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to Caress. Jacob speaking. Yes. Who are you after? Sorry.\n\nWhat's it in regards to? You've come to Caress. Are you after someone in Caress? Yes. Correct.\n\nYes. Correct. Oh, okay. Give me one second. I don't actually know anyone by that name, but give me one second.\n\nYes. For the IT manager. Yeah. I don't actually have a contact number for him, but I do have an email address for him. Do you have his email address, or would you like his email address?\n\nYeah. Sorry. Unfortunately, I don't have a contact number for him. Alright. Thank you.\n\nBye. Alright. You too. 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Jacob speaking. Yes.\n\nChannel 0: Yeah. Good morning. May I speak with Haran?\n\nChannel 1: Who are you after? Sorry.\n\nChannel 0: Haran Haran.\n\nChannel 1: What's it in regards to? You've come to Caress. Are you after someone in Caress?\n\nChannel 0: Yep. But Cara's called Logistik. Right?\n\nChannel 1: Yes. Correct. Yes. Correct.\n\nChannel 0: The the the name of the person that I'm looking for is Haran. He works in the IT department.\n\nChannel 1: Oh, okay. Give me one second. I don't actually know anyone by that name, but give me one second. Yes. For the IT manager.\n\nChannel 0: Yeah. He's the IT manager.\n\nChannel 1: Yeah. I don't actually have a contact number for him, but I do have an email address for him.\n\nChannel 0: Our that that that would be fine. I will just send him an email directly.\n\nChannel 1: Do you have his email address, or would you like his email address?\n\nChannel 0: I have his email address.\n\nChannel 1: Yeah. Sorry. Unfortunately, I don't have a contact number for him.\n\nChannel 0: Yep. That that that would be okay.\n\nChannel 1: Alright. Thank you.\n\nChannel 0: Alright. Thank you. Have a good\n\nChannel 1: Bye.\n\nChannel 0: day. Bye\n\nChannel 1: Alright.\n\nChannel 0: bye.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Caress.","start":13.115,"end":13.755,"sentiment":"neutral","sentiment_score":0.22605258226394653},{"text":"Jacob speaking.","start":13.755,"end":14.575,"sentiment":"neutral","sentiment_score":0.13313265144824982},{"text":"Yes.","start":15.195,"end":15.695,"sentiment":"neutral","sentiment_score":0.13623708486557007}],"sentiment":"neutral","sentiment_score":0.18011002242565155,"channel":1,"num_words":6,"start":13.115,"end":15.695},{"sentences":[{"text":"Yeah.","start":15.755,"end":15.915,"sentiment":"neutral","sentiment_score":0.1610841453075409},{"text":"Good morning.","start":15.915,"end":16.815,"sentiment":"positive","sentiment_score":0.33573853969573975},{"text":"May I speak with Haran?","start":16.875,"end":18.175001,"sentiment":"neutral","sentiment_score":0.12584479600191117}],"sentiment":"neutral","sentiment_score":0.18272315058857203,"channel":0,"num_words":8,"start":15.755,"end":18.175001},{"sentences":[{"text":"Who are you after?","start":19.275,"end":19.994999,"sentiment":"neutral","sentiment_score":0.006484193028882146},{"text":"Sorry.","start":19.994999,"end":20.494999,"sentiment":"neutral","sentiment_score":-0.024441979825496674}],"sentiment":"neutral","sentiment_score":0.000298958458006382,"channel":1,"num_words":5,"start":19.275,"end":20.494999},{"sentences":[{"text":"Haran Haran.","start":21.195,"end":22.095001,"sentiment":"neutral","sentiment_score":-0.013020225102081895}],"sentiment":"neutral","sentiment_score":-0.013020225102081895,"channel":0,"num_words":2,"start":21.195,"end":22.095001},{"sentences":[{"text":"What's it in regards to?","start":24.075,"end":25.275,"sentiment":"neutral","sentiment_score":-0.0086926962248981},{"text":"You've come to Caress.","start":25.275,"end":26.335,"sentiment":"neutral","sentiment_score":-0.0009393814252689481},{"text":"Are you after someone in Caress?","start":26.555,"end":28.015,"sentiment":"neutral","sentiment_score":0.0007209242321550846}],"sentiment":"neutral","sentiment_score":-0.0028596974288423857,"channel":1,"num_words":15,"start":24.075,"end":28.015},{"sentences":[{"text":"Yep.","start":29.835,"end":30.335,"sentiment":"neutral","sentiment_score":0.016056230291724205},{"text":"But Cara's called Logistik.","start":30.58,"end":32.440002,"sentiment":"neutral","sentiment_score":0.005036412156186998},{"text":"Right?","start":32.74,"end":33.24,"sentiment":"neutral","sentiment_score":0.01678367331624031}],"sentiment":"neutral","sentiment_score":0.00883092537211875,"channel":0,"num_words":6,"start":29.835,"end":33.24},{"sentences":[{"text":"Yes.","start":33.31,"end":33.63,"sentiment":"neutral","sentiment_score":0.04379810392856598},{"text":"Correct.","start":33.63,"end":34.03,"sentiment":"neutral","sentiment_score":0.06293165683746338},{"text":"Yes.","start":34.03,"end":34.35,"sentiment":"neutral","sentiment_score":0.0540178008377552},{"text":"Correct.","start":34.35,"end":34.85,"sentiment":"neutral","sentiment_score":0.05848323926329613}],"sentiment":"neutral","sentiment_score":0.05480770021677017,"channel":1,"num_words":4,"start":33.31,"end":34.85},{"sentences":[{"text":"The the the name of the person that I'm looking for is Haran.","start":36.1,"end":38.76,"sentiment":"neutral","sentiment_score":0.025044927230248086},{"text":"He