLife may allow the superannuation fund to listen to a recording of this call. If you do not agree to the superannuation fund listening to a recording of this call, please advise us at the start of the call. This privacy policy applies to personal information collected by MetLife.\n\nWe are bound by the Australian privacy principles contained in the privacy act 1988, which governs the way we use, keep secure, and disclose personal information.\n\nChannel 0: I think\n\nChannel 1: MetLife\n\nChannel 0: it actually worked\n\nChannel 1: recognized\n\nChannel 0: anyways.\n\nChannel 1: the importance of protecting the privacy of personally identifiable information collected about our\n\nChannel 0: It\n\nChannel 1: customers.\n\nChannel 0: was pretty good.\n\nChannel 1: We\n\nChannel 0: I\n\nChannel 1: will not\n\nChannel 0: like\n\nChannel 1: pass\n\nChannel 0: it.\n\nChannel 1: on the personal information you have given MetLife to anyone\n\nChannel 0: Yeah.\n\nChannel 1: without first asking your permission unless we are required or permitted to do so by law. At MetLife, we are committed to protecting your privacy. If you would like more information about MetLife's privacy\n\nChannel 0: It was\n\nChannel 1: policy,\n\nChannel 0: a bad day.\n\nChannel 1: please visit our website www.metlife.com.au. Our locally based team is here to help.\n\nChannel 0: And who was\n\nChannel 1: We're\n\nChannel 0: was the\n\nChannel 1: committed\n\nChannel 0: other one?\n\nChannel 1: to providing a safe and respectful environment for everyone and ask that all callers treat our team with respect. Calls may be ended if this standard is not maintained.\n\nChannel 0: And you? No. Yeah. Can you or just send it to Kaden and ask Kaden to put it in the new place that he needs to put it.\n\nChannel 1: Welcome to MetLife claims. You're speaking with Jamie.\n\nChannel 0: Hi, Jamie. Larissa from Oakview Financial. How are you going?\n\nChannel 1: I'm good. Thanks, Larissa. How are you?\n\nChannel 0: Yeah. Good. Thank you, darling. Really quick one. It's just with regards to our good friend, Paul Karen, which C548851, so you can bring that up.\n\nAnd then\n\nChannel 1: Yes.\n\nChannel 0: it's Paul Karen. Date of birth is five January eighty two forty four Hackier Avenue, Bell Road, New South Wales twenty eighty five.\n\nChannel 1: Excellent. Thank you so much for that, Larissa. Yeah. I spoke to Paul on Friday. He gave me a call.\n\nChannel 0: Cool.\n\nChannel 1: Yeah. There was a bit of a hiccup with his payment. It said it came back to me saying that it was approved, so then I sent that payment letter. And then\n\nChannel 0: Mhmm.\n\nChannel 1: when we went to go have a look at it, it it wasn't, like, it hadn't been released from our account. So I apologize,\n\nChannel 0: Yep.\n\nChannel 1: Paul, but I got it all sorted, and he understood on Friday. So, yeah, that was\n\nChannel 0: Cool.\n\nChannel 1: sorted on our end. And I see an attachment was sent through on Friday from him\n\nChannel 0: Friday.\n\nChannel 1: as well. Yeah.\n\nChannel 0: Yep. Nope. Perfection. That's okay. It was a Gold Coast show day for us.\n\nSo we were closed and enjoying family time.\n\nChannel 1: Oh, nice. Oh, yeah.\n\nChannel 0: Yes. So no. That's okay. Cool. I just I emailed him this morning.\n\nI was like, I will call Jamie and touch base because he did not tell me that he had called you. Otherwise, I would have left you alone. So I will go back to him and be like, you've spoken to Jamie, so no stress. I'm assuming have funds been released as of this morning and or other?\n\nChannel 1: Yes. So the one that was due this month has been released, and then I've got the medical certificate from the the ball regarding that he's still remains certified unable to work. So I'll get on top of that in the next day or so\n\nChannel 0: Yep.\n\nChannel 1: to do\n\nChannel 0: Yep.\n\nChannel 1: September's and October's. I'll probably do two months from just so that we can in touch base in\n\nChannel 0: Again.\n\nChannel 1: November,\n\nChannel 0: Yeah.\n\nChannel 1: yeah, in November and just get a just a progress update from him. But,\n\nChannel 0: Yeah.\n\nChannel 1: medically,\n\nChannel 0: Just\n\nChannel 1: I can see, yeah, that the ball is signed him off for\n\nChannel 0: until February 12. I was\n\nChannel 1: yeah.\n\nChannel 0: reading the letter up this morning.