{"metadata":{"transaction_key":"deprecated","request_id":"01a0ea9d-d059-7270-8075-856032772566","sha256":"e9cde233df37142218d8ddf64965c74f1ee2caf212f48edaaf612cee09c69bdd","created":"2026-09-29T00:43:27.270Z","duration":24.191938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":91,"output_tokens":42},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":104,"output_tokens":104},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":104,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Hi. Yes. Good morning, Vikas? Yeah. Good day to you, Vikas. My name is Mary, and I'm calling from Vigilance AI. I hope you're doing well. Oh, okay. Sure then. Thank you.","confidence":0.9980469,"words":[{"word":"hello","start":4.08,"end":4.58,"confidence":0.954834,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.01321251317858696},{"word":"hi","start":5.7599998,"end":6.2599998,"confidence":0.7368164,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.11892342567443848},{"word":"yes","start":6.48,"end":6.8799996,"confidence":0.7680664,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.2593082785606384},{"word":"good","start":6.8799996,"end":7.04,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5553792715072632},{"word":"morning","start":7.04,"end":7.52,"confidence":0.8046875,"punctuated_word":"morning,","sentiment":"positive","sentiment_score":0.4879234433174134},{"word":"vikas","start":7.52,"end":8.02,"confidence":0.79329425,"punctuated_word":"Vikas?","sentiment":"positive","sentiment_score":0.4073336720466614},{"word":"yeah","start":9.599999,"end":9.92,"confidence":0.83691406,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.4074406623840332},{"word":"good","start":9.92,"end":10.08,"confidence":0.9951172,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.6565295457839966},{"word":"day","start":10.08,"end":10.24,"confidence":0.9428711,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.647617757320404},{"word":"to","start":10.24,"end":10.4,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6533507108688354},{"word":"you","start":10.4,"end":10.559999,"confidence":0.99365234,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.663968563079834},{"word":"vikas","start":10.559999,"end":11.059999,"confidence":1.0,"punctuated_word":"Vikas.","sentiment":"positive","sentiment_score":0.5719110369682312},{"word":"my","start":11.679999,"end":11.84,"confidence":0.78759766,"punctuated_word":"My","sentiment":"positive","sentiment_score":0.36299851536750793},{"word":"name","start":11.84,"end":12.0,"confidence":0.9980469,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.3166046142578125},{"word":"is","start":12.0,"end":12.32,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.32117462158203125},{"word":"mary","start":12.32,"end":12.639999,"confidence":0.96899414,"punctuated_word":"Mary,","sentiment":"positive","sentiment_score":0.418113648891449},{"word":"and","start":12.639999,"end":12.799999,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.4465310275554657},{"word":"i'm","start":12.799999,"end":12.96,"confidence":1.0,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.43533843755722046},{"word":"calling","start":12.96,"end":13.36,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.3564220070838928},{"word":"from","start":13.36,"end":13.84,"confidence":1.0,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.5198057293891907},{"word":"vigilance","start":13.84,"end":14.34,"confidence":0.7216797,"punctuated_word":"Vigilance","sentiment":"positive","sentiment_score":0.43576759099960327},{"word":"ai","start":14.955,"end":15.195,"confidence":0.92529297,"punctuated_word":"AI.","sentiment":"positive","sentiment_score":0.43799200654029846},{"word":"i","start":15.195,"end":15.315,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.6424868702888489},{"word":"hope","start":15.315,"end":15.434999,"confidence":1.0,"punctuated_word":"hope","sentiment":"positive","sentiment_score":0.6856812238