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The agent informs Ian that they have spoken a few months ago and that they have retired. The agent asks to be taken off the call list and the call ends politely."},"intents":{"segments":[{"text":"So take me off the Oh, call list, please. alright. No worries.","start_word":61,"end_word":72,"intents":[{"intent":"Remove from call list","confidence_score":0.40622327}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hello, Ian. It's Andrew from Vigilance AI.","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":0.2509145736694336},{"text":"Hope you're having a good day.","start_word":9,"end_word":14,"sentiment":"positive","sentiment_score":0.5461970567703247},{"text":"From where? Sorry? Yes. And, well, I don't expect you to remember, but we have actually spoken a few months ago regarding Vigilance AI, our AI MDR platform. Yeah. Okay. And I'm I'm no longer into in IT. oh, you're retired, mate? Yes. I've retired. Yep. So take me off the Oh, call list, please. alright. No worries. Okay. Yeah. No. Thank I you. just wanted Bye. to check, mate. Yeah. Bye bye.","start_word":15,"end_word":87,"sentiment":"neutral","sentiment_score":-0.020734060555696487},{"text":"You have a great day.","start_word":88,"end_word":92,"sentiment":"positive","sentiment_score":0.5650736689567566}],"average":{"sentiment":"neutral","sentiment_score":0.06975754985102901}}}}