\n\nChannel 1: Yeah. So quite a long time, but that's alright. At least we've got medical certification, so we'll just do check ins on how he's progressing and with his functional capacity. Well, I can see there there's some weakness.\n\nChannel 0: Yep.\n\nChannel 1: So we'll just touch base and get progress updates from him in November.\n\nChannel 0: Perfect. Alright. Cool. I will go back to him and confirm that over email and put that on my notes so that way I don't have to touch him myself until that comes around.\n\nChannel 1: No worries. I'll send the email once I've set up those next payments in CCU and so you're aware for the\n\nChannel 0: Yeah.\n\nChannel 1: next update. Yeah.\n\nChannel 0: Amazing. Perfect. No. Thank you so much. I appreciate the update.\n\nChannel 1: No worries, Alyssa. Hopefully, you have a better Monday rest of your Monday.\n\nChannel 0: Yes. Yes. It's going well, so far. Thanks, darling.\n\nChannel 1: Oh, that's no worries. You have a good day. Bye.\n\nChannel 0: You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello, and thank you for calling MetLife.","start":0.71999997,"end":2.74,"sentiment":"positive","sentiment_score":0.36031017558915274},{"text":"Please note this call will be recorded for quality, training, and assurance purposes.","start":3.1999998,"end":7.62,"sentiment":"neutral","sentiment_score":-0.009294888291221399},{"text":"If you are calling as a superannuation fund member or on behalf of a member, MetLife may allow the superannuation fund to listen to a recording of this call.","start":8.24,"end":16.465,"sentiment":"neutral","sentiment_score":-0.02361629848721726},{"text":"If you do not agree to the superannuation fund listening to a recording of this call, please advise us at the start of the call.","start":16.685,"end":23.105,"sentiment":"neutral","sentiment_score":-0.12793776869773865},{"text":"This privacy policy applies to personal information collected by MetLife.","start":23.325,"end":27.265,"sentiment":"neutral","sentiment_score":-0.05452922135591507}],"sentiment":"neutral","sentiment_score":-0.024134183402306268,"channel":1,"num_words":84,"start":0.71999997,"end":27.265},{"sentences":[{"text":"We are bound by the Australian privacy principles contained in the privacy act 1988, which governs the way we use, keep secure, and disclose personal information.","start":27.84,"end":37.54,"sentiment":"neutral","sentiment_score":-0.031473084997672304}],"sentiment":"neutral","sentiment_score":-0.031473084997672304,"channel":1,"num_words":26,"start":27.84,"end":37.54},{"sentences":[{"text":"I think","start":38.22,"end":38.62,"sentiment":"neutral","sentiment_score":0.08499865233898163}],"sentiment":"neutral","sentiment_score":0.08499865233898163,"channel":0,"num_words":2,"start":38.22,"end":38.62},{"sentences":[{"text":"MetLife","start":38.48,"end":38.98,"sentiment":"neutral","sentiment_score":0.094182088971138}],"sentiment":"neutral","sentiment_score":0.094182088971138,"channel":1,"num_words":1,"start":38.48,"end":38.98},{"sentences":[{"text":"it actually worked","start":38.62,"end":39.34,"sentiment":"neutral","sentiment_score":0.1661652276913325}],"sentiment":"neutral","sentiment_score":0.1661652276913325,"channel":0,"num_words":3,"start":38.62,"end":39.34},{"sentences":[{"text":"recognized","start":39.12,"end":39.6,"sentiment":"neutral","sentiment_score":0.28048810362815857}],"sentiment":"neutral","sentiment_score":0.28048810362815857,"channel":1,"num_words":1,"start":39.12,"end":39.6},{"sentences":[{"text":"anyways.","start":39.34,"end":39.84,"sentiment":"neutral","sentiment_score":0.12356793880462646}],"sentiment":"neutral","sentiment_score":0.12356793880462646,"channel":0,"num_words":1,"start":39.34,"end":39.84},{"sentences":[{"text":"the importance of protecting the privacy of personally identifiable information collected about our","start":39.6,"end":44.335,"sentiment":"neutral","sentiment_score":0.011768909027943244}],"sentiment":"neutral","sentiment_score":0.011768909027943244,"channel":1,"num_words":13,"start":39.6,"end":44.335},{"sentences":[{"text":"It","start":44.175,"end":44.335,"sentiment":"neutral","sentiment_score":-0.022121351212263107}],"sentiment":"neutral","sentiment_score":-0.022121351212263107,"channel":0,"num_words":1,"start":44.175,"end":44.335},{"sentences":[{"text":"customers.","start":44.335,"end":44.835,"sentiment":"neutral","sentiment_score":0.0386895015835762}],"sentiment":"neutral","sentiment_score":0.0386895015835762,"channel":1,"num_words":1,"start":44.335,"end":44.835},{"sentences":[{"text":"was