693237},{"word":"you're","start":15.434999,"end":15.675,"confidence":1.0,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.6244158148765564},{"word":"doing","start":15.675,"end":16.155,"confidence":0.99902344,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.5728301405906677},{"word":"well","start":16.155,"end":16.655,"confidence":0.97680664,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.5441136956214905},{"word":"oh","start":21.915,"end":22.395,"confidence":0.9177246,"punctuated_word":"Oh,","sentiment":"positive","sentiment_score":0.394002765417099},{"word":"okay","start":22.395,"end":22.875,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.2786467969417572},{"word":"sure","start":22.875,"end":23.275,"confidence":0.99902344,"punctuated_word":"Sure","sentiment":"positive","sentiment_score":0.5088133811950684},{"word":"then","start":23.275,"end":23.595,"confidence":0.94555664,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.31229573488235474},{"word":"thank","start":23.595,"end":23.755001,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5730045437812805},{"word":"you","start":23.755001,"end":24.191938,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.35971713066101074}],"paragraphs":{"transcript":"\nHello? Hi. Yes. Good morning, Vikas? Yeah.\n\nGood day to you, Vikas. My name is Mary, and I'm calling from Vigilance AI. I hope you're doing well. Oh, okay. Sure then.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":4.08,"end":4.58,"sentiment":"neutral","sentiment_score":0.01321251317858696},{"text":"Hi.","start":5.7599998,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.11892342567443848},{"text":"Yes.","start":6.48,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.2593082785606384},{"text":"Good morning, Vikas?","start":6.8799996,"end":8.02,"sentiment":"positive","sentiment_score":0.483545462290446},{"text":"Yeah.","start":9.599999,"end":9.92,"sentiment":"positive","sentiment_score":0.4074406623840332}],"sentiment":"neutral","sentiment_score":0.3213601809527193,"num_words":7,"start":4.08,"end":9.92},{"sentences":[{"text":"Good day to you, Vikas.","start":9.92,"end":11.059999,"sentiment":"positive","sentiment_score":0.6386755228042602},{"text":"My name is Mary, and I'm calling from Vigilance AI.","start":11.679999,"end":15.195,"sentiment":"positive","sentiment_score":0.4050748199224472},{"text":"I hope you're doing well.","start":15.195,"end":16.655,"sentiment":"positive","sentiment_score":0.6139055490493774},{"text":"Oh, okay.","start":21.915,"end":22.875,"sentiment":"positive","sentiment_score":0.3363247811794281},{"text":"Sure then.","start":22.875,"end":23.595,"sentiment":"positive","sentiment_score":0.41055455803871155}],"sentiment":"positive","sentiment_score":0.49197550987203914,"num_words":24,"start":9.92,"end":23.595},{"sentences":[{"text":"Thank you.","start":23.595,"end":24.191938,"sentiment":"positive","sentiment_score":0.46636083722114563}],"sentiment":"positive","sentiment_score":0.46636083722114563,"num_words":2,"start":23.595,"end":24.191938}]}}]},{"alternatives":[{"transcript":"Yep. Hello? Okay. Hello? Yeah. Yeah. Sorry. I'm driving. I'm I'm on the way. Can you call me in an hour, please? Thank you. Thank you.","confidence":0.9506836,"words":[{"word":"yep","start":0.39999998,"end":0.71999997,"confidence":0.85961914,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.027618294581770897},{"word":"hello","start":0.71999997,"end":1.22,"confidence":0.93603516,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.014180518686771393},{"word":"okay","start":4.72,"end":5.22,"confidence":0.78515625,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.025945011526346207},{"word":"hello","start":5.2799997,"end":5.7599998,"confidence":0.8564453,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.026391319930553436},{"word":"yeah","start":5.7599998,"end":6.2599998,"confidence":0.72314453,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.12964