works in the IT department.","start":38.82,"end":40.52,"sentiment":"neutral","sentiment_score":0.009650126720468203}],"sentiment":"neutral","sentiment_score":0.02018341127979128,"channel":0,"num_words":19,"start":36.1,"end":40.52},{"sentences":[{"text":"Oh, okay.","start":43.315,"end":44.035,"sentiment":"neutral","sentiment_score":0.0031504551880061626},{"text":"Give me one second.","start":44.035,"end":44.915,"sentiment":"neutral","sentiment_score":-0.006964281899854541},{"text":"I don't actually know anyone by that name, but give me one second.","start":44.915,"end":47.895,"sentiment":"neutral","sentiment_score":-0.031081077212897632},{"text":"Yes.","start":59.559998,"end":59.8,"sentiment":"neutral","sentiment_score":0.00930345058441162},{"text":"For the IT 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okay.","start":82.845,"end":84.225,"sentiment":"neutral","sentiment_score":0.0475324975947539}],"sentiment":"neutral","sentiment_score":0.04203661145376308,"channel":0,"num_words":7,"start":82.525,"end":84.225},{"sentences":[{"text":"Alright.","start":84.53894,"end":84.938934,"sentiment":"neutral","sentiment_score":0.22391578555107117},{"text":"Thank you.","start":84.938934,"end":85.75894,"sentiment":"positive","sentiment_score":0.3784526437520981}],"sentiment":"neutral","sentiment_score":0.3269403576850891,"channel":1,"num_words":3,"start":84.53894,"end":85.75894},{"sentences":[{"text":"Alright.","start":85.805,"end":86.205,"sentiment":"positive","sentiment_score":0.35443389415740967},{"text":"Thank you.","start":86.205,"end":86.605,"sentiment":"positive","sentiment_score":0.5099906921386719},{"text":"Have a good","start":86.605,"end":87.005005,"sentiment":"positive","sentiment_score":0.5005498230457306}],"sentiment":"positive","sentiment_score":0.4793441245953242,"channel":0,"num_words":6,"start":85.805,"end":87.005005},{"sentences":[{"text":"Bye.","start":86.938934,"end":87.41894,"sentiment":"positive","sentiment_score":0.4017972946166992}],"sentiment":"positive","sentiment_score":0.4017972946166992,"channel":1,"num_words":1,"start":86.938934,"end":87.41894},{"sentences":[{"text":"day.","start":87.005005,"end":87.245,"sentiment":"neutral","sentiment_score":0.2704584002494812},{"text":"Bye","start":87.245,"end":87.485,"sentiment":"neutral","sentiment_score":0.16095775365829468}],"sentiment":"neutral","sentiment_score":0.21570807695388794,"channel":0,"num_words":2,"start":87.005005,"end":87.485},{"sentences":[{"text":"Alright.","start":87.41894,"end":87.658936,"sentiment":"neutral","sentiment_score":0.1956673115491867}],"sentiment":"neutral","sentiment_score":0.1956673115491867,"channel":1,"num_words":1,"start":87.41894,"end":87.658936},{"sentences":[{"text":"bye.","start":87.485,"end":87.985,"sentiment":"neutral","sentiment_score":0.16461877524852753}],"sentiment":"neutral","sentiment_score":0.16461877524852753,"channel":0,"num_words":1,"start":87.485,"end":87.985},{"sentences":[{"text":"You too.","start":87.658936,"end":88.13894,"sentiment":"neutral","sentiment_score":0.17578470706939697},{"text":"Bye.","start":88.13894,"end":88.63894,"sentiment":"neutral","sentiment_score":0.07844002544879913}],"sentiment":"neutral","sentiment_score":0.14333647986253104,"channel":1,"num_words":3,"start":87.658936,"end":88.63894}]},"summary":{"result":"success","short":"The customer is calling Caress looking for someone named Haran, but the agent is unable to find anyone by that name. The agent offers an email address for Haran's manager, but the customer does not have a contact number or email address. The call ends with the agent providing the email address and thanking the customer."},"intents":{"segments":[{"text":"May I speak with Haran? Who are you after? Sorry.","start_word":9,"end_word":18,"intents":[{"intent":"Speak with haran","confidence_score":0.1667197}]}]},"sentiments":{"segments":[{"text":"Welcome to Caress. Jacob speaking. Yes. Yeah. Good morning. May I speak with Haran? Who are you after? Sorry. Haran Haran. What's it in regards to? You've come to Caress. Are you after someone in Caress? Yep. But Cara's called Logistik. Right? Yes. Correct. Yes. Correct. The the the name of the person that I'm looking for is Haran. He works in the IT department. Oh, okay. Give me one second. I don't actually know anyone by that name, but give me one second. Yes. For the IT manager. Yeah. He's the IT manager. Yeah. I don't actually have a contact number for him, but I do have an email address for him. Our that that that would be fine. I will just send him an email directly. Do you have his email address, or would you like his email address? I have his email address. Yeah. Sorry. Unfortunately, I don't have a contact number for him. Yep. That that that would be okay. Alright.","start_word":0,"end_word":164,"sentiment":"neutral","sentiment_score":0.0067109279334545135},{"text":"Thank you. Alright. Thank you. Have a good Bye.","start_word":165,"end_word":173,"sentiment":"positive","sentiment_score":0.4341884255409241},{"text":"day. Bye Alright. bye. You too. Bye.","start_word":174,"end_word":180,"sentiment":"neutral","sentiment_score":0.1735588014125824}],"average":{"sentiment":"neutral","sentiment_score":0.04141606031543147}}}}