pretty good.","start":44.335,"end":45.315,"sentiment":"neutral","sentiment_score":0.19767716775337854}],"sentiment":"neutral","sentiment_score":0.19767716775337854,"channel":0,"num_words":3,"start":44.335,"end":45.315},{"sentences":[{"text":"We","start":45.614998,"end":45.855,"sentiment":"neutral","sentiment_score":0.10791228711605072}],"sentiment":"neutral","sentiment_score":0.10791228711605072,"channel":1,"num_words":1,"start":45.614998,"end":45.855},{"sentences":[{"text":"I","start":45.774998,"end":46.015,"sentiment":"neutral","sentiment_score":0.05521976947784424}],"sentiment":"neutral","sentiment_score":0.05521976947784424,"channel":0,"num_words":1,"start":45.774998,"end":46.015},{"sentences":[{"text":"will not","start":45.855,"end":46.175,"sentiment":"neutral","sentiment_score":-0.02487897127866745}],"sentiment":"neutral","sentiment_score":-0.02487897127866745,"channel":1,"num_words":2,"start":45.855,"end":46.175},{"sentences":[{"text":"like","start":46.015,"end":46.254997,"sentiment":"neutral","sentiment_score":-0.026155836880207065}],"sentiment":"neutral","sentiment_score":-0.026155836880207065,"channel":0,"num_words":1,"start":46.015,"end":46.254997},{"sentences":[{"text":"pass","start":46.175,"end":46.415,"sentiment":"neutral","sentiment_score":-0.15937580168247223}],"sentiment":"neutral","sentiment_score":-0.15937580168247223,"channel":1,"num_words":1,"start":46.175,"end":46.415},{"sentences":[{"text":"it.","start":46.254997,"end":46.754997,"sentiment":"neutral","sentiment_score":-0.038091182708740234}],"sentiment":"neutral","sentiment_score":-0.038091182708740234,"channel":0,"num_words":1,"start":46.254997,"end":46.754997},{"sentences":[{"text":"on the personal information you have given MetLife to anyone","start":46.415,"end":49.295,"sentiment":"neutral","sentiment_score":-0.04511820711195469}],"sentiment":"neutral","sentiment_score":-0.04511820711195469,"channel":1,"num_words":10,"start":46.415,"end":49.295},{"sentences":[{"text":"Yeah.","start":49.135,"end":49.635,"sentiment":"neutral","sentiment_score":-0.04878837987780571}],"sentiment":"neutral","sentiment_score":-0.04878837987780571,"channel":0,"num_words":1,"start":49.135,"end":49.635},{"sentences":[{"text":"without first asking your permission unless we are required or permitted to do so by law.","start":49.295,"end":54.355,"sentiment":"neutral","sentiment_score":-0.13778782403096557},{"text":"At MetLife, we are committed to protecting your privacy.","start":54.815,"end":57.89,"sentiment":"neutral","sentiment_score":0.006000359025266435},{"text":"If you would like more information about MetLife's privacy","start":58.03,"end":60.75,"sentiment":"neutral","sentiment_score":-0.01983901775545544}],"sentiment":"neutral","sentiment_score":-0.06850450332550441,"channel":1,"num_words":34,"start":49.295,"end":60.75},{"sentences":[{"text":"It was","start":60.420002,"end":60.9,"sentiment":"neutral","sentiment_score":-0.20411938428878784}],"sentiment":"neutral","sentiment_score":-0.20411938428878784,"channel":0,"num_words":2,"start":60.420002,"end":60.9},{"sentences":[{"text":"policy,","start":60.75,"end":61.25,"sentiment":"neutral","sentiment_score":-0.2754077911376953}],"sentiment":"neutral","sentiment_score":-0.2754077911376953,"channel":1,"num_words":1,"start":60.75,"end":61.25},{"sentences":[{"text":"a bad day.","start":60.9,"end":61.800003,"sentiment":"negative","sentiment_score":-0.37275417645772296}],"sentiment":"negative","sentiment_score":-0.37275417645772296,"channel":0,"num_words":3,"start":60.9,"end":61.800003},{"sentences":[{"text":"please visit our website www.metlife.com.au.","start":61.39,"end":65.729996,"sentiment":"neutral","sentiment_score":-0.10662304237484932},{"text":"Our locally based team is here to help.","start":66.03,"end":68.025,"sentiment":"neutral","sentiment_score":0.19807201996445656}],"sentiment":"neutral","sentiment_score":0.08088161137241584,"channel":1,"num_words":13,"start":61.39,"end":68.025},{"sentences":[{"text":"And who was","start":67.94,"end":68.58,"sentiment":"neutral","sentiment_score":0.0040640489508708315}],"sentiment":"neutral","sentiment_score":0.0040640489508708315,"channel":0,"num_words":3,"start":67.94,"end":68.58},{"sentences":[{"text":"We're","start":68.505005,"end":68.745,"sentiment":"neutral","sentiment_score":0.02419165149331093}],"sentiment":"neutral","sentiment_score":0.02419165149331093,"channel":1,"num_words":1,"start":68.505005,"end":68.745},{"sentences":[{"text":"was