418530464172},{"word":"yeah","start":8.4,"end":8.9,"confidence":0.70739746,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2745016813278198},{"word":"sorry","start":17.315,"end":17.555,"confidence":0.75756836,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.0266583189368248},{"word":"i'm","start":17.555,"end":17.715,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.05486021935939789},{"word":"driving","start":17.715,"end":18.115,"confidence":0.7348633,"punctuated_word":"driving.","sentiment":"neutral","sentiment_score":-0.06167273968458176},{"word":"i'm","start":18.115,"end":18.615,"confidence":0.5217285,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.03064834140241146},{"word":"i'm","start":18.675,"end":18.915,"confidence":0.85839844,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.011308228597044945},{"word":"on","start":18.915,"end":19.155,"confidence":0.9091797,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.009195592254400252},{"word":"the","start":19.155,"end":19.235,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.014391615986824036},{"word":"way","start":19.235,"end":19.475,"confidence":0.9970703,"punctuated_word":"way.","sentiment":"neutral","sentiment_score":-0.0105449128895998},{"word":"can","start":19.475,"end":19.635,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.012617405503988266},{"word":"you","start":19.635,"end":19.715,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01810244843363762},{"word":"call","start":19.715,"end":19.955,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.01379302516579628},{"word":"me","start":19.955,"end":20.195,"confidence":0.9506836,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.02247350662946701},{"word":"in","start":20.195,"end":20.355,"confidence":0.9902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.01691843569278717},{"word":"an","start":20.355,"end":20.515,"confidence":0.8691406,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.03365336358547211},{"word":"hour","start":20.515,"end":20.835,"confidence":0.99560547,"punctuated_word":"hour,","sentiment":"neutral","sentiment_score":-0.01816939190030098},{"word":"please","start":20.835,"end":21.335,"confidence":0.99902344,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":-0.01339738443493843},{"word":"thank","start":21.715,"end":22.035,"confidence":0.9941406,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3560415804386139},{"word":"you","start":22.035,"end":22.535,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.33195412158966064},{"word":"thank","start":22.835,"end":23.075,"confidence":0.9375,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5937743186950684},{"word":"you","start":23.075,"end":23.575,"confidence":0.9914551,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5602922439575195}],"paragraphs":{"transcript":"\nYep. Hello? Okay. Hello? Yeah.\n\nYeah. Sorry. I'm driving. I'm I'm on the way. Can you call me in an hour, please?\n\nThank you. Thank you.","paragraphs":[{"sentences":[{"text":"Yep.","start":0.39999998,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.027618294581770897},{"text":"Hello?","start":0.71999997,"end":1.22,"sentiment":"neutral","sentiment_score":0.014180518686771393},{"text":"Okay.","start":4.72,"end":5.22,"sentiment":"neutral","sentiment_score":0.025945011526346207},{"text":"Hello?","start":5.2799997,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.026391319930553436},{"text":"Yeah.","start":5.7599998,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.12964418530464172}],"sentiment":"neutral","sentiment_score":0.044755866006016734,"num_words":5,"start":0.39999998,"end":6.2599998},{"sentences":[{"text":"Yeah.","start":8.4,"end":8.9,"sentiment":"neutral","sentiment_score":0.2745016813278198},{"text":"Sorry.","start":17.315,"end":17.555,"sentiment":"neutral","sentiment_score":-0.0266583189368248},{"text":"I'm driving.","start":17.555,"end":18.115,"sentiment":"neutral","sentiment_score":-0.05826647952198982},{"text":"I'm I'm on the way.","start":18.115,"end":19.475,"sentiment":"neutral","sentiment_score":-0.011539501324295997},{"text":"Can you call me in an hour, please?","start":19.475,"end":21.335,"sentiment":"neutral","sentiment_score":-0.018640620168298483}],"sentiment":"neutral","sentiment_score":-0.004441886154167792,"num_words":17,"start":8.4,"end":21.335},{"sentences":[{"text":"Thank you.","start":21.715,"end":22.535,"sentiment":"positive","sentiment_score":0.34399785101413727},{"text":"Thank you.","start":22.835,"end":23.575,"sentiment":"positive","sentiment_score":0.577033281326294}],"sentiment":"positive","sentiment_score":0.4605155661702156,"num_words":4,"start":21.715,"end":23.575}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Yep. Hello?\n\nChannel 0: Hello?\n\nChannel 1: Okay. Hello? Yeah.\n\nChannel 0: Hi. Yes. Good morning, Vikas?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Good day to you, Vikas. My name is Mary, and I'm calling from Vigilance AI. I hope you're doing well.\n\nChannel 1: Sorry. I'm driving. I'm I'm on the way. Can you call me in an hour, please? Thank\n\nChannel 0: Oh,\n\nChannel 1: you.\n\nChannel 0: okay.\n\nChannel 1: Thank\n\nChannel 0: Sure\n\nChannel 1: you.\n\nChannel 0: then. Thank you.","paragraphs":[{"sentences":[{"text":"Yep.","start":0.39999998,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.027618294581770897},{"text":"Hello?","start":0.71999997,"end":1.22,"sentiment":"neutral","sentiment_score":0.014180518686771393}],"sentiment":"neutral","sentiment_score":0.020899406634271145,"channel":1,"num_words":2,"start":0.39999998,"end":1.22},{"sentences":[{"text":"Hello?","start":4.08,"end":4.58,"sentiment":"neutral","sentiment_score":0.01321251317858696}],"sentiment":"neutral","sentiment_score":0.01321251317858696,"channel":0,"num_words":1,"start":4.08,"end":4.58},{"sentences":[{"text":"Okay.","start":4.72,"end":5.22,"sentiment":"neutral","sentiment_score":0.025945011526346207},{"text":"Hello?","start":5.2799997,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.026391319930553436},{"text":"Yeah.","start":5.7599998,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.12964418530464172}],"sentiment":"neutral","sentiment_score":0.06066017225384712,"channel":1,"num_words":3,"start":4.72,"end":6.2599998},{"sentences":[{"text":"Hi.","start":5.7599998,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.11892342567443848},{"text":"Yes.","start":6.48,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.2593082785606384},{"text":"Good morning, Vikas?","start":6.8799996,"end":8.02,"sentiment":"positive","sentiment_score":0.483545462290446}],"sentiment":"positive","sentiment_score":0.36577361822128296,"channel":0,"num_words":5,"start":5.7599998,"end":8.02},{"sentences":[{"text":"Yeah.","start":8.4,"end":8.9,"sentiment":"neutral","sentiment_score":0.2745016813278198}],"sentiment":"neutral","sentiment_score":0.2745016813278198,"channel":1,"num_words":1,"start":8.4,"end":8.9},{"sentences":[{"text":"Yeah.","start":9.599999,"end":9.92,"sentiment":"positive","sentiment_score":0.4074406623840332},{"text":"Good day to you, Vikas.","start":9.92,"end":11.059999,"sentiment":"positive","sentiment_score":0.6386755228042602},{"text":"My name is Mary, and I'm calling from Vigilance AI.","start":11.679999,"end":15.195,"sentiment":"positive","sentiment_score":0.4050748199224472},{"text":"I hope you're doing well.","start":15.195,"end":16.655,"sentiment":"positive","sentiment_score":0.6139055490493774}],"sentiment":"positive","sentiment_score":0.5105282962322235,"channel":0,"num_words":21,"start":9.599999,"end":16.655},{"sentences":[{"text":"Sorry.","start":17.315,"end":17.555,"sentiment":"neutral","sentiment_score":-0.0266583189368248},{"text":"I'm driving.","start":17.555,"end":18.115,"sentiment":"neutral","sentiment_score":-0.05826647952198982},{"text":"I'm I'm on the way.","start":18.115,"end":19.475,"sentiment":"neutral","sentiment_score":-0.011539501324295997},{"text":"Can