the","start":68.58,"end":68.82,"sentiment":"neutral","sentiment_score":-0.0030606500804424295}],"sentiment":"neutral","sentiment_score":-0.0030606500804424295,"channel":0,"num_words":2,"start":68.58,"end":68.82},{"sentences":[{"text":"committed","start":68.745,"end":69.145004,"sentiment":"neutral","sentiment_score":-0.00889548659324646}],"sentiment":"neutral","sentiment_score":-0.00889548659324646,"channel":1,"num_words":1,"start":68.745,"end":69.145004},{"sentences":[{"text":"other one?","start":68.82,"end":69.495,"sentiment":"neutral","sentiment_score":-0.0004948414862155914}],"sentiment":"neutral","sentiment_score":-0.0004948414862155914,"channel":0,"num_words":2,"start":68.82,"end":69.495},{"sentences":[{"text":"to providing a safe and respectful environment for everyone and ask that all callers treat our team with respect.","start":69.145004,"end":74.685,"sentiment":"neutral","sentiment_score":0.07390027493238449},{"text":"Calls may be ended if this standard is not 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The representative apologizes for the hiccup and explains that the payment was approved and sent to the customer's email. The representative also mentions that Paul is still certified unable to work and will update the customer in November."},"intents":{"segments":[{"text":"This privacy policy applies to personal information collected by MetLife. We are bound by the Australian privacy principles contained in the privacy act 1988, which governs the way we use, keep secure, and disclose personal information.","start_word":74,"end_word":109,"intents":[{"intent":"Discuss privacy policies","confidence_score":0.0036925308}]},{"text":"There was a bit of a hiccup with his payment. It said it came back to me saying that it was approved, so then I sent that payment letter. And then Mhmm. when we went to go have a look at it, it it wasn't, like, it hadn't been released from our account. So I apologize, Yep.","start_word":372,"end_word":428,"intents":[{"intent":"Resolve payment issue","confidence_score":0.08138621},{"intent":"Resolve payment issue","confidence_score":0.047755253}]},{"text":"So the one that was due this month has been released, and then I've got the medical certificate from the the ball regarding that he's still remains certified unable to work. So I'll get on top of that in the next day or so Yep. to do Yep. September's and October's. I'll probably do two months from just so that we can in touch base Again.","start_word":564,"end_word":629,"intents":[{"intent":"Schedule meeting","confidence_score":0.0119704995}]}]},"sentiments":{"segments":[{"text":"Hello, and thank you for calling MetLife.","start_word":0,"end_word":6,"sentiment":"positive","sentiment_score":0.377546489238739},{"text":"Please note this call will be recorded for quality, training, and assurance purposes. If you are calling as a superannuation fund member or on behalf of a member, MetLife may allow the superannuation fund to listen to a recording of this call. If you do not agree to the superannuation fund listening to a recording of this call, please advise us at the start of the call. This privacy policy applies to personal information collected by MetLife. We are bound by the Australian privacy principles contained in the privacy act 1988, which governs the way we use, keep secure, and disclose personal information. I think MetLife it actually worked recognized anyways. the importance of protecting the privacy of personally identifiable information collected about It our was customers. pretty good. We I will like not pass it. on the personal information you have given MetLife to anyone Yeah. without first asking your permission unless we are required or permitted to do so by law. At MetLife, we are committed to protecting your privacy. If you would like more information about MetLife's privacy It was policy, a bad day. please visit our website www.metlife.com.au. Our locally based team is here to help. And who was We're was the committed other one? to providing a safe and respectful environment for everyone and ask that all callers treat our team with respect. Calls may be ended if this standard is not maintained. And you? No. Yeah. Can you or just send it to Kaden and ask Kaden to put it in the new place that he needs to put it. Welcome to MetLife claims. You're speaking with Jamie. Hi, Jamie. Larissa from Oakview