you call me in an hour, please?","start":19.475,"end":21.335,"sentiment":"neutral","sentiment_score":-0.018640620168298483},{"text":"Thank","start":21.715,"end":22.035,"sentiment":"positive","sentiment_score":0.3560415804386139}],"sentiment":"neutral","sentiment_score":0.00035457849940832923,"channel":1,"num_words":17,"start":17.315,"end":22.035},{"sentences":[{"text":"Oh,","start":21.915,"end":22.395,"sentiment":"positive","sentiment_score":0.394002765417099}],"sentiment":"positive","sentiment_score":0.394002765417099,"channel":0,"num_words":1,"start":21.915,"end":22.395},{"sentences":[{"text":"you.","start":22.035,"end":22.535,"sentiment":"neutral","sentiment_score":0.33195412158966064}],"sentiment":"neutral","sentiment_score":0.33195412158966064,"channel":1,"num_words":1,"start":22.035,"end":22.535},{"sentences":[{"text":"okay.","start":22.395,"end":22.875,"sentiment":"neutral","sentiment_score":0.2786467969417572}],"sentiment":"neutral","sentiment_score":0.2786467969417572,"channel":0,"num_words":1,"start":22.395,"end":22.875},{"sentences":[{"text":"Thank","start":22.835,"end":23.075,"sentiment":"positive","sentiment_score":0.5937743186950684}],"sentiment":"positive","sentiment_score":0.5937743186950684,"channel":1,"num_words":1,"start":22.835,"end":23.075},{"sentences":[{"text":"Sure","start":22.875,"end":23.275,"sentiment":"positive","sentiment_score":0.5088133811950684}],"sentiment":"positive","sentiment_score":0.5088133811950684,"channel":0,"num_words":1,"start":22.875,"end":23.275},{"sentences":[{"text":"you.","start":23.075,"end":23.575,"sentiment":"positive","sentiment_score":0.5602922439575195}],"sentiment":"positive","sentiment_score":0.5602922439575195,"channel":1,"num_words":1,"start":23.075,"end":23.575},{"sentences":[{"text":"then.","start":23.275,"end":23.595,"sentiment":"neutral","sentiment_score":0.31229573488235474},{"text":"Thank you.","start":23.595,"end":24.191938,"sentiment":"positive","sentiment_score":0.46636083722114563}],"sentiment":"positive","sentiment_score":0.41500580310821533,"channel":0,"num_words":3,"start":23.275,"end":24.191938}]},"summary":{"result":"success","short":"A representative from Mafance AI named Mary calls Vikas, but Vikas is driving and unable to talk. Mary requests that Vikas call back in an hour. Vikas agrees to it and thanks Mary."},"intents":{"segments":[{"text":"Can you call me in an hour, please? Thank Oh, you. okay.","start_word":41,"end_word":52,"intents":[{"intent":"Call back","confidence_score":0.06258307}]}]},"sentiments":{"segments":[{"text":"Yep. Hello? Hello? Okay. Hello? Hi. Yeah. Yes.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.07400385290384293},{"text":"Good morning, Vikas?","start_word":8,"end_word":10,"sentiment":"positive","sentiment_score":0.45150870084762573},{"text":"Yeah.","start_word":11,"end_word":11,"sentiment":"neutral","sentiment_score":0.2745016813278198},{"text":"Yeah. Good day to you, Vikas. My name is Mary, and I'm calling from Vigilance AI. I hope you're doing well.","start_word":12,"end_word":32,"sentiment":"positive","sentiment_score":0.5114142894744873},{"text":"Sorry. I'm driving. I'm I'm on the way. Can you call me in an hour, please?","start_word":33,"end_word":48,"sentiment":"neutral","sentiment_score":-0.02496629953384399},{"text":"Thank Oh, you.","start_word":49,"end_word":51,"sentiment":"positive","sentiment_score":0.36159107089042664},{"text":"okay.","start_word":52,"end_word":52,"sentiment":"neutral","sentiment_score":0.2786467969417572},{"text":"Thank Sure you.","start_word":53,"end_word":55,"sentiment":"positive","sentiment_score":0.555793046951294},{"text":"then.","start_word":56,"end_word":56,"sentiment":"neutral","sentiment_score":0.31229573488235474},{"text":"Thank you.","start_word":57,"end_word":58,"sentiment":"positive","sentiment_score":0.5499219298362732}],"average":{"sentiment":"neutral","sentiment_score":0.2793828524076022}}}}