Financial. How are you going?","start_word":7,"end_word":290,"sentiment":"neutral","sentiment_score":-0.0350642092525959},{"text":"I'm good. Thanks, Larissa. How are you?","start_word":291,"end_word":297,"sentiment":"positive","sentiment_score":0.5059658885002136},{"text":"Yeah.","start_word":298,"end_word":298,"sentiment":"neutral","sentiment_score":0.33316195011138916},{"text":"Good. Thank you, darling. Really quick one.","start_word":299,"end_word":305,"sentiment":"positive","sentiment_score":0.651283860206604},{"text":"It's just with regards to our good friend, Paul Karen, which C548851, so you can bring that up. And then Yes. it's Paul Karen. Date of birth is five January eighty two forty four Hackier Avenue, Bell Road, New South Wales twenty eighty five.","start_word":306,"end_word":349,"sentiment":"neutral","sentiment_score":0.06553389877080917},{"text":"Excellent. Thank you so much for that, Larissa.","start_word":350,"end_word":357,"sentiment":"positive","sentiment_score":0.7011445760726929},{"text":"Yeah. I spoke to Paul on Friday. He gave me a call. Cool. Yeah. There was a bit of a hiccup with his payment. It said it came back to me saying that it was approved, so then I sent that payment letter. And then Mhmm. when we went to go have a look at it, it it wasn't, like, it hadn't been released from our account. So I apologize, Yep. Paul, but I got it all sorted, and he understood on Friday. So, yeah, that was Cool. sorted on our end. And I see an attachment was sent through on Friday from him Friday. as well. Yeah. Yep. Nope. Perfection. That's okay. It was a Gold Coast show day for us. So we were closed and enjoying family time. Oh, nice. Oh, yeah. Yes. So no. That's okay. Cool. I just I emailed him this morning. I was like, I will call Jamie and touch base because he did not tell me that he had called you. Otherwise, I would have left you alone. So I will go back to him and be like, you've spoken to Jamie, so no stress. I'm assuming have funds been released as of this morning and or other? Yes. So the one that was due this month has been released, and then I've got the medical certificate from the the ball regarding that he's still remains certified unable to work. So I'll get on top of that in the next day or so Yep. to do Yep. September's and October's. I'll probably do two months from just so that we can in touch base Again. in November, Yeah. yeah, in November and just get a just a progress update from him. But, Yeah. Just medically, I can see, yeah, that the ball is signed him off for until February 12. I was yeah. reading the letter up this morning. Yeah. So quite a long time, but that's alright. At least we've got medical certification, so we'll just do check ins on how he's progressing and with his functional capacity. Well, I can see there there's some weakness. Yep. So we'll just touch base and get progress updates from him in November. Perfect. Alright. Cool. I will go back to him and confirm that over email and put that on my notes so that way I don't have to touch him myself until that comes around. No worries. I'll send the email once I've set up those next payments in CCU and so you're aware for the Yeah. next update. Yeah.","start_word":358,"end_word":784,"sentiment":"neutral","sentiment_score":-0.0006194453821702919},{"text":"Amazing. Perfect.","start_word":785,"end_word":786,"sentiment":"positive","sentiment_score":0.401233434677124},{"text":"No.","start_word":787,"end_word":787,"sentiment":"neutral","sentiment_score":0.299917995929718},{"text":"Thank you so much. I appreciate the update.","start_word":788,"end_word":795,"sentiment":"positive","sentiment_score":0.48177334666252136},{"text":"No worries, Alyssa.","start_word":796,"end_word":798,"sentiment":"neutral","sentiment_score":0.27657073736190796},{"text":"Hopefully, you have a better Monday rest of your Monday.","start_word":799,"end_word":808,"sentiment":"positive","sentiment_score":0.3686414659023285},{"text":"Yes. Yes.","start_word":809,"end_word":810,"sentiment":"neutral","sentiment_score":0.2755388021469116},{"text":"It's going well, so far. Thanks, darling. Oh, that's no worries. You have a good day. Bye. You too.","start_word":811,"end_word":829,"sentiment":"positive","sentiment_score":0.6002304208906073},{"text":"Bye.","start_word":830,"end_word":830,"sentiment":"neutral","sentiment_score":0.23907724022865295}],"average":{"sentiment":"neutral","sentiment_score":0.04821860286261729}}}}